Staff is friendly and do a good job helping you find the right product. Prices are competitive, too. Theyre phone system is a mess, but thats a corporate thing (seriously, how can a phone system be that bad). Only complaint, is that sometimes in trying to help they go outside their knowledge. I would rather hear I dont know, but let me find out, then a guess.

Great place. The person at the entry never misses an opportunity to greet you and wish you a nice day when you leave🙂.

Sale rep was nice. They are the best in electronics anywhere. Most reps know the products in there department, however some could be better at knowing the products and explaining them in the area they are selling. Also, if they dont know please just say, I dont know the answer to that question, however let me get someone that may be able to answer your question. DONT wing it!

Went there to get grandsons Apple phone screen replaced. Only took an hour and they notified us when it was done. Great service, have been going to BB for years, I miss the one that closed locally.

My last few trips to this store have been quick and easy. Even if the checkout line was a bit long when I arrived, they have been attentive and brought additional employees up to help get everyone checked out.

I hadnt shopped here since high school in Wisconsin. I needed some accessories for the office. Not only was the staff technical, they got product delivered from another store to this one the same day. One of the objects was refurbished and came with a warranty. They even loaded into my car.

Bought another TV there. Said it was in fair condition. Guess thats why the open box item didnt have the TV stand or remote. Didnt mention that online however. I made another stand work and used a spare Roku remote to make it work. Missing items mentioned on the box, but not online where I bought it at bestbuy.com.

Excellent customer service. Very helpful and knew how to fix my problem. Also, great place to check out tech.

Great customer service and knowledgeable workers. Went there to buy a computer, not knowing anything, and walked out with a new laptop I think will work really well. Got explained the specs of the products I was looking at and was only in there for 20 minutes

Went in to buy a Samsung Watch. The gentleman Hayden, a Samsung Rep, was so nice and knowledgeable, that even though I was pricing everything ended up coming back in the store from parking lot and buying the watch. Even got great service from the register associate to get the watch delivered faster to my house.

Always so helpful! We have purchased so many things in the last few months. The employees are knowledgeable and friendly every time.

Very good. Very helpful Geek Squad assistant to help me with my issues, and an excellent suggestion for a tool to resolve the internet problem. Thank you,

I went to check out Ring doorbell. We bought one a year ago and couldnt get it to work. Contacting Ring about warranty replacement, cant get same package this year. Appreciated the help I got from Best Buy associate explaining whats now available. Disappointed that we spent $240 in September,2020 for what would end up being $140 this year with less included.

Knowledgeable Customer Service Agents who always take the time to chat it up about the latest and greatest A/V tech ... helping me make informative purchases!

The sales associates on the floor were helpful and friendly. But the geek squad were not so good. I stood there for over 5 minutes staring at the one in the front who was talking to a customer. I get it but at least acknowledge me and call someone else to help. There were like 3 guys just a few feet away who were just talking and didnt even greet me. Poor customer service in geek squad and I would not leave my computer with them.

Staff are always nice and expert on their on areas. You can trust them with you questions and doubt because they will always try to help without anything in return.I went to the store to get ask some questions on monitors 144Hz and the worker gave me a lot of tips and help when buying one. So then I went on their website and bought one with more confidence than before

My mom was having problems with her mobile phone so we came to Best buy to have somebody look at it. A very nice gentleman was so helpful and took care of the problem in less than 2 minutes. Very happy with this Best buy. Every time I come in I walk out very satisfied.

Helpful, knowledgeable associate in appliance section.

Very helpful assistants, got a new go pro camera there, great choice

Went to enquire about iPhone upgrade program and waited for ~15 mins to get help. Finally someone came and started showing his attitude, he was like “I know everything and been doing this from 10 years and network providers won’t be doing like these kind of offers. You have have to use the service for 24 months” I was like Bruh if you don’t know just keep quiet, don’t show your fattitude at me.He doesn’t know anything about the offer and searched a PDF for 5 mins and started saying his own terms and conditions which were not listed anywhere.Be aware and do your homework before going to the store

If you wont pick up the phone to answer a simple question you deserve to lose business to Amazon

This is my go to place for many of our electronics. Staff is always helpful and they actually know what they are talking about. We have also used the Geek squad and they were excellent as well.

New Phone = trip to best buy to get a new phone case screen protector. I love that with the service plan they install it.

Had perhaps the greatest buying experience of any purchase Ive ever made, Taylor was incredibly astute, friendly and helpful. I never want to make another purchase without him. I dont care how much youre paying him, but you need to double it.

I love coming to best buy for my electronics. This particular time it took them over 15 mins for them to tell me they werent going to price match the Newegg. Com website because it was sold by a vendor. No problem I understand policies but next time, dont make the customer wait over 15 mins then just say no we cant price match it. It was only a $10 discount so I dont care that much about the price matching just feel like my time was wasted.

Prices reflect cost and overhead, inventory is good if it can be found, and make certain to understand the functioning of the Geek Squad service if you intend to use it.

Jacob in the technical dept...Geek Squad....was the best employee I have ever dealt with!!! Kudos to him!

Great service department. High quality electronics at good prices. Best selection of HD televisions.

Took care of me quick fast and in a hurry thank you Best Buy

Even though it was incredibly busy and the supply of smartphones were very limited (not best buys fault at all, supply issues) the staff was very courteous and helpful and got me something that will absolutely work for me.

So helpful, always well informed, and very sociable. What else can I say? They restored my laptop, smartphone, and my sanity.

Personal help that fixed the issues we were having.Took it home same day!Thank you Geek Squad!!

The Minnetonka Best Buy is by far leaps and bounds the best when it comes to knowledgeable customer service about products. Honest and non preferential. Great follow up to long time customers too

Staff was very friendly. You can find everything you need/want. Nice experience!

I had an order pick-up at this Best Buy location. The store employee who helped me with my order was nice and quick with getting my ordered checked out. I was in and out of the store in no time at all. It was the quickest service that I had gotten at Best Buy. 👍🏼

I love best buy, I just think they need some competition

Great service from Geek Squad! Will definitely return.

Its a hit or miss with the employees .. because the man who helped us with the tv was NO HELP.. rude and didnt want to help us .. but the young man who helped me with the ear phones and wireless speakers was amazing! He went above and beyond. Id go back and look for him to help me.

The Geek Squad is absolutely fabulous!! Great help, very knowledgeable staff, fast service and very reasonable. So glad they are in our neighborhood.

Good luck getting anybody to answer a phone at the store. you walk in the door and they seem to have employees everywhere.... But answering the phone is a different thing. I bought a monitor for my laptop and got all the correct cables. Got the monitor home its not working. Wanted to simply have a chat over the phone with somebody to see if its a simple fix but it looks like Im going to have to pack everything up, bring it back into the store and have them hand me a new one and hope that works. Super frustrated. I cant believe that they dont have somebody at the store in charge of the phones. This happens multiple times. Been trying to call somebody for hours.

The usual fast help but sold out of almost all cell phones.

Staff at this location were very helpful and knowledgeable about inventory.

Very helpful, in and out in under 5 minutes.

Horrible. You cant call the stores to verify if they actually have the item because its a national call center now and the no longer really carry that much furniture anymore. Its just a glorified walmart only just a lot more expensive

Got what I needed and friendly advice

Quite the electronics store, however given that I deal mostly with computer fix-its, I prefer Micro Center

Only thing thats not great is console trades are for in store credit, not cash. Which if you go there often thats a good deal. Other that that its a grand store. I got my phone there and my friend Carter works there.

Great clean store with a very helpful staff!

Quick in and out. I decided not to wear a mask and wasnt bothered by anyone about it. Great place to buy electronics.

Great place to go to talk to knowledgeable people. Looked at sound systems and Cody was a huge help!

I am building a small theater out of an extra room and the guys at magnolia are extremely helpful!

Left the Apple store because they are appointment only just to come to Best Buy to be ignored. We waited about 10 minutes interested in an Apple Watch and no service. My wife even accidentally set off the alarm for the iPad and an employee walked over, disarmed it, and walked away. We waited again while the employees chatted near the register then walk over to a different gentleman and asked if he needed help. Not buying an Apple watch here. Do better Best Buy.

The customer service was so great! Ben helped me get my new phone and I got a great deal!

If I would gave more than 5star I would give. This store are best store I ever saw. Especially geek squad team I especial thanks to Sam and Justin very kind respectful and well trained menThey fixed my car and and did to me a huge favor. Again many thanks to you guys.

Good place to shop. Took care of us.

Though the customer service industry in general has lost its main focus, I feel the associate that sold me a phone at this location was well informed of the product and its plan features. I left with a smile on my face, which doesnt often happen anymore.

Smart people. Not desperate for a sale. Wanted an up-to-date television. Why go somewhere else.

Great place to buy a cell phone. Lots of very knowledgeable people to help with the phone and usage plan

Best Buy is always great customer service. I pickup shipt delivers and they are quick and easy.

For the most part the staff were very engaging. All seemed pretty genuine. Honestly though I prefer shopping online to in person shopping at places like best buy. The employee that helped me was great! Spent time with me and was very knowledgeable! But after I purchased my items, I couldnt get one to fit in my car so I came back in and the guy that helped me was busy with someone else. So a different guy, kid I should say, helped me and didnt really know much about anything, which I understand. So I bought another product to replace the one that wouldnt fit and ended up bringing them both back. I probably would have gotten better help online and would never have had to leave my house and have had everything working. Thats why retail is dying.

Don’t buy anything from these scammers, apparently there is a nonsense fee for returning some products, the guy said the manager may be able to waive it but the manager told me if i’m gonna exchange it when i said no he said he can just waive half of it. Be aware of buying stuffs from best buy (bug!)

The Apple store nearby was extremely busy and by appointment only, so I ran over here to get a new iPad today. So glad I did. I was helped right away, and the gentleman (Jayden?) that helped me was super knowledgeable and understanding. Plus I didn’t need to wait hours for an appointment to shop. I wasn’t sure about purchasing Apple products from Best Buy but I’d definitely go to this location to do so again.

Helpful and knowledgeable on what I needed.

Customer service fantastic and knowledge out of this world. Casey did a fantastic guy who actually sold us a less expensive tv , not normal, for the room and lighting in that room

Best Buy has done well competing against online merchants. When you buy from A... or W... you may get offshore knock-off merchandise of dubious quality and wish to return it. With a store like BB a) you can touch the product before purchase b) Never any counterfeit products c) warranty d) service & support. Certainly begin your shopping online but include BB in your comparison- considering all factors the best VALUE may be Best Buy

Did curbside pickup multiple times over the past year and they always had the order ready quickly and came right out with it when I arrived. Not always the case with other best buy locations Ive gone to.

Fast convenient, and very helpful for someone with disabilities.

They had lots of great sales and lots of sales personnel roaming the floor to help

This is my preferred Best Buy. everyone has their favorite. I remember when the ancestor of this store was a Sound of Music store located up the street where the giant Minnetonka water tower now stands. I don’t mind using the web and ordering online but it can be tricky to find the right product without seeing options and talking to an actual person. Appliances, computers, media and dongles, they have it all and usually in stock. I appreciate the Best Buy commitment to staff and guest safety during this pandemic and have visited the store with confidence. Earlier today our kitchen microwave blew up. So we rode our Vespa scooters over to this Best But store and met with Tim who found us the perfect KitchenAid replacement. Installation and removal of the old appliance is arranged.

There were so many employees around asking if I need anything. Probably was because there wasnt very many customers. Very helpful! They were the only one that had the fan I was coming for as well.

Isaac at the Samsung cell phone counter was excellent in helping me solve my cell phone problems. Especially because I was traveling from Nevada and needed my phone for work.As a past Department manager for another major retailer it was nice to experience excellence in customer service Thank you Isaac!!

Waited for 45 minutes for them to let me know that I couldn’t buy what I was looking for because the system was shut down for the day. The guy I spoke with wasn’t super helpful and I’ll be taking my business elsewhere.

Was a good store but kinda small. The workers here are super super nice but i felt like i was being attacked! I had five people ask me if i needed assistance within about 8 minutes and there were maybe 8 customers in the whole store. Calm down guys. 🙂

Excellent customer service! Walked in needing to buy a TV for my dad who was stuck in his bedroom for 14 days in isolation. I know nothing about televisions. I left with an excellent option, at a great price. They even took the time to give me instructions on how to set it up quickly and easily, making the transition to a Smart TV a breeze.

I would like to give a shout out to Rob Bramwell who gave us excellent service on our 40” tv. We had purchased a tv in December, and it’s screen went out in April. This seemed ridiculous, and he was sure to help us choose a replacement that would meet our needs. He was knowledgeable, and not pushy. Excellent service all around.

This BestBuy location offers a wide range of home appliances not found in most stores. The north side of the store has an area dedicated to home appliances and kitchen layouts. If you are renovating your kitchen, I highly recommend this store for browsing new appliances and layout ideas.

Best Buy, they try hard. Corporate policies could use some upgrades, but employees are first class.

Nice service. Really good prices

My friend and I went in this week and were presently surprised by helpfulness and availability of store employees. Especially when it came to Kendrick in Cameras, this guy went above and beyond with information and just the way he presented himself. Got me signed up for bestbuy rewards program and saved us a bunch of money. Also got my buddy hooked on the nicest tripod in the store. 10/10 recommend finding Kendrick if you need help in the store

I spent too much money at Best Buy, but I have no one other than myself to blame for that. The sales associate who assisted me was very knowledgeable and helpful. Side note, I highly recommend obtaining an OLED TV should you be fortunate enough to have the means.

Bestbuy has become the kmart self serv of electronics. nobody came over to help us. We might as well just get it from Amazon.

From the time I walked into the store to the time that the gentleman loaded my new 75 Samsung in my SUV, I was very impressed. In fact they didnt bother me asking if I need any help a 105 times. They actually figured out how to tell when to approach me and when I needed help. They did it perfectly. The gentleman was unbelievably knowledgeable, clear as day and knew his stuff. They helped me make a decision regardless of what that decision was. They just used facts and functionality. Not the stores profitability. I was impressed to say the least. When your spending 3k on a new TV, it made a painful experience fun and enjoyable

It was a big box electronics store. It was fine.

If you want to upgrade your phone and pay cash straight up, look no further than Best Buy. There are a lot of great phones for great prices, and I got great service swapping from my old phone to the new. (Im not super tech savvy.)

Slightly low stock on the item we were looking for but got knowledgeable help in the store

They had the product I wanted on this play, and someone who knew what they were talking about came over fairly quickly to help me get my questions answered. Unfortunately they did not have the item in stock, but I understand the way of the world right now. Just our current reality. She did quickly offer to order it for me.

Good sales people. Very helpful got me what I needed and fast

No handicap equipment bring your own understaffed

Great as always, best buy is usually all the same. :)

Had great support guy

The minnetonka store has some of the worst customer service in town. I went in to purchase an amplifier wiring kit, not only did it take the rude employee like 20 min to get a kit from the back, when i was ready to pay him for it my total was $86.01 and i had no change on me just two $50s so i asked if he could spare a penney and hes like, NOPE. So instead of going all the way out to my truck for a penney i desided to not purchase there item. This is a multi billion dollar company that cant spare a frickin penney while the little dumpy $1 store has a tray full of penneys for customers to use if needed. I would give this store 0 stars if i could.

Great service on the purchase of my washer and dryer.All the way through delivery.

Quiet, but filled with all the typical gadgets one might expect. Service by the Geek squad, professional and Acomodating ...Would ha e been a five star had it the wireless flash trigger I was looking for...Still more camera stuff than I actually thought it would...

I really enjoyed shopping Best buy I got service quick and efficient I really enjoyed my time there.

Very good to be honest. We had a guy try to help us with an item he said was in store. He could not find it and we ordered it for pick up. They had it ready to go in about 15 minutes. The first guy I know tried his best to find it and was still very nice. So again it was a nice visit. Most places it seems now, people never wanna even say hi, or ask if you need any help.

I wish I could find a way to give them a zero🤦‍♂️ I am so disappointed at the customer service and how unenergized and uneducated they are about the services they offer. Bought AirPods from them and had the free six month apple music offer, the code was giving three months. So I called none of them answered any questions, they kept on forwarding me a different person for an hour!! Talked to 9 People! and never got answer. They said I will get an email in two hours, it has been almost 48 now.

I got my an automatic start put in my car for Christmas from my husband here and the install guys are awesome! Their customer service was exceptional as well. Thank you!

Decent selection of items. Store feels like its on the older side. Parking lot needs work.

They had me in and out fast! Although they were completely sold out of printers (This is not their fault at all; if youre looking to buy a printer, just know that pretty much everywhere you go will be sold out), they were very helpful in helping me find the perfect printer to connect to my bluetooth, and its being shipped directly to my door. 🙌🏼 Quick, efficient and friendly customer service!

Well organized with a pleasant staff