A++++. Very personable and professional. Found something wrong with my vehicle that was not worth repairing due to the cost, and they did not change me for any diagnostics (which they probably spent 3 hours researching). Rob also sat down with me while I was in the process of looking for a new vehicle and gave recommendations! I am now a customer for life!

Great customer service - Robert is thoughtful and kind. I very pleased with the work I had done! I would recommend this shop!

Top notch customer service. These guys always work it make it right and will communicate any issues they come across.

My first visit after buying my car a year ago. ...I felt very confident with their work on my 20 yr old car..plan on going back again..wouldnt let anyone else work on my car....Professional job with a great team who still care about the customer...

Robert was kind & explained every charge to me in detail when I had questions. Other guys in the shop were also very friendly & courteous. This was my first time going & I have no complaints. I had an issue with my front upper arm control (as well as inspection due) & my car drives SO much smoother now. Planning on returning with my second vehicle.

The best!

I asked just to Change the oil, but end up with $128 bill. These people charged me for oil filter, ‘shop supplies’, labor and they decided to change air filter ( without asking me)I understand, they don’t have many clients now, but I didn’t expect to pay 3 times more.. it’s not professional and disrespectful. Plus, they don’t wear masks, talking to people. Highly recommend don’t go to this place. We will be not back, you lost your client

Great service.

Good work at reasonable priced

A great place for your auto safety inspection. First come, first served. A very reasonable cost.

Honest mechanics...er, automotive technicians, that is.

Robert was very helpful

If you want a quality - honest place to get your car fixed, go here! They have been open for years. Family owned and operated. We love Brambleton Auto!

Good fellers!

State inspections are done as a first come first served. And it states that in the office. If you dont want to wait with the car than it is pushed for the ones that do wait. They are always honest on their prices and have never pushed work that isnt needed. When they say the work will be done by a specific time, unless a part or another problems comes up, they have always delivered on time. They explain whats going on in terms that are understandable to all.

Great service! Very friendly! Will go back when I need mechanical work.

Do not ever go here for an inspection. Matt was a lair and absolutely a dishonest person.He claimed he replaced my tail light and windsheild wiper because it was torn. When I questioned it he showed me a wiper that wasnt even on my car.The kicker is I replaced my wiper last week and the box for the new wiper was still in my truck at the time of the inspection. When I went to leave I realized what he had done, he had replaced my Brand new wiper with their product.Forget these guys.

Family ran business , honest as day is long , many long time customers

Dishonest, gave me an extremely high quote which I knew was too much, took it elsewhere and they came in 125$ cheaper, with much better customer service. Would not recommend this place to anyone. Dishonest, untrustworthy, and overpriced.

Family business you can trust to give fair pricing and quality work.

Very poor service. I would avoid at all cost. Went to have my car fixed. 2 grand later still not working the next day. Took it to the dealer who asked, what happened to this car finally got it fixed. When I went back they told me they didnt know that car well.....WHAT!?!

I’ve always had great experiences with Brambleton Auto! 50+ years in business says a lot about an organization!

Do not take your vehicle here if you care about your car, honesty and good customer service. I was always told I HAD to leave my cars for inspections. There was no option to wait. They were not open past 5pm then. They overcharged me, I caught it and was given a partial credit. I had to pay twice for the same part that I feel they broke or it came that way. I was also charged for a service I never received. The older man said it was a labor charge but they did not do anything to my car but misdiagnosed the problem and gave an outrageous estimate. I took my car to another mechanic who fixed the real problem and it was no where near the repair estimate these people gave me. BE WARE!

Told me to wait until 1 PM for an inspection, then when I arrived at 1 PM I was informed that they tell that to everyone, which is a very bad way to run your business.Wasted about 2 hours and 25 minutes of my day waiting to get an inspection that never happened, all because of some guy telling me thats what they tell everyone when I returned at the time they told me to return for an inspection.Wouldnt recommend this shop to anyone ever. Never got my inspection from here, and I never plan on returning to this garage in my life.

Very helpful and knowledgeable staff. I was in and out for all the services I needed within about an hours time.

Prompt, courteous, and effective service.

I agree with Emil. I tried to complain about a botched repair job. They told me to come back after 1PM. I said the sign says they were open 9AM to 7PM. My advice - find a more reputable repair service.

Great service and friendly folks

Their rate is $100 an hour. Beware.

Friendly yet professional auto service

Best mechanic in Roanoke

Great bunch of guys

Great staff.

The worst auto repair shop i have ever been to. Do not take vehicle to this shop,Do not use towing service. Have had to have two encounters with this shop and both time awful. Be warned.

My wife Janet and are long standing customers of Brambleton Auto. The people, the service, and experience of mechanics are some of the reasons we always return.

Great Place