I’m not big on ordering online because I always seem to order the wrong thing. It was very nice that I called an explained what I needed and they knew exactly what I was talking about. (Even though I had no idea. It was just something the coach recommended us to buy.) I’m so glad that the store was open and the ability to shop local helps the community. It is located just off the interstate by Walmart so it is easy to find.

Service was polite and I walked out with the shoes I wanted.

Worst customer service. Do not enter. Find another store, even if you need to go out of town. Called manager to complain and apparently more worried about talking to associates than helping customers. Will never shop here again!

I had a really good experience today at the store. It was right before closing too. All employees helped me find the 4 things I was after and did it with a smile. Thats hard to find. Hibbett sports has a customer for life.

The absolute worst customer service I have ever had. We came in looking for track shoes and soccer shoes for both of my children. The girl and the guy that were working were too involved in their own conversation about their hair but I had to interrupt their conversation to get their attention to get a shoe size. I then tried to continue my conversation to the guy and he just continue to walk off and not answer or listen to my question. Within needed another shoe size for my other son so again I had to walk over and interrupt as we were checking out I did notice that the girl was too busy picking her sits in the mirror on the pillar to help us or anybody else that was in the store. I would go somewhere else to get these items however Hays does not have any other store that sells track shoes or soccer shoes so I’m pretty limited unless I go out of town. But this is the absolute worst customer service I have ever had to deal with.

The only thing I have to say is that there customer service is terrible. Went into the store and the cashier was attending someone else but there where 2 girls in the back just talking and no one was able to help me get the stuff that I was wanting off the very top shelf. So I found the pole and pulled my things down myself and when the cashier was done with his person he still did not even ask if I needed anything, and I was right by the register. Finally got what I wanted and went to check out and he was gone. I think that no matter what you are doing if a customer walks in the door and there is no one else in there you need to take care of them. We are the people that keep the store open without customers the store would have no reason to exist. Here in Hays a lot of places are closing because they don’t have enough customers coming and buying there products.

A good and big selection of sports clothing and shoes.

Great selection. Especially for KS.

Began with a great experience but ended rather rudely...shirt that was bought didnt have a tag when it was bought...keep in mind...same clerk bought the same day...shirt didnt fit my son...tried to exchange it was rudely told that was not allowed. Then the manager rudely stood there pounding on cash register keys and slammed the drawer shut when returning my money on another item that I was going to exchange instead of refund. Needless to say Ill never buy another thing from Hibbets in Hays again.. she, the manager, just cost her store roughly $250 a month in sales.

One of the girls working wasnt bad but she got busy and we asked another girl 3 times to get us shoes, was planning on getting the whole family new shoes but walked out with now. Vary bad service

Nice place, clean.

Acceptable, good customer service but not that variety options of cloth and sport equipment to choose though.

Good items when available in sizes needed are available

Alize was very helpful and nice.

Too expensive...not associate assistance

Management is very.professional.

Salesperson was excellent!

Nice selection

Clean store. Friendly staff.

High prices