Cal is the man...he took care of me and got my van done earlier than I expected it. My sprinter van feels great after it first main service. Definitely recommend this shop.

If your sprinter is a personal vehicle (not a fleet vehicle) or a camper / RV, then I highly recommend going somewhere else..There is only one service writer for Sprinters here, who was a wonderfully abrasive and dismissive person (who did not fully understand the maintenance cycle for the Van or basic questions about potential issues).Prices for some services were 2x what other Sprinter shops charge, some prices were 5x what other sprinter shops charge, and my initial estimate didn’t include several items that were due (I.e. perfect setup for a “bait and switch.”)After struggling with the service writer and deciding that I just couldn’t let this shop work in my van- As one last ditch effort I called the main line again and attempted to talk to anyone else who would want to handle the service. The people answering the phone are beyond clueless. Clearly they are there to do nothing but write your name on a calendar (and even that seemed like a challenge).Save yourself a lot of aggravation and money- go somewhere else (and if you are a full time “on the road” person like me, I highly recommend Warner Vans of Utah.. Great staff, better prices, same day service).

Never went there. Cant believe I cant look up something without this.

Ask for the technician Alex. He was extremely knowledgeable and friendly. As a customer, it is always an incredible experience to work with someone who takes their job so seriously.

All worked out great with them. Its great to find a just sprinter place

You are more of a crook.I think your service dealer is the worst.I received the service price without telling you the price.It couldn’t be worse.

Excellent service!!! Great people!!!

They do all my maintenance. Always done on time and fixed right the first time.

I can’t express how thankful and blessed that this place is here. I can never thank this place enough. So fast, caring, and if you are in worry over one little bad review about them, don’t be! That guys transmission in probably went out I would bet.

Very bad place

Great service. The staff is friendly and helpful, and they are very knowledgeable. They provide a free shuttle service. Only downside is its a little on the pricey side.

We had a check engine light come on while driving from north carolina to Oregon. Cal got us in and out the next day . They gave me a ride to and from the shop . We called several shops they all said we would need an appointment it would be a few days .

Best place to go.. 5 star service Great mechanics great personnel

While service took longer than expected, my beautiful Mercedes came back completely repaired, maintained and clean. While waiting, my dog was welcomed, as was I. I had an opportunity to talk with a technician named Jeff who was so very nice, personable and professional. He gave me important information to guide me with my dog and also shared how fortunate he was to work for Mercedes. Another technician showed me some things I wasnt aware of regarding features of my vehicle, and set my clock to the right time...these small things, all together, are huge. Thanks again Fletcher Jones Mercedes service staff!

I want to thank Miguel and Steve for their great exceptional service. An employee pumped gasoline in the fuel tank and I had it towed to the West Sahara location. Even though they were extremely busy with prior jobs, they were able to get me out in about 3 hours. They are very knowledgeable, dependable and understanding. Thank you gentlemen!

This is a review for their great and outstanding service I had ever experienced. When I traveled to Las Vegas, I had a serious repair and had to get my sprinter fixed immediately. How luck I were. I met Steve and his team were able to help me get my Sprinter fixed though it took a long time and even need a long-distance tested drives. They were so professional. Steve was communicative and helpful through every step of the process. He was very understanding of my sprinter’s issues and how inconvenient it is to need a critical repair in order to let me drive home. The issue was fixed longer than expected, but they were so patient. I am happy to give them a 6 star service. Thanks again for everything(由 Google 翻譯)

Very good

I had a recall on my 2006 Mercedes Benz E350. I called in to this location and was taken care of immediately. The staff is excellent with communication. They are not pushy like other dealers to sell you unnecessary services. My vehicle was ready and repaired within a day! Thanks again team!

Had my 2016 metris dropped off for some repairs , Steve was very helpful,professional and polite,he told me vehicle could be ready next week but it was complete next day including recall that i didnt ask for which was nice. Being repair shop owner myself i would highly recommend their services.

Had my motorhome serviced and some other things taken care of while I waited. Everything very smooth. Great service.

Just passing through and had some trout. The guys here gave great advice, they have a passion for what they do, and got me on the road again. Would give 10 stars if possible. Highly recommend

Our engine compartment was completely destroyed by fire on our Mercedes 3500 chassis Tiffin Wayfarer motorhome. With Steve Heinkings management and Alex Terrazas and the staffs knowledge and skill, the motor compartment was COMPLETELY rebuilt right there on W Sahara Ave. Truly amazing. New engine block and all the fixings---everything under the hood, not to mention a completely new wiring harness install. Perfectly done: over 3,000 tough miles now and not a single problem. Better than new.We can give them our highest recommendation and with appreciation for a big big job well done.Mike and CharlotteNaples, FL

Very friendly guy on the phone was able to redirect me in the right direction!

Friendly, ok waiting area but not not nearly as nice as main showroom. Did recalls on 2014 Sprinter RV which apparently disconnected battery . They did not set clock forcing me to go through non-user friendly menu.... aggggh!No complimentry service check.. what do you have to do to get that?

Good service

Have always had a great service experience at Fletcher Jones. Dennis is my go to service representative. He tells me upfront what I need and doesnt surprise me with anything on the order or cost. I have always been greeted with smile and been thanked for choosing Fletcher Jones.

Fletcher Jones is the best place to take your Mercedes.I have an older model that continues to run well thanks to their service.I have a good feeling of safety after they have serviced and checked my car.

My Service Rep made me aware of and was able to get a $1,000 service problem I had fixed under warranty which was an unexpected blessing and allowed me to take care of other items I had on my service list.They also provided me with a “loaner” for several days while my car was being serviced, exceptional service from my Service Rep, Dennis Eich and Fletcher Jones.

Outstanding customer service. I bought a sprinter in Phoenix and brought it here to diagnose a noise it was making. Staff was friendly, knowledgeable, and gave me excellent advice. Could not have been a better experience.

John Sarantides continues to be an exceptional service manager and very attentive to our needs. He is very professional and personable. He goes above and beyond.

Josh Sutton consistently provides truly exceptional service. He is honest, patient and informed. Thank you JS and MB for the care you have demonstrated for me and my vehicles.

Bought a Mercedes-Benz three years ago and chose this dealership to do all my work on the car. I have never had such good service anywhere else. Its not just the quality car you purchase, it is the quality service and treatment you get when you go there that makes it that much better.

Stopped by last minute with a bit of a mysterious transmission issue on my way back home to Colorado. In and out and fixed, fast and friendly. This crew is outstanding. Cheers!

Customer service is always on point!!! Never disappointed as they always go above and beyond. They always ask if Ill need a ride and are more than willing to take you wherever you need while they work on your vehicle.

These guys are great 👌 Fast, friendly service

Very nice place for getting the Sprinter Van worked on. They always go up and beyond what I been expecting. The service personal are top notch!

Im very happy with your service through the guidance of John Sarantidis etc. No further comment(s) from me etc.

We purchased our vehicle from Shai. He was very easy to work with from beginning to end. A no pressure salesman. We will definitely purchase our next Mercedes Benz from Shai.

Best sprinter service Ive received yet in two years. They are actually honest with what they can and cant do and took time to figure out a weird problem and explain what was up. Thanks!

Very prompt service. My service rep David Miller was very polite and helpful.

They took the time to diagnose one of those, but it was doing it all day yesterday issues that goes away when you get to the mechanic. They were patient and never looked at me like a check sheet or a crazy person.. fixed! All good relaxed vibe.

Fletcher Jones is the only place to buy a car in Las Vegas. The sales, service and quality are truly exceptional. My highest recommendation.

Well, the last time I was at Mercedes service it wasnt a good experience.But now Ryan Cross is back! Fletchers costumer service has his shining star back and that man should be the manager of that place. He is honest, listens to you and explains everything in details. My car was returned clean with cover on the sit and no scuffs on my interior. I finally can recommend to my friends once again the expected good german quality service from a company that makes the best cars in the world.Ive been in many cardealers in Las Vegas before and all were terrible at the point that I sold my cars so I wouldnt have to go there any longer.Thank you Ryan for your exceptional performance in your Job.

John was, and always excellent, the rental staff was very attentive & courtesy. The best service always!

Great job to John and his team! He’s is efficient and kind .

AVOID THIS PLACE, AVOID THIS PLACE PLEASE!!!!I HAVE BEEN TOLD THAT I NEED NEW TRANSMISSION ON MY SPRINTER VAN AND THEY GAVE ME AN EST AROUND 7000$. I TOOK IT TO THE OTHER SHOP AND JUST NEEDED TRANSMISSION OIL CHANGED, THATS IT! THEY ARE VERY EXPENSIVE, CHARGED ME FOR ONE HOUR LABOR 164$ PLUS TAX!

Best in Vegas fletcher Jones Ive been doing business with them over 5 yrs now the Experience is amazing wonderful staff thank you on e again fletcher Jones

I’m very satisfied with the service. Especially with Josh Cote. He’s fulfilled my vehicle needs and he’s amazing!

Dave was a great help and a bit of a comedian.He help us with everything the whole staff that we met was very hospitable.

Jason in service is top notch! Great communication.

Dennis Eich provides the best experience, at the service department. He should write a book, on how it should be done. 👍

I made an appointment on Saturday for Monday. I was sent an email stating where to go then redirected to a differentfacility when I got there.When I got there the service representative didnt have the details I had given for the appoiuntment excpet for the oil change part.I was told I woudl get a call later in the day with the diagnosis. That call never came. At 4:50 I called and after going through the automated system several times becasue no one answered I spoke with a gentleman who toom my name and told me someone would call me back and let me know what was going on with my vehicle. No one did.having been told they closed at 6:00 I waited until 5:50 and called back. The lady who answered the phone did what she could but all she could do was to tell me that the only person who was authorized to talk to me about my vehicle had the day off and the service manager had went home early. No one else was there to tell me anything.I had rented a car that was due back first thing in the morning. THey were sorry...nothing they could do. No one could talk to me except the guy who had the day off.I called the next day and compalined to the manager. He told me my story was odd but did apologize and was able to talk to whomever knew what was wrong with my vehicle and relay I needed new tires and an alignment.To be fair, the mechanic was very nice. The lady who tried to help me at the end of the day was professional and nice and when I did pick up my vehicle the manager I had spoken with did knock off the cost of the extra day of car rental. I do want to be fair about the review.

John Sarantidis is the best. Always answers all of my questions,and there are alot as Im new to Mercedes just purchasing a used SL500. Always gives me hands on instructions on operation of options. Always in and out quickly, depending on type of service. This is a top notch dealership and service facility, and would recommend to everyone.

These guy are so awesome manager very professional.

Very nice and professional. Excellent customer service

Service from the young lady at the gate to loaner return was above and beyond expectations! Well done!!

Alex was very helpful and not only did the service I wanted but also found a fixed a noise that was very annoying

John S. Best!!Friendly, professional, and considerate.

I always get top notch service at Fletcher Jones imports.

John Sarantanis is truly exceptional in his work. He always goes above and beyond. Thank you JOHN.

Dave Fast, my service writer, makes repairs and service painless.

Josh Sutton is wonderful ! Excellent customer service

Car is a lemon... they screwed us completely..

Awesome great service its expected it MERCEDES

Simple you go beyond I expected

Great cust service

So friendly and helpful!

Great customer service

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