The service is fine. The technician that was sent to my house made me extremely uncomfortable in my own house. He kept asking for my phone number, kept coming close to me and asking for personal informed. Called customer service and they could not help me.

The Representative (B89) who assisted my wife and I on 09/06/21 @ 1:32 PM was not the most receptive. She barely made eye contact, was short in her answers to our questions, and at times she appeared to be mentally somewhere else. She simply did not make the experience a pleasant and memorable one. She needs to be taken under the wings of an excellent Customer Service Rep who knows what it means to work with the customer and also have that person show her how to offer the basics in Cus. Serv.

After 20 years of service with Comcast we are moving out of their service area. The lady at the check in desk for our equipment was very very nice and extremely helpful. Unfortunately for my family all the movies they purchased for online streaming does not transfer so it appears to be money lost. But the customer service of the people working their was great.

Didnt have to wait long 5 windows open fast courtesy service

Very courteous employees, service was very fast I was in and out in less than 15 minutes

I went to the Comcast store to exchange some equipment. It was simple and I only waited a moment. As you can see in the photos, almost no one else was there and the employees were happy to greet people as they arrived in the door. I was helped by a young woman around my age and she was very professional and pleasant to speak with. A very smooth transaction. Kudos to that lady!

Walked in got the help I needed didnt have to wait long

Wonderful service and experience with Tiffany and Ty today. Social distancing and partial capacity is still being enforced which makes me feel that this company cares about my well being and everyone else’s. It’s being Sunday, there was a short wait but not too long and there was a movie playing to pass the time. Ty helped me exchange my iPhone 8 for an iPhone 11 (price difference of only $2/month). She also removed services from my TV plan that I no longer use and saved me $30/month.I ran home and came back same day to return my TV box which took just a few minutes since I had already been there before.

Nice clean controlled environment still practicing safety precautions. Courteous staff, and most of all knowledgeable and quick service. Not pushy, not trying to make you buy something you are not there for,, a very pleasant experience.

Saying I am utterly disappointed with Xfinity/Comcast would be an understatement. Thursday last week we were supposed to have a technician arrive to our house between 1-3 pm, turned out the guy couldn’t find our house and no showed AND he told his dispatch that he came and we wasn’t home. We spent a few hours on the phone to get a new appointment. Today is Sunday, we were supposed to have another technician come out today at the same time yet again the guy never showed up and he swore he tried calling us for an hour so we could let him on base. We never received a phone call. So, we planned our schedule around this and have to pay for service that we can’t even use because the modem isn’t connecting. On top of a 100 dollar technician fee?? What is my money going to? Cause it’s evidently not being used to pay for “trained professionals” to come out and help customers. If I weren’t on base I wouldn’t be using this company whatsoever. Glad to know this is how this company treats active duty service members and their families. I would give zero stars if I could.

In and out faster than I thought possible. Friendly and professional as could be. I know its just comcast but I was a little impressed.

Stopped in this afternoon to trade out some TV boxes and get a new internet modem. They were very helpful and took care of all my issues with no problem.They are very clean and sanitary. They offer masks for anyone who doesnt have one.

Very good about social distancing customers. Low wait time. Returning duplicate equipment I received was super easy. Everyone working was very respectful & let me know when I next in line. Great staff.

Most uninterested salesperson I ever encountered, including fast food workers. Gave her a 0 out of 10. They wanted to know by text, why. I texted about a 75 word answer. In less than 1 second I got a response. Obviously a bot was texting me. I sent a couple more and got the same split second generic answers. Pathetic. But i can say the bot was more talkative than my salesperson. But just as uninterested. Hey, thats Comcast.

Such great experience! Gabrielle was very knowledgeable, was very patient and just all around wonderful to work with. Thanks!!!!!

The experience in store was efficient and pleasant - handing in my equipment and disconnecting my service is the only positive experience Ive had in 11 years with Comcast. Yay for finally having alternatives!

No problems. Set up my new phone nicely.

Great customer service fast and friendly representatives

Wonderful service! Im hoping one day they will cover the area I just moved to. I have had them for the last 6 years, I miss the perfect service now.

I signed up for internet and Gabrielle (or Gabriella not sure) was fantastic, friendly and professional. Will shop again. They all were nice actually.

Xfinity is very clean and the representatives are very polite it was very easy to make my payment on the kiosk machine.

The store personal were Great and got accomplished in 10 minutes what a customer service tech couldnt in a 45 minutes phone call!

Currently living in apartments and somebody wrongly entered my address for service. Without a copy of a lease as proof of continued residence they will not reconnect my internet. What makes it worse is that Im an online student and theres no way to get a copy before my assignments are due. Thank you xfinity for the obstacles put in my way, it has made the decision for me not to continue my services with you in the future.

They are taking your name and phone number then asking you to wait outside till your turn. I only waited outside 7 minutes.Reps were polite and helpful...

In and out in less than ten minutes. Plenty of room to socially distance. Masks still worn right now and service was outstanding!

I been having such a bad experience with Xfinity, me and my roommate went to xfinity to get wifi for our room, for some reason they have to go to our room to install everything and probably and fix something. We have been re-schedule 3 times already. Is so sad because we haven’t been waiting for so long and is the same thing every time.

They turned off my service after it was paid for this month. Another person used my address to turn theirs on with apparently no proof of residency. Now I have to show proof of residency again to reinstate service also they broke a year contract and expect me to pay.

The employees are nice and help tremendously. Make an appointment!!! They are busy

They were great very helpful an gave me the service I came in for didnt try to sell me erry thing unders the sun

Utter nonsense, dropped the cell service, wish a better option existed for cable and internet far too expensive but no viable options

The store was great, your overall performance has been terrible for the last two years. Nothing but problems with the signal, snow, and pixeling (lines through screen). Had multiple replacements of ENTIRE system including lines,filters,boxes,and even under the house cables. If I had known that the issue would never be resolved, I would have saved hundreds of dollars, and canceled long ago, but needed high speed internet. Thats why I turned it ALL IN, and Stream now with no more problems.

Had to visit several times. The problems never went away and the front door staff began to recognize me on the third visit. All I needed was a android phone and my data switched.

Terrible experience. No professionalism, lack of knowledge about the promotions and poor customer service. I wish this wasnt the case since they are the only cable offering and I refuse to do satellite. Because if I could switch, I would actually pay more to do so. Thats how bad it has gotten. Im sure this hasnt been the case for everyone with Xfinity, but it was for me. Hope yours is better if you take the risk!

Theyre rules only benefits them or third parties. No matter how long youve been a customer.The customer is always suffering with no good services, bills, phone, computer, etc. All they want is your money, they want you to buy theyre products, and they will jam you up..some kinda way, with your credit and/ or you cant cancel or get out of the contract.

Fast, easy, professional service.

Quickly exchange hardware with no hassle

Im a little aggravated that I am eligible for a free xFi pod because I have the complete package, but I cant pick one up in the store. If I go to the store they charge you 119 for the pod. You have to order it and wait for it to come in the mail and pay 15 for shipping. Almost as bad when they tried to charge me 79 for installation and house call to come plug in a wireless cable box. Wow, just wow.

Guy who let us enter store was very friendly and cheerful lady who we got information from was very helpful

Absolutely worse service I’ve ever EVER HAD. I get overcharged so much monthly and I’ll try and call and call and contact and absolutely no one can even explain to me why I have random fees that don’t even tell me what they’re for. Xfinity service is a scam I can’t even describe how absolutely disappointed I am. I will never be using this service again and you bet I’ll never recommend it. Terrible agents who don’t care and can’t even answer simple questions to incredibly slow wifi no matter if you buy a better plan. Scam scam scam spend your money on something better.

Busy location but the young staff is quick, friendly, and helpful

The lady at the counter was very helpful got everything I needed to get out of there right away.

Quick service. (just a suggestion: research what they say to you. )

Didnt visit the store but the tech who came out to set up was in an out in a timely fashion ! Thank you

Service was slow, however customer service was good

It was pleasant. They are very nice and very helpful. I highly recommend them.

My internet and TV have been down for two days. When I call they refuse to alow anyone to speak with an agent. The recording computer voice cant be understood and there is no way to talk to someone live ever. You just deal with the outage and never able to notify them or learn when its going to be fixed? This is the worst cust service I have had in my life. I cant wait to get a new service from NON xfinity or NON ATT(one in the same now)

Kind & helpful. Great employees. Takes care of customers.

It was a long wait there to get some assistance

Too many customers and no enough representatives and need to explain better.

Staff very knowledgable about your service

Friendly staff and very helpful... Pleasant visit

There was a long wait and that I can understand due to covid19 restrictions however my experience once inside surpasses the long wait. I was assisted by ElBianco in the Roosevelt location and let me tell you..... hes a gem. His courtesy and his product knowledge was unmatched. I mean he even advised me of the fact that the ID CHANNEL was restored.... he asked what shows I like to watch and I mentioned that I was upset when the ID channel was cancelled after I changed my plan. Now if he hadnt asked what channels I like most, I certainly never would have known that the channel was back. Im thankful for the experience that I had with him today. Kudos ELBIANCO YOU ROCK!!!

First iPhone love it! iPhone 11 nice customer service.

Very helpful.

DISPLAY YOUR STORE DIRECT PHONE NUMBER! You service line to Xfinity wont help me find out if I need to find out if there are a monumental amount of people there. I dont like waiting in long lines just to drop off a cable box.

RUDEST CUSTOMER SERVICE EVERRRR!!!! I WAS RETURNING MERCHANDISE AND THEY HAD ME WAITING FOREVER!! YALL NEED A BETTER WAY OF DOING RETURN MERCHANDISE. EVERYONE THAT CAME IN AFTER ME WENT BEFORE ME. YES, I COUNTED 12 PEOPLE!! RIDICULOUS! PLEASE GET A SERVICE FOR RETURN ITEMS. THANKS

Great place. No stupid here.!!

Customer service were very nice and I got in and out

Gregory was absolutely fantastic. Very helpful and very kind

This is the worst service I have ever received. It is not reliable and the customer service is horrible

Great..got our answers...had an appointment which really helped

Terrible service!!Spoke with a lady yesterday and she told me that she would send me an email with channel line up and she also said she would call me back at 8pm tonight. Since she didn’t call o called them at approximately 9pm to discuss our ability to join them for tv services. Come to find out there were no notes on the account which the lady said she put everything we spoke about in the notes. Nothing she said was true, two year contract turns out to be one year. Increase after the special is actually $40 and not the $20 she told me. I never received the email for the channel line up, I’m just like really. Did she really just sit there for 30 minutes and lie to me. We now I’m here and guess what......No xfinity tv for us. I’d rather purchase live streaming from someone.

They had what I needed and I was in and out in no time flat.

Aweful aweful, what a joke like my whole experience with xfinity.

Expensive Internet, waiting to finish the contract for a change next month. Visited the store looking for a payment relief and all I got was an increase of the payment offer. Maybe AT&T will do it.

There broken pedestal is causing my property to flood and I cant get past their automated system to get it fixed

I will need them to come back for him he was in a rush to leave and go I do not know how to do these things on this TV and in my phone I cant even watch any pictures from there Wireless movies for anything on the cell device as of now I would need them to come back or him or he or whoever to come back to get this off my screen on my TV which I cannot get off I do not know nothing to about or how to do about Im not a technician

The staff is friendly and will help work around any high bull issues. Our problem was we went in and were told it would be a 15min wait, that 15mins turned into an hour! As we waited we watched them take several people who had came in after us! Our issue was fixed in less than 10 mins (we were having our plan adjusted to save some money) but we waited an hour because they were taking returns before us even if those people showed up after us.

Customer Service here is terrible. I went in to turn in a modem because I had upgraded my service. The young man took my name and had me wait outside for over an hour. After I had been waiting 1hr15mins and hand seen him assist 4 people who had just walked I then approached hum to ask about the wait time for the 3rd time. There were also 3 other men who had been waiting before me. Then the associate fusses at me about asking how much longer and questioning the people that were helped with no wait or problem. Tells me he will just get me my receipt and get me out of there because he doesnt have to deal with me. It took 30secs to return my modem and give me a receipt.I get that he thought I was a former customer but I was upgrading. And actually looking to get phone service but after the way the in store associate treated me loudly in that store today....Im looking for a new internet provider and I will definitely not be looking at them as a cell provider. Do better.

First class service. Exceptional courtesy and manners. Very helpful staff.

I wish I could put 0 stars. They are the worse! More than irritating. Making people beg for any kind of service - and we have to a pay for this no service!. Wont let us speak to a human - just keep routing you around that d--- degrading phone tree. Hit this number - now hit this number. Treat us like cattle. Wont open stores - theres no reason at all that they dont have all their stores OPEN! We have a devise that hasnt worked since February and now its mid August and we are still paying for it. Awful and insulting upper company management. OPEN YOUR STORES so we can have issues addressed.

I turned in equipment that was no longer being used. I asked questions about my bill and was told wrong info. So, I need to go back again.

Best visit ever, very helpful & curiously friendly

They are really serious about social distancing. They check you in at the door and tell you that you can wait in your car and they will text you when you are next in line. Great service too.

Sorry service. Everyone playing on their phones. Very unprofessional. I had to walk out. 8 employees 2 working

Over price extremely expensive been with them a great many years Im pretty much done

Phone assistant is great

Excellent and very helpful employees. Thanks for good hiring.

Very professional people that work there always out to help you out we recommend this particular so very highly

They provide great service

Good customer service

Great workers. Patient and kind.

Katiana was very helpful today! Took care of all of my needs and made it effortless! Xoxo

Returned equipment not nice

Fast and friendly service.

I was having a problem with my cellphone settings, the Xfinity rep was very helpful which saved me a 30 minute wait. Thank you

Great second to none service! Staff was efficient and effective through out the visit.....plus five more!!

They were very helpful 😉

CSR on phone told me I could pick up an actual hot spot box at the store. Lines were long so I left and came back, only to wait in line again. Finally get inside only to be told theres no such thing 🤬

Terrible, the lady had no clue, to any of my simple questions. She had to keep leaving to look up or ask everything? Definitely more training needed regarding cell phone plans.

Appointment is the only way to go. When I got to the store there were 8 people waiting to be helped. 5 minutes after I arrived they called me up in front ahead of 7 of them..Make the appointment!!!!!

I would give NO stars if I could!!! First of all, when we signed up for service, these people in this store told us we could have unlimited internet using our own modem just as long as it was this certain kind. So $400 modem purchase later, come to find out it we had to use THEIR modem to get the unlimited. Thats cool, we cancel within our 30 days. We walked our equipment in and cancelled our service. Got a receipt of cancelled service. Then, we got another bill! Called the customer service number and found out they didnt cancel our service!!! Please train your employees better!!!! Never again will I deal with this certain location in the future!!

Fast and courteous

So another door making sure everyone had mask mask on come very polite very kind very efficient thats what we need more of in these businesses thank you for your kind words and your assistance in a matter of my needing things that I needed you made me feel very comfortable in your store and did a great job serving the community

I legit never give reviews because im so lazy, but these guys are awesome. i went in with 2 broken boxes (1 cable, 1 internet) because my house was struck by lightening. and i was out the door 2 minutes later with 2 new boxes and the guy overheard me saying i was concerned about my eathernet cables at home being fried and he gave me 2 free of charge! 10/10 guys

Very helpful and quick

I ordered Xfinity over the phone and was promised a monthly charge that was agreed upon by the salesperson and myself but while the tech hooked us up a Comcast Rep called me and said I had to pay a $50 deposit on the equipment so I did it without any complaints but 2 days later Im looking at my monthly future charges on the Xfinity App and got a big surprise seeing a monthly charge that was almost $100 more than agreed upon. I went back and forth with these people until I said screw it. I took their equipment back and was told that Xfinity would send me back my money but that never happened. I had the equipment about 1 week. Now I know how they stay in business. I wouldnt have made a big deal out of it but Xfinity rubbed a sore on it when they billed me a monthly charge. Talking about your insult to injury, wow,Thought I would update this post and its been about a year or so, I still havent got my $50.00 back

They do a very nice job in that store....

Gregory was fantastic!

They have customers wait outside. They could invest in some folding chairs that could be brought in each night for customers who have trouble standing or elderly.