Lou & Bryan were absolutely amazing. They made sure our experience was top notch and they found the perfect Mercedes for our little family. Everyone was very friendly & welcoming. Penske family dealerships know exactly what 1st Class experience is all about. We were introduced to the GM, the Corporate Manager, and the Regional Manager. There was no need for the introductions, but for them to make their rounds meeting customers was appreciated.

It didn’t get any better. Lou Gordon was a gentleman, funny and professional and made the whole process of buying a Mercedes enjoyable. Then moved into the financial side with Susan Maunders and the professionalism continued. No high pressure, just laid out the accessories for the vehicle and let me make my own decisions. Beautiful dealership, and won’t hesitate to go back to get another one!

I believe the the service department did very good work. The engine light is now off, and I have the outside temperature reading on the dash again. I dont have a way to verify other work performed, but it has been good for the last 100 miles of driving. Working with the service rep is a strange experience. It was near impossible to get an update over the two weeks the van was being worked on.

Our salesman, Ed was easy to work with. He was quick to find solutions to our needs. He went above and beyond to make sure I got the right GLC in a market where selection is short. I would highly recommend! Overall, the best car purchasing and trade in experience I’ve had.

Lou Gordon helped me find my “Benzy” last year. Every time I get into my GLE… I’m in heaven!! “Benzy” had her Service A and love how professional they are! I highly recommend this dealership and service.

Took my GLS 450 in for her first service. We are hours away so we drove in on a Sunday, did some shopping and dinner, spent the night, then took the car in first thing in the morning. I explained that we hoped to get it done quickly since we had a long drive home and that we needed a loaner car for the day while we waited. They had no problem getting us a loaner and my vehicle was ready before 9am! Couldn’t have asked for a smoother experience.

A new Mercedes for my birthday! And its beautiful! John you were great! My thanks to everyone that helped me!

Great experience with this dealership’s service department. The service advisor Stephanie did an excellent job keeping me updated on the status of my vehicle and related repair requirements and cost.

As much as it is a inconvenient trip to get my Mercedes in for service , dealing with Aurel makes it a good experience.I have been a Mercedes owner for 55 years, and know what to expect. Aurel knows the product and is very credible.Arno Berger

Wow, once again I had my RV Sprinter serviced and once again I am amazed at how quick and professional everything was taken care of. I cannot say enough compliments about my advisor, Kay Guerrero. Kay is the best and she will keep you updated on all aspects of your service!

My experience at this location was excellent from start to finish. Stephanie Lewis, my service representative was wonderful and pleasant at greeting me, explaining the work that needed to be done and the pricing on the invoice. She was also very responsive and always kept me updated to the status. A+++

My salesman, John, was fantastic. Very patient with me as I made my decision. He made the entire experience painless! Everything was very easy and I highly recommend him and the dealership

Work took a long time but they were able to activate an extended warranty so I ended up not paying anything but while the RV was there for around 2 weeks there was some damage done to the front fender that was not noticed so I have to take it back again. Staff was very professional and courteous, and the facility is outstanding.

Mercedes lost a lawsuit because their ACs collect mold and begin to smell bad. I took mine in for the covered repair. After that repair, it still smelled like mold AND the AC compressor went out within 5 MILES OF LEAVING THE DEALERSHIP. I cant imagine theyre not related. This dealership refused to take ownership. The service writer was very professional and told me he would talk with the manager. After a couple days, he called me back and told me they would not offer any help and that the repair would cost me $3,098. When I asked if I should talk with the service manager, he emphatically said no, so I didnt. I decided to take it to another very reputable auto repair place and had quality parts with warranty installed for nearly half the price. I will say, everyone that I spoke with has been VERY polite and professional. That said, the way I look at this, they cost me $1,790.

Blake is your guy if you are looking for a new Mercedes-Benz! Easily one of the most fluid and streamline dealership-sales experiences I have had. I look forward to doing more business with Blake and the rest of the MB North Scottsdale team!

Lou and Bryan were incredibly upfront, helpful, and thorough. We did a 2 for 1 - traded in two Mercedes for one. Lou went above and beyond helping us get our older SL500 picked up by another dealer. We were traveling from a couple hours away - all the paperwork was ready and the preowned car we chose was better than we could have imagined. Thank you Both!! We are thrilled with our new ride! M & M

Disrespectful place. What one does not expect to find in a dealer of this category. I was interested in buying a car two days ago, as I arrived at 6.40PM near closing time the sales Rep said that we could not run the numbers but that he would prepare some quotes and send them to me the next morning. At all times it seemed that all he wanted was for everyone to go home on time. I can understand that, but at this time I DID NOT RECEIVE ANY RESPONSE FROM MB. Not a call, not an email or anything. Simply incredible and will not return in the future.

Outstanding service! I am very happy with the purchase of my car. Chayse was extremely knowledgeable and answered all my questions swiftly. Normally I have anxiety when visiting car dealerships because of bad experiences in the past but not at this dealership. Everyone I had the pleasure of interacting with were all very friendly as well as being exceptionally professional. I would highly recommend Mercedes-Benz of North Scottsdale to anyone in the market for a new vehicle as this dealership has changed my perspective of the car buying experience as a whole. I will definitely be back when I’m in the market for a new car in the future.

Mercedes Benz of Scottsdsle , formally Schumacher, is a fabulous dealership . Focused very much on customer service . I have been using them since 1999 when we moved here. Had several cars and several different experiences. Problems , there have been some over the years as is normal with any car, were and are always remedied with a friendly attitude and a quick turn around . My last experience of late ( windshield wiper broke) was taken care of in an expedient manner and I could not have asked for more! Thank you so much to all !!!

Gregory Davis was my sales connection at North Scottsdale. We communicated on the phone prior to my visit. He was professional, transparent and honest. Great qualities to have in sales. He honored is commitment from the phone call and the transaction was seamless. He still continues to follow up even on non car related matters. Highly recommend

Great experience, possibly the best Ive had in 30 years of buying cars. Worked with Cameron. Not pushy, not salesy, easy to talk to and very straight forward. Offered me more for my trade in than any other dealer. Highly recommend!

Lou Gordon was incredible to deal with. We had to purchase a new vehicle from out of the country so it would be ready on our arrival. Lou was great to deal with on the phone so we could get the transaction done and just some minor paperwork remained on our arrival. He made it all so seemless. Thanks Lou, it was a pleasure dealing with you.

Service at this dealership is world-class. Every time I drove in, I was always treated with professionalism and respect. Mr. Mark Dornick, my service advisor, is an amazing young man. Always courteous and patient.

Phenomenal customer service! I had purchased a pre-owner vehicle all the way from New Jersey and the salesman Joe Shannon was excellent in assisting me throughout the whole process. The finance department, pre-owned car manager, and general manager were also very helpful in communicating with me and getting the deal done! I recommend MB North Scottsdale for anybody looking for a new or used vehicle. When the vehicle arrived I was blown away by the condition of the vehicle as they take great care of their entire inventory.Thank you again!

Lou Gordon took a good care of me recently. Stopped by to get a used c300 and got a good out of door rate. He is a professional who has the knowledge to help and fun to talk to. We also did small loan on the car ($5500) and he was able to get me qualified with solid rate. Thank you and your whole team for making my buying experience easy and fast.

Lou Gordon was the best! Service was very helpful, very thorough, and I will buy again from this dealership in the future! Thanks again Lou!

Outstanding service and reasonable service pricesMany thanks to the service consultant LUKE MORGAN for being honest in addressing all the critical status and explaining the outcomes

I actually arrived at a location different from the one at which I scheduled my service. I was welcomed, made comfortable, and received regular communications from the service coordinator regarding my car’s service. Most importantly, my service was completed by the promised time.

Richard Rollnick is the best Sales Consultant at Mercedes Benz North Scottsdale. I must add everyone at the dealership that I have encountered is welcoming,kind and Professional. But Richard has gone above and beyond for me. He is my “Car Guy Expert” when I wanna “Burn Gas” he always delivers.This is my second Mercedes Richard has helped me purchase. Both times Richard exceeded my expectations. My first car was an Edition 1 E 400 in matte white with black and white interior. Thought that was the best looking car ever. Well, he showed me the 2020 AMG GT 53 in blue. Wow! This is the best looking car ever.Richard and his Sales Manager hooked me up with a great deal. Craig in Finance put it all together. Thank you Craig. Special kudos to John in service. No surprise, Richard introduced us on my first purchase.I will never own anything but a Mercedes! Never buy a car from anyone besides Richard and never go anywhere else but Mercedes Benz North Scottsdale. From Sales, to Management to Finance to service. This is the best group of professionals in the auto industry. Mr. Penske, take pride in the group of people you have representing your legendary name in the industry.Thank you Richard. You are family.

Anthony Salani is the absolute best. Always takes care of me and my mom whenever we need our cars serviced. On my last visit a nice gentlemen helped me transfer my sons car seat to our loaner car. The service here is always friendly and fantastic.

Left my ML for warranty service and had a loaner for two days. Heard nothing from the service department about status on the car, finally went in to check on status of ML..oh it’s done..no phone call no nothing to tell me it was ready…service advisor had left for the day..great …avoid this place far better service departments out there that actually communicate with their customers.

I had recently totaled my 2011 Mustang and was in the market for another one. I found one at a local dealership and thought I was set... took it to a well known dealership to have a used car inspection only to find out I was duped into a lemon... took it to said place to have them fix things and renegotiate. I handed the keys back. Downloaded 4 car apps and searched day in and day out. Found this beauty in Carfax, but she was not all ready to show to be sold! I contacted the dealer with my interest in the car and they responded right away. Lou was so funny, friendly and we setup a video chat so I could look at the car. See, I reside in the Kansas City area and the car was in Arizona! He really worked with me and I am so happy with how smoothly the process went. This was my very first experience in purchasing a car on my own and it was amazing customer service!!! Im now a proud owner of a 2014 Mustang Gt premium!!! She is my Dark Phoenix!🖤🦄

I had purchased my vehicle over a year ago on July 10, 2020 and I have never received my license plate. Ive been calling them over and over again and they say they will get back to me and they never do. I would have to say this has been the worst car purchase experience that I have been through. To make it worst I bought it as a gift for my mother and shes doesnt want to drive because shes scared shes going to get pulled over and get a ticket. This has absolutely been the worst...

The usual great service with Lou Gordon and Bryan!

As always Anthony does a fantastic job as my service contact at Mercedes dealership. He has been My service associate for a few years now and I’ve always been happy with him and the Mercedes dealership

Clean place with nice amenities. Very polite stuff.

Friendly and efficient. Thank you for the loaner car!

Be aware! I drove 600 miles round trip to view a car. We were near closing the deal when I asked to confirm the tires would be replaced. In a prior phone call I was told they were on order. I also asked that the under carriage be replaced. Not asking for much given the condition. The attached picture shows you the damage. All the rims are damaged, gouges and scratches, however, I was assured they would look like new. The salesman told me he would contact me Monday with pricing for the tires and facia. No call no emails. Wow! Guess they plan to through lipstick on this pig and sell it without disclosing those items. Shame on them for their lack of courtesy and decency. VIN WDDKK6FF2HF358863, 2017 E400, Polar white, red/black interior. Buyer BEWARE!

Well to keep it short, one of, if not the best car buying experience I have had. My wife and I delt with Lou Gordon. From start to finish the whole thing was a joy. Usually car buying and joy do not go hand in hand. I am a no BS, no jukin or jiving kind of person, so is Lou. When it is time for another MB, I know exactly where I will go! Thanks Lou!

Bought a new GLC 43. Love it. Lou Gordon, our salesman was great. The staff helped us setup the phone app. Getting the clear bra done.

I had the pleasure of working with Blake on a new GLB250. My wife was absolutely set on finding one with a 3rd row, which proved to be challenging. Blake went to work, and not only did he find one, he found one with the exact set of specs we requested, in the price range we gave him, and had it delivered to the dealership on the day that worked best with our schedule.Oh, and he did all of that in less than a week.This is my second Mercedes, but first time working with Mercedes Benz of North Scottsdale. If this is any indication of how things work around here, I’ll be coming back here again and again.

Working with Dwight Alfonsi was a pleasure. The dealership has a whole was actually an enjoyable experience. I can only give them my highest recognition and recommendation.

Superb customer service. Singh Virk, Shemron Tomer and by extension Lou Gordon made my buying experience seem less. Singh was knowledgeable about the vehicle and went over and above to accommodate my needs. Ironically, I purchased my first MB when it was a Schumacher dealership. They didnt disappoint and I would recommend, whether youre buying new or pre-owned, they treat you exceptionally. Im a SATISFIED customer and undoubtedly will bring them my business again.

Always top notch service and they even towed me after hours! I’ve had my Mercedes almost 10 years and still Iove it.

North scottsdale dealership is one of the best. Lou gordon took care of us really well. And the car we needed he helped us find that car. I will highly recommend them to my friends and family.

Great service, picked up a nail in a tire and they replaced it under the two year road hazard policy you get with tires when you buy from Mercedes.

Thank you to my service coordinator AUREL BOBESKU. He always assures my needs are addressed during every visit and makes me feel like a VIP. Give this man a raise!

Love Mercedes of North Scottsdale! Aurel and Stephanie always take great care of me. The other day when i had a tire mishap, they rearranged everything to get me in ASAP, provide me a loaner and ensure I wasn’t stranded during my wait for a tow. I will always recommend Mercedes of North Scottsdale!

Great service, easy drop off and they were done hours ahead of schedule.

Mercedes-Benz of North Scottsdale was absolutely great! Our salesperson was Justin Bierman and he was a pleasure to work with. Justin listened to what we we looking for in a new vehicle and did his best to find what we were looking for. We liked the GLE because it was closest to the ML350 we planned to trade in. Justin answered all our questions and made himself available whenever we needed him. We also had a great experience with Don Scott Montgomery in the finance department. He explained all our options for financing and extra services clearly with no pressure. We highly recommend this dealership and Justin Bierman. Thanks to all who helped us!!

This was one of the best car buying experiences I have gone through. Beautiful facility, great salesperson (Blake), and easy delivery. 5 star, first class experience from start to finish. I highly recommend this dealership.

I really like the facility and have known if this place since I was born. The people are great, nice, and friendly. The management is superb as well, when I had some issues with a recently purchased c300 they were quick to help me out after getting in contact with management. They will get what you need taken care of, if you are there in person, with a high level of professionalism. Some feedback I would provide is that they are not too urgent when trying to connect via other modes of communication like text, email, or phone. Overall, great place with great people, I just hoped that they could reply promptly when an email or voicemail is left so you don’t have to constantly try to get in contact with them or physically go to the location.

Lou took time to help us. We bought an older car, but he gave us a fair price for our trade in and went above and beyond to get us a good interest rate on our loan.

I dropped off two E550 cars for Service A and was very pleased by the professional Mercedes team.Timely delivery

On time service completion, comprehensive check list, professional and personable service advisor. No complaints.

Bought a new C 300. LOVE IT!! Staff is very nice, friendly and helpful. My salesman Singh was awesome !! He answered all my questioned. He was very passionate and informative. Criag the finance manager was also great!!

I arrived to get my battery replaced and was refused service. I will never ever be going here again. They do not treat every customer fairly. A warning to everyone that is looking to buy a new car or get your vehicle serviced go to the Mercedes Benz dealership by Arrowhead.

I had the pleasure of working with Justin B. when purchasing my new GLC 300. He was excellent with a laid back relaxed personality that matched my own. He was very knowledgeable and made sure I knew every inch of the vehicle before I left. If you’re looking to buy, ask for Justin in sales.

I cant say enough about our positive experience with the dealership and Lou! Lou responded immediately to an inquiry and met my wife and I on this day off for us to see the car. After a less than acceptable at another dealership, Lou delivered on every commitment and detail. Lou made our 6th MB purchase a breeze. We are new to the area and we found the Penske team to be outstanding! I highly recommend contacting Lou for your next car. I know we will!

Luke handled my problem with the seat leather very nicely. Looks brand new.

The service is always first rate - complete, professional and friendly. Our service representative John Cummins is the best. He always makes us special and comfortable with the service provided.

My wife and I were looking to add a car to use on weekends but werent really sure what to get. We had it narrowed down to a few brands and talked to different sales people, but the experience working with Lou is what brought us to the store. He helped talk through a few different models and had them ready for us to drive when we showed up at the store. He talked about the features and benefits of each one and we were able to figure out what to get.For anyone looking a great experience...look no further than Lou at Schumacher Mercedes...hes a true pro and will help get you a great car!

M-B of North Scottsdale is a terrific place to do business. Everyone was very kind and professional. My sales consultant, Richard Rollnick was very easy to work with. There was never any pressure to persuade me one way or another. I thought he had my best interest at heart through this process. Susan in Finance was a delight, as was Danielle, the product specialist who along with her cohort seemed to really enjoy her work. I’ll be back!

Petros was phenomenal to work with. Professional and accommodating in every way.

I am a life time Mercedes Benz owner. Hands down Lou Gordon is a professional and a genuinely wonderful person. I have had the pleasure of knowing and doing business with Lou for twelve years. He is honest and always does the best for his customers, there is no one better. He and Sonya make a car purchase a pleasure. Even if you don’t want to drive a Mercedes Lou Gordon will put you in a car that suits you and your budget.

I cant say enough about our positive experience with the dealership, Brian and Lou! Lou went above and beyond with every detail. From the car to the financing, Lou followed through on everything he promised with no pressure and his enjoyable personality. I highly recommend!

The customer service is so poor there that I drive past this dealer and go another 10 miles to the Mercedes Benz of Scottsdale dealer at Fashion Square for my Gwagon and S63Update. I had a nice email exchange with Michael, the GM. The issue seems to be a matter of reiterating training and following procedures/protocols that are already in place. I am changing my review from 1 Star to 4 in hopes that follow through will occur.Wish you the best. T

Recall. In and out in two hours.Smooth and professional.Used my waiting time to negotiate the replacement for my current M-B (C300), a 2021.

Dwight was great to work with. Many Thanks!

My experience at Mercedes Benz N. Scottsdale was awesome Mr. Lou Gordon is a true professional quick & easy.

Great Customer Service and great S - class purchase! Lou and Bryan helped me a lot from the begging to the end. I was in Phoenix for 2 hours, because I am from Denver CO, and those guys helped me with test drive and all paperwork, and even covered all my taxi expenses from Airport and back! it was very nice!!Overall - 5 stars!

Had an “emergency” electrical repair required as we were about to leave on a road trip. My service rep, Kate, maneuvered the shop schedule to accommodate my situation. Even did the recalls that were due. Kudos to Kate and the service team,

Great sales service! I was helped by Chayse and he was so kind. He was not pushy about anything and answered my questions.I met Mike and Larry and they were so nice as well.Everyone I met at Mercedes were so friendly. No one was pushy and thats what can be intimidating.I bought my first Mercedes and Chayse followed up the next day how I liked it. I loved it.Check out this Mercedes location. You wont regret it.

I really like them, the customer service had been excellent for the last 8 years but this time around I didn’t have a great experience.They weren’t as communicative, didn’t wash my car nor did they get back to me when I had a few questions after I picked up my car to go over the report!Usually it’s not the case and am hoping they do better next time; similar to my experiences with them over the years!

Quoted me one price for service and after approving the service 15 minutes later quoted me another higher price. Service technician REDUCED the tire pressure to incorrect pressure and alarms sounded on the drive home. Had to refill tires once arrived home. When picking up the car it still had No Wash written on the drivers window, had to get someone to clean it off. I had been using this dealer for years with my previous service adviser who retired. Will not return to this dealer.

Justin was great with buying my first Mercedes… very honest and helpful

If your not buying your Mercedes from Schumacher, your paying to much an not being treated like family.Lou Gordon is one of the best. He set my wife at ease with the buying experience. From Lou, to Sonya , to Bryan and Don ....Shame we can only give five stars. Thank You to all of the of you . We love our GLC 300 Sport.

Michael Wood the salesman that helped me with the purchase of my C300 this week was truely exceptional in every way. He was honest, professional, knowledgeable and followed through in making sure everything was taken care of on the car just like we had discussed, before I came back and picked it up. And he didnt pressure me! The two new guys Blake and Leon did a great job too. I highly recommend North Scottsdale Mercedes and Michael for a great car buying experience. :)

Fast and fair. Great service.

They are Great! Lou Gordon took great care of us. Totally exceeded our expectations.

Goid service, quick and efficient

Best dealership! Best sales guy is Chris hands down! Honestly best car buying experience I have ever had. Chris made everything so easy. I am very happy with my car and service. Keep up the good work!

Great service department. Fast, friendly, and efficient staff.

This review is specifically a reflection of their employee kate guerrero , extremely rude ! So much so we will no longer do business with mercedes benz of scottsdale !

We showed up early and they took us in right away. Kate was our rep. She was awesome. Kate noticed our passenger door was popping and made sure that was fixed along with our recalls. We were given a loaner too. It was quick, easy and stress free. I highly recommend Mercedes-Benz of North Scottsdale.

Service manager John was very kind of a personAnd very good job

Was able to utilize Lyft provided by MB. Car was actually ready sooner than promised. All in all, painless experience.

Always on timeVery honest is all situationsService and staff A+

Worst dealership service in 40 years of my experience. Made an appointment to have a known clunking issue with the sprinter van repaired, there is a bulletin out on it and I was told by the service advisor that they had done the repair successfully before. So I chose this dealership over many in the area.Firstly upon arrival I waited for the late service advisor to arrive to work. I was waiting for the van so I asked her to come tell me what other things were going to be done, recall etc. and how long it would take. Never saw her again. She never came out to update me the entire 8.5 hours I was waiting. I texted her at the end of the day to ask when is my van going to be done and she came to finally talk to me in person, that it was not done but I could take it which would compromise the loctite from bonding. Also the prop shaft needed to be replaced. It needed to be ordered. They sent me back to my hotel in an Uber. I told them to keep me updated on the parts arrival, that never happened and neither did the call for the van work being done. I just happened to be walking by on my way to Wholefoods and saw my van sitting out front. The advisor even had the gumption to say she was just calling me. That did me no good as I was in a hotel day to day $620 waiting for updates. No respect for my time! The best part is they didn’t fix the clunking issue as they falsely stated on the receipt. So I consider this service department the worst I have dealt with in my 40+ years of dealing with cars. Total hacks! Makes me think why they replaced the prop shaft under warranty???? They wasted my time and money! Never again this dealership!

Thank you Lou and Isaac at Schumacher European. No beating around the Bush got us in a really nice car and gave us more for our trade than what it was worth. Thank you so much for bending over backwards for your customers. My wife loves her 2018 Mercedes C300.

If you are seeking professionalism and a pleasant experience, do not expect this from service advisor Anthony Salani. There was an unfortunate incident that occurred during my first visit to the service department in early September. I will spare the details, but I would never expect this treatment from an employee of a Luxury Brand such as Mercedes-Benz. Just poor customer service overall. The Service Department Manager was informed and it has been addressed, but it never should have transpired in the first place.

Mike Stoops is the BEST here!He will make sure everything is perfect to your satisfaction before allowing you to leave. If not, he will make it right. I’ll purchase every car from this dealership from now on simply because of their service bay and options on cars!

Ive owned a 1999 E320 since 2004 and have used MB of North Scottsdale exclusively for service all these years. (back then it was called Schumacher Mercedes) The service has always been excellent, and all my service advisors have had EXCELLENT product knowledge.They never pressured me to get repairs done I didnt absolutely need, and always provided a loaner car. I belong to the Mercedes Benz Club of North America, and this entitled me to a discount which was greatly welcomed!EVERYBODY at the dealership is just amazing, and I speak as a 16 year customer.

Petros at Mercedes Benz North Scottsdale took great care of me throughout my purchase process. He kept me informed of the build process and updated right up until I picked up my new car. It was a first class experience. I recommend this dealership and Petros to everyone.

Had a battery issue late afternoon and they got the car right in and said it would be an hour and I could wait or get a loaner car. I opted to just wait and car was fixed and cleaned right as they said it would be and everybody was super nice! Aurel took great care of us! Very much appreciate that high level of service!!

Lou Gordon and Tristan Aings were a pleasure to deal with!

Great experience trading in and purchasing a pre-owned vehicle. Lou was a great resource and worked with me on a deal even though I lived 4 hours away. He came in on Memorial Day to make the sale, which took maybe 30 minutes start to finish. Very happy with the entire experience.

We had a wonderful experience with Justin Bierman who sold my mom a gorgeous GLC 300. It was a beautiful September day in Scottsdale, my mom who has been retired for several years now, decided to do something nice for herself for the first time in her life. She is the most selfless person I know and gave her whole life to her family, never asking for anything in return. She always put herself second, so today was the day! She planned to buy herself a new car for the first time in her life because she deserved it! Justin was there to make that day so special for her. He was more than professional, kindhearted, super knowledgeable, easy to work with, and just an overall nice guy. He made the experience so personal and my mom just loved working with him! She said she will always remember Justin for making this day so wonderful for her. I have referred him to many friends and family because he provides exceptional customer service, more than five stars! If you are looking into purchasing a Mercedes, please contact Justin, he will make it the best car buying experience youve ever had. If you are reading this Justin, keep up the great work! You deserve all the best an lots of success! :-)

I broke down around dinner time and waited for AAA two hours and upon arrival the tow truck wasnt sufficient. With my husband in a wheelchair and it getting later, AAA notified us it would have to wait until the next morning. Deciding to call Mercedes Benz was the the only option and I wish I would have initially called. At 11 pm Mercedes dispatched a company. That tow service was outstanding, walking me through placing the car into neutral. They took the car to the North Scottsdale Mercedes. From the moment I called Mercedes Roadside Assistance to the time I picked up my car, Mercedes was absolutely exceptional in every way possible! I am in complete awe of the service and experience. I am a customer for the rest of my life. Thank you!

Lou and Bryan took great care of us. Hands down the best service and easiest car buying experience. Lou really went above and beyond and we will definitely be back to purchase future vehicles from Mercedes Benz North Scottsdale.