Had a great experience when I dropped off the car and picked it up. Monty was my advisor and made everything so simple. He followed up and kept me posted during the entire time the car was there. I would definitely recommend asking for Monty. He really does go above and beyond. True pleasure.

My mom and I had a wonderful experience of buying the RX 350. J.R. was extremely transparent, helpful, and polite! My mom got an amazing deal, and we felt great during the whole process. There were no hidden fees or surprises AT ALL. I recommend going there for your next Lexus.

I purchased from them months ago. Terrible decision! This is not a good place to do business. They say one thing and do another. All I asked for was what I paid for and my proper paperwork to register my vehicle. I have been forced to drive around without any form of tag for 2 months now. When they get complaints or negative review, they place a bogus response as if it’s from the GM with his phone number. No one ever answers that phone, nor respond to the voicemails left On that line. I would recommend that consumers avoid this place all together. I can recommend a few Lexus store that will value and appreciate their customer. Prestige Lexus is not one! Lexus Corporate really need to be made aware of how they are operating the franchise.

Very satisfied with the personal attention I received at Prestige, especially from Joe Scala. My car was in for routine 95,000 mile service. However, upon inspection the need to address some additional maintenance items was identified, Joe explained each service recommended and provided me with cost of each service. Additionally, he ensured the service department was able to complete the additional work by end of day so I did not have to leave my car overnight. I travel a fair distance to Prestige for my car service and did not wish to make an additional trip.

Imran Khan was great from the time I met him. Very professional and very willing to make the deal happen. I appreciate the professionalism and service these guys provided, including George Reyes and Diego. Great team of people. Thanks everyone !!!

I had a great experience helping my teenage daughter purchase her first car. We saw the car she wanted online. When we got to the dealer, we worked with JR and he was friendly, knowledgeable and helpful. We were able to get the car she wanted. The process was seamless and efficient. I plan to do more business with Prestige Lexus of Ramsey.

This is the 7th car I have purchased from Prestige. Demetre is always efficient, effective, and always shown his ability to work with clients to their best advantage. He is talented and always a gentleman.He makes his clients comfortable enough to want to return to your dealership.

I purchased a car from Prestige Lexus and didnt even see the vehicle in person until it was time to pick it up and sign the paperwork. The vehicle had just been listed on their website and I was the first to inquire about it, and I got such a good vibe even over the phone from my salesperson Taniyel that I put a deposit on it right then to hold it. Taniyel even got me a better deal on myfinancing and since I live about 2 hours away I took the train and they picked me up from the station once I arrived, now thats what I call customer service!Thank you Prestige Lexus

I had such a great experience with Mariela! Her courteous service from giving me information to being patient was excellent. She was a pleasure to work with, she was very helpful/responsive and truly went above and beyond my expectations. She was didn’t make me feel pressured into making a decision which I appreciated so much. I would highly recommend her to my family and friends! I would definitely consider her in the future again!

JR was the best dealer ever!!!! He was patient, kind and Extremely helpful! George the finance guy was truly awesome! Vincenzo who explained everything about my new Lexus NX was a great guy! I can’t say enough about this dealership everyone was truly amazing! This was one of the best experience I have ever had at a dealership🥰! Thank you so much.

I have been with Prestige Lexus for the last 6 years. I recently leased my third car and Demetre Stathopoulos was my sales rep.Demetre is very professional and gets things done in a very timely manner. He is honest and does NOT sell a customer services/items that may not be of interest to that particular individual. Demetre, I hope that youre around in 2024 when I lease my next car from Prestige Lexus!Thank you for all your help!

I had a very smooth experience with this dealership. Our salesman J.R. Vega was great and helped me and my mom out tremendously. He was very thorough from beginning to end. I walked out with a brand new car. I highly recommend this dealership and J.R.Vega. Even kept in touch regarding my registration

This is my second time doing business with Prestige. My first was a 2 year lease back in 2014, and just recently on my recent purchase. Sergio was my sales associate whom lead me through the process. They really are customer focused and make the guest comfortable. Great car buying experience... and nothing beats the ride, technology, and luxury of a LEXUS.

David Choi the sales consultant is super friendly!And today I bought a vehicle with his assistance. He was very observant, customer concentrate. Glad doing business with him!

Bought my 2022. RX 350L from this dealership. Amazing staff. Very negotiable and gave me cheapest price in whole Tri-State area Lexus dealership. I will always recommend this place.

It is always an excellent service in Lexus Prestige in Ramsey. Everyone is polite and friendly! Thus is my 6th car with them, never a problem.

I have always had a great experience here and they have always taken care of me. In addition, anytime Ive needed a car loaner, they were there. This time around it was really strange. They didnt have any cars available and had me wait for over 2 hours just to tell me that my windshield wiper motor was bad and the lines were clear and not clogged. I already knew that or felt that it shouldnt take 2 hours to check the washer lines... really confused about that. and now I have to come back again when the motor does come back in to have it installed. Shouldnt it have taken less time?

The sales representative with whom I worked, Richard Efrus at Prestige Lexus, was a knowledgeable man interested in making a reasonable offer in these difficult times with a minimum of gamesmanship. Having done my research ahead of time, the deal was concluded in less than an hour!The gentleman who provided vehicle orientation was excellent. It was a hassle-free, straight forward process. I had had a quite different experience with a different rep there and an altogether unacceptable experience in another dealership. I had leased cars in the past at Prestige and look forward to doing it again at this dealership if the courtesy with which I was treated and the respect that customers deserve remains at such a high level.

Excellent experience. Requested a loaner and got one of equal size. Steve was friendly and knowledgeable. The entire process was timely with little to no wait time. I fully recommend Prestige and is the reason we keep coming back. Keep it up!

We went to replace our less than a year Lexus that was damaged from Ida. We had been through so much already and Prestige help make this situation end in such a great way. They were so accommodating and understood the terrible situation we were in. They worked with the budget we had and went beyond any expectation of a dealership. We bought out 1st Lexus there and we were reminded why we went there the 1st time. If you are looking for a Lexus Prestige is your place. You will not regret it. They treat you like family.

I bought a car from J.R. Vega. I had an awesome experience. He was great and everyone involved in the deal as well. I highly recommend. I have referred family to JR Vega and he has helped them with all their needs. Thanks

I was especially pleased with the latest service I received from Prestige. The service rep, Joe Scalo, deserves commendation for his efficiency and attention to assure that we were kept apprised of the work being done to replace the GPS system on our car. It was a pleasure to work with him.The tech rep, Richard, also deserves praise for his patience and expertise in aligning our cell phone to the new GPS system and his explanation of other features on the system.

I really enjoyed the smooth experience in buying car from here. Sales person Santiago Carocano was very professional and very patient and made buying experience very nice in this inflated auto market. Finance person Lexi Peluso was very helpful and didnt force to buy anything and made finance process very easy. Vinny also walked me and my family through all the different features of the car and ensured we knew where everything was.Overall had great experience and would definitely recommend and if I ever buy buy another lexus, then will do it from here.

I was looking for a Used Vehicle and came upon a great deal at Prestige Lexus of Ramsey. I put in an inquiry for the vehicle and Alexander Ramirez reached out to schedule a time with me. Scheduled a time at the Dealership and Alexander transferred me to Sergio who knew the Vehicle I was buying.Sergio was a pleasure to deal with and worked with me on a great price. I took delivery of the vehicle and I have to say the staff at Prestige Lexus of Ramsey was amazing even though I bought a Hyundai from them. I would recommend this Dealership to anyone as they were amazing to deal with and the buying experience couldnt have been better.Thank you Prestige Lexus of Ramsey!

I can’t say enough good things about Prestige Lexus of Ramsey! My advisor is Steven and he is absolutely amazing! He takes the time to listen and explains everything and gives me all of my options! I also was helped by Eric in the Service and Parts department. He is very knowledgeable and helped with an order i needed to make. He was great!! I could not have been happier with my experience here! From the minute you drive your car in everyone is pleasant and helpful! I will continue to bring my car to this dealership!!

Ruddy helped me with my 1st Lexus purchaseHe was very knowledgeable on the carOverall it was a great experience from start to finishI highly recommend Lexus Ramsey

This was the 2nd car I bought from Santiago. My experience was great both times. Thank you Santiago.

Good enough. Could have hit the rotors with a wire wheel as I described, so I wouldn’t have to do it when I got home but you know what.. good enough. They seem honest and well intentioned and are maybe more geared towards working on younger vehicles. Impressed that the tech was able to disassemble and reassemble as far as he could in one or two hours. Good enough and that’s great

After unpleasant experience with TRI-COUNTY Lexus dealership in Little Falls who run their business completely unprofessional I called PRESTIGE LEXUS OF RAMSEY and little that I knew that this turned out to be my best dealership experience to lease my car, EVER ! I would like to shout out to Mariella who made the whole process smooth and exciting..She is professional, kind, thoughtful.. didn’t complicate anything, very straightforward..so easy to talk to n most important- she made sure that whole process took under couple an hours! If you go there, ask for her - you won’t be disappointed!!! Thank you Mariella for everything! You were truly the BEST ❤️

Great service. My sales person J.R was very professional and made the experience very simple and direct. He was there if I needed him after I bought the car and I would highly recommend him.

Very friendly and helpful people! Best car buying experience I’ve ever had.

Staff are courteous and friendly, my service advisor John DeSantis does an incredible job coordinating work that needs done in my RX…. I live close to Englewood, but I’d much rather drive further to Prestige Lexus in Ramsey than go to nearby Englewood Lexus dealership… it is worth the trip!

Let me start by Im not new at purchasing cars. In fact this is my 3rd car purchase but best by far. I stop in to look at a certified preowned car and was pleased to find it available. I was greeted by JR Vega who had the vehicle in front and waiting for me. He explained the equipment and was patient enough to answer my many questions. Needless to say I purchased the vehicle and unlike my 2 previous experiences JR followed up with me the next day and even contacted me once my registration came in. Truely an exceptional experience. I Plan on referring my friends and family members. Thank you

Prestige Lexus of Ramsey was very helpful in selling me my dream car. Though I originally found my car on Cars.com, they were very professional with setting up an appointment, going for a test drive, and answering all of my questions through the process. Kim, my salesperson, was very nice and helpful through the process making it very smooth. She even insisted on having the service department fill my tire pressure after the deal was over and answered all of my questions on registration/inspection/license plates. Alex, the online salesperson was also helpful in the process.

Recently purchased a used vehicle with Patrick. I couldnt be happier. The purchase process was easy and I was giving a fair trade in value for my current car. I highly recommend this dealership!

Alexander, Santiago, and Lexi were a great team to deal with at Prestige Lexus. They were responsive and thorough, answered all my questions and addressed my concerns. Rich who delivered the car was very knowledgeable concerning the features and functions of the vehicle. He took the time to show me how to set each of the features and was attentive to my questions. Overall excellent experience.

I had an amazing experience at Prestige Lexus of Ramsey. Patrick Ruane, my sales consultant, was extremely thorough and made my decision as easy as possible. He explained everything when it came down the numbers and the Lexus car experience. My time at prestige Lexus was first class and would recommend this dealership and salesman Patrick for his service.Thank You

I’ve been there twice. Only for my scheduled maintenance. And both times i have been forced to lose numerous hours from my day for no reason of my own.This week I had my appointment made and loaner reserved. Upon arrival i learned there are no loaners.They did have someone come 2 days later and drop off a loaner so i would have to go back. Which was a nice gesture. Although all in all. Two days had to be rescheduled. I love my car. I do not like how my time is valued.

I purchased a used car from Prestige Lexus. Kim Totha was incredibly nice and genuine. They didn’t drag their feet and got our deal done ASAP. The sales manager also took time to talk to us and find out exactly what we needed. It was comfortable, we didn’t feel like anything was pushed upon us. They were just sincerely helping us get the right car!Thank you Rich, Kim, and Team!

I went to Prestige Ramsey on Monday. Bought an ES350 the same day. Man. This is the place to visit. Great selections indeed! Steven Glenwock is the one who helped me thoroughly from the very beginning with great efficiency. Not a minute to waste away. Steven rocks! This is the least I can say for now. Steven made my day easier with great knowledge and accuracy to meet my demand. Its a wonderful experience. Thank You, Steven! Thank you, Alexis! You guys are wonderful. Prestige Ramsey will be the place to get my Lexus next time.Qing

I can’t say “thank you” enough to Prestige Lexus of Ramsey service staff. I lack the words to express my gratitude for your attention, more so, your courtesy and friendly attitude. I am a big believer of treating people with respect, friendliness and courtesy; this is what Prestige service staff has for the people walking into their service dept. every time one walks in. It’s really a refreshing experience fraternizing with each member, more importantly, is the attention one receives while working with them. I look forward to taking my vehicle for service at Prestige Lexus of Ramsey for the camaraderie that’s shared. Great place, great people, great service!

“Let’s talk about the experience I had at Prestige Lexus of Ramsey. Especially my sales rep JR Vega. I never knew a salesman could be so down to earth and patient. Definitely going to bring my wife here to get her next car from JR Vega. Thank you Prestige Lexus”

The service after the sale has to be some of the worse that ive ever seen. The communication from the salesperson Imran became very limited after they received our money. Ive requested my MSO/Title no less than 5 times over last 30 days, but I only get the run around from the sales person. Ive left messages for management as well.

This place has gone down hill rapidly since they changed hands. I have purchased 6 or 7 cars from them over the years. New and used. The last one has been a disaster. Still waiting on out of state plates from a May 2021 purchase. Getting the runaround and my sales person has been little help. Have never had this problem before. Service dept has always been top notch.

I just want to start this review by saying that my car buying experience has never been this simple. I went to Prestige lexus of Ramsey and I would love to give the highest praise to my sales person J.R Vega. Not only was he extremely genuine but took the time to explain everything to me with detail. He listened when I stated what I wanted my payment to be and what I could afford he never pressured me to spend more and this whole experience was quick and painless. There was no games being played. The final price was exactly as it was discussed and I never felt taken advantage of.Thank you Prestige Lexus of Ramsey and Thank you J.R. Vega

For my first time dealing with Prestige Lexus of Ramsey N.J. Ive never felt more comfortable and in no way did I ever get treated as if I didnt matter. Ive been to high end dealerships that acted as if I was bothering them. My salesman Taniyel Cigercioglu made my transaction go so smoothly and so fast. I was sitting behind the steering wheel of my new vehicle with a great deal. They have definitely earned my respect, my patronage, and I will send any of my friends and family to Prestige Lexus.

I went to Prestige Lexus of Ramsey buy out my lease vehicle. I was surprised to be treated so well. Absolutely no pressure from the sales rep Ruddy Balbi.All my questions were answered clearly in a courteous manner.I was kept informed every step of the process. Thank you for a stress less experience.

I had a few picks on what kind of car I wanted to buy next but once I decided on a LEXUS and walked Into Prestige Lexus of Ramsey I knew I made the right choice. The rep I had named JR VEGA was without a doubt part of this being my best decision. Patient, understanding , and down to earth. I will def be coming back. Thank you JR for everything

Ruddy was great! He went above and beyond to find the color and model of the suv I wanted. I would highly recommend him to anyone. He was quick with responding to any questions I had even after the car was purchased

Purchased a new NX just a few days ago and I was very happy with the service I received by Ruddy Balbi. Showed us the different car options available and walked us through the finances.

I purchased a used car from Mariela Mendoza. She was extremely patient. I did not feel pressured or rushed. She was attentive to my needs. She made me feel comfortable, and made this process quick and painless. I would definitely recommend her to my family and friends.

My son phoned Prestige Lexus regarding a 2012 Acura TL he saw in an online advertisement. The car had very low mileage and a car fax history of an accident with resulting mild to moderate damage to the front and front drivers side. He set up an appointment to see and test drive the vehicle. Since this was the first time he was purchasing his own car, I took a ride with him.At the dealership we were introduced to Michelle who would be his salesperson. She was very friendly, respectful, and helpful. She advised we would not be able to test drive the car because it had just arrived and needed to clear inspection. She took us to the basement where the vehicle was stored and allowed us to check it out and start it. At the time there was a yellow tape on the drivers side front windshield.Michelle told my son she would call him when the car passed inspection and we could return for the test drive. A day or two later Michelle called and advised the car was mechanically sound, however, there was a small crack in the drivers side front windshield and they were going to have it repaired. An appointment was set up to return for the test drive. When we returned, Michelle stated the crack was repaired. We took a test drive and noticed a buzzing/flapping sound in the area of the front drivers side windshied when the speed was between 60 and 70. We returned and advised Michelle. She said she would have it taken care of by the time we came back to pick up the vehicle. My son set up an appointment to return. In the meantime Michelle was going to check out financing.When Michelle called about the financing she advised the best rate she could get was 4.90%. At this point my son decided to look into obtaining his own financing. When he advised Michelle of this he was told it was fine, however, he would need to bring a check for the full amount when he picked up the car and advise the financing company to send the financed money to him.In searching, my son was able to obtain a pre-approval, for the amount he needed, from Bank of America with a rate of 2.99%. When he checked further he found that Prestige Lexus belongs to Bank of Americas auto loan network. When he told this to Michelle he was then advised that Prestige would do the paperwork and accept payment from the bank. The question then became, since they are part of Bank Americas network, why didnt Michelle find this rate for my son?The evening we returned to pick up the car Michelle advised the windshied was fixed and the noise eliminated, however, when we took the car for a drive the same noise we originally heard remained. When we told this to Michelle she stated there was nothing else they would do to remedy the problem. At that point my son decided to not take the car and to end the deal.Within the next week or two my son found a 2013 Acura TL, with additional features, from an Acura dealer. He presented his pre-approval to the salesman and, instead of accepting the approval with the 2.99% rate, he was able to get the same approval from the same bank with the rate lowered to 2.95%. It may not seem like much, but it was nice to see a salesperson take a little extra effort to help his customer.The two things we learned from all of this is:1. Prestige Lexus may not be a dealership you can fully trust.2. Always look out for yourself when purchasing a vehicle, especially when it comes to financing. Do your homework before finalizing any purchase to be sure you are getting your best possible deal.Obviously this vehicle has some kind of issue. Hopefully it wont get sold to some unsuspecting customer.

Awesome experience at this dealership. Walked out with my new Lexus for the wife. Very fair pricing. Staff is really good. Michele Hanrahan made the experience that much better. She is very warm and friendly and very efficient. Would buy from here again

Thank you yassir for an amazing experience. I bought all the way from Alberta and he made the transaction flawless. I appreciate your customer service.Best regards

I had a very bad experience with Prestige Lexus of Ramsey. I talked to the sales person, Kim, over the phone about a car they had for sale. I am about 400 miles away from them, so I asked about every detail and they assured me the car was in perfect condition. I asked if it had any scratches that can’t be seen in pictures, she said ‘No, it is in a good condition, no scratches or any other problems.’ I believed her and they made me get an insurance and to pay a deposit before coming to their dealership. I drove 400 miles to come and find out the car wasn’t as described. It had a lot of scratches and when I showed her these problems, her manager said ‘It’s not a brand new car.’ When I wanted to negotiate, Kim said ‘You are stealing this car for this price already, we don’t negotiate. Whatever we told you over the phone, that is our final price.’ I asked to get a refund for the deposit i paid and was told it will be refunded the next business day. I left disappointed for the way they treat their customers. Two business days have passed and still didn’t get my deposit back. Also, I see they posted the same car for $1,500 cheaper than what they wanted to sell it to me. I ask you to stay away from these kind of dealers. Save your nerves and time and go do shopping somewhere else with people who deserve your money and give you better product and service.

Can’t explain how happy I was leaving this place! Kim has been great from the moment I walked in.She’s patient and knows her stuff!!!! I was so impressed with the environment she creates in her work space. I’ll definitely be back when my lease is up. Thank you all around!

I went to have my tire pressure checked and was told my tire had a nail. When I advised that I had purchased a tire policy years ago he told me that it was not covered due to the tread measurement. When I asked to see the measurement he showed me the technicians notes. The tire was at 3/32 When I showed him the paper copy of the policy where it said anything less than 3/32 was not covered he changed his tune. Only then did he say he would file a claim and it would take fifteen minutes.He came to me 15 minutes later and said “great news...they are going to cover the two tires”. At which point I said then go ahead and replace the other two. He said okay all four and I said yes.Hours later he says I’m all set and gives me a bill for 3 tires. He said he never told me they would cover two. LIE! When I asked to speak to a manager he told me the manager said I had 2 choices...pay for the tires or they will take them off and put the old ones on in those exact words.After asking to speak to a manager once again I was told I he was in a meeting. I said I would wait. A few minutes later I was called in to speak to the manager via phone. I explained what happened and was told because I had been waiting so long Lexus would cover the cost of the second tire.After leaving I took the managers card to speak to him privately about the entire situation. I wanted him to understand how service was being handled. I sent an email with my phone number but never heard back. Guessing that the directives lies and mislead customers come from the top.I used to think that Prestige was an honest shop. That seemed to have changed. Very disappointed.

From the Cash family Kimberly Totha was the best sales consultant ever she’s really patient as well as very helpful and very knowledgeable and resourceful of her job and about everything else she also went above and beyond every step of the way for us and it was a warm feeling in the dealership thank you very much as well as family oriented we will be back so keep a look out for the cash family

Great experience! Loved that my car was picked up and dropped off at my home. Loaner car all at no charge!

Let me start off by saying the car buying experience is traumatizing as it is …. But To have someone make it seamless as well as pleasant is VERY hard to find …That is what JR from Prestige Lexus of Ramsey did for me … Not only was he patient.. but he answered every question I had… he walked me through every car selection and didn’t rush me to make any decisions … I def recommended him to my family and friends as I felt they would not find another sales person as good as JR … Thank You JR …. And I’ll be seeing you again when my daughter starts driving :-)

For the second time, Michele Hanrahan and her team has taken great care of us in trading in our current autos and finding us replacement vehicles that truly meet our needs at a reasonable cost to us! Michele is a real professional at what she does while being pleasant and extremely patient and determined to satisfy our particular needs. We really appreciate her,and we definitely recommend her to anyone!- E & D in Marlboro, NY - August 21, 2021

I couldn’t be happier with my car purchase. After shopping around for an entire week, I finally walked into Prestige Lexus. I was instantly greeted by an incredible staff at Ramsey. My sales man Sergio was one of the kindest sales men I’ve encounter. He answered all the questions and concerns I had. Making this the easiest and stressless car purchase ever.

Today I came into the dealership not knowing what to expect. But I went out smiling like never before. It was truly an amazing experience. Mariela Mendoza you are great. You were very professional, caring and concise. This lot has great cars and a variety of selections to choose from. I left with a 2021 Lexus IS 350 F Sport Thank you So much.

First and foremost, the energy when I walked in was amazing, was instantly greeted by Sergio who was so helpful, attentive and listens to what you really want! I came in with a budget and not sure with what I wanted, I left with confidence and all thanks to Sergio!! If you need to purchase a vehicle def come check them out and ask for Serg, you won’t be disappointed.

Steven Glenwick is a true professional. He provided me great quotes for the car I was looking for and went above and beyond on his service taking real-time photos when I couldn’t see the car in person due to my work schedule. Appreciate all the help during this crazy time!

Prestige Lexus is awesome. I bought my new suv here today and the whole process is smooth, comprehensive, and just exceptional. Ruddy Balbi helped me all the way around and he provided so much kindness and patience, explained everything in detail, he’s sincere and straightforward, did not give out any pressure. I’ve been shopping among different brands and met with many sales these two weeks. In today’s sellers’ market, most of the brands are asking for market adjustments and some of them are outrageous. The sales are all holding a negative attitude even when helping out customers, not to mention their selling strategies. I got tired looking and almost decided not to buy and live with it.Prestige Lexus changed my day. It didn’t ask a market markup/ premium (yet, I should mention that they’ll also start asking next month), stayed with sticker price and also offered the Lexus rebate of $1000.Ruddy made the whole process very efficient. He offered help beyond his obligation, which is very impressive. My driving record leaves me a high insurance premium. Ruddy contacted his friend who works as an insurance agent immediately and helped me lower my premium to almost a half, with the same coverage. He also made the financing process (with George) fast and effective. The whole service at this dealership really stood out among all others. I will recommend prestige Lexus and Ruddy to everyone of my friends who wants to buy a car. I mean, who wouldn’t want a good deal, a good service, and lower premium?

Thomas (Sales Manager) was great.. I’ve always been told the experience is completely different when you buy from a Lexus dealership and I now completely agree. I was in and out in about an hour and a half. That includes test drive, cleaning out my old car for trade in, paperwork etc.. No high pressure salesman.. I will never go anywhere else!

I visited prestige Lexus and was greated by the greatest person because I wont call him a sales person. He felt more like a close friend named J.R Vega. He didnt make me feel pressured. I always have reservations going into dealerships and being attacked to purchase a vehicle. J.R Vega answered my millions questions and was very patient with me. I will be sending everyone I know to J.R Vega in Prestige Lexus for their car purchase.

I had a great experience from start to finish… I was treated with courtesy, respect and care. Michelle, who was me and my children’s sales woman..(Yes I brought my son and daughter with me) made me feel at ease about my purchase and explained everything detail of the process. Honestly this was the best car buying experience I have ever had. Thank you Prestige Lexus of Ramsey N. J.

I received a recall notice and went to the dealer near me which is Prestige Lexus. What a great experience. Not only was the job completed faster then they said it would be but they offered my a loaner car for the day. I refused it and sat in a very comfortable waiting area with plenty of seating including beverages and food. The entire staff was friendly and courteous and after waiting 2.5 hours for what should have been a 3 or 4 hour drop off was unexpected and the thing that really made my day was the car wash and full tank of gas!! Thanks Prestige Lexus for making my recall experience easy peasy!

JR is outstanding and is a true asset to Prestige Lexus. Great guy and very informed on all vehicles. He made it a pleasure to purchase my vehicle at Prestige Lexus. Very pleased on all parts of my sales experience at Prestige.

I had a wonderful experience at Prestige. Ruddy, my sales consultant, was extremely helpful and trustworthy. He made the process go smoothly. I would highly recommend coming here.

Customer service at its finest. Prestige lexus of ramsey has the best employees starting with J.R. Vega. During these difficult times I felt safe. Everything was being cleaned and disinfected. JR Vega made me feel very safe and I felt like I was dealing with a friend and not a sales person. It was my first vehicle buying experience if this is what car buying is Ill be here every year. I never felt pressured. He was very detailed and helped me understand all the ins and outs of the finance process.J.R is great at what he does and I will send all my friends to shop with you.

Lexus reliability and service is mostly what I receive every time I come for service. The service is great and you even get free car washes. Thank you Prestige Lexus and personally Joseph Scalo .

My 2019 Lexus I-300 was the subject of a safety recall pertaining to a defective fuel pump that could cause the car to stall while operating at a high speed. Prestige Lexus emailed me and phoned me to let me know the importance of having the fix done for the recall. I scheduled an appointment and drove the car there. The parking attendants at the reception area politely greeted me, took the keys and told me to check in at the receptionists desk. The receptionist politely told me that John, a service representative, would help me. A moment later, John came to the receptionist desk and escorted me to his station. Originally, I was going to take a loaner car and drive away because I was told the repairs would take about 3 hours. But he informed me that it would take only about 2 hours. So I decided to stay and wait in the reception area. They brought some very nice sandwiches wrapped in plastic for everyone to enjoy along with the coffee, water and other items. At the 2-hour point, he told me the work had been completed and that they were going to wash the car. About 15 minutes later, the car was ready. It was repaired, washed and the gas tank was even refilled from about a half tank to a full tank! All of that was free! The service was friendly, polite and totally efficient. Everyone was so nice and did their job perfectly. It was a beautiful experience.

Friendly and knowledgeable staff.. followed up on phone calls and promises. Highly recommend Bought a used car.

I recently purchased a vehicle at Prestige Lexus of Ramsey. What a wonderful experience. I can’t thank them enough for all their hard work to get me into the RX 350 that I’ve had my eye on for months. I first met with Wayne and he put me in the very competent hands of Imran. The dealership is immaculate (even tho it’s under construction). If you are in the market for a new car or SUV, I highly recommend Prestige Lexus of Ramsey.

I recently purchased an RX hybrid, and the experience I had at Prestige Lexus of Ramsey was phenomenal. Demetre was amazing and worked hard to get a car that was perfect for me! He went above and beyond, and I am so happy with my new car! HUGE thank you to Demetre and everyone at Prestige Lexus of Ramsey!

Its a mixed experience. The sales person, Sergio Lopez was very helpful and maintaining communication on the phone regularly as I was traveling from 4 hours away. It took solid 3 hours to be done with all the paper works and setting the financing application.When I saw the car in the parking lot, it was covered with pollen and other dust all over the body. Even though Sergio repeatedly told me that the car was cleaned and everything was all set, however, I found it otherwise. The worst thing is that when they finally handed me the car, I found that it was not well cleaned specially, when you open the doors, you can see dust all the over the hinge area to the parts of the door that goes hidden when you close the door. Similar thing noticed in the rear lift gate.After the test drive, I repeatedly told Sergio to clean those area, and he confirmed me that the cleaners know about their standard cleaning job, and they will do it.Finally, what might have happened that either Sergio didnt let the cleaners know my concern or the cleaners didnt do their job. I know its not a brand new car, but its not that old either. The price was almost 70% of the original price but the service I received in return is not accepted.I wouldnt say the dealership is bad or should not do any business with them, but the management should notice this kind of mess by their crews and took consumers review seriously.So, what Im saying to the potential customers of Prestige Lexus of Ramsey is that please dont wait till the last moment when all the paper works are done to let your concern know. Make sure they understand your concern, and address them before handing you the car.

I’ve been a customer of Prestige Lexus for over 15 years. I’ve had some really excellent experiences, but I can’t rave about this one. The main complaint is about communication. I was told my car was expected to be ready by Friday or possibly Saturday. The parts didn’t arrive but I had to call to find out that the car wasn’t available when I needed it. I had expected to use the vehicle during the weekend, it is a large SUV - I needed the space. The dealer provided me with a good substitute, and I expected the car to be ready Monday. Monday came and nobody called. I didn’t chase them this time. I waited, and at the end of Tuesday I got a call about the status of the car being ready. I think the communications are slipping here. The quality of the work is excellent, the people are friendly and the cars are excellent. In the future I hope that the dealer, reading this, will prioritize updates better.

I actually think that $196.00 is a bit expensive just to check the systems (no oil change- no major advice- and while I appreciate that the vehicle was checked out -and knowing that my 4x450h with 186.486 miles is fine, I am not convinced all of that was worth the time and expense. I can see a local mechanic for that kind of money. I did not need an oil change and was advised to keep an “eye on things.”My other concern regards the cost of replacing the glass part of the passenger side door mirror which simply shattered unexpectedly while driving.—after doing just a little research and talking to a few car people pretty much everyone agreed the mirror cost was excessive $560.00 + labor- kind of a rip off considering that multiple sources showed the part at less than $200.00.Just saying….Additionally and worth noting-I love my car- but I am getting the sense - on the sales end & service end- that customer service is not where it should be in terms of both information, courtesy or professionalism.I noticed repeatedly a take it or leave it attitude. I do plan on buying a new car Within the next year or so.And while I love Lexus- not enough is being done to make my experience acceptable.I will not buy my next car from Prestige if I do stay with Lexus. Additionally has been a decline in the showroom, and service waiting area. Staff should probably think about the way they present themselves to the public.From a marketing standpoint- a thorough review should take place to determine whether Prestige is up to the standard the brand hopes to present.I can buy a Subaru if I want to experience run of the mill- take it or leave it attitudes and customer service. While Lexus is a luxury car- my experience is anything but.

Today I leased my second vehicle. I don’t know if the reason I keep going back is due to the luxurious cars or outstanding hospitality I receive from Jorge in the Service Department or Demétre my Salesman. They truly set the customer experience bar high. The Ramsey location they’re all amazing people and have gained a client for life or as long as God allows me to be. Amazing job gentleman.

Mariela was extremely helpful and professional throughout my visit at this location. It was a pleasure to work with her as she was able to answer all of my questions and guide me throughout the process. ProfessionaI, honest, knowledgeable and a fast paced sales woman, I highly recommend her!

Having had a considerable amount of experience with Lexus service at a different dealership, I couldnt help but notice the differences. The quality of personnel here was remarkable. Everything that was done to my car was excellent. One item was overlooked but was quickly corrected. In particular I would be remiss if I didnt mention by name one individual...John Desantis. He was so attentive and communicated clearly every detail of the service. He puts a very good face on Prestige service. I will surely buy my next Lexus here.

Had my Toyota truck serviced at Lexus in Ramsey today. I was a customer years ago. Since then, I’ve tried service local mechanics and two Toyota dealerships. Those were all mediocre experiences. So, today I decided to take the Toyota truck to Prestige Lexus for the first time. What a difference. Great competency, speed, communication. They’re wonderful. It’s like a different planet. Kudos. And, thanks to the service lead Joe. He’s terrific.

I went in to get pricing and walked out with a new car. When we first arrived a sales person held the door open for us. Little did we know he was going to be the same man who sold us the car.I didnt have an appointment but that wasnt an issue. Our sales person was Ruddy Balbi. He wasnt pushy nor did he play games. He knew I wasnt in the market for a Lexus, since I was doing comparison pricing for the Audi Q5. But he convinced me getting the Lexus NX was the best option, and so far I have to agree.Everyone at the dealership was very friendly and personable.Id also like to take this time to give kudos to the delivery specialist, Rich McDowell. He explained everything to me in great detail. The way it should be when you get a new car.This was truly the best experience Ive ever had with a car dealership. I highly recommend them if youre looking for a Lexus.

My wife rosi and I just leased a another Lexus from prestige. Rudy was very helpful. He is very knowledgeable and got me in and out with in 20 minutes the day of pick up. Lobo and the rest of the managers very helpful also. I highly recommend Rudy and prestige Lexus to anyone who is looking to by a Lexus.

Well, here’s another example of a bad experience. Been calling over a month!!! Jeff Miller decides to respond whenever it’s convenient for him. I’ve sent emails and several voicemails and NOBODY returns my call. I’m sure I’ll get another response to this negative review but facts are facts!!! Been looking for answers on this title and I get nothing! This dealership is horrible!!!!!!!!!! Proof right here and I have many other screen shots of phone calls. You call there and you get transferred to a voicemail where nobody calls back. Pathetic!!!

I strongly recommend this place to anyone who is looking for a new/used car. I like to research different kind of cars and have bought nearly 10 cars (80% are used) in the past 7 years for myself and families, this place provides one of the greatest shopping experience, thanks to below reasons:1) Large inventory, very important for used car shopping so that you have multiple options to fit your preference & budget.2) Very professional and friendly employees there, no pushing selling, they are trying to help find a right car for customer with a fair deal.3) They treat you like a long term customer with respect and transparency. During the process of talking numbers (you know that is the tough/hassle part), I somehow feel like shop with a friend, and we just exchange our opinions about the car and the price, and eventually both sides agree with each other. I know I could get a bit better deal if I argued more scratches here there and come again at the end of this month, but just to save my 300 miles round trip, and with the respect to these hard work salesperson in weekend, we made a deal and I think that is fair enough for both sides. Every business deserves a profit, they earn my business with a decent way!4) The smooth transaction processing, they take good care of the payment transaction and quite flexible.5) Prompt feedback after the sale, I have some minor question on the way of home and they replied timely.6) Lastly, with a proper expectation that many (maybe all) dealers in NJ looks add documentation fee, here they do add $699, I called in advance and they told me clearly about it and I always consider I have to pay this part when talking about numbers. Otherwise suddenly got noted about this extra cost might be frustrated.Thank you to my sales consultant Daniel Choi, and the manager Rich, it was a pleasant to work with you and appreciate your help find a car I like and I will be always come to Prestige Lexus if I have any needs in future.

I have used Prestige twice now for my car. Both times, I have been taken care of. They are efficient with the online and in-person communication, the staff is knowledgeable about my car, the waiting room is very pleasant, and my car gets a nice carwash after its treatment. I am very pleased with my visit and service.

The reason we gave only 4 stars is because the salesman who didnt know that we made-up the price of the car prior to our arrival in the dealership was Rude and didnt have the courtesy to apologize.But all other aspects were fine and should deserve fifth star.

Prestige Lexus of Ramsey have excellent people working there. I have no words to describe them. But here goes. Starting with Mariela. Her compassion and professionalism succeeded any car dealerships I ever encounter and I dealt with many!!!. She treat me like I was her #1 customer and she didn’t give up on me due to a financial situation I came across when I first met her . In fact, because she was so understanding, I return a month later and purchase my dream car. Mariela also took charge and was positive in every step of the way. In fact, she introduced me to an excellent loan manager Lexi who was compassionate towards my approval and together with Jose (dealership manager), they didn’t pressure me at all in buying my first Lexus. Over all my experience with this particular company was excellent and I give it a 100% customer satisfaction.

Best dealer and service center around. Excellent experience everytime. Very professional and knowledgeable staff. Whether you want to buy or trade or get service done, it will be a pleasant experience.

I bought a car recently from Sergio and I can honestly say I had the best experience he is very knowledgeable and helpful and kind and I appreciate everything you done for me ! The best dealership and the staff are very friendly thank you ounce again Sergio for my new car ! Ask for him he’s a great salesman

We bought a brand new RX350 F Sport 3 weeks ago with the Help of George Reyes and General Sales Manager Jeffrey Miller. We got a great deal and both both guys went out of their way to get me a great rate on financing that I was shocked to get. I was so impressed that we went back again the week after and got a new GX460. My wife and I are so happy with our new purchases. We both just want to give a big THANK YOU to George Reyes and GM Jeffrey Miller for going out of their way with helping us with our buying experience 🙏🙏🙏

I had researched many vehicles prior to going to look at the Mercedes Gl 450 listed on the Prestige website as I am towing a 22 ft airstream. I was in New Jersey to look at two cars. I never made it past the first stop at Prestige Lexus. I will start with for my research purposes having a free Carfax report was key. Upon my arrival I had very specific needs. J.R went above and beyond spending many hours going over all of the features to the point that we were there past closing. Between him & Trevor in the finance department I left that day in the Mercedes of my dreams. With the towing capacity of 7,500. It was also poring buckets when I got home so I was very great-full for the swag bag I received including an umbrella. It makes a huge difference going to a reputable dealer vs the poor experience I had when I purchased my last car. I also have a bumper to bumper warranty thanks to Trevor. I will definitely keep in touch & send pictures of my trip. I feel they had my safety as women traveling alone towing a vintage airstream in mind over making a deal. I really felt taken care of & left feeling like family.

Buyer beware - this is another of those dealerships where you get no support once the sale is done. One of the most unresponsive I have seen over 50 years. Messed up on providing appropriate ownership documentation and hasnt responded at all!

It was such an easy and seamless process working with Kimberly! She is full of knowledge and will guide you through the entire process. I love my Jeep and the service I get from prestige

Jose (finance manager) Sergio (sales rep) and a George (business manager) took excellent care of me. Walked away with my dream car that i never thought i could afford ! Thanks to them. Deff recommend!

Purchased remotely. Santiago, sales representative was very personable and gave me comfort in my buying experience. Lexi, the finance manger was incredibly transparent and thorough during our finance finalization. Though they were very busy both were organized they were frequent with communicating with me regarding my purchase. This made purchasing a vehicle from over 1,000 miles away hassle free and with a peace of mind. When you walk away feeling like that from people you’ve never met face to face when buying a vehicle that is priceless!