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Jim Ellis Volkswagen Kennesaw
950 Ernest W Barrett Pkwy NW, Kennesaw, GA 30144, United States
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Jim Ellis Volkswagen Kennesaw
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Ma
Review №1

Gary was wonderful. He was very patient with me. I had a difficult time deciding on which Atlas to purchase. He showed me different models until I found the one I wanted. I ended up with the perfect SUV for me. He is very knowledgable about the Atlas. Any question I asked, without hesitation, he knew the answer. When I am in the market for a new car I will definitely go to Gary. Thanks Gary!

Da
Review №2

I purchased a used Jeep from VW of Kennesaw and was happy the team got me with Mary Beth she is a great sales person. As one who was in sales for 10 years myself she made it seamless and was very attentive to every need I had. There were a few things going on with the Jeep before purchase and after and I was given a loaner to drive for a week while they addressed all the issues and exceeded my expectations! At Jim Ellis you can really expect the best! Even the financing was easy and the options I was given were great! I had an approval before I stepped foot on the lot. If your looking for a new car or truck trust the team of Kevin Chung Finance, Mary Beth Sales, Michael McGregor manager, and Wes Ellis VP. You can’t go wrong!

Fe
Review №3

Gary Mollere, thats is the name of the best sales person I ever met. He was extremely kind and very patient with my 16 years old daughter for whom I was buying her first car. Thanks Gary for making this very special moment so easy and enjoyable !!!

Ch
Review №4

Beth and Bitsy have been amazing. They helped me get my dream SUV. I live 600 miles away, they did a detailed video of the car since I’m so far away and had it shipped to me. Arrived exactly how they described the vehicle, just like it rolled off the assembly line. Very honest saleswomen. I did not feel pressured at all. Thank you again Beth and Bitsy!!

Mi
Review №5

Bitsy and Kevin are the best! Very informative and treat you like family. Will do all they can to help you find your car and make sure your happy!

Ta
Review №6

Bitsy was an absolute joy. She went above and beyond to help me find a car that I would love. Chris was also amazing. Thank you!

Br
Review №7

I was looking for a newer car and wasnt sure what I wanted. Gary was extremely helpful throughout the sales process always making himself available to answer my questions. He showed me multiple options and all the features, details and pricing. When I decided which car I wanted Gary walked me through each step explaining what was being done, what each paper I signed meant and exactly what was needed from me. He stayed in contact with me even after the purchase to make sure the car was working great. He also introduced me to different members of the staff, so I felt very comfortable and taken care of. Gary really cares and goes the extra mile to make sure his customers are happy. Excellent service!!

al
Review №8

If you are in the market for a new vehicle, Jim Ellis and more specifically Ken at Jim Ellis is the person to see. Ken was super helpful throughout our entire process. He is extremely knowledgeable and walked us through our entire vehicle to ensure we knew how to use and navigate it before we left the lot. Although we did not end up needing he was willing to drive our vehicle to us as we are about 50 miles away. It was such a pleasure to work with him and finally get the vehicle we had been searching for. Thank you Ken for going above and beyond and making the “dreadful” car buying process such a pleasant experience!

Ki
Review №9

If y’all need a Volkswagen, request Andrew Tuck to help you find exactly what you’re looking for! My husband and I wanted a new Atlas but a specific color with the exterior and interior! Andrew went out of his way to look at incoming inventory and the car I wanted, with all the features, would be arriving within a few days to a week! He kept in contact with me everyday and the second the car hit the lot, he called me & we were able to get there to get our dream car! He has continued to keep in contact to make sure we are still satisfied with our purchase and it’s not just about the car we gained but the assistance we had to make this the easiest process! Thank you, Andrew!

MK
Review №10

I could not be happier with my sales lady Ms. Bitzy. I was informed through out the entire process as well as quite entertained. This is a superb dealership with a staff that is amazing. Thank you Bitzy

Ja
Review №11

Everyone was very friendly and professional, which I appreciated, but when it comes to the customer satisfaction, I had a terrible experience overall. Its one thing to be friendly and professional but another for your customer to leave happy and satisfied with the experience.

Te
Review №12

I had an amazing experience at this dealership. Thank you Joe Joe for your great customer service and your help buying my car!!

me
Review №13

Although a long 2.5 hour process...I am very pleased with my purchase here. Ken was VERY helpful and personable. On our test drive, he showed me how to work the Android Auto and even gave me a cord to use for my phone. While we waited for financing (Kevin was great too), we got to talking about music and life and he made the time fly. I recommend stopping by and asking for KEN H. Thank you Jim Ellis Volkswagen.

Lo
Review №14

Bought a 2020 new Jetta for our daughter and could not be more pleased! Randy Fitch was so awesome! He worked to get us a great deal and was so super friendly. It was an excellent experience! Many thanks to the Jim Ellis Kennesaw team for their outstanding help and service!

Ta
Review №15

Joe Joe did a wonderful job with the sales of my car . He was very helpful with breaking down everything and all the information that I needed to know. I would definitely recommend Joe Joe to anyone that comes here !

Ja
Review №16

Miss Bitsy Mayer was such a pleasure to work with. Her genuine personality was not just entertaining but comforting as well during the car buying process. She made a sometimes hectic purchase feel warm and friendly. Chris in finance was a great help as well, looked out for our best interests. Thank you all!!!

Ma
Review №17

Thank you Bitsy for my wonderful Taos and the excellent customer service. BEST auto purchase ever. I will be referring as many people as I can. Beautiful store and very safe and clean. Ask for Bitsy she is the best.

Si
Review №18

The best experience for someone who did not even had credit score. We liked a car, spent almost 6 hours as we were trying to get the emi we could pay after requesting almost 6 to 7 times they gave us our deal our price, the car we loved! They made it possible only because they wanted us to go happy! They wanted us to help build credit! A big thank you for all your help and making it possible to buy the car purchase happen. Bitsy and Beth are the best team.

Su
Review №19

Bitsy was unbelievable and so friendly. Bitsy helped my dear friend so much. Thank you Bitsy and Jim Ellis.

Am
Review №20

Chris my salesperson and Chris in finance did an awesome job in my car process. Coming back

de
Review №21

Harley made my buying experience amazing she was nothing but helpful from telling me to go for one more lap around the dealership to answering the astronomical amount of questions I had…. Bottom line if you go in to Jim Ellis VW kennesaw ASK FOR HARLEY!!!!!

jo
Review №22

I have to say this is the second time I bought a car from Bitzy. I have never received such amazing customer service. My entire work career is in customer service and Bitzy is THE BEST. The dealership is immaculate and the management is absolutely fantastic. Chris in finance I feel truly had my best interest and not just his. What a great experience. Thank you Jim Ellis

Mi
Review №23

Larry Hawaiian and Gary Mollere assisted my wife and I in purchasing a Certified VW and we were very please with their attention to details. We even discovered a chip in windshield of our Certified Car on our drive home. We reported it and sent pictures Gary, and he and Sale Management Team placed an order for a new windshield... We are now pending delivery of windshield to dealership to the schedule replacement. BIG THANKS to Gary and Sales Management for addressing this matter. - Michael

Jo
Review №24

Andrew Tuck is excellent to work with. Very helpful and super responsive. Highly recommend. Just bought an Atlas from him and enjoyed the exp.

Br
Review №25

Thank you Bitsy and Chris for getting us exactly what we wanted, but paying under what we expected. You all are wonderful!!!

Ke
Review №26

One of the best KIA dealerships I have ever been to. I went to get some warranty issues fixed and they took care of me throughout the entire process, keeping me informed and letting me know where the car was in the repair status. I was in and out in a very responsible amount of time.

Or
Review №27

Great sales department and attention to detail. Andrew Tuck, is an excellent salesperson. He is patient and has great listening skills.

To
Review №28

Dropped in one day to see if I could see or maybe drive the id4. Of course that wasn’t possible, so I left my contact information in case one came in. I felt my interest wasn’t getting noticed so I contacted Zach Boyanton one of the sales specialist. I came back to the dealership and discussed my options. Long story short, I reserved an incoming id4 which arrived early. I thank Zach for keeping me informed and hustling to make my purchase a success. Thanks Zach

Ja
Review №29

Was looking for a specific car. Elizabeth looked and kept me updated. Emailed me when it came in. Bitsy met us, showed us the car, and helped us get the paperwork together. Had a blast with Bitsy! Both were very professional. Best car buying experience ever!

Ab
Review №30

Andrew Tuck and this dealership were great to work with! We love our atlas! He found exactly the right exterior and interior colors for us with the features we needed! He was also so patient with us! We are so happy with our new vehicle!

sa
Review №31

Our long weekend trip to Jim Ellis Volkswagen, Kennesaw turned out to be great experience, thank so much Bitsy, you were so cheerful, fun going & true professional. We ended up buying brand new Atlas. We are enjoying the new vehicle.

Ma
Review №32

Harley was amazing!! She was kind and accommodating. She answered all of my questions and helped me with all of my problems. Ill be asking for her next time I come back.

Dw
Review №33

Bitsy and Harley was the greatest sales people ever!! My situation was not easy and they made it happen, and thanks to the Finance people as well. If you’re looking to get into something nice with low mileage and affordable this is the place to be!!! Thanks again you guys. I also wanted to give a big thank you to Chris Phillips he was amazing in the end to make sure ever T was crossed and every I was dotted, he is my go to guy for sure.

Ur
Review №34

Very good customer service!! I worked with Bitsy Mayer and she was fantastic! Very kind and honest with me and helped me out a lot. She was also very fun to talk to!

An
Review №35

Great experience purchasing our first VW from Jim Ellis. Gary Mollere is the sales rep we worked with and he is great. We will be doing more business down the line.

M
Review №36

We are very happy with the experience we received from Ken. He was not pushy and we didnt have to hear any lame sales pitches. He is very knowledgeable and easy to talk to. Thanks!

Ar
Review №37

Everyone, Bitsy and Chris are amazing! The amount of professionalism shown when buying my first car was extraordinary! I recommend going to them. You won’t be disappointed!

Qu
Review №38

Gary was a great help in purchasing this ID4. He helped me get a car when one of the preorders became available to buy.

Ge
Review №39

I recently purchased a 2022 Tiguan. I arrived 10 mins before closing. Chris was waiting for me and was very helpful and pleasant to work with. There were no pressure to purchase extra items. Chris and the finance manager were very patient working into a late hour. It was one of the best car buying experience for me. I highly recommend Chris and the Jim Ellis VW Kennesaw team.

Mi
Review №40

Good service and good customer service. Very clean customer lounge.

De
Review №41

Harley did an amazing job pricing quotes for me and helping me feel comfortable! Keep up that smile, it’s beautiful

K
Review №42

Superb! Is all that comes to mind. I recently purchased a vehicle from this organization and couldnt have imagined a better overall experience. The I mean from the time I walked onto the lot shopping til the moment I drove off in my new car it was a great. I had the pleasure of working with Gary M (sales), Chris P (finance) and Brittany G (service) and when I tell you they all went above and beyond to secure my business. I would highly suggest The Jim Ellis Volkswagen in Kennesaw for your next car purchase simply because the inventory is great. You will definitely find a automobile that fits your needs and desires. Not to mention the staff is extremely professional, courteous and reliable. I will for sure revisit in the future for my next car purchase. Thank you.

No
Review №43

My parents and I worked with Gary Mollere at this dealership. He was very welcoming and accommodating. He was very quick to respond via phone and email and gave very thorough information. I really enjoyed every aspect of working with him. They also had great waiting facilities with plenty of space to help with social distancing. The only area I was disappointed in was with the finance manager Chris Phillips. My interaction with him seemed very transactional/cold and it felt like he didnt have all of his pieces together. Other than that, everyone else I encountered was lovely and I am glad to own a VW.

Al
Review №44

The reason on giving one star is this is the poorest option we have for writing review on google. Unprofessional staff, unfriendly and really bad customer care. We talked to one the sale persons for around 45 minutes and the answer of any question we had was only one or two words: I dont know.... I am not sure. and the other financing guy was a complete impolite and rude in talking to the customer and after he really understood what a big mistake his colleague had made in understanding our inquiry, he easily said said it was not bad and he did it and just left. and instead of any apology for wasting our time, while they all understood they did, they said nothing and they were like, OK, it is what it is. I am really sorry for a great company like Volkswagen that has this team. Another friend of mine also had a really bad experience with them and it was my bad that I didnt listen to him when he said do NOT go there. Awefull.

Al
Review №45

The reason on giving one star is this is the poorest option we have for writing review on google. Unprofessional staff, unfriendly and really bad customer care. We talked to one the sale persons for around 45 minutes and the answer of any question we had was only one or two words: I dont know.... I am not sure. and the other financing guy was a complete impolite and rude in talking to the customer and after he really understood what a big mistake his colleague had made in understanding our inquiry, he easily said said it was not bad and he did it and just left. and instead of any apology for wasting our time, while they all understood they did, they said nothing and they were like, OK, it is what it is. I am really sorry for a great company like Volkswagen that has this team. Another friend of mine also had a really bad experience with them and it was my bad that I didnt listen to him when he said do NOT go there. Awefull.

Ja
Review №46

We initially came in to test drive and Gary was the most helpful! I’m a first timer and I’m so happy with my purchase. The process was a little long due to one of the financial officers being out on vacation but my husband and I were patient. I would definitely recommend!

Ro
Review №47

Went to the dealership looking for one car and drove off the lot with a completely different one. Gary Mollere was extremely helpful and not at all what you expect from a car salesman. He was straight to the point and did not try to add extra fees or try to sell me anything I did not want. He was super nice and helpful, and he helped me fix a small problem that I noticed with the car after I drove it off the lot. He was extremely easy to work with through the whole process, and it is the best experience I have had by far negotiating and buying a car. Thank you Gary!

Al
Review №48

I came here to get a new car after mine got totaled. Bitsy is amazing! She was SOOOO helpful and personable. She made the experience 10000x better. I would recommend anyone that comes here to see Bitsy! Also, Chris the finance manager was awesome as well. Great experience. Andrew too, so nice and took care of me too :)

Az
Review №49

Bitsy and Beth are the best ever. Helped us so much and we will ne back to buy from them again. Best experience ever.

Ry
Review №50

Purchased a used car from here last month, and I still have not yet received my tag/title documents in the mail. After contacting them multiple times, they finally decided to respond back by saying that I “should” receive my tag in the mail next week, yet my 45 day temporary tag expires in 2 days. I have never had such a long delay like this from a dealership in my entire life. The financial department at this dealership (one of them was Kevin C.) are pushy, argumentative, and flat out rude. They will try to push you into purchasing their ridiculous expensive & unnecessary add on packages, and then become angry and standoffish towards you if you refuse to add them.FYI: If you are wondering why so many 5 star google reviews, its because the associates pressure you (as you are literally sitting side by side with them in their office) to write them a 5 star google review first before they will then continue along any further in finalizing your sale/ loan amount agreement & contract paperwork.

Kr
Review №51

Bitsy was a wonderful sales woman. She took great care of us and paid especial attention to our active child. She was the best!

P
Review №52

Traded in our older Tiguan for a newer Tiguan and had a great experience. Harley and Kevin were a pleasure to work with and took great care of us. Though we closed the place down, we did not feel rushed. Sorry for the late night, but thankful for the awesome teamwork at Jim Ellis VW Kennesaw.

Pa
Review №53

I purchased a new Atlas from Jim Ellis VW a few weeks ago. Harley made the process easy, was patient with me as I looked at SO many different vehicles, and super helpful. Even with the car and chip shortage, she helped me find what I was looking for and I walked away with a beautiful suv. I’m very happy with my purchase and happy I chose VW at Kennesaw.

Do
Review №54

Jim Ellis provided a comfortable environment & our salesperson was highly professional as well as knowledgeable about the car we wanted to purchase.Gary was very friendly & helpful.Thank you for making our car buying experience a pleasurable one!

Am
Review №55

Worked with Bitsy and had such a great experience! The whole process was simple, straightforward, and honest. Excellent experience and will do business there again!

Fe
Review №56

Bill and JoJo helped me get approved for my new car that I absolutely love. They are awesome! If you need a new ride, these are your guys to go see. Thank you both!

Ma
Review №57

Everyone working here is very rude, sneaky, and dishonest. I have NEVER had a good experience getting my Jetta worked on here and the last instance was only because I lived nearby and needed my car towed to the nearest mechanic that knows European cars/VW. I have receipts from this experience and if I ever cross paths with the guy who was “helping” my dad and I, he will know fear. He majorly messed up by insulting me personally as well. I’m no Karen - they pushed me to my limit. Avoid this place at all costs. I will never come back and on the off chance I do come back, pray to every god in existence.

Cr
Review №58

Top notch! Gary was honest and helpful, never pushy, and helped us find and buy the perfect car. This is how buying a car should be. From start to finish we had a great experience and will definitely come back next time we’re in the market for a vehicle.

Ch
Review №59

Andrew was AMAZING! He listens and makes the process much easier! Great energy and I feel at home at this location. I love their follow-up too. Thanks Jim Ellis Volkswagen Kennesaw

Br
Review №60

My first experience purchasing a vehicle with Volkswagen went flawlessly, all a big thanks to Andrew. Buying a car is never easy but he was very attentive. Any questions I had, he was ready with the answers and it almost seemed like he was pushing everyone along to get me out of there as fast as possible. I recommend that if you are serious about purchasing from VW, ask for Andrew and he will help you the best he can. If he’s not there, wait.. or go back another day.. 10/10 can’t go wrong with him.

Cr
Review №61

Thank you to Bitsy and Raul for another AWESOME car shopping experience! They were very knowledgeable, friendly, and helpful. We got a great deal and will definitely be returning for our next vehicle!

op
Review №62

Let me start by saying this was the best experience I ever had at a car dealership. My sales rep GARY was so professional and awesome towards us. He was there from start to finish and got me in the vehicle I’d wanted!The whole team was great from the greeting to driving off the lot. And lastly definitely not least the financial advisor KEVIN helped us out a lot and was very informative and crystal clear.Yo! Gary we family Now! Glad to say Jim Ellis kennesaw is literary are home away from home! See y’all soon!

Ju
Review №63

We had an amazing experience working with Bitsy. She helped us patiently with our new Atlas. We are so happy and can’t wait to work with her again!

Mi
Review №64

A very lovely and simple shopping experience. Andrew and the team were very helpful and patient throughout the whole process despite us getting there late Saturday evening. We needed an upgrade because of a growing business and a growing family and were thankful when we found something we liked after car lot hopping for a couple of hours. After 2 months, we really appreciate the follow-up from the family at Jim Ellis VW and driving something thats perfect for our family. Though no troubles as of yet, my family and I feel Ellis VW had a great warranty deal and we were happy to work with the same bank we had for our last car purchase. We have also had service at their Kia lot and had a good experience so I can say that the Ellis family of dealerships are really great with their customer service overall and I would purchase from them again and definitely recommend to others.

Ba
Review №65

Bitsy was AMAZING!! If I could give her more than 5 stars, I would. She’s kind, caring, and takes wonderful care of the people she works with. She is very knowledgeable and very helpful during the car hunting process.

Am
Review №66

Bitsy was AMAZING!!!! WE LOVE HER! Couldnt have bought this car without her. She is so caring and helpful and a bit crazy (which I love). We will be back. Thanks for all the help!

ju
Review №67

I had the pleasure of working with Andrew Tuck at Jim Ellis Volkswagen. He was very professional and made my family and I feel right at home. He was not pushy and was able to answer all my questions. And trust me I had a lot of questions. The dealership was very clean and everyone I came in contact with was very nice. Before meeting Andrew and the Jim Ellis employees we had already been to a countless number of Dealerships and talk to there sales associates. I was very surprised of not only how pushy they where but how rude and impatient they were with us. I just wanted to make sure I was putting my family in a safe and reliable vehicle. I was almost to the point of calling it quits. Until I meet Andrew. He was completely opposite. I told him what I wanted and like the other he didn’t tell “there’s no way we can do that” he seat down and went to work. He was able to help my put my family in a beautiful new van and get me the interest rate and payment I had hoped for. I would recommend to anyone that’s looking for a new vehicle go see Andrew Tuck at Jim Ellis Volkswagen! Thank you Andrew!

Ja
Review №68

Bitsy and and Kaitlyn have been a—-mazing. Completely different experience than I’ve had elsewhere buying a car. She speaks the honest truth, no catches or misunderstandings like what happens at other dealerships.

Al
Review №69

Whole place was great! Friendly service, not pushy. Larry was laid back and easy to talk too. Came from out of town and it was well worth the trip. Thanks again!

Ge
Review №70

The BEST car buying experience - EVER!!!!!I truly do not know how to accurately reflect the experience I had with Jim Ellis/VW/Kennesaw. I am in the market every 3 years for a new vehicle - meaning - I have become quite accustomed to the system.This team is utterly superlative. Efficient, KIND, generous with their time, thoughtful, and they actually LISTEN to your concerns, your needs and what you want. You might think, I write this because I got the deal I was hoping for - not true. I didnt even have to ASK for a spectacular deal. This team presented me with something that was beyond fair, beyond perfect and well - just plain fantastic. I have never had this much confidence going into a new lease. THANK YOU!!!!!Greg Hampton is an extraordinary man, who goes above and beyond what any salesperson should do. AND - how about he bought the same car I did the day before I made my purchase? Talk about trust in the product!Chris Phillips made the financing feel like a walk in the park. Seriously - how does a finance agreement take a total of 15 minutes?Kevin Chung, so polite and thorough in tying up the final details.The car was delivered to my door by an extraordinarily friendly team and the follow up since has been incredible.I love these guys and the team at Jim Ellis/VW/Kennesaw. The inventory is astounding and if you want to have your faith in purchasing a new car restored- this is the place to go.Thank you to all of you - you redefine customer service!!!!!George

Je
Review №71

Bitsy is by far the best buying experience. If you want to be treated amazing go see Bitsy. She is amazing.

En
Review №72

Just traded my VW for a new one there. Excelente staff. We were very well treated by Brand specialist Joe Joe Hagin and by Finance Manager Chris Phillips. They made us feel very confortable and they did everything they could to provide a 5-stars VW Experience.

Mi
Review №73

I have thoroughly enjoyed the buying process in working with Greg and Harley at Jim Ellis Volkswagen Kennesaw. They are an hours drive, but I gladly do it because Greg has begun to feel like a friend after two visits to test drive used vehicles he has in stock. He knows I am not in a hurry and that I am not just trying to stay in budget, but to also keep from taking out a loan. So, I have to be more patient with the buying process--and so do salespeople, and it is rare to find a salesperson who understands that the way Greg does. Normally, peaceful is a word used to describe a pastoral scene or a church, but I think it suits how I feel at Jim Ellis Volkswagen, too. I dont get that hurried, make a decision, nearly chaotic feeling you often get at an auto dealer. I look forward to purchasing from them soon.

Ma
Review №74

Gary Mollere was an incredible salesman! He was on top of it and so knowledgeable about the Atlas we bought a few weeks ago and provided fantastic service. I especially appreciate his patience with me as I can sometimes get caught up with work and other things throughout the day causing me to forget to return a call or two. Gary has since, followed up with us to be sure we were completely happy with our purchase and have been enjoying the vehicle. I would recommend him to anyone looking to purchase a new VW.

Me
Review №75

We went in to look at a used car and left with a brand new 2021 Atlas Cross Sport! Andrew Tuck was our Salesperson and he was absolutely amazing from start to finish AND after! If it werent for him I feel like we would still be searching! He was easy to talk to, was not pushy at ALL (if he was we would have left!) and actually listened to what we said and needed then provided a car above our expectations! Thanks again and again, we are loving our new car!

gi
Review №76

Bitsy is an amazing person. She made our experience in buying a car such a special moment. She is funny, positive and energetic! Thanks B.

Ch
Review №77

The experience at Jim Ellis regarding the purchase of my GTI was extremely pleasant. Andrew was attentive, helpful, and extremely patient with me as I went through a rather lengthy decision making process. Upon delivery my car was slightly out of alignment, but Andrew arranged right away to have that corrected at no charge to me. Everything was excellent. Thanks!

De
Review №78

Bitsy was the best salesperson. She really cares about her customers. My daughter was hit by a 18-wheeler and the car (volkswagen) she loved was totaled. Bitsy showed so much TLC towards my daughter and helped her find another perfect car. Thank you Bitsy!!! We really appreciate you.

Ka
Review №79

My lease recently expired so I went to Jim Ellis in Kennesaw to see what my options were. I had the pleasure of working with Beth Rich and ended up purchasing my vehicle. She was knowledgeable, personable and most of all, did not pressure me into anything I didnt want to do. She constantly kept the lines of communication open even on her day off! Jim Ellis is lucky to have her! Thank you, Beth!

Do
Review №80

Bitsy was amazing, and that might even be an understatement. She helped my daughter pick out a new car, she is an incredible human being. She made a stressful experience for a first time car buyer fun and exciting. If you go to JIM ELLIS VW, go talk to Bitsy if you want an car shopping experience of a lifetime. Thank you Bitsy, Andrew and Chris for taking care of my daughter. Could not thank you all enough

Ma
Review №81

Pleasant experience. Gary was great! We shopped on a busy day but he was able to answer our questions and show us around. Thank you Gary!

Sh
Review №82

I recently bought a used vehicle from this dealership. Though there were delays in getting the vehicle to me, which I was not pleased with, I am happy to review this dealership with 5 stars because of Ms. Brittany Grant in the service dept. I had a mechanical issue with the vehicle shortly after purchase, and she went above and beyond to assist me in getting the vehicle repaired and returned to me in time for my vacation. She always kept me in the loop, and did everything she said she was going to do. I couldnt be more grateful. Thank you so much.

Al
Review №83

Bitsy was a pleasure to work with. Car shopping is usually in enjoyable but she made it a very enjoyable experience to get me into my new car.

Gi
Review №84

Had an amazing experience here today! Our sales agent Brett Jones was so awesome! He went above and beyond customer care. All the other staff was great as well. Would be willing to recommend any time.

Mi
Review №85

Bill R exceeded all expectations. Ive purchased over 25 new vehicles in my life and Bill R was the the best! Honest. Hard working. He represented my interests in getting me the lowest price. True to his word. Had a great positive attitude. He is the kind of car salesman that you really wish all car salesmen would emulate. He understands that car buyers today have many tools available to them through the internet and doesnt treat his customers like they are idiots. The entire process, even during this pandemic, went very smoothly. Bill R...you da man!!!

He
Review №86

Car buying has been so dreadful for me in the past. But thankfully Andrew Tuck and the Jim Ellis team in Kennesaw made my recent car buying experience so easy and stress free! Andrew took his time to show me the car features inside and out! I was pretty specific on my wants, but he found the car I wanted in another state and had it to me in less than 48 hours. The price was exactly what I wanted and I never felt pressured into buying a different car or any extras. Thank you again for getting me my perfect car with short notice and making it a fun and stress-free experience! Make sure you ask for Andrew!

Pr
Review №87

Came by one day to look at my options , Harley was super cheerful and a wonderful help !

li
Review №88

Jojo was great to work with! Very accommodating with my dad. Would use him again!

Br
Review №89

I drove all the way to this location because my mom said their customer service was great — upon arrival Jesus acknowledge and welcomed me, he demonstrated the different components of their promise. I work in customer service myself so it’s very important for me to feel like my business is valued by a company because that’s how I want my customers to feel as well. Jesus was sure to do just that!

Wh
Review №90

This was the easiest process EVER to purchase a vehicle! Andrew T. made it so easy and fun! He was such a pleasure to work with! I love my new Tiguan and I have Andrew Jim Ellis Volkswagen to thank for it!

SJ
Review №91

Bitsy was by far the nicest and most caring salesperson ever. she treated us like family and helped my sister while keeping her kids happy. The dealership was immaculate and everyone was so friendly. Well worth the drive. Go see Bitzy if you want the best.

Ju
Review №92

Purchased an Atlas last night. Andrew Tuck helped us out and made it a great experience. His knowledge of the vehicle was spectacular. The Dealership is very clean and had plenty to do to keep our 3 kids busy during the process. Would recommend him to anyone looking to buy their new car!

El
Review №93

Bitsy is very sweet and she helped me out so much!! The best!!

Sh
Review №94

Bitsy Mayer was the best! She was warm and friendly from the start and showed genuine enthusiasm and care in assisting me in my car buying experience. I felt well taken care of and appreciated as a customer and I’m super happy with my new car purchase! I can’t wait to drive around town in my new sexy wheels! *Beep Beep!

Ra
Review №95

Today we met Bitsy to buy VW Atlas & you know what? It was an awesome interaction, with her broader smile & professionalism we ended up buying Atlas. I always recommend her for any of the Cars in Jim Ellis, Kennsaw.

Er
Review №96

Bitsy, Beth, and Harley were wonderful and extremely helpful during my process to purchase a new car. I chose this dealership over the one closer to me because of their friendly attitudes and how responsive they were to my calls or questions.

Jo
Review №97

Just picked up my Certified Pre-Owned 2019 Jetta S this morning and couldnt be happier. A huge thanks to Gary for all his help in making the process smooth and transparent! Definitely recommend checking them out if youre in the market for a new or used car.

Jo
Review №98

Pretty good a little confusing about wre to go or who to see when you arrive. Otherwise nice people and a very clean place.

My
Review №99

It seems like Bitsy spent 2 days with us. I never felt rushed or a non-priority. She turned a long day into a great experience. I would definitely do business with her again.

Do
Review №100

I love this place! Bitsy and Brandon are the best! My new car purchase was pleasant, smooth and was fun. Ask for Bitsy whether you are looking for a pre-owned car, or a new one. You will be treated right!

Information
100 Photos
100 Comments
4.5 Rating
  • Address:950 Ernest W Barrett Pkwy NW, Kennesaw, GA 30144, United States
  • Site:https://www.jimellisvolkswagenkennesaw.com/
  • Phone:+1 678-932-1726
Categories
  • Auto body shop
  • Volkswagen dealer
  • Auto repair shop
  • Car dealer
  • Used car dealer
Working hours
  • Monday:7:30AM–7PM
  • Tuesday:Closed
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–7PM
  • Saturday:7:30AM–7PM
  • Sunday:7:30AM–7PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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