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Vip Autos
9485 Black Mountain Rd, San Diego, CA 92126, United States
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Vip Autos
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AP
Review №1

Just make sure EVERYTHING works when you buy a car from here. I would bring a scanner and scan all systems first. if you have car that has air suspension and its leaning to one side or anything seems off about it, its not because of there driveway that leans they need to fix it. I got duked here. My heater has never worked and paint is chipping off left and right all over the car after being covered and handwashed since Ive had it. This is a year of ownership. Thanks but no thanks VIP

Ad
Review №2

They have such great customer service and helped me get such an amazing car and even once I bought the car they helped me with anything I needed afterwards

Wi
Review №3

Great experience and a great vehicle. I wanted to fly from Rhode Island to California to buy my vehicle and Sergio was more then willing to help. He overnighted me the documents, I sent them back, bought the plane ticket, picked up the car, and that was that. Vehicle was as described. They said they checked all the fluids for me, as I was about to go on a 3,000 mile trip back home. I verified this myself and sure enough everything was topped off. Highly recommended.I am just waiting for my title to come in from the CA DMV. It remains to be seen if there will be any issue there. I will update this review in due time.

An
Review №4

Ive been meaning to write this review ever since I purchased my car from VIP Autos back in early December. I had a very positive experience here. I live all the way in middle Tennessee. I didnt even see my car in person. I bought a 2006 S500 and it was exactly as it was described. Paul and Sergio were extremely helpful through the whole process. They sent me my paperwork through FedEx. They included a return label so I can send back. Transfer of funds was seamless. Paul even recommended a very good carrier to transport the car all the way to Tennessee. They forgot my spare key which was also shipped back to me without a hassle. Thank you for this extremely clean Benz. Im very happy.

St
Review №5

I purchased a 2017 Camaro 2LT from VIP Autos and they made the entire experience very comfortable and easy! I was a first time buyer meaning many loans were not available for me, but the representative I worked with me and reached out to some of their connections and were able to get me the exact loan I needed. Im extremely happy with this purchase a couple months later, and I can thank VIP Autos for facilitating my experience!

Mi
Review №6

I recently purchased a 2008 Mercedes GL 450 from VIP Autos. I can’t speak more highly of this terrific business and the people running it. From start to finish, the experience was seamless and pleasant and everyone I interacted with was incredibly friendly, knowledgeable, and helpful. Zero pressure from start to finish. I helped purchase the vehicle for someone who lives out of state and, though it complicated the process for them, the staff coordinated all details of the purchase efficiently and with pleasure. The vehicle is great and it’s obvious that they only keep high-quality stuff on their lot. Most tellingly, however, my experience even after purchasing the vehicle has been excellent. For example, there were a few very minor issues that I noticed with the vehicle after purchase. I mentioned these to the staff and they immediately wanted to help correct each of the issues. They ordered the parts immediately and I drop the vehicle off when the parts arrived, they gave me a loaner car, and all issues were taken care of within 12 hours after dropping my car off. When I went to pick up my vehicle I offered to pay for the parts and their work but they refused payment, saying that they were happy to take care of the issues and appreciated my business. They really run their operation the right way. I would recommend them very highly to anyone.

Tr
Review №7

Best used car buying experience Ive ever had (and we went to 6 other dealerships before finding VIP Autos)!! Relaxed atmosphere and absolutely no pressure to buy. Honored an online discount and were willing to negotiate. Once we came to an agreement on price, the purchasing and paperwork process was easy, straightforward, and stress-free - transparent with no hidden fees! They will even take care of the DMV for you - talk about VIP treatment! We were in and out of there in an hour, test drive and all. I cannot say enough good things about the level of customer service we received from Ray (he tracked down a second key for me and sent us home with a brand new battery)!! Its always a gamble buying used, but Ive had my SUV for 3 months with zero issues to date. SO happy with my purchase and would definitely do business with them again!

Te
Review №8

After a multi-county search for a luxury SUV, I elected to buy my vehicle from Ray and the VIP Autos team. Not only did they have an impressive inventory, they delivered a tier-one customer experience. Professional, knowledgeable, high-integrity and customer oriented, Ray went above and beyond to ensure all my questions were answered and any reservations I had about buying the vehicle addressed. He even worked with me to ensure the one checklist item missing from my car shopping essentials -- blue tooth -- was added to the vehicle for me! If youre in the market for an immaculate vehicle and a smart, savvy, trustworthy dealer, please see Ray and his VIP Autos team. Theyre the best!

Ki
Review №9

Everything I was promised came to fruition. Exceptional service and support during the buying process AND AFTER. The car itself is fantastic. Thank you Sergio, Paul, Ray. Great experience. True to the name a VIP experience.

Gr
Review №10

We’ve had 3 months with our beautiful 2017 Mercedes SL550. My wife & I are so happy with this vehicle. The purchase process couldn’t have been easier or more pleasant. We’re still confident that we got a very fair deal from VIP Auto. There have been no surprises.

Za
Review №11

I had an awesome experience at VIP Autos recently. I took my girlfriend there to buy a car and their service was excellent. We were able to speak directly with the owner of the dealership. The staff listened and understood exactly what we were looking for and worked comfortably within our budget with no pressure to buy. Everyone was very knowledgable and I feel confident with our purchase. I never write these reviews but was compelled to after visiting VIP Autos

Mr
Review №12

Well; customer service is lack luster- they are selling a towing vehicle and refuse to answer specifics on the axle ratio. Word for word reply Your own due diligence is priceless in referring to acquiring information on their stock.In addition,.they added that I obviously dont trust them because I had my own mechanic inspect this overpriced vehicle that has been sitting on their lot for 140+ days.Incredible.

Be
Review №13

Drove 1.5 hours to sign purchase contract, when I read the contract, the negotiated miles where off by over 1,600 miles from the purchase agreement and was told that miles didn’t matter when negotiating a price. Ray was rude! Please read your purchase contacts carefully before buying from these people who claim they worked at a Lexus dealership for years!

Jo
Review №14

Ray & Eric are total professionals and have a passion for cars. The process was simply, fast and accurate. Ray, setup inspection with his mechanic who was honest, polite, and funny. Eric took car of any questions I had via email, phone with quickly. I will definitely recommend and purchase again in the future.

Ti
Review №15

Extremely professional. No high pressure sales team. Super nice office area with a set up for kiddos to entertain themselves while the adults sign paperwork. Having purchased way too many vehicles in my life, this is one of the best dealerships Ive worked with. Crazy little gem of a dealership.

Er
Review №16

Friendly team that was knowledgeable and easy to deal with. No BS games like some other dealers. The car that I was interested in was ready to test drive as discussed. They even asked my partner if they wanted to test drive and if I was putting them on the title. You dont see that kind of awareness every day. :)

Ma
Review №17

Excellent service and professionalism. They are knowledgeable, helpful and best of all trustworthy and caring. That’s a hard quality to find in the auto world. Thank you!

Jo
Review №18

What sets VIP Autos apart from other dealerships? Besides the quick and fast process of buying a car (thank you Eric), the staff at VIP Autos are very helpful. After buying my car, I had to bring it in to be serviced. Not only did they fix my car, they saved me a lot of money as well. It was a lot better than going to a local shop or a dealership. Since theyre loyal to me after buying a car from them, Im going to be loyal to them. They may be a little out of the way, but their friendly service is well worth it. A big thank you to the entire staff at VIP AUTOS!

Ca
Review №19

Bought my dream Porsche from VIP Autos last summer, and the car has been everything they said it would be. Nice, honest people to deal with, and great quality cars (at least mine is!). I highly recommend VIP Autos if youre interested in anything in their inventory.

Ca
Review №20

Sales staff all friendly, helpful, no pressure, knowledgeable & very professional. Purchased a BMW 335D and we are very happy with it. Had a slight problem I was concerned with and they immediately had me bring it in and fixed to my satisfaction @ no charge and no questions asked. I truly have not been treated this well anywhere else. The entire staff up front and in the shop all deserve a pat on the back. I DEFINITELY highly recommend stopping in their lot if you are looking for a good used vehicle.

Br
Review №21

VIP Auto Sales is a wonderful Business. I was treated with total respect and professionalism. They attended to my every need.I would recommend them to everyone. Thank you for taking such care to make sure my Vette was in perfect condition and ready to roll.You guys went out of your way to serve me.

Al
Review №22

VIP AUTOS IS THE BESTEST IN SAN DIEGO. I HAVE NEVER BEEN SO SURPRISED AT HOW THEY TREAT YOU. YOU ARE TREATED LIKE PART OF THEIR FAMILY AND THE CARS THEY HAVE ARE CLEAN AND THEY ARE SO HONEST REGARDING EVERYTHING!!! THEY EVEN HAVE COFFEE AND DONUTS EVERY DAY. IF YOU WANT A CAR YOY HAVE TO GO TO THEM!! 🥰🥰🥰🤹

Ki
Review №23

VIP autos was the best car buying experience I have had. Josh was knowledgeable and we never felt pressured to buying and we felt at ease the whole time we were there. Reza moved through the application process quickly and gave us a good price, we enjoyed the support turn around time and felt valued as a customer. Chris managed to get us an exceptional rate for our loan too. Overall, great team and service. Would definitely recommend VIP.

El
Review №24

This is by far the best car buying experience I have ever had!!! You need your check this place out the low mileage on the cars and the prices are un-beatable! They made me feel cared for and like a very important customer. They answered my questions, they helped me figure out what car would work best for me. I never felt like they were trying to trick me or take advantage. Once you Che k out the online inventory you will be hooked and know you want to check this place out!

Ni
Review №25

Great customer service, Ray is very nice and helpful, I definitely recommend this place.

Am
Review №26

I had a horrible experience at VIP Autos. I went in to test drive a vehicle and the next day they gave me a written offer for the car I was ready to purchase, so I sold my car, got financing for the newer one and headed straight to the dealership. On our way there they called and said they would not honor the written offer as if it was a “typo”. They were extremely rude, talked over me, wouldn’t meet in the middle and had horrible customer service. The written offer was still above asking price but I was willing to make the purchase until they went back on their offer, were rude and wouldn’t even meet halfway.

Ch
Review №27

Great dealership. I live 500 or so miles away, and we did the entire purchase over the internet/phone. I was a bit skeptical at first, as I have never bought a used car without driving it, or seeing it in person. Chris was very helpful and walked the car with me and rated everything on a scale of 1-10. Everything came up 9-9.5, and he was right on! I even got cold feet the next day and called to back out, but he assured me I was getting a great car at a great deal. He told me that 5 people had called since I had put the down payment on it (to hold the vehicle), sounded like a typical sales pitch, but I knew he was right. This particular vehicle is hard to find, especially with low miles. I went ahead, with it. They got the vehicle ready for delivery, finished my paperwork quickly, and had it ready to be picked up. When I received the vehicle, it was everything Chris had said it was. They were very easy to deal with, no pressure, and very responsive to my communications. They know what they have and what they are selling, so there is no need for a hard sell. Highly recommended!

Mr
Review №28

Excellent Customer Service. This property has it great group of experts leading on the sales floor. They go by customers needs & price; showing us exactly what we wanted. We commend you Chris for your excellent customer service .

Mi
Review №29

Patient and Accommodating. I went there to look at a couple of cars and found the perfect one and got a great deal. From what it looks like to me is that they are very picky to which cars they allow in their lot. Definitely worth a look if youre looking for a used car.

We
Review №30

From start to finish this dealer was professional and very helpful. They helped me throughout the buying process and I finished up with a great car that was as good as they advertised. A very pleasant buying experience.

A
Review №31

VIP is awesome! They had very good customer service. We came in on a lunch break to look at a truck & Benjamin was very informative. We no purchased that truck. Thank you VIP!!

Sa
Review №32

These guys are absolutely fantastic--would recommend all day long to anyone. I bought a Mercedes ML350 from them, I took it to Mercedes dealership for a full inspection (understanding it was used) to be checked up. It came back with a few minor problems, but other than that they said the car was beautiful and in good shape. I took it back to VIP and they honored the warranty 100% and got it fixed up in top shape within a few day. They were very professional, persistent in giving me updates on the car, and initially sold me the car at a very fair price. These guys are awesome. Highly recommended.

Lo
Review №33

I am so pleased to have worked with Reza. I was looking for while to exchange my car. I always dreamed with a convertible sport car but it seemed out of my league. Reza, not only found me the PERFECT car with the best price I could find ( and I have been looking in many places for long time ) . Not just that, he also helped me with the process of selling my old one. Honestly, if was not him I would probably have done something wrong with filling papers etc. Not just him, everyone at VIP auto are very professional, easy and nice to work with! If I could I would give more than 5 stars!

Os
Review №34

I bought a car for my wife a WV CC over the weekend. The sales team (Reza) was extremely knowledgeable and helpful and provided us excellent communication. The transaction and loan was handled by Paul and Chris without pointless haggling, they came up in with the right and fair price and we were able to shake hands on the deal in minutes.They were friendly; genuinely care about customer service and making my experience as effortless as possible.I am looking forward to do business with them again.

Mo
Review №35

I went to VIP to help a friend drop off a 2005 BMW X5 (from VIP) for some minor repairs and we wound up buying 2 vehicles (2005 SL500 and a2007 Volvo C7 convertible. Eric, Paul and the entire staff were very knowledgable on every vehicle on their lot, low pressure, and extremely helpful in coordinating the shipment of one of the vehicles, leading to our decision to purchase. VIP has an amazing selection of cars in great condition and reasonable prices. If you are shopping for a used high end vehicle look no further!

A
Review №36

6 Stars! Most amazing dealership I have EVER experienced in my car buying life! Richard and his team are honest and super helpful. They went above and beyond

El
Review №37

They lie!! I went to make a deal and purchase one of their cars, with a trade in I had. My trade in (black Mercedes) was found out to have frame damage. I was told they could only give me 2k for it and they would have to whole sale because they do not sell damaged cars there. I made the deal at a big loss. BEHOLD a month later my (bad) trade in is on there lot for asking price of upwards of 9k. I have had a few issues with the car I purchased also and for the major issue, I was told it was not a real issue and given a bit of attitude in return for asking them for help. SO they called after this review and were concerned and said anything they could do to help, I asked how I got haggled over my trade in and they made big excuse of why They were going to sell it for WAY over what I was told it was worth. When I told them the car I bought from you is broken down, they said drive it over and we will look at it. I told them how can I drive over if my car is not running. He said will talk to manager and get back to you. NEVER got a call back.

A
Review №38

I could not have asked for a more reliable and professional customer service. I am so happy with the staff and car i bought. I feel extremely blessed.

Gl
Review №39

VIP Autos has made me feel like a VIP for the second time. I purchased an SUV from them a few days ago and couldn’t be happier, this was my second purchase from them. Their staff allowed me to check the car inventory over a period of a couple months with no pressure, I was both impressed with the quality/condition of their used cars as well as their prices. They get my highest recommendation.

D
Review №40

A big thanks to Eric and everyone at Vip autos. I purchased a bmw wagon a month ago. I live in Minnesota and purchased the car site on seen. Vip did a great job with the pics and the descriptions. It was great to work with Eric on every aspect of the purchase from the first phone call to inspection and transport. This was the best car buying experience I’ve have ever had. I cant thank Vip enough for making me feel comfortable and secure. A dealer you can trust.

PA
Review №41

Decent selection of both foreign and domestic cars.

He
Review №42

Great selection of super clean cars and no typical sales pressure! In and out in record time and really happy with my new car!

Da
Review №43

Flew down from Washington State to get the our car. Exactly as pictured, exactly as described. Highly recommend the crew at VIP. Totally satisfied.

St
Review №44

Amazing service and intuitive sellers that work hard to get you good financing. Walked out with knowledge, a great warranty and more importantly the exact car that fit my wants and needs. I look forward to my next purchase Ask for chris!

Se
Review №45

Nice peopleWill buy again

al
Review №46

My car buying experience at VIP Autos involved Eric and Mike. I could not be more grateful for the car buying experience this lot is able to provide. All of their staff, especially Eric, is very knowledgeable of the vehicles they have onsite and provide a no pressure whatsoever car buying experience. I had originally came to look at a few Mercedes GLK350s and once Eric could see I was uncertain with the vehicles due to the fact once seeing in person they where smaller than I had originally thought they would be, he led me to another car based off my needs on the lot which was cheaper than the cars I originally came to look at. This alone is very rare as majority of other dealerships I have gone to always try to pressure the car buyer into spending more than they have available. Every single car on the lot has the CarFax available ready to go in the passenger door as well as accessible on their website prior to you even stepping foot on their lot. I ended up leaving with an absolutely stunning 09 Mercedes ML350.Financing with Mike would of taken all but 10 min if I had pre-warned my bank prior to attempting to spend a large amount of money. Mike was very professional and did not pressure me whatsoever while I was in his office. He catered to my every question with no hesitation.10/10: Professional Staff10/10: Quality of Vehicles on the lot10/10: Staff Knowledge10/10: Provided Service

lu
Review №47

I am very happy with the service of the staff both sellers and those who got me the credit, they are all very nice, I bought a BMW 335 from the telephone attention to the staff were very professional, I took it to a workshop for their inspection and they told me That the car was in excellent condition and that I liked it more, since it gave me more confidence buying the car have great variety of car and I made a discount 😁😁

DJ
Review №48

Honesty and Integrity are the best description. My purchase of a BMW several months ago was hassle free and while I had a few mechanical problems after I bought it, they made it right. Reza is an honorable man of his of his word.

Lo
Review №49

The place is fantastic.all the employees are great.easy to work with and no hassle.very clean choice of cars🏁🏁.

Jo
Review №50

I purchased a SL55 AMG Mercedes from VIP Auto. I found a very professional company that cares about their customers. I had a few problems with the car and Ray and Paul had me bring it in and was fixed immediately. They stand behind their cars, to ensure you are very satisfied.If you are going to buy a used car, you definitely need to give VIP Auto a look.Quality cars with a Quality team.

To
Review №51

I didnt end up buying a car here but Eric looked up a recall for me and did a little research. Appreciate it

Ja
Review №52

The guys at VIP Autos San Diego are the absolute best in the business! Not only do they have the best selection of mint condition, low mileage, mostly luxury or very popular autos. They make sure they also are the lowest mileage vehicles they can find. And then they do a complete inspection and touch up any little paint dings that might be there as well as only purchasing vehicles to sale that have totally clean Car Faxes.I love the 2006 MINI I purchased! It only had 56,000 miles on it and is a total dream! Chris also spent over 4 hours getting me financed as I had a car accident and had to go on disability which pretty much ruined my credit, but Chris didnt give up and finally got it done for me.This is the absolute best experience buying a car I have ever had and will always go back to VIP when I need a new car.

Ab
Review №53

Dont be surprised if you make a deal, and an appointment with these guys to purchase a car at 1pm, and they sell the car two hours earlier. Let alone without even calling you to see if you still wanted to purchase the car. In other words running your credit for no reason and waiting about two hours to get approved. Thanks for wasting my time 👎🏽

Vi
Review №54

Nice selection not that honest

ch
Review №55

Very unprofessional salesmen, I called for pricing, they said to call be but never did. I called again a few times and got the same message, well call back, but never call. Im buying a car not asking for a free car, these people are un-professional and the car they listed is way more than the appraised value from carfax and kbb. I asked them why, they said they got from auction and wanted to make money?

ce
Review №56

After looking for a BMW vehicle and having lots of choices and places to choose from i found VIP AUTO IN Miramar . i just recently purchased a 2006 BMW let me tell you the experience was very easy and good. also after driving out that same day i did notice couple dents and scrapes on drivers side. right away i called eric my sales person he informed ray one of there office managers. let me tell you right away they took care of it. when having all these choices where to purchase a used car what makes the difference is the service and commiment to your customer. I will definitley recommend friends and family to eric and ray at vip autos. gentleman you been wonderfull thanks again for your help and five star service!!!

Te
Review №57

Shady dealership, high Interest Loan, I went from 12% to 16%. No bank pay off/ loan info when car was purchased. Sold Me An Extended Warranty Auto Contract for 1,750.$, I never asked for. Said I was Approved. Then needed more Down Payment when I got to the dealership.

Jo
Review №58

Just bought a car from VIP Motors

Jo
Review №59

Nice selection if luxury vehicles

Ro
Review №60

Great cars and great service

Ve
Review №61

Used car for better price

Pe
Review №62

I got my Audi from this place. Rear window convertible break a month later a lot of damages interior. Window broken. I end up have have to sell this car

Ma
Review №63

Very good guys

ro
Review №64

I purchased a 2009 Volvo S80 in April. Issues discovered on the test drive (horn, radio, headlamp) were repaired immediately. Although I was frustrated that Ray refused to negotiate (not one dollar less!), I now know why. The asking price was already a very good one. After 5,000 miles the vehicle is running superbly and I get happier every day with the purchase.

Information
43 Photos
64 Comments
4.4 Rating
  • Address:9485 Black Mountain Rd, San Diego, CA 92126, United States
  • Site:http://www.vipautosd.com/
  • Phone:+1 858-549-8880
Categories
  • Car dealer
Working hours
  • Monday:9AM–4AM
  • Tuesday:Closed
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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