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Eagle Auto Group
4021 S 16th St, Phoenix, AZ 85040, United States
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Eagle Auto Group
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Ca
Review №1

My wife and I absolutely loved our experience. The owner treated us like family and I could honestly tell he was a very genuine, kind person. Everyone was professional and helpful throughout the entire process. I had an issue with the dmv getting plates and Eagle Auto Group didnt hesitate to help me resolve it and send me temporary tags. If you want to support small business and an awesome immigrant family who is chasing the American dream, Id highly recommend this place.

El
Review №2

Amazing people, extremely helpful and welcoming environment. 10 out of 10 would recommend. Very fair prices on trade in values and purchase prices.

Sa
Review №3

Saw some really cool cars , and found the car I want for a good price. Everyone was very helpful and helped me fixed some issues on the car

Ke
Review №4

I Bought this 2013 BMW 750 I November of last year 2020 and it’s in the shop now getting the heads done! Car didn’t even last a year,I would definitely think twice before giving them my hard earned money! You would think they would go through the process of having the vehicle inspected before putting them up for sale I’ll never do business there again. All that glitters is not Gold!!!🤬

Kr
Review №5

My Husband and I stopped in and the staff was so friendly and helpful. We found a beautiful family vehicle but we needed a third row vehicle that was hard to find in our budget and they made sure they ordered us one for our Tahoe. They definitely know how to make sure the customer is satisfied! We’ll be shopping there again!

Fa
Review №6

A++++ to sales man, customer service and all the team very friendly and respectful people , coming back for sure ....thanks eagle auto group

fa
Review №7

Sold me a bmw that broke down due to the timing chain snapping within the first 5 days.Refused to fix it. I barely got my title a year later and they still refused to fix it. Thats why I filed a lawsuit against them and am taking them to court. The owner still hasnt responded on getting my car fixed. But thats okay because Im getting my money back is nothing else

me
Review №8

I bought my wife’s X5 from Eagle Auto Group. Had the best experience ever, very professional and honest people. Strongly recommend to all.

Je
Review №9

Found my dream car online at Eagle Auto. I was very hesitant going to a dealership, the staff and owners were great! They are a family owned business and they made me feel like one of the family. As a disabled Army Veteran they went above and beyond for me. 🇺🇸I will send business their way for sure!!

Jo
Review №10

Horrible experience here. Do not go here for a car they will treat you like a second class citizen. On top of that they will sell you cars that they know are in the verge of breaking down for the highest price they can get away with. They have no respect whatsoever and the car salesman are very very rude. I highly suggest taking your business elsewhere.

ja
Review №11

I absolutely love this Car Dealership. The customer service was absolutely amazing. They had a nice selection of car’s to pick from , and they look great. What I liked most is the prices are great.You can go on there website and check out the prices for your self. If you are looking for a vehicle you should definitely check them out , and ask for Rafael Fuentes .

Ra
Review №12

Best dealership ever. Very good Costomer service and best prices in town . Recommend to everyone.

Sy
Review №13

**DONT BUY**I made the mistake of getting a car from them and paying cash, I was told if I didn’t like the car I could get my money back. 15 day 500 mile warranty. I was told the car was reliable when it wasn’t at all. When I brought it back because it was having so many issues they told me I could not get my money back. They are not honest people AT ALL. If you do decide to be foolish like myself and go to them READ the contract BEFORE you sign. TRUST ME* DO NOT BUY A CAR FROM THIS PLACE *

Bo
Review №14

I’ve experienced nothing but the best quality services from Rafael. I’ve purchased my Cadillac from him. I was very happy with the service he provided me also With the Cadillac. I was able to refer him to my sister who ended up buying a Lexus from him and she was very excited and happy that Rafael was able to help her out as well. I truly recommend Rafael and Eagle Auto to anyone looking for a great car. Thank you,

Od
Review №15

I bought a chrysler 300 from this place 6 years ago and its still running with NO MECHANICAL ISSUES and they are fantastic...this is the place to get your vehicle!!!

Ed
Review №16

I love going here i know the owners and staff great family hospitality i bought my first bmw from them had it 5 years best car i ever owned now im in da benz they will help you all the way through and if there is an issue u can always bring it in for sevice half the price out there that would rip u off but mainly they are very respectful . thank s for the food btw. Rafael ,rafid saif,thank you.. darwin What up bro.

Mi
Review №17

Update:I want to thank Raphael the financing manager for giving me a smooth transition on trading my car in. He went above and beyond to get me the best deal possible.

Da
Review №18

Very dishonest dealer. Shakir, the owner is a liar and will tell you anything to get you out of the office.Check out the Maricopa courts for details on previous lawsuits brought against this dealer ( Platinum Auto Wholesale).Suggest bringing any complaints to Arizona Attorney Generals office for prosecution.

Yv
Review №19

Furious that I had my 6 and 8 year old children here Waiting more than an hour for a headlight change and on TOP of that where smoking cigarettes in the dam office and was traveling through the whole office. We had to step out into the blazing sun till they finished. Horrible experience, im actually sad the had NO consideration that my children where in the lobby 😢

Je
Review №20

HONESTLY I NEVER LEAVE REVIEWS BUT I HAVE TO LET EVERYONE KNOW HOW HAPPY I AM WITH MY CAR! I GOT THE CAR I BEEN WANTING FOR A WHILE AND THE OTHER DEALERS WOULDNT HELP ME! THESE GUYS ARE SUPER FRIENDLY AND PROFESSIONAL . I REFERRED MY FRIEND AND THEY PAID ME $150 CASH!!GO TO THEM YOU WONT REGRET!

An
Review №21

Let me start off by saying Rafael and his team are great people and give great deals and helped me get my dream car not once but three times now. Went in the other day to purchase my third vehicle from them 10/10 would recommend to anyone if you are looking for great Foreign cars for great prices help me build my credit up so big shout out to eagle auto🔥🔥

om
Review №22

Great cars and friendly staff thatll help you get the car

Ra
Review №23

Very happy with the car I got. Kept their word when the car needed service. Tough negotiators but worked with us very well and we’re extremely helpful. Definitely would recommend to friends when wanting to upgrade their cars!

Er
Review №24

I bought my BMW from this dealership, Raphael helped me get approved even with my bad credit. They also gave me $150 when I referred my friend to go buy a car there :) Thanks guys

Ci
Review №25

So back in December we bought an 09 bmw 3 series from eagle auto group. Had the pleasure of working with Shane. He made the whole process quick and easy. We ran into a few mechanical issues and called right away to have them handled. Everyone was great to talk to. They even made sure we werent carless in the process. Every issue we have had has been solved almost immediately. I highly recommend eagle auto group to anyone looking to buy a car thats looking to be treated like family. Thank you eagle auto group and Mr. Kamal for all your help!

DJ
Review №26

Great management and great staff loved the experience thank you

Ir
Review №27

Looking to NOT purchase a car because people who work at Eagle autogroup cant answer calls or respond to your messages- then this is your dealership. the WORST customer service with Rafael. who says that would send a video and it takes 2 days to receive it. want a Carfax report? you will never get it. want a pre purchase inspection? wont happen either. because Rafael cant do anything, rather then lie.

Ja
Review №28

The staff at Eagle goes above and beyond to make sure they deliver your gently used car in excellent condition! Shane and the entire group made my buying experience completely seamless. Im a business owner and I dont have a lot of time. I told the group exactly what I needed and the terms I could afford. They took care of the rest for me! Shane took the time to provide me with additional options to make sure I felt completely comfortable with my purchase choice. All of the vehicle he showed me were in excellent condition as well as priced fairly. They asked me if there were any items that needed attention. I gave them a short punch list and they knocked them all out. They ensured all the leg work with financing was complete before I arrived so I was in and out in less than 30 minutes. The lot is not pretty but the cars are! The team is second to none in customer service. I appreciate the care they put into customer care. Definitely a must visit if you are looking for a second market luxury vehicle. Thanks guys!

La
Review №29

Awesome experience! Very knowledgeable and friendly staff. They listen to your needs and make sure you leave a very happy customer. They handle any concerns you have and make sure you have a reliable luxury vehicle. I love my BMW and am thankful for an amazing experience. I definitely recommend Eagle Auto for your next car buying experience!

Br
Review №30

AMAZING customer service! They are NOT pushy at all, they always want to make sure that YOU are happy with the car you buy. I Bought a 2010 Blue BMW 3 Series, it needed a few things done, without any hesitation they took care of it with NO cost! GREAT deals on cars as well! I WILL DEFINITELY BUY ANOTHER CAR FROM HERE!

Co
Review №31

I came here a while back and bought my friend a Nissan Altima, which we later transferred into her name. They sat there with us for endless hours talking about the business and things we should be aware about. Both of us were car virgins. They walked us through the process, and with the normal things that went wrong with the car, considering it was used and older, were willing to help us fix it. They went far and wide to make us happy, and in the end left with a great car. I had amazing service I went back and bought myself a BMW 335i 2007. It was older and did have problems that were fixed as well. So far, out of all my cars, I have by far enjoyed this one the most. They gave me great advice on which car is best for me and gave me details on which cars had a higher resale value if ever I wanted to trade it in or sell it. I appreciated their honesty and willingness to work with us. I had passed on the experience with my family and my step mother went and bought a Mini Coop for my brother, which he still drives. I had an amazing experience. With the time and energy that was put into keeping us happy and upholding their commitment to us and our satisfaction, I am more than happy to give them 5 stars.

Se
Review №32

I went in with my husband to just look around and we came to fall in love with a car we saw. At first I was a little skeptical with pricing and financing options offered to us but then once we spoke to a manager he explain everything thoroughly and from there it went smoothly. Now we are very happy with our car and I will be taking my sister next week. Great referral program offered from them as well :-).

Ke
Review №33

Shane was amazing! He assisted me in securing my vehicle quickly as I began my purchase process while residing in another state.I flew into Phoenix the next day to complete our sales transaction and pick up my vehicle. Everyone at Eagle Auto Group made my buying experience spectacular! At Eagle Auto, they take pride in rendering awesome customer service to their clients.In fact, I was treated with ultimate professionalism while purchasing my vehicle from them. If youre looking for a quality vehicle, in amazing condition and at amazing prices, look no further, Eagle Auto Group is the place to find it!!

Ke
Review №34

Super experience, Shane Fox was extremely helpful and stayed late on several occasions to take care of our needs. Vehicles seemed to be in great condition and priced well. Don’t let the lot scare you away, its very small and not in the best location, but definitely, a place to go to purchase your next vehicle.

Ro
Review №35

I truly have to admit this has been one of the best car purchase experiences I’ve had so far. Shane, the Owner as well as the rest of the crew have great hospitality. They are very helpful, and have a variety of very nice vehicles. I recommend any and every to this dealer, you will completely be satisfied when u leave. Your word is your bond, check them out!

Da
Review №36

Wow! These guys were wonderful! We are so pleased with the entire process, the professionalism, and nicest easy staff. Shane is very knowledgable about this business and we felt as if we were in the best hands. He worked his tail off for us. Rafael arranged amazing affordable finance for us and Val courteous and made us feel welcome front the start. They gave us great money for the trade in and now we are driving a Mercedes S550. We will tell anyone and everyone to come to Eagle Auto Group! Thanks again guys!

El
Review №37

Highly recommend this place, all their cars are very good. Went to other dealers, all of them were very pushy, but not the people here. Shane was very good with helping me with the finance and picking out the right car for my budget. Again would recommend this place to friends.

Lu
Review №38

These guys helped me get into a vehicle that was great for me and my budget. And if any problems I had with my vehicle they helped me get it fixed ASAP. I would recommend them if anyone is looking for a vehicle.

Er
Review №39

I can honestly say it’s the best place to buy a car...I got my first cars with them and have bin coming back ever since . Cars come out grate there .. They are really friendly and professional And also they will help you get qualified. Thank you guys .

Ka
Review №40

Excellent customer service. Always courteous and professional!

Ea
Review №41

It was the best experience I ever had when come to buy a car everybody made my experience very nice from the owner to the finance person and sale person .I would recommend there car dealership to everyone who ask me about were can try get a good car. I will them to go to Eagle auto group very honest people.

Pa
Review №42

AWESOME overall experience. I recently got a great deal on a 2007 Land Rover LR3. Every one there was great and so helpful. Kamal and his family along with Lorenzo and Rafael were more than great (Love you guys). They took care of all our needs and concerns. I will continue to bring my business to them with car services, as well as, buy a car from them again in the future and recommend them to anyone looking to buy a good quality used vehicle.

Ja
Review №43

Just bought a car from them and WOW was it an amazing experience!! Even with bad credit I still got approved and was out the door with the keys within 1 day of getting approved!If your looking for a great deal on a car, go HERE!!Highly recommend.

Br
Review №44

It is a good place to buy your car help to qualify and all workers are friendly

Ca
Review №45

Eagle Auto Group, you should feel ashamed. Your unethical business practices jeopardize the community and the environment.

De
Review №46

Will definitely buy from them again. Super friendly and made an appointment on a Saturday to work with my busy schedule. Thanks guys

Ol
Review №47

Excellent place helped me with low interest for being a 1st time buyer. Car I bought had one problem hooked it up with a new engine! And while they were fixing the problem they lend me a loaner. Took care of me great and all the people there are awesome as well.

Ab
Review №48

I got my first car here.They the nicest people Ive met in the car business, never did they try and push a car on me that I couldnt afford. They found a car within my budget that was working great.I couldnt be happier with my car but most importantly the people I met there Salwan the owner I believe was so helpful and understanding. And Larry the accountant did his job incredibly well. Thank you guys! You have an awesome team!!!

Ti
Review №49

I am very happy with my new used vehicle I purchased from Eagle Auto Group. This is a family owned business and they make you feel like family when you walk through the door. I had a few issues with my used vehicle after I bought it and thought it would be a real hassle to get it repaired. NOT SO!! These guys went above and beyond and even gave me a ride home, over 20 miles away, so I would not have to wait. These guys are GREAT!!!

Da
Review №50

Great prices..!! No pressure. Really nice selection of cars and the service was great! Highly recommend!

Er
Review №51

Went down there on Thursday and purchased a 2006 bmw very nice asking price little bit over 7,000 was able to pay 6,000 cash and the car was mine! So overall I was happy with that.i recommend people to go down to Eagle Motors.

ac
Review №52

Great Service, just left with moms she’s satisfied with her BMW 550i... good lookin Eagle Auto.... GO THERE EVERYONE IF YOU NEED A GREAT VEHICLE!!! Big THANKS

ro
Review №53

Eagle Auto Group is the best! They have the lowest prices and the best service. They specialize in European cars and have the best prices in the valley. Make sure to stop by, check them out and ask for Chris!!

Ro
Review №54

Really nice place to get a used car. Honest and trustworthy people.... I would recommend this dealership and I would buy again from here...

Th
Review №55

Sweet 100th review. Got my car from here last year and getting my second car this year! Thank u

MI
Review №56

Great place to buy a car. Just bought a 750li and had a great experience. Ask for Chris. Honest car dealership family owned. Quick in and out even sold a warranty for the car. No pressure and great prices.

Mi
Review №57

Honestly, I got a car from them that ended up not running well at all. It was a money pit for me, but these guys did everything to right the wrong and helped me, knowing if I didnt have a car, I couldnt go to school or work. We all fought tooth and nail for a good deal on a great car. Upgraded from a 2006 to a 2014, best decision. Definitely see them. They work with everyone

Em
Review №58

I love them!! They have great service and they are fast .. I highly recommend them

Su
Review №59

Went in with a car in mind and staff was very helpful. They worked with me and I left in the car I wanted. Thanks guys !

Ty
Review №60

NEW REVIEW.When I first posted my review, I had nothing good to say. Things now have changed.... The Eagle Auto Group have kept their word, and have made good on their promises to me. My car needed some repairs, and they fixed the problems. I would highly recommend these guys.

Ju
Review №61

Excellent service, were very helpful with the whole transaction. Very easy, fast and reliable dealership. Top dealerships Ive been to.

Na
Review №62

This place is a joke bought a 750li they claimed the car was serviced but not. I had the less than a day and had to bring it back because it wouldnt start up right away. They fixed that guess what low coolant next he said he would top it off. I said theres a leak fix it come back They put cheap green antifreeze instead of the recommended bmw stuff. I said forget took it to a real shop to fix the issues. Then guess what battery is doing discharge issue not holding a charge. Man it never ends they never call you back every time I called to see if my car was ready and it was. My temp plates expired I called for my places guess what they had them but never called me. Worst customer service and they just flip cars from auctions. Just today a new tire rear came apart damaged back panel less than 2000 miles on the car no warranty. These guys are a joke not sure how there in business. I wish I can more pics to show all this stuff none of this is made up is the sad part.

Os
Review №63

I have nothing but superlatives regarding the Eagle Auto Group! I had the pleasure of working with Chris Wazir and Rafael Fuentes, two highly professional salesman. Their attention to detail is the BEST!! I highly recommend Eagle Auto Group.

Tw
Review №64

They treat people good they have good service there a good a car dealer☺

Jo
Review №65

Buying process was simple and easy. Very kind staff. I would recommend this lot

Wo
Review №66

Highly recommend these guys ,came up from Tucson got approved and in a truck fast .no issues ,no bs , Good guys working hard to give you the best deal ,

Th
Review №67

Good cars great service. Some vehicles were a little dirty but they will always be willing to clean them up.

Ko
Review №68

I was in a jam do to my repo. No one would help me finance a car till I walked in to Eagle Auto Group. Friendly and the best they got me approved.

Hi
Review №69

Very good people to work with . The car i bought runs great and was a good deal . I would buy from them again.

Ma
Review №70

Responded to an ad on Craigslist for a BMW. Dont be fooled by the lot location. This dealership has some quality vehicles for sale. Shane took the time to show my Granddaughter Ciara a number of vehicles. .Was offered a BMW at a very fair price, recd a good trade in allowance, financing was arranged and minor repairs and issues were authorized by the owner at no charge to us. An honest car lot with very nice vehicles, and they were very helpful and responsive to my Granddaughters needs. When I am in the car market I will definitely check here first. They have a very highly qualified import mechanic available also.

Je
Review №71

So far had really bad experience with this dealership we purchased a bmw 335i. They’re vehicles are nice and all but they don’t take car of them they’re really dirty and they have mechanical issues. When we first drove the car it was running smoothly and it didn’t seem to have any complications. But after two days passed check engine came on so we automatically took it back to dealership and mentioned them about it and turned out the catalytic were no good and needed to be replaced so they told us to leave car and they will have it taken care of so we did leave it for a whole week. They never got back to us about it so I had to call myself to get an update. They told me they already replaced the catalytic so I believed it because they did have car the whole week. But days after the check engine came back on so I automatically took it to a mechanic specialists at bmw. They told me that they never replaced the catalytic and that they’re was a couple of more issues wrong with the car. This is the only dealership I ever had complications with and I highly don’t recommend this place they just take your money and don’t care about any of their vehicles.

Ka
Review №72

Very nice. Rafael helped getting us process thank you!!

Je
Review №73

Worst dealership in the valley they sell nothing but garbage. I bought a BMW 750 not even 2 months ago already smoking non stop had to trade it in to another place and get something more reliable . DONT BUY YOUR CAR HERE unless you have extra money to fix them.

ed
Review №74

I lost my job 5 years ago and its been so hard for me to get approve anywhere for a new car. This place helped me get approved and at a decent % rate!

Se
Review №75

Great guys over here, came to buy my first car and they were very helpful and honest, my car had a few issues and they fixed them at no charge no questions asked and made sure that I was taken care of!

He
Review №76

Ive reached out various of times and havent gotten any responses. Called, asked about a car I said ok I will fill out an app and did so in less then 5 minutes and never heard back until I reached out. Was told I would hear back and nothing til this day. Was very interested in a vehicle but seems like they dont care about what they state on their website. I even decided to give them another a chance and reached out again and still didnt hear back. Beyond ridiculous and stupid to have to keep trying to reach out to a dealer to buy a car.

Si
Review №77

I had an awesome experience with these guys! They are a small, friendly dealership that is very busy so you know theyre good! Everyone I spoke with was very friendly and knowledable.I just moved here to AZ and didnt have a vehicle with AC so Shane helped me get into a 2014 Dodge avenger under my budget! There was some cosmetic wear and tear on the vehicle, but their great service department helped me get all of that fixed before I brought the cat home!I worked with Rafiel (sorry if I spelled it wrong) in the finance department and he was very quick, answered all of my questions, and he was very helpful!I even got the opportunity to speak with the owner when I came to pick up my car and he was so kind, making sure my car was detailed to my liking before I brought it home and he made sure I was helped right away when I arrived!Like I said, this dealership is small and very busy! Everyone who works there is constantly busting as and helping everyone as quickly and efficiently as they can. Even though I was probably a bit annoying calling all the time to see when I could pick up my car they were always so friendly and always had a smile on their faces. I really appreciate these guys!I bought my car one evening, they spent the next day fixing it up, detailing it, and changing everything I wanted changed, and I picked it up the next day. Highly recommend these guys!

Ch
Review №78

Very pleased!! Great Customer Service, knowledgeable sales reps!! Seif alattiya is awesome!!Make sure you check him out!!Great experience!!Thanks

Di
Review №79

Thank you for the Mercedes, Great help from staff. With my bad credit I was still able to get a good interest rate.

Ja
Review №80

I picked up a mercedes E55 AMG. The car was clean. Dealt with Sal. He was honest and helpful. Not too pushy. Got me financed, good rate no issues. I will be back when I am ready to upgrade in a year or so. Thanks for taking care of me and making it a pleasant experience. I really appreciate it.

Ju
Review №81

I was a young first time buyer who wanted a fast well taken care car and I found eagles auto groups and their inventory is amazing Rafael made my first time buying a car the best and smoothest the quality in the car these guys sell are what made me not want to look anywhere else !! Its a no-brainer to get your car here !!!

Ca
Review №82

Very bad experience at this place not recommended at all, my husband was approved for the loan right away but they didnt give us the truck because they needed to replace a sensor and refill the ac freon..so it took 3 weeks because everyday something happens to the truck they dont even call to let us know, we have to been calling to check on it, we went 3 times to pick it up and they told us something came up and it will be ready tomorrow.. so end of the story they deliver the truck Saturday oct 21.. Sunday we drive it 14 miles and the truck turn off .. good thing my husband didnt sign the purchase order since he was working out of state and they were going to sent them through email. It took 3 weeks and it didnt work. Rafael was the person that help us with the sale looks like a person with no experience at all never comunícate with us. Just waste my money with the tow truck. And I just hope nobody answer me saying that I am talking about another place because o went to most of the reviews and thats what they told them. The truck was 2005 Ford F-350 I am sure they will remember the truck. Last thing Rafael told me was the truck was good already and that I just needed to take it to do the alignment and that was it. First time buying a car in a dealer very disappointed .

Os
Review №83

From the moment we got here Raphael helped us every single step of the way.. understanding our needs and being patient with us...My favorite salesman ever.

Re
Review №84

Just bought a Mercedes s550 a week ago and the experience has been amazing so far with this luxury car!

Ja
Review №85

The customer service is highly enjoyable, talked to a gentleman that knew A LOT about cars and loved the wide variety of cars in the dealership.

RI
Review №86

Very cool people, everybody is very friendly. The owner Kamal is very nice guy and he approves people no matter what, I highly recommended this car dealer.

xE
Review №87

About two months ago I saw a listing for a very clean looking M5, I went to go check out the car with my wife and as they were busy I understood why I wasnt helped right away. I was then approached by one of the salesmen and this salesmen said hey man are you gonna buy anything cause we are really busy as if I wasnt important or a costumer. This might have been because I look young I am only twenty, I then said I would like too look at the M5 and as I was approaching the car another salesmen opens the car door I thought he was going to show it to me he then says he is going home with the car and I have to make my look at the car short lol, he then goes on to talk about how he takes the car to drag strips and races it pretty often and I look at the odometer to see over 8,000 more miles than what was listed at this time I believe it was 96,000 that was listed. I then go on to tell him about my career and he finds Im not some stupid kid and I actually make 65,000$ a year and this point he was finally interested in me however I was not any longer. May not be the whole dealership is bad but my personal experience was not a good one. Do not judge by looks and stop racing your inventory.

Mi
Review №88

I arrived to the “dealership” today and the parking was congested. I had to park on the sidewalk. My intentions were to look, test drive, possible by the Black Nissan GTR they had for $61K. I have the funds in full in my bank. All the cars are bumper to bumper and had a thick layer of dirt on them. Not exactly what you want to see on a $61k purchase. There was a black BMW M6 that had tons of pigeon poop all over the roof. I walked over to the GTR and noticed some body damage to the front lower left splitter, and rear trunk. Looks like a burn mark on trunk. The rotors are toasted and have scored all over it. A brake job for this car is roughly $6K. Salesman asked if I was interested and I said yeah “was” and walked out. This place is a dump lolAdvice to dealership. Clean your cars, your lot, and your salesmen. You want your product to be presentable along with your representation. I would had negotiated for the GTR but the place and car was just filthy.

Ja
Review №89

My old car stop working and needed a car to drive back and forth. I still owed on my old car and I was scared I would not get approved anywhere but these guys helped me get approved fast even with bad credit! Thanks for all the help....

To
Review №90

Place SUCKS. Had to wait 3 days to FINNALLY be able to get the car I was looking at. They kept giving me the run around. Did NOT offer to test drive car. When I did the engine light came on and SAL Said it was just a SENSOR. Ended up having to replace the CAT converter. Yeah SENSOR alright. Have problem with car wish I could just return the MF. Do NOT trust or do business with these guys

he
Review №91

Shady. Drove up from CA with the promise that the car was a ten. Not only was the exterior completely trashed, they tried to sell the car without the ability to put it in park. Is that legal?

Lo
Review №92

I just got $150 for referring my friend! Thank you so much.

Jo
Review №93

My husband and I purchased a vehicle from Eagle Auto Group and have had nothing but trouble getting them to stand up to their word and written warranty. After a short test drive, I noticed that the steering wheel was shaky over 50 mph. Shane, the salesperson, assured me that he would have it looked at and repaired by their off-site mechanic. The vehicle was in otherwise good working order and shape, and at the time, no warning lights had lit up indicating a problem. I trusted that they would remedy the issue and I would take delivery of the vehicle when it was rectified. I proceeded with signing of the loan documents and waited for the car to be returned so I could drive it home. A few hours later, another employee returned with the vehicle and said it was driving great, it was a bad tire and now the problem was fixed. He said he drove it on the freeway and it drove nice. I took delivery of the vehicle knowing I had a 15 day/500 mi warranty and if a problem arose, they would have to fix it. Plus, Shane gave me his personal cell phone if there were any problems when they were closed and directed me to call his cell. I left and as I gained speed on the freeway the car was so shaky that I was getting sick to my stomach. I called Shane immediately and he said we could take the car to our repair shop and they would cover the costs. He wanted me to go to “His guy”, the following day, who didn’t have a business name by the way (Shane told me the color of the building and the general location). After getting home, I searched the area where he wanted me to take the vehicle and due to the questionable neighborhood, I informed him that I was not comfortable being anywhere near there. He said that I could take the vehicle to my shop of choice, they can’t pay the entire bill but they will help with it. The next day I took the vehicle to three tire shops, while on my way there the Brake pad wear light came on. Upon a brief visual inspection and based on my findings, all three tire shops agreed that the car had the wrong size wheels and tires and the only way to fix it would be to order new wheels and tires. We had no choice but to do that and garage the vehicle until this was done. 4 weeks later the wheels and tires arrived, we took the vehicle into the Porsche dealership and after a complete inspection they discovered that the back brakes were completely out...SAFETY ISSUE! We had to come out of pocket over $7000 between the wheels, tires and brakes and now Shane is giving us the run around. I’m not asking for the entire amount, only the cost to repair the brakes because that is a SAFETY ISSUE and any vehicle sold in the U.S. has to be sold with operational brakes. Shane gave us his word, and we have a written warranty. When I spoke to him, he said that we never told him about the brake problem and it was too long ago. I explained that the vehicle had been garaged the entire time and now is 400 miles into the 500 mi warranty. He said that we should have taken the vehicle back to him because they can do it cheaper so he is not paying for the repairs. I informed him that we have the right to take the vehicle to a shop of our choosing and since it is a Porsche, it will be repaired at a Porsche dealership. When I questioned him about the brakes he stated “we do not do inspections on the vehicles before placing them for sale... because the place where we acquire the vehicles assures us theyre ready to sale and in good shape. Bottom line, If Eagle Auto Group had properly inspected and fixed the vehicle before placing it up for sale, this all would have been avoided. Shane and the owner of Eagle Auto Group, put myself and my 10 yr old daughter into a dangerous vehicle. This could have been a far worse outcome. Luckily no one was injured, or worse! Unfortunately, our only recourse is small claims court.

wa
Review №94

Good place, nice people. I brought my brother in. Got his first car,I would definitely recommend them!!

al
Review №95

Really friendly staffed. helped my brother a lot who was a first time buyer.

Du
Review №96

Amzing took care of me and the car thank you vary much

ke
Review №97

I just bought a BMW 7series and I could not be happier the service was incredible supper frendly I would recommend them to anyone

Ka
Review №98

I just bought a 2005 Audi & i had some issues with the car, so i took it back & they repaired it. They are a great company to buy a car from.Ill go back to anytime to buy another one.

al
Review №99

This is the worst place to buy a car. Dont shop here....I REPEAT DO NOT BUY A CAR FROM THIS CAR LOT...i put 500 down while my credit was being approved. Went back the very next day (today) to tell them i could no longer purchase car. Due to the price of auto insurance. I still hadnt recieved a call regarding my credit approval. Now they are refusing to refund my $500. Theyre reason or excuse for keeping the $. They had to take the car off the market. The timeline for this whole ordeal was not even 24hrs. Not to mention the dam car had been sitting for months. 1 fricken day aint worth $500.......car jackers. Should be locked up or...........worst

Jo
Review №100

Got a great deal on one of the vehicles I purchased at this dealership and I couldnt be more happier. Their selection is always on point!

Information
43 Photos
100 Comments
3.9 Rating
  • Address:4021 S 16th St, Phoenix, AZ 85040, United States
  • Site:http://www.eagleautogroup.net/
  • Phone:+1 602-777-3310
Categories
  • Car dealer
  • BMW dealer
  • Car finance and loan company
  • Chevrolet dealer
  • Ford dealer
  • Jaguar dealer
  • Mercedes-Benz dealer
  • Motor vehicle dealer
  • Porsche dealer
Working hours
  • Monday:10AM–5PM
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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