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Carpet Villa
2062 Alpine Ave NW, Grand Rapids, MI 49544, United States
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Carpet Villa
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Da
Review №1

Great carpet and flooring shop. Very friendly and professional service. Theyve been our go-to for decades.

Ka
Review №2

Wonderful experience working with Seth! He helped me pick out our carpet and vinyl plank flooring, and he did the install as well. Very impressed with his customer service and communication. I could not be happier with how it turned out. Highly recommend!

Ma
Review №3

We had vinyl plank flooring and carpet installed on our main level. Each step of the process was seamless. Installers were on time and did a fantastic job. I’d highly recommend Carpet Villa!

Me
Review №4

Great little home town carpet/flooring store. They have a great selection. If they dont have what you are looking for, they will order it for you. We have purchased carpet and vinyl flooring for both our old home & our current home from them. They have always treated us right & given us awesome prices. Our last purchase from them was vinyl flooring to match our tile in our bathroom & they were able to order us a perfect match!

He
Review №5

The guys there were wonderful. I will definitely come back next time I need flooring

Ru
Review №6

It all started with the price quote. When the sales guy came over he told me that the installers usually carry transition strips on their vans. The price was great and the carpet was great. The installer came and got the carpet in and told me he would come back later that day to finish. He never came back so I called the store and told them what happened. They got ahold of the installer and he said he called me which never happened. The salesman called me and asked what needed to get done in order to get paid. I told him that a vent hole was not cut, the stairway was not finished, and one of the rooms did not get the transition strip put in. He told me that the transitions were not quoted. He said he would have the installer come back and fix the vent hole. Finally after a week the installer came back cut the vent hole and told me he had to go to his shop and get a transition strip. He never came back. I decided to hire someone else to finish. I do not want Carpet Villa to come back.

Bo
Review №7

Always a great experience shopping here for flooring. Better prices than the box stores and way better personalized service!

Ka
Review №8

We had carpet installed last spring and it is exactly what we wanted. Jason was very helpful and the installers were old school professionals! The best!

sh
Review №9

Awesome prices great people! Jason and Richard are awesome guys in helping you make decisions on your flooring needs!

Ch
Review №10

Great customer service, great price, will definitely go there again

mu
Review №11

So far so good, very friendly good service with small hometown vibes

Ke
Review №12

Good prices. Good service. Amazing installation team! Definitely recommend letting them give you a quote. Less expensive than Home Depot.

Re
Review №13

We just had 3 rooms and stairs done with carpet. Best prices I found in the area, everyone was very friendly from the first interaction until the last. The installers were great, it looks amazing. Thank you. The one star removal is for the lack of communication in general. The person who quoted told me one day, but the installers, at the end of the project, said this was easily a two day job. I had to call and confirm a few days before and a time. I would have appreciated phone calls/texts when the installers were running late on both days, and by late I mean an hour and half on one day. Overall Im very pleased with our install and working with them.

Br
Review №14

Awesome remnants section. Was great for making our own cat tree. AND supper helpful service too.

Bo
Review №15

I have bought all flooring for all of my homes from Carpet Villa and I have been more than happy with their product, and sales people all the way to their carpet installers.However, my latest buy of linoleum for my kitchen and front hallway doesnt measure up to the qualify of my previous buys. I have tried, for almost a year now, to get some satisfaction in the way of return of my money spent on this particular linoleum. I have received nothing but excuses!! I only want what I already paid for!!I guess it is time to contact the Boss!Stay tuned for further details!!

Mi
Review №16

The store itself makes me sneeze. The staff is respectful, knowledgeable, and helpful. The materials are reasonably priced and arrive in a timely manner. Ill continue to use their services, as other flooring stores Ive worked with have not been nearly as affordable nor respectful.

He
Review №17

Great small business. Very helpful employees.

Th
Review №18

Told them exactly what I needed. they came measured. very honest and trustworthy staff.. found new padding under nasty carpet ( basically i would of down graded to replace) saved me a few hundred $. I will be using these guys for my flooring needs. highly recommended.

Br
Review №19

Knowledgeable staff. They had good suggestions and tried to help us get a good deal.

Ma
Review №20

Jason, one of their main workers, possesses poor customer service skills. Dont expect him to go the extra mile. When things fell through with our order and installation from a miscommunication he was very rude, spoke on top of me and pretty much said, he had other customers to deal with to keep my order in mind. A real professional would have apologized for the disappointment and tried to smooth things over. I will definitely not be recommending this company to any of my friends.

Ts
Review №21

Have bought carpet from them several times. They are very professional and their prices are competitive. Ron the installer is one of the best I have seen.

Sh
Review №22

Great service very good prices

Da
Review №23

Great place for low cost remnants as well as doing a whole house.

In
Review №24

The owner cut us a great deal on some carpet that we had our eyes on. Very pleased with the friendly and speedy service.

Da
Review №25

The prices and selection are pretty great and the service even better. They dont try to sell you the most expensive stuff or pressure you whatsoever . Theyre just helpful

Mi
Review №26

Great customer service 👍

Ph
Review №27

Friendly knowledgable,service and reasonable prices compared to box stores good job

Ja
Review №28

Fair prices, honest guy. Knowledgeable

Ju
Review №29

We just had the Airstep Evolution installed in the kitchen and dining room. We are very satisfied with the price, quality, and excellent installation job!!

Lu
Review №30

Bought a few remnants from here. I would definitely recommend!

Ma
Review №31

Great service and prices!

ZA
Review №32

Best carpet prices in town

Ab
Review №33

Very helpful staff!

De
Review №34

Very patient and friendly

Er
Review №35

Cool

Mi
Review №36

Great

J
Review №37

Overpriced

Information
8 Photos
37 Comments
4.4 Rating
  • Address:2062 Alpine Ave NW, Grand Rapids, MI 49544, United States
  • Site:http://carpet-villa.com/
  • Phone:+1 616-361-6614
Categories
  • Carpet store
  • Flooring contractor
  • Flooring store
  • Linoleum store
Working hours
  • Monday:9:30AM–6PM
  • Tuesday:9:30AM–3PM
  • Wednesday:Closed
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–6PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
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