Nice staff. The eye care is thorough and monitors my health beyond the eyes.

After driving 2 hours to your location and a lab tech in house, but, the lab being closed he was assigned to the sales floor. Would have been nice to have gotten my emergency glasses the same day instead of having to make a second trip 4hour round trip. The staff was courteous and very helpful.

I went to Professional Eye Care today for an eye exam. Before we could get started they needed to verify my insurance coverage. My insurance is kind of weird in the sense where you have to call them to verify my coverage. The woman that was helping me word for word said theyre probably going to be closed and I have too many other things to do so I cant help you right now. You will need to reschedule. Im a manager in the fast food industry and if I were to say this to any of my customers, i can promise you it would not play out well. Very poor customer service on PECs part. I can assure you I cancelled my appointment and will not be returning. I know Im only one person but you just lost someone that could have been a life long loyal customer.

Ive been getting contacts for 8 years now and never have had to pay a dime for my eye exam until coming to this place. They claimed to have found some medical condition which they didnt treat and barely even mentioned, other than a thats interesting.Because of this medical condition they sent my bill to my medical insurance instead of my vision insurance which covers 100%. When I called for an explanation I got the equivalent of whats done is done.Luckily I have good medical insurance as well and it only cost $53. But I know others arent as lucky so my advice to you is go elsewhere and not take your chance with this incompetent place.

Unprofessional, horrible and unorganized establishment. I went there about 2 months ago specifically knowing that I needed glasses. I do wear contacts on the weekends so I said what the heck I can get my contact prescription as well. AS A HEADS UP THATS INCORRECT!!!!!!! A regular eyeglasses exam is completely different than a contact eye exam. Maybe thats my bad but I did NOT know that. My complaint is about the staff just sitting around not doing anything, when they couldve simply gave me a heads up since this is definitely their realm. So if your insurance is like mine and only pays for one or the other once a year, youre screwed. If someone there wouldve given me a little heads up about it, I wouldve opted for just the eyeglasses exam which is what I needed. VERY UNSATISFIED AND WILL NEVER BE RETURNING.

The staff is very friendly and they take time to do everything. The problem is that after I paid for everything and went home a year later when I tried to schedule they said I had almost $300 balanceLittle did I know they did a test that isnt covered by vision insurance they dont even tell you or give you the option to choose. I would have said no. This same problem is mentioned several times in other reviews. Wont be going back

My husband and I both desperately needed new glasses, but we never seem to be able to find a sitter for our 1 1/2 year old. The staff was very understanding and really helped us be able to get in our exams and select new glasses without everything going kablooey. Awesome service, really strongly recommend!

I have to apologize...I previously gave Professional Eye Care a very bad review based on my own bad assumptions and misinformation. I felt justified in my previous review because others said the same thing, so clearly, we all must be right...(sarcasm font). I received a call from PEC and they explained the charges and my insurance coverage. People, be sure you understand your insurance benefits and what all is covered and what isnt. My coverage had changed and I didnt even know it! Today, I went back for my contact lens follow up before ordering my contacts and had a great experience! The Manager, Tracy, was especially helpful in determining how to order my contacts so that I get the most out of my benefits. So PEC, sorry I was out of line and less than graceful before...youre all doing a great job! God bless!

I will NEVER GO BACK TO THIS EYE DOCTOR again.The receptionist told me my contact and eyeglass exam would cost me $130. Little did I know they were going to send me a bill for $292 on top of my on-site payment. Ive never had to pay $422 for a basic eye exam at any eye doctor. A total waste of money! I called to complain and fix the billing situation, but the manager, DANIELLE, said she couldnt do anything about it. I shouldve stuck with my old eye doctor at Costco, cost me $140 flat. DANIELLE, the manager, told me that I had to pay $292 more because they sent my bill to my medical insurance. I told them that I didnt have eye insurance and Ive never had to use it in the past because of the low cost. She insisted their company requires insurance and cant take patients without it. Little did I know the eye doctor was going to claim I have a medical condition and not prescribed me anything to fix my so-called medical condition. They sent the bill to my medical insurance and because I didnt make my deductible yet, theyre charging me for the doctor finding this so-called medical condition. Load of B.S.!!!On top of the high cost, the eye doctor gave me the wrong prescription for my contacts. I went a full day with the wrong contact strength in the wrong eye because of how they labeled it. I called to complain and instead of getting an Im sorry, I was talked to in a rude manner! Unprofessional!Go somewhere else if you need contacts or glasses! Its an absolute waste of time and money at Lens Crafters at Zona Rosa.

The Doctors at this location are great. The support staff is terrible. They have no concept of customer service, and no desire to do whats best for the customer.

Lens Crafters Zona Rosa and Professional Eyecare KC are the best example of “You are doing it wrong” that I have ever encountered. It is in the details people!! When a company has total disrespect for their customers; it is a terrible thing. When two companies, who work in partnership, do absolutely nothing to ensure a customer’s satisfaction; and even go as far as to pass the buck back and forth; it is an outrage.A recent change to my vision insurance provided me the opportunity to chose Lens Crafters Zona Rosa and their in-house/contracted doctors – Professional Eyecare KC. What started out as something very routine; quickly changed into the worst example of customer service I have ever witnessed.

I was a little nervous about making an appointment based on the reviews but their office in Zona Rosa was very convenient for me and I really didnt think an optometrist affiliated with Lens Crafters could be that bad. I found Dr. Farris to be very knowledgeable and professional. Besides having the eye exam I had a sty on my eyelid which had been causing me some discomfort. She took multiple pictures for me to see the problem and clearly explained what I needed to do. I also appreciated the fact that since my prescription had not changed much at all they did not push me into getting new glasses. Overall I was very pleased with the service and will continue to use them for my eyecare in the future.

Kreg Harper, O.D. is simply a great eye doctor! Personable and very knowledgeable.

Never take your child here! Went for a normal eye exam. Ended up with a bill saying they did extra medical procedures without asking, telling a parent! This place is unorganized and no one knows whats going on.