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Gurnee Chrysler Jeep Dodge Ram
7255 Grand Ave, Gurnee, IL 60031, United States
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Gurnee Chrysler Jeep Dodge Ram
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De
Review №1

Alonzo did an amazing job selling my truck to me. He was able to answer all my questions I had in regards to purchasing my car. I was a bit nervous and I questioned myself if this was a good move. He ensured me that this was a great buy and that I will not regret it.I am extremely in love with my new car. I could not have made this purchase without his great sales man skills and knowledge. I will definitely refer my friends to him. Great job Alonzo!

ed
Review №2

Beautiful service from this guys, best in all area , they are always friendly and helpful, solving your car problems with the smile always on there face

Me
Review №3

Quick and clean service. Lots of times to pick from. Comfortable waiting room but offered other options if you dont want to wait. My service manager was awesome and friendly.Did not give a five star rating because one of their service folks was heavily into cursing and complaining which could be heard from the waiting area. Im not a prude but this was definitely not professional.

An
Review №4

Alonzo made it very easy for my wife and I to buy a new car. After doing my diligence with other dealerships, I chose this dealership because of their competitive pricing, interest rate, and the process was extremely smooth. It was great doing business with both Alonzo and the entire team over there.

Be
Review №5

Brought my truck in to have the third brake light and headliner replaced due to water leaks for the second time. I had it replaced the first time at a different dealership. When I got the truck back it had a chip in the paint on the drivers side door and the headliner had multiple rattles in it. My service advisor told me when I dropped the truck off that he would take very good care of it and that they wont treat me like the other dealership since they are better than them. He apologized multiple times for it happening and I then told him it shouldnt have happened since they were better than the other dealership.

Pa
Review №6

Dough in in the service department was espectacular!!! Since the first time I called he answered all my questions about my jeep. He would always be there when I needed him and even went to my house on a rainy bad day trying to help me out. It’s very unlikely that someone would make time out of the work place to help service my jeep! Dealerships need more people like him! I am so pleased with all his effort and help very much appreciated! Thank you so much for everything!

ch
Review №7

Santi did a amazing job got me the car i wanted best sales rep i had

Th
Review №8

My car unexpectedly broke down on the side of the highway. Even though I had never been there before, I was treated like I have been going there for years. Doug Adam’s came out, did a quick scan of my vehicles diagnostic codes and told me “before you call your wife for a ride, let me see what I can do!” An hour later, they managed to diagnose the issue, fix it and get me back on the road…with NO COST to me. Best experience I’ve ever had at a dealership and earned my business in the future!

He
Review №9

From the moment I drove in Douglas took care of me right away! Extremely happy with his services. My go to place for my Jeep Srt 8.

An
Review №10

Go see Alonzo! One of the best buying experiences Ive ever had! He shoots you straight and does whatever is available to him to make you feel like you made the right decision to buy. Good, funny dude as well which makes the process less painless. A+ all day.

El
Review №11

Chris G. in service is always so helpful. When I have gone in for service, he listens to my concerns and gets vehicle checked thoroughly. He then proceed to explain patiently all options and costs to me. Once I pick up vehicle its also vacuumed and washed.

Jo
Review №12

Douglas was extremely professional! They completed the service of my vehicle the same day!!! It was done in a few hours. They even gave me a lift to my home while i waited for it to be complete. Now my vehicle is running smoother than EVER before! Thanks Doug!!

Mi
Review №13

I live about 5 1/2 hours away and had started looking on the website about a week in advance for the vehicle I was wanting. The 2021 Jeep Grand Cherokee L was hard to find in my area with all the features I wanted. Jessi contacted me first, she was great and got the info about all the features I was looking for. Alex contacted me next and we talked throughout the week about the vehicle, financing, etc. He was able to track down parts I had to have in order to make the vehicle work for me. When I arrived at the dealership the staff was very friendly and helpful. I got a beautiful new vehicle with minimal effort and the features I asked for. They definitely worked to make my time and trip worthwhile.

K
Review №14

A friendly smile, warm hospitality, and excellent customer service best describe my experience with the folks at the Gurnee Chrysler Jeep Dodge Ram dealership. My sales rep was Steven and he is the best. My finance guy Mark was great too! They were the perfect gentlemen, and thanks to those two guys, I drove off the lot with a car I love. I recommend Steven, Mark, and the Gurnee Chrysler Jeep Dodge Ram dealership. I left feeling positive, and I had a wonderful experience!

Mi
Review №15

Douglas was very helpful and informative from the moment I parked my car to the moment I drove off the lot. Overall great experience! I will definitely refer my friends and family.

Ju
Review №16

AMAZED AT THE ATTENTION TO DETAIL I RECEIVED AT THE DEALERSHIP TODAY! They treated me like family and very welcomed. I was a new customer not knowing what to expect with my low credit score (dew to Covid). Santiago(salesman) and Bill (sales manager) helped be so much and I cannot thank them enough for the deal and amount of effort they put in to get me the best deal possible! I totally recommend this dealership! The staff is phenomenal!

Ka
Review №17

Again as in the pass, had great service. Douglas was very caring and explained things to me. Did an awesome job of taking care of my concerns and issues with my car! Thank you all at Gurnee Jeep!

Th
Review №18

Salesman Steve did a great job helping us. He went out of his way so we could get a fair deal on our new 2021 RAM Larimie. We love our new vehicle and the new RAM hats you bought us! See Steve for the best deal in town.

Ca
Review №19

Every time I have been to the Gurnee Jeep dealership I have received great customer service. Everyone is always so helpful and professional. The couple times I have been in the service department they have kept me updated and got me in and out in a timely manner. Would definitely recommend.

Li
Review №20

I had the best experience buying my Jeep from Alfonzo Massey. He was very kind and patient with me. He took the time to show how to set up all the great features in my new Jeep. We need more people like him!

De
Review №21

My visit on Monday was Great as usual. Christopher is an amazing service consultant to work with. He gives you excellent service and he genuinely cares about his customers.

Ra
Review №22

Checked what I originally came in for and ended up being complimentary despite taking the time and effort to check the tire! Actually had nitrogen to fill my low tire which is very difficult to find. Said to always call if it went low again and would move further in the process if absolutely necessary. Very prompt service. Highly recommend and may even call to make sure he can stock my filter for oil changes in future!

ma
Review №23

Absolutely loved my car buying experience here. The General Manager Alex Sandoval was very helpful. He made sure to make it a very pleasant car buying experience. Very friendly and I didn’t feel any pressure to pick the first vehicle I was shown. I would definitely recommend this dealership to anyone in the market for a vehicle. After our purchase Danny was very helpful with making sure we knew where everything was on our new car and all the features it offered. A very pleasant experience, will be shopping there for all our vehicles.

Mi
Review №24

Service Rep, Chris G, was very helpful and available when needed. He took my car in quickly for the check engine light and resolved the issue in a reasonable amount of time. No concerns or issues.

As
Review №25

Alonzo made the usual stressful, painfully long car buying process a breeze. It was simple and he got me within range of where I wanted to be on car payments. The car I wanted wasn’t on the lot but he found exactly what I wanted at another dealership and had it driven over the same day. I’m super happy with my purchase and would recommend Alonzo/Gurnee Dodge/Jeep to anyone. The 2021 Jeep Grand Cherokee L Altitude 4x4 is 🔥!!!

Te
Review №26

Alex Sandoval was a great sales person, got me everything I wanted and asked for. Most importantly kept me updated thru out my whole factory order definitely would buy from this dealership again they are blessed to have Alex there, the whole staff was just as helpful also.

Tr
Review №27

The service department is top-notch. No waiting, friendly and knowledgeable managers, courteous, and efficient. Oil change and free car wash in less than an hour, always worth the drive to Gurnee Jeep!

An
Review №28

Doug in the service department was awesome! He took care of everything we needed. He has a good sense of humour which I appreciate!

Na
Review №29

The service dept is amazing! They do their due diligence and will resolve whatever the issue is. I am so pleased to have found a service dept that truly has the customers best interest at hand. 💯 Recommend Gurnee Chrysler jeep dodge for service!!

Tr
Review №30

The service department was excellent, efficient, and that all of my expectations in a very timely manner. Chris was friendly, explained everything in detail, and I would highly recommend him to anyone needing service needs a Gurnee jeep.

Ro
Review №31

I bought my vehicle at Gurnee Dodge in 2011. Any issues I have ever had with this vehicle have always been handle very professionally and very timely. The service writer, Chris Ghamayem, has been amazing every step of the way. He is extremely helpful and relentlessly advocates for me. I have done every recommended service on the vehicle and have always done so through Gurnee Dodge. They know I do everything I can to take great care of my vehicle. They stand by their word and take care of the rest. I have great trust and faith in Gurnee Dodge and in Chris and I recommend them to anyone I talk cars with.

Ro
Review №32

Our sales representative Santiago Soto was amazing!!!! Excellent Customer service! No pressure, him and chad worked with us to get the right numbers so I could walk away with my 2021 Jeep Rubicon! My Dream Car you guys are awesome. This is our second Jeep Wrangler purchased from this dealership, won’t go anywhere else and will highly recommend this dealership to anyone!

Ri
Review №33

Been using the Service guys at Gurnee Jeep since I bought the Cherokee 5 years ago. Never had a bad experience. They are knowledgeable and explain all that needs to be done clearly. I would highly recommend these guys for Jeep service.

JE
Review №34

They drive a hard bargain but I was able to get them to include the plow lol

Jo
Review №35

Chris Hart and Mike M. took great care of my daughters car. It was taken care of quickly and efficiently. No attempt to add extra problems like Ive had people try in the past.Great people, great place and Ill definitely be back.

Du
Review №36

Dropped off my Jeep Wrangler to get a lot of work done. New lift,tires and wheels and couldn’t be happier with how it turned out. Darrin in parts was incredibly helpful with getting me the parts I wanted for my Jeep. Will definitely be back in for more work on my Jeep in the future.

da
Review №37

Thanks steve and james for the new truck love it!!!

da
Review №38

I did not think that there are still such car dealers in these days , I was very pleasantly surprised by the service and professional !! thats very nice When you go to the dealer and he doesnt force you to do anything, and most of all he is open to negotiation .

Ch
Review №39

Great overall experience! Exceeded my expectations

Ko
Review №40

I’ve been coming to this dealership for about 5 years now. I started coming here after I had an issue with another dealerships service department. They have always been kind and respectful of my time. I just purchased my third vehicle from them and Madeline was amazing. She helps us find what we need and within our budget.

He
Review №41

Great place everyone was friendly and able to help work out a deal with me to get my very first car!

Ti
Review №42

This dealership is amazing!!!Danny was fantastic. He was patient,yet attentive. He made the whole car buying experience so much better with less stress. I look forward to work with Danny anytime!! Carl, was an amazing help on getting everything squared away. He really worked hard with the right people to get us the right thing. I will never go to another dealership again. They were super respectful, super friendly and not pushy. THANK YOU GUYS!!!Edited to add:Nick who helped us at the end with signing our paperwork and explaining our warranty was fantastic. Made me feel so comfortable with my car purchase. Thanks again!

Ka
Review №43

Best dealership around. Angel and Carl where on point. Left with a new car in no time at all. They made the process pain free.

Be
Review №44

Steve was so professional and helpful. He went beyond to help us get the car we wanted. He will be going back to school soon and we will miss him. We wish him the best. Very satisfied with Gurnee Dodge.

El
Review №45

My first time buying from the dealer and very upset. Purchased a vehicle and was sold a vehicle that the dealer knew it had mechanical issues. The transmission was going bad. Not even a week. When I took the vehicle back this place told me was not the transmission. Took the vehicle to two mechanics and both said that it was the transmission. The dealer bought the vehicle for way cheaper than what I paid for it. I been waiting for my check for what they bought the vehicle for 2 weeks now. I do not recommend anyone to purchase a vehicle from the dealer. The make you wait and don’t even care about calling the customer back. Bad experience with them and I Highly recommend purchase your vehicle somewhere else. When you walk in this dealer all the sales guys are playing and talking around. They do not care about their customers. Customer service always should be priority.

Mi
Review №46

Great experience. Khoi was awesome. Easiest car buying experience I’ve ever had. Even found something wrong with the vehicle I was buying that I missed and made sure it was fixed before I left the lot.

An
Review №47

That is one of the best car buying experience yiu will have with these guys they’re great treats you with respect and value your car buying deal I would recommend anyone to Gurnee dodge Chrysler 6star rate

An
Review №48

I was greeted by salesman name Khoi. He very helpful patience. Got me a 2018 wrangler. Super happy. Nice and motivated salesman..highly recommend.!!

Ry
Review №49

Went there to buy a jeep grand Cherokee. The asking price was 35000 dollars which accorfimg to the salesman, included the certification. When I got to my appointment The vehicle I wanted to purchase wasnt even there. After an hour of waiting the vehicle showed up and smelled like cigarette smoke and chemicals to try to hide the smell. The car was dirty. We went inside to talk numbers and negotiated the price of the car down to 32000 but he told me I would have to pay the 3000 dollar certification or he wouldnt sell me the car. Certification of a used car is useless. It does nothing for the value not to mention that brings the cost of the car back up to 35 grand. I will never buy a car from here. Giant waste of time

El
Review №50

This is the first time I purchased a vehicle by myself, and it was so easy, not at all intimidating. They made it enjoyable and fast. For all of my car’s maintenance needs, i work w Chris and his team. They are always reliable, responsive to my text messages, polite and courteous to me and my dog who loves to visit the shop. All around a top-notch team who provides great service and a great experience. Highly recommend!

Al
Review №51

Service agent Chris went above and beyond to find a better deal for my service that day. Way to go on keeping customers interest in focus.

Je
Review №52

MY EXPERIENCE WAS BEYOND WHAT I EXPECTED!!! I was referred by my cousin to salesman Jared who treated me like family as soon as he welcomed me in! The atmosphere is relaxed and open concept. Jared helped me get a fair number on my trade too. My husband and kids love our new family/road trip SUV! Jared, if youre reading this brother, I hope you stay safe and take care as well.

An
Review №53

Came to the service center to get my brakes checked. Just to look at them cost me $160. They came back with a quote of $2600 worth of repairs. Paid $160 for almost no information about what was actually wrong and was only told that itll cost $2600 plus having to wait for parts to be ordered. They explained nothing to me other than just normal wear and tear. I brought my car to another shop and had it all fixed for $400, and that included a free oil change, and was shown exactly what was wrong and had everything explained to me in detail including them physically showing me the issues. I even asked them about things that this dealer claimed I needed replaced, and was told that there was absolutely no reason that I should have to replace those parts and they showed me exactly what it was and how those parts were perfectly fine. Glad I went elsewhere and had my car as good as new in only a few hours without being robbed out of thousands of dollars. Learned my lesson not to trust this dealer and definitely wouldnt recommend them. Its $160 just to roll through the door for diagnostic testing.

Jd
Review №54

Doug is awesome and the service overall was fantastic.

Te
Review №55

Amazing Service!! Madeline V. was very professional and would definitely buy another car from them or refer anyone. 10 star dealer in every department. We love our New 2021 Dodge Challenger R/T!!!

Ma
Review №56

Bought my truck from a very helpful young man at this dealership. I recently called back the dealership with a warranty question and my call was transferred to a rude condescending salesman. He had me on speakerphone and his smart remarks were met with laughter by others in the office.I was extremely offended and I will never set foot in that dealership again. I found another dealership closer to my home.

Da
Review №57

Purchased a used 4runner from them. They were very attentive and courteous. Jessica Mata is a great saleswoman, she addressed every concern and answered every email even 2 months after the purchase. I highly recommend her as a salesperson and wouldnt hesitate to recommend this dealership.

Sm
Review №58

Illya was my super star sales rep who took care of my husband and I and I must say what a great kid!!.. He was very helpful, he answered all of our questions and even provided a great deal for us to get in my new Jeep. Thanks Illya for doing such a great job!!! Keep up the great work.

na
Review №59

STOP! 🛑 CAUTION! 🚫 WARNING ⚠. DONT DO BUSINESS WITH THIS PLACE! I took my car to Gurnee Dodge to get the check engine light and a vibration looked at. The service consultant called me and said, they needed to change the spark plugs and coil. He pointed out that it would cost around $800.00. So I gave him permission to fix it. After performing the initial procedure and securing my $800.00, the service consultant called back a second time saying I hate to be the bearer of bad news but your cylinder heads needs to be replaced and that will cost you around $4500.00. I told him not to proceed. Of course he knew the extent of the problem when he connected my vehicle to the computer but conveniently failed to notify me during the first call. He had the opportunity to be honest and upfront but he knew that I wouldnt give consent for a total repair bill of $5300.00, so he figured he would get $800.00 out of my pocket, which turned out to be $967.00. My car ran worst than before and the issue I came in for was not fixed. I would not recommend this dealership for any reason under the sun. CAUTION ⚠ WARNING ⚠ STOP 🛑!

Ke
Review №60

I had a great experience purchasing my car at Gurnee Dodge. Alonzo and the team did a fantastic job. They were helpful, fair and informative. I will be recommending them to friends and family and will be a return customer.

BO
Review №61

Walked in for my appointment and met Doug Adam’s, my service advisor. Very friendly, inviting and knowledgeable. We had an issue with our Grand Cherokee that had been persistent for the last couple of years that another dealer could not find an issue with. Doug and his team found it and got it taken care of. He kept me informed every step of the way and also suggested needed services per the maintenance schedule. Go see Doug for your services.

Ja
Review №62

The sales guy Jim was a great help and was always in my corner to get the best price . Of course you gotta do your own research as well .I did mine and saw their sister dealership had a certain price on the car I wanted and they matched it. Even after couple days I purchased my Jeep gladiator , Jim was quick to answer my phone call to answer questions even on his day off ! The finance department are honest and straight forward . Nick was the one to work with me. There was initially a hiccup but he was about to resolve it the next day for me . Over all the staff is friendly and helpful .

Ch
Review №63

Dont buy from them they roll there odometers back Im going through the problem with them right now and I was dismissed when I brought the problem to them

Gi
Review №64

I worked with Chris in service and he made the service experience pleasurable. I had to get new brakes and rotors on the front and back and the price was fair and the work was done pretty quickly. I will go back again for the great customer service!

Om
Review №65

The service that I receive was AMAZING!!!! I was greeted upon arrival and ask quickly if I need help. Sales person named Alonzo offered to help, he was very prepared, had a lot of knowledge, ask the right questions and help us with our problem, overall he was on point... My wife and I had a great experience and will be sure to recommend Alonzo to friends and family. Also Mark help us with finalizing our purchase he was very profesional, friendly and overall very efficient... we loved our experience today on Gurnee Dodge...🤗🤗🤗🤗🤗 it deserves more than 5 stars.

Mi
Review №66

Danny helped us get the new Jeep Grand Cherokee Limited and we are in love w it. Thanks for making this a very easy smooth process.

Ni
Review №67

James and his team are the best, I’ve bought 6 vehicles in last 6 months

Ba
Review №68

The service department was on time. The truck was brought in for an oil change, but the found there was other work to be done. So, they arranged for a ride home and contacted me when my truck was ready and asked if I needed a ride back. Very courteous. Very helpful. They even washed my truck!

An
Review №69

I have purchased my last 4 vehicles from Gurnee dodge. From the salesman to the cashier the entire staff is amazing! My service advisor, Chris, was awesome! He was very informative, and was there every step of the way through the maintenence process. He answered any and all questions I had easily. When it comes to a dealership I trust, this one has it hands down!

Ja
Review №70

Alonzo sets the bar for customer service and going above and beyond for his customers !! Ordered a 392 Hemi Wrangler and he kept me in the loop during the whole process . Great Experience !!

Su
Review №71

Working with Santiago and Mark was a pleasure... as we arrive, Santiago was at the door to greet my husband and myself, he helped us from beginning to end, he was professional and friendly. Wonderful costumer service! He helped us into to getting a good deal with the truck we bought. Mike did the same by giving us a great deal with the guarantee. Thank you guys we are very happy with our purchase 😀 will recommend this dealership 100%

An
Review №72

Overall my experience was great! Chris took care of me 100%! Will definitely be back.

Co
Review №73

Traveling across country stopped to get an oil change and tires rotated. Excellent service. Even asked if I wanted a breakfast sandwich from the store.

Je
Review №74

Gurnee CDJR and Alonzo (sales) were awesome to work with. The process was simple, pressure free and all our questions were answered without hesitation. Highly recommend Gurnee CDJR and working with Alonzo if you are in the market for a new vehicle.

Ha
Review №75

I have taken my vehicle to Gurnee Dodge Dealership for repairs. Mr. Chris G. (service dep.) took care of the paper work and I was told that Mr Migual diagnosed the problem. I received a substitute car immediately. Mr. Chris kept me informed every step of the way and answered all my questions. The vehicle was fixed. Rides like new. We appreciate very much your solid experience and auto knowledge. Thank you so much for your help and look forward to doing business with you again in the future. Highly recommend Gurnee Dodge Auto Shop and Dealer to everyone needing auto repairs. Excellent service!Thank you,Halina Kaminski

Sa
Review №76

My husband and I were looking for a new vehicle. We had an idea of what we wanted, not wasn’t totally for sure. We were so glad that Daniel was there to help us with that. He was so helpful in showing us anything that we wanted to see. He was so kind,polite and friendly. We greatly appreciate Gurnee Dodge and Daniel and Nick jumping through hoops to get us a vehicle that wasn’t even on there lot!! Also the wait time and process was so simple and didn’t take all day like other dealership we have been too.

Am
Review №77

Came from 2 hours away and met with Daniel. He was great and helped me get myself into a 2021 Charger! He answered all my questions and was beyond knowledgeable about the Charger. Would come here again and again!

Ch
Review №78

I just bought my dream truck from Gurnee Chrysler, Dodge, Jeep and Ram! Its a 2021 Ram 1500 Laramie with the night edition option. Were talking 22 tires with iron forged aluminum wheels, a 12 touchscreen entertainment center with GPS, a 19 speaker Harmon Kardon premium sound system and so much more. My salesmen James and Zach were great to work with. They were knowledgeable and not too pushy at all. The sales manage Bill was awesome. He worked out an incredible deal that made this high-end truck affordable for me. The finance manage, Mark, was great to work with too. We shopped around and they provided the best deal by far and excellent service too. I was originally going to buy a Ford F 150 but once you compare the 2 trucks, there is NO COMPARISON. You would pay at least $10,000 more to get a comparable Ford and it would still be lacking some of the high-end features. I highly recommend this dealership for your next car/truck purchase!

Ad
Review №79

Called in to schedule an appointment and right away the offer me a loner car. Fabian was great and he kept me posted with all the work on my Ram 1500. Very good job!!!

Lo
Review №80

My first time experience at the Jeep dealership I first met Nicole with some service questions she was very courteous and knowledgeable with the issues I had at hand. Realizing it’s better to get out of my vehicle I was introduced to James in service. He was awesome and amazing to work with, test drive many vehicles which even service (Shane) did a little inspection with. After making my decision I ended up trading in my Chevy for a Jeep and I love it! Nick I’m finance was very knowledgeable on all of my financing options. So happy to be back in the Jeep Family and loved the experience!

Br
Review №81

Brilliant!Very kind and professional, and a decent balance between helpful, but not too pushy.UPDATE: First And second oil change/rotation, very courteous and efficient!

Kr
Review №82

Quick and painless process. All employees I dealt with were friendly, helpful, and knowledgeable.

Ri
Review №83

Khoi was a very good sales man very professional . Made this experience easy and fun . Will recommend to come see Khoi !

Li
Review №84

Car was ready when promised. Questions were answered. Staff was pleasant and accommodating. Waiting room was clean.

De
Review №85

I would recommend Daniel Ruiz at Gurnee CJDR to one and all looking for a new vehicle. Daniel Ruiz was the best sales representative I have ever worked with. He was patient, very helpful, answered all my questions, and thorough. He clearly explained each step of the process and was always polite and respectful. Thank you so much, Daniel, for all your help!!

Ja
Review №86

Gurnee Dodge went over the top with helping me get into a new vehicle. From the moment i walked in to the moment i walked out they were very helpful and respectful. Even helped out with financing to bring my interest rate way down. Couldn’t be more satisfied. Look for Daniel Ruiz when you go in he’s a great salesman. Detail team on the other hand definitely needs work. Car was dirty when i originally bought it got rescheduled for a detail and never even touched the interior.

Ed
Review №87

Its cool yeah I had a great service, Khoi took great care of me, I would suggesting anyone to this location if you need a vehicle.

M
Review №88

Khoi was great salesman, very patient and very help. He made my experience very pleasant

Mi
Review №89

My husband and I bought a 2021 Dodge Charger from them today. They honored our terms exactly as we wanted and didn’t try to nickel and dime us on anything. They didn’t try to oversell us on anything and the actual deal itself was painless. Our Sales Consultant Angel Soto did a great job, was very professional and friendly. I would recommend this dealership and Angel.

Mo
Review №90

Very helpful, informative and generally a friendly staff to work with. Very pleased with my experience and I will be returning.

Ch
Review №91

Excellent service at Gurnee CDJR. My service advisor Doug is the absolute best. He always gets my car in and out regardless of the service needed. He is always pleasant, knowledgeable, and accommodating. I have nothing but great things to say about Gurnee CDJR.

En
Review №92

Fabien was amazing, my service was originally scheduled with another rep. When I got to the shop the day of my appointment that rep was not avalanche Fabian took over. From start to finish he MADE sure my experience and everything I needed done was taken care of. There was a hiccup and miscommunication but this was after fabien had left for the day. He called after work hours to assure me that my issue would be resolved as soon as possible even went the extra mile to assure me that I would have my vehicle delivered to me if I was not able to pick up due to a scheduled vacation that was postponed a few times without notice. If you have any issues with your vehicle and need service make sure you request Fabien for your service!

Ma
Review №93

Daniel was excellent, I went in, and told him what it was upfront, he told me not to worry, and we inked out a deal in a couple of hours. If youve ever bought a car, you know how long the process is. Good selection for all budget types and credit types.

Fr
Review №94

Great service, called the morning of to see if they had openings for the same day, thankfully they did. I was pretty much in and out.

ma
Review №95

Amazing experience here at gurnee would recomendable it time after time

Lo
Review №96

Bought my first Jeep yesterday. What an amazing experience.My salesman was a young man named Angel.He was so polite so NOT pushy.He answered all my questions went over everything 5X cuz I’m old. The kid is great. If your looking to get a new or used car go see Angel at Gurnee Dodge.He will make the experience of buying a car so easy.HE’S THE BEST!!!!!!

Au
Review №97

I have ALWAYS had good service at this dealership. The service department is top notch overall, but 2 people that really stand out are Chris and Nicole. They are both such friendly and kind people who are exceptional at their jobs. I highly recommend taking your vehicle to the service department at this Gurnee location!

Ni
Review №98

The staff went above and beyond to assist us in the purchase of a new 2021 vehicle. Moe Villegas is an exceptional sales consultant and consistently remained communicative regarding the prospective transaction. He answered every question and walked us through every step thoroughly. Bill, the Sales Manager, is a great asset to the dealership. He is a veteran and has the utmost respect and consideration for military personnel ( We are an active duty military family). He diligently helped us in acquiring the vehicle we wanted. Mark, the Financial Director, is one of a kind. A wealth of knowledge, he knows everything there is to know about a car contract. His standards for customer care maximized our purchase options. It felt like family in there. They made us feel truly welcome. We are so glad that we purchased a vehicle at Gurnee Chrysler Jeep Dodge Ram.

Ke
Review №99

Amazing service and amazing car they put me in. Ask for Madeline.

ma
Review №100

Alonzo was my salesman and went above and beyond the call of his duty. I’m very satisfied with my purchase and the service I have received at the Gurnee location. Thanks Alonzo!

Information
100 Photos
100 Comments
4 Rating
  • Address:7255 Grand Ave, Gurnee, IL 60031, United States
  • Site:https://www.gurneechryslerjeepdodgeram.com/?utm_source=google&utm_medium=organic&utm_campaign=gurnee_cjdr_gmb
  • Phone:+1 224-677-7600
Categories
  • Auto parts store
  • Appraiser
  • Car dealer
  • Auto repair shop
  • Car finance and loan company
  • Chrysler dealer
  • Dodge dealer
  • Jeep dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:7AM–9PM
  • Wednesday:7AM–9PM
  • Thursday:7AM–9PM
  • Friday:7AM–9PM
  • Saturday:7AM–9PM
  • Sunday:7AM–7PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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