Photos of them returning my car trashed with scratches from auto body. They damaged my 2021 cars interior extensively with what looked like white paint & even left food trash. Never did anything to make it right. Had to leave in it dirty without it being ready for pickup after they claimed it was. Coming back for a simple detail costed me 1/2 tank of gas & 5-6 hours of my time that I wouldve otherwise been at work making $. Offered me nothing extra except the cleaning & acted unkind about it. Youd think theyd have gas cards or prepaid gift cards laying around to give to people with free oil change service coupons or things of that nature to make up for it when service does things like trash peoples brand new car interiors.

They were fantastic!! Everywhere else I went made me feel like I was bothering them, they didnt seem to want to help me or talk to me. Grayson was attentive, kind, extremely friendly, and helpful!!

Fair prices and good service

Its most definitely a sellers market for the time being. But Markus was a very accommodating and delightful salesperson as we looked at various cars. His background and experience show in his knowledge and ability to relate to everyone.

Not very good about calling you back.I live over 100 miles away.AC went out on my 2019 Subaru, they diagnosed it Saturday morning and said they did not have the part. They said the part would be in on Monday.No one called me Monday or ever. I called Monday afternoon and left 2 messages with the service advisor and an email. Still no reply. I called again Tuesday and was told that he was not there. I asked if my part had come in and they said it would be in probably Thursday or Friday.No call back Thursday, Friday, Saturday. I called Saturday and the parts department said the part came in Thursday and someone should have called me.Made an appointment and got the car in and repaired. 2 weeks, no AC, Not under warranty and over $800. Not Loving My Subaru at this time. I will find a local mechanic next time, or trade in for a Chevy, Ford, or Dodge which has dealers nearby.

Have never been treated so bad by a dealership, they dont care about customers. I bought a car and still have not received my registration and its been 69 days. Never get a call back. Be aware buying from here !!!!

Great customer service. Matthew Howerton was very helpful.

THE BEST PEOPLE ON KINGSTON PIKE TO DO BUSSINESS WITH🚙🚘🚐

Robert Blevins is a miracle worker!! He got me in a car, that I love, last September and today he is getting my mom in a car! If you have less than perfect credit I suggest you go see Robert and watch him work some magic! He is also super kind and friendly. Thank you Robert for all your hard work!

Friendly and helpful staff! Thorough service for specific issues needing addressed; reasonable prices. Two sitting areas for customers while they wait, equipped with outlets for devices, coffee, drink and snack machines. Restrooms are clean, as are the waiting areas. All in all, our 2nd visit to Grayson Hyundai was as good as our first visit 9 years ago.

Wish there was more new car inventory.

Ive,always had great experiences

Went for service. Friendly nice waiting area with WiFi

Great experience and follow-up. Love my car!!

No inventory and never got really got back to us when we were waiting to hear.

Great service! The absolute best sales lady ever!!! I will never buy a car from anywhere else!! Highly recommend Isabella Fraser as a salesperson, she is the best!!!!!!!

Good people to work with you.

Great experience with our purchase. Very good to deal with, customer service and hospitality top notch. Very fast, best auto buying experience ever

I only rate this a 3 because I usually have bad experiences when I come to get my subaru serviced but this time I had a different person, Brandon I think, that helped me. He was super easy to vent to and he took care of everything without doubting my claims. If I rated my experience with him Id give it a 5 but my rating is an average of all experiences with their service department. Brandon made me leave happy even though I dumped $800+ into one service and still have to go back to get more. Grayson, if you want people to spend money learn from this guy! He made me excited to dump money into your buisness.

Sales and Service are excellent. The Parts Dept. will not price match other dealerships, so you should google prices from other dealerships and you will find a lower price even with shipping.

My daughter bought a Honda Odyssey. Had a very nice experience with Kevin the car salesman. Will be back when I decide to buy another new car

Best Subaru dealership in the Southeast in my opinion. I purchased two cars from here.

Usually have good service but yesterday I had new tires installed and they left off the valve stem caps and the inside door handle had a workers dirty hand print all over it

I must say this sale department is horrible i connected this dealership June 03,2021 to inquire about a Chevrolet Camaro they had post on there site after confirming the vehicle was still available I explained to the sale guy that I live in Arkansas and requested a purchase order only to be told I must Finance the vehicle through there dealership or in the sale guy words pay with green backs unprofessional is a under statement not sure if they have staff meeting concerning customer service if so it’s a waste of time thank you so much for help me avoid the Pitfalls of a greedy dealership.

Great place to get an auto here. Wonderful service

They always take good care of me and my Santa Fe. Thanks Brandon!

Bought a car here from Zeke, got a good deal, smooth buying process, he was helpful, friendly, good at his job and not pushy.

Bought my first Subaru here. Nick was very understanding, especially in these days of Covid -19. He helped find the right car for me. Purchase process was easy, and they have good deals on cars and financing.

Very professional. Not pushy. Went out of there way to help us. Great sales person in Mr Anderson

Grayson was quick and let me know prices and everything before they did the work.Andy was great. I will be taking my Subaru Forrester from now.

First visit & lots of selections We did trade for a 2020 Santa fe limited. I would consider them again

I came in knowing exactly what I wanted, but I hit a few bumps in the process while purchasing my new to me vehicle. Mike Anderson matched my excitement from the start and was also accommodating while the details played out. Im grateful for his ability to not be persistent when the factors were out of my control. Thanks!

We had a great experience! No pressure very helpful salesman

Pretty good place. They have a massive garage and a lot of technicians. They did a really good job on rotating my tires, better than any Maine dealer! Car services open at 7:30, and with an appointment you can be in and out quickly.

First time back experience was great. Sales staff very helpful and we purchased a new Ascent.. we love the vehicle.

Oil change, lube, rotate tires, top all fluids,inspection,

I want to give it two stars but gave three stars because the service department is always super friendly. I only go in if I need a specific issue looked at. Prices are way high for a simple oil change and tire rotation. Earl Duff is worth the drive if you are actually car shopping.

I got a great deal and wonderful customer service from everyone!The best car buying experience Ive ever had. Thank you so much! I love my newer car!

Awesome parts counter, not like most dealerships, friendly helpful just great people, they do subaru justice

Told them what I needed over the phone they completely lied over the phone sent me down the road in the worst junk they had on lot the vehicle had major motor issues and no air conditioning both of which I questioned over the phone e and they lied about once we arrived and test drove the GMC Acadia and pointed out there was a major problem with Air conditioning as well as motor they still tried to sale us a OVERPRICED used vehicle still not dependable they will lie to get you here and try to sale you a used car as is with major issues costing thousands of dollars to repair after the purchase of thier over PRICED piece of junk be Careful I would never purchase a used car here

Salesman was rude and appeared to be high. He kept asking the same questions that we had answered and made snide remarks about how many kids my girlfriend had. Every time he spoke his speech was heavily slurred.

Excellent service. Attentive staff. Fully explained all service issues. Work completed as and when promised, with periodic updates. Prices very fair.

Nice place Great people

I used to be afraid of car dealers but Grayson changed my mind by treating me right, giving me a fair price and great customer service.We interacted with 3 sales people and all were pleasant. Business manager was a great guy too. Service department has been great to schedule with and really know how to move things along.

Before when I got the recalls on my car, they gavee a free oil change and car wash. This time they didnt

Went to look at a used suv and was told they didnt have the keys. Salesman was pushy to try other vehicles and 2 wouldnt even start and 2 others had check engine lights on. There used car selection is legit junk on all levels.

Brian my mechanic is a really nice and knowledgeable mechanic. This place is lucky to have him!

I like Subaru in general and I am glad we have this crew in town to take care of us, for existing and future needs. I like their service department, and their salesmen are nice too.

Young man has been very helpful

Very disappointed in the service I received. I brought my car which I purchased here in 2005 to have them do a full check on what needed to be fixed. Got a written estimate and told them to fix it. Got my car back and with in a couple of weeks my car broke down. I have my car towed back to them. I then get a list of things that need to be fixed that wasnt on the original estimate. On top of that they had no loaner cars so I had to pay and extra $300 while playing phone tag with them. All of this and I got no apologies from the manager just told me I had a leak where I didnt have one. Very frustrated with them and feel they didnt do their job appropriately. Letting me drive off with what at first was told to me a leak in the break line to then find out no a leak in my steering. Neither one is good to let someone leave and not acknowledge. I had my car towed to another shop who did an excellent job.

If I could give less I would. Not very trustworthy. I would not recommend ever going here. Took my car in had it detailed for 185 dollars and they perled off my paint. When I tried to get some type of resolution I was lied to and gave the run around

I love my Subaru!! The service department runs like a well oiled machine. The Adviser James Booker has checked me in the last two times I have visited and he has provided OUTSTANDING service both times!! Same goes for all the guys behind the stalls in the service area. Thank you Grayson Subaru

Gavin & Brandon are top notch in the service department! Highly recommend either of them & Grayson is the best Hyundai dealership in East TN; respectful, helpful & knowledgeable as well as a very classy dealership that cares about thier customers.

I love my Subaru Imprezza. Just wish it got the gas mileage advertised. It gets about 7 miles under. This did not happen with my new Saturns, Honda, or Toyota, so it is not my driving.

Would NOT do business with these people again! If the owner would like to contact me and discuss this rating...I would be more than happy to discuss.

I wanted a budget suv for work. Zeke Coppinger was my salesman. He found me a Kia Soul that was very reasonable. They were able to get me financed with a great interest rate at my credit union when I did not think they could. He went the extra mile that makes me want to do business with them again. I had bought a car from them before and had a great experience then as well. I could not be happier and will continue to do business with them in the future.

Had a long wait for service but always good service once they get to you!

The best ride ever

Worked so well with me and got me in a 2015 with less than 30,000 miles. Great auto department. Very pleased.

I wouldnt come back to this place if they gave me a free car. Worked with a guy named Jeffery (older), nice guy at first, enjoyed conversation, but after i told him (after doing months of research) the car was over priced by $2000 dollars, to meet me in the middle and drop the price $1000 and i would have bought the car, told me he couldnt do it and sorry for my loss..... later that day, received a phone call from him threatening me to not buy another car and telling me how to do my car shopping lol terrible salesmanship. I couldnt imagine being that salty when i was the one WITH the ego and let a customer who wanted the car.... walk away for $1000 lol dont worry, found a better one just like i told him i would :)

Nothing can beat the care and attention that you receive from Grayson auto. Ive never had a service manager who didnt patronize me but Brandon never does that. He is kind and helpful and I never feel like he is selling me something I dont need. And Brian the sales manager got me exactly what I needed when I was looking for a new car. Huge fan of this dealership! Huge!

Brandon in the service dept is absolutely fabulous to work with. Gets my senata in and out in a professional manner, quick response and turn around time, goes over everything, answers all questions and detail oriented. Thank you for all you do Brandon and crew who took care of my car and returned it on time.

Great experience. The salesman was friendly and helpful. We didnt buy here as we were looking used and didnt have one in our price range.

What a wonderful experience! Matt Howerton and CJ Branner in finance were both great! They both showed genuine help and patience with us. Matt worked to find the vehicle we were looking for in a remarkably short amount of time, at a price within our budget! He spent over an hour with me and my mother to make sure we were satisfied and ensure we were informed of the vehicles functionality.

This place is totally awesome! Brandon the service guy for hyaundis goes above and beyond to help! Thank you guys for the great service

Not sure if anyone was interested in assisting me. 1st person who saw me when I got out of the car yelled from the porch area if I needed help, he obviously wasnt interested in coming out into the cold to help me, another gentleman came out and talked with me about the differences between some of the used cars I was interested in, and then pointed me to a couple of 2017s still on the lot and said he would get another salesperson to help me.... 10 minutes later, the only salesperson who seemed interested in why I was there, asked if I was being helped (he actually was the first person to ask my name), his name was Brian. He listened, and took the time to get me a info book for the cars I was looking at. He had an uncomfortable exchange while I was standing there, by another salesperson wanting to shake his hand and passed him a folded dollar bill (could not see the amount) when he shook his hand. REALLY!!! Was I the subject of a bet, seems that way if that other salesman took the time to interrupt my conversation and make sure he passed him $$. Brian Brown actually seemed interested in helping me, but that was the only redeeming part of my visit to Grayson Subaru in Knoxville TN. I dont know if it was because I was a woman shopping alone that I was treated this way, but it is 2017 and no longer the good ole boys network. Was I being judged because I didnt start with the new cars, and was looking at used cars? Are the salespeople taking bets on customers? Apparently Brian was the only one interested in my business. So Grayson Subaru, you dont want my business, and my $$ I have to spend is just as green as everyone elses. This is the second time I have left Grayson Subaru with a really bad experience. The first time I called and even emailed and never heard back. You have made it clear you dont want to sell me a car.

Fantastic customer service. In and out real quick. Lees than 30 minutes for oil change, cabin filter change and tire rotation.

Go see Christopher Packard. They dont try to trick you like other dealers. Get itemized deal on paper from other places so they can match or beat them.

Great service dept....

Very polite, courteous, helpful. Definitely recommend service department. Had car fixed in a couple of hours and didnt even have an appointment. Even washed my car.

Great staff! Always take my Hyundai here for service and repairs. Highly recommend!

Got a quote on repairs for my hyaudai. Amazing staff, great prices, very clean.

Friendly!

Great customer service all the way !

Way to high on used cars that are barely worth 1500 but are wanting 4k and no hassle on pricing? No thanks

Nice inventory, Myers is a legend...for good reason. Service can get expensive.

This place has no concern about what you want. They just want to make a sale. The vehicle they showed me had major damage the salesperson didnt know about. They still wanted full price. The last vehicle I bought from them was a lemon. Will never go back again.

My husband and I bought a used car from Grayson Auto Grpup yesterday. We had not looked forward to car salesmen, but Mike and Greg were very friendly and helpful without being pushy -- such a nice change! We got a GREAT deal on the car, and everyone treated us with consideration and respect even though we were not buying a brand new car. I would recommend Graysons to ANYONE buying a car, new or used!

I bought my last car here and was very happy with my experience. I worked with Toni in sales, and before that I had emailed back and forth with Seth, the Internet Manager. They were happy to work with me to get me out of my lease early and were very attentive to the type of car I wanted. The two cars I wanted to look at ended up selling right before I got there and right after I drove one, but I knew that was because I hadnt come across my dream car yet. I found the car I wanted with the features I wanted for the right price. Haggling was very minimal and they kept their word.My only negatives are that they ran my credit through 2 credit unions when they were only supposed to run it through one and also that the one car was sold underneath me not giving me a chance to even buy it.

The sales staff and financial department were helpful, friendly,and very knowledgeable andthorough about their cars. I could not ask for a better car dealership.

I don’t remember who I spoke with, but he was kind and respectful. He was helpful in my car search.

Great customer service and very friendly and easy to purchase our new Subaru! Our salesman Marcus was a pleasure to work with!

Good service

I will be back soon. I have a present for the mechanic who recognizes it. I would not trust my outback to just anyone.

Nice place to go.

The service at this place is horrible lost parts on my car and act like its no big deal very unprofessional I will never come back here for service or to buy anything they have for sale

Mr. Blevins and Mr. Murray worked together to put me in a great used car on my tiny budget. I never had a better experience buying a car!

Great dealership! Not pushy! See John Peterson!

Excellent service department

Very nice people will help you all they can bit need good credit and $1000 down to purchase a vehicle

Good dealership

Always courteous and professional. Service does a good job and never seams to want to do unnecessary work to run up the bill.

Everyone is happy and friendly. But its always so cold in waiting room.

Just purchased our second Subaru, a 2019 Crosstrek. The whole experience went well from start to finish.

My new car got its first oil change. I was able to get a loaner car and not miss work.

Wonderful staff took me without appointment due to long drive. Did a lot of mx and gave me loaner vehicle to shop. Typical higher price for dealership.

First experience was positive. Time will tell obviously but john myers was very goid to work with.

Set in waiting area and listened to a salesman trainer curse and explain to the people he was training how to convince customers they are getting a deal while you screw them. As an owner of a Hyundai this didnt set well with me!

I bought my first Subaru at Grayson Subaru back in 2005, and have owned at least one or more ever since that time. Grayson Subaru, however, has changed. They are no longer personable. You dont feel like they care about your business anymore. There is little effort put into making sure you are treated as a valued customer, so that you will continue to come back.The reason for my poor review stems from the last 3 years of dealing with their service department. Heres an example. We took our Subaru in recently for yet another oil change. This latest visit took 2 1/2 hours. Thats right, 2 1/2 hours for a simple oil change and car wash. We werent alone. Many other customers in the lounge experienced the same issue. They were there inordinate amounts of time for simple service. One couple was there for 8 hours for a simple recall that the dealership couldnt get right and had to attempt 3 times. They werent even given a loaner car for the day. Just had to sit and wait.So, our car finally comes out and they tell us with a smile that our car is done and take our $78, then just walk away. Our car isnt washed, which was the reason for the delay apparently. Its filthy, as if someone just drew a wet rag across it in a few places (Ive included a picture for reference). 2 1/2 hours for an oil change and that? This has become the norm in the last several years. The oil change before that was 3 hours, and the one before that was again over 2 hours. Why? I made an appointment, at their requested time. I wasnt a drive in. Why does a scheduled oil change take so long?I called the GM afterwards, a Mr. Jim Viox, to ask why. He wasnt in, but I was assured that he cares, and was told he would call me back soon. This is day 6 and I still havent heard from him. I called to speak to Mr. Grayson next. I was told the same thing...Mr. Viox and Mr. Grayson care about customers and they WILL get back to you. That was 4 days ago. I havent heard from either one and its again, day 6. I have also reached out via email and still have no response either.I love my Subaru quite a bit, but Im seriously considering whether its time to make a change to another vehicle make though. Its just not worth it to sit for 2 1/2 hours for a scheduled oil change from a dealership that no longer values you enough to even talk to you about why their service department is doing so poorly. At any given time during the oil change employees were standing around 3-4 at a time chatting, laughing and having fun. Maybe some need to be cross trained to do a simple oil change?The product is good, but the dealership and service are not. I can no longer recommend this dealership to anyone. If, for some reason, Mr. Viox or Mr. Grayson eventually contacts me and gives me a reason to restore faith in their dealership and service department, I will update. In the meantime, I advise you to steer clear of Grayson Auto Group if you value service as much as you do your vehicle itself.

Good