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Riverbend Body Shop
4141 Lake Michigan Dr NW, Grand Rapids, MI 49534, United States
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Riverbend Body Shop
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Pa
Review №1

Riverbend staff did a great job with repairing a nasty door ding without having to do a lot of bodywork. Looks great and I saved a bunch of money.Thanks Riverbend! I’ll be back.Paul S.

Ma
Review №2

Friendly professional staff. Carl helped with my estimate. He went out of his way to ensure my car was safe to drive until it could be repaired. Everyone on the office staff is pleasant and handled my repairs in a timely manner, informing me of a parts issue so I knew when to pick up my Ford.

Je
Review №3

Emily was the most professional, kind, caring person I have ever had the pleasure of working with. She went above and beyond to make sure I was satisfied and even kept working with me to get things figured out after my insurance denied coverage on a part. She went out of her way to research parts and prices to help me find the best way to solve the uncovered part. Even after I had already picked up my vehicle and was done with Riverbend. She continues to reach out to me to make sure that I’m satisfied and getting the right parts for the right prices. She is by far the best representation of what professionalism should be. She displayed empathy and compassion all while remaining extremely professional. She actually made it a point to show that she cared. She exceeds all expectations I’ve ever had for someone in customer service. She made sure to keep me in the loop with everything going on and did everything in her power to make sure I did not leave unhappy. Emily is truly one of Riverbend Body Shop’s most valuable employees (if not the most 😉) and they should be so lucky to keep her around. Emily really is the definition of amazing customer service and she definitely deserves a raise! 😌

Sc
Review №4

Emily was my associate and she was incredibly kind, helpful, and informative every step through the process. Riverbend shop workers were able to get my truck in and out much sooner than originally predicted. Really appreciate everything they were able to do for me.

Es
Review №5

The repair itself was great and efficient.My battery however was ruined after I picked up my car however and the shops answer was “that happens when a car sits so long” it sat in the shop less than 2 weeks while I was on vacation. Honestly if they’d told me it was a problem for my car to sit in their lot I would have asked someone to pick it up. They offered to hold on to it however!!!I now had to replace my battery after picking up my car and that I wasn’t pleased with their lack of responsibility. They were very pleasant with everything to do with what my insurance was going to pay for but offered a completely different level of customer service when I tried to ask for repair on my battery. No one offered to attempt to recharge it if I brought it in. They did offer to tow my car back in and check out the battery (at my cost!!!).

Ka
Review №6

Shoutout to Carl Cox! He was the guy who helped me out when I came in (basically crying) after my car was backed into in a parking lot. He was extremely helpful and very kind. My family has been coming to this place for years- they do great work for a reasonable value.

Mi
Review №7

I had hit something while traveling on the highway and it ended up doing extensive damage under my car - to the point of even having to replace the motor (along with the exhaust, front bumper assembly, oil pan, and more). The first place I went to (or should I say had it towed to) was not helpful, treated me like I was an inconvenience, and basically said they couldn’t help me. This was before even looking under the car. In doing some research I saw that Riverbend was very highly rated and was a preferred repair shop for the brand of car I drive. I called them and spoke to Carl who handled everything - even got my car from where I originally had it towed! He kept me in the loop the entire time and apologized every time a delay came up (because of more discovered damage). He eased my mind with what had happened. They did a fantastic job getting my car fixed and working with the insurance company. I will always recommend Riverbend for their excellent service and for their treatment of me and repair work. Thank you so much again for everything.

Be
Review №8

First class service. The staff is friendly, knowledgeable and professional.Their relationships with parts providers and insurance companies makes the process of getting your car fixed seamless and worry free. My car has always been ready before I expected it to be. And, as a final touch they wash and clean your car before you pick it up! We wont take our autos anywhere else.

Br
Review №9

I was in an accident with relatively extensive damage to the rear of my 2014 Chevy Equinox. They got a rental car ready for me and had me back on the road in less than one hour. They finished the work on schedule, and dropped off the vehicle to my home for me. The also detailed the interior and did a great job all around. I would recommend this business and would return if needed. Ive had the vehicle for one day and will update my review if needed, but I do not foresee that being necessary.

Je
Review №10

The staff are honest and provide excellent service. They dont upcharge you for unnecessary repairs like many shops. They are a local family run business and know their business well.

so
Review №11

I had my new car brought to riverbend after it was hit. The car was basically totalled and riverbend did such an amazing job. Dave was always available to answer my questions and gave me regular updates, and they did an amazing job keeping the repairs within my budget. There were multiple times that I was given options on how to continue one a specific part and they found ways to help me keep my costs down. Very few shops out there would do this. Wonderful experience and I will be going to them for all of my future needs.

Th
Review №12

Ive used Riverbend for over 35 yrs and always received quality service at a reasonable price. Good follow up and services completed on time. They stand behind their workmanship.

Al
Review №13

I was sure my car was totaled after a large branch fell on it, crushing the roof and trunk. Riverbend was able to work seamlessly with my insurance to restore my car back to looking brand new! Extremely responsive and kind, Zach was in touch during the entire process. At no fault of the body shop, I had a tire issue the day after my car was fixed and Riverbend had their tow truck out within minutes to help me. I could not say enough good things about this company and the people who work there, I will not go anywhere else!

He
Review №14

Didnt even receive an estimate when I took my car there, was told it was the estimate would be emailed. Ha! I even called. So I took my car to another place that. They are almost done fixing it already. Thats customer service at its best.

Ra
Review №15

River bend gave me wonderful service. I am satisfied with the estimation and the work they did to my car. Specially the consultant Emily is professional in her work👍🏻

Ro
Review №16

Im a licensed mechanic who does body and collision work on the side. I havent brought my car to another mechanic in who knows how long because I hate mechanics. I was rear ended and made an insurance claim, and reluctantly had to bring it to a shop.I asked a million questions because I know how mechanics can take shortcuts, get their hands tied by the insurance company, etc. and I was even probably borderline mean and rude in the process. But Riverbends team was amazing and patient. I didnt believe them at first when they told me they repaired the trunk well instead of replacing it. Its a masterpiece of a trunk pull. Just beautiful and no evidence of a repair.The loaner car was great to have. They washed and detailed my car, then when I brought it back for them to quickly install a remaining piece, they even washed it again.

Ti
Review №17

Amazing, amazing team! There’s a reason they’ve got such great reviews! I was working with Zach, and he was great! Completely professional, easy to work with, great communication! No complaints whatsoever! I’ll definitely think of them if I ever have another wreck! Office staff was great: they actually reached out to me before I’d even left the scene of the wreck! Totally on top of it!

Fr
Review №18

Very helpful staff and they do awesome body work, I couldnt be happier.

Ka
Review №19

Riverbend did a fantastic job fixing my daughters car after she was in a fender bender. They were professional, fast, and sincere in trying to get us a good value for the parts and labor. I was very pleased with the service.

Me
Review №20

They were prompt, professional, timely, and very service oriented. They made my car look like new inside and out. They were concerned for my safety the very day I called them and arranged to pick up my vehicle and give me a loaner to drive right away. Their attention to detail allowed them to find a couple of unrelated issues and get those squared away with claims and repairs without cost to me as well. They communicated with me nearly every day and always made sure I was updated on all progress. They made my experience very convenient and easy. I would highly recommend their services!!

Ji
Review №21

Wow, this place provides top-notch service!! Emily and the Riverbend team provided excellent customer service and made the entire experience hassle-free right from the start. Emily explained how the entire process would work, answered my questions and provided great communication and updates throughout the process. They took care of everything with the insurance company and provided a loaner vehicle which made everything so easy and convenient. I picked my vehicle up and it looked like new again!Excellent job to Emily and the Riverbend team!! They are a very friendly team that go out of their way to show you they care! I would use them again and definitely recommend their services!

Ma
Review №22

I experienced my first accident when a drunk guy crashed into my parked car causing extensive damage. 8 page long itemization on repairs. It was a long ordeal but they provided me a loaner car, used all OEM parts and repaired the car back to its original condition. Carl was great, the staff was really helpful and Im confident with their work. The shop is also in network with my insurance and is a Subaru preferred repair shop, more reassurance that Riverbend was the right choice.

St
Review №23

Great communication and kept their word on getting the car done on time. They even rented a car for me because they were out of loaner cars. Super friendly and helpful. I will only be going there with my car issues.

Za
Review №24

So great! The staff was so helpful and my assigned rep was so nice. They fixed my car under budget, I couldnt be happier with my service,

Br
Review №25

People were super nice and kept me up to date with whats going on almost daily. Would highly recommend.

Wi
Review №26

They are AWESOME.Dropped the truck off on a sunday. Was done friday when we returned from vacation.Communication was great. Called and text.They made it painless.I cannot say enough.Amazing work, looks better than new!

Ke
Review №27

So, my car was pretty beat up. Took it to the dealership and they let my car sit untouched for weeks. I brought it here after and immediately the service was night and day difference. Prompt, detailed, pleasant to talk to. I wont ever take my cars anywhere else

Ga
Review №28

I hit a deer on 1/25 and my car was to them morning of 1/26. Carl was very efficient and professional with the estimate and they also gave me a free loaner to drive while my car was in the shop. Results were great, car looks better than when it went in and the interior was cleaned as well. Will definitely use again!

Ta
Review №29

The staff is so friendly and communicated very well. My car was in the shop after I was rear ended and everything was fixed quickly.

Na
Review №30

The work they did on my car was from a collision. They did an amazing job and detailed my car as well. It looked great and drives like a dream!

Ka
Review №31

They gave me a straightforward and reasonable estimate and made sure I was clear about everything on it. Then they took great care of my car and now it’s as good as new!

Je
Review №32

Zach did a great job taking care of my car issues & was very efficient

Ry
Review №33

Great service they did an awesome job fixing my car! I want to highlight Carl. He was my point man from start to finish and he did an amazing job!! Thank you Carl!

Ca
Review №34

Kim and Zach were awesome to work with, and made my first experience with Riverbend Body Shop a great one! They both kept me updated throughout the process, and they listened to and addressed my concerns. The repairs to my vehicle look great, and were done in a very timely manor. I will definitely recommend Riverbend to my family and friends!

Je
Review №35

I am really happy with my experience with Riverbend. Good communication and was even able to meet the timeline quoted even with having too reorder a part that arrived damaged. Carl was great to work with. Highly recommend!!

Ca
Review №36

Communication was excellent and frequent throughout the process. Also, at the end, I was personally walked through all the details of the work performed and encouraged to ask questions and confirm that I was completely satisfied. When a seat bracket was found to be a little loosened, it was promptly taken care of. I’d absolutely use this business again based on the level of service and attention to detail.

St
Review №37

Have a 2013 charger rt with 50,000 miles on it. Hit a deer and had them fix it. Needless to say wrong decision ever made. Got the car back with a check engine light on and auto zone scanned it said its the throttle body sensor which had nothing to do with the damage done. Then have to wait for my headlight bulbs said there was a broken one when afterwards they worked fine. Not very happy with this place and I would never recommend them. Very very upset angered by all this as it have zero issues until they got ahold of it.

Na
Review №38

Riverbend did a very nice job on my Traverse! I like how they go over your vehicle with you when you pick it up and explain what they did to it and answer any questions that you have. Zach was very helpful with my questions and spent as much time as needed with me and never made me feel rushed. Nice job Zach!

Je
Review №39

Riverbend Body Shop completed repairs on my vehicle after a traffic crash. Repairs were completed on time and staff kept me up to date on repair status. The front office staff were very friendly and helpful when it came to dropping off my car and picking it up.

Ja
Review №40

Riverbend helped me out immensely and I absolutely recommend their services. Barely 2 months after purchasing my first new vehicle in 10 years, I was t-boned by someone who ran a stop sign. I was so devastated! Riverbend got my car in as soon as possible, worked quickly and efficiently with my insurance company, and even returned my vehicle to me looking better than it had before the accident! Excellent work and wonderful customer service.

VI
Review №41

Awesome body shop. Honest and loyal. They were fantastic on communicating with me and keeping me up to date on the progress. Worked with my insurance company to get the work done on a timely manor. Super friendly and professional. Would highly recommend!

An
Review №42

Riverbend was so easy to work with! The cost came below the estimate and everyone was extremely friendly and personable. They made the process so easy. They provided a free loaner car and the job was done quicker than the estimated time. I will use them for all my bodywork needs!

Tr
Review №43

Having little automotive knowledge and needing work done on my vehicle, Riverbend Body Shop was recommended. It was a great recommendation! I have to give kudos to the amazing customer service Emily provided. She took the time to keep me updated while the work was being done, going above and beyond, providing pictures and videos to help explain. She was so helpful with giving options of what route I could go with the repairs and I never felt pushed into any decision. She answered my questions same day and I felt like she really cared, even looking for ways to help save money. Emily is the main reason I would continue to do business with Riverbend. Her customer service is awesome!

co
Review №44

Riverbend is top notch. They communicated with me the whole way and did a great job! I actually lose my car at Meijer because it looks so much better than it did before. Im so used to looking for the busted windshield, scratched and dented bumper and trunk. My car looks brand new! Thank you

Mi
Review №45

My father passed away over a year ago, and was able to take ownership of his 2011 Ford Ranger with 41,000 miles, no rust, dents, or cosmetic issues. I maintain my vehicles meticulously. My wife hit a deer in March and I took my truck here. The truck is not just a vehicle it means a lot to me and I needed have someone who I felt I could trust work on the repairs.I got up to date details on progress of the work, reviewed the damages and concerns with Zach, and received a very clean free loaner vehicle. My truck was completed a day early and the attention to detail was phenomenal. I will and have suggested them to everyone I know and no matter where I live I will bring my vehicles there for repair every time.

Ga
Review №46

They were very professional. They communicated regularly on the status of my vehicle.They also let me use the loaner vehicle while my car was being serviced. All the stars !!!!!

Ti
Review №47

It was a pleasant experience; I was always informed and Everything was taken care of as far as rental car and planning.They did a tremendous job, my car looks brand new! I was very happy with them.They even went out of their way to check other areas that may have been affected by the accident.

Ag
Review №48

Very professional and helpful! they did a beautiful job with my repair

Ri
Review №49

I liked that they detailed my car inside and out and repair was like newThank you Riverbend body shop

Na
Review №50

Emily was amazing! That’s a understatement! Everything was so peaceful and smooth!Thank you Emily

An
Review №51

Riverbend Body Shop is my go to shop. I have never been disappointed with their work. Its a professional and timely shop with attention to detail.

A.
Review №52

Top notch repair work and excellent customer service. Emily took care of me and I am very happy with the work they did. Above and beyond expectations. Highly recommended.

An
Review №53

I highly recommend. Needed some collision work done and they had me in and out in 5 days. This is one of my many times using Riverbend and they never disappoint. Great communication and they do an awesome job. If you need work done come here!

ph
Review №54

Car was in a wreck. They dig for any related issues and returned it to us good as new

Br
Review №55

Had a great experience from start to finish. Awesome communication and friendly people to work with. Highly recommend this auto shop.

Mi
Review №56

Riverbend Body Shop did a fantastic job. The team was responsive, knowledgeable and efficient. My car was fixed before the date provided. The quality of the work was superb!

Le
Review №57

I have taken my vehicle to Riverbend every time I need vehicle repairs and have always received my vehicle in great shape. I worked with Zach this time and he was great. They keep you updated on your vehicle repairs and the time frame. A nice bonus also they clean your vehicle. Definitely recommend them!

Ch
Review №58

We have had them work by on our vehicle three times to repair and paint the body from different accidents and it comes back looking like a new vehicle every time. They do exceptional work and we highly recommend them for all your needs.

Ja
Review №59

Had some fairly minor body work done covered by insurance. Excellent thorough and professional service. Car looks brand new. My liaison at Riverbend was great!

St
Review №60

Awesome. Took vehicle in for a door issue that dealership had said would need to order special part. Uncalled for as the body shop found the problem and fixed inside of a day. Could not be happier. Professional and quick. Price was good. They were plain and clear on what the issue was and fixed promptly. Highly recommend. Will use their services again for sure.

Gr
Review №61

Assisted with insurance claim to make this a hassle free experience. Gave us the use of a loaner car for 5 days while repairs were made. Car looks as good as new! Time estimate was accurate - even got it one day ahead of time. Professional service and friendly assistance. Highly recommend!

Ge
Review №62

Somebody backed into my car which caused some damage to the rear bumper. I took my car to Riverbend and am very glad I did. Zach came out, took a look at it and said he can try to take care of it right there and then if I had a few minutes. I got my car back 10 minutes later and it looked like nothing had ever happened to it. The best part is I did not have to pay a single dollar. Riverbend did it for free. Highly recommend this place!

Ba
Review №63

Great place to work with. After an accident with just body damage they had my vehicle back looking brand new. Easy to work with and offered a free rental.

Br
Review №64

Always a pleasure doing business with them. Turned out great.

No
Review №65

They really went above with the job they did because not only did they do a fantastic job fixing my door from the accident, my car was cleaned inside and out plus I had some chipping on the front of the hood and they touched it up so it wouldn’t rust over the winter. I will go back and will recommend to family and friends. Thanks for all the extras

Ke
Review №66

We hit some road debris and gashed a tire sidewall just two days before Christmas. Carl went above and beyond to get our insurance claim processed and sourced a new tire and had it mounted and balanced on Christmas Eve so that we could keep our travel plans. They earned a customer for life if we should ever need anything in the future.

Be
Review №67

We hit a deer with our 2017 Silverado truck causing EXTENSIVE damage. Riverbend Body Shop fixed all the damage to perfection, with much attention to detail, good communication with us, and prior to their projected completion date. We couldnt have been more pleased!! EXTREMELY AWESOME WORK!! HIGHLY RECOMMENDED!!

Br
Review №68

My car was recently in a fender bender, so I was in need of a body shop. Riverbend was so courteous from the very start. Emily kept me up to date on the progress of the repair and happily answered all my questions, including quoting extra work unrelated to the accidentI hope I dont need to get any more work done, but if I do, I will not hesitate to bring it back to Riverbend because the car looks fabulous and it was done on time.

Jo
Review №69

I had to take my Civic in to Riverbend Body Shop on two different occasions for two different issues. I had damage to the front of the car from hitting an animal and damage the second time to the rear left of the car from being hit by another vehicle. Each time I primarily dealt with Emily from Riverbend but did have some contact with the other staff.This was my first time I had to take a car in for repair and Emily walked me through all the steps needed and she took care of all the odds and ends so that I had nothing to worry about. The car was taken in for the estimates each time really quickly and the repairs were done faster than I thought they would be. The work done to my made the car look new again and I am more than happy with the work that was done. They even detailed the car after each incident.The communication with Emily and the other staff from Riverbend Body Shop was awesome. I was not left in the dark on anything and they quickly responded to any questions that I had. I was very impressed with the level of communication.I would strongly recommend Riverbend Body Shop to anyone and I myself will definitely continue to take my vehicles to Riverbend if I have any incidents in the future.I am very thankful to the Riverbend Body Shop, their knowledgeable staff and especially Emily. Thanks for the exceptional work and communication when working with my car and I. As much as I hope it don’t happen, I look forward to working with you again.

Dr
Review №70

I had my bumper of my car damaged and took my car over there. I would say they are very friendly and very nice people to talk to and seemed extremely helpful! They were good on double checking any issues and after 2 weeks of repairing, my car looked like it was when I first got it! They were so nice to even clean my car even! I would recommend people to go over there and get your body of the car fixed up! They did excellent!

Je
Review №71

This was my first time ever needing any sort of body work done on a car and Riverbend exceeded my expectations. After hitting a deer, my front bumper and drivers side quarter panel needed to be replaced along with some touch up on my door. I worked with Emily and she kept me up to date on each part of the process and what the timeline was for getting my car back. They provide high quality work and my car looks better than it did before any damage had occurred.

vi
Review №72

Riverbend was highly recommended by the Honda dealership I purchased my vehicle from. I needed to have some parking lot dings and scratches fixed which meant repainting entire drivers side of car. I contacted Riverbend Body Shop, went in for an estimate, which was done by a very nice man named Carl Cox who I felt I could trust after talking with him and hearing what needed to be done to fix my car. I contacted my insurance company and within just a matter of hours I had a claim started and a date set to bring my vehicle in :) I brought my car in on a Monday and it was ready by Thursday early evening. I was a bit worried if the repainting would be noticeable as I have a very, unique, color of green and my car is nearly 4 years old ..... I was thrilled to see the completed project was NOT at all noticeable and my prized vehicle looked like new !!!! All clean and shiny inside and out ;) Also, I was provided with a loaner car as well which was AWESOME to have available to me. I would go back to Riverbend in a minute if I ever had another issue with any car !!!

Ja
Review №73

Ive used this body shop for years, and would highly recommend them. They know me by name, and are always very friendly. The quality of their work is very good and if you have any issues, they do not hesitate in making it right. They also have loner cars, which really helps when you need to continue getting your butt to work!

Ba
Review №74

Thank you so Much clear image , Riverbend Body Shop. Muffler Man Next Door and you guys Have a great Comunication with serving your customers and getting the job at hand done in a great time line. You guys amazed me. Great service and Comunication and Happyest people person Emily making people comfortable and at ease.

Fr
Review №75

Very happpy with the thoroughness and professionalism of Riverbend . Carl was awesome and his guys made my 2019 F150 look new again. Added surprise was they cleaned and detailed my interior even though I was there for body work.

Gr
Review №76

I had the best experience with Riverbend Body shop. Every person I came in contact with from my initial phone call to picking up my vehicle was so accommodating, helpful, and very friendly. They did incredible work on my vehicle and communicated throughout the entire process. I would highly recommend them and will return in the future for service.

Je
Review №77

Body part and windshield replaced in 5 days. Riverbend had a quality loaner vehicle ready at drop-off. Repairs done professionally; everyone courteous and helpful with the process. Car very shiny at pick-up, looked great.

Am
Review №78

Friendly staff, great work and my car was done when they said it would be. I will return with any of my car repair needs from now on!

Ch
Review №79

I highly recommend Riverbend! The customer service is outstanding along with their job performance in body repairs! I picked up our car today and it looks brand new - inside and out!!! I feel treated like family!

Ky
Review №80

Excellent customer service and quality of work! Highly recommend this place to anyone who needs car body work!

Ma
Review №81

Hello,I recently just took my DTS in for front bumper repair and I am very satisfied! This place is a first class operation and Zach my service advisor is a true professional. I have lived in a bunch of places over the last 15 years and this body shop is the best. The entire staff is on top of it. Please do not waste your time taking your vehicle anywhere else. Riverbend is first class! I will not go anywhere else for as long as I am in Michigan.Thank you!

De
Review №82

The work was flawless when I picked it up, but the fine starts comes from the employees. They worked with my schedule, and were incredibly considerate of my time. I was able to get a comparable loaner can while mine was in the shop. Great communication, great service.

Da
Review №83

We chose Riverbend to repair our van after being rear ended - an accident that was not our fault. The staff took great care of us right away. They connected with our insurance company and got things moving quickly. After scheduling a date to have our repairs begin, the staff kept us in the loop and communicated well each step of the way! The loaner minivan was great and even though our insurance didn’t cover it, there was no extra charge! Best part of all... they had our van ready 3 days earlier than expected! Emily was great at communicating and taking care of insurance details, and, special props to Zach for dropping off my garage door opener. That is personalized service! Thank you!

To
Review №84

The staff at Riverbend are very professional and friendly. They kept me informed throughout the process of my repairs and provided a timeline to expect them completed. Repairs were completed when promised. And the work done was excellent, couldn’t have asked for a better end result. I highly recommend Riverbend Body Shop.

Ra
Review №85

I would highly recommend Riverbend Bodyshop to anyone looking to get body work done on their car. Specifically, working with Zach was a great experience. They are extremely prompt and accommodating with great pricing! Also their work is very professional and top of the line.

Da
Review №86

Thanks again for the extra detail taken while serving my vehicle. They noticed that I was due for an oil change, while I was getting other work done, and called and asked if I would like them to do that as well...saved me an extra trip!

Ka
Review №87

I had a small fender bender. Riverbend got me on their repair schedule and arranged for a loaner. I got my car back in record time, looking like new. Friendly efficient service—my favorite combination!

Br
Review №88

Very polite and helpful, care about there customers.

St
Review №89

Riverbend was great. They provided a loaner for me to drive and worked with my insurance company. They also had great communication. I would recommend them.

Sy
Review №90

After I got in an accident Carl and the rest of the staff at Riverbend were extremely helpful and able to work with my insurance as well as help me get a rental while my car was being fixed. They worked they’re best to work out an affordable option to fix the front corner of my Subaru Outback.More recently my passenger side mirror got knocked off and I went straight to Riverbend to get it fixed and they were able to fit me in within the week and were more than happy to help.The people at Riverbend are hospitable and I truly felt that my car and I were in good hands!

al
Review №91

They did a wonderful job on my vehicle I recommend them to others staff was very friendly and helpful great experience 👍

Fe
Review №92

This place is awesome sauce dripping. I recommend anyone that needs Collision work done on their vehicle to go to RiverBend Body Shop. They made my vehicle look like the first day when I purchased it from the dealership my vehicle was clean and the repairs they done on my vehicle looks better than when it came off from the manufacturing company.

Jo
Review №93

Nothing but great service! From my first phone call to set up my estimate all the way through to picking my vehicle up. Riverbend was quick, efficient and handled all those yucky details I didn’t want to have to deal with. If we EVER need any work done again we will call Riverbend first.

Er
Review №94

This is my second experience with Riverbend, this being the first major repair and I would never consider taking my vehicles anywhere else, I am extremely satisfied with the quality of their work and their customer service. Zach is great to work with and showed a great knowledge of the specifics of my vehicle, explaining far better than anywhere else I received a quote from. He explained the process and technology they used to ensure I dont run into rust issues down the road and it seems clear to me Riverbend has superior equipment to most shops. The customer service went so far above and beyond what was necessary, helping me make sure I had alternative transportation during a major repair. Zach worked directly with my insurance company and I never had to worry about any aspects of my claim. I highly recommend Riverbend!

Li
Review №95

I’m glad my boyfriend recommended Riverbend to me because they’re awesome! Definitely a 10/10 with everything they do. Very helpful and thorough! Carl was the one who helped me out, but everyone who works inside the building was very cooperative too!

Da
Review №96

Outstanding work and customer service! Highly recommended!

Ke
Review №97

Work to be performed was explained in detail. Quality of work was excellent. Paint job was flawless. Total job was completed in two days

Tr
Review №98

Riverbend Auto always goes above and beyond. Cleaning the interior and exterior out, making them look clean and new again. Amazing customer service, Carl Cox has been seriously the best to work with and is always extremely helpful. I highly recommend this place for any of your auto repair needs.

To
Review №99

My new Jeep Grand Cherokee that is only 5 months old had the sunroof shatter unexpectedly due to a complete fluke. I first tried an auto glass replacement shop who initially were going to do it but then said they could not after observing the damage. So I went to the service department of the dealership that I bought from and they referred me to Riverbend for it.Carl called me as soon as he got the referral and told me the scope of what the job would entail. He worked with my insurance company to make sure that there was a rental car available for me. And then he called me the following day to inform me of the extent of the damage and that it would take longer than anticipated. He also sent me photos of the cause of the damage too. He also called me every couple of days to keep me posted on the progress of the job. My Jeep was ready for me on the date/time promised and everything was as good as it was before the damage occurred. Granted, it was an expensive job but they worked with my insurance. The $250 deductible was better than the $2000+ it would have cost out of pocket.

Ci
Review №100

I worked with Carl he was very professional & helpful! I definitely recommend going to Riverbend for all your car maintenance. Ask for Carl he’s really great!

Information
39 Photos
100 Comments
4.9 Rating
  • Address:4141 Lake Michigan Dr NW, Grand Rapids, MI 49534, United States
  • Site:http://www.riverbendbodyshop.com/
  • Phone:+1 616-453-7795
Categories
  • Auto body shop
  • Auto repair shop
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–5PM
  • Sunday:7:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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