Worst experience ever in this market ,they move everything in the account without asking before, very rude . unacceptable. informal people. noise level very high.

The store representative was very patient and courteous with me throughout the whole process of opening a new account. The store was clean and all of the accessories on display were easy to peruse and try out. I highly recommend visiting this store, as all of the staff (including management) were helpful and professional. Thank you T-Mobile!

The retail manager here is HORRIBLE. He had no customer service skills what so ever. He had an attitude from the moment we came in and was not helpful when I asked him about upgrading my phone. I don’t know if it was time for him to go home or what but he did not seem interested in his job or helping customers at all. Won’t be returning and I’m looking into another provider altogether at this point.

Awesome, took time to explain and wasnt in a rush with us

Big line ,only two employees

Indra was Amazing, she took care of us immediately . She went above and beyond Helping us in an stressful situation of a lost Note20. Thank you again Indra .

They dont want to work. They dont care what you are saying to them. I was there to buy my phone today after 18 months of contract and he even know what I was talking about. He was like mad and he didnt do nothing to help me. I think that they just go there to listen music and look at their phones not to work. Horrible experience

Friendly staff ready to help. It can get crowded

I visited the store very concerned with an issue that my phone was having. Ana Claudia guided me and helped me fix the issue that was bothering me so much. She offered an exceptional customer service.I left the store very happy! I highly recommend this store :) !!!

I got my phone on the 5th of this month and they wanted me to pay my phone bill on the 26th

Amazing service. The customer representative (Estephania) was very knowledgeable and very kind. Excellent service. I will come back again to this store.

Always great customer service.

The best customer service is the Rep Ana Claudia, she helped me with all my doubts, advising me in the purchase of new phones for the whole family, has a great knowledge in plans and in the operation of the equipment .. WOW really impressed with Your Super attention and your great patience with clients who always want to know a little more. thanks Ana, good luck and keep it up ..😀

Very helpful staff

I just get out from this store and I was treated excellent and marvelous by Ana Claudia very gentle , polite and great customer service at their best , if there is any store than you should visit without asking it has to be this one 5 out 5 keep it up

I don’t usually review places, in fact this is probably my first review in google, but i had to go out of my way for the fantastic service provided by Nestor (assistant manager) and Leo. I went there with a problem i had for two weeks where 611 was telling me to go to a store and different store would tell me i had to call. Well long story short, after explaining everything to Nestor he took matters into his own hands and had me call 611 in front of him and he spoke to the reps that still didn’t want to help me until he made them do it. At the end, Leo helped me order the new phones i wanted and answer the million questions i had.I highly recommend this store to anyone who has problems with T-Mobile, especially if you are trying to open a business account. They are truly exceptional.

Extremely small location, no one ever answers the phone, if the employees are on break do not expect anyone to rush out when they have a line of customers. I dont know why everyone has to go on break at the same time and leave 1 employee outside doing all the work. I was treated great once I actually got service. But there is to many cons in this location. It seems more like a hangout for the crew rather than being a job.

Five stars very good customer service and the waiting time was no more than 3min, this is our store from now on, we highly recommend it.

Very good service.

I went and took my mom to the T-Mobile in Hialeah, FL located at East 4th Ave & Hialeah Drive, so she can upgrade from a flip phone to an android, which is what she’s comfortable with and the customer service assistance we received, was absolutely the best! Our sales assistant Hector was very knowledgeable and caring. Answered all my moms questions patiently and went the extra mile which is usually non existent with most companies, but not the case at this store! The Manager, Carlos, makes the customers feel at home and is willing to assist with any questions! When we finalized our purchases, which included a new phone, added line, Apple Watch & phone cover, we were very pleased with the service that was rendered to us. I highly recommend this location and its staff! I was so pleased, I even posted a pic that we took with Hector on my IG page!!!Thank you Hector and Carlos for your great customer service and helpful information! You’re the best! #5Stars

I went to this store for help. I needed to unlock a phone (the store was empty). The sales personal were talking (no problem) when I told one of the sales guys what I needed it, they ask me if the phone was in service, not is not I told them.. I was told that unfortunately the Wi-Fi of the store was unavailable at the moment.. they show me how I was able to do it myself and I left.How is possible that a Wi-Fi of a cellphone store is unavailable?? But anyway thanks for your help..

UPDATE: THE LOCATION WE WENT IT WAS 667 W 49TH ST, HIALEAH. Weve made the mistake of going to this location to get an apple watch. The representative who assisted us made a comment the minute we were walking out, he said I just wanted my time, his name is Osmani, just make sure he doesnt assist you when you go to this place. We did not get the watch for different reasons, besides the fact that we asked to see one watch they didnt have displayed and he said that they couldnt open the box, that we needed to buy it first without seeing it. But if you work on sales, and if you get commission from everything you sale, you should never make rude comments about your customers.

Good friendly service (in English thank goodness!). The place is congested and there is no comfortable waiting area or sufficient room to be in line while other customers browse. Reorganizing the space can help.

Hands down the worst place I ever went for a phone. If it were up to me Id close that store. Besides the LONG wait times (nearly 2 hrs.), the lack of knowledge and info of the products. What set me off the most was an elder gentleman asked if he could pay his bill. They openly ignored them, I guess the cute young lady was more interesting that they were more attentive to her than the rest of the people who were there. After the elder man asked again one employee turns to the other and says hes going to take his time. Their demeanor is disgraceful and unprofessional. I would never recommend that store. I had to get a little rude due to the fact they were calling up customers that came to the store well after me. Truly regret going there.

Get ready to wait in line for an hour for them to answer a simple yes or no question. I understand theyre helping customers, but if you could tell me whether you have something or not, it makes it very easy for me to decide to stay or leave. My problem is not waiting, its waiting in line for an hour to then be told no to a question I had asked previously. If they have a chance to interrupt the customer they are with to check their phone, they have a minute to answer a question. Also, if they would pick their phones up when a customer calls, my question could have also been answered in less than 5 seconds. Without me having to bother them (because clearly thats what youre doing by going to the store. BECAUSE I TRIED CALLING 3 TIMES BEFORE GOING TO THE STORE, AND NOTHING. This is not my regular T-Mobile location, just the closest to my job. Guess Ill just have to wait to solve my phone issues at my regular location next time. You guys suck.

My favorite T-Mobile store! The staff have great attitude and are extremely helpful.

The best Manager Ive had the pleasure to have experienced her knowledge of all Tmobiles products and the. highest kind of professionalism in a young lady her name is Yuneily Martinez I came with a complex problem and she did not hesitate to help and took her time and rectified the problem with a sure smile and bubbly personality helped me feel secure to divulge and completely trust her . I will always go where ever shes at just for her service the store had a pleasant fun atmosphere

Went into to buy the tourist plan which cost $30 but they claimed that they didnt have it and tried to sell a $50 plan instead claiming there is a $20 activation fee on every SIM. The manager was was very unfriendly. I was able to buy the plan for $30 at the T-Mobile kiosk at Dadeland Mall.

Denny is an incompetent store manager. Someone with his demeanor should not be in charge of a retail store.

This store has been the worst T-Mobile store I have ever set foot in. The customer service is disgusting. They are so lazy here and extremely rude. They treat you as if they have no interest in helping you or working honestly. One of the employees there told us he couldnt help us because that store isnt a corporate store. When we asked him to please tell us where we could find a corporate store, he told us to google it. Nice.

Good customer service, but too much waiting time 1:30 hours...

Store is awseome! Great service

Hello Everyone. I am the great reviewer. First off this t mobile in Hialeah is Amazing, Michael thr handsome Manager with Beautiful Eyes is a great Manager and makes sure Everyone is taken care of. I understand that sometimes the store is low on employees and you have to wait an hour or LESS, but if YOU didnt have time YOU wouldnt be visiting to take care of your phone or doing your upgrade. T Mobile is one of the BEST and MOST INCREDIBLE cellular companies I have ever been with. I have never had a company that has taken carr of ME AND MY ACCOUNT as generously as they have with payment arrangements they will never SHUT you off unless you dont make your payment arrangements other then that T Mobile keeps you on and Going. The CEO OF THE COMPANY IS BERY GOOD AND HE IS ALL ABOUT CUSTOMER SERVICE AND GIVING THE CUSTOMER MORE TRUST ME I KNOW BECAUSE CUSTOMER SERVICE LIKE THIS HAS NOT BEEN AROUND UNTIL NOW. WHAT COMPANY GIVES YOU THINGSFOR BEING PART OF THEM? TMobile tuesdays is Amazing, I have Caps, Scarves, bow ties for my dog, sunglasses, $ 4.00 dollars off movie tickets by using Atom, wow ect. ect. Basically all and all T mobile In Hialeah and all Their stores are incredible with Old school Customer service you Millenials know nothing about. I make sure while at work as the Technology Expert and Operations Coordinator for My Chevrolet Dealership that every customer I touch knows how Great! T Mobile is.PS, i wanted to up grade to a new iphone x Max amd they told me I had to pay my payment arrabgement first and withing 5Minutes I received a call from a Supervisor letting me know that he was going to make a few changes on my account and I would NOT have to wait to pre order my phone. I was a great customer and I should not have to wait to pay my arrangement to pre order my new iphone and he said he would Get back to me in 2 days and thanked me for answering my phone. ONLY T MOBILE AND THEIR GREAT CUSTOMER SERVICE DOES THAT. YES I AMREAL LIVE IN MIAMI FLORIDA 33142 work for chevrolet...

I would like to thanks Yaimi Vaillant for the help that she give me today in T Mobile. She is an amazing worker at T mobile store.

Dont bother trying to call this store. No one will answer the phone.

Guys are great and try to help you out and save as much as possivle

Very Nice service!

Good attention but the offers never is the same to the reality

Amazing service! they were very patient with me

They’re really good

They try selling you packs up to 50$ for 7days! If that is not ripping of people...

Very good service

Showed up at 8:10 PM and the store was closed and the guy said they were closed. Just lost a sale

0 %

😡😡🤬🤬😡🤬🤬😡😡 i called to have my warranty cell hold for 2 days longer they said we gonna put a note and it will be hold but they send it back 🖕🖕🖕🖕

They never pick up the phone!!!!

They dont know how to solve any problem. Bad customer service

Mediocre service except when dealing with the female Rep there shes terrific otherwise the guys there are just collecting a check folks

Good services.

Good costumer service

Pick up the phone... Pick up the phone!!!!

Terrible service , bad experience with Daymara

Horrible service, never answer phones

Good services

Horrible service!

Phone rings forever have to call a million times then someone answer places on long hold before eventually hanging up 😡

Hanging up the phone terrible

Terrible service.

Great

Friendly staff

Busy store

Calling,calling and calling.....

Whatever.

Regular

Very good and 👍 very kind

Ana helped me a lot and had a lot of patience, excellent employee

Very attentive workers

Terrible attention, I was treated by a very rough girl today

Excellent atention

Excellent, accurate and prompt attention

A very good service, spectacular for my part, I give it 10 points

I was very well attended by a counselor named Ana Claudia. He was very kind and professional. He knew how to answer all my questions and left the invitation open so he could return whenever he had the slightest concern. Thank you!

I have been since 10:00 am and it is 10:47 am and they have not opened, not even a single employee has arrived, bad management definitely

They do not meet the established schedules

Horribly .. long wait to make a payment. More than 40 minutes

Super Good Attention

Tmobile is a very good company because I have had some problems with certain things

Excellent!!

Good attention and professionalism

Says the sign that opens at 10 am and it is 10 and 31 am and not open that bad customer service 😡

Excelent service

Bad service. We asked for a phone and without showing it they have told me you are sure that you want to see it because you have to pay 450 dollars today. Appalling

Excellent T-Mobile Store and excellent coustomer service,

Carlos attended me and asking for a prepaid line he ran my credit to sell me several lines, very bad attention, I just wanted to keep my number on one line in this company and without consulting me I was already selling a line with a different number, very bad staff have , total disappointed, scavenger seller !!

How they all have good customer service, they greet you and try to solve your doubts, but like any service store if you are not clear and listen well to what they tell you, you most likely buy something you do not need or want at first.How they all have good customer service, they want to solve your doubts, but like any service store if you are not clear and listen well to what they tell you, you most likely buy something you do not need or want at first .

I found it very good

For me, the worst mobile store, I called to confirm the price and they had some headphones that I needed, they told me the price and if they had them. I arrived at the store and after an hour in line for the bad service and the bad attention to the I public that they have they tell me that they do not have them there that if I was sure that I had called that place. AFTER ALL EVEN LIARS ARE. I DO NOT RECOMMEND ANYONE Q GO TO THAT STORE THERE. AND Q CONSIST OF THE STAR ABOVE THE DI PQ IS OBLIGED BUT DOES NOT LET ME PUBLISH PQ FOR MY EXPERIENCE THEY DO NOT DESERVE ANY SINGLE

The worst place to go. I bought an iPhone 6s yesterday and I went to change contacts today and after two hours they give me an old (broken iPhone 5) phone making me believe it was mine. They are thiefs. And they never know how to solve any problem. Definitely not recommended.

A careful and prompt attention from the staff

Excellent atention

Excellent atention

Very good attention from the workers and excellent service

Very good attention a lot of youth willing to help and a Sisy employee who helps and solves problems

Good service and good equipment offer, a bit crowded.

Good phone .Good deal

The wait is horrible, it is truly a place where customer service is the worst thing they have, I went to pay my phone, and that gave a process of only about two minutes and I had to wait almost an hour, in fact I am still here, because in front of me there are people with telephone changes or technical problems, I think I should make two lists, if it is for payments one, if it is for technical problems another, because it is not fair that I have to wait for the problem of other people that solve them takes time and I only come for a two-minute payment, and as many people have done so, above the calm with which they work here, it is as if those who are in line were painted in Wall.

Good attention. Very skilled workers. High prices. Good products.

The worst of the worst than the most bad, incredible attention I do not recommend to anyone,

Excellent service!

It is the worst place that Tmobile has, the manager is not doing his job since you enter, they give you bad treatment, they are very young and they do not know about their work or maybe they do not train them, it is a lack of respect for the consumer, I also went to do an afternoon in and they did something else to me that is consumer fraud they should change all the staff until the manager there is no control and there are many people not happy that Luger one of the employees is called Luis lamb on the board says Luis is the worst employee who Tmobile has in all aspects also the client asks to do in plan and puts another different plan that is Engano to the consumer They will have better problems than change lack manager that is never seen there or maybe it is one more of all They give bad treatment to clientBad costumer service