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Clayton Used Cars
4701 Clinton Hwy, Knoxville, TN 37912, United States
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Clayton Used Cars
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Ch
Review №1

I’ve bought 4 cars with these awesome folks and I have never had a problem with any of the cars. The people are are nice and courteous. Sheila is absolutely wonderful, I had the best time with her and she works hard to find you the best deal for your budget. I wouldn’t go anywhere!

Ma
Review №2

I wasn’t expecting to find a car when we went, but joe was a huge help with finding me one! All the cars are really nice!

J
Review №3

Randy was very helpful. He even stayed later to help when when they were closed

Ma
Review №4

Randy Rogers is all I can say!!!! That man took the whole day just to help me find my perfect car and not only did he take the time to let me test drive every car I liked he took the time to halo me find great insurance. He is amazing!!! The whole team there make you feel like family and not just another customer!!! Customer for life

Tr
Review №5

I had been using uber to get around for almost two months; figured it was time to put that money towards getting me a new car. I am familiar with the Clayton name and the reputation; wonderful family to do business with. The sales consultant and everyone treated myself and my husband with respect. I left with a sense of accomplishment; in the fact that I was able to do this on my own with my husband supporting me. I am pleased with my experience and when it is time to purchase another vehicle, I will certainly return there. I even offered to make Randy and Phillip something sweet as a thank you. I am taking them brownies in the next couple of days.

Ka
Review №6

Buying experience was easy but didn’t even take but two weeks after buying my car and it has had issue after issue since.

Al
Review №7

I have been a customer with Clayton auto for quite some time and up until this point they have been great. I’ve been trying to get a car situation handled for 3 days now and it seems the manager is to busy to take care of a current customer or return a phone call.

Da
Review №8

Horrible customer service! Have been a customer for quite sometime and severely regret it. Very unprofessional and lack basic communication skills. Would not recommend! Save your money and time and shop elsewhere.

Jo
Review №9

These guys are awesome, I bought two cars from them and satisfied. Brandon goes above and beyond to provide great service. The remaining staff is friendly too. Thank you guys for the years of great service.

Su
Review №10

Clayton Used Cars is the best place to buy a good used car. Ask for Scott. Hes a great salesman and very nice to talk to. He really cars about you as a person. Im very satisfied with the car i bought and this is my 3rd vehicle with them. Im also very satisfied with my salesman Scott and the Manager Philip. I would highly recommend buying a car from them

Va
Review №11

I have to say I have had my share of car dealerships and this was an unexpected surprise. Randy was amazing. He listened to what we were wanting and what our budget was. He got my daughter into a car that was much more than what she had had and for a much loweronthly price. He was very easy to work with and friendly. I know where I will be getting my cars from for now on. I would highly recommend Clayton Ised Cars and ask for Randy!

Le
Review №12

I cannot say enough great things about this place. Randy and Chris in the service department really went above and beyond my expectations to take care of me. I am forever grateful for them, they seriously left me speechless. I would recommend them to my friends and family over and over again.

Ro
Review №13

Been dealing with them for years always been Good & Honest Get with Randy excellent guy

Ta
Review №14

Go see Randy Rogers, he will do all he can to work with your schedule and get you the car you want. Super friendly and helpful here.

as
Review №15

Very unprofessional, this company takes your money and thats about it. They sale cars that will cost you serious money within two weeks. My friend bought a traverse and has been putting money into that car every since she bought it. Its currently in the shop and they called the shop and offered them 50.00 for the release of her car. This company is not good for business. STAY AWAY

Ma
Review №16

Had a great experience working with Clayton Used Cars, they went above and beyond to put me in the truck I wanted.

Ga
Review №17

Brandon was very nice and helpful. Recommend this dealership.

Br
Review №18

They are so friendly are welcoming they went beyond their reach to help me and my fiancé get a nice car for our family . Ryan and Phillip was so kind and helped us out even with bad credit .

Bl
Review №19

Great Dealership they helped me all day work out a way to leave with a great car. thanks to all those who work there. Ryan Butturini is a great help!!

Ja
Review №20

Was helped by Scott Corum.. Great place. Very friendly. Impecable Customer Service

Wa
Review №21

I got a 2010 Chevy Impala from Clayton Clinton Hwy the one that is now closed down I am a single hard working mom and I believed that I was buying a great car Luke told me that they had put a lot of money in this car and all I would have to do is get oil changes I did that the entire time I had the car within the first two months it ran hot and the air went out and the blend door actuators went out took it back they replaced holes and fixed the air but I had to pay for the blend actuators which was fine but a couple months later the water pump goes out and the blend door actuators go out as well I found a shop to replace all blend door actuators and replace the water pump and I had to also replace a thermostat witch was a bit much sense I have only had the car 6 months a couple of months go by now my alternator goes out got that fix now a couple of more months go by and now the motor has locked up this was a bad car from the go and they knew that they wanted to pay half to get the motor fixed but no I have already put to much money in this car they have no mechanics so these cars or just been thrown on the lot I called after they came and picked the car up to get to some agreement to still pay for the car but not at what was still owed on it the guy hung up in my face I called back and some one else answered and wanted to take a message. He could have worked with me to make payments at a smaller amount but he was very rude saying you had the car a year but I had the car nine months before the motor went out and this car had all updated oil changes I had two mechanics to look at it they both could not understand why the motor locked up cause the oil was fresh but it still went out and the blend door actuators have went out again to this was a 7 thousands dollar car 2010 Impala 108000 miles way over priced I trusted that they sold me a good car but nope and they have the nerve to be rude when I’m trying to work something out but I will spend every dime of mine to go to court on this I have my paper work cause this have to stop selling bad cars to hard working people that don’t deserve that this is a business you suppose to stand behind your product and Clayton Motors have failed me and many others just sad what these companies will do to get money

Br
Review №22

The dealership was very nice, they didnt have any junkers on the full lot, every car I viewed seemed like it was more than worth the asking price. Brandon the salesman was fun to talk too, obviously knew a bit about the cars he was selling, and didnt treat me like a customer but a friend. Will definitely do business with them in the future, especially since they financed to me even though I have basically no credit and am only 20.

Ma
Review №23

They are cool people. If you need a car they have awesome deals and awesome cars. Its a buy here pay here. I was just making my car payment. Its payed off at the end of the year! Yeah Hoo! Im excited.

Ba
Review №24

Hayden was great to work with and the buying and approval process was quick and easy. I you are searching for a use car for sale in Knoxville, TN, I would highly suggest working with Hayden.

Cy
Review №25

Had a great experience today! Friendly staff. Very helpful. They made my car buying experience wonderful. They helped me get into the car I wanted and I am grateful for that!Thank you.Almost a year later and I still have my vehicle I purchased from them. Have had zero problem with my van. I am very pleased that I came back to the same dealership to finance another car. Brandon was very helpful in picking the right car for me and my family. The car I originally wanted was sold minutes before I made it to the dealership. I was upset but they were able to satisfy me and found me another car (better) for the same price! Thank you again for another great experience!

Ca
Review №26

Stopped by after checking them out online! Advertising $295 Down which I had $500 & boy best credit but a good co-signer! They Immediately said no once I told them the down payment I had before anymore could be said! Told me theres nothing lower than $1200-$1400 down & sorry! Which I also had to find the salesman in the beginning! Not best lot Ive visited!!!

ch
Review №27

I loved it very nice people and professional and worked with me ,I cant say how much I appreciate their time working on me !!!

Ro
Review №28

I visited to buy a car with cash in pocket to buy and was treated as if I was nothing and could not afford to buy.

Jo
Review №29

Very fair deals. Nice people

Sh
Review №30

I read the reviews and I still gave them a chance being I had bad credit and they were the only ones willing to take a chance. I asked about a car over the phone and when I got there they tried to sell me another one. I test drove the one I asked about and it went smooth but I then saw another car that I knew was very good and wa told that it was too much wrong with it. The car I asked about was in good condition and all I would probably need was an oil change and tires because so much money was poured into it. I didnt trust my judgement and demand to see the other car and took his word for it after I asked 3 times if there was anything else wrong with the car. So the reason for the 2 stars is because Ive had the car less than a month and its stopped (while driving) twice. Its an as is place and they wont do anything about it so now I have to still make my payment for two years and figure out what is wrong with the car and pray its not expensive. I would love for car places to not screw us over like this just because were vulnerable but thats asking for too much I guess. Beware if you have no other option like I did and listen to your gut I wish I did smh*UPDATE the car I asked about that they said had too many things wrong with it is still on the website to be sold for 5995 smhUPDATE 2: So because I wrote a truthful experience instead of calling you you now cant do anything? If you really wanted to do something about YOU selling me the car you did you would. The fact that youre using this as an excuse for not being truthful about the car and making sure dont leave ppl in a lurch speaks volumes. I pray from now on that you guys are truthful and nobody else gets taken for a ride Brandon you should be ashamed of yourself selling me a car you knew was not up to par. Do better and you wouldnt have these kinds of reviews in my opinion.

Se
Review №31

Always have treated me amazing last car I had tore up the manager fixed it for me and added it to my loan and that made me go back for another one

So
Review №32

One of the best car buying experiences I have ever had! Brady and Thomas were exceptionally nice and went out of their way to help me get the car I wanted. The process was fast. No long waits. They took into consideration what I wanted and wasn’t just trying to “sell me a car”. Brady even cleaned my car for me before I left the lot!! I highly recommend this car lot to anyone wanting a car with low down payments and friendly service! Thanks guys.

Wa
Review №33

This is the third car Ive purchased from Claytons I love it and will continue to purchase all my cars from there. Excellent management and sells. So if you need a new to you vehicle go see these guys there the best in Knoxville. Thanks Hayden

ta
Review №34

I wouldnt recommend Vantage Finance to nobody. I have had two cars through them and I have never been late with a payment. I was furloughed since March from the covid. I kept my payments up the whole time till now when unemployment extra money has ran out. I was late with one payment and they came and took my car. I wouldnt give them the one star but it will not let you leave a comment without one star.

Je
Review №35

Hayden was absolutely amazing to work with. They got my family into a car that I didn’t think I would have been able to when I came in. Will definitely be back to purchase another car in the future. Thank for all your help!

Es
Review №36

Brandon and Phillip are very knowledgeable about their vehicles. The service is very friendly and courteous. The sales area is well lit and clean. I would recommend them to anyone interested in buying a vehicle. I would do it again.

Te
Review №37

Brandon is such a nice young man. We bought an Altma from him and he gave us a very good deal as well as good information on the cars we were looking at. Great salesmanship. I would recommend Brandon at Clayton used cars. Go see him he will give you the best honest deal out there.

Jo
Review №38

These guys are great! I worked with Hayden and Phillip and they went out of their way to make my wife and I feel comfortable. We were nervous about financing a car for the first time and they made the process easy.

L
Review №39

I really enjoyed the whole experience. The website was user friendly, and I used the trade in calculator to play around what i would get trading in my 4runner. As soon as I got my results, Makayla from Clayton Volvo contacted me. Honestly, I was not 100 % planning on buying a car. She emailed me and was not pushy. Makayla was totally different than what I imagined a car salesman (woman) to be. She worked with me, and was patient with my questions. Her knowledge on the vehicle was very impressive. I can honestly say I was sold on the car because of her. Like I said, I wasnt planning on buying a car anytime soon. Everything just fell into place. Great people.

Ce
Review №40

Very nice and reasonable people to work with when getting a good, used vehicle!!! Very highly recommended!!! I think I made a good choice! Appreciate everyone that helped me out there.Thanks!!!-Go see Hayden Jerrolds if you are looking for a good, used vehicle!!!

Ad
Review №41

DO NOT BUY FROM HERE!!! I purchased a vehicle from them with cash, did well on the test drive, but the next day i drive the vehicle and the check engine light is on and i run the codes there is five codes. Clear them out and they come right back. Then I noticed the more I drove it the rear end started whining and is locking up. Then shortly after the transmission is out. I didnt even have the car 2 weeks and the transmission is out and has a huge number of problems. So from reading other reviews these people take these trades in with all these problems and fix it up and clear the codes on the computer to where it does ok on the test drive. They claim now they are not liable and I signed an AS IS agreement. So now I Clayton Used Cars has now left me stranded with a vehicle I spent ALL the money I had with a hunk of junk right before Christmas. Thanks to the guys at Clayton Used Cars you have wasted my time, money, and turned my situation into needing a reliable car into a living nightmare. I hope no one ends up in my situation with these SCAM artists! Sorry Clayton Used Cars Nothing in this review is misstated, nothing in this review is untrue. Since I cannot reply to your statement on here i will simply edit this. This vehicle DID NOT have the check engine light on! I WAS NOT told the vehicle was not inspected. WHY WOULD YOU NOT INSPECT WHAT YOU ARE SELLING FINANCE OR NOT? Why would you knowingly put my family in a vehicle that you have no idea if it is safe or not??? You will say anything you can to save your integrity on here and you know you are wrong for that. IT HAPPENED 2 WEEKS AFTER I PURCHASED THE VEHICLE YOU WERE CONTACTED RIGHT AFTER. I WAS TOLD I WOULD BE CALLED BACK, NEVER GOT A CALL BACK. YOU DODGED TALKING TO ME ABOUT IT. I BOUGHT THE VEHICLE 10/15/2019 THAT IS NOT TWO MONTHS AGO FROM THE TIME I INITIALLY SPOKE WITH YOUR TEAM. WHO IS MISREPRESENTING THE FACTS??

Sc
Review №42

Every vehicle they have has issues with them.over priced..and I bet the owner tries to play it off and say I am a disgruntled former employee..thats the excuse they use.seriously rho folks,better take your purchase somewhere they hook up computer to it(autozone,etc) to make sure theres no hidden problems.

Au
Review №43

I absolutely love my Ford Escape I bought from here. Amazing customer service. Brandon was very helpful and knowledgeable about the cars.

Mi
Review №44

Clayton used cars and the staff have once again been WONDERFUL!! They go above and beyond in everyway to make your car buying experience smooth and as fast as possible! I am so excited about my new Lexus!! Thank you so much Hayden Jerrold and Phillip!

Ph
Review №45

Offers easy financing and a no pressure atmosphere. I have bought two vehicles from the Clayton family due to knowing I could buy a solid quality used car at a good price. I would recommend anyone looking for a quality used car or anyone in need of financing to give these guys a shot. You wont be dissapointed.

Di
Review №46

This is a great place to buy a car. Management and staff will go to great links to work with you even if you credit isnt perfect. They also have a great selection of cars that make it hard for you to choose.

As
Review №47

Hayden was amazing. After dealing with deceitful sales tactics at another dealer, I stopped into Clayton just before closing to look around. I came to look at a specific Mercedes. The process was fairly straightforward. After initial numbers crunching and approval, we went for quite a long test drive and made conversation as if we were old friends catching up. Even though they were already closed and Haydens wife was waiting at home to eat dinner, he never seemed rushed or in a hurry. Management was also very accommodating from answering any questions I had, to making the financing process work for me, and even going so far as advising me as to how to best utilize and leverage this purchase to improve my future credit scores. I really couldnt have asked for a better car buying experience than what I was shown here. 100/10, would recommend to anyone.

Ke
Review №48

Bought a couple of cars from here, and the experience of buying from them is amazing, and the quality of cars you are purchasing is awesome. Friendly service and great prices, our salesman Hayden is a pleasure to work with... Wouldnt go with anyone else. I also wanted to add, that the ffinance department really worked wonders for us to get the car I wanted. I will be back to but more vehicles in the future.

Na
Review №49

Brandon; despite saying insurance way too many times; was great! Company got me in and out with a car very fast! Great service!!

So
Review №50

Hayden and Phillip are awesome!! I couldnt have picked a better used car lot to help me!! They went above and beyond to help me! I am so grateful for them both!!

Ka
Review №51

Phillip and his sales team have always been awesome to our family! Over the years we have purchased a total of 6 cars and all of them have been in excellent condition. We are repeat customers because we have always been treated so well and the cars we purchased were fairly priced and just what we needed for our family. Thank you Phillip!

We
Review №52

One sleeping and other one was worried about his Xbox. So i didnt get a ride.

Ke
Review №53

Hayden Jerrolds was the absolute best at getting me my car. This is the 2nd time we have bought from Claytons and I highly recommend them for all the vehicle expertise. Phillip Gibson was also great in making things happen and not being a pushy salesman! THANK YOU CLAYTON USED CARS!KELLEY ROGERS

Ju
Review №54

We had a great experience! Great friendly customer service Hayden was very helpful and was able to help us make an informed decision on the best car for us!

J
Review №55

Clayton Used Cars offers a great experience to car buyers, both young and old. This is a honest and well put together dealer. Ask for Brandon!

Er
Review №56

Fairly reputable car dealer. Will take care of you regardless of credit. Have purchased four autos from them, have been satisfied across the board aside from a couple issues.

Al
Review №57

On the night of 10-11-19 we went to Clayton used car after driving up an down Clinton hwy they was the last place we stop I was looking to trade a Isuzu ascender for a truck.we talked with hayden was very nice an help us talked to the owner Philip he worked with us for several hours an was able to put us in a Dodge Ram 1590 quad cab that we absolutely love.thanks for all the help

Br
Review №58

Wonderful car buying experience. Brandon and Phillip were super nice and helpful. I highly recommend Clayton.

Vi
Review №59

Bought my Chevrolet Equinox in September. Worked with me on down-payment. Gassed it before i picked it up and cleaned it. Its going on 6 months now and it still runs beautifully. I definitely do not regret buying this vehicle from this company!

Da
Review №60

Horrible service!!!!!! I am making payments on a vehicle I purchased last year from them. First time buyer with no cosigner. Stuck with a 29% interest rate basically paying what the car isnt worth and dealerships will not accept as a trade due to that. The real problem occurred this year in May. My car needed a new radiator, I took it to them in May and they were not corresponding at all and whenever I called Chad, the manager, was not in and no one could tell me what was going on. This went on for a month up until I called the mechanic who said that Chad had not contacted him at all. A week or so goes by of me nagging them and they call and tell me my car is fixed. However, I pick it up and it takes all five minutes to see my car is still overheating. I take it back and its the same thing again. I call the mechanic again after a months time and he says the exact same thing about Chad not calling him so I decided to cut Clayton out and pay out of pocket due to me being a college student and my classes started in a week. LONG STORY SHORT DONT BY FROM CLAYTON THEY ARE UNPROFESSIONAL!!!!!

Vi
Review №61

Staff very courteous making car buying less stressful. Worked with my situation to get me into a very nice vehicle at an affordable payment.

Jo
Review №62

No matter how desperate you are, avoid purchasing a vehicle here at all costs. I bought a truck from them and within 48 hours, a check engine light came on. After owning the vehicle less than a year, it left me and my children stranded on the side of the road in the middle of no where at midnight. The engine and transmission failed and I paid $3300 to replace them out of my pocket. Less than 6 months after that, it now needs an additional $1500 repair for the braking system because while driving, the brakes went out and I could not stop the vehicle. Their interest rates are insane, it amazes me how this is even legal. You can never trade in their vehicles either, every dealer I go to says these people buried me in negative equity. I now owe $12,000 on a $4,000 vehicle and I’m out of pocket all the ridiculous repair bills. I even called their general manager to see if they would be of any assistance, and he said” yeah we don’t really deal with negative equity here”? No kidding, you just dish it out to people that don’t know any better. Absolutely ridiculous business practice.

Ke
Review №63

Just bought a 2007 Mercedes bens GL450 from Brandon. These guys have been great and the process was very simple and straight forward. This is my second car through them and I plan on coming back for a third.

Sh
Review №64

Want good customer service with a great salesman, go to clayton used cars and ask for Brandon.Brandon is very friendly with great customer service

Ni
Review №65

Have only $4k left to pay off current vehicle. Wanted to trade it in for my dream car. So went in to trade my current in for it. They could easily turn around and sell my current car for $9k no problem if not more. They wanted me to give them my car plus another $3k down! Absoultely ridiculous. These are not the people to do business with. I will be paying my car off and taking my business elsewhere. If you can avoid this place at all i would advise you do so. I have paid them already more than what my current car is worth even by retail and the one i wanted they had it over priced by almost $5k.

Je
Review №66

Awesome people to work with they take the time and help with whatever questions u have super friendly people good job guys this is my second vehicle I have purchased from them and highly recommend them 😊

Ja
Review №67

This company is absolutely terrible. Traded in my car for one of theirs and not even a month later the check engine light is on and begins flashing. Car completely loses horsepower and begins to shake vigorously. After letting my mechanic look at it the car needs new plugs, cylinder, and cover. After contacting the group they told me they couldnt foresee upcoming maintenance but could suggest a fair mechanic (who Im sure is probably on the payroll). If youre looking for a new car I highly suggest you go elsewhere.

Aa
Review №68

Great staff! They got me financed on a great vehicle at mlre than a fair price less than 5 months after my bankruptcy was finalized.

Ja
Review №69

Great deal on a great suv with easy financing.Also good customer service. I do recommend going over talking with a salesman on a nice vehicle of your choice. cars are clean and ready to sale!!!!!!!

C
Review №70

I did a credit application online. Called the dealership multiple times, ofcourse the salesman that was over my information hadnt been available. He finally calls me only to tell me the down payment that I already knew about from txt. Didnt know I had a trade in and clearly knew nothing about my credit application that I filled out. All he said was Id have to come down for them to look at my trade in to value it. I guess they are too busy in meetings to deal with customers? Just feel like they are unprofessional. My credit was ran by them but I get no you were approved for this or denied. All I get was him repeating his self about the buy here pay here down payment from the txt message I received.. Thanks for putting an extra inquiry on my credit and wasting my time...

Ti
Review №71

They worked with my situation to help me get a really nice car. I got a much nicer car that I thought I could.

Ni
Review №72

In March of 2017 we went and got a truck from them. It was a 2002 one owner truck with 94,000 miles on it. We were told it would be a 3 year loan at a 11 percent interest rate. Almost two years later, its still a amazing vehicle. No problems at all. Today, we went back to trade it in for a car. We dont have much use for a truck anymore and we wanted the gas mileage of a car, versus a V8 truck. We filled the application out, and they came back out and said we would have to have 3 or 4 thousand down, ontop of the trade in. He said that would cover the difference on the pay off of the truck. We still owe 7,000. So they were only going too give us 3 or 4 thousand on the truck. Well, we got to thinking about it. How do we still owe 7,000 on the truck after paying on it for two years, and that was the asking price to begin with!? So we asked him, and he proceeded to tell us that it showed that our interest rate was 22 percent, and we still have 64 payments! So that would be a total of 7 years we will be paying on this 2002 vehicle! They flat out lied through their teeth to us when we went and bought our vehicle! We have been told that we are great customers, and have a 100 percent payment history. They really helped us get a vehicle when we were stranded with nothing, so I have been referring everyone we know to them! Now I feel horrible for doing so! I was just about to get me a vehicle in my name through them, but definitely not now! NEVER AGAIN!

La
Review №73

BUYER BEWARE!! My boyfriend bought a car from Clayton Used Cars this summer. It was his first car buying experience, and this company completely took advantage of him. They sold him a Chevy Equinox as is for about $8,000. Granted, he should have known better than to buy a car as is for sticker price, but as I said, this was his first car buying experience. Two weeks into having the vehicle, it died. When he called the company to explain the situation, they basically told them there was nothing they could do. After further negotiation, they agreed to have the car towed to THEIR mechanic. The mechanic kept his car for about a week before any determination was made of what the issue was. At that time, they informed him that the engine was essentially blown. He had no funds to pay for a new engine, and without a vehicle, he had no means of transportation to his job and would obviously not be able to pay the balance on the car, so he told them to keep it. About a week later, he was informed that they had sold the car at auction. After that, they still sent him bills for the vehicle stating that the amount he owed was still valid, even though the car was now in their possession. Now the financing company is threatening to come after him for the debt he still owes on the car (which he does not have anymore). This is the most crooked company I have ever dealt with, even considering the mistakes that were made by the consumer. They will sell you a lemon with a smile on their faces. If you are a first time car buyer, be extremely careful dealing with any used car dealership, and DO NOT use this one.

La
Review №74

Hayden Jerrolds was very help and friendly. He also went the extra mile to make she I left happy Thanks u. I left with a smile

Ja
Review №75

Mr. Clayton, Phillip, and Brandon, have went out of their way to help me and my family after my accident and get into a new car. Very very thankful for them

Ga
Review №76

Sales person, tho very young, was very sweet and helpful. One week after buying car (2012 w 130k miles) it was down w a bad alternator. Called Clayton and was reminded car was sold as is...yeah, one WEEK ago! Mechanics (2 of them) told me battery had been replaced as a patch for a known bad alternator. Daughter WAS going to get a vehicle there but has now changed her mind. BUYER BEWARE and get a mechanic to check it out. If you get stung like I did I can hook you up with a great honest mechanic...but if you buy from a dealership instead of here you can save some money, aggravation, and tow bills.

Wa
Review №77

My wife and I just purchased a vehicle from Haden Jerrolds Robbie Drake at Clayton Used Auto they went beyond means to help us to purchase our vehicle the 2 individuals were very nice and helpful we would like to thank everyone at.Clayton Used Auto for their help Frances &Gary Rains

sc
Review №78

Thanks for getting us in the car we wanted for the 4th time Dustin was awesome

Pe
Review №79

Just got a new car and I couldn’t ask for a better experience.very pleased and would highly recommend!!!

ji
Review №80

Salesman was nice but when he took us to check on a car to the mgr office the mgr was eating and seemed very upset we would come in while he was eating. Never asked for my name

Lo
Review №81

The sells people here are the best they are great to work with

Mo
Review №82

This car dealership are pure rip offs and do not mind stealing from people. My daughter bought a Ford Explorer here and it drove weird so she took it to her Mechanic and he said he would not let her drive it any where and the only way to get it back would be to tow it where she needed it to go because the rear end differential was OUT! She was new in town and knew nothing of the reputation of this place so the car was towed to the Mechanic at Clayton to then fix the differential. They fixed it and I got it back only then to have 3 fuel pumps go out and find out they purchased the differential from a pull your own part place!!!! She then went into Clayton to call out their bad business tactics and Chad said he was new and would like to make this right so he put her in a Ford Fusion. She was not happy about going back into a car but undecided to go ahead with it. 25 perfect payments later she tried to go trade in the Fusion at ANOTHER dealer and was told she had a branded title.....they then explained what branded was to her and its TOTALED! wow, they assured her all was clean when she purchased the Fusion at Clayton. This car lot said the best thing would be to purchase another vehicle and take back the Fusion to Clayton. So she did. But check this out, while she was getting insurance on her new vehicle her insurance lady told her she use to Work with Clayton a lot and stated Clayton will take an application of people and process it and then banks like credit unions will then deny the application saying they found a totaled title and the vehicle is nothing close to being worth what they are asking for the vehicle. So say Clayton processes a vehicle for 19,000 the bank will say we found a totaled title and the vehicle is only worth 5,000, so Clayton goes to the purchaser and says the app was denied and we can finance it through our financing (buy here pay here). People, the banks see this and Clayton is covering all this! I think I smell a Class A law suit!!! Who would like to do this with her? Catch me on FB @ Bethany Marie Palfrey......its time to catch these theives.....

Te
Review №83

Amazing people and easy to work with, great deals and great cars

Gi
Review №84

Clayton Auto is the absolute worst business I have ever encountered. I went looking for a vehicle yesterday. Stopped by Clayton . The salesman came out (very arrogant & unfriendly), told me to come in to see if he could finance me. Did not ask me which car I was interested in, no test drive, did not ask my name or nothing. Ask how much money I made. Before I even got inside, him & another rude man had my income level pulled up & said I was high risk because I didnt make at least $2600 in social security. Told me not to bother going to any other Clayton Auto because they say the same thing. These people were very snobby & disrespectful . I would not recommend them to my worst enemy.

An
Review №85

They gave me a good deal and helped me out a lot. I will come back.

zo
Review №86

C&N I will not go back to them i wouldnt recommend none them all sell is junk

Ma
Review №87

I came in not looking to get a car and Hayden set with me and went over everything and took me to see Phillip and they done the numbers and worked with me a couple days later I had a car uns done know how much I needed 1 and it means to me to help me get it and thank uns for helping me understand what I reading and signing and thank you Hayden for helping me when I was nervous lol

Ra
Review №88

My girlfriend wanted me to ride along to give my option on vehicle dependability. She test 3 different vehicles, without even driving them myself I was quickly aware of the clunkers on this lot. Yes i know dealers have to make profit, but come onn! Not even a warranty. Not to mention the cubby salesman tried to belittle me in the office. Saying to the girlfriend that it was her car, why does my input matter. I called em out on the mechanical issues during the test drives, they dont like anyone riding along calling out issues. Out of all the lots we went to , Clayton was the only place the wanted to ride along. Kept talking the whole time. As to hide any engine noise or whatnot. Id recommend anyone going here take a mechanical inclined person to scope out the junk from the not so junkie.

Ro
Review №89

Was Not allowed to test drive a $5000 vehicle without filling out a credit application. Drove down to Just Auto the same day and bought a more expensive vehicle after being able to test drive it.

Lo
Review №90

This place is the best place to buy a good used car

Ri
Review №91

I have been doing bussibus with Clayton used cars since 2009 they have always done me good my first car broke down before I paid it off and the manager foxed fo and added to my fiance charges which saved me at the time they work hard to help take care of you if you make your payments on time! Im now on my 3rd car from this company

ma
Review №92

This is the best place to buy a car love the guys there they are amazing

Br
Review №93

If I could give 0 I would...after signing got 5 min down the road and check engine light came on, gave me run around bout o2 sensor and kept re setting light... turns out it had jumped time and timing belt was about to give out.. mechanic wouldnt even let me drive it after..

Je
Review №94

Very friendly and helpful people there!

Ma
Review №95

I had a great time at Clayton and drove off with just the right car. Dustin and Mark really worked with me and treated me right!

Da
Review №96

Brandon was wonderful and helped me with finding a car

Li
Review №97

Doesnt know their inventory from a hole in the ground. Didnt mean to interrupt your sleeping on your couch at work. But thank we did get our suv at dealership just down the road.

Du
Review №98

We had great customer service and love our new jeep!

Se
Review №99

Go somewhere else. Cars are not dependable. First one blew up first week, they put me in another one, it blew up a few months later. Still paying on them. No car to show for it.

AD
Review №100

Friendly people to deal with.

Information
48 Photos
100 Comments
3.6 Rating
  • Address:4701 Clinton Hwy, Knoxville, TN 37912, United States
  • Site:http://claytonusedcars.com/
  • Phone:+1 865-688-5440
Categories
  • Car dealer
Working hours
  • Monday:9AM–3PM
  • Tuesday:Closed
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:Closed
  • Sunday:Closed
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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