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First Team Hyundai
6520 Peters Creek Rd, Roanoke, VA 24019, United States
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First Team Hyundai
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Ke
Review №1

One of the most pleasurable buying experiences we have had. Mr. Wayne Lewis, (our salesman),was fantastic. We were back and forth because of vehicle availability, when a vehicle arrived, he called us to come see it. When we were ready, to get our new car, there was a much nicer Tucson Limited hybrid that had been just delivered. Needless to say we took it home. Mr. Lewis is such a gentleman, spent a lot of time going over the features and setting my wife’s preferences up. Thank you sir for a great experience. Special thanks also to Mr. Andrew Kelly from finance for making our purchase easy and trouble free. Y’all are top notch! Thank you as well to Mr.Peter Walker for tracking down the keys, you are a true gentleman. Highly recommend these gentlemen for your next new car. There goal is to make you happy.

In
Review №2

Antony Reynolds was my car salesman. I had been working with him for the past three months. The very first day I came to first team, he provided the highest quality of customer service. I told him my expectations, and he listened. He didnt make it personally about just selling a car but he made it about getting the car I wanted and could afford. We looked at several cars that fit the description of what I was asking and I was so indecisive in my choices. He maintained his patience and was truly dedicated to finding the best fit for me and my three children. Yesterday, 10.5.21 he helped me purchase my very first brand new car. He truly made this a rewarding experience. He saw to the very end that I was satisfied. That is the highest level of excellence in customer service I have ever received. The entire team following made this experience an amazing one. Thank you First/Southern Team! Nothing less than five star service.

Me
Review №3

I was at First Team VW getting my oil changed and decided to look around. Horatio was very helpful and nice. He showed us 3 different vehicles. All 3 fit my needs and a couple of my wants. Very pleased with service at First Team.

Te
Review №4

I owned my Hyundai Santa Fe since purchasing new in 2017. Have had great service with my vehicle, no complaints. Enjoy the ride and comfort it has given me.The staff at the service center are always more than willing to get me in for my annual inspections, with no problems and are very helpful in having any concerns I might have about my vehicle, checked out by their mechanics.Would highly recommend them for anyone looking for a new or used vehicle.

La
Review №5

I emailed First Team Hyundai at around 8:30 Am to inquire about a 2022 Tucson listed on the website. Wayne Lewis called me at 9:00, just after I got an email response to talk to me about the car. It seemed to be what I wanted. I was there at the dealership by 11:30, looked over the car and test drove it. Wayne knew the car well. He showed me the bells and whistles, answered any questions I had, and by 4 pm I was driving my new car home.I knew this car from online searching, watching many videos and visiting a Hyundai dealer nearer to me but they did not have one in stock. I also feel I got a great price, no price adjustments due to high demand, which is happening now, and this dealership has offers such as free oil changes and free state inspections. Apparently, Wayne will wash my car at each service visit.It just could not of been any easier to by a car, Wayne thank you for my new 2022 Tucson Limited Hybrid.Larry

Fr
Review №6

I had visited a few dealers looking to trade in my vehicle for something more reliable and in better condition. Everywhere concluded they couldn’t help me get into any vehicle for various reasons However, that wasn’t the outcome at First Team! Not only did my salesperson, Wayne Lewis, get me an affordable loan, but it was also into a BRAND NEW 2021 Accent with an interest rate less than half of the one I had on my previous vehicle! It may sound too good to be true, but First Team Hyundai is awesome. The entire team is great!

ma
Review №7

Great service. I highly recommend getting service done there. Customer service were also helpful.

J
Review №8

I originally went in to help a friend buy a car, and ended up leaving the lot with a new 2021 Hyundai Palisade for myself!! My first new car purchase. Everyone was nice and helpful. They answered questions and listened to concerns very well, with patience and understanding. I will def recommend First Team and am so glad to see such great reviews. Thanks again!

Ka
Review №9

Front desk person was some rude white lady. Absolutely horrible. Acted like me and my fiancé were stupid and didn’t know what we were talking about. Worst place I’ve ever been considering they just wanna drain money outta you. Never again.

Le
Review №10

Had a recall serviced here on my 2011 Elentra. Took an hour and half. Desk lady tried to tell me I needed an air filter showing me a clean looking air filter. They also quoted I needed two small break lights which they were charging extreme prices for. Come to find out neither light mentioned were out. UPSALE! UPSALE! So annoying. Then I have a manufacturer defect with an air bag sensor recently . I called They quoted 132.88 just to diagnose! Meaning plug it up get the code. I called my regular garage and they are willing to diagnose for around $40. If its wiring they will do the whole thing. So stupid.

TY
Review №11

Great dealership!! Have been buying cars from them since 1994 wouldn’t go anywhere else!!! Wayne Lewis is a wonderful person and salesman!!! He is very honest with you and makes sure he can do his best for you he will not be satisfied unless you are extremely satisfied and pleased with your experience and purchase of a vehicle!

Je
Review №12

Very efficient and friendly service. The salesperson Wayne Lewis was extremely helpful and did everything he could to satisfy my needs and requirements. The owner was also very helpful and spend a great deal of time with me. A great dealership with great customer service.

Sk
Review №13

I was at the Subaru dealer to get the screen on my Outback fixed so I could finish my trip with the A/C. Had me in and out in hour and a half. Everyone very nice. Give then 10 stars if I could

K.
Review №14

I was very pleased with my experience at First Team Hyundai. Salesperson David Nicely did an excellent job of making the purchasing process simple and efficient. The rest of the staff were great to work with as well.

Ro
Review №15

My Hyundai had a recall so I scheduled an appointment. Fantastic service in and out in the exact time they said it would take. Plus they washed it 👍I really was surprised because Ive never had this kind of service anywhere else. The waiting room is very nice. You have internet service, recharge station for your phone. Coffee, sodas. Best of all its CLEAN! I live in Bedford and I will be driving the extra miles for my next oil change or any other thing that needs done to my Hyundai.THANKS FIRST TEAM FOR THE STRESS FREE MORNING.

Am
Review №16

Exceptional service every time. I count on it every time at First Team and they never let me down.

Ke
Review №17

After the engine light came on I asked for an appointment with the First Team Hyundai “service” department. Because this was not my first dealing with First Team I hoped to avoid the female at the service desk, but unfortunately she answered the phone so I was stuck with her again. After correcting a few problems with the car, and taking care of maintenance items I had added I was told a part was needed that they would order, and I had to pay for it in full before they would order it. When I questioned that I was told that “some people” order things and do not come back, and she mentioned a restocking fee. After these clarifying questions she asked a question as if to challenge me wanting to know if I wanted her to order the part or not? According to the previous communication the fuel pump had already been ordered, and I had already been told it’s expected arrival date. I pointed out this discrepancy which seemed to fluster her and she returned to her order it or not response. Clearly her concern was not my needs. She seemed only to want to be done with this conversation. My next question was offered hoping to illicit logic from the dealership. If I at this time decide not to have the work done here, since you said you already ordered the part, what will happen? Her response, “Then we won’t order the part.” But you just said it was already ordered. Blank stare.Then I asked about their fee for diagnosis of the engine light: is it removed once the work is completed LIKE EVER OTHER PLACE I’VE TAKEN MY CAR FOR REPAIRS? Their fee (over $130.00 to tell me what the light indicated) was not absorbed, but just another item on the list of charges. Auto Zone did that for free and they had nothing to gain from me since the repair was out of my league. That was service. The “service” department at First Team Hyundai could learn from them.At this point I felt looking for another option would only add to the delay so I consented to having them order the part they said they had already ordered. I was told it should arrive on Tuesday of the following week. Monday morning, having heard nothing to confirm my appointment, I called and, after three calls, was finally given an appointment to return on Tuesday for the installation of the ordered part.Because of the debacle of the first half of this event I had spoken with the department manager and she offered a 10% discount on the whole bill. When I returned to collect my car and pay the bill the same person was the only one there (just my luck) so I mentioned the 10% discount. Did she say, “ok let me check on that,” or anything remotely customer service like? Nope. She said, “I don’t know anything about that.”Paid cash. Left. Never going back.Anyone know a good mechanic for the Hyundai brand?

Ph
Review №18

We received a very reasonable price on a Santa Fe here. There was no hard sell and everyone was polite and professional. All of our questions were answered and they went above and beyond to earn our business. It takes a lot to impress me and I have to admit that I was. Id say if you are in the market for one, it would be wise to at least window shop here.

Ju
Review №19

The front desk staff is very professional. I am thinking place is a joke. took my care here for the multi point check they did not even mention the big oil leak behind the engine. But they did suggest a fuel injection cleaners which is routine. great waiting area with wifi, computers for kids, coffee for adults, n cold water. Car parts are relatively expensive compared to online. Mechanically i would not take my car here seems like mechanics are lazy, overall the experience was ok.

Me
Review №20

I had a check engine light on. Bryan took the lead and methodically troubleshot the problem. I am so thankful for Bryan. I will be a continued customer and if I trade in will go there. Thank you.

Ja
Review №21

We are from out of town. Car broke down. Got towed to this dealership. I received A++ service. Car fixed. Was able to make ot home. Kids didnt miss a day of school. Thank you First team Hyundai!

Ph
Review №22

I was charged $135 to test and determine why my AIR BAG light was on. I was told it was due to a faulty sensor in the passenger seat, and given no path forward to solve the problem...l was given the wrong part number. So, l will address myself at the local junkyard. Very disappointed...l will not be back!

Su
Review №23

Friendly place with excellent service. No one pushing you to do extra services to your car.

Da
Review №24

Great experience as always! Horatio is one of a kind, best salesperson ever. been a pleasure dealing with him for the past 20 some years.

Me
Review №25

I compared vehicles for several months before deciding on the Santa Fe. It has high ratings in safety and reliability. I was pleased with the selection at First Team and the salesman was great! Explained everything thoroughly from features of the car to pricing, financing, and service. The showroom was attractive and clean. I love my new car!UPDATE - I began having issues with my new car just under 3 months of ownership. The temp reading on the instrument panel is not working correctly and on 90+ degree days, it reads 24 degrees (and yes, fahrenheit). I was not able to get a service appt. right away and when I finally took it for service, not only was there no communication on their part about the status of my vehicle but it was returned to me NOT FIXED!

Le
Review №26

First Team has always treated me right! My wife and I both have Sonatas and they have performed recalls flawlessly! Im always pleased with their service and the staff are very helpful! Thank you!!

Le
Review №27

A little slow but overall good service and great staff.

Je
Review №28

Thanks to Jamal I was able to easily secure a great first car for myself! He was honest and upfront about everything I needed to know throughout the process!

To
Review №29

My vehicle buying experience @ First Team Hyundai was excellent! Horatio Doregos is a wonderful sales person to work with! His knowledge and expertise of the vehicle was outstanding! I am definitely recommending First Team Hyundai as a place to purchase your next vehicle. And to ask for Horatio Doregos as the person you want to work with!

Ga
Review №30

Great people snd quality work!

Ca
Review №31

Salesman was fantastic and the price was fair. Dealership itself seems super old and industrial which totally goes against the Genesis brand and this Hyundai dealership shares it’s title with Genesis. Wished I would have gotten more for my trade but what else is new.

Ol
Review №32

Purchased a brand new 2020 Hyundai Venue last week. Upon completing the test drive the forward collision warning and Lane tracking quit working, but I purchased the car anyway. Wayne Lewis was very helpful in checking out the problem after the purchase and gave me another new car to drive while they repaired the one I purchased. Highly recommend Hyundai - they have a great warranty and the people who work there are excellent!

ro
Review №33

First Team is a Hyundai Dealership that I can trust with my Hyundai.Ricky the Service advisor has always treated me with the highest courtesy when I bring my car in for service.I have been to several other dealerships in the North Carolina area, and have had less then stellar service from them.I recently had to have my Hyundai in for an issue on my drivers seat coverand I am waiting to hear back from a question I had. Ricky was going to forward the info to the service manager. I will follow up this week with them.Thanks for the Fantastic Service you have provided me whenever I have my car in or I have a question.-Ron D

Fi
Review №34

A month ago I came in for a standard oil change and tire rotation. I had a switch in my glove compartment, and when the service was done it was missing. They dont think the tech that maintenanced my car took it, but still want to make things right. Overall very pleased with how the company has handled everything and HUGE thanks to Stacy in service❤ If you ever need help with service issues, shes the advisor to go to!

Sa
Review №35

2nd car purchased, revisited Wayne and he got it done same day, valued trade, drove off signed and done in under 2 hrs, A+++++ worth the drive from cburg, will NEVER do business with Shelor ever again, First Team at its best, transparent no haggle pricing and ready to close the deal every time.

Da
Review №36

Been a satisfied customer for years!!! David Dillon and staff are the most professional Ive ever had as far as car care is concerned!!! Thanks first team!!!!!

Te
Review №37

Went for oil change and tire rotation. Very courteous and helpful staff. My vehicle was gleaming when I went to get it as they washed it too!

Ja
Review №38

Best experience at a car dealership that I have had. Thanks to my salesman, Will, for a great and easy buying experience. Highly recommended. Love my new Venue. I would like to add that Will , knew the situation with my husband being in the hospital with covid , so I had to quarantine before I could pick my car up and they still worked with me. Sadly to say , my sweet husband passed away on February 12th. He couldnt fight it anymore. Im just sad that he didnt get to see the Venue. Thank you.

Mi
Review №39

Service department handled my recall issue,

Je
Review №40

Great buying experience sales staff was quick to resolve any issues and Tracy Meador was our sales agent done a good job explaining vehicle features definitely a great buying experience.

Ro
Review №41

Very helpful, and adapted very well to all the COVID-19 restrictions.

fr
Review №42

WAS VERY GOOD. I TRUST THEY FOLKSI WILL GO BACK FOR MY SERVICE ON MY HYUNDALAT FIRST TEAMSO GLAD I WENT.I GIVE THESE FOLKS A 10 PERSCENTI VERY IMPRESSEDTHANKS

Ne
Review №43

Tracy Meador did a great job on getting what I wanted in my car

Ka
Review №44

Very professional and courteous ! Have only good things to say about first team Hyundai,Roanoke,Va.

Tr
Review №45

Great customer service. I had my car scheduled for a recall and was late for my appointment. They just said no problem and took care of me. I had been told it would take 2 hours for the service. I sat in a nice clean waiting area for 2 hours and was surprised to have my Hyundai returned nice and clean

Jo
Review №46

Everyone was very cordial and friendly.Danielle Starkey and Horatio Doregos were very helpful.

Ro
Review №47

My salesperson was Jeremy Smith. He went above and beyond to get me into a vehicle quickly and easily. Even though I had to change plans mid stream and go from purchasing out right to financing, we were still able to do a deal mostly on line.

Do
Review №48

My salesperson, Jeremy Smith, was wonderful. He showed me the Sonata and answered all questions I had. He never pressured me but was attentive to what I was saying. Once I purchased the car he went over all the features. Too many for me to remember everything at one time. He said to come back anytime, as many times as I needed, and he would continue to help me. And he has! I am very happy with everyone at First Team.

Er
Review №49

Wanted to buy a car had full amount but because I ask about a sale that already sold never tried to help basically said leave. Never will I go to this place basically I think they judged my appearance

Ka
Review №50

Always nice and comfortable - they get things done quickly. Lost one star because they dont have shuttle running because of covid. I think its been proven that transporting a few people with masks should be ok - City buses run, school buses run, airplanes are flying, I think they could work the shuttle if they wanted to. That is the primary reason I bought my car here instead of another city - because I could take the shuttle to work and now it is not available.

Da
Review №51

This wasnt my first visit to First Team Hyundai. Ive bought a number of cars and trucks previously, always from Horatio Doregos. Best salesman Ive ever run into (including myself, retired car salesman!). But he was so busy with customers (thats a good thing) that I was helped by a man named Dave, who turned out to be President and General Sales Manager! They were REALLY busy! The car, the deal I got, and the financing were, maybe, the best Ive ever had. Thanks to all. (Ill keep bringing referrals!)By the way, this little Kona is great. Almost as much fun as my last car, a Hyundai Veloster N! But with AWD.

As
Review №52

This car buying experience was the best that I have ever experienced. The staff was amazing and made the process painless and enjoyable. I am so happy with the purchase that I made and I will definitely be returning for future purchases. We were greeted on the lot immediately and the salesman started working with us even before he had clocked in. I can’t express my gratitude to the First Team Hyundai in Roanoke for the excellent service they provided.

Tr
Review №53

Experience was very good. Jeremy Smith took really good care of me

je
Review №54

Picking up metal tags for our new vehicle

An
Review №55

Walked in and 2 hours later got a new car! Kyle Taylor was great to work with, they worked out the deal in no time! Highly recommend First Team and Kyle!

Bi
Review №56

Good place to have your car serviced correctly!!

Ha
Review №57

The service department is excellent. I am quite surprised at how good at is. They genuinely try.

Ka
Review №58

We just purchased our sixth vehicle from First Team and Wayne. We like the no-pressure sales and feel like we receive a fair deal on our trade-ins. We have and will continue to recommend First Team.

Ro
Review №59

I took our 2019 Sonata to First Team Collision Center for repairs after hitting a deer a couple of weeks ago. I am completely satisfied with the service I received and the car looks brand new again. Catrina treated me very well and was genuinely interested in making sure I was happy with the job done on our car. Only genuine Hyundai parts were put back on the car. I would recommend First Team Collision Center.

Jo
Review №60

Excellent parts staff

Gl
Review №61

Fast, professional, great work! Comfortable wait.

Je
Review №62

Was a good visit they are always nice. But not sure why I was charged for my state inspection when I was told as long as my car is serviced there it would be free. Other than that I always have great experiences there.

An
Review №63

Came to test drive and purchase a vehicle based on a price advertised on their website. Staff was professional and courteous, vehicle was satisfactory if a little dirty. Decided to purchase, had signed all paperwork and acquired insurance when a manager informs me that the advertised price was wrong and could not be honored. The NEW price was about $4,000 more than advertised! They were charging as much for a used vehicle as they were for a brand new one. Wasted half a day at the dealership, had to cancel my insurance.

AN
Review №64

We drove an hour and a half to First Team to test drive the 2020 Palisade. Salesperson Wayne Lewis greeted us immediately upon arrival and walked us through one of the smoothest purchases of a vehicle we’ve ever had. Wayne has been with First Team for a couple of decades and is very knowledgeable about the vehicles. We never felt pressured to make a decision, and of course, left as very satisfied customers. Karen Wiseman was our Loyalty Manager and clearly went over details on maintenance options for us. The entire staff is knowledgeable, professional and friendly. We will definitely purchase from First Team again!

Jo
Review №65

Outstanding service 👍

Ch
Review №66

Super nice staff that were helpful with all my questions and needs. They were fast too, didnt wait very long to get my car taken care. Will always be returning from here on out!

Ja
Review №67

Sales Jeremy best I ever dealt with !! He made it Happen!! Thank You Jimmy!!👍👍👍👍👍👍😀😀😀😀😀😀

Ro
Review №68

Ive owned more than 20 cars in my life, more than half of those new, and I have never been given the kind of attention I received at First Team from Wayne Lewis. Wayne took time to show me all the features of the car, and share his knowledge with me. I was never hurried, there was no sales pressure, and he even pointed out the tiniest scratch I honestly would not have noticed. Since the sale, First Teams Karen Wiseman, and Wayne, have contacted me to see if I had any questions and to be sure I was happy with both the car and the service. I couldnt be happier with both of them. Great car. Great team. Thanks.

Un
Review №69

Good place to buy a car

Da
Review №70

They have always dealt with me like a valued customer. Never try to upsell me on something unnecessary on the service end. They do a great job!

Ma
Review №71

My salesperson Tracy was very professional and went over the vehicle in detail on our test drive. You cant beat the prices that First Team Hyundai is offering on their inventory! My salesperson Tracy and the sales manager Larry worked hard to get the best payment per month they could get for us and offered us a more than fair amount on our trade in. I would definitely recommend buying a vehicle here from Tracy!

Je
Review №72

The decision to purchase our new Santa Fe was due in no small part to our experiences with the sales team at First Team. Karen and Wayne did a great job of focusing on what we were looking for without a hard sell approach which was important to us. Waynes knowledge of the features and being able to address our concerns and answer our questions made all the difference. This will be the ninth Hyundai in my family and we have been satisfied with each one. Having a good team to turn to for our needs, anchored by Wayne, will keep our loyalty going forward.

De
Review №73

My 5th vehicle purchase here! I love First Team, very good about working around my schedule. Wayne Lewis is terrific! Listens, knows what is important to me. Helps me find the perfect vehicle to suit my needs.

Ab
Review №74

The worst place ever to deal with I wish I could give him zero star bad business I will never ever deal with them again stay away

Br
Review №75

Extremely unhappy with parts department. Needing a horn for my state inspection, I was told my car has two horns. I ordered two. I took my car to have horns put on. It only needed one. Your parts department refused to refund me for the returned unused horn. They said it had been put on the car although my mechanic said he did not put it on. This is a $90.00 item. Beware of dealing with these people as they have an answer for every thing that requires them from not keeping your money. I love my Hyundai. But I will never deal with these people again.

Go
Review №76

I had a wonderful day buying my new SUV.* Ramon Rivera * was very helpful ,showing me all the features of the different vehicles. Karen Wiseman was very helpful and made transaction go smoothly. Wayne was very patient explaining all the features available in the vehicle I purchased. Thanks to all

Dr
Review №77

People are really nice and helpful.

GI
Review №78

Got to say thank you so much I bought my first car from here in 2011 and came back to buy another one . I tried to go to another dealership out of town to save money and I wasted gas time and patience . They were rude and treated me like poo. I am so great full for you guys I came in y’all helped and were so kind even stayed later to assist me . Me and my family will continue to go here .kyle and Keith are the best team I could have had . I would recommend anyone to you guys cause I know y’all actually care about people .

Br
Review №79

One of the best vehicle buying experiences of my life. The process was started online and finished with everything organized and ready to sign at the dealership. Larry, the sales manager, made connection to Tracy Meador and Karen Wiseman. They were very thorough and helpful with the paperwork process and training. Tracy stayed involved after the sale with a follow up call. I cant say enough positive things about this team. I love my new 2020 Sonata. Its the first Hyundai that Ive owned and Im pretty sure it will not be the last. Thanks for everything guys!

gr
Review №80

Although I was able to show then the fluid dripping and the wet spot on my timing belt cover they say there is no leak. The changed my oil that was only 1 week old and replaced my Synthetic Mobile 1 Oil with conventional Mobile Oil by accident. They have refused to fix a miss/sputter that the car has has since it was new and say all new 2016 Santa Fe cars have a miss/sputter and that it is the new transmission and they is they way it was designed. To miss/sputter. They removed two retaining clips from an air intake when they did their 100 point inspection and did not replace them.. I had to drive back to the dealership to get them. They did not even wash the car like they normally do.

mi
Review №81

Drop off truck for TB on fuel tank making a whistling sound, they gave me a loaner until it gets fixed. They go out of there way to take care of the customers

li
Review №82

Appt...doesnt seem to matter..long long long wait 😨

Mi
Review №83

Such a great place to get a car especially for first time buyers! David Nicely did amazing and got me exactly the 2020 Santa Fe I wanted. Definitely recommend and will be doing future purchases there!

Fr
Review №84

First Team Hyundai Service Department is always very knowledgeable and professional. I feel very satisfied with the quality of service I received.

Ro
Review №85

Great value at a good price. Exceptional service.

Ja
Review №86

The First Team Hyundai Team does a great job. Everyone is pleasant and easy to work with and they always explain what my vehicle needs.Thats why I trust and always return to First Team for my vehicle service needs.

Ke
Review №87

For over 20yrs has driven a Hyundai Sonata and would not trade for any other,this is 2007, just purchased a 2020 limit plus sweet first one Ive seen that I had to blow the horn on, just could not past this by.

Ga
Review №88

Im sorry I bought a Hyundai in Florida now that I have moved. I was very clear that I was buying that dealership and service department as well, but things happen. I really cant evaluate much of the service department here, because I dont trust the crabby woman at the central desk. Interesting how one woman can ruin the whole car experience. Im car shopping, but not here!

Da
Review №89

Always a great experience!! Everyone is really friendly!!

Be
Review №90

Always a great experience!

Pr
Review №91

Everything about my purchase of 2020 Hyundai Elantra at First Team Hyundai was perfect. Jennifer Banks was quick and prompt to forward me to the correct authority online to setup meeting with the sales person. Kyle gave me proper information about all the purchase details and test drive. While Karen Wiseman gave me all the information about the car and its various technicalities and different functionalities. Thanks First Team Hyundai in making this experience of leasing your first ever car a memorable one.

PJ
Review №92

When purchasing my vehicle I asked if they offered free oil changes on Hyundais like they did with my parents subarus that were purchased. I was told no. I asked if they would be offering the free oil changes for life any time soon. I was told no, they would not be offering that anymore. We asked if they could ask the manager and confirm and were told that no they were certain it would not be offered. 2 weeks after purchasing my Hyundai Elantra they advertised free oil changes for life with the purchase of any Hyundai. I asked if they could please give me the offer since I had specifically asked about it when purchasing my vehicle 2 weeks earlier. I talked to multiple levels of management regarding being lied to and was told that they could not give me the offer. I would have waited 2 weeks to purchase my car when the deal was offered.I just recently went in for my first oil change and was told it would be 1-1.5 hrs. Went to a store nearby and at the 2 hr mark called them to find out if my vehicle was ready. No one answered so I left a message with my phone number and to please call. At the 2.5 hour mark I decided to go back to the dealership. My car was ready and waiting and no one had ever called me.After 2 strikes I have no interest in giving them a chance for a third. Only reason I did the oil change there was because your first is free (which is nice). I will not give them any more of my money.

Gr
Review №93

No BS! Start to finish, the best dealership experience I’ve had. I’ve bought many new cars, including high-end European ones, but this Hyundai dealer put them all to shame.

Ti
Review №94

First Team was having a huge credit union sale today. I already knew which car I wanted,I just wanted to test drive it first. I appreoached 3 separate sales staff and told each one I was here to buy. I was blown off by each one. I drive from Hot Springs specifically to go there,sit around in the heat for an hour for nothing. Very disappointed with First Team.

Ke
Review №95

I learned a ton about auto maintenance from my amazing father so Ive avoided that expense for years. These professionals dispel the myths about dealerships over charging for services. First Team Hyundai under-promises and over-delivers like they want my business. And theyve got it.

Br
Review №96

I always come to you for anything with my SUV. Everyone is very friendly and always let me know when I need to do something else to my SUV. They are not pushy and always understand when I say no will do later at next service. I dont mind waiting either for the service to end. I do and always recommend first team to anyone. Thank you Brenda Thomas

Br
Review №97

Just bought an Elantra through Kyle. The process was quick and easy. Also Tiffany did a wonderful job explaining the warranty packages. Overall the experience was A+. I would highly recommend 1st Team for anyone in the market for an affordable and reliable vehicle!

Ap
Review №98

Exceptional communication, estimate, service and friendliness! :)

Er
Review №99

Great Thanks

Br
Review №100

Wayne and the whole team here are true professionals. They made everything with purchasing a car go quick and smooth. Highly recommend!

Information
25 Photos
100 Comments
4.5 Rating
  • Address:6520 Peters Creek Rd, Roanoke, VA 24019, United States
  • Site:http://www.firstteamhyundai.com/
  • Phone:+1 540-362-4800
Categories
  • Auto parts store
  • Car dealer
  • Auto tune up service
  • Car leasing service
  • Car repair and maintenance
  • Hyundai dealer
  • Used car dealer
Working hours
  • Monday:10AM–7PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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