Always love the experience going into this store. The employees are always friendly and very helpful!!! I do recommend this store to anyone!!!

Representative very helpful but limited stock...im sad....itsme itsme

Let me start by saying this….anyone that walks into this particular location MUST ask for Wes!! I have never laughed so much and had that much fun while watching Wes put a replacement screen protector on my new phone. Very knowledgeable, professional, friendly and damn right funny!! I Highly recommend this experience with Wes!

We have a great experience and fast service. The rep was very attentive and helped us on everything we needed he went over and beyond with the customer service.

My experience this time was really good Thank you. Dont ever order a phone from online I had some bad experiences over and over never again. I will just come in and get me a new phone from now on.

Kat was wonderful and very helpful helping me and my mom upgrade to a new iPhone. She took the time to explain all of the upgraded elements (pretty different from having the iPhone 8!) Kat was a great conversation and made our experience fun and easier than ever. Really appreciate the time, and 40 min over her shift, that Kat took with us and let us take time to make our decisions. Thank you to her and everyone working at this location!

Kat did an amazing job start to finish. Kat’s customer service was impeccable, she was knowledgeable, and customer orientated. We really valued her time and attention to detail.

AT&T is the worst. Things were going very well with my account (wifi) until I ordered a cell phone and new line the other day. I paid my taxes and 1st payment online upon signing up. I thought going to the store to pick up my phone would be best so I didnt have to wait for it to come in the mail. I called before going in and the rep told me it wasnt there. I called back and told them the online portal says it is ready then they told me it was and I could come get it. The AT&T reps and manager swore up and down they just needed to check that my debit card matched up with the payment I put in online. I gave it to them to show them and they claimed it didnt work. It wasnt working because they were trying to charge it. I knew it was more than whatever match situation they claimed was going on. Eventually the manager asked me for another card to run so I could leave with the phone. He told me it would be refunded immediately and Id see it by the next day. It never refunded. As a matter of fact it ran the charge on both cards. Ive called and the manager sounds surprised about it but has no solution. I just want my money back.

Very impressive experience in purchasing the new 13 pro phone. Pro 1 Professional of AT&T’s products.

Kat was exceptionally helpful. I was so disappointed in my other service and needed a replacement phone. Not only did she take the time find me the right plan, she found me the best phone and helped me set it up. She made this whole process less painful.

I needed a flip phone for my elderly dad in a pinch (he lost his, again). Jesse and Wes were super patient and helpful. They even went out of their way to find a device in their incoming shipments for me. Thank you a million!!!

Went in to add a new line and was helped by Wes. He was awesome, super knowledgeable and helpful! Made everything super easy and great sense of humor :)

I am actually Denise Jadyn’s grandma who just experienced the most amazing phone purchase with Wes Nicholls. The old phone I had was from 2017 which shows you how much I dreaded having to purchase a new one. As my daughter says they don’t last forever. Wes was so helpful and completed the entire process for me. I highly recommend him!

We are very happy with our new Samsung 20 FE phones and the great customer service we received from Dolan in this store! Thank you!

Kat is awesome ! Super cool, friendly and very helpful! Definitely a great experience.

I have no issues with service personnel in the store. They are great. But the techs they seek help from are buffoons who say they can help you but in the end (over an hours wait each of the 4 times I tried to get issues resolved) are clueless and waste your valuable time. If the powers that be would like the public to see my files and reports of issues Ive had to deal with I GIVE MY FULL CONSENT. As Ive told my friends and co workers the very minute my contract is up....I am gone. Far better service at Verizon which I had for 20 years. Unfortunately AT&T made an offer that I wish I would have refused...good luck to anyone using AT&T service. If you have an issue...my condolences 🙏

Very good experience, best in years. Got my bill lowered without me asking and increased unlimited perks. Good selection of accessories for the new Galaxy S21, and it will be delivered soon. Also as a bonus, they were playing The Fifth Element on the TV in the lounge, so the staff is pretty cool.

Went in to see about upgrading phones for me and my family. Jesse was so helpful, polite and really went above and beyond! I didn’t feel like he was just trying to sell me something. He explained everything so I could understand all of my options. One of my new phones came in the mail a couple days later since it was out of stock. I went back to the store where Jesse helped me again with the same respect and willingness. I will definitely be requesting only Jesse for any further appointments I need!

Went in the Los Altos store this am and was helped by Jesse...Greeted me right away, He was absolutely helpful ; knew exactly what I needed and expedited it...Went the extra mile for me and my daughters phones. Little comedy with our sessions really made the experience. Even walked us out and opened doors. We will ask for him every time; a true Asset!! Thank you!!! Leslie Hayden

We have been at the Sparks crossing location with our representative Reychelle for a couple of hours and I must say this is the most pleasant experience I’ve had at a phone store. She has been very thorough in making sure all information and pricing is accurate and reflects what we’ve been looking for. She’s been great and I’m looking forward to doing business here again

Reychelle hooked us up. We got new phones with a great promo, a better wireless plan and our bill is lower. Go see Reychelle you wont regret it.

Here expanding my business account, Kat did a fantastic job making it so easy and helping me save money. Such a great job and I appreciate her integrity. I know many times businesses push sales or products, she did a fantastic job helping me.

Reychelle was awesome! She explained everything I needed to do to switch over to AT&T from Verizon. I was so grateful for her clarity, her kindness and her patience. She made this process so much easier than any other I’ve had when dealing with getting a cell phone. I cannot say thank you enough! She is knowledgeable about her products and she is very skilled about taking care of all the technical issues. It was a very pleasant experience and I highly recommend dealing with Reychelle at the AT&T store in Sparks Galleria.

Dwayne (hopefully i spelled it right) was awesome. Highly satisfied with the overall service I was provided. Professional and very knowledgeable.

Wes was very helpful and took his time answering all our questions and concerns with the phone. He was very personal and made sure we had everything we needed for our new phone.Overall our experience was very great and I would recommend going there to a friend.

Kat did an amazing job giving me all the options available for my situation. She went above and beyond to help me get a discount and she helped set up my phone and didn’t let me leave until I was completely set and satisfied. Best experience I have ever had at this company, this girl deserves a raise!

We had opted for curbside service but only because we thought we needed a specific appointment in order to set up our new phones. When Wendy came out to our car I asked if we would be able to go inside to have help with activation etc. She said we certainly could and from the time we sat down she answered every question (either knew or confirmed with manager), explained each step, and we were on our way back home feeling very satisfied with the whole experience! Wendy was amazing!

Jesse was amazing! Great customer service and very friendly. Definitely deserves a raise!

Ira Franco was amazing when helping me with my insurance claim. Please everyone ask for her she is super helpful and great with customers. Definitely sticking with Atnt due to her professionalism.

Hey Kat was great, personable, really helpful and stayed with me til I was completely satisifed with att

First time joining AT&T and I have to say that I am impressed! Kat was really passionate and patient with me and my questions. Super happy.

Kat was super helpful and had answers to every question we had. She ultimately sold us on EVERYTHING! Way to go, Kat!

Wes from AT&T turned an awful situation into a pleasant one. My wife and I had bought phones from sams club and they messed up all info to where we couldn’t even activate. We called customer service and still no help. Finally we went into the store and Wes helped up for 2 hours with a smile on his face. He was so knowledgeable and had an idea to help with every complication that sams club had made for us. He was able to troubleshoot and activate our phones with such a great attitude. Will be going to that store with any future issues for his help.

I came in the store to get my replacement phone activated, which I was told by a young lady that they dont activate replacement phones in store and to call customer service over the phone. I used there in store phone to speak with customer service and after about 25 mins no luck. I spoke with another associate inside the store who gladly helped me out and was able to activate my phone in 15 mins. Thanks to the girl who said they dont activate in store. 🤔

I was helped by Jesse. Very quick. Very professional. Would highly recommend.

Ira was not only friendly and helpful but very professional. Her service was outstanding and I would recommend her to anyone asking. Thank you for training your employees to be so great

I was helped by Wendy and she had GREAT service! She made me feel comfortable and attended all my needs. Definitely will go back!

Ira was very knowledgeable and solved a very tricky problem with persistence and imagination.

Kat is awesome, helpful, and went above what I expected from a visit to the store. She made the switch from Verizon to AT&T so easy and smooth!!! I will for sure come back to this fun team.

The staff at the store was extremely knowledgeable and helpful. They spent more than adequate time with me to sign up for Firstnet and saved me a ton of money on my other account. Overall, a first rate experience.

Excellent experience, as usual!!! Mike did an excellent job! He knew answers to every question and knows how to operate the phones WAY better than myself!

I was in the store from around 12:30 until after 6pm but that was not because my salesperson couldnt help me, it was because of some dubious reason due to the fact that I had a combined account and NO ONE could tell him how to go about me paying off the balance on my installments on my trade-in???My salesman JV and I spent literally hours on his phone and mine, on hold just trying to get this answer!!! JV was trying everything he could think of to get me set up!! Making double the calls and just finding out that we had been forwarded to someone else who couldnt help me!

I really appreciate the help that Zack and Dolan were to me. They help split my phone off my husband account. Then when the account got locked out they were able to take care of it. Not even att via the phone could help. They are awesome!!!

Kat she really help me She is the best. Also very nice person.

Kat was very helpful getting me upgraded from my old 7plus to a 12 Max Pro. I appreciate her time and effort in helping me sort out the family account. Great service, thanks again.

Just had a great experience with AT&T at their Sparks location regarding a New Business Account withKay Nunez Retail Sales Consultant. Very professional, Friendly and knows her products at AT&T. I am a Local Realtor in Reno and understand the importance of Service. She will be my“Go to Person”. I have never met her until today. I was a walk in person. Thanks Kat 💕Warmest Regards

Hats off to Kat (Ballou) at the Los Altos Parkway office. She is a TEN!She represents the BEST in Customer Service. Thanks to her I really got a GREAT DEAL with a new service. Excellent work!

Kat was so funny and sweet! Made my day with all her silly jokes. I’m glad I opted to come in store instead of signing up online. The entire experience was painless and so much fun

Great customer service! Tim was excellent and made the experience easy. Will definitely go back.

Kat was the sweetest sales representative I’ve ever dealt with. She is very thorough and upfront about all the promotions and what my first bill will look like. I switched over from Verizon and she managed to save me a bunch of money while giving me more value than I had before! Not to mention she came in on her day off to make it happen. Thank you Kat

Ira was extremely helpful, was able to correct the issues. If I could of given her a hug I would she made my life less stressful. Thank you

I can’t say enough positive things about Kay! She was so helpful and so patient with me during the whole transaction. She was so calm and knew her job very well. I highly recommend her for some kind of acknowledgment for her highest level if customer service and professionalism.

Jesse was an absolute pleasure to work with. He went above and beyond when another employee from another store wouldn’t even bother to help us.If you’re coming here, ask for Jesse or Wes!

Tim was amazing. He made the switch to ATT seamless. Great customer service! Go Blue!

Best service hands down! Thank you to Ira great customer service and super nice !!

Wes is fantastic, straight forward and funny! Easiest process and wouldn’t be at the location if it wasn’t for him!

I went into the store & was told my flip phone was being replaced so they ordered me a new one.

Dolan helped us out with getting a new line set up. He was very helpful and was able to find us some little discounts. Great job.

Wes was amazing and got my bill down by $50 just by changing my plan around. I wont go to another store because of this. Thank you again

Iracema was great she answered all my questions, and was able to get me the phone I wanted, she was great , she loves her job and loves helping people , I will come back to see her

Kat was very helpful ty she deserves a raise

Reychelle is an excellent worker and because of this Ill like to introduce at&t to friends and family.

Purchased iPhone 12 Pro max today. Received excellent service from Jesse. Very knowledgeable. Customer service was above exceptional.

Kat at the Sparks crossing ATT was attentive to my questions and was very helpful. Good customer service overall. Cheers Kat, thank you for your time!

Great experience purchasing two new phones! Jesse wearing the Samsung apron was great!

Ira was AWESOME!!! She helped resolve all my new phone activation issues. It was extremely frustrating trying to activate our new phones by phone and I was just getting transferred all the time and getting nowhere. She was patient & kind and I was glad that I finally just came into the store to get help from a real person.

Katherine was very knowledgeable and patient. I was happy with the customer service. She’s a credit to At& T

The support I received from Cat, was thorough and precise. Furthermore my issues were addressed with a single interaction. Thank you.

Service was OK. I felt a little awkward because I wasnt there to make a big purchase!!!

Really recommend asking for Iracema she’s very friendly and nice with her customers :).

Jesse was such a delight. Very informative and helped us choose the right phone and got us upgraded on our account.

Did great helped me right away did not try to talk me unto anything

Wes was Awesome! So knowledgeable and Great attitude!

Jesse was awesome in his Samsung apron... even though I still bought an iPhone!

Jesse gave amazing service and was so helpful!

Kat is an excellent asset for At&t. She helped set my phone and worked with me to make sure everything was working. It was a great pleasure to have her help. Thank you

Kat at the Sparks Crossing location was phenomenal! Very personable and made it so easy to understand each step. Great customer service!

Ira was patient as this transfer was a little involved. A awsome experience.Thank you Ira!

Very quick to help you even if busy. Other stores dont even give you a heads up. The employees here are fast and very friendly

They added a line on my account without my knowledge.

Wes & Anthony were both very helpful resolving my technical issues as well as reviewing my current plan and options available to improve my serviceKat took great care of me and made it a snap to replace my screen saver! Great customer service!

Reychelle from the day before made it super easy to understand the process and painless too.Jesse did much of the same thing the second time I went in. He was forthcoming and friendly. Its not often that you see a salesmen in any sales industry that listens to you and is warm and inviting. Trust me I know, I used to be a car salesman.Had great conversations with both Reychelle and Jesse. Which made the processes fly by and also made two cool friends out of it. Granted that Ill likely not see or talk to very much outside of ATT, but hey! You never know.Would refer all friends and family to your location and Att for service 10 out of 10 times. Thank you for the experience. Cant wait to use you guys in the future when expansion becomes reality for me.

Wonderful service, great costomer personality.10 🌟

They are great and super helpful! Wendy was amazing!

Jesse was so fun to work with thank you so much for having him as an employee

It’s had Excellent customer service...we will be back to get an iPhone 12. Thank you

Jesse was awesome. Great experience, thank you!

Kat was absolutely AMAZING! She went over and above to help us with every aspect of our service!

Ask for Kat if you want your visit to be filled smiles and laughs! She was so energetic and made me feel like she had my best interest at heart. Bring up your pets if you get her

ATT service was great today at the Los Altos location The guy that helped us was knowledgeable and patient. Answered our ? Bummer is now we have to call ATT to get our account straightened out.

Jimmy was very polite and knowledgeable. He took the time to explain the steps and even gave us an extra discount for being a teacher. He was great!

Kat did a great job! Very helpful and took her time with us to make sure that we were set up with what we wanted!

I had a great in-store experience with Kat. She was friendly and answered all my questions. I walked out with a brand new phone and a smile on my face. Just one recommendation - would you be able to add a button at each table that will trigger fireworks? I felt like that was the only thing that was missing from my great experience at the store.

My phone works! I will explain later!

Kat was cool and very knowledgeable. Keep her around

Fast, friendly service. Jesse was great to work with.

No person should have to deal with underpaid sales personnel that dont know about the product they sell. Typical of an AT&T every question asked had to be researched or a superior queried. I honestly looked up the answers faster on my phone.

Best ATT store there is

Thank you so much Kat! Great customer service!

Kat helped me so much today! Getting both phone set up and applying screen protectors 🎉🎉