Only compliment I can give is towards the clerks, theyre great. Though when it comes to repairs, not the place to go to if you have any sound issues with your vehicle. They will tell you what the almost issue is, take care of it, and then will just happen to come across a major issue that had nothing to do with the repair and work you took it in for (ex. taking in for an oil change, tire rotation/check-up turning into my car just shutting completely off upon /their/ test drive- when my car has never done so..). Overall, not the place to being your car to if youre trying to hold onto it (moreso if its older). If its a simple issue you can take care of somewhere else, then Id do so, b/c if you havent had any major issues with your car and are always on top of upkeep, theyll for sure happen to find one

Easy and trustworthy. Gabriel was super nice and informative. I had an idea of what was wrong with my car, he confirmed it, told me the price to fix it, gave me some other recommendations that could be done but didnt push anything when I said no thank you. Super nice and easy to work with. Will definitely look for Gabriel in the future for car service needs.

Ive been going there for a year or two. The sale of my new car was by far the best and easiest process to get through -- no complaints here! I showed up around 6p and was out w/a new car by 7:15p...just a matter of signing paperwork.Everybody was professional and nice.

We recently sold our 2018 Honda Accord to Mossy Nissan KM. We were planning to sell private party, but received a great offer from Chris online. The process was so simple from there- we drove the car down, they did a quick inspection, filled out necessary paperwork and we were out the door within 30 minutes. The check came in the mail a few days later. Chris was great to work with, responsive, and followed up to make sure we received the check from the dealer. Definitely the best car selling experience we could have asked for.

Always great experience with Mossy. Their service department is outstanding and their prices are really good. I would highly recommend that you give them a try.

Excellent service. Chris is an unbelievable sales person. Extremely professional and honest

Car salesman Larry bird was very helpful and knowledgeable about the Nissan kicks and very patient with me

3 stars because the people who work at the service department are very nice and helpful, however the call center is terrible and gives you incorrect information. I was contacted by the call center and made an appointment for an oil change. I informed them that I would be waiting, not dropping off and that I couldn’t wait too long. I was assured that I was dropping off at the express station and to make sure I call and let them know if I was running late at all. I arrive at my scheduled time, and was informed that they were so slammed that it would be at least a 2 hour wait for an oil change and that I should have dropped off the car. I asked why I wasn’t informed of that when I made the appointment, and apparently the call center has no real connection with the service department. I left. The service is good, but make sure you are able to leave your car there all day, even if it’s just for an oil change, regardless of what the call center tells you. Mossy Nissan needs to ensure they are giving their clients correct information when making appointments. If I didn’t have an oil change pending on my account, I would not be returning. There are too many other options available without the headache.

Andy was amazing, friendly and extremely helpful. He shared what care my car would need in the future and the approximate cost. This was helpful to plan and budget for it.

Had already picked out the car and had it on hold with a deposit paid. Came back 24 hours later to sign the papers and pick up the car. It took 2 and a half hours just to sign about 9 forms. RidiculousI should add that Manny (sales person) was great. He was nice, helpful, not pushy at all and I had a 5 star experience with him.The additude was totally different from the finance guy. We werent even financing the car but felt extremely sold to and dont like that part at all. Just wanted to give the dealership the money and leave but was stuck there.

I purchased a Nissan Rogue from the Kearny Mesa Nissan dealership. My sales person (Peter Fletcher) is very pleasant to work with. He was very informative during the test drive and very efficient with the paper work. I truly recommend dealing with this dealership for your car buying needs. We were in and out in no time. I truly hope you would allow Peter Fletcher to help you with your purchases. I guarantee it will be a pleasant experience.

Just drove my Nissan Leaf home and could not be happier! Peter Fletcher was the guy who helped me out and he went above and beyond. This is my first time owning an electric car and this guy is the ELECTRIC CAR GURU!He spent as much time as I needed to answer all my questions, show me how everything worked, explain the little nuances of owning an electric car etc. I feel 100% comfortable and excited with my car, and its totally down to him - thanks Peter!

I am very disappointed in the service here at my last visit. Each time I have taken my car in, it is a very long wait(all day) which I understand. They are very busy. But this last time, I made an appointment to have my screen looked at because it was blacking out and freezing. After 7 hours they still had not even looked at it and had to keep my car for another day. I asked them what the point of an appointment time is if they are not even going to look at your car? I was told the appointment is to hold your place in line?? I called the next morning and they still have not looked at my car. I had to miss work and it still is not dealt with. Customer service apologized and said I can wait and see or just come get my car.so I had to just get my car that was never even looked at. Left a message for the manager and still have not heard back. This is a very flawed system that mossy nissan needs to fix. Don’t take appointments if you don’t have the time to see them. It is very frustrating and inconvenient for the customer. After talking to my advisor it seems as though this is a huge frustration for the people working there as well.UPDATE.I have changed my rating due to Kenneth the advisor here. He tried very hard to rectify the situation. He rescheduled my appt and made sure there was a loaner available and was able to get my car fixed in a few days. So kudos to Kenneth.

My wife had set up an appointment to test drive a 2021 Rogue Platinum. The dealership confirmed at least three times that we’d be there. They even gave us a salesperson, Chris, that would help us. When we got there, Chris told us he was busy with another customer and passed us off on another salesperson. OK fine let’s go look at the new Rogue Platinum. Well, we don’t have one on the lot, but we can show you a regular Rogue. We already have a 2016 Rogue that we bought from this dealership 5 years ago. Obviously a lot has changed in quality of service since then. A simple call to let us know the car we wanted to look at wouldn’t be available would have been appropriate. We drove 20 miles through traffic to meet the appointed time. I’m still at a loss for the absolute disrespectful service from a so called reputable dealership trying to sell cars. Needless to say we are done with Mossy Nissan and Nissan in general. We are now in the market for another mid sized SUV. Open for suggestions.

Dustin was phenomenal. It is so rare to find great and genuine care in customer service. As a former supervisor in the banking industry, I have come to expect that with great expertise, comes an even greater ego. Dustin disproved my belief with his unwavering humility and eagerness to help me out of the dangerous situation I found myself in (brake lights not working while I was in the middle of a 130 mile drive) Before arriving at Mossy Kearny Mesa, I spent over 45 min speaking to Mossy Nissan national city, only for them to conclude that they couldn’t even schedule an appointment for me, they did offer to have a service advisor call me back, I am still waiting for that return call. As a last resort I called Nissan North America before coming into your dealership. I thought that I was going to have to stand my ground with your service advisor and was emotionally gearing myself up for battle. To my complete surprise, I didn’t even have to mention my call to Nissan North America to Dustin, he was ready and eager to assist, compassionate and efficient. I was out the door in less than 5 min and on my way to a loaner car that wasn’t going to cost me a dime. Dustin is an exemplary example of not just what a service advisor should be, but how we should all approach helping each other on this planet. Thank you Dustin.

Brian Buckner is an excellent Service Advisor. He noted down every single concern regarding the performance of the car. All issues were addressed during the service visit.

By far the easiest and smoothest servicing appointment I’ve ever had. They had my car ready way before their estimated time, and the gentleman at the front desk (I believe his name was Brian) was absolutely amazing and made my experience even better! Answered and addressed all my questions and concerns and created a very warm welcoming atmosphere.

You guys did a great job... my Nissan frontier has 218,000 miles on it ....Cesar in service was very professional and responsive ... explained to me in detail questions I had concerning repairs and what was needed ...a pleasant experience overall

I made an appointment at 7am to replace one tire, hoping that it will be ready when I get off work at 3pm. I get a call at 2:45 saying that my car still isnt ready. I get to the dealership after work and I have to wait over an hour to get ONE tire replaced, even though I made an appointment as soon as they opened so I wouldnt have to wait, I still had to wait. Very disappointed and a waste of my time.

Excellent customer service. Brian was my service representative and was very helpful and informative. They made an effort to work me for the extra maintenance needed. I really appreciate it! Got everything done in one visit!

My recent experience was good. My service advisor Kenneth Kossmann was very helpful, polite and professional. I will definitely call him again for my next service.

TK was outstanding and very knowledgeable about the work being on my car. I want him to be my service representative for now on. Great job TK.

BEWARE! They DO NOT HONOR the trade in price they quote you online.  They will BAIT AND SWITCH you to a lower price! I was looking to sell my car and went to their website to get a quote, then I went into the store within the stated 7 days validity period. I informed the sales rep that I already obtained a quote on their website for a certain amount. The rep came back to me in a few minutes giving me a quote that was about 15% lower! I showed him the hardcopy copy of their quote I obtained but he said there was nothing they can do and they will not honor it! He then said can we negotiate to somewhere in the middle....  I was pretty furious but I was baited into the store already and not wanting to redo the process again with another dealer, so I finally asked them to at least match Carvanas (lower) estimate, which the rep agreed.  The moral of the story is, Mossy Nissan DOES NOT deal above board and cant be trusted!

I had come in for a diagnosis for my vehicle and was helped by Brian. He was extremely helpful and overall went above and beyond to exceed my expectations. He kept me updated on my vehicle, while also explaining every step of the way thoroughly and effectively.

I feel lied to and am extremely upset. I was charged for a diagnostics test when I only came in for a brake check. When I got the diagnostics test back, it was clear they were making up issues for commission. My statement said the brake fluid was discolored when I had taken it to get topped off at a reputable mechanic just two days before. In addition, the prices for the rest of the immediate issues were incredibly high. After doing a thorough research and consulting other experts, I found that the majority of the cost was upcharges. I do not understand why different Mossy Nissans charge different amounts for the same service and same labor. I was also told to give positive reviews about car detailing I did not receive. Overall, extremely dissatisfied with my experience, will never go back, and will tell my friends/family to not go back to this location. I should have listened to the multiple terrible reviews.

The sales agent gave me an excellent service by explain me every detail about my interest

I purchased a Nissan Rouge from this dealership. I received an exceptional service from Chris (Kurosh) who helped me find a great deal, and gave me detailed information while test driving. I spent a lot of time in different dealerships to find a good car, and here was my final stop. After two months, I am still receiving follow up calls from Chris which shows his honesty and wonderful costumer service.

Andy, my advisor was awesome! He asked if I had any needs or concerns and reviewed them with me after the car inspection in detail. Provided a timely estimate for completion of the service. I absolutely live my Mossy family!

Our experience was excellent with Kenny Kossmann as our service advisor. He kept us well informed.

After many services with no problemsThe last one had issues .Having basic maintenance done,After receiving the company van ,They didnt reset any warning lights, which there were three, didnt fill wiper fluid which was still completely empty, didnt change broken wiper blades. The paperwork had stated all these items were completed .after returning all issues were fixed.Now two weeks later here I am in El Centro and my air conditioner only blows hot air (broken)And the temperature is 113 degrees. Now we have issues with Kearney Mesa Nissans service

TK Pothier handled my maintenance with characteristic aplomb.

I went in looking for a new truck with the intention of trading in my car. I was able to receive an appraisal right away allowing me to begin negotiating the terms on a 2021 Nissan Titan. The process was very easy, very stress-free and the team was straight and to the point without wasting my time.

Cesar was just amazing, blew me away with his customer service skills. He did everything within his power to help and he went above and beyond the call of duty. This was the best experience I’ve ever had with Nissan. He is a special employee and deserves the recognition.

The fluids for the transmission and rear differential were changed as well as the brake fluid in my 2013 NV 2500 HD. I also own a 2001 Nissan Frontier Crew Cab with a manual transmission. The NV 2500 JD is running great! The Frontier is is running well for just over 270,000 miles. I have been buying various parts for both vehicles to keep up the restoration efforts in asthetics and performance for the past month from Mossy Nissan on San Diego. Please give a shout out of Thanks to Jarret and Chris in your Parts ordering department!

Kenny at Mossy Nissan Kearny Mesa was very helpful and informative about walking me through the servicing process, seeing as it was my first time getting my car serviced at a Nissan dealership. I will definitely be returning to this location thanks to him.

I was disappointed with a last minute change done to my contract.During the course of negotiations, I was assured that I would be getting a 0% rate on my contract.After my credit was ran, and the hit to my credit score achieved, I was told that I would be getting a 3.9% rate. After some math on my part, I saw that the amount I would be paying would equal the retail amount listed for the vehicle I selected. This eliminated any agreements made for a lower price I had negotiated for.This makes me less than pleased with my treatment.Other than this key point, the staff are pleasant people.

Exceptional staff that goes above and beyond to find you the best deals specific to you. Theyhave the best customer service for all my needs

Call ahead even if you have an appointment. This location doesn’t seem to have enough resource and they couldn’t take my car for regular service even with a confirmed appointment. Associates advise was to take appointment early in the morning.. with a straight face. Conclusion: waste of time

Brian helped me with service. He is amazing and called me to update me on the status a couple of tomes. He provided an outstanding customer service.

Brian is the sweetest and best advisor Ive ever dealt with!

Eddie was the best sales person and helped me with all my needs in purchasing a vehicle

TK was a great representative for your company.I really appreciate the waiting area, I am able to accomplish work, via wi-fi, in a comfortable situation, which makes my wait for my vehicle not an issue.

The new Lyft program isn’t that helpful if shuttle aren’t offered. I had to pay almost 30 dollars out of pocket just to get to and from the dealership ship. Honda covers 15 miles versus only first 10 dollars. Was not expecting nor prepared to pay out of pocket since my recall was a free service

Our Sales Consultant Michael Sadri was fantastic. Very knowledgeable and professional. Made the whole process very easy and enjoyable

Twenty minutes after my 10:00 am appointment they got to me. Two hours for an oil change - I dont think so. Too bad as I bought two cars from them but will now have to find new service center.

We got a new Nissan rouge for my daughter and whole process was really smooth and enjoyable, Chris Mardan helped us a lot and he was really knowledgeable and made a great deal for us.

I had a wonderful experience with this dealership. My service specialist was kind, respectful and very helpful. KP was amazing with communicating with me through out the process. I felt with the warranty everything went very smooth. Thank you.

Very good at the beginning, then power outage and employees answering the phone needs more training, but I forgot everything after been help by Brian 😊he made a huge positive experience and just for him I’m not complaining, thanks Brian 🙏

Hung took care of both my car and my daughters. Time was not an issue as we had a rental car. I also trust Hung and Kearny Mesa Nissan to install 4 tires in the next week.

KP was my service advisor during my last visit. He was great. I never had to wonder what was going on with the status of my truck. He was in contact with me the whole way through either via text or a phone call. Definitely superior service! And a huge shout out to the tech who worked on my truck, I dont know their name, but found a tear in the boot on the passenger side tie rod. With KPs help he was in contact with the Extend Service Contract company and the replacement of the boot and necessary alignment were covered. And kudos to the woman who I worked with for my loaner vehicle. Shes super friendly, easy to work with and has a great sense of humor. Awesome team all around!!

We recently took our car to Mossy Nissan at Kearny Mesa because the transmission needed to be replaced. Our service representative quoted us close to $5,000 to fix the transmission. When we easily found another repair shop that would fix it for $3,500 and I called our service representative to release the car, he was very upset with me saying he could have fixed the car for $3,500 if I had just talked to him. Once my car was repaired, Nissan had to reprogram the new transmission (because they are the only people who are able to do that), and the service representative we originally worked with said it would cost double the amount for them to reprogram it that Mossy Nissan in National City said it would cost, just to spite us for using a different repair shop.I never write reviews, but this was a horrible experience. It was the classic scummy salesman stuff you always hear about when dealing with cars. I will not be returning to this Nissan again.

Dustin was fantastic, the patience he displayed and the care he took of the car is supreme

Hung Phu was my service advisor. He was amazing. Always helpful to me. I will be returning to him for all my future car services! - Brianna

Service is always fast and easy here. I feel the sales reps are very honest and I feel comfortable with the work they do on my car. I feel like they wont sell you things you dont need, unlike like many other service departments. I will definitely keep bringing my car back here for service.

Kevin was great, thank you so much! Took a much shorter amount of time than I thought to do my 7,500-mile service on my NIssan Leaf. Thank you Kevin!

The work was done before the time expected. Great service and the customer attention was superb!

I scheduled my appointment as early as possible, 8 am. There was no one in line when I arrived early. I was quickly checked in with the only required maintenance being a bi-annual oil change. Over 90 minutes later I was told my car was ready. I paid Over 60$ for an oil change that would take me half the time to do it myself, and my car was not even cleaned, inside or out for my trouble. This service is completely ridiculous.

I recently bought a certified preowned vehichle . Got a good deal but was bummed they lied about detailing the car. The car has stains all over the roof and seats

I purchased a Nissan Van and their service was perfect, Chris Mardan helped me to get a great deal and hes so knowledgeable.

I completely trust and am always take care of by TK in the service department. He is actually one of the reasons I chose another Nissan when deciding to trade my previous car in and lease a new one this past May.

KP, the man in service who helped me was extremely helpful and kind!

My experience at your dealership was the best! I am new to the state and a first time customer. The services provided by my service rep and in the loaner department were so professional and kind. I will definitely return!

The check in agent, Brian, was super nice and helpful. Just made me feel at ease. He was awesome. My service rep, Andy, was very knowledgeable and efficient, which I really appreciate. Keep up the great work!

We were driving from Tucson when something came loose on the car. We took it to Mossy Nissan and we got it fixed in less than 15 minutes. FANTASTIC!

I went here to buyout my lease contract and was told to come on in and it would be no issue. As I was paying cash, it should be an easy transaction. I filled out all the paperwork and at the end the Manager comes and tells me they need to run my credit to allow me to buy the car. I explained there is no reason to run my credit for me to pay cash to purchase a lease I have through NMAC. The manager remarked it was their policy and it wasnt making him any money helping me buy out my lease so if I didnt like it I could leave. So I left only to find out after I left he ran my credit TWICE after leaving despite me never signing, nor giving any permission to run my credit. I addressed the problem with the GM who acknowledged the employees wrong doing, but offered little to no compensation/resolution to the matter. Because NMAC instituted a policy May 1st, 2021 that does not allow you to sell your lease to a 3rd party, the only way you will be able to sell a leased vehicle with equity in it is to buy it out, and then sell it. Needless to say, this has been the most unpleasant experience I have ever dealt with at a car dealership. After going through all of this, they are the only place I can actually buyout my lease from so I had no choice. On the back end they insisted on burying me with ridiculous various fees ranging from 30 to 300 dollars tacking on nearly $700 to my buyout agreement price. All-in-All, I would and will never do business with any Mossy dealership ever again. Also, to the guy that ran my credit after I explicitly told you not to, you are an unethical human being and treating people as you did will get you nowhere in life.

My 2000 Frontier needed extensive work. It took a week, but I had a loaner so that was not an issue. Kenny always kept me up to date with progress made; I never felt ignored or unimportant. He never chastised me for neglecting my trucks needs. I never felt that he had oversold the repairs; I hope to get at least 5 more years out of this truck, and I really expect that is possible now.

Debra was awesome she made me feel so comfortable and answered all my questions.

Love my service advisor, Andy! He is the best!

Brian Buckner was very helpful and kept me informed of the progress of my vehicle. He is a definite asset to Mossy.

Cesar was great to work with!! Communicated the issues with my car very clearly without the typical upsell that I’ve received with other dealership service centers. Was able to get all work done relatively fast and my car is now driving like new!!!

Customer service at work, very fine gentleman !!! Professional and very helpful. I am very grateful...

Brought into mossy nissan Kearny Mesa for normal maintenance stuff, brake line cleaning, fuel system cleaning, new battery, oil change. Brian helped me out and he was great. Real nice dude, landing jokes, talking about the new shirt I had just picked up and wore that day. (Teepublic.com) if you are reading this brian. He was personable, helpful, he upsold me on a oil change package. Give this dude a raise, He deserves it. Great customer service and making you (mossy nissan) more money with upsells. Give that man a raise now.

My Service Advisor was great, the guy who worked on my vehicle was great and so was the lady in the rental department. Overall this was a really great experience for sure.

The check in guy was good. Fast and pleasant.

Went in for a simple oil change, staff was very friendly and accessible. Took care of everything fast and accurately. A true pleasure!

Found out I was not on synthetic oil and got that corrected. TK is an awesome concierge and I appreciated his service. I only put down I wouldn’t buy a car from this dealer because I don’t plan on immediately replacing my Versa Note. I love this car and this Nissan dealership. Great trusted and professional service.

After a bit of a rocky start, the experience was great. I especially appreciated the rental service person. She was very professional, efficient, and with a great sense of humor. She even tolerated my silly stories, which can take a lot of patience. Thanks.

Friendly from the start. Did not try to oversell or up sell. Peter was excellent. When we told him we were tired and did not have the energy to spend hours waiting for and signing papers he worked with Finance and Sam came to our home with everything to sign.

Good reliable service and Service Advisor Dustin Hall was very professional and a good representative of Mossy Nissan.

TJ is always helpful and explains all work recommended/completed.

Brian was amazing He made us feel like family

They provided me with loaner to drive. Had my car 2 days.

My service advisor, Bryan, if I remember correctly, was extremely friendly and efficient. Will ask for his services again in the future.

I came 2019 i like there customer service so i came back purchase 2021 Rogue happy after done the transaction. i came back next day i was ignored nice service and ask the test drive for $50 gift card. i have to keep asking and still didnt get it. Oh well...

Friendly staff. The wait time was not that long. Nice little bench area. Was pretty much in and out. Definitely will return to this location for future repairs and services.Location: Kearny Mesa

Came in looking for a specific car and I drove it and ended up not liking it. They told me I could drive whatever car I wanted and they helped me get out of a really bad lease I had gotten myself into. I hope I can get cars from them for a very long time!Jason is so awesome and helpful. They give it to you straight up and don’t lie. Military discount as well.Love my new Sentra!!

Hung was a great help. He was very helpful, informative and professional.

Mossy takes care of their customers and Nissan is a great auto maker.

I took my vehicle in for a recall. The work was performed and a loaner was provided with some negotiation on my part. I also had a rust issue documented to start the warranty repair process. Months later and im still getting the run around and a warranty claim was never filed with Nissan. Just another stealership

Good service honest salesmenLove my Nissans

Great customer service parts guy was very helpful 👍...A+

Kenneth helped me with my repair needs and he was awesome! He was very clear in explaining the repair timeframe and respected my requests for the specific repair job. Plus he is super kind.

It was very pleasant and such a wonderful customer service.

Service is always great and fast!

My rep Andy was honest and professional during my unexpected visit. I had to explain to him my frustration with my failed smog and he ensured that the service received was able to pass it on my retake with their honest diagnostic service and assessment. A+ service!

T.K. Was very knowledgeable and friendly when assisting us with our visit.

My advisor Hung is the best! So knowledgeable and professional!

I came to them because there is noise from my altima 2012. They checked my car and charged me $150. They told me that there was something wrong in the wheel bearing. I brought my car for repair in another shop and found that the wheel bearing is good. Instead, there is something wrong in the strut, which touched the tire and caused the noise. Now I took my car back with the new struts. Everything is fine. I asked them for some refunding and they refused. It is totally cheating. I think that they did not check my car at all. If there is some problem, tried to avoid them.

Long process but was well worth it once i got outta there with a brand new car!

The sales representative did everything they could to get me into my new car and my family appreciates everything they have done!