The store defrauded us and the employee took my unlocked phone without my permission to the back room for 10+ minutes.We have an old paid off iPhone 8 Plus and 10x max and we were going to get new phones. We asked about a promo to see if it was active and the guy said it was. Did the whole process only for him to be wrong, so we cancel the transaction. He assured us everything is fine but we go home and find out he created device payments for the 8+($1000) and 10x max($1100) which we already owned. He also put new device payments for the phones we cancelled plus the activation fees. So basically we are being charged 4K plus activation fees for our iPhone 8plus and 10x max we bought outright 3 years ago.The manager Jesus admits fault and that the employee violated their rules by taking my phone back with him. He said he would investigate and cancel the fraudulent device payments, but NEVER even called me back when he said he would. I am currently dealing with corporate to fix what the store severely messed up. I don’t know what information the employee could have stolen from my unlocked phone. I would love to assume the best but the same guy charged me for devices I already owned…I have little faith my data was not stolen when the employee violated VZ data policy and took my unlocked phone to the back and out of my view without consent.

The store is conveniently located at the intersection of Rt. 59 and Aurora and I found the staff to be knowledgeable as well as helpful.I went at a time when the store was empty so couldnt tell if theres usually a wait. I went there to trade in my phone and the staff member who helped me walked me through the whole process.

Staff always friendly and helpful. Even when I have a problem they fix it for me. Much better than other locations I have visited

They sell phones here . I like phones . Thank you Hailey . Good Rep

Larger store with more options available than some of the smaller ones

For this location: They solved an issue I had with activating a new phone. It took me 3 online chats, 2 phone calls, and 4 hours wasted before I went into the store. Store staff had me figured out in 10 minutes. While it was an overall negative experience with the company, Im grateful for what they did in the store to help me out.

I really dont know how this place stays in business. my wife and I have been customers for over 17 years and the service has continued to go lower and lower to the point Im not sure why were paying what were paying. the best way I can describe the service that we had on the day we went was lethargic as if they couldnt have cared less whether we continue being customers or not. They really do need to try a lot harder!

Excellent service, the best!

Friendly staff members good parking clean store good selection knowledgeable staff not pushy

I have a prepaid plan on a phone I purchased from Verizon online. My phone wasnt accepting calls, but I could dial out. After 2 hour long calls with no help, I was told to take it to the store. The person I talked to told me it was my problem and to call my old carrier. I solved the problem with the people in the porting department, but the on site help was rude and not helpful.

Jesus was the sales associate helping us.When trading in my phone for a new one, he assured me that I would be able to send my phone in to Verizon using the trade in program, despite having a crack on the back of the phone.I asked if I should have it repaired under our insurance plan before trading it in and he told me there was no problem at all, that I would be receiving the money for my trade in.Verizon is now telling me that because the phone was damaged on the back, I will be receiving $0 for my trade in and I am out $300 that Jesus and his manager told me Id be receiving.

Im a loyal Verizon customer, Ive been with them for as long as I can remember. I paid for the insurance that was supposed to cover any damages. But now they say that to use actually get the phone replaced Id owe 100$. Because of a small crack. I. Using all verizon provided merch. Phone case and screen guard which did not protect my phone. Their product broke and they want to squeeze evenore money out of me. This has happened three times. Avoid them, they wont help you.

Very helpful and polite

Very friendly and helpful

Good customer service.Also well maintained, clean and spaced customer areas for the ongoing pandemic.

Excellent Customer Service! Chris was amazing and patient with me. I was upgrading my phone and needed his expertise and he was so helpful.Chris was very knowledgeable and was not worried about trying to rush me so he could go make More Money!Thank you Chris & Verizon for being more customer Focused!

Jesus was fantastic! He helped me right away and answered every question that I had with ease. He knew exactly what was most affordable for me. They had the exact phone and case that I wanted in store. I didn’t have to wait at all. After previously having Sprint, I was extremely impressed! I also love having service everywhere I go!

I ported over to Verizon from Sprint. So far I am fully satisfied with Verizon. I went to this store on Sunday to order 4 i Phones and get the plan activated. Alex was beyond helpful!! Once my phones arrived 2-3 days later I went back to get them activated, everyone in general was helpful. If I remember correctly his name was Mike, he helped set up 2 i Phones and Alex helped with the other two. The manager was very nice and apologized for the wait, which I had no problem with. I did encounter that my mother wanted a different phone instead of the one we got delivered and they had no problem changing it to the one she wanted. I am pleased doing business with Verizon.

Got absolutely no help. Personal n who answered phone told me to call*611. *611 put me on hold, gave me 2 min to give them my acct number. I pay online and the whole acct number isn’t on bill. Phone still dead after 2 1/2 hrs

Stopped in Sunday evening 30m before close just browsing for a new phone. Ended up getting helped by Mike i believe was his name. I was in and out with a brand new iPhone XR within 10 minutes he helped answer all questions and concerns ASAP! Even recommended a good screen protector and put it on quick and looks amazing!10/10 would ask for Mike when shopping at this VERIZON!

Sales man Dillon at this location is useless. Would rather be on his personal phone than help. I get better customer service at Wal-Mart.

Very helpful in helping me phone cracked they were able to transfer my stuff to the temp one

I just want to thank Mike for helping me fix my daughters phone our situation was frustrating and he helped make it go by quicker. Thank you mike it’s hard to find places with great customer service these days. You’re great❤️ Thank you.

Experience started off to a good start and then the ball was dropped twice. Unfortunately, they young recruits have a lot to learn on owning a problem and finding resolutions. I dealt with two individuals during different times & dates who stated they will follow up. Still waitin for the call.... its been a month.

Very nice store. Brand new and innovative. The employees are very tech savvy. The workshops they have are great for individuals who dont know how to use their phones. I would recommend this store over any other.

Love the new store, its worth the wait. I waited a few minutes for assistance, but the person who helped me was very patient with my mother helping her pick out her first smart phone. Even signed her up for a free work shop to help her with the basics using her first smart phone. I would advise anyone to make the drive. Good people!

Good experience - just purchased new phone and had a few questions. Literally no wait, plenty of staffing. New store designs are visually appealing, lots of space. Employees well versed on products, discounts, very welcoming.

Upgrading my phones was always a hassle and a chore, but this time out was different. Parking was definitely improved and the staff were very friendly. The store was busy but I was checked on regularly while waiting and offered a bottle of water. The representative I worked with was very thorough in explaining the new plans and the best economical choice for me to upgrade my phone. Very welcoming environment will recommend everybody come do business at this location.

We just ported out of Verizon for a better deal and so visited this store to pay the remainder of the bill. The lady manager got offended just because we moved to a different carrier and answered rudely. Following that, once the account details were pulled up and I was ready to make a payment, they got busy with a different customer who was there for starting a new service. I understand that he needed attention as well but then 3 people were just serving 1 customer and I was waiting there. Even when I called one them to help me, that particular (probably Mr. Mike) didn’t come and help me for next couple of mins and stood there along with the lady manager and another employee to gossip with the new customer. Ultimately I had to leave because no one helped me out, just because I ported out.

I have been with Verizon for a long time, at least the last 4 years. My contract has expired and I am available for an upgrade. Came into this location to sign up for another 2 year contract and get a new device. Stood there for ten minutes with not one person greeting me or even saying Ill be right with you. I have been considering going to a prepay plan and this is the perfect opportunity to do so.

Mike was a fantastic employee and made my experience fast and easy. I had a problem with my phone and he patiently guided me to fixing the problem! I recommend this location!!!!!

Worst verison ever,avoid this place

The employee, Ray, just saved my life! Im a full time TNP ride share driver. Currently its my only form of income. My phone lost its connection and had little to ZERO service. He was able to go into settings and help me fix my phone. Ray needs a promotion and a pay raise ASAP!! Perfect customer service. Thanks, Ray. You da man!

I went to this location today to transfer my line to a different plan. The costumer service representative wrote down a number for me on paper and told me to call the number listed to switch the lines. I then was on the phone for an hour just to get my line switched. While waiting on the phone a few times, I observed just how bad Verizon’s costumer service is. Another costumer came in upset because of them charging him for something he told them not to do. They gave the customer the SAME answer as me, to call a Verizon number because they can’t help with refunds in the store. Another costumer walked in needing phone assistance and when he spoke to the representative she rudely turn the music playing in the store up loud to drown out the costumers voice. Once the costumer left the store, the representative began to talk badly about the costumer to another representative. I have never seen such rude actions being made at a phone store before. Let alone no costumer service skills at all. What is the point of a phone store if you have to do everything yourself and the representatives just sit there looking all pretty?

If you ever go I highly recommend MIKE. We just had a very frustrating situation that he helped tremendously. He was super nice and I appreciate his great customer service.

My two stars just went down to 1 star after the employees were rude to me here last night. Ill use a different Verizon store for any future needs.They dont fully communicate everything. They didnt tell me my first bill would be most of one month prorated and another month altogether. This was high for me to pay all at once.. They also did not tell me when switching that my galaxy s8+ from Sprint might not work perfectly on their service so I paid it off through Sprint instead of getting one of their phones. Im very disappointed and will travel to a different Verizon if I have any future needs.

Go anywhere BUT here. This store has awful customer service - from sales associates to the manager. Sams Club, Radio Shack and Best Buy can sell you the same phone/equipment, usually significantly less, and in a much more pleasant environment. Take it or leave it attitude prevails throughout the entire store.

Good store. Welcoming staff! Very good cell network.

Have come here for my last 2 phone upgrade and there was very little wait and the team was more than helpful. I got an iPhone 6 the day it was released, no lines. Quick and painless.

Had an issue with my phone. Jesus walked me through my options. Unfortunately the phone couldnt be fixed. Few people had the same issue I did. I left to ponder which direction to take. Jesus learned of a solution and called me to walk me through fixing it. Thank you sir, you are my hero haha.

Great staff , just could not fix my problem re: pairing my phone to my radio in my new car

Easy access. GREAT service. Staff was AWESOME with my parents who also needed a fix when mums phone failed in MX.. Tiffany, Bo and Jeremy were KICK ASS!!!!

Worst Customer Sevice. They mislead customers specially in terms of the return and warranty policy. It is ridiculous when you are asked to come 3 times and on third time you are told that a misleading information was shared by our Employee.Resolution : Handle it yourself with product company.No empathy towards customers time and try frustate by asking for multiple visits so he never returns or is past his return day policy. Finally behave very rudelyI wish would have gone to BB across the road or chosen a different Verizon Store.

Wow. Took a minute but left satisfied. I reccomend this establishment.

If I could give ZERO stars I would. They are a bunch of crooks. They GAVE me a Jet Pack for free and said it would be $20/Mo. It never really worked all that well and my job gave me one so I went to return it today. They said since its been over 14 days that it would cost me $175 to cancel. They never told me that I only had 14 days to cancel. They acted like they didnt care either, just like too bad and werent willing to help at all. Very rude and unprofessional.

Went to upgrade my S7 to a S10. The guy that helped us was friendly and let me try on a few cases to see how they fit before buying. They didnt rush me into decisions and he answered questions about products without being pushy.

BEST Verizon store! Very helpful and accommodating. From MS not used to great customer service.

Recently picked up my S7 Edge from this store that I had ordered online. I was helped as soon as I walked in and they had everything ready to go before I got there. Very satisfied with my experience at this store!

I received excellent customer service while visiting this store.

We have been a Verizon customer for more than 11 years with 4 lines in our plan. Came to the store to do an Edge Upgrade on one line and the Sales Rep (Ken) advised swapping the phone, as another line had an older phone. We did the swap online and went back to the store the next day and the system said Edge Upgrade requires Managers approval as equipment swap was done. The Store Manager, Eddie Ortiz, has no customer consideration and would not agree to give his approval. (though I did the equipment swap based on his employees advise).So, came home and called Verizon Wireless customer service, explained my issue and they did the Edge Upgrade, even without my sending them back the old phone. She also told me that the Store Manage could have done what she did.Why go to this Store at all? Call Customer Service and they will help you.

LIARSI went to the Naperville location on RT 59. Spoke with a sales representative as well as the store manager, to ensure 1 that I can add on a device to my account with my current balance. 2 Make sure it was ok to have the device shipped to the store instead of my home, due to theft in our neighborhood. Yes the manager replied, you are eligible to add a device, your balance will not effect your eligibility and yes we can have it shipped here(at the store)We have a balance because of my pay period of my employer is once a month. This was on 11/23/2018. The only hold up was the 46mm Samsung watch I wanted was on a back order. My account online stated my order was in process. I received a message from Verizon yesterday, 12/3/18 to call Verizon. I called them back immediately. When I spoke with Chad, a representative of Verizon, he had told me the balance has held up the shipping. But due to our lengthy account, as well as always good standing, he will override the stop ship and I may even get it a day early. Before ending the conversation, Chad stated I will receive an email in about 1 to 1 1/2 hours with the tracking number. Nothing...I waited 27 hours. I decided to call customer service. I was told my order was held up due to my balance AGAIN on my account. After a total of 1 hour and 45 minutes on the phone with Verizon, NOTHING RESOLVED. Because it was ok on 11/23/18, its past your billing date, which is 11/26. I am now NOT eligible. So many more problems lately with Verizon. I have 4 phones on my account. Im not a business owner, or use the phones for business. I take care of my parents phones, my wifes and my own. This is completely unacceptable... Dont believe everything you hear at this location.Thank you for the response Verizon....But you only apologize, You dont do anything about it!!

Called about upgrading my phone and asked when they were closing. Mike answered the phone and shouted in 10 minutes. What terrible customer service.

I came in to simply try & execute the purchase of an iPhone 7. They asked for my phone number & then made me browse for 42 minutes, but it felt like 142 minutes. Perhaps they couldve offered a free appetizer or a drink while we waited? I tried to check back with the associate a few times to see if it was my turn but I was not acknowledged. Due to the embarrassment & time waste I left immediately.

I went in and the three employees working there by the door greeted me then continued to talk to each other. I needed help and no body was interested in helping. When I went to a different Verizon store, the man told me all I needed was a phone number. This Verizon was incredibly disappointing and unhelpful.

The store is so nice looking and the atmosphere is great. The staff is very knowledgeable. Will continue to shop at this store.

It is such a nice store! The employees are so polite! Its a great environment to be in!

Failed to properly post the return of a defective Samsung causing damage to my credit

A review was posted under my name that I never posted. I always have an amazing experience at Verizon

The new store is much faster and better looking than the old one. Service has been much faster than on my visits to the previous store and the associated have been knowledgeable and helpful.

Terrible customer service. You are pretty much an inconvenience the second you walk in.

Everytime I have been in here they have been extremely helpful. Wish I could remember the guys name that helped, but every little issue or problem I ran into, he took care of.

I was ready for a new phone so i decided to go to this store since it is near my home. the salesman who i will not name new nothing about the phone all he could tell me is that the phone was this years model. so he went to ask someone else about it. it took him around 30 minutes to return to me. when he returned he still was very little help. this still wasnt the worst part of my experience here. just today i got my bill and my plan has been changed without me knowing. the salesman that sold me the phone had changed it without telling and if im not mistaken that violates the contract i have with version. So needless to say visiting this store has been the worst experience i have ever had dealing with version. i will drive a hour to a different store before i go here again

First and foremost every phone carrier has its own issues.Hands-down Verizon is the most expensive in my opinion. Also in my opinion Verizon has the most reliable and best quality of service nationwide.This specific store has help me deal with all of my issues and has resolve them without costing me any money and with very little frustration.I had a mophy phone case for my iPhone that will not charge and within an hour they fully troubleshot both my phone and the case determined it was the case that was bad and swapped it out immediately on the spot.On a different visit I had a Bluetooth headset that I had a horrible call reception on it I had had it for almost 6 months and without any issues they returned it and gave me a store credit to buy another Bluetooth headset as their policy is only to give a refund within two weeks that was perfectly acceptable by me and I walked out with a new Bluetooth headset that worked much better.

It was pretty fast for pickup

Friendly, knowledgeable, they make it easy to spend money on your next gadget. 😀

I had a bad experience last night went with my cousins to upgrade my iPhone my sale rep was too pushy into buying the accessories there and kept making annoying comments on how I should not buy my accessories thru Amazon at the end he just gave my new iPhone all sealed didn’t asked if I needed help backing everything up or anything gve it to me sealed and a bag so I can put it on

This store is much more than just a phone company. The people are friendly and understanding all lf my needs were meant the only Verizon store i will go to!

Dont go in here if you have an issue with your phone they are not helpful and will po push you off onto another person with no results got better service calling 611.

Always great customer service.

Best customer service and best network around. You get what you pay for and Verizon proves it.

Great..customer service

Very helpful people at our local Verizon store.

The sales representative gave me a wrong quote intentionally in order get me to sign a contract with them. I doubled check with her twice and ask her if this is the price we pay for the entire family. She said yes that is true. But later on the bill is $10 higher than the quote. So stay away from this store!!

Angie is the best!~ ask for her.

Horrible, these corporate stores used to be good, now theyre trash. Best to deal with customer service instead.

Worst customer service ever, switched to T Mobile

Great service. Always friendly,

Not good went to exchange my hum and was told that they will to order it evan though they have them is stock .

The employees are not helpful! Customer service is worst than ATT at this location.

Great Customer Service

If you wanna wait forever to talk to someone this is the spot to waste away your day.

Good

When I have a phone issue occasionally and who doesnt? They have always helped me. It CAN get crowded in there and access to the lot isnt hard but it isnt obvious either depending on where you came from.

Buy new phone, they put insurance on phone with out asking me.

Really good assistance

Corporate store, can get same stuff done by calling customer service. Very impersonal and strict with corporate rules here

Great customer service

Very helpful staff

Very friendly and helpful

Nice staff

Great service

Great!

Always there to help you

Service was friendly

Good offers

GREAT C.S.

Monday November 18 I went to the store looking for information about the plans and nobody speaks Spanish ... an employee named Miguel told me that he did not speak Spanish but that he would wait for me and in 15 minutes someone would come who speaks Spanish and never arrived ... Very bad service for those who speak Spanish.Monday November 18 I went to the store looking for information about the plans and nobody speaks Spanish ... an employee named Miguel told me that he did not speak Spanish but that he would wait for me and in 15 minutes someone would come who speaks Spanish and never arrived ... Very bad service for those who speak Spanish

Hello, the Verizon company is very good, I like it very much, but unfortunately your ADAM or ADEM worker does not look at his name well, I was waiting 25 minutes just to pay my bill for the month just because he attended a girl who arrived after me!