I love going to the store for tech-support and buying new goodies! They are always very helpful and spend as much time as you need to help you!

The gentleman that helped me was very helpful explaining everything, even though he had several customers and being the only one there. He Never got rattled but asked each customer how he was going to need to help them. Great employee..

Jacob was very helpful and courtesy. Great experience.

There was only one employee trying to take care of customer needs. There were very few options of phones on display. The young man did the best he could though with the circumstances he was dealing with. I give him 5 stars but not the rest of our visit.

Was very pleasant and knowledgeable. Would definitely recommend him to friends.

The woman that helped us was really nice and had all the information we needed to make a decision

No iPhone13 pro max on display and 1 month back order to upgradeWaste of time

Missy did a great job serving us and stayed after hours to get us set up on our phones we had great service at the Harrisonville Verizon store thank you so much!

Jason was very helpful in getting us set up with our new phones.

Missy Sue was very helpful, knowledgeable and kind to everyone that came in. She is great at multitasking. Great job Missy!

Great customer service! Jacob is a credit to your company.

The staff member who helped me was incredibly helpful, patient, and courteous. I really appreciate everything she did for me

Great service! Knowledgeable and pleasant to deal with about a non-working phone. Thanks for getting me back on the road quickly!

Very polite and professional. Knowledgeable of products and was willing to answer all my questions.

Missy was amazing. Went in with my old phone which died (would not charge). They had the phone I wanted and help get me set up and recovered all my contacts and pictures. Missy was great and Id return because of her service and the store location was great ... Id advise not to go to Walmart for Verizon needs.

I went in to upgrade my phone, I was met by Madison who was amazing, she took the time to explain my options and was very patient and friendly. I ended up ordering the I phone 11 pro max . Madison then explained to me what I could do with my info on my old phone to get ready to switch over to my new one. Once my phone arrive Madison went above and beyond in helping me not only set my phone up but she helped me even more by helping me figure out my apps that I needed and went further to explain how my new phone would do better things for me. Madison exemplifies what customer service is all about. I already like this store because of Sammy the manager but with Madison on board I will definitely be back , and will definitely refer anyone to go to them for all their cellphone needs.

Staff very friendly of course products way over priced. Oh , and management micro manages employees. They try to push products on you when you didnt ask for it and when you tell them no they are required to call the manager , just a little over bearing.

Troy was absolutely amazing. He gave me a great deal on my phone upgrade from my outdated Note 4 and got me into a brand new Note 10. I was on an older unlimited plan that didnt offer me hotspot but he put me in a better plan with 15 GB of high speed hot spot on my phone and a 50% discount on the service on my new tablet. I got 2 new devices today and my current bill is cheaper thanks to Troy. I will continue to go to this Russell Cellular to do my business with Verizon from now and thanks to all his help. I feel blessed and so fortunate to have found this quality of service that is so above and beyond!

Kennedy was very nice and helpful. She didnt have what I needed in the store but came up with a better option in my opinion. Thank you for your help Kennedy and it was a pleasure talking with you while I waited on my screen protector liquid to set up! 😁

Dominik was very quick, efficient and informative.. 3 of us got there right at opening and he took care of us in a timely manner... I was in and out..

Troy was GREAT! Not only did he help me upgrade my phone and was nice enough to transfer my content from my old device onto my new one. He also looked into our plan and and switch us from a 12 gig plan to unlimited and saved us $50 once we set up auto pay from our debit card or checking account. He also informed us about multiple devices on our account that were no longer going to be supported on the network after Jan. 1st and helped us get insurance on the entire account in case our devices give out before we get a chance to upgrade the other lines on the account. I personally recommend to do your business with their team at the Harrisonville store. Absolutely impressed with the quality of service I received here today!

They were patient even with how late I came in, the process went by quicker than I expected, and they were very helpful in assisting my switch to verizon

I went in today to Russell Cellular because my Note 8 would not make calls, no internet and no service whatsoever. I thought it was time for a new phone! Kennedy, the manager had it fixed in 5 minutes! Very nice, professional, and knowledgable in her job! I always go here, and Thank You Kennedy!😊

Kennedy rocks. She definitely knows what she is doing! Thanks. I just wish they would have all had masks on. The only thing that turned me off.

Russell Cellular (Verizon) in Harrisoville does an awesome job! I love the manager, Kennedy who is great at customer service. She has helped me numerous times with phone/watch issues with a smile on her face. I have also been helped by Alia and today Missy came out to my car to help me pair my device to CarPlay. While she was there she shared additional tips, downloaded Spotify so I could set up the kind of music I enjoy listening to. In my opinion, I would give the store and their employees an A+ 😊

Excited to be leaving AT&T. Troy got us an awesome BOGO $1000 off the S20 Ultra. This camera is amazing! Totally beats out my daughters iPhone 11 pro max camera!

Sammi was amazing today! Went in to upgrade 3 phones and she was very helpful. Been with Verizon for 24 yrs and have never had great service till today! She took time to help me learn the new phone and was great with helping my kids with theirs. Will definitely go back and see her.

Great customer service! Everyone there wasSuper nice and patient.

Wonderful experience with Missy Sue!! She knows her job an needs to be the manager!!

Always great. Helpful friendly and knowledgeable. Cant ask for much more than that.

Surprisingly simple and quick process. Delightful experience. Sammi was very nice and helpful. Will be back for help with my Verizon stuff in the future.

Sammie was my clerk. She went above and beyond in helping me understand. She even went to other stores to get the devices needed. Sammie has been more accommodating than any other employee at any other Verizone store Ive visited. If there were more than five stars possible, thats what Id choose.

Troy was most helpful in getting my data transfered to my new phone. I have found that the Verizon store in Harrisonville is the best in Cass, Bates and Miami counties. Have been to them all.

I needed a charger adapter for Apple s7... sales lady quickly found what I needed

The staff there wasnt very friendly. She said it wasnt a corporate office and we would have to go somewhere else.

The young man was very helpful in selecting a new phone and accessories. I was very pleased.

The salesman was prepared for our arrival and dedicated his time to help our family switch our phones to Verizon. Excellent experience!

Learned more in 15 min with Troy than is the years I have had my phone. Very knowledgeable and helped me recover several things . Definitely recommend him.

Very friendly and helpful solved the problem I had

Madison went above and beyond, as usual !! Sammi was also very helpful and friendly !! Kudos for another positive experience in your store !!Blessings to the both of you !!

Friendly staff they were very helpful. They even pointed out that their cell phones would not work in my home. They then sent me to their competitor, who had better service at my home.

I went in there yesterday to buy a new phone. The tall guy with a beard is a real JERK. We left and ended up buying 3 new phones at Walmart.

Very knowledgeable and friendly.

Answered my questions, calmed my concerns, prepared my new equipment while I went shopping, sent me home with the latest and greatest.

I had to wait for about an hour, but the entire time I waited the two ladies constantly checked in and made sure they couldn’t do anything in the mean time. They both helped me make sure I was getting exactly what I want. My review isn’t for Verizon, it’s for the employees they had. Very good!

I stopped in today and Sammi went above and beyond to make sure my cellular needs were taken care of. What a Beautiful person she is! Verizon sure as a Blessing with her a part of your Company! Thank you, Sammi! You are awesome! : )

Sammy, Caitlin, and Dominic are awesome! I can stop in at any time with a problem with my phone or a problem with the fact that I don’t know how to fix it and they are there with smiling faces and making me feel like I’m not stupid. I would suggest that anybody who lives in the Harrisonville area to come and see for yourself. They are there to help you and to fix the problems you may be having quickly. Great job to a great team!

Went in to get a phone charger because everywhere else I bought one stopped working in a couple days. Sammi helped me pick out the best one and for the best price, also talked me in to buying a phone case that protects my iPhone! Great customer service!!!

This place is terrible and one of their employees has treated my mother deplorable.I dont have his name but he is the only man working there I have been told. HE gave her inaccurate information and is obviously not very knowledgeable and started running updates on my mothers phone THAT WERE NOT SUPPOSED TO BE RUN (this according to Samsung who is currently trying to fix his mistakes) and out and out called her a liar in the store, and is very rude to her now every time she goes in the store. Is this acceptable behavior of your employees Verizon?

Sammi is amazing! I went in to upgrade my phone ended up with a new phone, like 5 other things, and hum for my car. All for the same price I paid for just my phone 2 years. I highly recommend this store

Awesome experience. Great staff. Always friendly and very knowledgeable. Definitely will be returning to this store for all our cell phone needs. Highly recommended. :)

Good service

Sammi is awesome! Shes super sweet and really knows her stuff! Ill definitely come back and see her again.

Great customer service! They put on our screen protectors and cases, share all the warranty information and made sure everything was to our liking before we left. Far better than the Belton location.

Troy and Sammy are excellent customer service people. Friendly and helpful

Justin and his team always provide excellent service. Today when my business was down because of a utility issue, he went out of his way to ensure I could get back up and running.

Their super friendly staff is always willing to help when you need it! They are fast, and make sure to answer all of your questions.

Sammi is so sweet and friendly. Shes the best by far! Love this store.

Best store in town! I would not go anywhere else for my wireless needs. Caitlin, Sammi, Dominick, and Kayla are always so helpful!

Young girl at counter was very kind and extremely helpful

Every employee at this Verizon is so helpful,kind,and knowledgeable.i could not ask for a more skilled group of people to help me and my loved ones stay in touch.thank you times a million to all of you!!

This store is great! Reps will help you with just about anything. Wouldnt go anywhere else.

Ive been in there many times over the last 10 months. Nothing but kind, courteous help. I would recommend this store to anyone.

Im not a Verizon customer but my fiance is and had a prepaid phone that needed a new SIM card the salesman was very helpful

I was in Harrisonville and needed a charger. Sammi found me the best one at a great price! While I was there I bombarded her with questions about the unlimited plan. She was so patient with me and answered everything to make sure I understood. This is now my Verizon store. Thank you Sammi!!

Most amazing customer service and very knowledgeable staff. Sammi is a phone genius!

Great customer service. Items are here in stock or shipped early. Great experiences with staff and management

Ive been going to this store for years. Very knowledgeable and helpful staff. They dont just push you out the door.

Troy was truly helpful to me ...I appreciate great service

No really decent plans, staff could be friendlier

The staff is unbeatable! I have had nothing but good experiences every time I have been there

Great service all good couldnt ask for more.

I was wondering how much it would cost to get my iphone fixed

Great staff! Always nice and willing to help.

Great staff!! Always nice and very willing to help.

Great customer service and personal attention.

Great staff! Very helpful

Great staff very helpful

Awesome service! Will come again!

Sometimes employees are are helpful as a rock.

Awesome staff

Great customer service!

Criminal how they charge a extra 3 dollars for using cash to pay bills.

Always treated great, and the service is exceptional!!!

Awesome customer service 🙃

Great staff

Got there around 6:45. Waited over half an hour before the associate informed us that we had waited for nothing and he wouldnt get to us before he closed at 8. We wont be returning to a store owned by Russell Cellular

No help, had to wait 1 hour

Very slow and slope service

Great service!

Love this place

Great service!

Great service!

Awesome help!

Good.

They can hook you up

Not a real Verizon store.

Always helpful

Great service

Great service