Went into this store and the lady at the checkout was rude and completely unprofessional and Ignored us as we was standing in line to checkout!! 😡 we was next in line but she instead went to a other register and started checking out other customers and still didn’t say anything to us just pretend that we wasn’t there, so needless to say I threw the stuff on counter and left!! Will not be coming back to the store never again!!

Went to buy a sweater that was on a discounted rack, price rang up higher than the sale and they wouldn’t honor it. It was the same thing as every other one on the rack, the tag must have fallen off but they still wouldn’t honor the sale price. The original cashier was very sweet but the “manager” she requested was very rude and not helpful one bit. Will not be going back to this location.

They always have good deals and they have good customer service most of the time.

This place is ridiculous. Prices are way above average if you look online, the lines were long, and many workers walked by without even cracking a smile.

The had absoultly no shoes in my daughters size. Selection was very poor. The staff was nice though.

We were visiting from out of town, We were able to find everything we needed. I am glad that everyone was wearing masks 😷 Very pleasant experience and we found some good deals also

Great store and amazing sephora and salon. GO SEE BROOKE FOR YOUR HAIR NEEDS!

Aisles very narrow so hard to get around. Also selection for young girls clothes was not good at all.

I love Pennys. It is one of the few places I can find sunglasses that I like. I think they need more variety but I like the glasses I found. It is also one of the few places I can find nice looking clothes in my sizes. Its also great Sephora is there too!

Display Id merchandise is poor as well as selection

I felt outta place so I didnt get anything

My favorite place to shop and go their salon. Beth always does a great job with my hair! 😍

Best clothing store in hays

Just had an awesome experience returning some shoes ordered from the internet. The store clerk was extremely pleasant.. knowledgeable and helpful

They seem to have what I need 90% of the time service is very friendly sometimes you cant find someone all the time but when you do find someone to help you they do help you Sephora is it our store so I appreciate that our JC Penny is staying

Keep it open only place in town I could get big mens clothes

Busy place during the holidays, employees were all friendly and helpful.

Left security tag on shoes. Were Not friendly at all about the mistake.

Always clean! The employees are always nice! Decent prices & always seem to have some sort of sale going on.

Not a great selection of little girls clothes. Walmart is better.

This is a small but well stocked and nice JCP. When in Hays, I generally go here and see what is on sale. I have picked up some good bargins here. Nice staff.

Wish gb still had! Good place to shop

Clerks are all so nice and helpful!Great sale!!

They have a Sephora! Also, pretty nice merchandise in terms of clothing from what I saw.

Absolutely loved the clearance sale that was going on.

Truthfully, this store is a three and a half star experience. Were too small of a town for someplace like Kohls, and it feels like this JCP is trying to fill that role. Problem is, theyre trying to cram that experience into 60% of the floor space. You can tell the recently-opened Sephora gives them a traffic bump, especially on the weekends; but the layout of the rest of the store has suffered because of it.That said, it is nice to have a place in a small town that you can get some decent dress clothes in a pinch.

Absolutely no customer service on the floor, very small selection for big and tall even through the catalog, or at least the couldnt find it. Amazon here I come.

Love the 10 for 10. When you are S.S. you dont make that much.

Got all my Christmas shopping done! Great sales!

We needed best man suits, called the day before with what style we needed, drove 4 hours, they had only one part of what we needed, bit the ginger guy was nice

Dont have plus size clothes big enough and its pricey.

Had to return an item, purchased some special bedding and got it all done in a reasonably short time. Friendly, professional service!

Very pleasant, helpful they made my day thank you!!!

I like good sales good price and good brands

Decent selection. One of the nicer JC Penneys I have been in.

Always has good sales going on!!

Clothes need to be folded not crumbled into a bag and security tags need to be taken off

This is a great JCPenneys, with wide selections. With so many jcps going out of business, its nice to have this store at hand. Unfortunately, its still hard to find in-stock clothing for thin men.

Lines moved fast for GREAT Thanksgiving deals!

Good sales, no lines for quick checkout.

There sale prices should be their regular prices. The womens clothes are a poor taste to say the least. . You certainly cannot buy clothes for a family with more than two children, if even that. You ask; so there it is. I wouldnt give you a rating at all, but I had to.

My daughters love this place because of sephora

Sneakers are 60 to 80 % off. Clean store, friendly help.

Really good

Great sales and great customer service

Great store and great service.

Great store in the Mall.

Caught the season changing sale and snagged discounted shorts for my kiddos!

Great customer service

RAGGEDY WITH GOOD DEALS

Got super good deals

Went in to look around, couldnt really find anything. The clearance section was had to get to, looked cluttered.

Good place to shop

Love it. Hate to see them close

Good

It was good,employees were helpful

Good clothing reasonable priced

Could not find items needed in store, they told me they could order it, might as well shop online.

Friendly staff and clean store.

Nice people!

Love Pennys!

Good

Has a lot of stuff kinda expisive

Cloths are junk and too high priced.

My favorite store!!!❤❤

What a mess!

Stores too crowded with merchandise no walking room.

The sales were actually sales.

Lots of stuff, helpful service

Has a Sephora inside

The staff where friendly and professional.

Theyve got some stuff.

Always great from generation to generation

Good place to shop

Messy.

Great place for a haircut

Love this store!

Its Pennys.

Good choices

My grandson Pierce got a haircut!

Good

Just ok.

Great service

Great bargains

Dying

Great store

Levis 514 baby

Shes cute

Great sales

Large selection

Will return.

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