Not to sound cliché, but I typically do not write reviews. However i had to write about my recent experience buying a Nissan; what an amazing experience at Hamilton Nissan. The facility is super clean, there is a great selection of vehicles and the staff are incredibly welcoming. Also there is a kids playground outside and inside which was huge for me since i had my 3 year old with me.. While all these factors are great, the main reason i rated this review at 5 stars is due to my salesperson Luke Kerr. This man went above and beyond to make our the buying process an easy and effortless process. His no pressure approach mixed with his willingness to get me the best deal possible is what truly made this experience great. If you plan on buying a vehicle, I strongly recommend you seek Luke Kerr out because he will take care of you!

Worked with Luke today on the purchase of my new vehicle. He was extremely helpful in putting me in exactly what I needed. The process was quick and super easy. Definitely recommend.

Bought a 2021 Nissan Rogue and so happy with it. Our salesperson Tessa was wonderful!! I would recommend Hamilton Nissan to my family and friends.

Had a great experience. Everyone was very friendly, including our salesman, Luke Kerr. We were buying from out of state and they did everything to make it as easy as possible for us. Also appreciated the efficiency. It was nice not sitting around for hours and hours waiting.

I bought a 2021 Nissan Sentra today, and I had a great buying experience at Hamilton. Tessa was fantastic! She made the process so easy, and was able to answer all of my questions.

Chip was great selling me a brand new 2021 Nissan Rogue.

A deer hit our car and the collision dept was able to repair our vehicle quickly. The work us perfection.

Purchased a 2022 pathfinder. First were looking at used vehicles but the pathfinder was an excellent choice. Luke Kerr did a wonderful job explaining all of the differences be tween all of the cars we looked at. He was very knowledgable.

I bought a 2021 Nissan sport and I love everything about it. Tessa was fantastic in every way possible. I will recommend her to all my friends. She helped with everything I needed connecting my phone to the radio she is truly awsome.

Just purchased a 2017 Nissan Rogue and I love it. Luke was a very knowledgeable salesman and answered all my questions with ease. He was eager to show me all the cool features the rogue had to offer. I ran out of time to finish all the paperwork before work but Luke and Jimmy came to my job and delivered my new vehicle. By far over the top service.

Luke Kerr really did a good job. He make it sure we feel us comfortable and understands everything he explains. For sure I will recommend to all my friends and family. He always ask if we need anything offering water and snacks. Thank you Luke for everything.

I had the best buying experience I have ever had, and I have had many. Christian was great. Christian is knowledgeable, polite and friendly. He new the answer to all of my questions. I felt NO pressure to buy and Nick helped move things along quickly. I had done a build on the Nissan web site, that I brought with me so I knew what I was after. Christian and Nick made sure that all parts were ordered. Christian showed me all the service packages and their value. I did get 3 of the service packages as a result. They made me feel more like family than a customer. Cristian was so good to us that we bought 3 new vehicles from Hamilton. All that said, I could not be happier.

Chip sold me a new Sentra and it was a quick and easy process. He was very knowledgeable and super helpful. I would definitely recommend him if you are looking for a new vehicle.

My husband & I purchased a used Mitsubishi Lancer from Luke K. on Saturday 08/06/21. There are not enough kind words to say how happy we were to have dealt with Luke. He was professional, polite, and really listened to our needs for a vehicle. He went well above and beyond to make that sale happen. You’re lucky to have him on your team and we would buy again from him. Thank you!!!

I was very pleased, the last few times I brought my car in, the service attendant had poor customer service skills. I was delighted with Carl, he was very personable and went overboard to make sure my car was ready for vacation. I felt like I did when I first bought my car when Ed took care of me. Thank you for hiring this young man, he truly understands exceptional customer service.

Easy to work with…answered all of the questions I had …

Clean environment! Very knowledgeable staff…I was very pleased.

We had a wonderful buying experience with Holden and Justin. They were both great to work with and made us feel comfortable without being pushy. Thank you too, Holden, for showing us around the entire place! WOW! Cleanliness is super great! Thank you to Erik and Jimmy too! The whole crew was nice, friendly and caring! Fantastic buying experience! Love our 2021 Nissan Titan!

If in the market for a new car, this is the place to go! Luke Kerr was so kind, knowledgable and patient with making sure everything was right for me, and Jimmy in finance went out of his way to finish the deal. Kudos to both these awesome guys!

A gentleman named Chris assisted me. He was very professional towards me and about my vehicle being almost 7 months overdue. Informed me of my 30,000 mile checkup which has helped me greatly. Not only that, but his time estimate was surpassed as well. I had thought itd be roughly 2 to 3 hours wait, to which Chris also said it would be. But everything was done in an hour thirty! Chris also ensured I had my own copy of the parts and service reciept and went over each adjustment with me. Will definitely keep coming back and can assuredly say my experience was phenomenal.

Great place to go whether youre looking for a used or new car! David Fultz was my salesman. Great guy, very personable! Was able to get me into a NEW 2021 SUV. Happy with my purchase. Will be back!

I was provided with excellent and friendly customer service. It was quick and efficient. I really liked how they provided a follow up call after my appointment.

Chip was great in handling my requests and questions…

Holden just sold me my new 2021 Nissan Rogue. He was professional, personable, and knowledgeable of the inventory on property. He answered all of my questions throughout both the trade-in and purchasing processes. The sales team worked together seamlessly to deliver optimum customer service from start to finish. My time at Hamilton Nissan was an enjoyable one, and I cannot recommend this dealership enough!-Ally Bowers, Hagerstown, MD

We had our 2017 Nissan Armada serviced and we was not disappointed. The service was great, and team was professional, and facility was very clean

Tonight was an exciting night for me! I traded in my second Rogue for my third one! Chip was amazing and helped me get the Rogue I wanted! He listened to my needs and made it happen! Highly recommend him!

I worked with Luke on my Nissan Murano purchase today. I had a great experience with the whole operation - received a tour of all the departments.Luke was extremely helpful and was aware that I knew what I wanted and that I didnt want to waste additional time. In the past, purchasing a car took quite a few hours and often dragged on with extras they want to try to sell you.Since I was upfront about my feelings with buying a car, Luke was able to get all my transactions taken care of in a good amount of time.I am VERY happy that I decided to drive to Hagerstown (from Frederick) and make my purchase at Hamilton Nissan. I would definitely recommend them to anyone looking for a car/truck. Thank you!!

***Parts Department ReviewThis review is for the parts department only. Customer service is night and day depending on who you interact with. First guy I dealt with was great(I believe he was the parts manager), who verified I was ordering the correct part and had it shipped overnight for me. He was very nice and actually had good customer service skills. I went to pick up the part the next day and dealt with a guy who had about as much customer service skills as a doorknob. He was on the phone when I got to the counter, didnt even acknowledge me standing there for one minute. He finally got off the phone and grabbed my part, no thank you or anything, just tossed it on the counter. I then asked him if he could check how much gear oil my car holds, he quickly said no, we cant do that here. Really you cant look up that information on a computer in front of you that has part information for every Nissan ever made? I use to work in a dealership and know how things work, the guy was just being lazy. I left and he mumbled something as I walked away. Not a pleasant ending to a experience that started out great.*My message to management*Train all employees to have great and consistent customer service. We live in a time where customer service can make or break a company. Your business loss a sale, a repeat customer, and potential referred customers because of poor customer service. A dealership has a lot of different departments and the customer has to interact with a lot of employees. If one employee is off, it can sour the whole experience.

Chip has sold me my 3 rd car. Now in a new kicks. Very good salesman and very patient. Live doing business with him.

Chip not only met but far exceeded my expectations. This is the best place to go for a car. Thank you!

Bought a new rogue from David Fultz and I love it and talk about great customer service I would highly recommend

Had an alignment and 4 tires installed on my 2016 Nissan GT-R. Carl was professional and knowledgeable regarding the special care the GT-R required in servicing the tires and alignment. I have and would recommend Hamilton Nissan for the service they provided me to the GT-R community.

I didn’t have an appt for my service & service Dept was very busy. However since I drive about 40 miles to get there, they very graciously squeezed me in. Also completed in excellent time.Personnel are always very gracious, helpful & professional.

Tessa Hennessy took great care of me getting my new vehicle. She was a great salesperson for me! She was polite and very informational about the vehicle.

This was our first time actually buying a new vehicle! David Fultz was so helpful and got us what we were looking for and where we felt comfortable at with our payment!! It was not this stressful thing we thought it was going to be and we are so grateful for him helping us with our first new vehicle! This car lot is a great team and makes you feel right at home! Thank you all once again!!!

Dave Fultz provides a wonderful car buying experience. Very knowledgeable, helpful and professional. He was very patient with me as I was undecided between a few vehicles. I never felt any pressure and he ultimately helped me reach the best vehicle for me. I will definitely be going for Dave for ANY vehicle needs I have in the future. The Frontier Pro 4X is exactly what I needed.

Bought a vehicle at the end of June. I was at first, very impressed with the efforts of the sales department to stay after hours to work out numbers. Less than a week after having my vehicle, got stranded at a store because the vehicle wouldn’t start. Got a jump and the vehicle ran fine. Then just over 3 weeks later, got stranded again due to the same issue. Left my vehicle at service and was told the battery needed replaced. I haven’t even made my first payment on my vehicle and Hamilton refuses to offer a replacement of the battery….a battery that was 4 years old and needed replaced at the time of sale. This is very disappointing and I will unlikely purchase from here again. Terrible way to retain customers Hamilton!

Just stopped by to look at the new Pathfinder. Kara met us in the parking lot, asked us some preliminary questions, and showed us a bunch of options.She answered all of our questions and was absolutely wonderful. We went on a test drive and then sat down and were presented with all of our financing options. Easy and fun experience. We took a tour of the facility and then were able to talk through other service options for our new vehicle. Good offer for trade in, and good incentives at the end of the year. Worked with Will on all of our financing (lots of options, great rates too) and took our new vehicle home in a couple hours. We would definitely come back here for our next vehicle! Thanks Kara and team for the wonderful experience!

Chip sold us a new Murano. Quick and easy over the phone. Just came to the dealership and signed papers.

As always, Hamilton Nissan was awesome...Karl, my service advisor is knowledgeable and very thorough.

Teessa sold outlander sport and worker realy hard to get me it I am very happy with it

Our salesman, Daniel was kind, courteous and very helpful from start to finish. A very special thank you to Sales Managers Michael and Eric who tag-teamed to get us the price we wanted and to Ashley who assisted with the voluminous paperwork. As return customers, Joe and I were happy to make this Pathfinder our 4th purchase from Hamilton Nissan and we look forward to regular maintenance through the friendly service department.

Chip was really helpful in the purchase of my new Nissan. He negotiated with the right people to find an affordable monthly rate. Very knowledgeable and fast service.

Just purchased a new 2022 Nissan Pathfinder & couldnt be happier the whole process was Awesome thanks to David fultz he truely understood & cared about our needs. He went above and beyond to ensure we got exactly what we needed!!! We are extremely excited and cant wait to come back for a truck 🤩

I recently traded in my car for a 2021 Nissan Rouge. Tara Keefe went above and beyond to help me find the perfect Nissan for me. Tara was patient, knowledgeable, and honest throughout the entire process. I would 100% recommend working with Tara if you are looking to purchase a vehicle! Thank you so much Tara! I will be returning for any future purchases.

Hate this place with a passion. I come over here for my free oil change, once that was done. I was needed to pay over $400 for my new vehicle. Why do I need to $400 when I just bought it 2 months ago. Very unprofessional and a bunch of clowns who work here. I WILL NEVER BECOMING BACK. HAMILTON NISSAN IS A JOKE!

I stopped in one night at closing. David Fultz met me with upfront and factual answers. I called back a day later and he worked everything out for me over the phone while i was at work. Smoothest car buying experience ever. Definitely will refer friends and family. Very personable. And when he says hes going to do something, he does it. Go see him!

I have had a good experience with the dealership so far. However during the last visit the person at the service kiosk kept on calling me buddy every 5 minutes. I have never had that experience at Honda dealerships. Please train your employees to address customers properly.

Chip sold me a new pathfinder and made it quick and easy.

The sales guy Hoody was very helpful and informative. He also has a awesome personality which made the car buying experience easy. The finance manager was also a great guy he had me in and out in no time. Thanks guys you all are awesome

Val Cabrera was very helpful with the purchase of our 2020 Nissan kicks. She was insightful about everything we were looking for in a vehicle. She was also very knowledgeable about all the features different Nissan models had to offer. All in all I had a very hassle free experience with Hamilton Nissan and will gladly do business with them again as well as refer other interested buyers.

Bought my 2021 Rogue in January 2021 from Jasmine. She was Awesome! Shes a great person to work with, very patient and knowledgeable. I had questions on features and I popped in and she had no problem spending time with me answering my questions. She said stop in anytime and shed glad to help!

Chip sold me a new Rogue and made the process very quick and easy!!

Chip sold me a New Sentra , easy and it is awesome

Had my car towed there and service was pitiful. Management has no backbone. Would not recommend.

Had a great experience purchasing my new 2021 versa thanks to the assistance of Chip & Holden!

Chris in the service Dept.was Wonderful. Explained everything to me and went beyond the call of duty. Excellent Dealership. And Dwain was and be always be my salesman.

I was looking for an AWD SUV and was really set on a Rogue after my mom bought hers in November from Holden! So, I got ahold of Holden and went into Hamilton Nissan to look at a used 2015 Rogue I saw online, but wasnt able to get finances worked out for it. But with my trade-in, a rebate, and some additional savings, I got a way better deal than what i came in for, and was able to leave with a Brand New 2020 Nissan Rogue Sport. Holden was wonderful with the whole experience! I love how he doesnt pressure you into anything, but is there when you are ready! He is a great salesman, a caring person, and is very passionate about his job! I recommend anyone looking for a vehicle to find Holden and you will not be disappointed!-Tanya Williams

Chip sold me a rogue sport! He made it easy and worked with my needs !! Thanks Chip!

This place and the employees are absolutely amazing. They worked with my credit and were able to get me an amazing deal! I worked with Cody Morris. He is patient and took the time to answer all of my questions. He made the car buying experience fun and exciting. Knowing that safety was my number one concern with vehicles he took the time to help me find a vehicle that best fit my needs.

Chip did an awesome job. He was very nice and organized. He had everything ready and I was in and out quickly. I will definitely deal here again.

Service was fine. Extremely concerned that you did not enforce the mask mandate inside the waiting area. There were 3 customers not wearing masks (pulled down) and your employees came in to talk to a few of them about the service and they didn’t say anything.

Chip sold me a 2021 Nissan Sentra and made it an easy experience

Juan is outstanding! I have NO faith in anything Nissan makes especially with that CVT LOUD transmission. The BRIGHT spot is Nissan TITAN!!! Built like a TANK!!! NO CVT and the vehicle is a BEAST! Highly recommended this location to anyone looking for a new vehicle.

Chip did a amazing job with helping us buy a car

I recently purchased a 2020 Rouge from Hamilton. Holden was my sales representative. He greeted me in the parking lot and asked if he could help me with anything. I told him what I was interested in and he offered to let me test drive the vehicle. He did a great job at showing me all of the features and answered all of my questions. Between Holden and Charlie, they worked at getting my payment where I wanted it to be. This is my second purchase from Hamilton Nissan and I plan to purchase my next vehicle from them as well!

After 14 years my Mother finally decided to trade her car in for a new Nissan. . Cody Morris was great to work with. He was very caring and patient. He took the time to explain everything thoroughly and answered all of our questions. He’s definitely an asset to Hamilton Nissan. I’ll look him up when I’m ready for a new vehicle.

Just bought a Nissan Rouge Sport and the team at Hamilton was amazing...special thanks to Daniel Hargroves for taking such good care of me tonight.

Chip helped my wife and I out with getting into our new 2021 Nissan Rogue. He was very knowledgeable about the vehicle. This is the second vehicle we havepurchased here. The staff at Hamilton Nissan always goes above and beyond with their customers.

Just got 2021 Altima!!! Go see Holden! He was super knowledgeable, patient and honest!!!

David Fultz, best guy to deal with at buying a car. He is so kind.

Got a good deak of help frim Holden when getting my nissan rogue. He was nice.

Chip was extremely helpful and diligent in obtaining us a new vehicle in immediately. This is the second vehicle that we have bought from him. He is extremely patient and informative on all questions.

Went to Hamilton Nissan and found a New Sentra that caught my attention and my salesman chip helped to make it a very easy purchase.

Holden at Hamilton Nissan in Hagerstown was AMAZING! He helped us with our purchase of a brand new Titan and made the process so easy and stress free. Highly recommend!!

Warning light addressed along with the upgrade performed on Nav and Phone system.

Hey my good buddy Holden helped me find my new 2021 Sentra. Definitely recommend him. Amazing salesman.

Chip has given me the most outstanding experience Ive ever experienced at a car dealership. They have earned my business for life.

David Fultz did a great job getting my car that I wanted, and explaining everything about the car. Always a great experience at Hamilton Nissan.

My wife and I have been looking for a new vehicle for weeks now. We have been to multiple dealerships and not found the right vehicle or good service. We found both here. Val Cabrera was super helpful and at the same time not pushy. She is new but not pushy. And if she didnt know something she went and found out the answer to any question I had. Her Sales manager Erik was also very helpful. If you are looking for a new Nissan or just a new vehicle in general, I would highly recommend that you come here first.

Chip did a great job in explaining all the options and answered all of our questions.

Chip sold me a new rogue , great experience. Love it😀

Chip leatherman helped me buy my Sentra it was an Efficient sale

Chip sold me a new car. I highly recommend.

Very satisfied with our new purchase on our new 2021 Nissan titan. Holden K was great throughout the whole process!!! Definitely recommend him and the team at Hamilton Nissan!!!

Great experience! 2nd time dealing with Hamilton and absolutely love their atmosphere and energy! David fultz was an a great salesman! 💯% 10 out of 10 recommend if you’re looking for a car truck or suv!

Chip sold me a new versa and made it quick and efficient.

Chip sold me a new Sentra. He was AMAZING. HIT HIM UP.

I just called with a general questioned and got hung up on. Perhaps, because I didnt want to buy an overpriced car. Thanks now I no were not to go when in search of a new car.

Bobbie does a great job following up!

Pulled in and Bobbi was there to greet me ...always with a smile 😀Work was the quickest ever .. Pleasantly pleased ...

Great service on what was done. Was told 20k mile check up was free car wash, vacuum, and tech checked out my speakers but said they were fine. I beg to differ. Turned up over just half way and sound blown. If that is the way they sound without blown then i would not have bought the car. Not that the wash and vacuum are a big deal but when told it would be done when i bought the car i expected it to be. The service tech that handled my appointment was very professional and curtious. So basically i feel like i paid $130 for a free oil change.

Holden was a wonderful help in finding my brand new Nissan Frontier Pro-4x. I’d highly recommend him

We had a great experience when we purchased our 2020 outlander family SUV up until we left and got home to find that the car had not been cleaned or vacuumed and there was smears on the dash board candy in between the seats, mud on the ceiling and Marijuana in the car. My daughter lifted the seat up to get into the 3rd row and there was some marijuana rolled up in a cigar along with marijuana residue in between he seats and under the seats. The car even smells like an ash tray and when we turned the air conditioning on ashes came out of the vents.Also a few days later we noticed the window washer fluid was not working . The washer fluid doesn’t even work at all! I’m not even sure if the oil was ACTUALLY changed before we left with the car.They say they want you to bring your car for all of its oil changes and keep up work because they can’t trust anybody else’s work but how can I even trust that they are actually doing their job? Although it wasn’t a large amount of marijuana in the car to get in trouble with if I got pulled over on myway home but more importantly what if my kids tried to play with it or eat it! I received an email from the manager about service satisfaction. I replied with a detailed message along with pictures of what the car looked like after we got home . It’s been over a month and I still haven’t heard back from him but I have had to leave my job 2 times now to bring the car in so they can fix what should have already been done on the day we purchased the car. Both times I went I waited over 2 hours.

Chip was our salesman and was excellent to work with. Will as the sales manager got us right where we needed to be to buy the car. We have purchased multiple cars from Hamilton, always pleased.

I am a returning customer to Hamilton Nissan. Kara was excellent. Very professional and extremely knowledgeable about the features on my new Rogue . The entire experience was terrific!! Thanks again Hamilton for well trained people to help us through a purchase! Happy Holidays!

Bobby and Carl is awesome! Went over the details and services done to my car. Reccomend service at milage intervals,my car with no added pressure ( I really like this) and I do follow their service recommendation my car runs better!!!Thank you, they are an asset to your company!

Recently purchased 2020 Nissan Pathfinder from Hamilton Nissan, and the experience was TOP NOTCH!! Our sale associate Daniel went above and beyond to make sure we were comfortable with our decision. The finance manager Will was also able to get us the best deal possible. We also purchased the armor care and recently had that applied and could not be more thrilled, and the vehicle is ready for the kids. Don with the service team was sufficient and pleasant as always! We will be coming back for many years!!!

Christian Syndor was a great sales guy and I love my 2021 Rogue!

David fultz was awesome and super helpful!! He went out of his way to help me my new car purchase!!