Five stars. Kris Paul was a pleasure to do business with, as he explained all the ins and out of the Hyundai Accent I was interested in purchasing. He was also very friendly and courteous. The environment was also very welcoming and lively. Loved the little gong that rings every time a sale gets completed.

I get my oil changes done here and Tommy is always outstanding. He is very nice and knowledgeable. He makes me feel very comfortable and is always there to help with any questions or concerns. This is the best place to service your car!

Angel and Matt were extremely helpful and considerate. Matt really went to bat for us when talking with his boss and got us an excellent deal i will be recommending him to anyone in the area who needs a car, he was AMAZING. Great customer service and very personable, until next Matt.

Great customer service provided by Antonio at the dealership. We loved the approach and explanation of everything here.We purchased brand new Hyundai Sonata and we had a great experience.Again Antonio answered all of our questions and did the test drive with us helping us to have the best test drive.I definitely recommend this dealership and make sure you look for Antonio here.

Salesman was good, but his sales team members were rude. Came here to look at a car for my son. Salesman scanned my wifes drivers license into his personal cell phone and received her number. When it came time for the test drive our salesman got pushed to the side and another sales member insisted that he go with us for the test drive and wanted my son to sit in the back seat due to insurance policies. This should of been stated before her personal information was scanned in. If we had known that someone would be going with us for a test drive during covid, we would of never bothered coming in and putting my son in the back seat for who the car was actually for was enough for me to walk away.

I came to trade in my old car for a newer used one. Mike and Jonathan were enthusiastic to help me along the way. We were able to work out a very good deal that helped me immensely. Two great guys!

I want to share my experience I had tonight. I was greeted by Mike and Jon who had already been working with my wife on a Santa Fe. They were friendly and made the experience enjoyable. We negotiated fairly and came to an agreement to purchase the our Santa Fe. Overall, we had a very good experience and we are very happy with our purchase. Thank you to Mike and Jon and Gurnee Hyundai.

This is a fantastic place to look for your next car. Ask for Jared or Kris. They were great and very helpful. So nice and very helpful in money for car too

Jonathan at Gurnee Hyundai was exceptional. I walked in to take a look without any intention of driving out with a purchased vehicle. Jonathan took me on three test drives, was personable and polite even after me telling him straight up that I was likely not leaving with a purchase despite enjoying each ride. After crunching some numbers, I plan to leave here with a 2019 Honda Civic Si.

Antonio clearly and concisely led us through the purchase. Obviously talented young man. Highly recommend him and the dealership. Thanks to Frank for his understanding and transparency.

Brian & Leo was helpful, the process was super fast and I got a great deal.

Sean was awesome, no going in circles or bs. He was honest and helped in every way possible to ensure a good deal! I highly recommend him if you’re looking for a salesman who’s down to earth and proud of what he does! He helped me get my dream car

Ask for Mike he is the best! He was amazing and makes the process really smooth. He went above and beyond for us. He was really patient and we feel like we got the best deal possible. Great service! Thanks again mike we’re so happy to be leaving the lot with our new 2022 palisade.

Matt our salesman was wonderful to work with. He was very knowledgeable about the car we wanted to purchase, and was very helpful with the finance and explained everything thoroughly. The manager was also very friendly and worked with us to make sure we were comfortable with our payments. The process was easy and painless, I didnt want to spend a lot of time or energy going back and forth, and I got exactly that. I will recommend this place to anyone shopping for cars. Thank goodness for this place, made buying a car an awesome experience.

Mike was very accommodating which we greatly appreciate. Great experience and fantastic deal! Thank you guys for helping my family acquire a new car!

Angel was a great salesman. He was able to show us the exact car we were looking for. We only had about 2 hours to get the deal done.

My experience with this dealership and particularly my salesman Michael Sprow, was great! He did a fantastic job of teaching me about the benefits of the Hyundai Santa Fe Calligraphy and all of its features. I felt comfortable with him throughout the whole process which I dont always do at other dealerships. His teammate Andres was also very helpful. I will definitely recommend him to anyone looking for a Hyundai or Genesis.p.s. I LOVE THE CAR !!!

Pleasant experience for a car dealership. Very fare and competent sales staff especially Sean. Sales manager Leo was professional and patient. Happy to have chosen Gurnee Hyundai.

Javian, Roger and Frank were really helpful, answered all my questions patiently. Definitely recommend to try this location for Hyundai car needs..

My experience was a delight from the Beginning to end, When I first called inquiring about the vehicle they were very helpful and also very intense of the text messages and calls, and once I set my appointment and came home they told me to ask for VIP manager which made me feel her appreciated as a customer.I did inform them that I was preapproved And after that I tested drove the Telluride what a great SUV. My sales person was very knowledgeable and great sprite. I would recommend anyone to come here they have all the cars you could imagine and great customer service as well.

Fast and easy experience. Had Kris and Marlon who were very helpful and knowledgeable. Honest 5 stars

I went here because my mom bought a few cars from them and service was excellent. I’ve been waiting for an hour to even be seen. Why make appointments that you can’t keep? This is absolutely ridiculous. Racine Hyundai was 100% better and I’ll be taking my business there. Im highly disappointed in the service I received today. No one assisted me for over an hour and when I finally had some answers I was told they close in 15 minutes. An absolute waste of my time and Ill be taking my money elsewhere. My mom has bought three vehicles from you so I trusted the service would be excellent as always. I understand there was 5 call ins but I had to press for that information. I feel like I wasnt assisted because Im a single woman meanwhile couples and families were getting helped. Highly disappointed.

I had an amazing experience today. I would highly recommend Jesus. He made this experience painless!!

My car of 12 years had finally stopped working. I had was tried of putting work into it. Today I decided to call Gurnee Hyundai and they have a concierge pick me up from my home. I had 3 car choices in mind and was able to get finance quickly. So today I’m riding off in a 2019 😊. Gurnee Hyundai is the best!

I had a great experience when I came here. They had awesome customer service and helped me through the whole process. This was my first time buying a car on my own and they made it very easy and painless. I would definitely recommend coming here to get your car!

Worked with Roger on trading in my vehicle and ultimately purchased a new 2022 Tucson. Roger was very friendly, understanding, and listened to our concerns. Highly recommend this dealership and working with Roger.

Lake county Go to this dealership. Huge selection of cars. got my brother into a new car and made the whole process easy

Antonio has been the best to help me get my first car. I am so excited and happy he made my time go easy and fast and was definitely worth it. Very well mannered, respectful, lots of gratitude.

My husband and I went in today looking to trade our 2016 GMC for a more family friendly car - we got a great offer for the old one and walked out with a 2022 Tucson! Huge thank you to the manager Leo and salesman Roger for all their help. We are in love with our new ride! Highly recommend this dealership

Really appreciate Pasha and his team for working with us and being understanding & flexible. Most comfortable dealership experience I’ve ever had. Good attitude and vibes all around. Thanks again!

I had a bad experience at your dealership in Gurnee todayFirst and foremost most of your employees were not wearing masks or they were only covering their chin. Secondly the amplified music was so loud I couldnt understand the sales man. Not the kind of place I want to do business..

Products special was very helpful managing was ok. Didn’t really work with me had questions could have spent more time talking to me. But salesman was great! Great staff!

Great buying experience. Worked with us on everything. Salesman Kris Paul is wonderful.

Sean and Brian were super helpful and got me a fantastic deal! 100% recommend!

We bought our used mini van through Javian yesterday. He went above and beyond to help us and answer all of our questions. The dealership was clean and everyone there was so kind and courteous to my very cranky 8 year daughter while we were having our paperwork processed. The fish tank was a huge success in her eyes. We couldnt have been more pleased with how the entire process went. Plus we got a phenomenal deal.

I went with my boyfriend car shopping, wasn’t expecting to find much just because I was set on getting a Kia, but I worked with a sales named Matt and he was amazing, found exactly the car I wanted, for the price, and the payments, he also was working with a newer guy named Angel, he was also super helpful, took a little long but was definitely worth it, would buy from them again and I would especially work with him again.

Roger and Sean were so incredible with helping us purchase our new vehicle! As first time parents, they were so helpful in finding us the perfect family-friendly car. Their knowledge, expertise, and kindness was such a help to us during this process.

Roger was great to work with and helped to make the deal work. He was very knowledgeable about the vehicle and all its bells and whistles. He contacted me numerous times after the sale to see if I had any questions. This is my 4th car purchase form Gurnee Hyundai and I would recommend purchasing a car from them.

Worked with Andres, he was very friendly and helpful made this experience very pleasant. Would definitely recommend him to friends and family.

Great customer service by Kris and Mike! Made me and my husband feel comfortable and able to ask any question without feeling pressured to buy. Our finance guy was also very friendly and transparent. We traded our car in for a 2022 Tucson and couldn’t be happier!

Josh Galloway was the coolest dude. Found out we use the same lingo, talked a bit about fun times away at school, and some other cool stuff too. Super friendly. Super helpful. Helped us out all along the way. Thanks so much!!!

Kris and Roger were awesome and honest. I went their first to get a lease but it didn’t work out cause of monthly payments. But both were patient and honest through the whole process. I went back two weeks later and worked with Brain Ziolko and he helped me get a sweet 2019 Hyundai Santa Fe to exactly the monthly payments I needed and can afford. These people are awesome and will work to meet your needs and affordability. Definitely going back again for my second car.

Jesus and Antonio were extremely helpful and we are very happy with their service and our purchase!

Chris and Jesus were very helpful I recommend this too, got me a sweet deal!

Leo and Jesus were very helpful! I recommend these guys

Super sketchy advertising practices by this dealership. Found a car online and liked the price…then I read all the terrible reviews online. I thought oh they can’t still be doing those shady pricing practices with such poor reviews…. Nope they still do. I called asked the cash price of the car I was told it was $13626 as shown on the internet … plus standard dealership fees! What fees I asked. Answered “typical fees any dealership would charge.” What kind of fees? Same answer. How much are those fees? “oh we can’t tell you over the phone you need to come in!” What? I’m 6 hours away and I want to know the cash price! Oh I’ll have to have someone call you back. 3-4 hours later I got call again I asked for the total price of the car. I wasn’t give a total just that there would be $1995 dealership fee on top of the listed price. WHO DOES BUSINESS LIKE THAT????

Jesus Oropaza good sales man and very polite treats you with respect.

Was very helpful and understood what I was looking for, sales were great to work with. BRIAN WAS VERY HELPFUL.Not rushed, answered all questions, help with financial group to get the best price and add features I wanted.Will come back again 10+.

Gurnee Hyundai was a very good choice to buy my new car. I worked with Roger he was very friendly and made sure I was in full understanding of every step of the process. He made it happen! Gave me the car I wanted and did not surpass my monthly payments that I had asked for.

Antonio was awesome and patiently went the extra mile to assist me with setting up my Bluetooth and explained all the features.Marina was amazing.My experience was so awesome I am grateful

Mike went out of his way to help my mom drive out with her new 2022 Kona. He was helpful, knowledgeable, and patient. Thanks again!

Great job by Jonathan and Mike. Both made my experience really easy.

Not a lot of dealerships have great service departments but when I tell you that Nico Chairez went out of his way to make sure that all my needs were met and made sure I was comfortable asking questions! This young man went out of his way to provide exceptional service! Highly recommend going to him directly!! He make sure the customer is number 1!!

Excellent service from Andres! Great car at below market price. Many thanks.

DON’T WASTE YOUR TIME GOING TO THIS DEALER.We visited this dealership as we were looking for a car. The agent was asking us to finalize the deal right away and we wanted to think about it and decide after giving it careful thought. We left from the dealership and approached them next week that we would like to close on the deal. We set up an appointment with them to meet at 6 pm. Even though we had an appointment, we were forced to wait for 1 hour before anyone came out to help us out. During the discussions, the agent asked us for almost double the price of the price we discussed last week for the same vehicle. We understand the price was valid at the time of deal right away but it doesn’t make the price double just because we returned back to the dealer. Highly Disappointed with their behavior and bad customer service. Do not recommend Gurnee Hyundai!

Great place and people to deal with. Pasha was awesome and got me the the best deal possible. I’ll definitely be back in the future

The employees at this dealership go above and beyond what they need to. Everyone who helped me was extremely friendly and helpful. I arrived at the cost of business hours and they stayed over to help me purchase a vehicle. Kris, my sales person I talked to, even made sure that I was comfortable with the operation and features of my vehicles before he left after I had finalized the purchase of the vehicle and he definitely went above and beyond what he had to. I ended up buying the new Sonata which I absolutely love. I would absolutely recommend going to this dealership and ask for Kris!

I can’t begin to explain how great the customer service is at this dealership! It was the best car buying experience I’ve ever had. Antonio Ordorica greeted me as soon as I walked through the door with a big friendly smile. He assisted me with the entire process to be able to drive home with my brand new car. He was super helpful, knowledgeable, and made the process so easy, stress free, and quick. If you are looking to purchase a vehicle, please go see him!! He made the drive from Wisconsin totally worth it.

Two of my daughter bought cars from Gurnee Hyundai over the past 2 weeks. My oldest daughter bought her first new car, a 2022 Hyundai Tucson and my other daughter bought her very first car, a 2019 Hyundai Kona. Both Roger and Leo were WONDERFUL and very helpful which made their car buying experience stress free and fun! If you are looking for a car, I HIGHLY recommend you go see Roger, he is the best salesman Ive ever worked with!

Great Service from Andres and tge team at Gurnee Hyundai no bait and swirch great deals.

Pasha Nazarov end Antonio Ordorica thank you for the great service

Advertise price was 100% correct ; no bait and switch games here . Phenomenal service!

Pasha and Roger were awesome to work with! Made the car buying experience worth it. Leonides their manager is a tough negotiator but I think we won in the end! Would definitely recommend buying a car from here

Very pleased with the overall service. I’m a first time buyer and Antonio was friendly, knowledgeable, and made for a great experience; provided excellent customer service and was willing to work with me. it was a pleasure buying from this dealer and working with him. thank you!

We had a really great experience here. Pasha and Leónides were both great to work with. We appreciate your time and willingness to work with us!

I do not write reviews often, but certainly felt inclined to do it this time. If there was a way to give no stars I would. I went to Gurnee Hyundai at 9am and was immediately greeted by Matthew. He understood exactly what I was looking for and treated me very professionally. However, when Matt and I couldnt come to an agreement, they sent in probably the most sleezy sales person in IL to try and close me. Leonidas was his name. He began by telling me that he wasnt trying to be rude. Usually when you start a sentence with that, the next words are going to be rude. There was a lot of other unprofessional things that happened during this interaction, but the worst came when he tried to use this google review as a sales tactic. Leonidas said that he would drop the price if I gave him five stars and if he could watch me type the review. Talk about sleezy, when you have to bribe to get a decent review.So know if you are reading a positive review that mentions LEO, he probably oversaw it.Avoid this place at all costs. There are way better deals to be had elsewhere!

Pasha was fantastic! Extremely friendly and willing to take time to answer all of our questions. Leonides was professional and made negotiations quick and easy and VERY accommodating! Thank you both!

Well what can I say, Mr. Garcia the Director of e-commerce really took care of us and we came in to buy a used car. The salesman Roger Was very warm and kind he took care of us and made sure that we felt welcome. I would highly recommend anyone come to purchase a vehicle from this establishment!Very professional!

Go and see Kris for your next car purchase! Very helpful in all aspects of the car buying experience. Highly recommend!

Leonides Garcia at Gurnee Hyundai was awesome to work with and get us where we needed to be. It was well worth it. Love the new 2022 Palisade

I was warned by others about this place but decided to see for myself. One star is too many for this place! Last week my boyfriend and I were interested in a vehicle and made plans to go see it Friday night. Numerous people throughout the day were communicating with my boyfriend and myself about the vehicle and what time we’d be there. We got there a little before 6pm and walked around the lot trying to find the vehicle with no luck. We went inside to ask where it was and was told out on the lot so we walked around for another 15 minutes trying to find it. Again, no luck. We went back inside and waited over an hour before anyone would help us. The guy that helped us couldn’t find the car either. Then, the manager came over to say he’d go get it himself (wow… what a grand gesture after waiting an hour and a half just to see the vehicle). Shortly he comes back and says the vehicle is not on the lot as it has been out as a loaner for days!!!! Please explain to me why nobody knew this and why are you asking us to drive over 45 minutes to see a car that isn’t even there!?? To make up for it, the manager said he’d call us the next day and schedule a time for the car to be driven to our house for us to see and if we still wanted it, he’d take $500 off the price. Well, shockingly enough, it’s 6 days later and we haven’t received a phone call. Avoid this place at all costs! Travel the extra miles and go to any other dealer!

Do NOT go here! They have no respect for someone else’s time. Made an appointment and waited over an hour and still was not seen. Others with appointments walked out also. We received a call and were asked to come back. We returned hoping for better since they had a used vehicle that was a good fit for daughter needing first car. The car under $8k was being offered to me at $13k with the ridiculous add ons they tried to slide onto the deal. When I explained my expectation on price to salesman, price of car posted on it, plus price of remote start installed, plus tax, tags , and title and no more he played confused. There was a lot of unnecessary back and forth to the manager. Had somewhere I had to be and salesman wanted me leave a blank check or credit card when we had no agreed upon deal. ABSOLUTELY NOT HAPPENING! Returned to finish deal and ended up walking out without a car because he omitted the remote start from the deal. Even though manager offered some shine applied to car valued at $250 for two 5 star reviews (I was not going to take) he would not budge on final deal to include remote start even though the final figure had it added in. DO NOT GO HERE! As someone who works in a financial institution, understands numbers, and have dealt with many dealers this one was the WORST!

Antonio was excellent and ensured that our needs were met!

They helped negotiate a price for the car that I wanted!

Great experience, Def not a bait and switch. Pricing was direct and to the point. Very happy with purchase.

I went to this location today and was highly impressed. Worked with Kris and he was highly patient and knowledgeable. He answered all of my questions and listened to my concerns. A+ for customer experience.

I recently purchased a car online and decided to do the same with my sons new 2021 Elantra Limited. I found exactly what I wanted at Gurnee. I called and asked the price. First, there was $3K in dealer added fees which I was firmly told were non-negotiable...so buyer beware - its not listed in the ad, but in the fine print below. It also added financing incentives. I was going to pay cash, but fine. Ill finance. Then they told me that they wouldnt ship...that I HAD to pick it up myself. So I even looked into flights to IL from FL. But after all that, I was going to end up paying $30K for a $22K car. No dice.Ends up I found a dealer in CO with no added fees, I did finance and they had no problem releasing to a shipper. Price when I got it home including tax/tag/title/shipping? $23.5K....for a brand new car with everything I wanted and no hassles.

I would like to thank Mathew from Hyundai at Gurnee for assisting me in the purchase of my new car. He made the whole process easy and simple- he listened to all my requirements coming into this purchase and he did his best to meet all of them! I was very satisfied with my purchase and it wouldn’t have happened If Matthew didn’t not go far and beyond to get me in the car I wanted. I love my new car and I recommend everyone looking to purchase a Hyundai in this area to speak with him!

Nick Butler made our car buying experience a joy. A great salesman and an even better guy! Thanks for everything Nick my wife and I couldn’t be happier.

Great experience!! Chris and Jesus were very nice and extremely helpful!!!

I bought a used Nissan Rogue from them. The sales manager Matt Carter was excellent very patient and courteous. He never pushed, worked with me on test driving, price, financing and made sure I was happy with my decisions.Leonides Garcia really goes above and beyond what anyone could expect ! Excellent service and excellent managing his Enterprise, thank you!

I worked with a couple of salesmen there and a manager. They were all very nice and friendly, but I just didn’t have a good experience. I came in yesterday and we agreed on an exact price and payment plan as long as I came in the next morning since I had work. I come in and even though I made an appointment with the same salesman, they say he’s not there. So I ask for the manager I talked to and he’s also “not there”. So I agree to meet with a new guy and he tries to get me to raise the time to 72 months instead of 60 and $350 a month instead of 300 which I already agreed on before. They weren’t able to budge closer even though they stated different not even a day before. They say rebates change and I just don’t see how they can change in less than 24 hours. Also they asked for my debit card to show I was making a serious offer. And I gave them it but they ended up hanging onto it and I had to ask them three times to get it back. The second time I asked, they came back with a manager and still no card. I’d be willing to buy from them but not with the weird tactics they use to get you to buy high.

We purchased a 2021 Hyundai Sonata SEL Plus and had a wonderful experience. Friendly staff (thanks Matt!), efficient sales process and we’re beyond thrilled with our purchase. This experience was worth the drive from Michigan!

Great experience! Staff was amazing and made every single effort possible to work on a great deal with me. They were patient, kind, polite, and I actually had fun buying a car from them. Big shout out to Pasha and Leo for making the process painless and easy.

Mike Sprow was very helpful in helping us out with the new palisade. My wife and I love our new car. I would recommend this dealership.

Hyundai Gurnee is a really good car dealership. Kris Paul is really a good salesperson and we loved his customer service. We would definitely recommend him to others.

Leonides Garcia helped us find the perfect car! The service was fast and staff was very polite. An overall great experience!

Thank you ANTONIO O. for hooking us up with a brand new Santa Fe :) Our sales rep was Antonio O. Today and he was really helpful friendly and a great guy to work with for getting a new car. He made sure we get great deal and helped us understand about the car and pricing. From now on I’m getting all my future cars from ANTONIO, I would really recommend seeing him if you would like to close a deal on the car you are looking for.

Matt C was a very professional, friendly, and awesome to work with!

They will work with and help balance it out. Ask for Brian.

Kris Paul has absolutely helped me out in Gurnee Mills. He helped me and my family meet my budget with an amazing car and great customer service. He met my needs in a timely manner while also doing his other job duties! 10/10 amazing. Promote this man or give him a raise!!!!!! Thank you Kris

Antonio & Leonides were a pleasure to work with. They make you feel welcome and take care of you every step of the way. We loved working with them and will be customers for life!

Good experience here. Drove two hours from Madison WI, got a great deal on a car. Antonio was very nice.

Huge thank you to Roger at Gurnee Hyundai for making my car buying experience so great! Highly recommend seeing him if you’re looking for your next car!! Thank you!

Andres went above and beyond !!! No bait and switch games , very accommodating!!!

Great customer service provided by Pasha and Leonides at the dealership.we loved the approach and explanation of everything here.I definitely recommend this dealership and make sure you look for Pasha here. He is very helpful and kind.Pasha is just awesome 👍

Thank you Leonides. We got our 1st new car :)Easy and Straight forward to deal with! Awesome working with him, they gave the best price out of all the dealerships we have been to. Kudos to Gurnee Hyundai.Thanks for staying patient Antonio. Great work in making the deal, would suggest to everyone.

Pasha was amazing! The whole process was a great experience and would recommend Rohrman for any vehicle purchase.

Roger D in sales was a pleasure to work with. Honest and forthright, which is saying a lot! Plus, we got a great deal.

Leonides Garcia the manager treated me and brother like family! We negotiated a good price and it went very swell with Mr. Garcia! Hands down... I would recommend anyone to buy a car here. Once again thank u for taking care of me.