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Peters Creek Automotive
1474 Peters Creek Rd, Roanoke, VA 24017, United States
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Peters Creek Automotive
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Ro
Review №1

These guys went above and beyond when we needed help on a Saturday during a holiday weekend! My wife and i were made to feel welcome and at home with the level of service, and also with a personal touch of professional courtesy like no other. If you want your vehicle taken care of like a home town doctor caring for your loved one, go no further. Sam makes sure all your needs are met and never tries to sell you service you dont need during your visit. We came from out of town as visitors, and we left as 100% satisfied friends. Dont go anywhere else for your automotive needs, especially to other repair shops on this street. Sam makes you feel like family, with trust and class!

To
Review №2

This was the best experience I’ve had at an auto repair shop. I’m from out of town and had my check engine light come on during my trip. Sam made me an appointment for the next morning after I called and checked out that issue and another with my left wheel. He let me know it was safe to drive on, and gave me recommendations on what to tune up / fix with my mechanic when I was back home. Very honest, genuine and caring people here. Thank you Sam, Roger and Hakeem!

Ke
Review №3

Super down to earth guys, very knowledgeable. They helped me out big time with narrowing down the cause of my check engine light and did way more for me then I ever expected. Definitely recommend this shop if your looking for honest work.

Je
Review №4

I brought my car in for the first time when my car broke down while on my way to work. They were very knowledgeable and welcoming. If you ever need an honest repair shop, I would highly recommend them. Thanks again to their amazing team who helped me get to work quickly that day!

Ph
Review №5

If I could give 6 stars, I would. serviced my transmission and replaced my tumbler flap. Such generously fair, efficient, professional, yet very friendly service! Thank you!!!!

Ra
Review №6

Sam is my go to guy for my car. Don’t bother shopping around, you won’t find better service and price is consistent and fair. I recommend him to my friends.

Ja
Review №7

The staff have always been super helpful and friendly! Very trustworthy and always upfront about pricing. They always call about what work needs to be done and ask for approval so no surprise costs at pick up. Highly recommended!!

Ti
Review №8

Very family oriented and honest group of guys. EXTREMELY COMPETITIVE PRICING. Will be doing more business in the future

Ja
Review №9

Great guys in the shop. Helped me diagnose my tire issue in less than 5 minutes. Very much appreciate the quick help!

Kr
Review №10

Awesome place! I brought a van here I was looking to buy and a gentleman looked it over and gave me great advice. Very honest, Thank you!!

Ar
Review №11

Very nice people, good service, came in a rush and they got everything arranged in time for me to get to work in time.

Pu
Review №12

Great little shop! Friendly, knowledgeable folks who fixed my car right away and only did the work that was necessary.

Ju
Review №13

Great service, super lovely and patient staff! Would 100% recommend if youre from out of town!

No
Review №14

Super friendly people, definitely my go to place if something goes wrong with my car

Na
Review №15

Ive been going to this shop for about 3 years and theyre always honest, reasonably priced and willing to take time to explain any issues. I cannot recommend this shop enough!

Ca
Review №16

I’ve used Peters Creek Automotive twice now. In my experience Sam and Eric have been punctual, courteous, friendly, knowledgeable, and honest about each issue I’ve brought to them, finishing both of them before the time frame they gave me. I will absolutely continue bringing any car troubles I have to them for their exceptional service.

Ka
Review №17

This place is a JOKE...not professional at all...quoted one price and ended up paying $250 extra then truck didnt make it a block down the road...trust me go to a certified mechanic

Ti
Review №18

First time customer. Excellent customer service and quality of work! Will be returning most definitely.

Wh
Review №19

I went there to get my ac replaced on my car. From the first phone call, he was very kind and helpful. They realized my water pump was leaking and about to burst. If he didnt call me to let me know that, it would have ruined my whole trip. I was sent a link with pictures of everything they were doing. Its comforting to find mechanics who really care about their customers! Cant say enough about how great my experience has been. And I have found a reliable place to take my vehicle! Very fair prices too, Im thankful to have found this place!

go
Review №20

Very professional, welcoming with fair prices and easy to deal with. I would recommend them to the public for service repair.

Me
Review №21

The staff provided exceptional service. They went above and beyond locating parts specific to my vehicle. They were very knowledgeable. I would recommend them to anyone.

La
Review №22

Went here to get a steering wheel column and headlights repaired. After months, and almost $1,000 was finally told car was ready and everything working properly. Took vehicle to get inspected minutes after leaving Peters Creek automotive. Every single thing that they claimed to fix, failed inspection. When I contacted Sam at Peters creek automotive explaining the issue and requesting a 50% refund, he started yelling to take him to court. Do NOT take your vehicle here, shady and scammers.

Mi
Review №23

They Gave me a price of $350.00 to replace a thermostat in a 2003 cadillac cts. It was overheating. That wasnt a bad price because the t-stat is buried underneath the intake manifold and the injectors. So not bad price. Havent had the pleasure of seeing the end results yet. Stay toned for the end results.

Ha
Review №24

Great guys,go out of there way to get the job done! Great work , very fair thx again!

Ka
Review №25

Before I decide where to fix AC, I looked up google, facebook, and yelp reviews on where to fix it. There are some good ones out there but this one is the best. Sam and Eric, they are very helpful, friendly, know what they are doing, and yet, professional. I have been ripped off by some other automotive; but, not this one. This is worth coming for. I would come to the place where I know my car is in good hand even if I have to drive an hour or two.

Ha
Review №26

My car overheated on I-81 300 miles from my destination; had AAA tow it to Sam & Eric who worked until 8 PM including multiple trips to get the necessary radiator, ignition coil & other parts just to get me back on the road. Great service & dedication; excellent price; outstanding value!

Mi
Review №27

Sam did a great job keeping me updated on the status of my car. He gave me a call after diagnosing the issue to let me know the costs and ask whether he would like me to proceed which was very much appreciated. Since having my fix, the car has run great. Highly recommend these guys!

De
Review №28

These guys know what theyre doing. Competitive rates and good service. Happy customer

GJ
Review №29

Sam took time during his busy Saturday with only a little bit of time left before closingto speak to me for roughly 45 minutes to diagnose an actuator issue with me over the phone. He was spot on and absolutely correct, he even made a phone call to a local parts store to order the replacement part for me to pickup, at a discounted price! Never met the guy, and this was my first interaction; total professional.

Fe
Review №30

Crooks!!!!! Stay far away!!! Only accepts cash payments, but you can use a debit card if you make the payment to his “Pastor friend”, that’s weird! Car was taken back for repair a second time after it wasn’t fixed the first time I paid for services and it was still not fixed. Finally gave up and took it somewhere else and took the $ loss.To respond to your comment you get your facts straight and tell the whole story. No one lives in GA, the car is titled and tagged in VA with a Roanoke address. Furthermore, if someone uses a debit card, the transaction would not go be approved it the funds are not available (regardless of what city, state or country the person is in). Oh, unless you only take cash for tax purposes......🤔 And if I didn’t bring the vehicle back to be fixed why was I charged twice??? And let’s use common sense, after paying $400+ then $300+ of course I wouldn’t bring it back a third time.....anyway, we live and learn and this was definitely a learning experience. So, you have a blessed day and tell your Pastor (the one that can take your credit/debit card payments through his name) to pray for you and my days are continuing to be blessed!! 🙂 This is my last response, I have spent too much time, energy and MONEY on this matter!!!

lo
Review №31

Did amazing work, had us in and out at a great price

Br
Review №32

Having oil pressure problems on the weekend and being 1.5 hours from home they were very understanding and willing to help.

Ga
Review №33

I had a very bad experience on the way to New York, my car had a problem and thank God this man was there to help me, he fixed something that they had told me that only the dealer could fix,

Ni
Review №34

Great service good prices! pictures of repairs are provided by email. highly recommend this shop

fr
Review №35

Great place the guys were awesome driving home to Florida from new york and my car started overheating these guys made me priority while there thank god 3 hoses broke and they fixed em. Gave us vold drinks and pizza for lunch you guys rock thank you so much. Also he asked me to text him when i got home to make sure i made it. Very peraonal and professional

Lo
Review №36

Competent, fair-minded small town mechanics who treat customers like their neighbors.

Ro
Review №37

Best work around!

Ad
Review №38

My car broke down on the highway, had it towed to Peters Creek Auto having never been there before. He was able to provide me a quote that day, and get me back on the road the next day, for a fair price. Would highly recommend based on speed of service and cleanliness of my car when I got it back. Thank you SAM

Tr
Review №39

They are very honest. I wouldn’t go no where else

To
Review №40

Whatever you do dont take your vehicle to this man I am a single mom with a disabled child with health issues and he has put me off for almost 3 months for a computer module for my modified van for my daughter and when my daughter is sick with pneumonia and shes been suffering in the van with no air waiting on Sam to get the part he is then going to say he isnt going to do it after the fact he received 200 .00 down for this part i will be filing court papers on this man and reporting him as also he edited the money I have paid him on everything else on his computer but my bank card shows different and the inside of this place and the bathroom is very dirty!and he asks people to write good reviews about his buisness on here

Al
Review №41

I have been going here for 8 years now and have always been impressed. The guys never try to sell me on things I dont need and theyve gone above and beyond for me on the things I do need. I recommend them to anyone I know who has a car! Thanks for everything!!

Co
Review №42

Im great friend of mine has had nothing but problems and issues out of this place !! WARNING do NOT take a vehicle here!!!!

Pe
Review №43

It is your reviews that help us constantly improve our customer’s experiences by knowing what we are doing right and what we can work on to improve. Thank you so much and we appreciate you taking the time to send us this review.

C
Review №44

I am 100% satisfied with the work 100% satisfied with the customer service I would recommend this place to anyone

Kr
Review №45

This was the greatest experience Ive had dealing with a garage. Amazing, compassionate and all around tremendous customer service. Out to help the community and incredibly friendly genuine human beings. Will use again and recommend. Thank you guys for everything ♥️

Sa
Review №46

Love this place good work nice people

Mo
Review №47

Sam and Eric are the nicest, most knowledgeable mechanics Ive ever had the pleasure of dealing with.

An
Review №48

This is the worst place to take your car they will rip you off. I had to take my car there four times the problem was never solved and im still having.problems every since they called themselves fixing it i would not recommend anyone going ther beware

so
Review №49

I paid them almost $1000 to do some work on my car and they didn’t even finish the work that they were supposed to do. They had my car for over 6 months and during that time I made several visits to see if they were done only to find: a. A piece of wood jammed on my window holding it up; b. False parts put in my car (one of their mechanics told me this); c. Parts that did not need to be put in, replaced due to their carelessness in breaking it in the first place. They charged me for brand new parts but they had blue markings indicating that they were from a junkyard. Also the window regulator that they put in my car, in the end of all this, and I quote from another mechanic ( an actual professional) “ it’s broken to pieces and looks like it was glued back together and jammed back into your door. We have to take your window out or else it would shatter.” These guy’s claimed to have called me throughout all the time they had my car when in reality they were ignoring mine. I know this because I had someone else call seconds after I did and they answered them. They have an iPhone as their company phone so they know who is calling. And to top it all off, I kept asking for an invoice but they refused to give me one and my spare keys unless I paid them for the “extra work” they did even though I never consented for that work to be done. These people are con men. They will take advantage of you, not answer your questions, and sell your good parts and replace them with junkyard parts. Don’t make the same mistake that I made. If I could give them 0 stars I would. DON’T GO HERE. Now I can’t use my car because they messed it up to that degree and I can’t repair it being a college student with other bills to pay.Response to owner: my car is a 1999 Toyota Corolla. I’m not being sued. I have the receipts and proof I paid it all, which was technically $950 but I rounded up. You are making things up because you don’t want people to believe this review. I have proof via paper work/ recordings of speaking with you that my car had been there for more than 6 months. Also when I warned my friends, I happened to come across another person of whom you messed up the car of. I know a lot of the Roanoke community and everyone my family and friends know, you can bet, will never set foot in your shop. Although I’m pretty sure the car you said was mine is actually my friend’s car.

Al
Review №50

I took my car in for the first time, and was extremely happy with the service. They got me in right away, which was amazing because other places in the area couldnt and my work schedule isnt planned that far in advance. They did a quick, but fabulous job, and were very helpful with all the questions I had asked. They were friendly, which is key because it seems at every other repair shop people arent. You have won my business over, and I will be taking my car back as it needs to be. Their prices are very fair to boot! Thank you so much!

Cl
Review №51

I love the way they repaired my nissan xterra

Ro
Review №52

Affordable, great mechanic and easy.to deal with...nice owner👍👍👍👍👍

Ak
Review №53

I brought my 2014 in for repairs to the front end and can say enough good things about this shop. Kat and the Peters creek auto crew are fantastic. Top notch customer service paired with excellent work.

Pa
Review №54

The best. Nothing else needs to be said! From the start to the end of the process!

De
Review №55

The manager is very very rude everything they supposedly fixed was not fixed and all he said was get in line I have enough unsatisfied costumers that want to take me to court

Ga
Review №56

Just broke down in front of thier shop while passing through town. They took the truck in right away fixed my u joint and gas me back on the road in an hour. Price was more than fair. People were nice and they even tried to help entertain my 4 year old. 10/10 would break down here again.

La
Review №57

The staff was amazing and Sam is awesome!He knew right off the bat what was wrong with my car. Very low prices when Honda wanted to charge me $105 just to diagnose the problem. Highly recommend

Ma
Review №58

Excellent service, prompt, reasonable, just a great staff of professionals that you can trust with your car. Highly recommend

Em
Review №59

Great service. owner is very friendly and honest. he fixes want must be done and also tells you what must be done on the next servicing. I have recommended Peters Creek Auto to many friends and neighbours.

Li
Review №60

Ive been going to Peters Creek Automotive for over 4 years. I went there because my dealership quoted me $2000 for a repair that peters creek auto did it for $475. Ive been going back ever since. Fast, no upsell, fair price, great work. I think these guys are that honest garage that everyone wants to find, but few ever do.

To
Review №61

I brought my car in there because i was hearing noise from the engine ....several shops told me i needed a new engine and i brought it in to peters creek automotive they diagnosed it for from they were so polite and professional and after all the running around i did all it needed was a water pump... thank you peters creek auto from the great customer service ...you saved me over $2000 at a time when i needed to save every penny i could ....Best service in town...A+ ...thanks again!!!!!

Th
Review №62

My brother-in law lives in Roanoke and I in Danville, he called and his car wouldn’t start. After some checking when I got there we determined it to be a starter. We stopped at peters creek automotive and from start to finish the people were great. This was 330 in the afternoon and they thought they could get it fixed before 5 but had to order the starter. They even came and picked him up after car was finished! I highly recommend them!

Te
Review №63

Got me in the very next day. Reasonably priced, very friendly.

Ja
Review №64

Been going here for years. Great work, fair prices and they always go through the options with you.

st
Review №65

Always great service. sam has gone above and beyond many times. Highly recommend these guys.

su
Review №66

Most honest and helpful auto shop I have ever been too. They easily could have charged me for stuff I didnt need as I was willing to pay for it but they were honest about everything and very easy to work with!

Pe
Review №67

Great little shop! Friendly, knowledgeable folks who fixed my car right away and only did the work that was necessary.

Ke
Review №68

I was In a jam, and need some brake work done on Christmas Eve. These guys were open and accommodating. A lot of places push and even demand needless maintenance to run up a bill, Peters Creek offered the additional work but didnt push it on you. Owner even gave me a ride to the house and picked me up when the work was complete. For the work I needed the price was good.

Gl
Review №69

Sam was very nice and very helpful. They even picked me up when car was ready. Thanks Sam

An
Review №70

Excellent customer service. They went out of there way to help me out. Thank you

Se
Review №71

Knowledgeable and friendly

To
Review №72

During the 4 years of driving my car I visited multiple car repair shops, starting with private small companies up to dealerships for as little as oil changes and tire repairs up to more complex things. I am OBSESSIVELY picky when it comes to my car (including what oil I like and especially the quality of parts), and each one gave me a hard time and sometimes it came back with tiny scratches and a slightly dirty driver seat (and my seat color is light gray!! -.-), except Peters Creek Automotive. An absolute must go! Trust me, you wont regret it! This shop and its staff actually care about their customers and their cars. They treat a customer with respect and their car with absolute caution.

Ro
Review №73

Great serviceStaff does a great job at making and keeping appointments on time. Good people skills which is hard to find these days

Ka
Review №74

Did an amazing job putting coilovers on my husbands maxima

De
Review №75

They have cleaned clutter from parking lot a whole lot more accessible now

Ho
Review №76

Brought in a “certified pre-owned” car from a nearby dealership before pulling the trigger. Spoke to Sam and Kat and asked to look over the entire car as if he were buying it himself. Looked at everything under the hood and lifted up to look underneath for rust. Underneath the car we found unusual stains by the oil and transmission pans. Never would have seen this at the dealership. Brought back to the dealer mechanic to look at again and fix before buying. Sam even used a OBD2 reader just in case. Can never be too careful when dealing with a used car.

Ku
Review №77

Awsome place in this area bend backwards to solve problems and prices very fare A+

Ne
Review №78

These guys have a heart of gold, and are really honest. Ive trusted their work in past, and they honor their warranty.

Jo
Review №79

Do not ever work here and try to use them as a reference , they will say you were fired for stealing! Smdh Thanks Sam an Kat!

fa
Review №80

Thank you for all the help, and saving me a lot

St
Review №81

Went to your establishment on 10/1 and ask if you could changer an alternator, I had no appointment and was fro out of town, your people are very helpful changed the alternator and charged a reasonable price, tell the men thank you much

Ma
Review №82

Nice guys

Information
14 Photos
82 Comments
4.4 Rating
  • Address:1474 Peters Creek Rd, Roanoke, VA 24017, United States
  • Site:http://www.peterscreekautomotive.com/
  • Phone:+1 540-266-7730
Categories
  • Auto repair shop
  • Car service
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:9AM–1PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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