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Freeway Toyota Service
1835 Glendale Ave, Hanford, CA 93230, United States
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Freeway Toyota Service
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Ed
Review №1

To the fellows @ Toyota Ruben , Adian , Derrick, and OPERATIONS MR. EDGAR SANCHEZ YOUR SERVICE WAS IMPECKABLE AND VERY KNOWLEDGEABLE, I THANK YOU FOR CARING FOR MY TOYOTA TRUCK !!!!

Li
Review №2

A local place to get all your vehicles serviced. Making an appointment is best,to get you in & out asap. I personally recommend this place to all for all automotive services for all Toyota owners like me.

Me
Review №3

Services were great, very friendly, I feel I got a good deal, thanks Fernando and jeff

Ei
Review №4

Great service great people they work with You I Have No Negative Comments For This Place

Ti
Review №5

Very helpful and friendly. Highly recommend 👌

D
Review №6

This was my first time going in to a dealership, and even buying a car on my own. I was immediately greeted by Oscar Perez. He was so welcoming and sweet and after he asked me a few questions about what I wanted (which was very limited because I didn’t even know what I wanted). Marcus Smalls then helped me with all the information I needed and he helped me find my car. Super sweet guy. I was handed to Jimmy then and even though I was nervous throughout the whole thing, Jimmy provided information and not once did he leave out any detail. I completely recommend going to this dealership, and if you truly want great costumer service, go to those three people! I’m sure everyone else is great there as well.

Ch
Review №7

Amazing service. Went today seeking for a GT 86, was met with a very responsive Johnathan, who answered all my questions as he led me to whom I was expecting, Russ. Together, these men not only showed me EVERYTHING the vehicle came with, but what they can offer me. Johnathan, very knowledgeable on the vehicle clearly has passion for this. He, in very good detail explained to me the pre-certified tag on the vehicle, what comes with the 7 year/100k mile warranty, everything.|When we got to the interesting part, these two (Johnathan and Russ) went above and beyond to fight for me. They did everything in their power to make my dream come true, and they got me the vehicle at an EXTREMELY affordable price-point.When I went into finances with Aaron, he did an amazing job explaining to me the breakdown, the trade-in value, and the purpose of GAP and bumper-to-bumper. An amazing finance specialist whom I will recommend to everyone seeking to grab some very important information.All three of these workers here at Freeway Toyota didnt speak to me like a customer, but people who wanted to make my dream possible. I can express my sincerest gratitude for the amazing experience I felt here today. Please, consider Freeway Toyota and ESPECIALLY look for these three people; Johnathan, Russ and Aaron(finance specialist).These workers for Freeway Toyota are honestly some of the best Ive ever dealt with and I am nothing but amazed with my experience today. Everything that seemed alien was explained extremely well and professionally, and I look forward to giving them my business and forwarding people here knowing I wont regret the decision.

it
Review №8

The staff is great and they dont pressure you. They have many cars to choose from .

St
Review №9

Always very helpful when we order parts.

Co
Review №10

Excellent sales person.I came into Freeway Toyota to purchase a new vehicle a few weeks ago. Fernando in sales was extremely helpful assisting me in finding the vehicle that was right for me. I got a Toyota Tacoma and couldn’t be happier. Amazing service, amazing deal. I highly recommend this dealership and thank you again to Fernando in sales.Five stars.

El
Review №11

So happy with my brand new Toyota Corolla! All staff was nice and friendly. Fray Lopez helped me and went above and beyond to get me the best deal available. He was able to get them to work with my down payment. Fray was throughout with the whole process and explained all my options. Thank you!!!

BL
Review №12

Great place to purchase a new vehicle. Got great deal and beautiful apr. If you want to experience great customer service and great value as well as comprehensive professionalism I recommend this establishment and I RECOMMEND OSCAR FLORES TO BE YOUR SALESMEN HE WOULD UNDERSTAND YOUR NEEDS AND TREAT YOU WITH HIGH REGARDS.WARMEST REGARDS THE MARTINEZ FAMILY

Ke
Review №13

“ Awesome Experience”Freeway Toyota is the best place to buy a car and deal with. Miguel went above and beyond to find us the kind of car and best deal that we were looking for. Jimmy was great with providing us additional information. We are very pleased with our purchase of a 2020 Camry. My wife loves her new car! They are the only ones to deal with, when buying a new car. Will definitely go back. Definitely will recommend this dealership to family and friends! Thank You Again!

Sh
Review №14

They lie over here. Is better you go someplace else. They don’t help you with issue. Just pass you around the place on till you give up

Ru
Review №15

One of the best dealership I have been to with helpful staff and friendly customer experience. Car salesman Ray Garcia went above and beyond for my party and I and would highly recommend anyone who is looking for their next car to come to this place with Ray as your salesman. Will be returning for my next vehicle in the near future.

Di
Review №16

My overall experience at Toyota was amazing. I went in super nervous to potentially drive off in my first car. Ruben made the experience much more comfortable and is very accommodating. He breaks everything down to you simply to and if you have any questions or concerns he is more than willing to answer them. Jimmy was also just as awesome and accommodating during the process. They make you feel more at ease. My family and I will definitely be back!

Na
Review №17

Was greeted by Oscar Flores and instantly felt super welcomed!!! He helped me & my wife find the perfect car that had everything we wanted! Couldnt be happier! Friendly 10/10 knowledgeable 10/10 helping 10/10. Thank you Oscar and keep doing what you do 😁 definitely recommended to friends & family!

kr
Review №18

Great big shout out for going above and beyond with my 2020 Tacoma, Edgar and Terra did everything in their power to make sure I was taken care of after having some brake issues caused by the lift on my truck! They were both very prompt in taking care of the issue and communicating with their boss in order to get me on the road! Terra has always been a joy to work with and does her very best to take care of her customers, even 6 months after the purchase! Thank you Freeway Toyota!!!

Da
Review №19

Oscar Flores is a great sales guy. He helped me find the best price on my new Camry. He has great customer service! Highly recommend you ask for him when you are purchasing a new vehicle.

Th
Review №20

If youre ever there, ask for DAN (Dan Telen)! He was super helpful in finding me the exact car I wanted and at a reasonable price! He even helped us trade in two cars for the down payment and made the whole process super easy to understand! I walked away with a brand new 2020

ch
Review №21

Great cars Very reasonable, but they might just sell the car to someone else while your doing the paperwork for the car you want.

St
Review №22

Clean waiting area, good service from mechanics and other personnel.

Ka
Review №23

My experience was amazing. Thank you to Miguel for having the patience with me and guiding me in purchasing my new car. Very professional and had the best interest for ME, not just for the sale. He had great customer service and I will definitely recommend people over his way!!!!

Je
Review №24

Such great staff and easy process! Definitely recommend!

we
Review №25

I understand that the product sells itself, but if I am going to be spending $50k plus for an item, I would expect the sales people would call me back with an answer to simple yes or no questions instead of me having to continually call. I finally took my business elsewhere even though they quoted a better price and according to the email I received, a good trade in offer.

Ci
Review №26

Bought a car from there a lemon to be exact car overheated 48 hours after having it. I took it in for repairs the car overheated same day I picked up took it back and they blew out the head gaskets I called to speak to General manager and he never called me back at first salesman ray said they would put me in a different vehicle same amenities and same price range then they changed it to they will just put in a whole new engine in my broken car they sold me I am supposed to trust that their mechanics will fix the car they couldnt fix to begin with I am calling everyone I need to call this is bs. I do not recommend Freeway Toyota to anyone not even my worst enemy horrible customer service.

Br
Review №27

Patreece was amazing! I went in told her was i wanted and she did not disappoint! She gave me a great deal good pointers and I walked out with a brand new 2020! I would recommend her and her team to EVERYONE!

Da
Review №28

Great people to help you here

Sa
Review №29

Honestly first time going to a dealership to look for a car and let me mention my first car my big first purchase! I didnt know what I wanted or was looking for but I had my mom and sister got their car there and reccomend Christian! Christian right away took me to a (2017 Honda Accord Sport) like if he knew that I was gonna want it and now.... Im a Honda Owner Thank you so much I love my car and cant wait to be out and about with it when this pandemic is over!!!! FREEWAY TOYOTA is definitely a must dealership to get a car!! Highly recommend Christian and if you dont know what your looking for hell find your car!!

Wi
Review №30

I would like to take this time and say we had a wonderful experience where do I purchase at freeway Toyota of Hanford we did not expect to get the service and deal that we received this is the first time that I deal with this dealership and I got to say that it was the best deal I have ever got in my entire life.Thank you Toyota of Hanford I will return for my next purchase thank you so much to Juan and Jose Alex for their help on this purchase.👍

Mi
Review №31

Great Job. Mike Cook is doing a Fantastic job.

od
Review №32

Such a great and friendly staff! Oscar broke down everything for me and answered all of my questions. He told me everything I needed to know! The plan was to check out the new cars, but I ended up coming home with a brand new car! :) would recommend coming here!

Ma
Review №33

Their parts department is truly a cut above. I highly recommend them if youre in the area.

Th
Review №34

Free repair for a burned out lightbulb on a used vehicle purchased only a few days before.

Te
Review №35

2 Tire pressure indicator which cost me $624. It’s another bad experience, will not ever ever going to come back to Toyota Freeway. Was given a quote of $465 but after almost another hour when I was paying about to swipe my card I saw $624. I was surprised, I felt I was robbed. I was never told it was gonna cost that much. I looked at the receipt, it indicated that I approved an additional cost of $145.... a huge lie!!! I never approved this additional cost. The last time they spoke to me, it will only cost $465. I asked for military discount or Toyota’s promo discount but I was told I can’t avail it because this was actually a bargain. Will never ever gonna come back.... thank you very much

Is
Review №36

Great service!!Purchased a car, and the service was on point!Would definitely recommend if you are looking for a nice car and the best service! Everyone is super helpful and patient!

Yu
Review №37

Ruben Pasion was very professional in providing me great customer service and was able to answer all my questions before purchasing my vehicle. He was able to explain all everything I needed to know about the vehicle I was looking at and made my visit very comfortable. Fred M was able to get me what I needed through finance and get me approved for the vehicle. Jimmy was awesome and very detailed on proving me all info in my finance forms. Great experience, recommending Freeway Toyota to all buyers, hands down.

Br
Review №38

Great Experience at Freeway Toyota. They go above and beyond to work with you every way possible. Big shout out to Fernando he’s a excellent car salesman and I recommend him to whoever goes there.

Jo
Review №39

Very helpful and friendly staff! The salesman Miguel took the time to help find the perfect car suited just for me. Definitely recommend making your next purchase through him!

Li
Review №40

Best place in Hanford to get your vehicle serviced!!!

Om
Review №41

Today I will be leaving my brand new 2020 Toyota Camry! Color and interior that I wanted!! I have gone to a few dealerships this month and I’m glad I waited because coming here I got everything I wanted. When you get that “this is it feeling” you know. I was referred to the salesman named Ruben M. Pasion Jr. He did a wonderful job and I would highly recommend him. Thankful and lucky to have him cross my path!

Be
Review №42

Good waiting lounge with enough space for social distancing. Free water bottles and I think theres coffee too. But it took almost two hours for an oil change.

Me
Review №43

I just have to say great customer service, as I arrived to the moment I left I felt welcomed and treated with respect. Russell Coyn was my sales rep and I was very satisfied with his great customer service. I would definitely recommend coming to freeway Toyota in Hanford, they helped me a lot even with a bad credit I was able to get the car I want with the monthly affordable payments I wanted. Thank you Russell you rock!!! :)

Ge
Review №44

I have asked repeadly for a call back and NO ONE from the finance department has contacted me in 3 weeks. I have called at minimum 2-3 times a week...... Otherwise theyve been amazing

Ro
Review №45

Had brakes replaced, have no problems since service. Would definitely recommend them.

JD
Review №46

Great Customer service. Oscar and mike excellent and will make you feel like family. Highly Recommend :)

Da
Review №47

Good service and wasnt there for long at all. Hospitality was good as well! Thank you

Gr
Review №48

If anyone is looking to buy a New or Used Vehicle this is the place to go for amazing prices, awesome customer service, and great service. Oscar Gonzalez is the person to see and he will do what’s in his power to help you get the vehicle of your dreams.

Be
Review №49

Ruben Pasion was the absolute best!!! We felt so comfortable with him. He had our best interest at heart and gave us many options! He was kind and professional. I didn’t feel pressured at all! We had The best experience with him and will always recommend him!!!

Sa
Review №50

We came Freeway Toyota on a recommendation from a good friend to see what Ruben can do for us...Ruben exceeded our expectations and with how knowledge and effort allowed us to walk away with a 2020 Toyota Highlander! We thank you Ruben! We recommend Ruben to all of you looking for a car to buy.

Aa
Review №51

Tried to find any direction they could to not get me in the vehicle I wanted . Then started veering me towards other vehicles did not try to go above and beyond like other great dealerships never going to shop here for a vehicle now or in the future. Don’t appreciate and value customers.

Jo
Review №52

Phill was great since the moment we arrived, till the end. He broke it down easy and got us a great deal to come home with a brand new car! Great experience, thank you so much!

Pa
Review №53

I had the truck on hold before the truck was even at the dealership and had it on hold while it was on transit. I showed up for the date and time I was told and that would work for both of us and upon arrival they informed that the truck was sold and didn’t even bother to call me to inform me that the truck was sold. If I could put 0 stars I would because they have the absolute worst service ever and I do not recommend going or trying to purchase a truck at this location!!! The person that was helping me was Gabby Lara. She is not professional and had absolutely the worst service!! Never again am I going back to that location and I recommend no one does either!! They probably didn’t even have the truck they just tried to make drive an hour just to try and sell me something else!

DT
Review №54

Terra was awesome she went above and beyond!Highly recommend Freeway Toyota and make sure to ask for Terra! She got the deal done . Met all my needs and very professional .

Ma
Review №55

Dave did a great job keeping me informed on the status of our truck.. Nice group of people down there in service.. Thanks..

Cl
Review №56

My first time buying a car and it was amazing! The staff is awesome, would definitely recommend this dealership! 😊

Ju
Review №57

Beyond blessed to have been able to get my 2020 Toyota Camry ! HUGE S/O to Patreece for being able to do everything in her power to help me leave the dealer with my new car at an amazing price ! Such a great experience with everyone there!

Ma
Review №58

Thank you so much Fernando for helping us on the purchase of our new vehicle. Very happy with my purchase.

Jo
Review №59

Ray and Cha helped me find and purchase a new Tacoma. They were very helpful, attentive, great communication and made the whole experience fast and easy! Great experience!!

K
Review №60

Very prompt response always. The attitude is positive I travel almost 50 miles from my town for their service quality and cooperation

De
Review №61

Monica Reyes has to be the best sales person I’ve ever met very nice and respectful. She’s very honest and she will tell you like it is and not beat around the bush. If ur looking for a good car call Monica at Toyota, she helped me she will help you too.

Ge
Review №62

Had one of the best car buying experiences thanks to Ruben. He was very helpful and he made sure to get me the deal I wanted and I walked away happy! Thanks FreewayToyota! And thanks to Ruben for his patience!

ma
Review №63

Awesome service. I just think they dont communicate much bc I had like 3 different people call me.

ma
Review №64

Car buying is a rigorous and lengthy process. Having said that , the staff at freeway Toyota are very professional, courteous, and most important transparent. The sales staff of Russell, Mark, and Jimmy in finance, work with you to be completely transparent and get you a great deal; along with showing the upmost respect. I highly recommend Comin here for your car buying experience.

Ca
Review №65

I absolutely loveee my salesman Oscar P. In Hanford Toyota he helped me get into the car I wanted . He was so funny and friendly. Most of all he made it happend thank u soooo much Toyota Hanford u guys rock. 🎸 💯❤️

Ka
Review №66

I drive out of the way (50+ miles) to get to the Toyota Service at Freeway Toyota. My only complaint is the phone system for getting a hold of a person to schedule an appointment.

Ca
Review №67

I had a wonderful experience with a Sale Rep Ruben Pasion. His communication skills was excellent he clarified all details. I was so amaze. He fit the price range that was comfortable for me. I was expecting to get a use car but he made it possible for me to get a brand new car. If anybody looking for a great sale rep ask for Ruben Pasion I promise he will tell you all the details and work a great deal out for you. Thank you so much Ruben. Hes the main man! 👏🙌

Li
Review №68

I had to have the recalls done on my car so I scheduled an appointment. They were efficient, got me a rental, and I was in and out at both drop off and pick up with ease.

Je
Review №69

Ruben Pasion was the best salesman anyone could come across. He knows his cars and is very friendly. Thanks to him I got my first car 👍🏽

Na
Review №70

Joaquin treated my family and I very nicely and made sure we left happy no matter what!

Je
Review №71

Do not recommend for service. We brought our Tundra here last week to have a 40,000 mile check up and an alignment. They rotated the tires without checking the brake caliper clearance over the wheel weights and the weights were scraping on the calipers. Also, when I had the truck in a tire shop for new tires, they pointed out that my rear brakes were at 2mm (very low), and I checked and sure enough they were. Toyota service here claimed to have done a visual brake inspection. Not sure what their definition of visual brake inspection is but they obviously didn’t do it for my truck. This doesn’t even make sense because one would think they would want to have me pay to service my brakes. I’m left thinking the only explanation is laziness or incompetence. Additionally, the truck developed a clunk in the front suspension after the alignment, and come to find out they did not properly torque the front right lower control arm and it was moving around under braking, steering, and over bumps causing a bad noise. Quality control obviously not a priority for their service department. Do not trust them with any future vehicle service.

Ha
Review №72

We were road tripping through California to Seattle. The master warning light came on and we took it into a Toyota dealer in Moreno Valley. An hour after we left the problem wasnt fixed and the light was back. Freeway Toyota in Hanford got us fixed up and back on the road in no time. They were professional, quick, and had great coffee. Thanks Mike!!

Mo
Review №73

I went in to get my oil change for my 2019 corolla Toyota and I never expected to leave with a 2020 Toyota Corolla all with the help of Christian Alvarez. He help me all the way and didn’t pressure me at all . I highly recommended him to anyone who needs help in getting a car in Hanford Toyota .

Ly
Review №74

Always great service. Fast and friendly!

cu
Review №75

Took longer than was told and took other cars that came later first.When I had set appointment as well.

To
Review №76

Mike Cook its an outstanding service person! Highly recommend to seek Mike out for your next service.

Ju
Review №77

Patreece Jackson was super helpful!! I went in nervous and unsure if I would be able to leave with the car in mind, but Patreece made it happen! She was extremely thorough and worked with me financially. I would and do recommend her and freeway Toyota of Hanford to anyone looking to purchase their dream car.

Ro
Review №78

In for some work on my camery it was faster then they expected and exackly what they quoted extremely polite and professional

Su
Review №79

Stay away from Russell Coyne and the GM Fred. Told them I would come to the Bay Area to purchase a car and had to drive 3 hours. They set up an appointment with me to complete all paperwork and I was ready to pull the trigger. They waited for me to drive 2 hours of the way and then texted me to say the car was sold. No phone call, no apology, just a Call Fred at 559 799... Fred hasnt returned my call yet to no surprise. This after having me fill in an application and running my credit.Also watch out for the mud flap and wheel locker fees that get added to your price which I asked them to remove, maybe they were able to convince someone else to pay for it and sold it to them.Theyll burn a relationship for a few hundred bucks so be aware.

cr
Review №80

Oscar & Rey were the best! Really nice and helpful!

Et
Review №81

Zero... absolutely... ZERO stars. Their customer service is below any standards. I braught my toyota in for its 25k toyota care maintenance and was secretly forced into a 30k maintenance service over... get this .....windshield wiper blades. To which were probably not actually replaced because my rear blade is falling off after 2 months. How does toyota allow this.... please.....please take your business elsewhere. This dealership has by FAR, AND I MEAN BY FARRRRRR. TGE ABSOLUTE WORST CUSTOMER SERVICE I HAVE ENCOUNTERED THUS FAR with toyota.

Du
Review №82

If zero stars were an option, thats what they would get. I was forced into my 30k service when i rated a 25k service....over windshield wiper blades.... really...wiper blades. DO NOT. AND I REPEAT....DO NOT GO HERE.. BECAUSE THEIR CUSTOMER SERVICE IS FAR, FAR, FAR, FARRRRRRRR....BELOW ANY STANDARDS SET BY toyota. Worst case customer service i have ever had with a toyota dealership. Save yourself the trouble, and drive elsewhere.

Ma
Review №83

If I could give negative stars I would. I bought a car here a few years back and I still am fighting to get my issues with it fixed. Unfortunately I didn’t learn my lesson. I bought another car recently and these crooks took an EXTRA 500$ out of my account without authorization and when I went into the dealership to get my money back I did not get sufficient help. Run away. Not worth it.

An
Review №84

Thank you to Oscar Flores ane Alex for all your help. I found the perfect truck and they made the process easy and fast

Ke
Review №85

Mike Cook, always good, quality service!

It
Review №86

Russell is amazing! Loved the service and friendly staff.

Jo
Review №87

For all my cars services

Da
Review №88

They were amazing they got us into the car that we wanted at a good price they hooked us up and they knew all the brakes I would say for sure go to these guys

Ed
Review №89

They offer snacks and waters also a comfortable seating area with local tv channels while you wait for your car to be serviced or to be maintenanced on.

Fr
Review №90

Recently had my Lexus serviced happy with the service

Dr
Review №91

Service is great. Always a good experience. Wait is a little long but worth the work they do.

An
Review №92

I bought my car from Geopetti because I lived in Visalia at the time. I had a terrible experience with them. Freeway Toyota significantly surpassed Gropettis customer service! They were friendly, informative, and timely. They had my main concerns addressed and fixed within 3 hours and the remaining work I requested finished within another hour. Freeway Toyota definitely has my business!

Cy
Review №93

Johnathan and Jimmy were very profesional and took off a majority of stress that comes with buying a car! Thank you!

Na
Review №94

Monica helped us get into a 2017 Camry let me tell you best choice we made she was amazing and very patient with us thank you she got us in a car of our choice

Ca
Review №95

Had a great first car buying experience. Shoutout to Miguel he made the experience quick and easy.

Er
Review №96

I dont understand how you can have a 10:30 a.m. appointment to have an oil change, light bulb replacement, and rear differential service and here it is 2:00 p.m. and here I wait. In no way do I blame the service writers. I come from Fresno because I like dealing with your staff but GEEZ!!!!!

Ma
Review №97

Maybe just got a bad egg but were salesmen in the world. Your customers should not literally want to fight you within two minutes of meeting you.

Mi
Review №98

Ruben was super helpful and the friendliest person Ive meet shopping for a car!!

An
Review №99

Ruben took care of me best salesman in the department I recommend him.

Ge
Review №100

Had a great experience and it was a great time very informative and handled the situation great

Information
10 Photos
100 Comments
4.4 Rating
  • Address:1835 Glendale Ave, Hanford, CA 93230, United States
  • Site:https://www.freewaytoyota.com/schedule-toyota-service.htm?utm_source=Google%20My%20Business&utm_medium=organic&utm_campaign=Google%20My%20Business
  • Phone:+1 559-377-6489
Categories
  • Auto repair shop
  • Car repair and maintenance
  • Brake shop
  • Oil change service
  • Transmission shop
Working hours
  • Monday:7:30AM–7PM
  • Tuesday:7:30AM–7PM
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–7PM
  • Saturday:8AM–4PM
  • Sunday:Closed
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