I love this service center! They never try and push unnecessary services on me, and Id like to give a special shoutout to Dan Martini. He is an excellent service agent and an all around great guy to interact with. I highly recommend this service center! In three years Ive never had a bad experience there.

Having a scheduled appointment means what? Upon arrival 3-4 hour wait. My service advisor, Emily M, was very friendly and attentive to my car’s progress. She made sure I had transportation to the local area if I needed to wait somewhere else and offered some local business.

My sunroof motor stopped working. I called their service department for a quote. I was told about $1,450.00. I questioned the high cost and was told that the headliner (HL) had to be removed and it was a 4 hour job. I knew that was not true. I just did it in 20 minutes. I could do it in 15 now that I know what to do. Amazing enough, the HL was never touched. Works perfectly. Guess I am just 12x better of a mechanic than they are.

I had to provide an update of Toyotas service department after receiving exemplary service today...James is on top of his game & Jordan was tuned in & both never stopped moving! James kept in communication, tracked down a part that was difficult to locate & went above & beyond. This guy should be leading your service team as well as providing customer training skills to some of the other employees - his skills are impeccable, seriously!! Additionally, Jordan was moving the entire time - helping customers, communicating to the long line of us waiting & he never stopped once to talk, hang out or stand around - he was always helping in some fashion.I saw many other employees talking, hanging out & gathered in groups - while many customers were waiting in line. Not a good look for service providers. It seemed a certain few were very entitled - as if they didnt have to help?? You could definitely tell who was providing services. Jordan & James are truly assests to this department & company. I hope they are acknowledged for their customer service skills, exceptional work ethic & paid according to their outstanding job performance skills. These guys care about doing a good job & it is visually obvious! If you are able, I would - hands down - recommend James & Jordan to help you for any services you seek here. They set the standard that the other employees should, at least, try to attain. These two employees make Toyota of Portland look better!

I wanted to buy a vehicle from the sales department and from the word go I was treated as a sub human. I was never acknowledged as a person as i was with a man. He was the only one anyone would speak to even though I had the money. The sales rep was so stand offish he was unable to hold a conversation and was unable to tell me anything about the vehicle other than “it’s been here a long time” and “if we don’t sell it it’s going to auction” I liked the vehicle it was great however when it came down to negotiations they gave me an OUTLANDISH proposal. Let me tell you I’m not a car salesman but I’m pretty sure you don’t LAUGH at the first price you bring to the table… 11K OVER THE AKSING PRICE! That didn’t include taxes. They thought they could take me for all I had as I was a woman. Maybe they thought I was “simple” as I’m from a small town in the middle of nowhere. When we asked to negotiate the answer was continuously no. They lowballed my trade so obesely and then refused to meet in the middle. (The other dealership took my trade for TWICE what they offered) The sales rep just said “I’m just the middle man”. 4 hours later I received a text saying “sorry for today come back Monday we can go down to what you want” by that time I had already signed papers for a newer model with more options at the price I wanted from Allen Weeb Chreverlet in Vancouver who were absolutely amazing. I can’t believe how poorly I was treated at this dealership i would never recommend anyone deal with this place they will highway rob you into thinking you are getting the only deal in the area. False. Go else where. Believe me you’ll be treated with respect elsewhere and given a FAIR deal. Sham on them for their practices and how they treat customers.

Made an appointment for a radiator flush and an airbag recall. Didnt have the airbag part and didnt have time to do the radiator flush. Went there for nothing.

Totally disappointed with this Toyota of Portland Service. In my honest opinion, the dealership itself is totally okay, but the service just disappoints me so bad that I decided to do my business in another Toyota Service even though I bought my car in this dealership.Long story short, I came with a problem regarding my car and paid for a service to “fix” the problem. When the service was done, I noticed that this “problem” of the car was still there (okay, maybe not as bad as it was before, but it is still there). I tried to put my trust on them at first, so I wanted to test the car first before complain about anything. However, after I used it for about a month, I still noticed that the exact same problem is still there and so I called and address this problem, as well as reminding them that I did this service with them a month ago and paid for it.Interestingly, the very first thing that they address back to me regarding my story, is about how I already use the car for a month, so it is not their responsibility anymore and since it is already a month after the service that I did, I can bring my car back and maybe do another service.....I mean...... I understand that I used it for a month; but I already explain as well that I didn’t use it for too much and I really did not notice any other small or big accident that happen to the car within that one month. EVEN if there was (and it is totally a big IF), your response as a big dealership service was to told me that the service was already over a month ago and so it will be kinda a “new case”? How about your responsibility regarding the service that I PAID before then?I rarely write a review on anything, but this is just really disappointing action from such a big dealership. It’s a big disappointment to see that what you “care” about is totally not about “service”.I don’t know if you will ever care about this review as well, but if you so, then Thank you.I don’t mean bad, but totally disappointed.

Professional and timely. Jason L was great to work with.

Rebecca Bray, my service advisor, took responsibility of all aspects of my visit for service on an old Sienna van and delivered a very on point experience. Many thanks!

Went because of an oil change special coupon in my email. The car takes more oil than the 5 quarts included with the coupon, but the service writer didnt know, nor could quote me a price. Service was estimated at 1.5 to 2 hours. They went over by 15 minutes, no big deal. Paid, only $20 over the coupon price, then waited for them to bring my car around. That took 45 minutes, waiting in the 91 degree heat of the afternoon. Im thinking that I wont be visiting this dealership for service again any time soon.

I took my car here for a tune up, and they broke it. They stripped the threads on the oil pan. It took several days (one more than promised) to get the part, and they still charged me for it. When I finally could pick up the car, theyd not only removed my floor mat, but left writing on the drivers side door saying NO OIL - DO NOT START.

They are really nice and freindly.

Always use T O P. Nice place

Clean, friendly customer service, efficient. Would recommend.

Needed a recalled fuel pump replaced and computer reprogrammed for a known lurching issue - all done in one day!

Horrible very rude to my wife by far one of the most unprofessional places Ive ever been to in my human existence of a life needless to say they all need to be fired and replaced

Fast, friendly and always helpful when you ask questions about your vehicle. Service is always on point.

Definitely helpful, so awesome, grand , very timely

Called multiple times and got my information taken and never heard back, this was in the time frame of a month. Very disappointed. I just wanted my recalled fuel pump replaced.

Took my car in for 125,000 mile service. Was about like I expected & about the same price I expected and good service timing

The service was excellent and professional. The entire staff was very attentive to the guests. Also, the price of the service was reasonable. Indeed, I will go back again for my next miles service.

Great service

Needed a quick swap of my license plates and was helped by three super kind gentlemen that fixed me up in a jiffy. Great customer service!

Fast, efficient and friendly.

Always professional

Great shop to take my car for repair.

Professional and efficient.

Great place 2 buy a car

Thank you Summer

Great shop!

Charges were higher than quote. Eventually resolved issue with manager but was disapointed in treatment.

Great service

On a good day the service is still only 3 stars but, after calling and leaving vm’s to ask about a wrench light that had come on in my car (right after oil change and tune up) and getting no response, my review drops to 2.I finally drove the car in, explained the situation and waited for the light to be cleared. Everyone is busy and short staffed but if you want 5 stars, make more effort.