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Anthony Buick GMC
7225 Grand Ave, Gurnee, IL 60031, United States
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Anthony Buick GMC
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Ma
Review №1

Adam at the body shop did and excellent job detailing my 2020 1500 At4, as well as underspraying. There is no doubt in my mind he cares about every vehicle he touches and its nice to see nowadays. He went above and beyond my expectations! Highly recommended.

Ph
Review №2

We drove the 36 miles from Oak Creek to this dealership, it was well worth it beats anything we got up here.

Bu
Review №3

I brought my vehicle in for some major engine repairs, covered by the warranty program. This was not a dealer I had purchased my vehicle from. My dealer was unable to complete the repairs. Anthony GMC was able to get my vehicle in the next day, finish the repairs, and get it back to me within three days. They have a rental car facility on site, so I was never without a vehicle.The service was professional, very friendly, and they kept me informed on a daily basis as to the status of my vehicle.I am very pleased with their professionalism, and speedy service.

Cr
Review №4

Chris has been excellent at communication and explaining things. He has outstanding customer service skills.I appreciate all the effort he puts in to communicate and make hist customers happy.Great job, keep up the stellar work!

gm
Review №5

My salesman Chad & finance manager Matt were great guys to work with on purchasing my Buick, they did all they could to make it happen. Great experience 👍

Mi
Review №6

Love coming to this location. They are always very quick and friendly.

Mi
Review №7

Great experience. Appointment to replace both Day Light Running bulbs was for noon. Received call the day prior asking if I was dropping off or waiting. I intended to wait. I was informed that it may take some time as other cars with earlier appointments might extend my wait time. I was offered a ride home and also a ride to take me back. I opted for the ride home. Driver was courteous, the service rep who called me was very polite, and the technician who took my information was also great. Car was finished earlier than anticipated and received a call informing us of the car being ready. Great experience.

Ja
Review №8

Waited 2hrs without anyone updating me on my car. Paid $187 for something that is still happening to my car. It’s like they charge me to replace nothing.

Sh
Review №9

So far Ive leased 2 vehicles from them. Had to replace the 1st due to an accident (I wasnt at fault) and they were super helpful in finding something similar within my price range. Very fun staff, theyll make it a wonderful experience.

Na
Review №10

Fast and easy! Thank you for great service!

Ro
Review №11

I visited Anthony Buick with my Cousin wife yesterday. It was pleasant the mechanics seem to be polite. I have not been with them myself since I bought my Pontiac 6000. Which they had a program which helped me purchase a car. My husband was laid off from American Motors and his Grandmother had past we was able to take a trip with his mom to their home town. My job at St. Therese which is changed to Vista East had Catholic Nuns which was run with Compassion and Strength that flew through the community at that time like one big family. I started working their in 1978.

Sc
Review №12

Great experience and friendly/ helpful service staff

L
Review №13

Nice people-fair pricing

Ca
Review №14

Amazing place to buy vehicle from! Bil, Chris and Matt were all amazing to work with and willing to put in the work to make a good fair deal! Definitely would buy another vehicle from them in the future! Thank you guys so much, you all were truly amazing! 💗

an
Review №15

Thanks Anthony Buick GMC for providing the venue for the Buick Charity Car Show today

An
Review №16

When I picked up after after 2:00 p.m. on a Saturday (was told I could pick up anytime before 4)I was told my bill was over $70 for an oil change tire rotation. I was quoted earlier that day 59.99. That was slightly frustrating on top of that there were greasy hand prints on the front fender of my car the door, door handle as well as the steering wheel. The car was clean when I dropped it off. Nothing like grabbing the handle to your car and getting dirty oil on your hand. Then to top it off it was on the steering wheel too. I was very much looking forward to using this dealership for all of my future service needs. However after the lack of respect for myself and my truck Im not sure I will be using them ever again.

mi
Review №17

Everything went well..couldn’t be happier,except for noise from high pressure fuel pump,which I’m told was normal..my 2010,&2015 enclaves did not have that irritating noise

Mi
Review №18

Mike was great, it was a pleasure working with him. We still have questions about our Yukon and Mike has been there to answer all of our questions. I would definitely recommend Anthony Buick GMC, especially Mike.

Ri
Review №19

Chris showed awesome customer service, had great communication with updates about my Buick, provided me an awesome courtesy car. Overall staff great service

Ma
Review №20

Always wonderful service. The best I have ever experienced!

Mi
Review №21

Jeremy, Chris and Mark were highly professional and have top notch customer service. I’ve bought my share of new cars and Harley’s and I must say that the purchase process at Anthony GMC was one of my best experiences buying a new vehicle by far! It was just a fast no nonsense, no bullcrap great deal! I would highly recommend Anthony GMC!

Ke
Review №22

Scheduled the truck for an oil change- I waited for the work to be done. After I got the truck home, noticed that there were oily footprints all over my drivers side carpet and floor mat. I called back and spoke to my advisor, Mark - who quickly apologized and scheduled me back in the shop so his detailer could clean it up. Next day, they took quick care of this and Im very happy with the service. Thanks Mark for your help!

Wi
Review №23

Did not have the part it is supposed to be the. Recall item

Jo
Review №24

Bill Richmond was so helpful and knowledgeable. He made sure to show us how everything worked with out rushing us. He gave us the royal treatment for sure! We will definitely be back to ask for Bill! Thank you Bill for making our experience unforgettable.

An
Review №25

The Service shop is wonderful. They keep you informed of the process and when your car is ready. They are honest when something needs to be taking care on your vehicle. Great experience.

Ar
Review №26

Looking for a car. They were closed. Nice selection on the lot

Jo
Review №27

The trim of my vehicle fell off because the latches broke. Adam in the body shop fixed it right away without a question as quick as possible and got me on the road in under 15 minutes. Great customer service!

Ke
Review №28

Treated me like I mattered from the time I arrived. Nick S. did an amazing, HONEST job in helping not only find the truck of my dreams but also helped me fit it into my budget. They are a fair group and Chris B also ensured I was treated very well. Mike ran me through the truck post purchase and made sure everything was set up and I knew about every bell and whistle on the truck. This dealership deserves your business, lucky for you they will earn it too.

Mo
Review №29

Worked with Christian who was great! Would certainly recommend anyone I know who might be shopping for a car.

Ma
Review №30

I had a problem with my cars transmission and they fixed it. It took a couple of days and they made sure I had a vehicle to drive while my car was being fixed. They called me and kept me in the loop as to what was going on with my car. They were all great!!! Thank you!!

Ge
Review №31

BUYER BEWARE. DO NOT LET THE SALESMANS AND ANTHONY BUICK TEAM CHEAP YOU OUT. IF THEY PROMISE YOU SOMETHING, MAKE SURE TO GET IT IN WRITTING. THEY TOLD ME I HAD THIER WORD THEY WERE GOING TO WORK WITH ME TO RESOLVE AN ISSUE WITH A 3 DAY OLD CAR I JUST BOUGHT AND BASICALLY TOLD ME TO F OFF WHEN I DROVE BACK TO THE DEALERSHIP WHICH IS A 4HR DRIVE. COULDVE JUST TOLD ME NO AND NOT WASTE 8 HRS OF MY TIME FOR NOTHING.

We
Review №32

Good experience, i got a very nice car. However. Salesman made two separate comments about me being successful for a young woman. And had good credit for a woman. So Ill say he was good enough (for a man). Financial services were fine (for a man you know). Felt like experience was good. but that comment is dated and you should get with the times pal.

Da
Review №33

Jeremy Reeves was very kind and spent time explaining everything about our purchase. Anthony Buick GMC is a very clean and organized. We are excited to have our new truck and look forward to building our relationship with the dealership.

Mi
Review №34

My experience was nice I was maybe there about an hour they completely fix my car in a timely manner and wash my car on top of what they did and yes I was happy

Ro
Review №35

Sam Was Exceptional During The Whole Process. Very Very Professional But Also Courteous To All My Needs.

Bi
Review №36

Anthony Auto Group did an outstanding job on my Buick Regal, they went above and beyond and I really appreciate the effort. Thanks again!!

Ni
Review №37

Jeremy Reeves was a pleasure to work with. We had been to other dealerships and no one can compare to him. I asked for his cards to hand out to my friends and family because everything was transparent and seamless. I am very grateful for his help

Ja
Review №38

Best buying experience we have ever had! This is the place to buy! No need to shop elsewhere..

La
Review №39

Bil was ver friendly and informative. I really appreciate his patience with answering all my questions.

Ke
Review №40

Mark is always welcoming and goes beyond ordinary customer service! Thank you Mark for all your assistance! You make it a pleasure to apart of the Buick family!

Te
Review №41

Very Kind and helpful waiting wasnt bad at alI even doe they were very busy even wash the car. Outstanding customer service

Ca
Review №42

Christopher is a well experienced auto tech and treats us with respect also explains everything about our service. I’ve bought 4 vehicles from Anthony’s in the past years and serviced them there also. I’m a satisfied customer. In addition Nick Smoot is an awesome salesman. I will come back in the future to patronize this dealership, thanks.

Ru
Review №43

Worked with Chad and Chris, they were awesome!! I got a nice truck!

Ro
Review №44

Excellent place and people!The salesman was great!I went to a lot of places, they were the best.

So
Review №45

Bill Richmond is my go to person. Very personable. Extremely helpful!

De
Review №46

Cant put into words how awesome my experience was. Mike.R and the team at Anthony Buick GMC made sure I got the best deal at the best rate! And got top dollar for my trade! Couldnt be happier with my 2021 Sierra, thank you!

An
Review №47

My son bought a Buick Encore from them on February 5th. What a Great first experience. Jeremy R was the person that we dealt with. He did a great job explaining everything to my son and answered all his and my questions. I was there to make sure that my son was treated right and I didn’t need to be there. What great representation for GM. The entire staff was great. Will definitely look at them when I need another vehicle for myself.

Ma
Review №48

If a deal doesnt go through, is it common practice for the sales manager (Grundeman) at this location to call and harass a prospective customer and tell them that they hope they never have to help me in the future, and insult me because I am from Indiana? Because that is what happened to me.A deposit is not a guarantee of purchase and is not legally binding. Its unfortunate he had to resort to such a nasty behavior. Im completely offended and disturbed by this, and in hindsight, relieved he did not get my business. Im glad there are other dealers out there who actually know how to show respect to their customers.

An
Review №49

Was a good experience took care of what I needed was fast and easy. Left happy with a new GMC Acadia

Pa
Review №50

It was all in all a pleasant experience. I took a couple of trucks for a test drive. My wife test drove one of the trucks (the one I purchased by the way). Chad, the sales agent was courteous, knowledgeable, accommodating and was great to work with. I was not in a hurry to buy a vehicle and never felt like I was being pressured to buy. The Sales Manager,. Chris, made me a very fair offer, one that was hard to walk away from (obviously I did not walk away or I would not be writing this experience). Matt with the Finance Dept. was also a pleasure to deal with. He found us great terms and made the ordeal fairly painless.I would definitely recommend Anthony GMC to my family and friends.Paul Hoetzer

Mi
Review №51

Glad to have a nice dealership in town

Sy
Review №52

First time at this dealership for service.. It was super easy to make an appointment online. When I got there, my service consultant was very courteous and the wait to get my car back was very short. Comfortable waiting room, and they even washed my car! I will be back.

Ad
Review №53

The facility and staff were nice when we visited, but when it came time to start the buying process, they made it incredibly frustrating (and ultimately impossible).

Lo
Review №54

Exceeded expectations. pleasant experience, communication was great.

Ma
Review №55

Mark Hett was very excellent he was very good to explain the problem I had with my car.

br
Review №56

Very nice people who took care of my vehicle quickly

er
Review №57

Very friendly, helpful and knowledgeable staff! Love this place!

Ha
Review №58

Great Team !! Mike did an excellent job answering all of our questions. We have been a repeat buyer at Anthony. This will be our 6th auto purchased.

Ly
Review №59

Super easy, efficient and a wonderful process. Everyone was incredibly professional and made us feel welcome and comfortable.

bo
Review №60

I like working with Nick Smoot that’s the beat part of working with everyone. He is a great person. And so are the other sales men.

La
Review №61

I dont know who this Sarah person is that keeps calling me from this dealership. I had told Manny (the salesman I was originally dealing with) of our situation. He has been very respectful and diligent in dealing with our wishes. But to be hounded by an office person, is just down right disrespectful. Not to mention of her condescending manner when speaking with me and cutting me off not allowing me to finish what I needed to tell her only ending up in the two of us raising our voices and screaming at one another. These calls that I received once a week is nothing more than an ugly reminder to my husband of just how terminally ill he is. You can be sure that I will go to great lengths to go to any other dealership then this one.

Ch
Review №62

The entire Anthony Team is fantastic! From the time I dropped brought my truck in to the time I paid for services, each person I interacted with was nothing short of kind, articulate, and each had a great smile. I would recommend this dealership to anyone looking for a new or used car! Many thanks!

Jo
Review №63

Sam Zayed was AMAZING to work with! He was knowledgeable and knew what I wanted/needed even before I did!! After hours of my own research, I was 100% set on a GMC Acadia only to be disappointed at the lack of cargo space. Sam asked if Id considered the Buick Enclave..? Um no, its a Buick... I drove the Enclave and fell in love with it, who would have thought... Its a Buick!Derek was great too, he was open to my trade requirements, and we reached a win win compromise.Matt Larson is my HERO! He was able to quickly set up my deal and even found me a better financing rate than my pre-approval.Ive already suggested my friend visit you guys as shes in the market for a new vehicle. Your team made me and my daughter feel at home, we never felt pressured. A++

Be
Review №64

Let me start by saying how nervous I was to even get myself here, but Javier made it very easy. Provided me with excellent service and answered every single question I had! I waited so long for this and the day finally came, and they were fantastic! I highly recommend you guys stop in and get your vehicle here! Javier and everyone made us feel super welcome and extremely happy! Now to enjoy my car!!

Ra
Review №65

Technician broke my dashboard while replacing recalled passenger side airbag. Spoke to to director of services Eric. He refused to repair the dashboard. They even left something loose inside dashboard that rolls from side to side when making turns. I clean my vehicles, so I know that crack wasnt there before. I wont be taking my vehicle for oil changes and maintenance no more. I was looking forward to purchasing another vehicle with them again. But that not going to happen!

Sc
Review №66

Mark Hett always goes above and beyond to make my service visit perfect

Cr
Review №67

Went on shopping around looking to possibly replace my 2019 Equinox. Nick Smooth was taking care of me. The quality of his effort was fantastic. No severe pressure. He listened to all my requests. His attentiveness was extraordinary. We purchased a vehicle for my wife earlier this year and we were extremely satisfied. Thats why I went back. If I decide to purchase another vehicle I will definitely go to Nick

Ed
Review №68

Chris continues to be a wonderful, professional, and personable guide to my service needs!

Ju
Review №69

Moses, Bill and Nick were amazing. All three gentlemen were honest and straightforward in the negotiation process. Overall very helpful. I am satisfied with my purchase. A1 service for sure!

Mr
Review №70

I have to give a big shout out to MIKE and all the guys at Anthony Buick they made my car shopping experience the BEST!!! I got a great price for my husbands Suburban, I would definitely recommend them to any and everyone, thank you!!

Co
Review №71

If I could give 10 stars I truly would. I dont usually fill out these surveys, but after the amazing experience I had with Anthony. This is my third purchase from Anthony GMC. Last week I went in to get a copy of my lease agreement. I was trying to see if I should buy it out or not. I sat with Zaya who is like family now, and treats me that way. He did the financing for my last 2 purchases. He took the time to see my needs and wants. I was all over the place. I had leased my last 2 vehicles, and wanted to purchase. I had a long list of wants lol. He told me he was going to put me with a salesman he highly recommended. I met Mike my salesman that day. He was super nice and kind. I did not get any pressure to do anything that day. He made this so easy and zero stress. When can you say that buying a vehicle? We did everything over the phone. I was literally at the dealership yesterday inspecting the new vehicle for under 2 hours. That is with signing everything. They were so helpful I never had a better experience there or with any vehicle purchase for that matter. If you want a wonderful experience, with wonderful and trustworthy people please go see Mike and Zaya, you will not regret it!

ma
Review №72

Well report back later. Car is in there now for service on covered warranty. Im sure hoping Anthony is honest. Leary these days.

Ch
Review №73

Great customer experience. The service advisor Chris was very helpful. And the people there are very friendly

He
Review №74

They were great and followed all the crazy protocols the world is faced with in the current environment. Appreciate the fact that Sarah stayed with me when I would only communicate via email. Once it was turned over to Mike - it continued on a great path. There were a couple things that could have made this experience go really bad, but they handled it all professionally and made it work. Having the car I finally decided upon not available when I got there - but immediately having a workaround and again - made it happen. Also having to come back because of the confusion with the plates and also was told something with a signature. They got the plate issue squared away and the signature issue actually was letting me know there was a $1000 fee that I should not pay. I would not have been any wiser but appreciate them making it right with me. So yes, Id definitely go back again - although i love my car so itll be a very long time! :)

Ro
Review №75

I PURCHASED THE USED 2017 GMC 6.2 AND HAD A HELICOPTER LIKE SOUND WHEN GOING STRAIGHT AND LOWDER WHEN I TURNED LEFT. AFTER OWNING ALL KINDS OF GMC 1500s I KNEW IT WAS AN AXLE BEARING, I TOOK IT IN AT THE TIME I MADE MY APPOINTMENT FOR AND IT WAS DONE 4HRS LATER. AS I HAVE REPLACED QUITE A FEW IN MY SHOP, I KNOW WHAT KIND OF A JOB THAT IS, THEY DID IT ON TIME AND RIGHT. I VERY MUCH APPRECIATE THAT. THANK YOU TO WILLIAM IN SERVICE AND WHOEVER DID THE REPAIRS. IT WAS A FLAWLESS APPOINTMENT

Th
Review №76

Chris G in the Svc Dept is a keeper~ we were thrilled when he returned to Anthony. He’s pleasant, attentive and makes sure everything is done correctly.We also Had a quick visit with Nick Smoothie who is also a keeper. When it’s time for us to buy, Nick will be our guy.A great dealership require great sales and service department ~ you’ve go the team that works well for us.Terry & Ken Horcher

Da
Review №77

Mark Hett is a great rep.

He
Review №78

I will never purchase from this place again.Tim Conlon and Chris were great, they deserve 5 stars. But the issues we had were something that upper management dealt with. After purchasing our vehicle on a Saturday, we drove it home, and realized it had problems. Monday it went to our local ford dealer and we spent over $2000 to repair what was supposed to be a checked over used car. After contacting them, they mailed us a check for $250. We felt like spending $22,000 on a vehicle meant it should have been checked out before they sold it. After several calls, its apparent that this is as far as we will get with any reimbursement.

Je
Review №79

Chad my sales rep was responsive, and knowledgeable. Sarah was very friendly and showed great customer service skills. I appreciate the quick turnaround.

Je
Review №80

Check engine light was on. As soon as I got there they pulled my car in instantly. They fixed the problem with 2 sensors on my 2018 lacrosse. And I had 3 recalls and they fixed the recalls while there also. Brought car in at 10am and was done by 3pm . Awesome customer service and even better mechanical service. A++++ in my book any day. These guys are good!

Er
Review №81

You lost a sale from me today. I made contact with full intention of traveling and buying a new car TODAY. Went back and forth a number of times straightening out a price I was ok with on a new GMC Terrain, including a couple discounts/rebates. After finalizing the price with Sarah(approved by Chris the SALES MANAGER), running my credit, determining financing, Chris calls me and takes away one of the discounts. You dont change the price approved IN WRITING at the last second like that. Bad business. Disappointed.

Ni
Review №82

Went in for an oil change, walked out with a rental. They found a few things wrong with my car and took care of them, no problem at all.

Na
Review №83

Always a pleasure! Service Dept. has very polite and knowledgeable employees. I am always treated like family when I go here.

Lo
Review №84

Great service and price for synthetic oil change and tire rotation.

Ma
Review №85

Always a great service experience

Li
Review №86

Service was done on time and the car was washed! Pleasant experience.

Sa
Review №87

All of the staff at Anthony Auto Group were extremely helpful, friendly and professional. The buying experience was very easy and comfortable. They answered all of our questions as to the paperwork and all of the vehicle features. I will definitely buy another vehicle from Anthony Auto Group and will highly recommend them to anyone I know who is looking for a new or used vehicle.

Ja
Review №88

Great staff, friendly service good pricing. Ask if zack L is working

Em
Review №89

Tech didnt have time to listen to problems.

Ra
Review №90

THEY BROKE MY DASHBOARD when replacing recalled passenger side airbag. DID NOT FIX IT!!! LIED TO MY FACE. STATING IT WAS BROKEN ALREADY. I clean all my vehicles, so I know for a fact it wasnt broken.

Ki
Review №91

My salesman was very nice and explained everything , def would recommend

Th
Review №92

Quick fast polite

Ke
Review №93

Brought car in for road noise in front end. They let me leave the car that day and by noon the following day it was fixed. I was contacted that next morning for confirmation of the problem.

Be
Review №94

Received helpful and informative assistance from the service department who worked with our extended warranty to take care of one of the issues we reported along with another one they found during an overall inspection of our vehicle. Appreciate the effort put in to make sure we drove away with a fully functioning vehicle.

Sh
Review №95

Upon my arrival Monday @ 9:30am for my scheduled service appt. Service Advisor Mark Hett couldnt find my service appt order (Customer#130674) which I placed online at Anthony Buick, 2wks prior. My appt order was for 4 new tires and that had never reached the Parts Dept. They did not have the tires per my service order (Hankooks). I had to settle for Continentals. Seems those tires were in Anthonys inventory.My Service Advisor asked me 3 times if I had ordered the tires prior. My answer was NO. Very annoying after being asked the second time. Mark Hett never explained the $100 Rebate process as he forgot. He just emailed it to me after I inquired about it on Tuesday afternoon via email to Anthony.My wait experience time was 2.5 hours. Besides new tires and an alignment, I had the oil changed. That shouldnt have taken 2.5 hours.I purchased the car at Anthony Buick and over the years, my service experience has been poor time after time. Trying hard to support local businesses here in Gurnee. I will start looking elsewhere moving forward for service on my Buick. Anthony needs to get their act together. You do not have a very good reputation here in the Village via social media comments and I am tired of the run-around experience. Hopefully after Anthony moves within the Village, I might return.

Ja
Review №96

Jeremy Reeves is an EXCELLENT representative. Friendly, knowledgeable, not pushy at all. When I was taking delivery, he was VERY well informed on all the features of my new Envision, and spent nearly 1/2 hour in the car with me to cover all aspects of its electronics. Overall, I was very pleased with my experience.

Ji
Review №97

Very professional. I was very impressed with how well they are handling staying socially distant, wearing masks, and keeping there customers safe. The sales team is very polite, kind, and knowledgeable. They were able to meet all of my new vehicle needs. This was by far the best buying experience I have had in my life.

Vi
Review №98

Great staff. Mark was so very helpful and cooperative. Keep up the great customer satisfaction attitude.Again thank you Mark.

An
Review №99

A Good place to get your GM car worked on. Ive had no issue until my last visit hence 4 star rating. A mechanic/CS rep had a lack common sense. I was suppose to get a tire rotation and they couldnt find my tire lock. Neither the mechanic or CS rep look in the trunk where it was. Also they didnt have a general tire lock for my car which shocked me. Once I found it, I walked back and talked to my CS Rep and told him Next time look in the trunk and walked out. Plus Ive had a few sales people pushing me to buy a car which Im not going to do.

Ja
Review №100

If you need a new GMC or Buick or a good deal on a used car go see Nick, a sales rep at Anthony. Ive known Nick as a salesman for just over 10 years, hes honest and will get you a good deal.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:7225 Grand Ave, Gurnee, IL 60031, United States
  • Site:https://www.anthonygurnee.com/?utm_source=google&utm_medium=organic&utm_campaign=anthony_buick_gmc_gmb
  • Phone:+1 847-856-3000
Categories
  • Auto parts store
  • Car dealer
  • Auto repair shop
  • Buick dealer
  • Car repair and maintenance
  • Car service
  • GMC dealer
  • Oil change service
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–6PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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