Understaffed (one visible employee) with customers waiting and turned out to be a waste of time. Employee said, go to the Gilroy store. Maybe everyone should follow his suggestion.

David’s customer service is superior! He exceeded my expectations, serviced each of my request, and proactively worked with me to resolve issues. I arrived on a Saturday AM shortly after the store opened. Unfortunately he was the only one working. Behind me came a few more customers. I bring nearly 20 years of customer service experience so I know what to look for. David responded so very well to the pressure and is an asset to AT&T!

Always terrible service and very rude. Manager Rafeal always acts high and mighty. He sits there on the phone instead of helping find a solution. I just made a similar transaction here three days ago. Now they will not help me. I dunno why I keep trying this place.

Thanks Diego for the helpHe is amazing, customer service skill at 100%Give him a raise

Joseph and David Nava have a way of convincing people to buy phones. Watch out for them, great guys and great customer service. They have fixed most of my bill issues or directed me to someone that will. Will go back when I need a new phone. Thanks Guys keep it up.

Awesome store. Took care of my issue right away. Professional and courteous. For any ATT questions come on by here

Had an amazing experience going into this location. Staff is very friendly and very intelligent when it comes to their products! 100% recommend!

FIVE stars, no question about it. Terrific customer service, went in to ask a few questions about deals and my account. Walked out feeling very confident that I had all the information that I needed in order to make my future decisions.

Very clean store and very friendly staff. Customer service and knowledge of product was also very good as well. My questions/needs are always answered and tend to. Never had any issues with this store or the staff! Been with AT&T for years and don’t plan on leaving anytime soon.

I came into this location mad because of my bill being so high ! The gentleman that helped me was very understanding of my situation and assured me that my problem was going to be taken care of. They also do cable !!! I ended up leaving the store happy and with a new service!Stop by, I recommend it !

Great experience! The manager David and his staff are very good. Dont hesitate to go to this store for all your AT&T needs!

I was in and out in 10 minutes help was great and very helpful

We came in to upgrade my husbands phone on Saturday. There were issues with att on our account with some combined billing BS that gave us some problems with our upgrade Rafael the manager was great. He was so patient and even as busy as the store got he still continued to work with us to fix the issue without leaving us alone. Three people on the three different phones with customer service, Rafael finally reached someone that could help. 2+ hours later we were upgraded. It was some system issue on the customer service side but the store and Rafael were amazing. While our stent in the store we could tell you the service they provided to each customer that came in was fantastic as well. They were all courteous and looked to be very genuine in all there interactions. Att customer service on the phone leaves a lot to be desired and Ill be escalating up the ladder for that but if you need a phone... do not hesitate the team in Hollister!

A very nice and helpful Employee at Salinas store restored my cell phone to Working condition after it contacted a virus.Thank you so much !!!

Best service I’ve received better than the apple store

If you go in have someone other than Renee help you he isnt focused just wants to make an easy sale is constantly distracted by text & calls from his own personal phone. Definitely see the actual manager

Great store! I went in yesterday with many questions and left a very happy customer! Thank you to rene and the staff at the Hollister site. Loving my new phone :)

ATT could give me their services for free and I wouldnt take it. I forgot all the problems that led to the decision to switch to another cable provider, but I do remember they made it hell to finally do it. I remember they avoided, on several different incidents, resolving problems with our internet connection and equipment, and were threatening to charge me for a house call. When I was finally fed up, and called to have them disconnect my services, they sent me 20mi away to a cellular store to take the equipment back. The store refused to accept it. They finally asked me to return it to a UPS store right by my house, but a few months later, they claimed I never returned it, and tried to charge me $600 for what amounted to a ten year old router. When they sent me to collections, I had luckily found the receipt and managed to clear my good name. Its been ten years since, but I will never use ATT again for ANYTHING!

Best customer service ever! David, Rene Lujan, and Elisha from Samsung were extremely helpful today!

The whole crew at the Hollister at&t store were great. Definitely recommend that location.

I got my replacement phone and tried to swap the screen protection sheet. ATT business help center suggested me to go to a local ATT store to get assistance. I went to ATT Hollister last weekend and got great help from Antonio.He helped me to swap the screen protection sheet beautifully and even swapped the case for me. Great service! Thank you ATT and Antonio!

Went in to that location and the manager David was awesome! Friendly help me add a new line and I got DTV!Will be back!

Great store with a wide selection of cellphones and plans as well as DirecTV

I give this location zero stars. It would not let me post with zero stars. Worst experience , retailers who dont know anything about the product. They have attitude when they talk to you . Make it feel like they dont want the business or sale . They try to double the sale when you only ask for one .

One of my favorite places.

Very helpful experience. Highly recommend it

Absolutely the worst costomer service. I only gave them one star because I had too. I couldnt get them to order me a phone and had to order mine online. Very lazy employees. Dont waste your time.

Paying for 16MBPS internet i only get around 5. When I was paying for 50MBPS I was only getting about 16. Whats the deal here? You make us pay for more yet always give us far less? Also my upload speed is horrible, only 1MBPS! Fix this. Seriously.

David was awesome. Very knowledgeable

I was only unhappy the last time I was there. My phone got sick and it was time to replace with a newer Samsung Galaxy. I was sold their Galaxy 7. If they hadMentioned that the Samsung 8Would be coming out the NEXT WEEK, I WOULD HAVE GOTTEN ONE. INSTEAD SHE SOLD ME AN S7. But buyer beware next time....expensive phone, but I thrive on the tech stuff so Im paying a little more but my phone..., ALWAYS works .....

The customer service here leaves something to be desired. I left several voicemails without so much as a call back and am already regretting going through the process of switching from Verizon.

They were very friendly and energetic

Great place to do business

Super helpful employees

The people are cool

The team was GREAT!!!

Its ok

A good experience ... I would recommend everyone.

They need to put someone who speaks Spanish well

Very bad service