Bob was amazing!! I went in today to get my phone looked at it because I broke the screen and it wouldn’t turn on. Bob was a great help! He showed me all my options and gave me time to think about what I wanted to do. I ended up getting the iPhone 12 Pro! :) He helped me set it up and helped me pick out 2 cases / screen protector. He also let me know how much I would be paying in advance so nothing was a surprise! I also got 40% the 3 non apple accessories I picked out due to the deal they had going on today (don’t know when it ends!) Bob was super kind and understanding! I definitely recommend this Verizon! :)

I wish I could give them zero stars. Their service was great when it was just me. I went to one of their stores when I lived in Ohio. Sometime in March or April. I added my brother and mom to a family plan. They explained what I was signing and when I went to sign it. There was nothing my to read. Just a screen on a tablet. I had to sign for my brother and mom because I was the main one on the family plan. We were told we doing a month to month payment plan. No contract. The person working there kept saying how he did not want to be there. He gave us three $450 online gift cards. We had to fight for months to get those. We finally got them in July and at that time we had moved to Virginia. We used them on Verizon. We bought two new phones fully paid for and unlocked. We always paid a phone bill and a half. We also had terrible service from the beginning. So we upgraded to their 5g plan. Service got worse when we did. This month we switched to consumer cellular. Now Verizon says that because we spent the gift cards we were under a 12 month contract. Customer service hung up on us because we were arguing with them about how we never agreed to a contract or signed a contract. We went to the store on N Military highway and got told that we couldnt come to their store because we didnt sign up through their store. Pretty much telling us to drive back to Ohio. My mom is disabled and my brother is a minor. We were paying nearly $300 a month for poor service and poor customer service. Now they say we owe them $986.74. We are not paying for this because we never signed a contract for it. Do not sign up with verizon.

A pleasant surprise from a previous visit. Isaiah was friendly and helpful.

Fixed my cell in a few minutes. So grateful.

Jessenia was wonderful. I came in frantic because i lost my iphone and left with a new phone and a smile.

Was quickly approached, they had correct item in stock, and they applied purchase to phone account per Verizon tech support notes. They also apply the screen protector on correctly with no issues.

Went to the store to get my mom phone fix and the employee by the name Denise was helping and told me I couldnt do what I need on my mom account because I was up there so yea she was doing her job I leave out to add myself to my mom account because I control everything I goes back in and you can see her and her white employee whispering about me because I read lips but also she was on her personal phone while trying to help customers Now I felt like they was begin unprofessional by trying to have me wait out which a wait is no problem I bet it was a surprise when she ask for i.d n I was on that account and I really try not to go in there unless certain employees are working and her or other employees wasnt really please to help me But I guess they was doing they job say what they had to say to get me out

I visited today and Stephon assisted me with purchasing a new phone. He did an amazing job, made me feel comfortable, answered all my questions, and was very friendly! He has great knowledge and wonderful service. Everyone was extremely professional and friendly during my visit and Im thankful for that. :) I would recommend this store to anyone!

Very good service. Thank you Stephen!!!

I worked with Denise Burke and she was fabulous. It’s people like her who work long hours and go under appreciated. I showed up as a walk-in after receiving poor advice from a customer service rep over the phone. She spent 1.5 hours exchanging and restoring a new phone for me! In the process, she provided support and empathy for my circumstances. While helping me she continued to help countless customers with issues, always maintaining a professional demeanor. The security staff was also very friendly and kind. During COVID-19 challenges, we are all so reliant on our phones and concerned when they don’t work. Denise approached every customer with empathy.

Its best to make an appointment online in order to avoid waits as there are limitations on how many customers can be in at any given time (due to COVID). Also, if you are interested in a particular phone, its worth making sure its in stock before you arrive.

Quality customer service 👍

They have good customer service.

Bob was very helpful and patient in getting me set up with a new phone and plan despite Boost Mobiles most concerted efforts to prevent me from switching. We go out of our way to this location because the staff have always been courteous and knowledgeable compared with other wireless stores weve dealt with.

I was very happy with Erics help with my phone. I am not tech savvy ; thankfully he is. This will be the location I go to now.

On yesterday, I was treated horribly at the military hwy location. One of the associates (Caucasian) was trying to back up my phone and told me it wouldn’t work. After awhile of just sitting there while he’s helping other customers, I told him that I’ll just wait in the car. He then came out to my car and told me to finish the back up at home then gave me his card and said “Just come right up here tomorrow, I’ll be here and I’ll squeeze you in. The next day I went and he acted like he didn’t remember me, then turned to another associate and said “I don’t have time to do a upgrade right?” The lady said no. I was very upset and frustrated. I then went to the location in Va Beach. I was in within 5 mins and the guy had absolutely no problem with backing up my phone. I got my new phone and was out within 30mins.

The Verizon stores here are different than in Tennessee where I moved from recently. First with the whole appointment thing. Then throw in buying a new phone and not having the rep do the switch, but encouraging me to do it at home 🙄. I should get a discount on my service if I have to do it myself, just saying.

Sylvonni did an amazing job. She was very friendly and really helped my parents decide which phones fit for them. She did above and beyond!!!

A unique situation; the manager listened to and offered a viable solution.I live on the eastern shore where another CDMA carriers service had deteriorated.Before signing up for a mandatory 24 months service, potentially equally poor. A suggestion was made, where I wont lose my original device, on trying out prepaid, until determining its not the locale and the eastern shores sparse service.

Nice and easy transaction. Mr. Feathers is great to work with. Very personable!

I needed a representative to help me choose a product to lessen the number of calls that were not for me..

Make sure you are able to wear a mask over your whole face or they will harass you until they threaten to remove you from the store. Doesn’t matter if you have a special circumstance or a health condition. I will do everything possible to never walk in this store again. Awful managers running that place. You should care more about how to help your customers than treat them like @#$%.

Had a big problem with my new phone the associate in the Norfolk store forgot his name he was out standing.Kathy was our greeter she had a great attitude.grea place to go to get the job done

I had a great time getting things squared away and set up with auto pay!

Had excellent experience and customer service from Juan. He was extremely quick, efficient, and thought outside of the box to resolve an issue with a new phone I purchased online. It is so rare to get such positive customer service these days, so kudos to Juan for all of his help. Feedback was given to store manager Rick (or Rich..sorry about that) and time was taken to listen to it. Great experience at this store and highly recommend going here if you need assistance with your Verizon service!

They helped us out everytime I needed answers

Had a great experience with Malachi, that guy deserves a raise for sure! He handled our situation with combining our family plans like a boss! Recommend speaking to him with any phone/plan issue that you have.

Its very nice store

Courtious and helpful. Learned why Verizon wireless service has become almost unusable on the eastern shore. Verizon disbanded 3G, with sparsely populated and equally sparse cell towers; the automatic fall back onto 3G when 4G wasnt strong, is why theres now an issue.

Very positive experience during my recent visit. I mistakenly brought equipment I bought online to return at the store. Instead of just informing me I needed to mail them for my refund... David went above and beyond by boxing the equipment, labeling it, and taping it shut for me. All I had to do was drop them off at UPS which he also gave me directions to. Thanks David for showing how much you care. No one goes the extra mile anymore, but you sure did!

How can store hours be posted on door as open til 8 pm and be closed at 4 pm . and when you call customer service they say open one day a week 10 to 4 ..this is a authorized retailer .. if you are a customer shop some where else .. this location must not need OUR business !!!

The manager on duty, Jesenya i believe, and staff are extremely helpful and professional. The traffic in the store was very high volume and they still managed to get everything I needed taken care of. Highly recommend coming to this location.

I lost my phone a couple weeks ago and Deon was SO helpful and fast in getting a replacement for me. I am not the most tech-savvy. Deon logged the new phone in for me and retrieved all of my info! It was nearly painless. I was in and out in no time. I have been a Verizon customer for over a decade and I will continue to be!

I have been a Verizon customer for the past 14 years and this is the first time that Ive had bad experience with Verizon. I will admit that they are proud to keep the customer happy and they try their best to keep the customer happy which I do appreciate. Even though you half to deal with some of the headaches which is part of life but they strive to make the customer happy. Thank you so much Verizon for keeping me a preferred customer Even when Im out of town business

Sales Associate Deon was helpful from the time I enter the store, very knowledgable about products and accessories! He even checked me out on his portable tablet register. My overall experience with Deon was excellent.

Very rude heavy set black guy. Juan will receive five stars. This guy was rude and pushy.

The experience was great. I learned 3 new things to do with my phone. Rep was kind and very knowledgeable.

Over the years I have bought 6 phones from this location. Being A mature citizen and because I am Technology challenged they have been more than helpful. Taking the time to explain what they are doing to my phone has been helpful. I found out that when you buy from this type of store everything has a guarantee. I have been a customer since 2002

Was met at the door for check-in and the young man fixed one of my problems right there. Wait time after check-in was short and service/problem resolution was quick. Very professional and enjoyable visit.

Go see Kirk! He helped us out today and it was amazing. He was so patient when we had so many questions about our purchases. I got a great new phone and my boyfriend got a great deal on an iPad for his father. Im so happy to have a sales rep that was so helpful. I will recommend to all my friends who have Verizon.

Stephon was great. All staff moving fast and trying to get people in and out.

Service was great, the young man who assisted me was very knowledgeable and professional.

Because they are so helpful and kind HRT is now hiring please

Its hard to be a phone sales men. You either hover too hard or completely ignore me once I have questions or am ready to buy. The prices are on the high side with accessories much cheaper online.Verizons plans are a premium but that doesnt say anything about this location.You wont be blown away by the service but its what you expect when buying a car or phone.

Everything is wonderful at this location except the wait time. Wish they just had someone for quick in and outs. I went up to show my recent paystub to continue my workplace discount and still had to sign in and wait my turn. Sometimes it feels like it takes forever! I guess the sign-in guy saw me fidgeting and decided that he could help me himself ... VERY thankful for that! Thank you sign-in guy for not making me waste my whole morning!

I have been with Verizon since 1997 and over the years they had some good years the last couple youve been very good and Im intended to stay a long time and any time I need help all I have to do is go into one of the stores and any one of the personnel in their will help me out and I really appreciate that thank you for being good

Dog ate my phone. Techs told me a cheaper way to get a new phone

Very busy, but once helped very helpful and knowledgeable

I have to give Stephon a ton of credit for working with my wife. She is pretty demanding and isnt exactly familiar with digital devices. He showed a lot of patience!!

After waiting for 1 hour for a Sales rep to assist, Corrinne, approached me unpleasantly and asked if I knew what I want. After communicating my preference she told me that they didnt have it and started walking me out the door without answering my questions. Clearly, she was ready to leave but so was I after waiting for 1 hour. Long story short, I dont have the phone and am aggravated. Everyone else was nice, but do not buy from her.

They have a young manager. I cant remember her name. But she is a great addition to this establishment.

Fixed my problem

This Verizon retailer can be helpful if you dont take too much of their time asking questions. It seems to me that they are eager to help if you accept their advice. My last visit was both positive and negative. Yes, they did help me with my phone problem. No, I dont think they wanted to hear questions about different models that I was interested in purchasing in the near future. Some customers just buy based on recommendations. I dont. If I am to spend hundreds of dollars on a phone I want time to review all options.

The customer service at this Verizon store is phenomenal I really took note of how he took care of me from the time I walked into the store and finished my transaction I was pleased and would come back to this facility again

Keith and Rich were amazing. Very helpful and informative.

Always helpful..Good Customer care...

Do you really want to know? Not good!! I would like to speak to customer service to see if it is my job to research which phone I want and its capabilities. The employee offered no help in helping with the decision making, he kept telling me to do my homework and that it was my responsibility to now what I wanted. Im almost 70 yrs old and am not real computer savvy. I just wanted him to guide me in the different phones. Should I go android or iphone? I guess Im going to go check out AT&T. Ive been with Verizon since it was Altell. Verizon treats thier new customers better than thier loyal, long time customers. Another loyal customer bites the dust. Thank you AT&T for your courteous and HELPFUL customer service. THANK YOU Katilyn S. at AT&T on Military Hwy, Norfolk Va. for your guidance and patience.

Took iPhone 5s in to the Norfolk Janaf location for glitch issues and was told dryly, get a new phone. Zero help and didnt seem to even care. I have been a loyal Verizon customer for years. Went to the hilltop, Virginia Beach location and they were extremely helpful. I am amazed at the difference in service between these two locations.

I always get the best service. And the employees are very polite and helpful!

Bob Featherer cleaned up my phone. Now its running like new!

Slow as molasses

Very long process Mike was great, we made it through, thank god

Austin at this location was so great. He got things done. He was great about my issues and all the other employees were a delight.

Staff is professional however quick to push the latest flagship Samsungs when you upgrade. Not really a knock but I dont want Samsung:). Helpful and attentive. Have cushion seats to wait, of which you usually do. Have solved or helped with everything Ive ever needed with phones or service. Overall pleasant experiences.

Stephanie provided outstanding service and was super helpful! Great experience.

Only Real Corp Verizon Store. Going to speak with manager now. I will leave a FULL detailed review. Because the best and largest network times 4 the 2nd largest. Should be the best...

Pleasant experience great customer service.

Good Phones and they are very nice people too help you 😊

Originally I went to the Verizon store on East Little Creek, but when I asked the sales person for help he seemed very lost and confused and said a new SIM would be $30. So I went to the Verizon HQ store on Military Circle and was helped instantly with no cost. 10/10 recommend

They take time to help older people. 💜

Awesome customer service. Friendly and knowledgeable staff.

Very professional and quick service today.

Long wait to get medicore service and they want $35 for a USB cable! I got a braided one by Duracell from TJMaxx for $6.99

The people was very nice and I didnt wait long.

This location is often busy but the staff works quickly and clears the line out faster that you would expect.

As this is a corporate store, the staff here is much more capable of assistance with your Verizon service. The woman that helped me in particular, was also very knowledgeable in hardware and software issues with my Android Motor Play and helped solve my problem.

Corey& Jarred , are very helpful and understand to my needs.

Quick in and out service even though they made a comment about being super busy

Awesome service. Juan is the greatest!

Great store environment!! Verizon now has unlimited!! Unlimited on the best, most reliable network!!! Nothing else needs to be said!! Make the switch!!

Horrible experience!!!had a tech commits fraud on my phone trying to get me upgraded and then the manager came and sided with him after I talked with the fraud department and they told me to come talk to these individuals I got nothing taken care of.. North military highway beware of this Verizon store!!

Great location! Friendly staff and fast service!

Very helpful and they take ur time to make shore u get the best deal and ur happy when u leave

Customer service was very nice.

I was finally waited on, as usual Verizon offers no deals, they tell me Im eligible for an upgrade then they want to charge me an upgrade fee. I have been a loyal customer for years the least they can give something.

Verizon really helped me out and was very fast and polite.

Theyre always very helpful.

Its an upgrade from no service Sprint..My choice to change wireless providers, is safety orientated.

They dont need sales people, they hand you a $900 phone and tell you st it up. No customer service. I find that in all corporate Verizon stores.

The best cell phone carrier in the market

Wasted our time by replacing sim card with an old 3g sim card. Now I get to go drive and wait in a different Verizon to get it fixed after wasting time on the phone with customer service.

Juan was more than helpful - Juan is an asset

I went there to start new service and.pick up my new phone. C.S. was fair, but not the best.

Talk to Jaun! Hes the best!

Camile helped me jump into the new age world of smartphones. She transfered my info and changed our plan a bit to our benefit and was courteous and polite and sooo knowledgeable. She made my experience the best Ive ever had at Verizon and Ive been with them since 2004. I cannot rave about her enough. I hope she is there tonight when I go to get a new smartphone instead of my sisters smartphone.

They want too much

Wasnt sure how to put on a screen protector on my phone and they happily did it for me

Staff very friendly and helpful.

Had problems with my old phone; went to this store and the sales and tech people went above and beyond to make sure the transition to my new phone went without a hitch - all my pix, texted pix rcvd from my family (priceless of my Grandson) were quickly moved via BlueTooth. (This was after I had been looking at replacement phones at the big box stores and was told that due to the age of the old phone, the embedded pix would not be able to be transferred). Im a very happy Grandpa thanks to Verizons JANAF store - well done and many thanks !

Customer service is usually good until the last few days