My service advisor Kelon was so nice and professional and went the extra mile to assist me. Everyone else I had contact with were equally impressive. The dealership is beautiful. I had been having service at another dealership but one experience would Platinum made me want to return here. Thanks so much

My service advisor wasn’t very helpful. I brought my vehicle in for the free oil change and tire rotation that we got from purchasing the vehicle. My service advisor told me that there was a screw in the front passenger tire and my brakes were bad. My vehicle is a Ford certified pre-owned and I have a warranty with it. I asked if all of that was covered with my warranty and the answer I always got back from him was “It should be.” I told my service advisor to go and check before any repairs be made. He said “I know the brakes won’t be covered but the tire repair should be.” After telling him to go and check again he left and never came back. My vehicle got washed and brought back for me to pick up but my paperwork wasn’t printed out for another 30 min. After finding my service advisor talking to another employee, he said “Oh yeah, I’m getting you checked out right now.” 15 minutes later, he handed the paperwork to the concierge desk. She told me that I owed $24.95 for the tire repair. I explained to her the situation and no repairs should’ve been done if it wasn’t covered. Shoot, Discount Tire fixes those for free! So the concierge lady went to go find the service advisor but he was no where to be found. So, she had me sign the paper anyways and she put a post it note explaining that the service advisor shouldn’t have charged me. Needless to say, I’m sure their work is good but when the communication between the mechanics and the owner sucks, your experience is going to suck. Not sure if I want to use the remaining free oil changes I have.

Paul Gardner was very helpful he was actually the only supervisor that did anything in his power to get my car fix, after speaking to several. Very profesional, and genuine. Thank you Paul, for hard working people like you!

We purchased a 1996 S10 with 26K original miles. The service department was thorough in their evaluation, and gave the car a thumbs up after replacing a bulb and charging the A/C. They even gave us a full tank of gas before turning the car over to us.

We believe in buying locally which we did with two vehicles from Platinum Ford. We made an appointment for a Tuesday to have wheel alignment, tires rotated, a recall taken care of, & the transmission adjusted.The service department did not call with an update or return phone calls. The department had our truck for 4.5 days. I went by the dealership to find out the status because phone calls where not being returned. Mind you, the truck was not broken, it just needed maintenance & a recall completed.I spoke to the service manager. He stated the items were complete. He did not know why we had not been notified or calls returned but he would follow up.Issues:4.5 days to address minor issues with an appointment.No follow up or call back.Wheels were not rotated as stated.Don’t have any idea if the recall was actually fixed or if the 4 wheel alignment was done since the tires were not rotated.While I was there on a Saturday morning, the department was steadily checking in & releasing vehicles.Suggestions:Make appointments & provide a reasonable time to return vehicle - otherwise don’t make the appointment holding someone’s vehicle ransom.Do the work you say you are doing.Communicate with the owner who has made adjustments for almost a week without their vehicle. Stop stating you are providing a service you are not able to do & last suggestion ... since there are no cars to sell right now, cross train your sales team to do the easy stuff like follow up phone calls or help rotate tires.

Representative Dawn was very thorough, friendly and professional. Service are was nice and clean and set up perfectly for me to continue working since I had to go during day for oil change service and recall

The oil change took longer than I had anticipated, but the waiting room was nice so I didn’t mind. This was my first visit to the dealership to have my oil changed, so I was on the fence about bringing the car back for the next one because I was there for 2 hours. I didn’t complain about the wait, but the service manager apologized and gave me the oil change on the house. Good customer service is hard to find these days, so kudos to this dealership on finding someone who knows what that looks like. They also identified three recalls that my car was due for and got me on the schedule to have them taken care of. Overall, a great experience. I’ll be back for my next oil change.

Communication is key in the business and I didn’t experience this in 12 weeks car was in their shop.Mom of5 and work 60 hrs a week at 2 jobs and I found time to call them but the shop is too busy to answer call or any form of communication.There is being busy and being ignored.Things get back ordered you can’t get the part but someone can answer a phone call.No return calls just to get an update.Stay on hold 15 minutes then hung upon.Stay on hold long enough to drive to shop and still be on hold.

The service representative Keylon was very friendly and helpful. He was happy to ask for help from his service manager when he did not know the answer versus giving incorrect information. The service was done in a timely manner!

Arrived unscheduled, they took care of my service needs quickly and efficiently. Service Advisor was professional and thorough. Clean, modern facility staffed by certified Technicians. I would recommend this business.

Clean, quick and courteous! Didn’t try to push other services or products on me. First time but this won my repeat business!

Always timely and professional. Only thing keeping them from 5 stars is recall work and a part replacement can only be done on a weekday which is when I need my vehicle to get to work.

Great Service department. Jason Espinoza was knowledgeable and made me feel like VIP. I am a patron for life!

Was asked if I wanted DEF added to truck as part of oil change. I said yes. They got through with everything told me I was good to go. I said thanks and left. I stop for breakfast before heading home and thought I will check my DEF it was still where it was. So I had to go back took another 15 min. Meanwhile I breakfast is getting cold. Not bad service but just wish they would do what they say they will do the first time.

My fiancé and I both both Jeep’s from this location and we were taken care of both times with professionalism and kindness. We really felt the family first vibe they try to encourage.

Jason was a big help in the service department apartment. But I did not get everything covered that was supposed to be covered.. But Jason did a good job getting me what he did. Because they were not going to cover anything

I made an online appointment to bring my car in due to the check engine light. When I arrived, the service writer was eager to sell me an alignment rather than do the diagnostic on my actual problem. I was told they had no loaner cars, and no rental cars available, so I had to make my own arrangements for transportation.I called twice the next day to see if my car had any diagnostic done yet. Both times, the service advisor Jason did not return my call, and had someone else tell me my car hadn’t been looked at yet. I finally called on my way home from work, and I told the man I spoke with that if my car hadn’t even been diagnosed by close of business, I would be taking it elsewhere. Sure enough, when I arrived at 6:30, my car hadn’t even been looked at. I found the service writer and asked for my car back so I could take it elsewhere. He said he would go find Jason. A few minutes later, my car was brought around, and I still had not spoken to Jason. I told the service writer “I wish I could have spoken to Jason,” and I left.A 10 minute trip to O’Riley later, and my car had been scanned and diagnosed. I will be taking it to a different Ford dealer on Monday.All someone had to say when I brought it in was, “we are really backed up, and I don’t think we can look at it until Monday.” Instead, they ignored me and wasted my time. I will not be back.

The work that was completed on vehicle was due to someone breaking in and trying to steal our vehicle. Dealership did not do a very good job with communication back and forth on the repairs. Many phone calls with no return calls. Work was done in a timely manner but went to pick up vehicle they had to jump vehicle off. I drove to a family members house and could not start. I had to go and purchase a new battery. This should have been addressed at pickup.Do not use any towing company they recommend they will mark up the towing price. I did all the work in contacting towing company and making arrangements and meeting the towing company. The dealership had no part in my communication with the towing or helping me getting the vehicle to dealership.

I asked for a tune up, an oil change and to check on an engine problem when using the A/C. My vehicle was kept for almost three weeks. During that time I never received a callwith status on my vehicle. I called the service manager after a couple of days and was told that they had changed the oil and the tune up was completed.but they were still working on the engine problem. After several more calls for status, I was told more time was needed for the engine problem. Finally after almost three weeks I asked them to get it ready for me to pick it up. That was on a Friday so they told me my truck would be ready for pick up on Monday. When I arrived at the service department I was told that none ofthe service that I requested was done. He told me they would give me an oil change if I was willing to wait. I waited and received a free oil change, thank you very much!!!

Top class facility, very clean, and open. They had the best customer service. This was a huge improvement from the previous ownership of the Ford Dealership in Terrell. The communication was excellent. The only thing that would have made it better would have been if they had offered coupons and talked about warranties before I paid. After the face, someone outside asked if I used their coupons.

Always pleased with the service. Wait time was not too long considering I had three services done. Great staff, really nice, large waiting area. My car is two years old and have been very impressed since I bought my car from them.

We had after market heated seats added. Received a loaner car during installation. Contacted quickly when installation was complete. Excellent service.

The friendliest people I have ever met!! Everyone is so down to earth!! Thank you for a great experience!

I had a AMAZING first time Car buying Experience. Everyone was so nice and I got a Great deal. Super EXCITED for my new car experience! Thank You Again!

Platinum Ford did a great job with F140 purchase Will was the best. I found a broken part brought it to Ralf’s attention he was easy to work with and made it right. Billy is always helpful in the service department. Second vehicle we purchased and we will be back for our next upgrade... A++

Platinum Ford stepped up when the dealership I bought my truck from didn’t. Provided me a loaner while my 2021 Super Duty was having some warranty work, oil change, tires rotated and recalls done. Jason Espinoza was excellent to work with in service

Another company stated my engine had multiple issues including severe oil leak that was undetectable to the naked eye 😅. Took it to the dealership for inspection and oil change. No leaks found. Drop me off and picked me up, truck was done in 2 hours for less than $100 and they even washed it before I picked it up.

My 2014 F150 has been there 3 times for the same problem with the a/c. This last visit was another a/c repair, check engine light on, oil change and tire rotation. After my truck was there for almost a month they worked on the a/c again. Check engine light on they replaced both 02 sensors. Changed oil cause they found an oil leak. They were supposed to rotate my tires which they did not and I know this cause I have a nail in one of my tires. I picked up my truck on Saturday which was supposed to be ready at 1pm but wasn’t ready till almost 4pm I didn’t even make it home and my check engine light came back on. Took it back today only for them to tell me sorry it’s not their problem try a tube up. Jason is who I dealt with which is the service manager will never return your calls. I will never use this dealership again. I don’t recommend it to anybody.

The team at Platinum repaired a bad brake install performed by another company that left me with cracked rotors and pads. They did a professional job in a timely manner. My sole complaint is that- and its not specific to Platinum- is the current cost of getting any maintenance done on vehicles today. Jason and the service staff kept me informed and they also were kind enough to have a driver collect me when my truck was ready and I was without wheels.

They got my work done last just a few days very good work and very pleased

Took them 2 months to realize there was actually something wrong with my car. The first time I went in to have it looked at they told me it was my tires. I took it to another Ford dealership and told it was my spark plugs. Finally called the Ford customer hotline and got them involved to have Platinum Ford look at my car again. Low and behold it was the torque converter that was bad. Over a month later I got my car back. Hopefully it holds up. Thanks Ford.

Terrible. My truck was there for 5 days. It gotOn the lift on day 4. Quoted $15k toFix it, which it ran fine already. I took it from there and had the necessary repairs done for $1,600. Unacceptable guys. I will never go back. From a lifelong ford guy.

Not interested in helping the customer. They refused to repair a KNOWN issue with the vehicle. Because someone else will buy it as is. Refused to work with us on price because business is that good! We will be taking our fleet business elsewhere!

Amazing customer service all the way around. From buying my car to getting my oil changed. Outstanding dealership and will from now on be doing all of my car buying business here. Highly recommend.

I purchased my new 2019 F150 in May 2019. Was extremely pleased with the attentiveness and the great deal I got. Today was my second time using their service department at the new dealership. I had an oil change and tire rotation done. My service writer was a young man named Julian and he was excellent. Professional and had a good sense of humor. As I waited he came an checked on me nd updated me on the progress. All in all it was a very pleasant experience!

Julian is always great when I come in to drop my car off to get serviced. He is always professional and gets my paperwork back to the service techs in a great time.

Great service! Very attentive to customers! Jackie even helped me find an auto glass place to replace my broken windshield! She is awesome in customer service!

When called to schedule appointment I was given to the right person immediately and they were quick to help get me in to resolve issues. This was a recall for brake system. They were timely.

Recieved help from Julian & Jeff this Monday morning. I could not figure out out to replace my wiper blades on 2014 Ford focus. These two helped immediately and I was gone! Thank you Platinum Ford for outstanding employees👍

I dropped my car off they told me it would take longer to finish than I thought I started walking and they came and picked me up and took me to where I was staying and then came back and picked me up when it was done they were very responsible

I was taken care of in a matter of minutes. Everyone was very friendly. Came for a multi-point inspection, tire rotation and an oil change. Everything was taken care of, but they never checked my tire pressure! My readings were 27, 28, 30, and 40. I had already left or Id have said something to service writer. I had to stop at NTB in Forney to have this corrected. Upon receiving car back, they ran it through their car wash, but they dont vacuum your floor mats.

Everyone at Platinum is always a delight to deal with, including my tech, Jackie! Thanks for taking care of my vehicle and me.

You get great service from great people. Ill be going back for any kind of service in the future. Thanks again

Timely and friendly service as always! Well worth the drive out to see Platinum Ford. Julian and the rest of the advisors on the team are awesome.

With Adam and the the people around him it was a great experience on buying a new auto my second one.Keep it up guy,s

Had been searching for a Ford dealership to rely on for my F-150 that I purchased from the Ken Thompson group in Grapevine when I saw Ed Wallace highly recommended Platinum Ford.Had my first service appointment on Saturday morning and was in and out in an hour all for a pleasantly surprising cost. My service advisor, Julian, listened and answered all my questions timely and professionally. Well worth the drive from Dallas and may as well hit the Bucc-ee’s while youre out there.

It was so easy! I drove up to the service department, Jason came out and scanned my vehicle in for an oil change and tire rotation. My vehicle was ready in about an hour. So professional and very nice facility.

Billy was friendly and great to work with! I appreciated his help and willingness to get me out as quickly as possible!

Very courteous service managers. Dropped it off before work and picked it up afterwards, with it shining from being washed. Thanks.

Communication between me and the service rep was hard to come by. I called repeatedly and got few calls back. It also took longer than I was told from the start; my suv wasn’t even looked at until the end of the 5th business day they had it. The work was relatively quick, finished that in 3 days.

I called and scheduled by phone. The service tech was courteous and explained the time frame for the appointment. I was in and out before the allotted time. I received an overview of the next maintenance required for my truck with the estimate cost. Great experience for service completed. Thanks to the service department!

Wouldn’t recommend this dealership. Decided to try the dealership out since it is closer. Brought vehicle in for first oil change and a recall. Made appointment 3 weeks in advance and confirmed recall parts would be available. Dropped car off at 7:30 am Wednesday March 31st and was told cat would be ready by 1:00-2:00. Didn’t get vehicle back until April 5th. Customer service isn’t their strong point. Left numerous messages for service writer Billie and his boss Trevor. Went 48 hours before a return call.

Jason Espinoza was absolutely fantastic. Very professional and courteous. I recommend Platinum Ford to everybody.

Jason was very helpful and able to provide several suggestions for preventative maintenance on my vehicle.

Hands down best dealership!!! From sales to service! Won’t go anywhere else! If you’re not do business with Platinum you should!

Billy got right in for my scheduled appointment. Very courteous and professional. Would recommend for sales and service without hesitation. Great atmosphere.

They were quick and checked my system and didnt charge me for it. I will definitely use them again even though they are 30 miles from my home.

Awesome experience! Communication and service is great. Thanks Jackee Allen for all your help!

Although they didnt seem busy, they took well over 24hrs to return my calls if they returned them at all. I was finally called to pick up my vehicle and my service advisor was nowhere to be found when I arrived to pick it up and she made no concessions for anyone else to handle it in her absence.

They are very good in serving customer.They apply themselves to excellence.

The service is good but it takes way too long for an oil change. 1 1/2 hours for an oil change and tire rotation when you have an appointment is too long.

I have been sold on Platinum Ford ever since I met Frank Brown, my salesman. He has done so much for us. First he helped me get the truck I needed and then when there was a problem he always arranged a vehicle to use while mine was being repaired . If he says he will do it he keeps his word. Another plus is Jackee Allen! She was the service representative who helped me work through my factory warranty repairs. She was awesome and made good on her promise to have my vehicle back as soon as she could and it happened. Just thankful they work together!

Wont go anywhere else. We drive a hour for the Customer Service. You cant beat it. Stoney, Adam and Stephen have been there to answer any questions that we have. Very prompt. Rate a 10 by far.

Jason is always very helpful friendly and keeps me informed. He goes out of his way to make sure all issues are taken care of.

Completed first oil change and tire rotation on my new Ford Ranger. In and out in less than 1 1/2 hours. They even ran it through the wash. Great job!!!!

They went above and beyond to make sure that we had exceptional service.

Service Consultant, Billy Cooper did an excellent job in taking care of my vehicle. Brakes had gone out, and there wad a recall for this issue that repaired in 2 business days!

I had a great experience in the service department. My car was ready in less time than expected. Julian was very professional and courteous. This will be my dealership for service from now on.

Service writer was very professional and courteous and did a great job

Jackee and team did great at resolving the needed recalls. Quick, professional, and overall great experience.

Was not pressured, they has a loan vehicle ready for us service advisor was very pleasant.

We had Rhino guard put in the back of our truck interior light replaced and radio updated Billy Cooper was our service advisor we were very happy with his work thanks again and thanks for everyone that works for platinum Ford yall have been great

They are very slow to help you. Oil changes take forever there. I have gone multiple times for oil changes and it always takes an hour or more to get one done, with or without an appoinment. Also have had a splash guard replaced at a different dealership that this dealership broke on my truck and that they tried zip tying back so I wouldnt know.

Jackee has been my go to person in service and always keeps me updated and informed on the vehicle. Services are always quick and the people are friendly. Come see these guys and girls at Platinum Ford. Thumbs Up

Billy Cooper is my service advisor. He is very courteous, professional and very articulate. He is definitely asset and a great representative for Platinum Ford.

I picked up a nail in one of my tires and was losing pressure. I stoped in with a limited amount of time. They were able to patch my tire and have my vehicle washed and ready to go inside an hour allowing me to make it home in time to get my son off of the school bus.

My service advisor Jaclyn was very thorough, she did a quick walkthrough of the engine compartment before the vehicle went back. Great all-around service experience!

Fast state inspection service. Nice clean dealership with very friendly employees.

Good service done quickly. Ask for Jackie to get fast and expert help.

Great customer service prob you Julien

Professional, friendly service. Best dealership I have ever been to. Fast service, quality work!

Julian was very nice and polite. I enjoyed him. The wait time was a lot less than I expected.

Julian was a huge help while getting the general maintenance done on my vehicle. He was very courteous and very professional. I will be asking for Julian as my Service Advisor when I return.

Service as promised. Very friendly and professional staff. Will definitely be back.

Called last minute, and they got me in and out quick. Very reliable, and trustworthy.

Saturday March 27th, we replaced a damaged wheel (actually all 4 of the wheels for the sake of them matching) and a flat spotted tire that resulted from a cracked wheel on my wifes 2014 Focus at Discount Tire just down the street. The car wobbled and was vibrating violently at any speed. The car was completely smooth after this repair. We then got a check engine light with a P1450 code. A $24 purge valve (about a 10 minute fix) was likely the culprit, but we decided to have Platinum take a look just in case. Signed for a $126 diagnostic fee, and left the car there Monday afternoon (March 29).We dont hear anything until Thursday after a couple dozen calls without answer and a few voicemails have been left. We finally get a list of suggested maintenance items in addition to the check engine light diagnostic cost, which jumped from $126 to over $300 without any discussion. (The $24 purge valve was replaced.) Brakes are one of the items on the list. We had been made aware of this by another trusted mechanic, but since the car was already there we agreed to have the rotors resurfaced and the pads replaced rather than taking another day off work later on somewhere else. Today, April 2nd, and over $700 later we picked up the car. Service writer was no where to be found, so the cashier had to find our paper work and car. The car now drives worse than it did with the cracked and flat spotted wheel. Shaking steering wheel, everything in the car vibrates enough to make you sick. Id say this was a lesson learned, but unfortunately we now will be taking the car back tomorrow morning to see if they will correct whatever they managed to ruin during the brake job.**Late Edit / Follow up since I just saw there was a reply**When we took the car in the following day, we spent another 2 hours here while they tried to determine the issue with the wheels. We were greeted by the service manager while we were there because they read the review while we were sitting inside. It was explained to us that the aftermarket wheels we had purchased did not have hub centric rings installed, and that without these we would continue to have this problem and that where ever we take the car to get this done, they would encounter the same issues. This seemed reasonable enough to me at the time, and we were instructed to visit Discount Tire again to have them take a look since they initially installed the wheels without any issue. The guys at Discount Tire were confused why there was so much trouble, and when we got the wheels wheel off all four corners had hub rings on them the entire time. Discount Tire put the wheels back on after discovering this, and we were out the door in 5 minutes without any wobbling or vibration. While I understand Discount Tire specializes in this kind of thing, I think it says a lot and doesnt excuse any of the stuff we encountered with our visit here. I dont think we can trust this place to have work done on either of our cars again.

Good service advisor and generally good service. Did miss one small item but will catch it next time around. Another item still needs attention, again, will catch it on next visit. BUT Im still waiting on parts from Ford Motor Company to complete repairs!! Waiting on body work until all this is complete...

2hrs for a scheduled oil change. Thats way too long of a wait when you can go to any other shop and be out in 15mins. Sadly this will more than likely be my last oil change here.

Great experience, the service rep checked me in and I got my oil change.

Billy is awesome!! Very friendly and helpful! Work was completed same day. I will be buying my next vehicle with Platinum Ford in Terrell!

There the greatest dealership ever honest and friendly

Super professional and great about following up. I will be back!!!

Service quick and well done. Billie the service provider is super great to work with

Julian Keating needs training from Billy Cooper on customer service! My experience from the beginning was not good with Julian, but thank you Billy for stepping up and taking care of me.

Very professional and great communication.

Fixing our antenna. Jason was wonderful. Very helpful and friendly.

Routine oil change and tire rotation done in about an hour. Great communication - on time and professional service.

Thanks, Billy was helpful and answered all my concerns! I will continue to use Platium Ford service in Terrell, Texas

Incredible service and follow through with sales and service!

Jacked Allen (Service Advisor) was AMAIZING.Cloth floor mats did not make it back in rear but I will go pick them up. I didnt notice because I have heavy-duty mats on top.