Great service. Good parts. Ive bought many car parts at this location. People that work there are awesome. Michael D.

Travis helped me with a new car battery. He was very courteous and friendly, knowledgeable and professional. He made his dreaded venture Easy. Thank you again!

They always have what I need, they even let me try the locking gas cap on my car before buying it. I love that if they dont have it, theyll tell you which location does. Amazing service, friendly people, and reasonable prices. What else could you ask for?

C. C. & RYAN went above and beyond their means to help me!!! I will buy all my parts from this store due to their exceptional customer service!!! These two are a great asset to your company!

Always helpful to me. I always go there when I need something. 😊

Found me the exact part I needed, was willing to look at the problem with my vehicle to make sure, and all within 10 minutes of closing time with a smile.

My truck didnt start up like it normally does today after work and it was 24°outside. I stopped by advance and had them check my battery and it was bad. The gentleman that helped me find the right one for my truck was very helpful and even changed it for me at no additional cost an hour before they closed. Thank you very much for your help.

I was having trouble with my 1987 Honda Accord. It wouldnt start. I havent started it in several months and dont drive it real regularly. It ended up being a bad fuel pump and I obviously didnt have the receipt.since advance doesnt have one master database, you have to remember which store you bought it at but so much time had passed I couldnt remember which of a half of a dozen stores that I bought it at. Being irregular customer since advance came to Knoxville, I was frustrated because I didnt know what store it was purchased at. I went to this particular store and was honest about my situation with Jon one of the employees.. he was friendly and willing to work with me and we could barely see the part number on the old fuel pump. I appreciate it Im trusting me without having the receipt and without us being able to find the fuel pump on the database at the particular store. Then he went above and beyond the call of duty and ordered a new fuel pump 4 man I brought the old fuel pump back without any harassment of any kind. I definitely will go back to the store again and definitely I recommend you interacting with Jon as hes the kind of customer service employee that many stores would value having. He also has a knowledge base that I appreciate learning from and is very approachable. Kudos to John and do this store for having such a fine employee.

Great Manager and staff, This team is what makes this store stand out than the rest . Very knowledgeable , kind and very helpful. Just the other day I was bought different windshield wipers and one was just coming back from break before going in asked me if I needed help and insisted on putting them on . Wow thats impressive . So dont believe me come on down to this location and meet this out standing Staff .

Nice young man waited on me.

I was in the store on Monday sep 28th Jon and Christian were life savers my wipers were totally shot they helped me choose the best ones. Then I couldnt get them on my truck. It was dark and rainy and these two came out in the parking lot and helped me figure out how to attach these things. At one point Jon even offered to put another set on there and refund the difference. This is customer service at its best, thank you so much for helping me.

I have commercial account Kenneth best man to deal with and all of them very helpful thank you(Broadway auto sales)

Very pleased with this stores Customer Service! They are honest & dont rob you for things you really dont need. Very knowledgeable too! Steve, Store Manager is the BEST! He goes over & beyond to satisfy his Customers. Very reasonable priced too, even will price match! Glad to have found my new Auto needs store!

I stopped on my way to work for a taillight bulb. The store didnt open until 0730 and I was there at about 0715. The gentleman working saw me waiting so he opened the store 5 minutes early, doesnt sound like much maybe but it made a difference to me.

Great customer service and good quality parts!!

Jon and Christian were such a help to my wife and I. We were having problems with our transmission and we didn’t know what was wrong. They showed us how to fix it and then they noticed that we needed new wiper blades so we bought some. Great help and sharp young men! I will definitely return when I need help with my car!

So happy for the help I got today. Great customer service

Went for wiper blades but they were priced more than I intended to spend

Clinton hwy store. Employee gave wrong parts that I tried to install only to come to the conclusion that they were wrong rotor and brakes. Went to Oak ridge hwy store. Excellent service and understanding of my frustration.

Horrible customer service! Had to contact Advance on Western Avenue.

The Staff is Excellent Service was above and beyond.....👍🏾👍🏾👍🏾

Im old enough to remember when this location used to be a Western Auto store back in the 1970s. It stayed that way until the mid 1990s when they were acquired by Parts America and then Advance Auto Parts bought out Parts America and converted the store to what it is now. Mom used to get our cars serviced here back when it was a Western Auto. Although the service bays have long since disappeared, the service people are still very friendly. Ive bought lots of parts from these people and they are even nice enough to let me work on our cars in their parking lot since the City of Knoxvilles codes enforcement wont let me do so at home. Great people to deal with. The current GM Steven is old friend of mine from Oak Ridge. His wife teaches in the Oak Ridge School system.

Generally have what I need for a competitive price.Good customer service. One example: the belt that drives the blades on my lawnmower broke. Though they have auto parts, not small engine stuff, I asked if they could measure the old belt and sell me something of similar size. They did just that. Their belt was about half the cost of the lawnmower brand, and has lasted two seasons and counting.

Great place

Jon, a team member/asst. manager went above and beyond to help me, a retired, service connected, disabled veteran to change out my headlight bulb. A very kind man with respect, which is very rare these days.

John helped me out tonight!He was efficient, helpful, polite.Excellent service! Thanks AdvancedI was back over there again today:Same result; excellent service!Jon helped me out with my lightbulb when he didnt have to. The bulb was priced right!I was on my way within 10 minutes.I cant brag enough about how great they are.Also they have parts for Mini Coopers/Smartcars, those are usually hard to find!

Cust service wasnt that great.

Just by there for a new battery. Ray was awesome and took great care of my Hondas needs! Thanks Bruce S.

Great help

Had to go from one Advance Auto to another to get what I needed but it was no problem and I got the part I needed.Ill take that any day.

My experience here was great again. The guy at the counter helped my friend by coming out and putting her brake light in for her. She was very pleased and so wass I.

Large selection of parts at reasonable prices. They have several hub stores in the area, so if they dont have it here they can usually get it within a day

They are willing to help women without talking down to them. Great job!

Good Service in a reasonable amount of time - friendly people - can be a long wait on the phone

Great, fast service! Ill definitely be going back.

Awful place and terrible service. The girl was on the phone while I was trying to check out. Had to wait 20 minutes for a jug of oil. Can’t believe how disrespectful the employee was. Just talking and laughing on the phone while I needed help and tried to ring out my stuff !! What the heck. Fire her!!

Old car meets every sat 5-8

Great service and prices most of there staff is very helpful

The best! Friendly staff. Always willing to go the extra mile. Wouldnt go anywhere else.

Wont go back. My husband and I went in, waited forever for help then get this girl in daisy dukes, covered in tattos & pretty sure she was dipping. She was rude & unprofessional. Other employees just stood around.

Great, helpful staff. Patient in talking to customers with very little knowledge.

Good selection of parts at a reasonable price. Only shy away from precision electrical components, like electronic control models

Very helpful staff! Convenient

Well I stopped using this store long time ago, think I wrote a review...anyway today around noon I stopped by to ask about a socket I need and in after 5minutes in this store both workers completely ignored my presence. One lady I remember from before she was outside but no salutation when back in, other guy just walked by me...anyway guess they are so bad paid bc the body message was why I work here. Why the others at Autozone and Oreilly were happy to have a customer today but not advance...btw I own a dealership on this hwy so thats loosing business at this store

Customer service is great. Theres a chick there that helped out tremendously her name was Heather

I had bought a set of standard jumper cables used them and they melted almost catching on fire. I bring them back to the same store I got them from no more then 30 mins later and was treated like I was an idiot being told I hooked them up incorrect (was told this 4 times by 3 different employees) I in fact did not hook them up incorrectly! So was then told the standard car jumper cables I got was for 4 wheelers only.. after reading the packaging NO where on it does it say not to use on cars for 4 wheelers only. So now being treated like an idiot and also being lied to... I then asked for my money back and they refused to do so advising me my only option was to exchange for another set just like them. Now why would I want to get another set for them to just do the same thing again if I was not to use them on my car. Overall very poor customer service, employees very rude! And will never be back to this location!

Stood in line for 25 mins to buy a bottle of power steering fluid. Five employees walking around, extremely poor service.

Some.employees are rude and dont know the first thing about what they sell. Under staffed in commercial. Moving my commercial account and purchases to orielly.

A good place to get parts

Lots of different types of parts for your auto at a fair price. Workers not as helpful.

Fast, Friendly and fair prices

Horrible experience. Didn’t honor my business account. They have before but the guy that checked me out obviously didn’t know anything (Justin H). If you go here and have a business account and he try’s to check you out, leave and find someone else.

Excellent service friendly staff

They almost always have the part i need.

Has Parts most companies cant get

My least favorite of all the auto parts but theyre all about the same.

Always have what I need

Good place

Good place to get parts

Good parts great service

Great customer service!

Very helpful staff

That are very helpful

Helpful and friendly

Very Good experience

Great service

Good service

Helpful and friendly

Great help

Great service

Helpful

Cheap

Gyg

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