Last time wasnt so good, but this time was gold. Not only did I get the car my son wanted, he got the color he wanted originally.

Great first experience getting my oil changed! When I purchased my vehicle it came with several free oil changes. Super easy process setting up my appointment. They changed my oil, topped off all fluids, rotated my tires and washed my car! Definitely recommend!

Thank goodness there are dealers like this one. Great service.

Wow! I am so impressed with this company! They went above and beyond in every way! The work was done quickly and everyone I came in contact with was so nice and professional. When I picked up my car I wasnt sure I was getting the right car because it had been cleaned inside and out and was so shiny! I will definitely return here again and again! Thank you so much for doing such a great job!

Mike was very professional and honest while it took a bit longer then expected. He went the extra mile to make sure everything was in stock and did everything correctly didn’t try to up sale anything or rude and they even washed the car which is nice I recommend them with repairs and maintenance!

It’s always a great pleasure speaking to Mr. Woodall.

Phillip was extremely helpful and professional. I had my 1 year old with me so the quick service was very much appreciated.

Service advisor, Mike, was friendly, courteous and professional. Repairs were completed to my satisfaction.I will use Platinum CDRJ again if repairs are needed.

Phillip and the Platinum service team do a very good job. I brought in a 2011 Charger with a ton of issues I had let pile up for a while. Thorough inspections to diagnose issues, then prompt repairs to follow, resulting in a 10 year old car that’s running like new again. Only complaint is I didn’t get my free car wash! 🤬 next time I drop a stack with y’all you better wash it twice.

I arrived a little early, but was greeted and helped almost immediatley. They did exactly what was needed and in a timely manner. Very professional and quick.

Staff was friendly, courteous, professional, & efficient. The service we needed was performed quickly while we waited in their comfortable lounge area. We were very happy with our overall experience, therefore they will be our new dealer service center.

My appointment was made the morning of and service was completed very quickly. I would recommend them and will continue to use them for my vehicle needs. Go see advisor David Newbauer and he will take care of you.

Went in for an oil change and they had me in and out in no time. David Newbauer (service advisor) was professional and courteous. He also informed me of deals there service center had as far as saving money on future oil changes/services. I’ll definitely be back.

They service writer David was nice and professional. He kept us up to date on our vehicle. I talked with the mechanic and he took the time to explain what was going on and how he was going to repair our vehicle.

I have a service contract that I purchased the last time I visited for an oil change and tire rotation on my Jeep that provides me a certain number of tire rotations and oil changes for one price. One this visit I was due for another oil change and tire rotation; I noticed I was in & out relatively fast & the service advisor mentioned oh yes we have 4 guys working on the vehicles back there and had me sign my paperwork with no other explanation. On my way home I noticed that my tire PSI was the same as before and I look at my paperwork- no rotation performed, tires were where they needed to be??!! I’ve never heard of such a thing. It has been over 8700 miles since my last rotation, needless to say I will be making a call today. Not sure what my service package I paid for really is for.

Normal oil change, 30,000 brake flush and new cabin air filter. Very quick and they did excellent work! In and out, including a wash job, in under an hour!

Went for a oil change and tire rotation. Asked to have some things checked out on previous work on my vehicle. Told me they can do the oil change and tire rotation only and that I’d have to make a separate appointment to have other issues checked out. This was on a Tuesday and not the weekend. I marked the drivers side tires to make sure they rotated them and guess what, they didn’t. Every time I come here I feel that they can’t take care of anything. I will not be using this dealership or service any longer.

Platinum Jeep in Terrell Tx was so quick and professional . The parts and Service team we’re really easy to talk to, and David in the service dept really took the time to explain things to me and then he also listened when I told him about a dilemma with my car. David went out of his way to extend great customer service. My car was good as new and at an affordable rate. GREAT JOB GUYS! And thanks. Sincerely, Carolyn Hall

Quick service. Shuttle was a great service to have so that I could get to work near by while my car was being serviced. Fair prices.

Quick and efficient, just make sure they do the specifics and double check. I asked for a 5 point rotation and only got a 4, but they quicky corrected the issue. Very polite and understanding.

Its always a good experience using this dealership. They do a great job and keep you informed regularly.

Great facility, good service but not enough signage to find your way around. I was uncertain regarding where to enter for an inspection sticker however an employee quickly provided guidance. After my truck was handed over it was unclear where the waiting area was located (no signage) and specific direction. Once I found the proper place to wait it was very clean, well appointed and comfortable.

Mike did a really great job highly recommend him. Very professional and great with service took care of all my questions and concerns, got my car in and out running like good as new.Amazing work thanks guys.

Always good service David Newbauer very helpful I didn’t buy my truck here but with this good service I will buy my next truck here

Took a day and a half for a check engine light diagnostic, the reason for the 3 stars. Other than that Phillip was very professional and helpful. The other staff personnel seemed disgruntled and Im glad they werent working with me.

I like taking my Dodge SUV to Platinum for service. My service advisor always takes time to explain necessary service needed for my vehicle so that I can understand it. The work is always done correctly the first time. This last time was extraordinary, above and beyond my expectations, when my vehicle was washed clean of the dirt from the roadwork being done close to home.

Great experience. Super fast. Super nice

Phillip in service was awesome. Very polite and respectful. Platnium should be thankful to have him on their Team. Overall I would highly recommend this dealer.

Thank you for the prompt service for my vehicle’s recall. They schedule my appointment for a future visit and I didn’t have any hassle on the day of it. Awesome teamwork

Very clean facility and quick service and no pressure to do unnecessary maintenance.

They were courteous and respectful and had it done in a timely manner. Would recommend them to all my friends.

Mike in service was helpful as well as Benny. Great technicians!

The service team at Platinum were next level great. My transmission went out 600 miles into an 1700 mile trip. Benny and David took my issue in diagnosed the problem and got me taken care of within 7 hours of arrival! Great job and best customer service ever! Many Thanks!Chris

Quick and reliable service. Youre vehicle also gets a bath after repairs have been made.

Phillip was wonderful at communicating the issues and listening to our needs. Great service! Will use them again!

David and Mike were absolutely phenomenal from the beginning to the end of the service process. Very informative and even ran my car through the car wash afterwards. Definitely utilize them again.

MI took my Jeep in for a recall on the clutch assembly and it sat for 2 weeks waiting on parts, then another 4 days without them starting the repair. Once I got the manager involved it only took a day to complete. Communication was non-existent until I talked to the manager, then was 100% better. I drove home and a new issue arose that is a result of what they fixed. Not satisfied at all.

Everyone was super helpful and they got my oil changed in about 30 minutes! Definitely would recommend!

We waited on part #1 for 2 years. Jeep was sold to us with out it. Got the wrong part 3 times. (Yes some of this time was covid, that was taken Into consideration.Waited on part #2 for 4 months. Parts were not ordered at the original service, like I was told they would be. I called to ask if parts were in and that is when I found out they had never been ordered.Was never called that the parts were in. I had to call every week to see if in yet.Today when I went in to have both parts replaced was told it would take about 45 minutes to an hour. After two hours I checked in my car and was told “oh it is done we forgot to tell you”The Jeep was not brought to me, I was pointed toward a Jeep an in a parking lot and told there it is. That was not my Jeep. Had to walk around and find my Jeep in their parking lot.We will never go back. Will find a different dealership to get service at.

Great customer service and awesome work doneIn just a matter of a couple hours and washed my car. Personally when I need a repair done theywill be my first choice always.Thanks guys.

Mike in the service department was great to work with.

Came in on July 2nd 2021 for 1 of my free oil change and 4 tire rotation. The service was fast but I did notice they did not rotate my tires easy spot due to one rim having curb rash

Mike at service dept was great doing all repairs and questions i had he even went beyond on helping me with mud flaps i needed on my truck thanks mike at platinum dodge with the help

David and the team at Platinum were very nice and efficient and got me in and out faster than expected!

An unexpected window chip/bullseye surfaced during vehicle delivery. Our salesman arranged the window repair with the service department within a couple of days and they took care of it without a problem.

Platinum was amazing. The service was incredible and the turnaround time outstanding. Ask for Mike

Had some problems with the electronics in my truck, they fixed the problem within 24 hours of me dropping the truck off for it’s scheduled service. Service was expedient and transparent.Lots of dealerships have bad reputations..... not this one! They are the “one in a million” that is there to support the client. Bought the truck from them in august of 19, will continue to bring it to them for further services as needed.

Absolute worst service if youre buying out of state. Expect to be treated as a second rate customer if you arent physically there in front of them. Def wouldnt recommend to anyone I cared about.

Great service I work with Mike and he kept me inform about my vehicle and that was much appreciated

Great service and quick turnaround while I waited. Thanks guys!

Still waiting for them to fix our jeep patriot after them telling us that they fixed it. Cost was expensive just for the labor....

Got there early and the New Facility is Amazing!!Ron Vigil and Megan Negus got me in and out pretty darn quick and thorough.Thanks Yall

Great service ! Phillip got the job done quickly in service deapattment.

Great customer service! Serviced my vehicle within an hour.

Very quick..very nice..answered all my questions . Very clean and professional. Will come back for anything else needed for my car.

Very professional, got me in and out , Mike was great and helped me with all my needs

Great service team! Honest and reliable. Would definately recommend.

I sent my wife to have my truck serviced. The appointment was set the day before containing the services that were needed. Upon arrive she is greeted by a man who went by Benny who conveniently had no card or identification. Benny attempted many times to upsale my wife on multiple service claiming they were necessary to keep our warranty including a transmission service on a sealed unit. After searching multiple sources I could find no details of his claim. After the denial of recommended services he then informs her they dont have the parts to finish the service and to come back monday to conclude. I need not say we wont be back. Be sure to know the details of your warranty prior to arrival as this place will lie to you in order to turn a profit.

My car was having issues with a noise. Benny and Mike the service advisor made sure they took care of my situation quickly and gave great service.

Took my Dodge Ram in on Monday for several things. Radio/computer was malfunctioning, needed a new windshield, asked them to change my oil and rotate tires, and take care of all the recalls. If they did rotate tires, Im surprised they didnt check air pressure in all of them. I had check tire indicator on when i picked it. NONE of the tires were at the recommended 39 level. They didnt wash it. We had the snowstorm last week so it was pretty dirty. The other Dealership i typically use for oil changes always gives me back a cleaned vehicle.

Prompt service, quick to respond as soon as I drove up and gave me a free truck wash!

Honestly my favorite Dodge over any other Mopar team in Kaufman / Dallas county. Professional service team and keep my cars running great!

Great service, good turn around time too. Please keep it up guys, Hotshot 🔥 truckers need teams like you to stay in business.If youre ever gonna change, make it an improved positive one.

Service was good and I got my vehicle back quick.

Definitely ask for benny in the service dept takes care of me everytime, respectful and always tries to look for the best options for you and your vehicle.

By far the best Dodge service I have gone to. Iveen been to the one off 635 and the one in Rockwall.

Mike got me in and out ahead of scheduleHe kept me informed throughout the processI’ll be returning next time I need service

Service was quick and we had our tires rotated.

Very nice and professional, did my service faster than expected.

Worked well with my service contract provider to make sure that the work was covered by the service agreement.

Very friendly and knowledgeable. Will definitely return here for future warranty service issues.

Very curious fast and professional.

They were supposed to replace a fuel filler neck assembly per a technical service bulletin and only replaced the evaporator tank, I’m still having a problem with filling up my tank. I have another appointment to drop it off and hope that they will fix it, I’m really surprised that the technician didn’t check the repair to make sure that the problem was fixed.

Excellent Service at a Fair Price!Thank you Dave; for all your help!!!Ill definitely be back. Great JobMichael G.

Car in for service and they take care of me everytime. I can work and wait on my truck.

I have been with ford for over 20 years now and I can say today was one of the best truck buying experience i have had in years.

My brand new Durango has an electrical issue. When I took it for its first oil change they told me they would get me a loaner car but there would be a wait I made sure to tell them I need third row because I have 5 kids. Fast forward two weeks and I call them and they say it’s almost ready but started getting rude. My husband called and Benny the worlds worst service manager said they’ve tried to call four times. Which was an outright lie. He was extremely rude to both my husband and I. A week later we were told a car is finally ready I ask if it’s third row they said no that wasn’t an option. So now I have a brand new car with issue and using the loaner is not an option since there isn’t enough room for my children. They don’t care they don’t try to help you at all. They have the worst customer service. That pretty new building doesn’t mean much when you can’t keep customers.

Second time in a row the oil change tech left oil all over the place in the oil filter area. Even asked the service guy to ask them to clean up after them selves but still left a mess under the truck that will drip on my drive way. I purchased the three oil change deal today (before i they took the truck in for the oil change) two more remain and will not be going back after they are gone.

Our van is running great now!

2 👍👍 to Matt from the 07 3500 Ram, helpful group of people they dont Dodge get it😁

Very courteous and great customer service.

Made an appointment and when I arrived, they told me my service agent wasn’t even there that day, nor could they promise my car would be seen that day but would be the first one seen the next day—what’s the point in making an appointment??? No communication the next day-called several times. Got a link with the estimation and problems found and allWork would be performed once I accepted and signed. Link said car would be done by 6:30 that same night. Go to get it at 6:30-and the agent said they found out 20 minutes ago that it wouldn’t be ready-yet no one called to tell me. I had to get a ride from my sister who lives in wills point to come to Forney and take me to terrell all for nothing. They said they would put me in a rental and said that the computer sends out those links and times to be picked up-not an agent. If that is so-and they know they are faulty and not accurate, why don’t THEY call the customer instead of letting a computer update the customer with false information???? When I asked about another service they were going to do that was not on my inspection report-he went into an5 minute story about what color the fluids should be-but all I wanted was it to be fixed/flushed. It is the next morning and I still have not heard from anyone after they have been open for several hours. Oh-when I asked them if I could get a detail for all ofMy trouble-he said he would run it through the car wash-but there is no detail shop. I wouldn’t even think about buying a car from them because if it needs service, I’m screwed. Very frustrated and I want my car back!

Very quick service. Helpful and friendly

They were fast, friendly and got my recall handled properly

Beautiful location, very nice people, clean and professional 👌

In and out pretty fast. Tommy was excellent.

Very good service. Very nice people!

Went for an oil change. Not the most friendly staff, didn’t offer a complimentary car wash or anything. Won’t be back will go to Rockwall Dodge or Dallas Dodge in the future.

I made an appointment for 9:00am because I needed my truck during the day. I dropped my truck off at 8:45 and was told it would take about 2 hours. 6 hours later I got my truck back causing me to not be able to get done what I needed done. I will not use them again and will not recommend them to anyone.

Oil filter change plus tire rotation an engine diagnostic

Took my van in and they were unsure how long it would take. But we got the call in about 2 hours. We are cautiously optimistic that it is fixed in that short time 😀.

Great service..clean facility..extremely friendly personal

Have always gotten friendly professional service.

My service advisor was great, ask for Mike

Upon arrival they greeted me and show me to the area of the waiting area offered coffee and water if I needed anything any other kind of services they offered to help me.even got my truck wash thank you.

Great. In and out quickly

Gotta a check Engine light Fixing this problem

Fantastic experience buying a new car with salesman Charlie. Very professional staff and service. Negotiation and financing was a breeze and I felt very confident in my vehicle and price. I could not be happier!!!

In and out. Always good to me here.

Very courteous and mindful of your time