user
Hagerstown Ford
133-163 Railway Ln, Hagerstown, MD 21740, United States
Appearance
Hagerstown Ford

Comments
El
Review №1

I took my vehicle in a second time for them to correct a paint issue they created when repairing previous damage. Said theyd look at it and correct it for free, their mistake. Then, my vehicle mysteriously has damage on the same fender that they were going to repair for free, damage sustained on THEIR LOT while in THEIR possession. A paint issue I brought to them to fix became a smashed up fender and broken headlight. All of a sudden, its a new claim and Id have to pay my deductible, again, to repair a fender they painted incorrectly in the first place. They wanted to collect money from me and my insurance company to repair a fender they were going to repair for free just a day before. I took my keys and left after the cops suggested that something was fishy. My car was parked(not by me) in an area of the lot that did not have cameras(probably not a coincidence). Cops had nothing they could do after reviewing surveillance footage. This happened years ago. I wrote letters, left messages, and nothing was done. As a courtesy, we will pay half your deductible was the only reply I ever got. It was too late, I took it somewhere else to get it done right. This review is too late to help me, but hopefully in time to help someone else.

Ri
Review №2

EXCELLENT. Mark and staff are beyond reproach. They are marvelous to deal with and their work is superb. As a Tesla authorized body shop they did my repair perfectly. My hats off to them and I highly recommend their body shop. For those of us living outside the Northern Virginia area they are fast, convenient, easily accessible and professional. If you are a Tesla owner I recommend you let them fix any bodywork and paint repairs you need. You won’t be disappointed.Rick

Information
13 Photos
2 Comments
3 Rating
  • Address:133-163 Railway Ln, Hagerstown, MD 21740, United States
  • Site:http://www.fordofhagerstown.com/body-shop.htm
  • Phone:+1 240-329-0871
Categories
  • Auto body shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7:30AM–5PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–5PM
  • Sunday:7:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Similar organizations