I really appreciate the time they spend with you to make sure you have everything taken care of from new phone purchases to technical help with your account, even though sometimes you have to wait a while but patience is a virtue here. The employess do all they can and work hard to help you, and that, I appreciate most.

Morgan made my experience so awesome . I left your store very satisfied with my phone and the service I am getting . I was having so many problems with t mobile after switching from metro PCs . I will be telling every one I know about Morgan and your store . Thanks so much .

Went in last weekend just to look at phones and talk to a staff member about upgrading my phone and getting my partner set up on my parents plan. Not only did we find phones we actually wanted they were on sale. The staff member that helped us out went above and beyond to answer all my questions and questions my moms had. Then after deciding on phone the staff memeber stayed after closing helping me get everything off my old phone. I will never go to any other Verizon in town. Thank you so much Verizon staff for having such fantastic service!!

I arrived upset and Annie patiently helped me. My troubles are resolved now.Everyone at this location is terrific, in my observation over a few visits.

She was so helpful and patient with all of our needs. She answered all questions and made me feel like I was a person and not an inconvenience. I love retailers who can chat and not be robotic. Thanks for everything

Verizon never disappoints me in their customer service aspect, pricing, features, and reliability!! I have been with them for over 20 years now and they prove it every month to me. Shawn in Sparks location was truly amazing to help me last night too. He’s so very helpful and friendly!! You rock Shawn. Thanks again.

Called ahead to make sure they had capacity/availability. When I arrived I met with Ann, she was super helpful, fun, and efficient. We finished a plan change (mine was old), upgrade, trade in, activation, purchase and everything you would expect in a Verizon visit (he said sarcastically) pretty quickly. 10/10 would recommend.

Every time we go to Verizon and looking for help Shawn it’s there for help, give you answers to every question we have. And give us solutions to our problems he provided very good costumers services and very friendly guy. “I like to joke all the time and he laugh of my jokes” I recommend Shawn. You rock all the time men! Thank you for all your good care to us.!

Michael, the store manager, helped us select a new phone for a family member who is in an assisted living facility. It was a basic phone, but we received first rate service. He was great in setting up the phone. I wholeheartedly recommend the service we received at this store. Great job.

I loved it ..it was easy and fast. She did a great job helping me out. I thank her for the fast service. And I love Verizon the internet is fast not like the other ones. Thanks to the works at Verizon for make my day. Love u guys take care and stay safe.

Not much to it. I went in with no motive other than paying my bill and was clear that was the only business i wished to conduct on that visit. She professionally read me my options of how to do so. I chose what worked best and we made a transaction. Very quick and very easy! Thats right up my alley!

Had a very quick and smooth experience upgrading 2 phones. Morgan was helpful and efficient! Easiest phone purchase I’ve had.

Ask for Michael. He is the best. Knows his stuff.

After a couple of frustrating experiences with the Verizon website and another location, Morgan gave us quick and quality service. She offered better deals for us than every other option that we found, and she offered honest insights about the different products and add-ones. This was probably the easiest and most stress-free interaction I’ve had with any phone provider, I appreciate it immensely!

He was courteous, knowledgeable, and helpful. Though I knew what I wanted, he was patient and showed concerns. For other inquiries, I will like to speak with him for assistance.

Annie is so amazing!!! She was extremely helpful, patient and kind through the entire process of purchasing a new iPhone.

Was very pleased with the service I received. Very friendly snd answered all my questions and concerns. I highly recommend.

Outstanding Employees, felt very comfortable, wait was shorter than I expected. Employees are very knowledgeable. Will definitely be returning for future business

My phone was no longer able to connect to data, other than a random blurp of data which would disappear as quickly as it arrived. I had spoken with Verizon online without much help. I decided to talk to someone face to face and I was lucky enough to talk to Michael. Michael was patient, methodical and diligent. He helped me with the problem and got my phone working with data! Highly recommend Sparks Verizon and especially Michael!

Our sales clerk was amazing. She answered every question we had thoroughly.

Wanted to upgrade to a new phone which required us to change to their new service. The process was easy and painless but it was a bit time consuming. Not a problem if youre patient. Got setup with the new phone and plan within an hour.

Ann was very professional, sat me down and explained the different functionalities of the phones and the promotions going on for the current Veterans Day I was very pleased with my overall experience I just want to say thanks to Ann and everybody at Verizon Sparks store.

Fast service and the person helping me was knowledgeable and made the whole process painless.

I want to say Ann from sparks Verizon store by target is very amazing she help me get everything done with I’ve been trying to get done for over a month now in less than a few minutes she’s very amazing thank you very much Leslie Tedrick

Ann went above & beyond helping us today. We definitely will be back

The gentleman that helped was good. However, Ive come into this location multiple times over the last few weeks and run into the same issue twice. I was given information/a price from one associate then when I went back in for my business given different information/pricing from another associate. This is very frustrating and they refuse to honor the previous pricing.

The manager was so helpful, I didnt think I would qualify for a normal plan figured I would just stay on pre paid till I got my credit back in shape,Not only did he get me on a baller monthly plan I walked out with the new Note 20 ULTRA, case, screen protector, JBL Bluetooth earbuds, all for less than $300

Excellent customer service and very professional. If you’re looking for the best Verizon check out the legends location.

Very helpful in getting my phone switched to my own account. Very professional and clean! Couldnt be happier!

Great service! Really understanding and friendly!

Awesome service. Looking for a phone case and I was in and out in about 10 minutes. Jarron even found me a 10% veteran discount.

Shawn was awesome and made our upgrades so easy! Highly recommend this location!

Jarrin was the best. He was so professional and reassured me he would have me in and out. Even got me a discount on my purchases. Jarrin is a valuable asset to verizon. He was very helpful and pleasant.

This was a wonderful experience. I came to this store after having a horrible experience at a different store. Best experience yet. 😁

What a superb experience as I was desperate without service and came up $20 short but this rep gave me a discount and even gave me change. Ur an asset to Verizon know that....!!

Great friendly staff always ready to help

Got a sweet deal on a iPhone 12 Pro Max .

I had the craziest fricken day yesterday and needed to get my little sister a phone in a pinch. This was the only store that was open. When we got there Jarron was so helpful he was quick on transferring my phone to my sister and getting me a new phone. He got me a few good deals and was the best part of my day. I’ve never had someone at Verizon be so helpful and accommodating!!

Needed a new phone. Got me in and out and were very helpful

She was excellent service

Great help. I arrived right at 10am and they took care of me right away

I like this store. So much better than the Los Altos store!

The Sales representative Omar R is clearly the best rep Ive come across in years. Helpful, respectful and knowledgable are valuable traits to any company. You can trust this guy to find you what you at a better deal then you might expect..they were busy and I had a little bit of a wait but it was worth it without a doubt..

Jared ,Morgan, Annie, and Karla are awesome Verizon representatives... very pleased with Verizon

Good service. Fair pricing

Respectful and helpful employees. Great location. Clean store.

Very pleasant experience Morgan was very good

What is the POINT of having all your product LOCKED DOWN, so you cant even hold the phone? All you can do is touch the screen, not see how it fits in your hand, how it feels, how it feels in various positions, etc. Its like selling a car but not allowing anybody to touch the car, all you can do is walk around it, see the color and see if it has four tires. $35,000 and its yours! This is the most ridiculous display setup I have ever seen in my life. I understand concerns over theft but why are customers penalized? I do not recommend this store, it sucks.

Supposed to check in and text you for your turn.. not. They do not at all. The girl just looked down at me. So yes.. prejudice because Im colored skin.

First impressions when I walk in the store, seems like a fun atmoshpere and all the employees are really funny. I worked with Shawn and he was really informed, So Im kinda a tech guy and he knew all the specifications of the phones and he was really informed. I walked out feeling good and didnt spend alot of money out of pocket so it was cool. I would definitely recommend coming here. And I will be back!!

Missing items in box. When I got found that the cords where missing and the store would not honor their commitment

I had a great experience with Omar he was very helpful when I called him and gave me directions and did an excellent job inside the store. And also went out his way to show me the upgrades and new phones and tablets.

I am very disappointed in the customer service this store has by the sales rep Omar and Store Manager Michael. Back in August we went into this store and Omar helped us and we were able to walk out with the phone and thought we were getting a promotion on the phone and being taken care of as customers. Omar had said we would have two abnormaly high bills then we would be getting a credit and the bill would be with the promotion on the phone. However, we are months later and never got the credit nor the promotion on the phone. Following up with Omar, he said he would have the store manager Michael call us. Michael never called so we stopped in the next evening. We spoke with Michael who told us he could not help us that we need to call verizon corporate to get this handeled since it was a corporate promotion. He insisted that he needed to help the other customers that had walked in after us and refused to provide us with proper customer service. This is very frustrating having to be pushed back and forth and still having to handle it yourself. Due to the lack of notations that Omar and Michael put on the form, corporate customer service has to fill out a retroactive form to get us the promotion.Upon talking with Verizon Corporate this store also charges two fees that other stores will not. One is set up and go for $19.99 and the other for Single line Membership for $29.99. Plus then you will still have to pay an activation fee of $40.00. This store is wrongfully charging customers $50.00 plus the Verizon corporate $40.00 activation fee. Which you are being double charged for the activation and set up.

Went in there today and Micheal the Asst. Manager was very helpful. The store is set really nice. It’s not crowded as most stores are. I highly recommend this stores.

Michael. Was amazing. His customer service is through the charts. Really knows what he is doing... Very pleased with his service and the way he runs his store.

Awful customer service. Tried to get a new phone through this business and the girl that was working could not have acted less interested in helping us. It was within the hour of them closing and she clearly was trying to persuade us not to buy a phone. I will not be going back here again. Do yourself a favor and go to an actual Verizon store. We went to the one on Los Altos and it was a much better experience.

I have been in this store a couple of times and everyone is very nice and respectful.

Best service everyone is always helpful

Good Experience Nice Staff.

Great customer service

Danielle was great! She put on my invisible shield so well!!❤😁 We also like that theyre open til 9!

SCAM ALERT!!! Tried signing up for auto pay. Manager signs me up for auto pay on a bunch of items she said came free with the phone. Theyll take advantage of you at this store especially if you arent good at English. There was about 3 other people there complaining about how they got lied to. Should have taken the hint. Nows your chance. DO NOT GO TO THIS STORE!!!!

MikeYou and Victra were very good. Could not have received better service. Will return when required .Thank you.Gates Poore

Im changing my rating because of one person, Michael is a great help. Treats me awesome and like true customer. Thank you for your help Michael.

Michael was super helpful and knowledgeable. Greatly enjoyed upgrading our phones.

I dont think I would go to this location again.Especially when I was asking a simple question and asked the guy to see if he can help me a little more he requested for me to go to mae anna because I bought the phone there. I thought all verizon stores are the same ? And can help you .. guess not .

Omar and Micheal were amazing this will be the store I go to for all my business.

Great customer service! Verizon is the best coverage for truck drivers.

This store is phenomenal, i drive 25 minutes passed two stores because this store always handles my bs with a smile. The manager i think is... Michael? (wears glasses) and hes helped me with my galaxy watch, phone, and now tablet a few days ago. I know im a pain in the rear type of customer to deal with but he doesnt ever show it. And if he doesnt have the answers he seems to have the resources available to make a phone call and get them. Thank you to him and all the other staff ive had to bother in the past few months, you guys are awesome!

Very helpful with lost phone equipment. Danielle was great .

Quick and easy trade in!

Had bought two screen protectors at the sparks Verizon Victra location on August 22. I had attempted to register them before the 30 days was up but I could not locate my receipt and I was out of town. My screen protector borke of course so on Oct 3rd I called the Sparks Victra location and I was told it was covered there for replacement. I asked about the second screen protector that was unopened and intended for my wifes phone but she had upgraded phones out of town so it was no longer needed. I was told that they would be able to exchange it for me for in store products even though it was passed the 30 days. I could not return that night so on Oct 6th I tried to exchange the 60.00 screen protector when I had my cracked protector replaced and I was told that I was stuck with it because it was passed the 30 days. Verizon customer for 17 years and I will never return to a Victra location again. They should remove the Verizon name from their buildings. Thanks

Professional and Knowledgeable

Michael was great! Friendly, knowledgeable, fast and very personable!!Thanks !

Danielle was great.Prompt, friendly, knowledgable and a pleasure to work with

Michael is always congenial and helpful whether I am buying or confused.

The best most knowledgeable branch I have dealt with!

All good

Great customer service!!

Great customer service Michael is awesome and very helpful. Great store

Every thing went good , sales guy was great

Good help

The guy who moved my info from the broken Moto G6 to my new one was very cool.

Great people Micheal and Danielle very courteous and helpful

Horrible customer service. They dont know how to be properly staffed during busy hours. Very rude and not welcomed when coming in.

Best deals around and prices to fit any budget...very helpful and detailed oriented...If you are looking for a new carrier check out Verizon and see what they have to offer first.....

Helpful Staff & Very Fast Service! Ive had Verizon for 20+ years & wouldnt change carriers!

Great experience else the person who helped me Michael

They were very nice and fast

Very helpful and knowledgeable.

Friendly, helpful

Awesome help

Didnt carry much inventory

No customer service whatsoever

😎👍

Friendly st

Excellent service