I’ve been here a few times and they always have what I need. Most recently, I arrived as they were getting ready to lock up for the night. They very kindly let me grab what I needed so I didn’t have to return the following day. Little things like this are what make a neighborhood store like this special, and I appreciate their kindness. I will happily support a small business like this, even if their hours might differ from what Google says, and even if the guy behind the counter is having a bad day. They’re people just like us, they’re our neighbors, and they’re there every day trying to keep that place running.

Good selection. Love it when I can shop local instead of driving to a bigger chain.

Unprofessional. closed over an hour early AFTER multiple people came up to buy things. Lazy and Unprofessional.

Seriously the most useless hardware store I’ve ever been to.

Love this place. If they sold everything I would get everything there.

You should at least try to buy what you need from your neighborhood hardware store before going to a big box. Businesses like these are what makes our neighborhoods great. George is friendly and helpful.

Super friendly and helpful.

Bad people don’t go here at all Taking advantage of people these people should be fined

Love my neighborhood hardware! My favorite is the bins of screws.

Always positive, helpful and knowledge. They always seem to have what we need. So glad they are in our neighborhood.

If there was a zero option I would have chosen it. The owner is short tempered and quite rude. The prices are outrageous.Shop at your own risk

Poor customer service. Came in with a hex bolt screw, and asked to find other ones like it. The guy at the front says Good luck! sarcastically and points to the back. Then says its my fault for not knowing the type I was looking for, beforehand. Thanks! Went to Dukes later, and they helped me find what I was looking for.

Always had a positive experience shopping there. Willing to order item for me if unavailable at the time. Friendly staff. Convenient location for me.

If I could give the store a minus, I would. If I could suggest that they not have the older gentleman there, I would. His behavior towards people is the definition of harassment. Have been there many times and always try to be friendly needing parts. I always have a lot of things that need fixing, so I tend to wander around the aisles for a while as my brain recollects the list. I also like to see whats in the store so Ill know if they stock some part in the future. But if the older gentleman is there, I am treated coldly and followed around with questions like what do you want and dont you know what you want? He gets mad every time you try to return something and asks you if you broke it and hell ask you a million questions about why youre trying to return. He is very rude and tries to make you leave if you take too long. I finally gave up after many years and now go to Creative Paint store up the street. They are very nice, you can look as long as you want.

I was wary from the bad reviews, but went anyway since its nearby. The clerk was cool and helped me find the plungers. No grumpy old men, at least not this time. Nice, medium-sized hardware store and convenient to Outer Sunset.

No updated info about working hours

These are good, helpful folks. I always come here before going to Home Depot. I have never been disappointed.

This is the only place in the city that I trust to make high-quality duplicate keys. Ive had several bad experiences with other hardware stores and even a locksmith but this True Value has always created duplicates for me that are exact copies to the naked eye.

Writing review again, the original review of several years ago “disappeared”.Older owner is a bit gruff, but reasonable to work with. His son argued with me over a return and cursed me out. The father tried to calm him, but the son continued.I walked out, vowing to never return.

Large amount of inventory and helpful, straight to the point, no nonsense, staff.

Helpful personal Touch. Dont have it theyll order it were outside

0 STARS but you have to select one so that it posts.DONT WASTE YOUR TIME! Lived in the outer sunset for 15 years and this place has sold me things that DONT WORK!Will not credit or return any items.0 customer service. The man that runs the place is a Horrible human being.

It sells chips and candy to the middle scholars in AP. Thats how they make their profit .

Good selection for small neighborhood hardware store.

Ive been shopping at this store for over 18 years. As a do it yourself kind of girl, I can ALWAYS find what I need here to get the job done!

Really bad customer service, all they do is sit down and eat and watch tv when i ask them a question they dont want to respon

Went there twice. Both times the thing I got didnt work. Ill see whether I can return one of the items, but... I dont have high hopes.Never shopping here again.

Kicked out after shopping around for 10 minutes, dont come back! Were not a joy-ride, as he chases me out of the store. Went to 24th & Irving True Value and got the same saw for 15% less!

Im a handyman and I shopped here several times, spending at least $200, when I was working with a client nearby. I live in Berkeley and never come to this side of the City so made a special trip to return a few items. I was told by the only employee in the store that he was unable to process a credit card return.It took several months to get back here and when I did, with receipt in hand and items that were unopened, I was rudely told I they wouldnt accept the returns. Id even offered to make another purchase because when I was greeted as I entered the store, the employee complained that too many people were returning things that day.Every time I was in the store while working with that nearby client I encountered some sort of problem or rudeness. I will never be back. Id rather drive across town.

Last 2 times I was there the owner went on a bigoted anti-chinese rant, and when I came needed a specific bolt & nut, and the store was empty except for the son or grandson working the counter, who told me I could look in the back corner and went back to staring at his phone. Indifferent bigoted service. Screw this place. Im never going again and Ill be shopping at the other hardware store, 5 blocks up the street.

Terrible service. Ive never seen worse at a hardware store.

Okay everything

Very friendly and helpful.

I came here once and this store has the most arrogant employees Ive ever seen. Not coming here again thats for sure.

Best place best service

The owner is a bit tooo pushy about things

Worst customer service

Horrible service. Zero help when really needed it. Dont go in if any game is on, youll be lucky to get a hello.