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Dr. Gadget Phone and Tablet Repair - Naperville
1009 W Ogden Ave, Naperville, IL 60563, United States
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Dr. Gadget Phone and Tablet Repair - Naperville
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Br
Review №1

I chose this place b/c of an emergency screen repair. I called around to a few places and Dr. Gadget seemed to have the best prices. Aside from that, the front line customer service was far better than the other stores I called. When I went in, Stephen helped me, and had me in and out in under 1/2 hour. Screen/phone works great, and I would definitely recommend this place to anyone. Dont let the outside appearance of the store fool you-inside you have good quality humans working on your electronics!

Ma
Review №2

Young man sure knew what he was doing and the prices couldn’t be beat nice experience. It was recommended to me

Mi
Review №3

Best place that I have found to fix all electronics. Professional, competent and fairly priced. What else could you ask for.

No
Review №4

I came in and got very fast very professional service to get my cell phone looked at. I will definitely recommend coming here for problems in the future with any mobile devices.

ja
Review №5

Stephen fixed our issue within a few minutes (IPad). He was awesome. I have used them before and they are really really good. Thanks Stephen and Dr.Gadget

Ka
Review №6

Made an appointment to fix a screen. Said it would take 30 minutes and was done even faster. Good service and pricing. Will definitely go back

Pa
Review №7

My iPhone battery died and honestly Stephan came to the rescue again!! I’m so glad I found this place!

Wa
Review №8

Great service and quick response. Austin replaced my S10+ screen in under an hour and went above and beyond. Recommended!

Ma
Review №9

OMG! Brock the owner is amazing and I appreciate him so much!! I am a single mother and I thought I was going to have to find a way to buy my son another Iphone! They were able to fix his phone @ a great price! THANK YOU! THANK YOU!

De
Review №10

Thank you guys! Very trustworthy and some of the best prices around! Brock and Austin are the best! Take your cell phone tablet and computer repairs to this Naperville shop! You will not have regret it! They are next to lover’s lane in Ogden in cress creek

Cl
Review №11

I highly recommend Dr. Gadget Phone & Tablet Repair! I brought my i-phone in for a screen/glass replacement. Austin was wonderful to work with. He was friendly and helpful! My phone looks brand new and it only took them a half hour for the repair.

Ka
Review №12

These guys were awesome to work with. I had my phone back in less than an hour and they were so reasonably priced. The lifetime warranty is super nice too! Would highly recommend.

Jo
Review №13

Austin is amazing. Was able to diagnose my iPhone 8 that got water damaged somehow without ever being placed in water, and fixed it on the fly. Affordable repairs, Friendly & knowledgeable staff, definitely recommend.

Ru
Review №14

I had a great experience at Dr. Gadget today. There was something wrong with my iphone screen apart from it being cracked after I dropped it. The display on my phone wasnt visible on top of it. Just blacked out and backlit. I dropped my phone off and within 30 mins (as promised), I picked it up looking and working as good as new. Quick and efficient service. Well worth the fee. Highly recommend!

Re
Review №15

They are so nice and awesome! Me and my dad went into the store yesterday and I have had some bad luck with my phone in the past 6 months! They did a very compassionate thing by refixing something for a great deal that I broke only about a month ago! They are such amazing people, I highly recommend this place if your phone needs anything to be fixed! Thanks again!

ar
Review №16

I have broken my phone several times in the past few years, and always go here! They are reasonably priced, and will get your phone done quickly, and are always extremely nice. I have referred many family and friends here, whom all have had a wonderful experience!

Da
Review №17

Good service, reasonable price, clear communication, fast turnaround. Overall a great experience. Highly Recommend.

Su
Review №18

Highly recommend! These guy are great!

Em
Review №19

My first time fixing a broken iPhone screen and the overall experience was superb. Open communication and inexpensive service for less, compared to other repair centers. They were able to fix my device under 24hrs and put a smile on my face again. Highly recommended.

Zo
Review №20

The staff was very courteous and knowledgeable. The work was completed within the time frame given (1 hour) and the cost was less than I was expecting.

Je
Review №21

Their work and price were good. Would get something fixed there again.

Me
Review №22

This is by far the best phone fixer shop I have ever been to. They can fix just about anything. Unfortunately, I am very hard on my phones and they have fixed water damage, replaced my LCD, fixed speaker and volume issues and battery replacement. They are not just a place trying to take your money, they truly care about their customers and want to help them out. I will never go to another cell phone repair shop other than this one!

Ja
Review №23

Made an appointment online to save $10 on an already reasonable price for a screen repair. Went in and was greeted immediately and my phone was looked over to make sure everything worked properly prior to the service. I was quoted it would take 30-40 minutes but they were done in 20. Great service all around and will definitely return if anything happens in the future!

St
Review №24

Made time for me to put screen protector on my phone

Na
Review №25

Brock and Claudia are awesome to work with! This is the second time in 6 weeks that I have had to get my iPhone screen replaced. They are very friendly and professional and my repair was done in an hour. They are much more affordable than their competitors and Apple and their warranty is longer. I highly recommend coming here for your iPhone/computer/tablet repair.

Di
Review №26

Best repair shop! Hands down!

Jo
Review №27

So thrilled with the service I received. The owner was incredibly friendly and the prices were amazingly affordable. My phone was in terrible shape and it looks brand new. It took all of twenty minutes and cost 70 for the repair and a screen protector, the owner even threw in a charger for free. I will definitely recommend to everyone I know.

Ma
Review №28

Very friendly, inexpensive, and super fast. They replaced my iPhone 6 screen in 35 minutes - WAY FASTER than waiting forever in an Apple shop. And the lifetime warranty is unbeatable. Highly recommend.

Cr
Review №29

I work with iFixster and they are one of the best repair locations to date. Great prices with high quality customer service. What more could you ask for. Family owned and operated so you know they care! Keep up the great work!!!

Co
Review №30

Professional and fast service to replace badly cracked screen on cell phone. Works perfectly now. Would highly recommend!

L
Review №31

The technician at iFixster is great. He was courteous, quick to answer all of my questions and to address any concerns. He even offered helpful advice regarding my computer that went above and beyond my repair. I would definitely recommend this company to anyone in need of electronics repair. They actually do a free assessment which isnt always the case with other companies.

Ha
Review №32

Probably the best place Ive ever been to!! so glad I found them! Apple would have done it for so much more. and they gave me a great deal! THANK YOU ROBERT! YOU ARE THE BEST!! he did it so fast and the best person to fix my phone ever! thank you!!!!!

Ad
Review №33

Very friendly and helpful. Offered quick service and was able to change a battery while I waited. Great prices, lower than similar repair stores for replacing batteries. Will definitely return and recommend to others.

Ca
Review №34

These guys are awesome.. Austin knows his stuff and is on the ball and quick and honest.. will only go here and refer everyone there

Lu
Review №35

I brought my computer here to be fixed today. i cant tell you how great the staff is. They really take their time going over everything to make sure you are ok with fees and charges for the repair and explain thoroughly everything that they are going to do with your computer. i wouldnt hesitate coming back here. They were very nice to me and i appreciate that.

No
Review №36

I was in here today to get my iPhone battery replaced. I have never written a review but I had to because this place is great. Not only did I save a bunch of money here, but they did the work very quickly. I can tell they know their stuff. Will definitely bring my business here again

Mi
Review №37

Saw the great reviews and compared to other options so decided to give them a try. Great service and in 3 hours had my phone back to normal. Noticed after I left they even included a screen protector. Best price and great service. Why go anywhere else?

Kr
Review №38

This place is great. This is my second time coming to this shop and they have fixed my phone at both times. Claudia worked on my phone and she knows what shes doing. Brock also knew what he was doing. Super friendly and definetelu affordable. They wont rip you off.

Je
Review №39

Do NOT go to this location. I used to have the best experiences here under previous management, but now I will never return. Honestly, there’s some new(Er) person who manages this location and his people skills are non-existent. He has no business working in a field where he has to interact with customers. I was quoted a price in the morning by an employee & received my carbon copy of the price. A couple hours later and I return to pick up my phone and it’s this other guy working who says he’s manager. He rings me out while talking to me, does not say anything about he total, charges my card, and I get my receipt and leave.I later meet with my boyfriend and he asks me how much I paid. I tell him, and he is shocked because we have used the location 3 other times for the same screen glass screen repair, and it has always been at least $20-30 less than I paid. I then check the receipt and realize I was charged for an LCD repair, which is NOT the repair I needed.I returned to the store, And the original employee was back, I ask to see my copy of the receipt because I was promised a price PLUS discount from him that morning, which I was not charged. This gentleman came back with a box of at least 150 completely unorganized (likely trash) original receipts and tells me “you can look through here if you want.”After finally getting the Managers contact info, his tone was completely unprofessional and pompous during the conversation, as he proceeded to explain to me that he actually gave me a $10 discount and should have charged me more!!!I could not believe it. Finally, this man had the audacity to tell me that if “it means that much, [I] can come into the store and [he] will hand me a $10 bill, like he was doing me some favor? I was honestly shocked. I do not like writing negative reviews. But this is the first time I have been compelled to write this review. Do not use this location. If anything, go to another location where this manager does NOT work. Trust me.

Jo
Review №40

Brock and his team do great work at this location. Most repairs done within the hour or so....cracked screens on cell phones etc...Very knowledgeable, courteous and trustworthy. I highly recommend iFixster to all needing electronics repair.

Ju
Review №41

Excellent experience, my service was 20 dollars cheaper than anywhere else I saw. Austin was quite helpful and my screen looks terrific.

St
Review №42

IPhone X screen replaced at a cheap price, and completed in under an hour. I am very pleased with the work done.

Ch
Review №43

Excellent local small business! Ive been here twice to repair my iPhone 6s Plus in the past 6 months both times I recieved excellent service. The owner and his son are knowledgeable, honest and will do anything to help you out. This is the place to go!

Mi
Review №44

They were incredible! Very fast and efficient. The guys at the store were helpful and honest with what I should do with my phone. I am very pleased with the work that they did! I highly recommend them!

lu
Review №45

I spoke with the owner on the phone, this company seems to work hard to earn and keep your business.

Da
Review №46

Fast and nice people. They have awesome deals. Everyone else charges high prices and theyre are really good compared to other places.

Ka
Review №47

Terrific place. Loved the service. Brock and Claudia fixed my phone and saved me $$$ from having to get a new one. Would recommend them without reservation. My phone is fixed and looks brand new! Thanks a lot!!!

Je
Review №48

I highly recommend this place! Dont go anywhere else. Brock is so nice and the service was incredible. Cheapest place Ive found and they fixed my phone in 20 minutes! I will be back and will be telling all of my family and friends.I ended up having to go back to iFixster today, a Sunday. They arent even opened on Sundays but because I am leaving for out of town and moving Brock and his wife made a special trip to open the store for me today. Now that is service!!! My mom took business cards to pass to her friends. Go here!!!! Apple wanted to charge me $50 more!

Ca
Review №49

My experience here at iFixster was great, they took great care of me when I came in and were able to fix my iPhone 7 in a timely fashion. Would use them again and am very pleased with the service

Am
Review №50

Replaced the screen on my iPhone 7 Plus in less than thirty minutes, and at amazing price! Just awesome!

Ar
Review №51

It’s a family run business by a father(Brock Reed) and son who has the cheapest prices in the surrounding towns(I called a ton of stores prior to fixing my cracked screen on my iPhone 6s+ with them). He told me he’d be done in an hour or so but he got it back to me in less than 30 minutes. You’d be a fool to use anyone but them for all of your technology problems. I also learned he knows a lot about helping small business owners with online advertising. It was nice to see a small business owner share his knowledge with me just out of the kindness in his heart in small talk while ringing me up. I will definitely be using him and referring everyone I know to him.

st
Review №52

Best of the Best! Utilized these guys to change out the front and rear glass, digitizer, and frame on my Samsung Note 8. These guys fixed it same day (in about 2 1/2 hours actually) and were the best priced out of the five or six other businesses I called I would highly recommend them to anyone needing an electronic repair!

El
Review №53

Brock and Austin are very responsive, patient and respectful of my technical ignorance and short comings. They truly care about their customers and dont try to rip you off with their fees. Both have gone above and beyond to help me and I will be their customer as long as they are in business and will refer my friends when they need help. Thank you!

Al
Review №54

Outstanding communication during the phone repair process. While they replaced parts the phone did not get fixed but that was because the phone was the victim of a childs anger. Very fair price, quick repair, excellent communication. Best service I have ever received in Naperville Have already recommended to friends

Ke
Review №55

Thanks guys. You guys were really quick. And my phone looks good as new. I love how nice you guys are and how respectful

Ti
Review №56

IPhone 7 was all sorts of messed up - they fixed it for me 100% in no more than 20 minutes, as they knew I was on a time crunch. Very helpful. Brock is great!

RH
Review №57

Fast friendly service with great prices. iPhone 4S was fixed in less than 2 hours at a great price. highly recommended

Je
Review №58

My wife got her IPhone 6 cracked screen fixed in a hour for $100. Very nice, they checked all the functions....and the tech wasnt happy with something and replaced it again right away. Very good service and recommend.

Ma
Review №59

Third time I have used them for repair. Friendly, explained everything, quick turn around and very reasonable. I recommend them highly.

In
Review №60

Excellent customer service!! Really helpful and knowledgable about an issue I was having with my phone. Walked me through everything and made me feel comfortable leaving my phone for them to fix! Not from the area but will for sure be back for any servicing I need!

Ju
Review №61

They were fast and very professional. Their prices were much better than competitors, over $100 cheaper. Definitely recommend for any of your electronic repair needs.

Pa
Review №62

Wonderful pricing and GREAT customer service. Dropped off my broken phone and headed to dinner across the street unaware they closed at 7p.m. . Their customer service number contacted the lady at the counter who was on her way home. She offered to return to the store so I was not without my phone. Totally went above and beyond. Thank you.

Le
Review №63

Really helpful staff. Helped me get a stripped screw out within minutes

Jo
Review №64

Fantastic service. I brought my S4 in on a Friday at 3pm with a cracked screen. The owner quoted me the replacement price but found out later that the LCD needed replacement as well due to a small crack. Instead of up-charging me for that, he charged me the originally quoted price and threw in a case! All this and I got my phone back same-day by 6pm.The shopkeeper was super friendly and attentive and seemed really concerned about getting my phone back to me as quick as possible. Couldnt have been more pleased.

Pa
Review №65

I brought my iPhone 6s two weeks ago to change the screen and now I’m in Florida broke my screen again took it to a phone repair shop near me and they told me that I’m messing couple screw

Wa
Review №66

I have used CPR in the past and been very pleased. However, I made a mistake some months ago and took my iPad somewhere else for repair. What a mistake. The replacement screen had a 90 day warranty and failed after 120 days. I took it to CPR in Naperville and they replaced the screen in less time and for less cost than the other place. Even better, they said the new screen has a lifetime warranty. Plus, Austin ‘McGyvered’ a fix to the home button that the other place messed up. I learned from my mistake. CPR has earned a customer for life.

Ma
Review №67

Ive always been weary about cell phone repair shops but I couldnt have had a better experience here, the employees were very polite and knowledgeable about the repair I needed (cracked screen for an iPhone 7 plus) and they offer very competitive prices not to mention you dont have to deal with waiting at/for the apple genius people for hours, they had my phone fixed like new in under a half hour! I will definitely be coming here for any repairs in the future!

Mi
Review №68

Athough my experience wasn’t perfect it was still great and 5 star worthy! I got my iPhone 6 screen replaced on Sunday. I left the store and it seemed to be working ok. However, a couple hours later it was charging and the screen just went completely black. I brought it back to the store the next morning. They replaced the screen again immediately (took 20 min) and did not charge for the second replacement because they offer a warranty. Phone has been working great since. Looks brand new :) Would definitely recommend and will go back in the future for my repair needs.

Bi
Review №69

I had a broken iPhone and my wife had a broken iPad. We brought them into the store to see what the cost for repairs would be. The prices were great so we got them both fixed. They had them both fixed in less than an hour. The employees were very friendly and informative. We will be bringing all of our repairs there from now on and recommend it to anyone needing a repair !!!!!!!

Je
Review №70

Absolutely amazing service! First, I came in to fix a laptop screen and had one of the managers, Robert, who was extremely patient and honest. The pricing was upfront and at a really good cost! Then, the day after I went to pick up my laptop, my phone screen shattered. I took it over to iFixster in tears, thinking there was nothing to do because I left for school in the morning and it was 4 pm. Robert and his other employees calmed me down and told me that they could fix it, and not only that, they did it in 15 minutes! Seriously a god sent! I would recommend this store one hundred percent and wish I could give more than 5 stars!

ch
Review №71

Emergency iPhone screen fix was prompt and complete. Great work.

Cr
Review №72

Thanks guys for taking care of my cell phone and tablet repairs! much appreciated!

Ha
Review №73

This place was amazing! New what was up with my screen immediately when I brought it in and only took 35 minutes to repair. Would highly recommend and would go back for other phone problems.

Sh
Review №74

I went to Apple to get my screen fixed and they were unable to fix it. I waited over 2 hours for them (Apple) to tell me no! I looked up a phone repair place and I found iFixster!!!!! Not only did they fix my phone but it was a fraction of the price! No complaints! Definitely will be back (hopefully not too soon lbs)!

Ja
Review №75

They fixed a broken screen on an iPad Air 1. Best price I could find around - and they did it quickly and it looks great. I would highly recommend them.

Ny
Review №76

Owners are super nice. Great work! Reasonable price, and they are quick! 😊

Ro
Review №77

Great people, very knowledgeable in all areas with cell phone repair and also computer repair. I have been to them 3 times. They repaired my daughters cell phone at literally half the price of what Apple store wanted. I would recommend Ifixter.

Mi
Review №78

Austin worked on both my iPads and did great work! Great customer service great price!! 5 STARS!!

Ad
Review №79

I contacted them for a speaker issue. The on an Iphone 6s. They explained the options and the prices they quoted me seemed reasonable. When I told them about a possible battery replacement, they told me about a recall from Apple on some models. They even checked the eligibility for me and suggested I contact Apple first. Very honest, courteous and customer orienter people. If I need a repair in the future, I will definitely go back. Highly recommended.

Je
Review №80

Brought in an iPhone 6 and iPad mini for repair. The owners went above and beyond to make sure my phone was working properly. I will definitely bring devices there in the future!

As
Review №81

An amazing place to get a phone repair. Good people, friendly staff even install a protector at no charge. Thank you

Br
Review №82

Robert was very helpful and quickly diagnosed my problem. Their prices are cheaper than any other place I could find. I think there were at least 4 guys working there when I came in and the turnaround was super fast. Ill definitely be back next time I have a problem.

Se
Review №83

Amazing service. Just replaced my daughters iPhone 6s Plus LCD and screen. Took under 45 Mts. Great work and highly recommended.

Pa
Review №84

Came in 30 mins before my appointment. Told Austin I was in a hurry, and he said give me 45 mins. It wasnt even 20 minutes later and my once cracked iPhone 7 plus is now new again. Dont even shop around. Come here. These guys know what they do, and hair very competitive pricing!Thanks again!

Ke
Review №85

I had a problem with my IPhone. They were not able to fix it there but they did refer me to a place that could. I would have never found the other business without their help. I appreciate the referral!

Te
Review №86

This was the second time I had the glass replaced on my I Phone. I now have a sturdy pink case to protect my phone from my granddaughter.The service was excellent as it was the first time I visited. I highly recommend iFixster of Naperville.

Ke
Review №87

My son has repeatedly dropped his iPhone and refuses to use a case. The front and back glass were shattered... We called them this morning, they were able to fix it TODAY, we were quoted about an hour and we were in and out in 1/2 that. DJ helped us today and he did a great job. We are so appreciative of his work! Saved us a few hundred in the warranty deductible from At&t... Thank you!!

Su
Review №88

Ive been here multiple times because of my clumsiness and always have been helped well and they fixed my issues immediately. Also the lowest price around and they get it done the fastest!

Ca
Review №89

Had iPad glass replaced. Very quick, thorough, knowledgeable and friendly. Reasonable prices too!! Highly recommended!!!

Ro
Review №90

I wanted to use my old Google Nexus phone as a remote control around the house. The owner was kind enough to show me how to do it! Amazing people at iFixster!

Bo
Review №91

My IPhone 6 took a fall over the 4th of July and the glass cracked. I googled fix an IPhone 6 and this one popped up as did many others. I called many of them. This business knew there stuff plus had a sale for the day/week of $99. The people inside were very professional. Promised me an hour it would be repaired. It was actually done in < 45 minutes. They couldnt have been nicer and treated me like I was a customer for years! I recommend them highly if you live anywhere close to Naperville. 5 STAR Salute!

Ma
Review №92

When I had my Samsung s4 screen fixed, I thought it could not be as good as the original but even looked even better. Great place to get your phone fixed, plus they have great deals.5 stars!

Ji
Review №93

Broken screen was replaced but now the screen is no longer responsive to touch. Now I will have to pay another company to fix it. Technician was unhelpful and rude.

H
Review №94

Strongly recommend this place!

Jo
Review №95

Very nice people fair pricing plus the thru in a case for my daughter. Ill be back. Great service

sh
Review №96

Bestplace in the world I have cancer and I suffer partial paralysis in my arms almost daily and I have broken my screen on my motog6 so many times that now when I order the part they actually install it free for me they fix things while you wait theyre Fair theyre honest and if I needed anything from a cell phone tablet notebook desktop All-In-One I would definitely take it there theyre honest caring fair people

Ph
Review №97

Whole staff is amazing!! Every repair done for me has been done done quickly and accurately and for reasonable price always. Excellent service.

Cl
Review №98

My son cracked the glass on his less-than-a-month-old iPad Air. I did some research and decided on iFixster for the repair price and the 120 warranty.PROS -1) Liked the function checks they do when you drop off an pick up to make sure both parties understand what works and what does not - in my case, everything worked, just the glass was cracked.2) Repair was done within 24 hours and cost was as advertised.3) A 120 day warranty in case I need it - everything looks and works like new.4) Best price I found in the local area and way 50% cheaper than Apples price (plus you have to send it away to Apple).5) Staff very friendly and helpful.CONS -My only complaint is that nobody called me to say the repair was done and it was passed the time it was promised. When I called the store there was no answer. I drove there to see what was happening and my iPad was ready, so I was able to pick it up then. Perhaps they were short-staffed that day?

Br
Review №99

Great experience at ifixter! $10 off when you make an appointment online and phone was ready in under 30 minutes! Easy drop off and pick up, would definitely recommend!!!!

Er
Review №100

Brock and the team at iFixster, have one goal; CUSTOMER SERVICE. It certainly shows. We all know with technology, eventually there is going to be a time when the gadget is going to break or drop. The one thing you have going for you is that you know the team at iFixter. They stand behind any service they provide. I have never heard of a customer leaving iFixter without a smile. Every employee is knowledgeable, courteous, and eager to help make your day a little easier after your phone decided to ruin it!

Information
61 Photos
100 Comments
4.8 Rating
  • Address:1009 W Ogden Ave, Naperville, IL 60563, United States
  • Site:https://drgadgetphoneandtabletrepairnaperville.business.site/?utm_source=gmb&utm_medium=referral
  • Phone:+1 630-746-9497
Categories
  • Mobile phone repair shop
  • Cell phone accessory store
  • Cell phone store
  • Computer repair service
  • Electronics repair shop
  • Screen repair service
  • Watch repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–5PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–5PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–4PM
From the business
  • Identifies as veteran-led:Yes
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