user
Harper Maserati
10045 Parkside Dr, Knoxville, TN 37922, United States
Appearance
Harper Maserati
Comments
Ro
Review №1

Great dealership. Service is always exceptional. Tyler and his team really take care of the customer.

Co
Review №2

Todd Bernstein is an excellent salesperson, and everyone at this dealership is more than adept at making you feel comfortable with your purchase. The vehicle was as described and beautifully detailed, and honestly, their used inventory is chock full of high quality vehicles. I would absolutely buy from them again. Great experience.

Ne
Review №3

Harper Maserati is truly a one of a kind dealership. These guys really know the meaning of GREAT CUSTOMER SERVICE!!!!! After visiting several other dealerships, even some Harper ones, I went back to Harper Maserati and searched their inventory to find a car to buy from them because of the way I was treated on my first visit. They are very easy going, friendly and not pushy. Also, they go out of their way to make sure you feel comfortable!!! Wayne W. my sales guy was amazing. But during the buying process I met some of the other guys and they all are the nicest and most caring people you will ever meet. Oh by the way I bought a 2019 Hyundai. If I ever need another car they will be my first call/visit. I will highly recommend them to anyone looking for a vehicle. Thank you to everyone there for a amazingly easy car buying experience. Y’all are a first class dealership in my book!!!!!!!!!!!!!!!

Fr
Review №4

Amazing service! Great communication! Tyler and his service department are awesome!

Je
Review №5

My hunt for a used truck ultimately ended at Harper Maserati, of all places! After scouring the country I found the best deal here. I spoke with Todd over the phone who was very upfront and accommodating when answering my questions and providing additional photos of the vehicle. I flew in from Vermont and was picked up at the airport by someone from the dealership. The whole transaction was fast and efficient and everyone at the dealership was friendly and professional.After driving 1000+ miles home I noticed an issue with the brakes which had been replaced by the dealership prior to my purchase. Turns out there was a warped rotor. I called the dealership and was helped by the management team. They paid for the issue to be fixed by a local shop in Vermont and were great about the whole process. I sincerely appreciate how they went above and beyond to ensure a great buying experience.Buying a used vehicle far from home is always a bit of a gamble. I cant thank the folks at Harper enough for a wonderful experience.

Al
Review №6

I rarely give reviews on dealerships but Todd Bernstein and Knoxville Maserati was one of the best car buying experiences I have had. Quick, Hassle Free, and Fair!! I totally recommend this dealership.

Ed
Review №7

Bad customer service. I tried to buy an Exotic car from them and I felt I had to almost beg to even get what I needed it to get the deal done Not even a call from the sales person, manager or financial person. Sale person wanted to text all along but not speak in person and use all kind of excuses to avoid it. Even to make a live video he couldnt ( I wanted to check the car in person since I live in a different state). I had high expectations from a Maserati dealership but they felt short and I felt my business was not appreciated whatsoever. I guess it was not meant to be but the way I feel treated was unacceptable. Not recommended.

Ch
Review №8

By far the best auto buying experience I have had. I live 3 hours away and Allen went above and beyond to help me find the right vehicle. We spoke on the phone and via txt where he quickly sent me pictures and answered all my questions. I felt confident that my long drive was worth it and I was correct. Just as promised the vehicle was spotless and full of gas sitting out front waiting on me. They have great vehicles at great prices just ask for Allen and hell make sure everything goes smooth!

Ro
Review №9

I was in the market to purchase a good quality SUV. I ran across a 2018 Yukon Denali XL and reached out to the dealer. Tyrell Jameson immediately reached out made me comfortable and welcome. This meant a lot to me since my purchase was going to be an out of state one. Ty. provided me with all requested information that I needed in order to find my own financing even though he said if I had trouble he can help me with that as well. My schedule was busy but Ty kept me in mind always reaching out making sure that I had everything I needed but also making sure that he wasnt overly contacting me. There was no pressure and all professionalism. I decided to go with a totally different vehicle and I communicated that to him and he congratulated me and was completely understanding. This is what car buying is about not the car but the customer service provided to you.To the owner and managers at Harper Maserati you have a truly good investment in Tyrell Jameson.TyI would like to thank you for being patient and being a professional and help me navigate by showing excellent customer service. Thanks again for all your help and May the force be with you 🙏😎

Je
Review №10

We just bought a new vehicle from Harper and we will never go anywhere else for vehicles again. Between the customer service at the car wash and the dealership we were blown away. They took great care of us and even got us into a vehicle that we wanted. They went above and beyond the measures to ensure we walked off the lot with a new truck. We can promise anyone we know looking for a vehicle we will be referring them to your dealership from here on out.

Al
Review №11

Allen was literally the best! We came in looking for a Jeep wrangler. He found us exactly what we was looking for and helped in every little possible way he could! He was super friendly as was everyone else there too! We just had the best experience! ❤

Cr
Review №12

We would like to thank everyone at Harper Maserati for being so kind and courteous. We traveled from Murphy NC with our two dogs which they welcomed inside. We traded our vehicle for another with no issues at all. Our salesman Ty, not sure of the spelling sorry, was very polite and efficient. We also left a couple of things in our trade and they immediately mailed them out to us. Thanks again everyone, Craig & Jnn

Br
Review №13

I found my Toyota Highlander on auto trader. I sent an automated message asking about the Highlander and within a very short time Todd had sent me a personal walk around video that allowed me to see the ins and outs of the car. I told Todd I was coming to see it and he made sure it was parked out front ready to show. Todd also took it to my mechanic so he could check it out for me!! I appreciate that beyond words because I live an hour away and have a busy schedule. The buying process was the easiest I have ever experienced!! I never felt pressured. I will definitely be purchasing my next vehicle with Todd!!

Ma
Review №14

Excellent service. They were able to diagnose the problem and quickly fix it properly. I wouldnt take my Maserati anywhere else.

De
Review №15

Always the best experience! Everyone in the service department is so friendly and accommodating!

Je
Review №16

After searching endlessly for a Nissan Armada, I finally found one at this location that checked all of the boxes. When we arrived, it was pouring and of course I left the house without an umbrella. Todd greeted us within 10 seconds of arriving and came out and offered his umbrella up and stood in the rain discussing this vehicle with us.After test driving, we decided this was the car for us. We went forward with purchasing and Todd made the process as seamless as possible for us. He answered all of our questions, provided excellent customer service and as an added touch, maneuvered us having our 15 month old with us during the process as effortlessly as possible. We are forever grateful to Todd and the whole crew at this location that made this purchase possible and this is our dealership of choice moving forward because of how well we were taken care of.

Ch
Review №17

Always a great experience combined with great Service, Amazing staff- I could keep going but I think you get the point . Harper will always own my business. If you are dealing with anyone else you are missing out. These folks have it figured out.

Ty
Review №18

Tyrell was probably the best sales consultant i have ever done business with at any dealership i have bought a car from. Their management and sales team went above and beyond giving me exactly what i wanted for my trade and gave me an excellent deal on the 4runner we purchased. i will be doing more business with them for sure!

Pa
Review №19

As always, the service at Harper Maserati is exceptional. They went out of their way to get my car repaired. The service technician even worked through lunch. I was given a loaner car for the day and was able to do what I needed to do that day without stress. Dickey Jones is great with communication and is always very polite.

Br
Review №20

We had never purchased from a Harper dealer before. I can say that our next purchase will be from a Harper dealer. Todd at Maserati was amazing to deal with, he went above and beyond his duties. I will definitely be a return customer.

Th
Review №21

I was referred to Harper and Todd Bernstein by a coworker who has had several pleasant experiences working with them and won’t buy a car anywhere else. I must agree, my car buying experience here was the best car buying experience I’ve ever had.Working with Todd as the salesman was refreshing because I felt he listened and put my needs above his interests. The online price you see is what you pay and you receive a very fair offer for your trade in. No awkward negotiating.Working with Allen Brooks as the finance manager gave my wife and I peace of mind as he explained the lifetime Harper auto care warranty and the other supplemental lifetime warranty. It is a stress free experience knowing all repairs are covered for parts and labor besides wear and tear items like breaks and tires. Definitely recommend!

Da
Review №22

Very happy with our experience at Harper Maserati. Wayne was very helpful, answered all our questions and treated us like hed known us all his life! The sale and financing was smooth and got a great interest rate working with Allen. We will definitely recommend Harper to our friends. My purchase was a 2019 Toyota Tundra and couldnt be happier!

Ti
Review №23

Great all around experience at Harper Fiat Maserati. I came to their dealership after finding an online ad for a 2018 Toyota Tundra they had which was competitively priced a few thousand below market value. I had a vehicle to trade and already stopped at a few other dealers to get trade in estimates and Harper Fiat was the best offer. I worked with salesman Todd Bernstein who was very prompt in responding to my texts about the vehicle and even negotiated on my behalf to get a better trade-in value than initially quoted! He always responded within minutes and even came in on his day off to close the deal. Overall very pleased with the quality of service and professionalism from the Harper team. I will look to them first when looking for the next vehicle.Special thanks to Todd Bernstein.

Ta
Review №24

The Maserati service department is top notch. You hate to have problem with your vehicle but when you do, its nice to know that the service dept. will take care of you completely. Steve is courtesy, professional, accommodating and more than you would normally expect from a service department. He goes above and beyond to make things right. When the time comes, I will buy another Maserati as long as Steve is still in charge of the service department.

Da
Review №25

Always a great experience at Harper. Love my Fiat 500x and love the outstanding service I always get here. They are pros!

su
Review №26

Outstanding customer service! We will definitely continue to use Harper in the future.

Gr
Review №27

Great service! Everyone is always friendly and welcoming! The staff goes out of their way to make you fee at home and valued! I would recommend any Harper dealership for a new car or service!

Be
Review №28

Allen is great to work with! I emailed on Sunday, he contacted me Monday morning and Monday afternoon I was there for a test drive. He greeted me, showed me the car and I was off on a test drive. Told Allen Id be back on Friday to purchase the vehicle. Friday was a breeze! Allen had everything ready to go! I couldnt be more pleased!

Ro
Review №29

I was on the hunt for the perfect vehicle and as many buyers do, I visited several site and inquired about their vehicles. Several times I got auto responses with no real follow up; and I get it, often times people are just looking and not ready to buy.However, when I reached out to Harper Maserati I got a real person. Todd Bernstein..-Messaged me back,-Provided his personal contact information-Inquired if I had any questions and-Went ahead and sent me a personalized video of the vehicle (without me asking)I could tell they instantly they care about their customers and realize that in a time where we are mostly remote/lack physical contact that a creating that differentiated experience is key.If youre looking for a place that still cares about the customer and will obviously treat you right. Harper Maserati is the place. Thanks Todd!

jo
Review №30

Was very satisfied with the service of my giulia, didnt take to long and didnt overwhelmed me with bogus things that didnt need to be done... plus I got a free car wash and vacuum

Ra
Review №31

Harper Maserati has been amazing to work with for service of my Maserati Quattroporte S. Steve and Tyler in service have been extremely professional and responsive to every needs concern and very thorough. They have provided a complimentary car during every service and the collision shop was just as customer centric and professional in every way possible.I would strongly recommend Harper Maserati to everyone and they service all vehicles not just Maserati or Alfa Romeo.

Bo
Review №32

I recently purchased a vehicle from Tyrell at Harper Maserati. The entire team was professional from beginning to end. I will definitely recommend Harper Maserati to anyone looking for a car. I was greeted and walked through the sale by Tyrell. He was upfront and honest about every part of the transaction. He knew every detail about the car and was helpful after the sale. He is an outstanding salesman for many reasons but especially because he is easy to talk to and sincere about earning your business.Go see Tyrell and the rest of the Harper team and you will be glad you did!

An
Review №33

If your looking for a short,sweet, easy from start to finish visit Tyrell Jemerson. He was very helpful and had all the information anyone would ask for already prepared. I was in and out within 2 hours. Easiest buying experience yet.Thank you Tyrell & Harper Maserati. I’ll be back in the future!

An
Review №34

Top notch service! Polite, reasonable costs, nice loaner car, everyone was pleasent.

El
Review №35

I have bought or traded over 40 vehicles in past years this was my first experience with Harper Maserati my wife found the car there after she bought new from Harper Audi she received outstanding customer service and also received a great deal and so did I if anyone is looking I would highly recommend giving any Harper dealership a chance for your business I will definitely return in the future Thank you

Ch
Review №36

We were there to purchase a used Nissan Pathfinder, but were treated like we were buying a Mas....the entire staff was wonderful.

me
Review №37

All of the Harper dealerships are top notch. Service at Harper Fiat is outstanding.

Ci
Review №38

Harper Maserati has always taken great care of my car. Tyler is a wonderful Service Manager.The new loyalty program really helps build just that, loyalty.If you dont like the service department at your dealer, I suspect they will gladly work with you.Give them a try!

Lo
Review №39

Our car buying experience at Harper Maserati was excellent. The process was quick, and we feel that we got an amazing deal on the exactvehicle we had been looking for.The only disappointing factor was that the used vehicle we purchased wasn’t cleaned as well as we had hoped prior to leaving the dealership.

Ca
Review №40

We were selling our Dodge Ram 1500. Stopped here to see if they were interested in buying it. My husband was working with Jeff. He had the truck looked over/inspected, and gave him a $. My husband didnt have the title with him so he told Jeff he would be back. He went back a few days later clean title in hand and ready to make the deal. WELL, the truck was exactly as it was a few days earlier but they looked it over again. Guess what.... they offered him $3,000 LESS than days earlier. No reason was given. Apparently a hand shake and a deal agreed upon doesnt mean a DARN thing at this establishment. Their word means nothing. A respectable company does not do business this way. I highly recommend you keep on driving and dont waste your time at Harper Maserati.

Er
Review №41

I found a used car on the website I liked and got a quick no-haggle price quote. I also submitted my trade in online for an instant cash offer. Everything went smoothly in the dealership.. There were no surprises, and I was in and out that afternoon.

Ja
Review №42

One of the least painful buying processes I have been through. No pressure, very helpful, and felt comfortable through every step.

Jo
Review №43

I found my Jeep on cargurus. From start to finish Harper Fiat exceeded my expectations. I worked with Todd and got a great deal on the vehicle I wanted. I would highly recommend going to this dealership. It wasn’t at all what I am used to dealing with when I think of buying a car. Awesome service all around.

Pa
Review №44

Great buying experience. All staff I had contact with were very caring and professional. Todd Bernstein was a great guy. He is an asset to the dealership. I highly recommend him.

Ch
Review №45

Wayne was outstanding to work with. I live in Atlanta but Harper had a car that I was interested in purchasing. Wayne was accessible via phone, text and email. He sent me a detailed video walk-through and took close-up photos of any areas of concern. We worked out the pricing details remotely. I drove to Knoxville and the car was exactly as described.Easy transaction, absolutely zero pressure and zero games from Sales or Finance.

Le
Review №46

Harper’s Fiat in Knoxville, TN has the best customer service I’ve ever experienced in a dealership. I spoke with Todd Bernstein for 3 days about a potential buy, and he really came through for me. My boyfriend and I entered the dealership and was warmly greeted by the staff and was asked to make ourselves feel at home.Shortly, thereafter, we were allowed to test drive the car in question. Instantly fell in love. After some incredibly quick conversations and signing we were off with our new Fiat. We want to thank Todd and the whole crew for making our experience and enjoyable one.

Ma
Review №47

Being the only Alfa dealer near me, I was hoping that this company would not disappoint. Boy was I happy with their service. I felt like the red carpet was rolled out the moment I arrived. Dickey and the service crew is exceptional.

Pe
Review №48

We visited Harpers to have my oil changed in my Fiat Abarth that I purchased from them Dec 2015. Very nice people. Offered us a car to drive while we waited but looked at around at the cars. Fast Service, hand washed it and returned it good as we dropped it off. I highly suggest Harpers on any car purchase. Plus check out this classic Fiat and so cutely decorated. Loved it.

K
Review №49

Outstanding service!Absolutely professional and very much the experience one expects of a premium dealer.Our car was ready when it was supposed to be, at EXACTLY the price quoted, and we were provided a loaner car for rhe duration.The staff went above and beyond to ensure we were comfortable and informed about our service and all the issues presented by our 14 year old Italian car.Not once were we pressured into sales or services we declined.In the future, when we are car shopping, or seeking service, we will definitely return to Harpers.

MI
Review №50

I’ve purchased 2 cars from Harper Maserati and will always go back to them. Ty is by far the best salesman I’ve ever done business with. Both transactions he went above and beyond to make things happen. The last car we purchased was for our soon to be 16yr old son and we wanted to surprise him. We had everything planned perfectly for the purchase and surprise until our son changed plans and we had to adapt and do most of the transaction over the phone and do crazy fast sale that only took about 30 minutes at the dealership because Ty went above and beyond to have everything ready. We were able to get the car where it needed to be to surprise our son and it was perfect! The Harper Care is such an awesome added advantage and highly recommended. Will definitely buy from Ty at Harper again and again.

Al
Review №51

Hands down, the easiest and fastest car buying experience of my life. There was no haggling, no pressure, no fun draining at all. I found the car I wanted, spoke to Todd Bernstein about it, and he was awesome. I came in, test drove the car, and he gave me the numbers without any hassle. I came in the next day to buy it, and he had the car cleaned and ready for me, and took care of me immediately when I came in, with very little down time in between the sales initiation to the final deal. I was extremely pleased with the whole experience from him and the rest of the team. I left the dealership with the car I wanted, and at a price I was very satisfied with.

Up
Review №52

Its always easy at Harpers! Mollie - our lab, barks as we drive in. She loves the attention (and doggy treats)! We love that they keep up with our service on our Fiat. We drove to Seattle and back - they made sure we were ready for the trip. We are looking to upgrade and have been test driving cars without any pressure. I have to say - I LOVE THAT!

Ky
Review №53

Once again....OUTSTANDING SERVICE provided by HARPER!!!Starting from the receptionist, to Dickey, to the SUBARU CERTIFIED MECHANICS.....you just can’t beat this dealership. I bought my wife a SUBARU CROSSTREK here and not ONCE did I or my wife feel we didn’t belong. My wife’s car and my wife are treaded with the utmost respect. She walks out of this dealership every time feeling like a Queen.Max RESPECT to you all and a heart felt thank you for taking care of my wife’s car!!!

Vi
Review №54

Wonderful buying experience!! Very nice people !! Treated us like family! Will most definitely get my business again .

Li
Review №55

Went to test drive a Fiat 500x and loved it, but couldnt afford a brand new one. Nick Orr was not pushy at all, but got my information and kept me updated of any used Fiat 500xs they got in that matched my search criteria. Ended up getting a great deal on a fully loaded gently used Fiat 500x, and I am loving this car so far! The buying process was also a breeze. Only thing is that the car was out of window wiper fluid when I bought it, but thats an easy/cheap fix.

Sh
Review №56

Tyrell was great to work with. He was able to answer all of my questions and make my purchase as simple as possible for me.

ke
Review №57

Great friendly staff and excellent service. They treat you like family and our salesman Allen was exceptional. I would encourage anyone thats in the market for a new or used car to give Harper a call. You wont be disappointed.

Tr
Review №58

The best 1st time car experience EVER!!! Todd Bernstein and Harper is awesome!!!

Ma
Review №59

I had been looking for an ultra low mile GT350 (

To
Review №60

Easiest car buying experience Ive ever experienced. I bought a lease return vehicle from Todd Bernstein, and I was shocked at how easy he was to work with. Todd even came in on his day off to make sure that I had everything I needed. I have to say that I was impressed by the service, low document fees, ease of paperwork, and best of all ... such a great deal! I would definitely recommend Todd Bernstein and/or Harper Maserati (Harper Auto Square) to anyone in East Tennessee Region looking to purchase a new car. I will definitely be back when I need another car or truck!

Wi
Review №61

Superb experience from start to finish. No pressure, only great communication. Top notch folks!

de
Review №62

Great customer service gave me a good deal and also a great warranty only problem was I didnt notice that the tires needed to be rotated. That should have been done b4 purchased. So I came back to redo this review as I talked to the sales representative and told him about my tires the mechanic informed him that the old tires actually go in the front the new tires should go in the back. I looked it up and found that was true learn something new everyday

St
Review №63

We drove 6 hours to make a purchase here. Tyrell was so friendly and helpful. He was very personable and we had great conversation. The manager, Channa, was super friendly as well. She even gave me a shirt and said it was the least we could do for making the drive all the way here. Im so glad when I come across people like this especially when buying cars because of the stereotype that comes along with car selling. These wonderful people left us very happy and if we ever find a reason to buy from them again, we certainly will. They are also dog friendly and everyone in the building will come over to give your fur baby love. Thank you all!

Ul
Review №64

When it comes to vehicle purchase, don’t hesitate to stop by at Harper Maserati and speak to Todd. My shopping experience was super easy and fun. Definitely must go place if I ll decide to change my car) thanks again Harper Maserati and Todd Bernstein.

Si
Review №65

Allen and his team made this entire process so incredibly easy. The car I initially wanted sold but he helped me find something else that matched everything I wanted and I actually ended up loving my second pick even more. Everyone was so nice, patient, and easy going, all while remaining professional. I didnt feel any pressure, all my questions were answered straightforward, and I felt like we were all on equal grounds. Thank you so much!

Ja
Review №66

I go here to have my Jeep serviced and they do a great job. Always a step above.

Da
Review №67

Selection was solid and the customer service was phenomenal. Flexible, honored all commitments and more...even after the sale. A pleasure doing business with them.

Er
Review №68

Had the best car buying experience here! Everyone there was absolutely wonderful. Top notch customer service and techs, and just a pleasure to get to buy from you all ❤️ thank you!

Jo
Review №69

I came by the other day to get my complimentary oil change for my f150 that I had purchased earlier this year. Again I was treated wonderfully and they also hand washed my truck because it didn’t fit in the wash bay. I normally do my own maintenance on my vehicles because it’s cheaper and I don’t trust anyone else to do it properly. But I’m seriously considering having Harper do it from now on because of the great service and staff. Thanks again for a job well done.

Pa
Review №70

Excellent experience buying a used car. The salesman and finance manager were professional, efficient, and helpful.

Mi
Review №71

My father gave me a 2015 Fiat. When I took it in for service at Harper, they did an awesome job! It took a few days to get the parts needed, I was in a loaner the entire time at no cost to me, top notch service!

ga
Review №72

I bought a 2014 mustang from this dealership and I’m very happy with the service and how honest everyone was with me. from my salesman Allen Sizemore to the finance guy who got me a great deal on my payments ( i believe his name was Allen too ) very happy with this dealership and would definitely recommend! They make you feel comfortable when buying a car for the first time.

da
Review №73

Good buying experience , very relaxed environment, and Wayne warner is a very nice guy to work with!

Ka
Review №74

Alan was professional and very patient with all my numerous questions.. The price was fair and the car is great!

Ro
Review №75

We had a great experience with our purchase. Todd & Allen were very accommodating and straight forward. Would recommend this dealership if looking for your next vehicle purchase.

Ka
Review №76

As usual another Harper 5 star service ... well 6 stars this time going the extra distance ( no pun intended) to make sure my car was clean and sanitized - a protective steering wheel cover, seat cover, key in a plastic bag so no unnecessary contact . Service done right and on time and a shiny clean car returned. If you are hesitant to have work done , don’t be... everything being seen to at Harper! No I was not compensated for this review ...well, they did give me a bottle of water..... does that count???🤪

Be
Review №77

Tyrell was the best. He brought the care to me for me to test drive on my lunch break, and then he stayed late that night so that my husband and I could buy the car! Thank so much!

Kr
Review №78

I purchased my car from Harper about 2 1/2 years ago. Ive had it in for a few routine services and Ive always received exceptionally good service. Primarily with Dicky Jones as my service advisor. Hes always given me good advice and service recommendations that were reasonably priced and performed perfectly. Recently, my car engine actually threw a rod and was completely destroyed. (No fault of Harper, of course). Amanda Haskell was my service advisor and she truly went above and beyond to take care of me. She handled all the warranty paper, transportation, and the headaches that go along with a giant project like having an engine replaced under warranty. I cant tell you how exceptional my experience was. From the loaner they provided me completely as a courtesy that could have easily been overlooked, to all the research and paperwork required to make sure I was made whole. Thanks to Amanda, I had zero out of pocket expense. While Ive always been pleased with Harper and their service, this experience has guaranteed that my next car will be purchased from them without a question. If you are car or service shopping, youd be making a mistake if you didnt give Harper a chance.

ri
Review №79

The experience was great! Wayne was very inviting. Wasnt pushy. I would recommend any car buyer to check out Harper Maserati on the Harper square. I was very happy with the service.

Wa
Review №80

Very helpful and informed.

Er
Review №81

Very professional and fast. Ty and this dealership deserves more than 5 stars. My 500 Abarth is awesome and always puts a smile on my face when I drive it. Thank you Harper Fiat!!!

Ma
Review №82

Very smooth transaction. Car was better than advertised. Great Staff.

br
Review №83

Great service department to work with. I was very pleased with the service I received from Steve Nicole and the service team at Harper Maserati.

E
Review №84

Service advisor and staff very attentive, work performed to my satisfaction.Car wash personnel could pay a little more attention to detail. Not asking for full showroom detail, just thorough wash. Mud still on tires, wheel wells dirty, inside door jams dirty. Body of car was satisfactory.

Ta
Review №85

Easiest car purchase. Allen Sizemore was super friendly and efficient as well as Allen in finance. I feel they were honest due to leaving some stuff in my trade car and calling me plus leaving sunglasses in showroom that easily could have been pocketed but found them. I would highly recommend them and would use them again

Am
Review №86

We had a wonderful stress-free experience here at Harper. Todd our salesman was wonderful!

Jo
Review №87

Our first visit was a short one because of another appointment. We were greeted by Allen Brooks who took the time to tell us about Harper. We exchanged business cards with a promise to return.I few days later we did return and test drove 2 Fiat 500’s that they offered. We liked the second one and decided to purchase it.We had a car to trade and Allen showed us online what it was worth and he exceeded the value for the trade.The purchase couldn’t have been easier. Pricing was great and no pressure from Allen to make the sale. We are very satisfied with our purchase and the entire process at Harper!I strongly recommend Allen and Harper when you are looking for your next vehicle. Most of us do not enjoy shopping for a new car but at Harper it was certainly a pleasant experience!

Wi
Review №88

The best car buying experience Ive had, everything explained, options offered without the hard sell, in and out of the dealership with new car in less than 3 hours. Will buy our next car here.

Ki
Review №89

This was the easiest, quickest and best car buying experience we’ve ever had. Everyone was so nice. No pressure to buy. Wasn’t rushed to finish up at end of day. Todd, our salesman was fantastic. He was kind, patient and answered all my questions. Channa the general manager, was very helpful. Introduced me to the people in the service dept, ordered all the accessories we were wanting and got me set up with service dept to get everything installed and done. Love the car! We would definitely buy from this dealership again and would recommend them to others. Thanks for a pleasant experience!

Sa
Review №90

I’ve been taking my vehicle to Harper for two years now. Everyone there knows me by name, and always makes sure I am well taken care of. I wouldn’t go anywhere else for servicing!

Ma
Review №91

I recently purchased a 2015 Tundra from Tyrell at Harper Maserati and it was a great experience. He came in on his day off to make the deal. They made the experience pleasant and well worth my time. He stayed after closing and was very respectful and polite.

Mi
Review №92

I have dealt with a lot of dealers in my years , but they are strait up front and honest i would. Suggest. them to anyone .good folks

al
Review №93

I would give this dealership more stars if possible. You dont just drop your car at the service entrance you are greeted by a representative to discuss the servicing of your car. They offer a loaner car and a complementary car wash.The lounge area offers coffee !nd drinks while you wait.They treat everyone as if you are their only customer.Staff is wonderful.

De
Review №94

Everyone was so kind and helpful. Thanks a lot especially to Wayne.

Ja
Review №95

I had a very pleasant buying experience with Harper Maserati. Allen Sizemore did a good job. I dont like high pressure sales and he definitely let us take our time deciding on the purchase of our next truck with no tricks or gimmicks to have to dance around. He filled up the tank for me before I left and it was missing a key fob and he got me a new one made. For these things I am very appreciative. To make this a 5-star experience for me would have included less time spent waiting on finance when we were ready to buy. I came onto the lot pre-approved and ready to make a deal. After settling on the purchase price, we had to wait over an hour to see Finance who we were told was backed up which by our wait time was accurate. Considering I didnt need any financing, it should have been easier for us to complete the sale at this point so that is one thing to consider to enhance the customer experience. Another thing was I discovered after the sale and once I had the truck in my possession, it is missing two of the utili-track rails that it came from the factory with. Without these rails, i will not be able to completely utilize the cargo hull or add accessories like truck boxes. I know the truck was sold as-is but it would have been nice if this information was disclosed to me prior to purchase as the additional costs I will incur to fix this will lessen the overall value proposition of my purchase.Overall, I would purchase from this dealership again should the need arise and they have the vehicle I am looking for as my experience was good.

Ja
Review №96

By far the best car buying experience my Wife and I have both had. We found a car we were interested in, got a trade in offer over the phone ( that was honored ) and the car was correctly represented when we got to the dealership. Although we were buying a used Subaru at the Maserati dealership, we were treated no different. We had been looking for what we purchased with the typical run around at local dealerships and drove over 2.5 hours to Harper, totally worth the drive. The dealership and the staff, especially Todd were great. We would absolutely make the drive again once we are in the market for another car. They have set the bar high for other dealerships.

To
Review №97

Tyler our service consultant took excellent care of overseeing our service work. He was thorough in explaining what work was being done, very courteous and professional.

Da
Review №98

The whole experience from dealing with Todd our sales guy to finance and service was excellent. One of the easiest purchases we have made.

Ke
Review №99

Bought a 2016 Chrysler 300s from Harper. It was such a pleasure. They go above and beyond to ensure they are providing exceptional service. Everyone I have encountered at the dealership has been a pleasure to meet.

Za
Review №100

I have bought two cars at Harper. Each time I have had a good experience. The negotiations always go smoothly and the process is quick. Cars are well detailed. Prices are competitive and designed for cars to move quickly.Will return for a different car soon.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:10045 Parkside Dr, Knoxville, TN 37922, United States
  • Site:http://www.harpermaserati.com/
  • Phone:+1 865-243-3220
Categories
  • Car dealer
Working hours
  • Monday:9AM–5PM
  • Tuesday:Closed
  • Wednesday:7:30AM–6:30PM
  • Thursday:7:30AM–6:30PM
  • Friday:7:30AM–6:30PM
  • Saturday:7:30AM–6:30PM
  • Sunday:7:30AM–6:30PM
From the business
  • Identifies as women-led:Yes
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations