Spent over 2 hrs in the store to acquire home internet. After completing everything I was told the equipment that was in front of me could not be activated and one would have to be shipped to me in 5-8 business days. This was what I was avoiding by driving an hour to this store. I went there so I could take the equipment with me. An elderly lady was beside me, and had been in there a long time before I entered. She was extremely frustrated because everything was so difficult and impossible to complete. Store personnel were very polite but could not perform basic transactions due to t mobiles terrible systems and main office staff. Customer care rep was extremely disrespectful to elderly customer on the phone.Total waist of my afternoon.

4 hours to upgrade two phones is a bit ridiculous. Sadly, after being 3 hours into the process the employee in charge at the time “Kody” determined one of our phones was ineligible for a trade in promotion because of his words “scratches on the screen”. I of course argued the point, showed him his own companies definition of “damage” and still got no where. Might need a little more training in customer experience and policies. Sad this what T-Mobile allows for management.

This store is amazing!! They are very helpful and friendly!! Conner was the one who helped me and he went above and beyond what he need to do to help me!!

Im giving 5 stars for this particular store. I think the store manager is leading this store in the right direction. A new employee made a mistake. Though I was annoyed by it, I went in and spoke to the manager and he straightened it out. Alot of businesses make mistakes. Its how they handle those mistakes that matter. Having said all that. I thought sprint was bad. The tmobile corporate customer service is atrocious. You better have patience and be bilingual to get anything done.

Will be switching services not due to the good customer service from the store but by the customer service center at sprint service center.they would rather loose a long time customer with five lines of service than take care of there customers. To charge an existing customer over $1200 to get on the 5g network that is there issue in the first place. We pay over 350 a month for less than 3g network you cant even answer/receive calls on the network. What poor business ethics lucky they got one star. I feel sorry for the employees that work in there local stores if they treat there customers that way cant imagine how they treat the workers

Changed over from MetroPCS (who are amazing btw) to t-mobile cause they kept blowing my phone up wanting us to switch so we did strike 1 we got lied to at the store by the manager about how much our service plan was gonna be strike 2 was when the charged us for accessories that were supposed to be free per store manager now they are charging me over $200 for phone cases and screen protectors strike 3 was when I went back to store to ask what the hell and they say there nothing we can do and wouldnt give the district managers number out

The guys at this T-Mobile store went above and beyond to help me with my phone. Well done dudes!

Very big ripoff. Sold me a month of service as a former Sprint customer. After a month of not 1 second of service I went back too get a refund and they told me their services didnt work on Sprint phones!!! No refund either. They said they dont refund on their mistakes!!!!!

JACOB WAS VERY HELPFUL IN SWITCHING OUR CELLULAR SERVICE.

One of the best experiences I’ve ever had at a retail phone store thank you so much to Jason and his awesome staff

HORRIBLE SERVICE, THE WAIT LINE IS AWFUL, NOT INCLUDING THEY DO NOT TAKE CARE OF EXISTING LONG TERM CUSTOMERS. WE PAY WAY TOO MUCH FOR THIS ANY LONGER.Will be switching services

Kody was very helpful & knowledgeable

Awesome people. Awesome service.

Patrick is amazing he always has a smile on his face and happy to help🤩

The staff there is very helpful, very knowledgeable. This is customer service at it highest level!!!!!!

Very helpful didnt take all day

Son what do you think?

Everyone working was incredibly helpful and knowledgeable. The manager was great and made sure I had everything I needed.

I appreciate all the help and information Ive gotten every time I have came there. Been a sprint customer for over 25 years, hasnt let me down once. Eric was a great help, thank you

Staff members very helpful just dont like their plans on phones buy and sell phones.

Great service from Austin.

Great service. Manager was very helpful. As well as put up with old people and technology.

Great bunch of guys was awesome and very helpful

We have been in this store several times and every time Danny Robinson was amazing. He told me exactly what i wanted to know not what i wanted to hear. His customer service skills are impeccable. We will always ask for him when we are in the sprint store.

I recently went in to this store minutes before closing because I was experiencing a software problem with my phone that rendered it inoperable. Dylan and Canon stayed for ten minutes after closing to get my phone fixed and get me on my way. Not knowing the answer to a problem can be forgiven when an employee is willing to do the work to find the answer. In three years, every question I have asked these folks they could neither answer outright or find an answer for. Anyone who complains otherwise has unfair expectations.

This location is one of the best when it comes to friendliness and professional men working there. Thank you again for all your help.

Awesome customer service!! Eric is always such a pleasure to work with!

Great service. No problems everything taken care of promptly every time I go there or call.

Wont be spending money at this location ever. Everyone I speak to in there has a very poor attitude. They need to learn some courtesy and respect.

Horrible customer service, have been waiting a year to be able to leave and then was lied to about prices I had left to pay, horrible people, horrible company.

The service and techs were great especially Danny who was very patient and knowledgeable regarding the iPhone. With his recommendations, I have cut my bill in half changing myself data plan. thank you very much.

Eric B. Was fantastic. Just when we were almost finished with the transaction, he thought he could save us money on our plan. Sure enough, he took the time to evaluate our situation and offered us a better plan that saved us over $30/month. Thanks!

Theyre awesome!!! Never leave the store unhappy. They are always willing to ro answer my questions about how to work my phone, no matter how many times I ask.

I absolutely love this store! Especially Sierra! She has amazing people skills and always makes my time in the store very interesting

We just purchased new I phones at Harrisonville Sprint store and just want to commend Canon McCubbin for his excellent service.He is very knowledgeable and helpful.He helped my husband install the special ring tones he wanted and hooked my phone up to the car. Thanks again Canon,you should be a trainer for customer service!!!

Must been good if i cant remember?

Helpful staff

They go very nice employees work there and they help you to the best of their knowledge and I will not give up my Sprint phone

We do all of our phone business at this store. Very knowledgeable/friendly staff!!

Would leave less than a star if that were an option they never follow through with what they say they will do still waiting softer a month for replacement phone. Asked to talk to General manager they said he doesnt talk to customers seriously. Is there any accountability. This review is from Patricia Brewer

Best visit every!!! Friendly, helpful, kind, fun. Thank you for the great experience....

I luved everyone at the Harrisonville. Mo store. They were awsome at helping replace my phone, they got my pictures transferred of my new granddaughter. Everyone very nice. Definitely recommend.

Great customer service and friendly staff. Always a good experience when we do business here.

Go see Candon or Eric for great customer service!! They come up with solutions when you have a problem!... unlike the jackasses at the Belton and Lees Summit stores. The Harrisonville Sprint Store is privately owned, unlike the corporate turds in Lees Summit and Belton. I truly believe they wanted to help me with my problem, and not just sell me a new phone. This store will actually HELP YOU, and not just try to upgrade you or sell you. If you live in Lees Summit, or Belton, take the extra 20 minutes to come to this store in Harrisonville. It will be a better experience all the way around!! Go ahead and see my comments on those other jerkoffs before they take it down.

Great help! Awesome customer service!

They have no idea what they are talking about. One person will tell you one thing and another will tell you somethint else. They are very rude everytime i have went in. Save your time and go to the store in belton.

Female tech (or claimed to be)there is worthless lied to me because she had no clue as to what to do. Assistant Manager is awesome but will be using different store in future.

Shane was a great help and very friendly.

Very friendly and helpful staff.

Friendly professional staff.

Crates. Was very helpful

Tv advertising is misleading.

Long lines, but good service

Great service

Was being stern about how my dad is with the phone bill and got hung up on these guys never help me when i drive up there

Ive called 8 times in the past hour and not a single person has answered. Not good for business.

Friendly folks here.

Amazing staff

Very helpful

Rather Sprint than walk