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DeHaan Tile & Floor Covering, Inc.
6522 Division Ave S, Grand Rapids, MI 49548, United States
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DeHaan Tile & Floor Covering, Inc.
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Ka
Review №1

I worked with Isaiah at DeHaan who helped me pick out the perfect vinyl plank flooring. The service was great, install was beautifully done, and I love my new floors. Definitely recommend!

Mo
Review №2

When I received a quote I was informed that it would be good for a year, I visited the store in person 6 months later which I will agree they have amazing designs for flooring but the customer service I received with my first visit wasn’t the best. We took a few samples and the lady that assisted us stated that the quote I received was still good. Fast forward, I go in the following day to get new options and finally make a decision and was informed that my quote was no longer good and I needed to get a new one and the price I was quoted would increase. (Still waiting to receive a call back as I asked to speak with someone higher or the person that actually gave me the quote to better understand how their word could just change) I rather take my loyalty to a business that can keep their (Promise) word.

Gl
Review №3

The staff was extremely friendly and helpful in setting up a rapid installation for us. Excellent installation also.

Je
Review №4

We have used DeHaan several times for our flooring needs over the past 10 years. Recently, we used them for carpet in our basement. They have competitive pricing and they have exceptional customer service. I recommend DeHaan for all flooring needs.

Wi
Review №5

Great customer service, made sure we had exactly what we needed and took great care of us all the way.

Br
Review №6

Very helpful team! Installers were quick, hard working and ver professional. Id recommend this company to anyone!Bruce Frens

Na
Review №7

DeHaans is absolutely excellent. Most importantly, they are honest and high quality people. I highly, highly recommend them - thank you Zach!

Ka
Review №8

We were very happy with the in-store selection, service by the sales reps on the floor, quality of flooring, and superb installation. They do need to keep track of their inventory more closely as our installation date was cancelled and rescheduled with less than a 24 hour notice due to lack of supplies.

Ra
Review №9

Wonderful customer service! So helpful and attentive

Ka
Review №10

We were not greeted upon arrival. We accidentally ran into a staff member who seemed irritated when we asked for help. Did not show us a single piece of flooring, literally said “oh they’re mixed in over there and over here, just look at them” We are not contractors, we don’t know what all the codes mean, what a ridiculous way to conduct customer service. As we wandered the store three women sat at their desks, did not assist us, did not ask if we had questions and most certainly couldn’t be troubled to say bye. The only thing I can say was that the store was clean and organized.

Ti
Review №11

The sales rep was exceptional. Installation was timely and the installer was helpful, friendly and responsive to our questions. Very happy with the whole experience.

Fr
Review №12

From the design through the installation everyone was great to work with! Responsive and helpful in selecting finishes for our kitchen and quality install work. Highly recommend!

Ta
Review №13

Very knowledgeable staff and a great help with narrowing down flooring choices.

Da
Review №14

We were very pleased with both the purchasing process, as well as the installation. No one at DeHaan was pushy or sales-ee at all, and they accommodated all our questions as first time carpet buyers. The price was moderate, but not sky high, and I do believe you get what you pay for, but only to a point. We felt as though they were honest with us every step of the way. It was a really nice experience.

As
Review №15

We had a GREAT experience at DeHaan all around--from the woman who assisted us with picking out our carpets to the installation process. Very knowledgeable staff, professional and friendly with high quality products and diverse selection. We will be back when its time to redo our bathroom floors... and kitchen... and downstairs. ;) Thank you.

Da
Review №16

Had excellent service from start to finish. Liz was most helpful with picking out flooring and countertops. The installation was as scheduled and slight installation adjustments were dealt with immediately. We could not be happier.

Le
Review №17

Love Dehaan’s, professional group of people working in a store filled a vast selection of quality floorings and tiles, so many to select at so many price points, everyone is helpful and not pushy, they’re there to help you make your selections for whatever project you’re working on! I like that they’re also honest, I selected a backsplash that was back ordered for months instead of leading me on they told me as soon as they were informed because of CV19 there was a long delay. I recommend Dehaan’s, I know I’ll go back for future projects!

Ma
Review №18

The installation of the vinyl flooring in my kitchen and bathroom was done exceptionally well. The work was done on time as stated, for the price quoted, with no problems. I highly recommend DeHaan Tile & Floor Covering, Inc.

Am
Review №19

We have used DeHaan on a few occasions. They always deliver above and beyond. They also stand behind their product and installation with integrity. Highly recommend them for your next project!

To
Review №20

GREAT JOB - INSTALLER TOOK EXTRA TIME TO CUT AROUND STONES IN OUR FIREPLACE. HE TOOK A LOT OF PRIDE IN HIS WORK.

Be
Review №21

Had a WONDERFUL EXPERIENCE from start to finish. Polite, friendly, knowledgeable, professional and timely. Would highly recommend this company and I will be a repeat customer❤️

St
Review №22

We had new carpet and wood flooring installed and the service and communication was excellent!

Am
Review №23

Zach and his team were so pleasant to work with. Zach went above and beyond in helping us understand how they could level our kitchen/dining room floor before installing Coretec flooring. They did a beautiful job with installation as well. We also purchased our quartz counters through Dehaan and that experience went well too. Everyone was very patient with my very slow decision-making process. Thanks Dehaan Flooring!

Be
Review №24

I want to thank De Haan Tile &Flooring for a wonderful job with new flooring in my home . It looks great and very happy with it . The staff is awesome , they are very helpful and will work with you answer all your questions . Definitely will recommend them .

Ca
Review №25

I recently had carpet installed in my bedroom and walk in closet. Angie and Linsey in the store were very nice and helpful. The father and son team that installed the carpet were friendly and fast. My new carpet looks great and I would definitely recommend DeHaan Flooring to everyone no matter what kind of flooring you need!!!

Pe
Review №26

I was very impressed with the installers. They were respectful of my furniture and did a great job on the install!

Cl
Review №27

My parents were super happy with install and Zac so was I, the installer did a great job as well.Clint

R
Review №28

Great selection of carpeting! Excellent sales and service.

To
Review №29

We’ve used Dehaan flooring on multiple occasions for carpeting and hard flooring. We’ve been very satisfied on every interaction with the quality, pricing and professionalism.

Ja
Review №30

It can be rather overwhelming making a final decision on what is your best option for your home. They will help to show what your best options are to keep you near/under your budget. They were very helpful & patient through the decision process! We just got the carpet in yesterday and they did a wonderful job! I highly recommend this company, go in and see what they can do for you!

Jo
Review №31

Great service, no surprises, and install was beautiful

Jo
Review №32

Good experience, despite a temporary concern when they misunderstood the selected installation date, and then had to scramble to find an installer available on that date. It all turned out well in the end, though.

El
Review №33

I chose to use DeHaan because they installed my mothers flooring and she liked them very much. I was very happy with their service. There was a problem with the removal of my existing flooring (totally my fault) but they took care of everything, including bumping some jobs to get me rescheduled quickly. The guy that did the install was very professional and worked quickly while still paying attention to details to make sure I was happy with the way my floors looked. I am very happy with the service I received and the finished product.

Ke
Review №34

Excellent customer service from start to finish. They helped me pick out exactly what I was looking for in the store. I was able to schedule an appointment for a quote right away. The price was reasonable and comparable. We did the demo ourselves and they graciously answered any and all of our questions that we had about that. Installers did an awesome job. Cant imagine going anywhere else!

Na
Review №35

Worked with Kelli of Just Floors for selection of LVT for kitchen area (kitchen, small eating area, 3 closets), 1/2 bath and basement steps. She was very good about understanding what I was looking for and explaining my flooring options. Mike from DeHaan Tile & Floor Covering did an excellent job laying the tile and the sheet vinyl for the steps. He was clean and neat. Completed job within estimated time.

Ja
Review №36

Everyone at Dehaan is such a pleasure to work with. They have a beautiful facility with tons to look at. I highly suggest visiting their store to fulfill any of your design needs!

Ka
Review №37

Jeron was awesome - he is a great communicator. He worked closely with me to schedule the work when it was convenient for me. He also kept me in the loop about schedule changes as the process moved along.I was also very impressed with the (demo and installation) workers from Premiere Granite and DeHaan Tile. They were very polite, timely and neat. Overall, I would highly recommend their services. We are very happy with the finished product.

Ru
Review №38

After looking around DeHaan came up with the most competitive price. They installed the day they said they where going to and did an above and beyond expectations. It was a unique job and took talent. Dean was very accommodating in every way to make sure the job got done the way we wanted it and always returned phone calls promptly. Thank you DeHaan

Ch
Review №39

We recently worked with DeHaan a large project involving traditional hardwood flooring, floor tile, shower tile, kitchen backsplash tile, and carpet. We were extremely impressed with the installation and it is clearly evident DeHaan employs the best. There were several times in which the installers knew that the final appearance would not be correct unless we resolved a structure or misc issue. Throughout the entire process we worked directly with Jeron. We were very impressed with his quick follow-ups, recommendations, and passion for ensuring everything was the way we wanted it. I would strongly recommend Jeron and DeHaan for any flooring need. We will be lifelong customers.

Ma
Review №40

Fantastic people to work with. They did a great job understanding what we were trying to accomplish, and helped us make the right decisions. Installation was wonderful and everything was CLEAN when they were done! STRONGLY recommend DeHaan!

Wi
Review №41

This was the first time I had DeHaan Tile & Flooring and I was totally impressed from the day I walked in the first time. They were super helpful. I had flooring put in my kitchen and carpet in my living room. The installers were very nice and very professional. Some day I will recarpet my bedrooms and will definitely call them again. Thank You DeHaan.

Ji
Review №42

Very great service and selection

To
Review №43

I have used Dehaan on multiple projects both commercial and residential. I even shopped them on my last project only to find their pricing was very good. That combined with the service I expect is awesome.

Ty
Review №44

Dehaan tile and floor covering installed the hardwood, LVT, and tile in my home. They did an EXCELLENT job! Our new floors look beautiful. The staff is friendly, thorough, and went above and beyond in every aspect. The installers were kind and professional. Love my new Shaw flooring!

Be
Review №45

I loved working with DeHaan Tile & Floor. They were knowledgeable, quick to help when I was in the showroom, and everything was installed exactly as I hoped. Even if an issue arose, they were very helpful and willing to work through it quickly. That is something I value greatly.

Mi
Review №46

I would recommend DeHaan Tile and Floor to anyone considering a remodeling project. Abby was great to work with in the showroom with selections and Mike made sure the process went smoothly.

Da
Review №47

I am beyond thrilled with our new hardwood flooring installed by DeHaan Flooring. They were helpful and patient from the first time I stepped into their showroom. The entire process took about 6-8 months. So very patient!!It took me a long time to decide on the proper type of flooring for my desires and needs. There were many conversations had about flooring type, design and layout possibilties. My rep/estimator Jeron was extremely helpful when it came to coming up with some creative options for our stairway. He listened to what I really wanted but knew I was shooting to keep it within a reasonable price. Never once did I feel pushed or rushed to make a decision.Finally when it came to instalation day I was beyond impressed with my installer Aaron. He was extremely detailed and again very patient with all my questions and ideas. He knew I was hoping to skip t-molding strips where our new flooring and old tile would meet up. I wanted as smooth and seamless of a look as possible. He wouldn’t give up even when we realized the preexisting flooring wasn’t cut very well and would make it more difficult. He went above and beyond what I know most out there would. I am a detailed and kind of picky person and would notice things most wouldn’t. He didn’t just zip through the install to get it done, he took his time and it shows in his beautiful work.I am just so impressed and please with my service all the way around. So much so, that we are having more done soon! I would absolutely recommend Dehann Flooring without a doubt to anyone who asks.

Te
Review №48

Love using locally owned business. Especially when they give great service.

Ci
Review №49

Spectacular service--quick, professional, extremely helpful and service oriented.

Sa
Review №50

Love it.

Sa
Review №51

Great service.

Information
6 Photos
51 Comments
4.9 Rating
  • Address:6522 Division Ave S, Grand Rapids, MI 49548, United States
  • Site:http://www.dehaanfloorcovering.com/
  • Phone:+1 616-455-3540
Categories
  • Carpet store
  • Flooring store
  • Countertop store
  • Granite supplier
  • Interior designer
  • Linoleum store
  • Tile store
  • Wood and laminate flooring supplier
  • Wood floor installation service
  • Wood floor refinishing service
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–1PM
  • Wednesday:Closed
  • Thursday:9AM–8PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Service guarantee:Yes
Payments
  • Checks:Yes
  • Credit cards:Yes
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