I went in to the store in Harrisonville and immediately was welcomed. The guy who helped us was very nice and very helpful. He helped my wife and I both upgrade are phones and take care of our bill. He also was very patient and helpful with setting up are new phones. He made the experience a stress free experience instead of a stressful time that sometimes happen when going into a cellphone company. I was very pleased with him and the experience overall.

Jacob and Cody were extremely helpful. Excellent service and they went above and beyond to help me. I will definitely be going back.

The customer service is horrible. There was a kid working the front who wasn’t helpful at all. What I assume was the manager popped out from her hole long enough to be incredibly rude to an elderly woman than back she went to her hole leaving customers to be waited on by the kid. Definitely gone downhill from my last visits, which weren’t great but at least they tried to be decent.

Great store very good customer service

Wasnt able to help with what I needed but the associate was very friendly.

Helpful with the customers needs. They strive at customer satisfaction. 🙂

The manager and staff need to be informed about all their customers, not told that they don’t remember you. I’ve been calling back and forth between this store and the actual customer service for 2 weeks, getting told each time to go to the other place when neither could help me with what I was actually wanting. On top of that, the manger wasn’t informed about my issue until today when she was supposed to call me Monday and then I receive the excuse that Tyler Laky was new when he helped me and was alone in the store the day of my purchase-new employees should not be left alone if they don’t know what they’re doing-which the manager told me he was new but then wanted to turn around and say he did nothing wrong-your staff should be fully trained before being left alone. I do appreciate I have received what I needed but not what I wanted when I was told I could get it. This store was useless to me and I had to reach out again to customer service today because the manger told me she has other customers to deal with and couldn’t be bothered with me anymore I suppose. Would’ve given 0 stars if I could. Thank you to the actual customer service for their help when this store should’ve when the issue was due to them in the first place. Very unprofessional to not be able to fully help your actual customers and send them to someone else.

Very good customer service. Usually in and out, doesn’t take long to get what you need. Staff is very friendly and always helpful. Hunter helped me and he seemed to be very well educated and trained properly. Love AT&T and will for sure be back!

Best experience I have had in a store, staff is friendly and knows their stuff!

Even though my kids were running wild they were extremely patient with me. The wait wasnt too long and I got exactly what I wanted. This is a much smaller AT&T then the one that I go to at home but it still has everything you need and great customer service.

Had to wait for 25 minutes until the service representative asked me what I wanted. All I wanted was to buy a phone charger that I had laid on the counter for all to see. At least the rep could have acknowledged I was there at the counter and stated it would be a moment. Finally after 25 minutes, the rep acknowledged me and I was out with my purchase in 2 minutes while they were still helping the person in front of me. Wont wait that long anymore. Poor customer service relations.

I went in today and I was very pleased. I worked with Landon and he clearly explained everything to me.

The manager there is so sweet, and helps me everytime I go in. Thank you

We got a good deal on iPhones. They even followed up later that month to make sure I got a credit I was supposed to get on my bill. Great place.

Very friendly staff, phones were down and went to the store and was pleased with my experience!

Great service great employees

This store has some wonderful people who are truly helpful.

Great location for the new store. Staff very helpful and friendly. Although as I look around it doesnt appear to be an ATT phone store but maybe the store is being handled by an outside vendor.

The staff is great, very friendly and knowledgeable about the phones and products and services they offer. I have bought many phones and accessories from the store and have had no problems with anything I have bought.

Excellent service, very friendly and knowledgeable, will continue to do business here!!

If I could give 0 stars I would anytime I call they never answer yet not even 2 mins later I will pull up and see that they are either watching tv on their phones or talking and ignoring more calls coming in. I can hear the phone ring as I go in yet none of them want to work.

Very Good Customer relations !!! Always able to solve any problem and always have wonderful phone/tv/internet promotions !!

Was fine no issues in and out

They can’t even answer the phone. Sending customers to voicemail is NOT professional.

The wife and I went to the ATT store in Harrisonville to finally switch our service back to ATT after several disappointing years with Sprint.We were really NOT looking forward to this process.However we were greeted by an awesome employee who made it a quick and actually enjoyable experience!Her name was Stephanie and she is really good at what she does! Thanks again Stephanie and thank you ATT.

Pretty pricey but the staff is very well trained

Great store, great staff, love it!

New store is beautiful but customer service was terrible! Waited in store at desk on 3/7/18 from approximately 5:40pm-6:35pm without the sales girl even acknowledging that we were there. She was back and forth with one customer but could have taken 2 seconds to say hello or give us an idea about wait time. Very unprofessional and lacked even common courtesy.

They convinced me mom to buy an expensive phone, when she didnt understand all the info.

Very clean, and the staff was very helpful solving my problem.

Super awesome customer service in the Harrisonville store!

Great store if youre looking for more

Very knowledgeable and helpful!

Great customer service. Knowledgeable service providers.

Very helpful and easy to work with.

Very poor service went to two stores today in both associates were very rude

We went back to exchange the the phone and one of the workers changed the date that I bought the phones and I went back the 14 day that we had bought it and they told us we needed to go to a corporate store and even if they could do anything they couldn’t because the manager was gone till August so we were going to the corporate store and they helped but they couldn’t switch phones because the store we bought it from had a different carrier

Store hours via Google, phone number, and signs on store front all say open from 9am - 7pm but theres nobody here at 5:50 pm.

Five stars!

Too many Ts in the name. It has me like TT

Thought you guys closed at 6pm? Trying to come pay cell phone bill and its closed. Its only 5:35...?

Sometimes understaffed but Id go here before calling the c.s. line

Very helpful staff!

They are amazing there!

Very helpful in every way

Great service!

Awesome people!!

Not very knowledgeable explaining promotions!!

One person working

Friendly help