Alma is great. Im not too savvy on phones and services. She had the patience to tell and show me the difference and worked out the best deal that fit my needs. She was very good and made it a nice experience. Thank you Alma!

My phone was dying. Quick update. Got offloaded and backed up before it died. One issue: Kamana said he would give me a car charger for free since I had bought two accessories and the phone. I got home and discovered there was $36 I didnt need to spend. That sucked for a fixed income retiree and for working folks, 3 extra hours to work. Otherwise he was very helpful.

I stopped by the Verizon in Hollister today and got great service from Luis. He helped me with some issues with my old phone and helped me pick out the best new phone for me. I am very pleased with the service and professionalism i received today and will be telling everyone to go see this store and Luis for all things Verizon. The rest of the people were very friendly and the service was fast. Most phone stores, it takes forever to get seen them hours getting a new phone. Not here, they took very good care of me. One of the best experiences I have ever had at a phone store.

Joseph V customer service was excellent. Very welcoming and made my experience with Verizon a very pleasant experience. I will recommend anyone to come to this store.

If you need help with a device set up, ordering a device special or any type of problem with your account or even a simple question. go see Steven, who is also the regional manager for the bay area and that location top notch service.

Let me start off by saying I had originally written a horrible review while waiting in line since me and 4 other people were waiting for about an hour and no one, not one person acknowledged us with even a Hey, well be right with you. Two more people walked in and out while we were waiting and also never got acknowledged.My long, original rant got deleted when I accidentally backed out of the review.However, my day was saved when a young lady by the name of Haley (I believe) went above and beyond to help me resolve my issue (which she couldve easily passed me on to over the phone support)I dont know where she stands on the management ladder but if she isnt up there already, I highly suggest they consider that.Only 3 stars because the customer service couldve been a lot better by just acknowledging and assuring the people waiting that we would be seen soon.But without the help of Haley it wouldve easily been a 1 star.

Great services.... I recommend everyone to come and visit the store... Grabiel Diaz is a very helpful person... Look for him!!! 😄

My phone started going haywire at 7:30 at night. I showed up at the Verizon store 5 before 8:00 not sure if they would help because they were just about to close. Not only did they help me but they went above and beyond. Tyler is the regional manager and he was the one that helped me. He was able to save everything on my old phone and transfer it plus get me set up with the new phone and showed me how to use my new phone since it was so different than my old phone. I didnt leave until 9:40 and they were still helping another customer when I left. I cant say enough great things about them.

We had awesome experjience from our salesman Gabriel. He was thoughtful, kind and very helpful. He helped us pick out the best phone to suit our needs! We would definitely go back!

Gabriel has been awesome. Made my experience so much better. I highly recommend going to him. 10 out of 10

Gabriel Diaz is an awesome representative he has always answered my questions and given me those extra tips that make my life easier. He never tells me call customer service, he helps me himself. I followed him from his old spot because he is so helpful

We were having issues with our plan and we’re lucky enough to meet Isabel Villagomez. She was AMAZING! She explained our plan and got us on an unlimited plan for less.

This place is horrible never again I will deal with franchise retailer I bought my phone here switching from AT&T and not even a month yet it was having issue and they wont even change my phone so Im calling verizon corporate this place should not be authorized as verizon retailer if they cant fix any issue! with verizon product!

This place is the verizon retailer ever! All I is to swap my phone because its not working and I paid for my phone full price!And the person says I had to see the same person I bought it from and that he only works on Sunday water my time coming to this garbage place!

On 9/6/20 I bought a iPhone 11 in Watsonville. The Verizon store sold it to me said its easy to activate and transfer my information from my old phone. They have a hands off policy due to Covid. They wont touch your phone, meaning they wont help you! On 9/7/20 I went to the Verizon store in Hollister, as I couldnt get my phone to activate, with the limited information I had received the day before. I walked in and was met by Isabel Villagomez she was the most helpful and understanding employee my wife and I have met in a long time. She got my phone working in a short period of time. I then purchased a iPhone 11 for my wife based on her knowledge and helpful nature.

Alex did great! He bought out my old phone and got me into a new one for being a loyal customer! Thank you!😄

An employee name Gabriel helped my mom and i purchase our new phones, he helped us a lot and answered all our questions, he was really great i usually hate buying phones but he put my mom and me at ease.

Bad follow up and unprofessional reps. Take your business to a corporate store or Costco. Wont buy from this place ever again. Long time Verizon customer for over 18 years and this store couldnt deliver. They dropped the ball and I had to call *611 and be with them for an hour and didnt get resolved, then had to an actual corporate store after still. Dont blame the pandemic for bad service or hubris rude reps.

I went to Verizon in Hollister to get the new Note20 Ultra, with the Active2 watch. From beginning to end, the customer service was excellent from Destined Daniels. I came back a couple days later to learn how to program my watch and Destinee quickly showed me how to operate it and it works for me the way I need it, being handicap♿ and all.But I highly recommend going to Verizon, they make everything Simple, Fast and Understandable. All the time

My experience here with Joseph was very excellent!!!

Joselyn is amazing. 👌 Knowledgeable & Professional. She will give you the best experience ever at this Verizon store. 😉

Ulises was extremely helpful in explaining how I could upgrade and get the coverage I needed for my business. He had a great enthusiastic attitude and knew everything about the different devices they offered. Thanks Ulises!

We had excellent service! Destiny (Des) was awesome and not only helped me to choose the right phone, she spent a great deal of time working to resolve an issue with a phone Id purchased online. Destiny will help you find the right phone and accessories for you, at the best price, and thoroughly explain how to use your new devices.

They had only 10 phones on display or so and the first four I asked for were not In stock .but that wasnt the bad service. when I walked in we signed in .two reps were busy . 2 were not . was had to wait about 20 minutes or at least it felt like it . another customer walked in . no mask walked to a person not doing anything and got service immediately . after awhile getting agitated I followed their rules and was having my time wasted I noticed the store is way too big for so little staff, apparently cant handle 4 customers at once .the rep that did help told me there was no way to get a phone I wanted and activated right then and there. For under 700 (i was having a work emergency and work had sent me to go buy a phone that wasnt a smartphone and was on the Verizon network , just to protect a property out in the mts ) i left . went to target bought a actual verizon phone 45 dollars 10 dollar SIM and 40 dollar activation . 95 dollars plus tax in and out of the store and activated faster than the time I spent here waiting to be turned away. Lets hope this is a results may vary case . Ill never personally return

Last week i was at verizon and it took 3 days for me to cancel my home phone.Went in and talked to Luis Granados, he was very helpful he gave me all the information i needed and was done in 5 minutes.His customer service is very professional.Thank you Luis

Gabriel was excellent he took his time setting up my phon. You guys have a great employee thank you Gabriel

I had a great experience with the manager Steven. He was very professional, explained everything I needed to know and was very patient with me with all of my questions. This is my first time coming to this store and I will be coming back to see Steven again soon to get my grandson his first phone! I trust that my grandson will be in great hands, and get the phone that is the best fit for him, along with everything to protect it as well. Thank you again Steven for a great experience! 😉

Outstanding customer service!I came in to the Verizon store because my phone was not sending pictures and Steven help me. He answered the questions I had and took a look at my account for me. To my surprise, I was eligible to upgrade my phone! So not only did I get a new, better phone, he was also able to lower my bill for me! Steven was very knowledgeable about my new phone and helped me get familiar with it. I will be coming to see him from here on out. THANK YOU SO MUCH STEVEN!

UPDATE: 6/ 14/19I needed help with my phone again. I believe the store manager helped me this time. Again the service was amazing and so fast, even with a software system not working(out of their control) I was still able to have what services I needed help with completed. This team is great, thank you for saving the day again!----------------------------------------------------------------Hayley is the absolute best! I have had trouble with my phone for months and she spent over two weeks helping me to find the solution to the problem. She is friendly, caring, and determined to help the customer with whatever their needs are. I hope I dont have to go back anytime soon for my phone however when I do I know I will return here and make sure Hayley is the one to assist me. Thank you again for helping me figure out the fix for my phone.

This Verizon is awesome! Kristine was very helpful and informative when my Dad went in to upgrade his phone and talk about his bill. I highly recommend Kristine when upgrading and have questions. My Dad is very happy with his phone and appreciates all the help you gave him. Thank you! 5 Stars!⭐️ ⭐️⭐️⭐️⭐️

I went to this store on Oct 4. 2018 to have a phone exchange transferred to newer phone. Danielle waited on me. She was so patient, friendly, and Senior approved. It took quite awhile, but she never made me feel rushed. I so appreciate her, knowing sales are very important. I hope the store manager appreciates her as much as I did. My experience was a good one. Thank you Danielle.

Ben Ramirez was an amazing sales rep for my son and me! He was extremely patient with us and highly knowledgeable in all aspects of our new LG phone.Such a great guy --very personable and aims to please! He made sure that we understood everything on our new phone before we left the store.Give him a raise and never transfer him!!Hollister Verizon needs him!!

Hayley is actual one of the best agents I have worked with. She knows the products. But more importantly, she is patient with those (me) that dont know as much. Always has a smile which makes the customers feel comfortable with her. She is the best.

Worst customer service I’ve ever experienced from Luis! unprofessional. Lied to me throughout the whole process. I was suppose to be on a bogo deal buy one get one free. He ended up not putting me on the Bogo deal and put me on a higher plan than he promised, also charged me for a third line I never had. Specifically told him no add ons twice and put it on my plan anyways. Went into the store to figure it out and some lady didn’t want to do her job at all she kept saying call 611, and when I asked her for her supervised she instantly wanted to help and she just told me what I wanted to hear, also lied about everything. Very bad customer service from them both, They are not trustworthy!.

The folks that work here are really great. I walked in as soon as they opened and was looking to get a lot accomplished in a very short time frame. They jumped on the task and really helped me out.The store is clean, well set up and that staff is well informed. They also go the extra mile to make sure you are fully satisfied before leaving. Im really happy that I went into this location for my start up with the company.

I recently had the best experience here with Steven the manager. He was very helpful on my recent visit to just get help setting up some phones I ordered online and didnt even buy from Verizon. The fact that he took the time to transfer all of my data and showed me how to use my new phone and I dient even buy it there says alot about the level of service here. He also got me a great deal on accessories for the phones and showed me all of the discounts I qualified for on my plan. The other staff there were very helpful as well and since I was in there for a little while while my data moved to my new phone, I watched as all of the other associates we very nice and helpful to each customer that came in. I would rate the service at this store 10 stars if I could ! I will defenatly buy my next phone here as they showed me quotes with diffrent phones and discounts I qualified for and they didnt even have to. Best Verizon store I have ever been to.

Worst customer service I’ve ever experienced.Lied to me about our contract through the whole process.The last lie was from TimC. Told me he was going to “send me a refund check” for promised waived activation fees.The old “checks in the mail” technique.Sure enough, no check. Just overall bad business.Obviously I do not recommend.

Service here is great! Love all the promos they offer!

I had the best experience from the Verizon Team in Hollister California. They helped me streamline my devices and looked at the plan I have to cut down the bill! Luke, Nick and Grace were so helpful they took the time to walk me through my options for phones and cover. I’ve been visiting this store for over ten years, this was the first time that I’ve been satisfied with the service. I was so pleased to see and experience the customer service from this store and folks!

This was the best customer service I’ve ever had. The staff was super nice and very patient! We had a couple of minor setbacks but they were very helpful and gave us a lot of information! I truly feel like a valued customer!

Luis was so fantastic! I am not a very technically gifted human and he took the time to help me set up my entire phone! He knows all kinds of tricks. Very patient and kind, even saved me money!!!!

Benjamin Ramirez was an amazing help. We had a great time upgrading our phone. No stress. We actually laughed and jad a good time. Easy process.

Omar assisted us for almost two hours and was awesome. He was patient, calm and knowledgeable and made me feel better about having to switch providers. Thanks Omar!!

Ben did an amazing job with his customer service. Very knowledgeable and patient when I asked questions with my phone options. No more iPhone and hello android. He is the go to guy!

Nancy Kerr was fabulous!! I have never had such a great experience with a Verizon Store. She was extremely helpful and did it all with a smile and humor. She is a definite keeper and I wish she was going to be in my Hollister store forever!! Top notch customer service!! She is amazing and loves dogs which is important. 😀

I would give more than 5 stars if I could. Ruth helped me upgrade my phone and I loved the customer service. Everyone one in this store is great and helpful.

Amazing!!! Kirsten was incredible, I walked in wanting to pull my hair out trying to figure my new Note 9 & she was so patient, kind, & fixed my phone!! Verizon is the BEST! Weve been customers for over 25 years, very pleased!! Thank you!!

I had the best experiencetiday with Steven Callahan when needing help transfering my data and getting a new phone. Best deals and friendly staff. Very honest and straight forward. Cant ask for better service. Best I have ever had at any Verizon storr anywhere!

Had a great experience. Steve was so helpful. Had lost my phone and they help me reset my passwords that I had forgot. Got my new phone set up. Gave me his card for any other help. I would would definitely recommend them.

While working with Aurthur he made our experience very easy and he was very professional. We appreciate the great customer service and we give this location 5 out of 5 stars.

Really great service, was helped by Jocelyn who was very nice. Definitely glad I have a store nearby who takes the time to listen to my needs.

Customer service to the max. Old windows phone, poor battery. Would not have been able to do what he did in the store for myself at home. He transferred all my contacts for me!!! I so appreciated his good attitude.😍

Steven C. the manager did a great job today switching out my dying Moto into a new one and got me a great deal. Go see these guys for all your phone needs. Best customer service at any Verizon store I have ever been to.

Started with Verizon representative Cess. She is an awesome agent, knowledgeable about the products, set me up with the phone of my choice, made sure I got any discounts available, allowed me to go to dinner while she transferred data from my shattered phone to the new one and answered every one of my questions. Next morning, I encountered a few new issues/questions and Verizon representative Joaquin was just as professional and helpful. Look, phones arent cheap but at least these guys are helpful, informed and very courteous to their clients.

I wrote an unfavorable review on 12/30/19 and it appears to have been taken down.I purchased a Bogo deal from Tim M on Black Friday and was promised 3GB, and $400. In gift cards for switching carriers. The next day I was told by Tim M, no Bogo, and no $400 in gift cards. I felt somewhat trapped because they would not return my old phone to me.After spending several more hours in the store, I was told I would get the Bogo but no $400 in gift cards. The store manager Thomas C said he would take off the $40 pp activation fees and he put that in writing.After speaking with customer care I found out that Verizon does not even have a 3gb plan and I needed to pay more for data and pay the activation fees on my bill or lose service. I would have to get the promised fees back from the store.I have visited the store with my written promise from the manager, called and spoke to Thomas C. on 12/21/19 and he said check is in the mail. As of today 1/11/19 still nothing.My experience makes me suspect that all of the glowing reviews are not real

I came in for a new phone because mine was not working well. Steven helped me decide on which device would be the best fit for me, and how to navigate it. He knew a lot about all the different phones and I felt very comfortable with buying my phone from him. I will be coming back to see him in the future for all of my other needs .

Ive been with this Verizon store since it opened. Ive always gotten excellent customer service. My son came in from SC where the salesman wouldnt even talk to him about the prepaid plans. He was sold a plan that was too expensive and it took them 2 hours to activate the phone. We went in here and with in a short period of time they explained the prepaid plan, activated his phone, gave him the sim card for free and told him to call customer service for a refund on the other plan. Now he and his wife have service and a data plan for both of them that costs less than what the other guy sold them. Kudos Hollister Verizon!

Not happy at all. I went in to buy a Jetpack and they sold me three-generation old technology - a model thats listed as no longer available on the Verizon website. Fortunately a friend pointed this out to me. The store manager claimed that hed never heard that, and that the old model is better than the new one. They agreed to sell me the newest model, of which they only had one in stock. Weirdly, it wasnt even in Verizon packaging, and it also didnt work when they tried to set it up, so I didnt buy it. The one good thing I can say about my experience is that they ultimately accepted my return, however begrudgingly.

Hayley was the best. She was extra helpful and did her best to make sure we got exactly what we were looking for. I would recommend her to everyone.

Kirsten/Destiny very helpful. Both gave me the customer service I have experienced with Verizon over the past 30years, very helpful & supportive. I am very pleased.

Joselyn was very helpful and knowledgeable about the phones and got me setup with the best plan for my budget. Great customer service

I met Steven Callahan with Verizon Wireless today. He helped me with transferring data from my damaged phone into a new one. He also helped me set up a auto pay on my account.He was very helpful and went out of his way toMake sure I was happy when I went out of the store. Im retired with health issues and my phone is really important to me. I will definitely recommend Verizon to all my friends.

Joselyn is quite simply the best service professional you will ever encounter in the cell phone world. She is highly intelligent, caring, candid and extremely knowledgable. When my old phone caused severe delays in data transfer, she actually drove my new phone out to me. Unheard of customer service.

Kim made my 3 hour experience very comfortable today exercising great patience while being informative (tech challenged). Also made some needed adjustments on my phone as well. 5 stars

Hidden treasure. We have the best Verizon store in California. Ronnie helped us with a very tough problem. He was awesome. Thank you Ronnie.

I had a really nice time and everything went smoothly. I appreciated Kirstens kindness and professionalism. Thanks!

Nancy was our salesperson who did an OUTSTANDING job! She was nothing but patient and helpful! It’s too bad she lives in Florida and we in AZ. I would recommend anyone come see her!! Very professional, courteous, and kind.😊😊👏 thank you!!!

Will was so nice, patient and calm while he added me to their service. It was my first time using this company. Crystal and Aden were very nice as well.

The wait for service is always too long. The staff seems knowledgeable and friendly and they have always been able to address my needs. Just wish they would hire more people because I never like going there because of the wait.

Kirsten was awesome and sweet! I walked away with a great new phone. 😁

Stopped in my local Verizon. To replace a charger. I met Irshad. What an asset to your company. He was friendly and knowledgeable. He addressed every issue I had with my account and I walked out a very happy customer along with a new phone that is going to make my life so much easier.I will send my friends and family in.Again Irshad was awesome and represents your company well.

Excellent help. I havent been into a Verizon in over 4 years, but my experience this time was superb. Sec or Secily helped me in and out tremendously and Im very happy about my experience. She was super knowledgeable and helpful in every step of the transaction. I really hope she gets a promotion, go Verizon Hollister!

Arther did an outstanding job! I am very happy with the service and care I received...I definitely will be back and tell others of the great experience I had...

Ben was super helpful and found a solution to get me out of my iphone that was having problems. Very knowledgeable and patient.

The professionalism at this store is above and beyond any store Ive been too The staff there did everything they could to make a difficult situation so easy for me and just made my day thank u to all Hollister Verizon employees your the best

Great customer service from Joselyn! Got the hook up bundles and loving the LG V40.

YASH customer service did an amazing job & very polite & professional. He answered all my questions & also explained all the fees in detail.He is definitely an asset to Verizon!

I went into the Verizon store in Hollister to check on an insurance claim I had made at the Gilroy store. An employee was able to go into my account and come to find out the last representative never even ordered my phone. I was extremely frustrated, but Citlali was so helpful and patient through out the whole process that she ended up convincing me to upgrade my phone because it was better in the long run. Great customer overall and I would highly recommend going to this store not gilroy.

Ben was spectacular. Great customer service. Very knowledgeable.

I had a great experience today 😊Preston was my sales Rep & my Husband yesterday. He is very helpful! Will shop w/ Him again

Great experience. Customer service was great. Steven was very nice, so was the reat of the staff.

John in the Hollister store was awesome. He solved all my spy ware issues professionally and expeditiously. I was in and out just before noon on 2/19/18.

The Hollister California Verizon store is great all through my hard situations they were there to assist me and I’m very grateful great team guys thank you

I had a wonderful experience with Ruth, she was very cheerful and extremely helpful! Made the time spent there fun!

Hayley was was awesome. We are very grateful for her service. Great experience.

Great service, even with a difficult transaction. Happy and knowledgeable service from Kim. Gave me lots of options and help. I would go back here any time. THANKS!!!

Such a great environment, everyone is very friendly and helpful! Thank you to Hayley for her great costumer service!

Had a very positive experience, Arthur was very helpful and expedient in setting up multiple phones and managing our phone lines.

Told the gentlemen 3 times the partial amount of the bill I wanted to pay. Let him know that it was full amount and he stated it was showing what I owed and not how much I was paying. Receipt comes out and its FULL amount. Cannot void and wanted me to call Customer Service given this store is NO Longer a Corporate store.

Kirsten has been very professional and knowledgeable . I will look for her every time I need help.

The staff is always very helpful and pleasant and go out of their way to try and resolve your problems.I take it all back! I went in today because my phone was not taking a charge. The guy who I got, unfortunately, went in the back with my phone for a second. When he returned he said the charge portal was damaged and it would cost about 200. I said Did you check it? He stuttered and evaded the question. He said I could get a new phone. I got this phone in Oct. I said could it be the battery? He said he couldnt replace it and it would cost $250. or I could get a new phone. My bs tolerance hit the roof. I left and came back and saw another guy who told me he would put it on the charger and get rid of the Apps. When I came back my phone miraculously was fine, no charge. Unfortunately Verizon has at least one LIAR on staff, unexceptable!

Great service from Steven go see him for all your Verizon needs

Joselyn was great and informative. Probably the best experience ive had ever!

I went in for upgrade and Steven Catuiza was helpful and fast. Great customer service in that store.

Dennis is so great. I lost my phone and was very worried. He allayed all my concerns and got me set up with a new phone. Never had such a good experience getting a phone. And he is super patience. And to cheer me up he did magic tricks and made me smile.

I am so very happy that LeeAnn was able to take care of me... So very proud of her accomplishments. I highly recommend her!

David gave me awesome service only Verizon I will deal with

Good service when not busy ! For commercial customers or people with 5 or more lines they should offer express service!

Ok so let me explain my situation - I switched my mothers line from a business account she had to my personal account. I wanted to upgrade her phone (android to apple) so thats what I went to go do. Two weeks ago I went into the Verizon store in San Jose - they said because it was a a contract that priced the phone at a low rate they couldnt NOT terminate the contract - EVEN IF I PAID FOR IT. Mind you the contract is over next month. It just didnt make any damn sense to me. They Said I either had to WAIT or buy the new phone outright, no termination option. Yesterday I went into the Verizon store in Hollister and Hayley Coulter helped me out. I told her my situation and she said well get it done. WOW, as a GM and business man thats how you take care of business. We sat down she called to get the line terminated and the representative that terminates lines was hesitant and unsure about the process so Hayley and I called again hoping wed contact with a different rep and we did. Within 5 minutes she was able to explain to the termination rep and they were able to cancel the line with ease! NO early term charges because the contract was over in a month and I was upgrading a new phone on an installment plan. I was able to get my mother a new apple XR and a 40mm series 4 Apple Watch (happy mothers day, right?). Plus I got myself a series 4, 44mm stainless steel Apple Watch. THANK YOU HAYLEY!!! SHE IS FREAKING AMAZING! and to the reps at the San Jose Verizon store... HOW BOUT DAT!? Yall need to learn a lil something from Hayley and the team.

Hayley was the best help ever. She should have her own store