My husband and I purchased a Ford Escape here. Within two days of owning the vehicle the parking brake alarm started going off. Prior to buying the vehicle their mechanics put new brakes on the vehicle. I think it is a little suspicious that we would have an alarm connected to the brake system consistently go off. I tried to resolve this with through the better business bureau but did not receive any sort of response. Do not buy your vehicle here. Especially if it is a used vehicle that you are looking into buying.Edit: I just wanted to add that they refused to even try to finance a Jeep that we wanted because of the age of the vehicle. It was only a few years older than the Ford we are stuck with.

All of the Jeep related items were taken out of the vehicle. The Jeep floor mats and the bag for the top panels. It takes multiple attempts to get responses to emails regarding warranty work. Until we said we were buying for sure they did not seem to care if we were customers or not. The gentleman that handles our financing was great, which is the reason they got more than one star. He was super friendly and helpful. The sales person was the reason we initially decided to shop elsewhere and couldn’t get what we were looking for elsewhere so we had to go back. Unfortunately the finance person is not enough to undo the rest of the less than average car buying experience.

A+ Service and Professionalism from Zach Harris (Service Advisor) and Scott (Service Technician). These two deserve an award. I highly recommend them so ask for them by name to get outstanding service. Unlike other dealerships who turned us away and said there was nothing wrong with the speaker in our brand new Jeep Grand Cherokee 2020, these two easily found the problem and resolved it. THANK YOU to Zach and Scott.

The whole staff was amazing! They bent over backwards to make the whole process was easy, and fun. They even got me a better interest rate than my own bank offered! No question that I’ll buy from their again. Thank you Bruce, and Alex!

Went through Prefferred Chrysler Dodge Jeep of Grand Haven after looking for a new truck for 3+ weeks. After reaching out to Alex in the beginning of my search and letting him know what I was looking for exactly and that I wasnt going to be married to one dealer (for I wasnt sure what may come up elsewhere), Alex was great! I received updates on their vehicle stock 2-3 times as it was promised to me. This experience was only my third dealership experience I have ever had on my own and I must say it was by far the best experience yet. I really appreciate not being pushed to purchase something and to not be lead in a different direction as other dealerships and salesmen/women may do.Alex went above and beyond the expectations and I hope more people get to experience this guys professionalism that was showcased. Alex is a salesman for the people.Thank you!

My experience with Preferred CDJR was nothing but positive. Special thanks to Buck Rogers for being both knowledgeable and friendly throughout the shopping process. Buck and the team at Preferred made me feel like part of the family. Highly recommend Preferred for anyone looking for a new vehicle. I will be coming back in the future!

Recommend seeing Isaiah. He sold me my new car easy and super fast!

I worked with Isaiah to find just the right Jeep that I would Love..Many people worked together, as a team in the Grand Haven location, to make it happen.. I have a 2020 Jeep Grand Cherokee with the all the bells and whistles I wanted 4wd, car starter, sun roof, heated seats/steering wheel, and low miles.. Thank you All..

Buck Rogers is an awesome salesman. We tell him what our budget is and he finds something that will work for us. Super easy to deal with

Thank you Andy for assisting with my new car. I absolutely love your help with finding the right vehicle for me. I am on to car #3 with you. You have been amazing to work with for each car. You keep me coming back to you.

We purchased our 2021 Ram Bighorn 1500 from Preferred Dodge in Grand Haven. Our salesperson, Buck Rogers was amazing! He is very knowledgeable and answered all of our questions. We highly recommend Buck.

We are long time Loyal customers of Preferred Chrysler, Gand Haven. We have had 2 Pacifica’s and just ordered our 3rd. Our salesman is Buck Rogers and has treated us with respect and is an outstanding salesman for this dealership. He has handled all our purchases and my families purchases very professionally. We strongly recommended Preferred of Grand Haven for sales and service.

I stopped by looking for a new Jeep. Isaiah Guzman helped me and he did a great job. Im very happy with the customer service.

Andy (The Jeep Guy) and Derek were great to work with. No pressure and very knowledgeable. They were able to answer all of my questions.

I love this dealership! Thank you to Buck for getting me the jeep of my dreams ! Very cooperative , friendly and fast in service . If you need a vehicle I recommend them 100%

Buck Rogers continues to strive to keep my business and keep me a satisfied customer for 4 years now. He goes the extra mile to find the right vehicle for me and my family.

Purchased my very first Jeep Wrangler! Isaiah at Preferred made my experience smooth and painless. The entire staff treated me kindly. They smiled/communicated as best as possible given the mask mandate within our state. The entire process starting with pricing my trade-in fairly and also getting me into the Jeep of my dreams. Went with the 2021 Jeep Wrangler Unlimited Sahara. Complete with what they call the “grand haven special” which is the brownish/tan leather interior. Fully white exterior and hard top. I am in LOVE! Thank you so much! Will be doing business with you again!

It has been my pleasure to work with Preferred Chrysler in Grand Haven for six plus years. I was in the market for a new vehicle and heard from a relative, about the Pacifica , and that the best dealership to work with was Preferred Chrysler in Grand Haven.I should include that I live walking distance to Zeigler dealership that did not treat me with respect and no deal could be reached. I live an hour from Preferred Chrysler in Grand Haven. I was introduced to salesman Buck Rogers at Preferred Chrysler in Grand Haven and it was the best experience I’ve ever had when seeking a new car. Buck and the whole management at the dealership were interested in me and making a deal. So I have become a loyal customer and the drive to Grand Haven is well worth it.UPDATE OCTOBER 2021:This is a continuing review. The above review was done in 2019 and I want people to know that now in 2021 my opinion on Preferred Chrysler Dodge and Buck Rogers and Michael (manager) has not changed but only got stronger.I just purchased/leased a new Electric Vehicle, Pacifica Hybrid and the sale and delivery experience was so smooth and exactly what customers should expect of a car dealership. In spite of the hard times (getting new vehicles), Buck Rogers and Michael made this experience great and one we will remember always. I would strongly encourage anyone who is in the market for a new or used vehicle consider Preferred Chrysler Dodge in Grand Haven.

Andy Rogers was the sales associate that helped me lease my new Jeep 4xe at Preferred Chrysler Dodge and Jeep. This is my fourth leased car and I would not want to have purchased a vehicle from anyone else! Andy was the most non-pushy sales person I have ever ran across and he made purchasing the vehicle extremely fast and easy. He was very helpful answering all my questions and was knowledgeable about all of the Jeep’s features. I would recommend him to anyone!

Buck did a great job took real good care of us, will defiantly buy again because of Buck!

Buck offered an easy, no stress transaction! Thank you Buck! Highly recommend.

I just purchased a 2021 Durango R/T from Preferred Dodge. My experience from beginning to end was very pleasant. There was no pressure or games played during my buying experience. They were very fair on my trade in and worked hard to get me to a price that was fair for all. I purchase a new car every 18-24 months and I am no stranger to dealerships. This was the best experience I’ve ever had. Cameron was my sales rep and I had the pleasure of working with Bruce as well. Top notch, no nonsense experience. I’ll be back.

Do NOT under any circumstances bring your vehicle here to be worked on. The employees seem nice enough, but it seems that the proper work is not being done. A few weeks ago, we brought our vehicle here to be serviced for electric issues. The terminal light kept coming on. The dealership couldnt recreate the issue. They had my vehicle for a week. I paid for a rental for a week. Finally, I just said to change the battery and well hope for the best because I couldnt keep paying for a rental and for them to keep my vehicle with no diagnosis.Fast forward to last night when I stopped by a gas station to get gas in my vehicle. I turned the car off, pumped my gas, and went to go start my car. Dead as a doornail. Had to have it towed to a different place because I didnt have the money to pay the extra to have it towed back to this dealership. The shop who has my car today tells me that my battery is dead. How can that be when I just had my battery changed out 3-4 weeks ago? Got a phone call from the shop working on my vehicle and they tell me.my alternator is bad and over charging my car. The same alternator that this dealership also replaced. Call this dealership back and get told I cant get a refund, but they would pay for it to be towed there so they can warranty the parts and fix it. Yea. No thanks. You have already proved to me that this place is to not be trusted. I got told it must have been a defunct part from the manufacturer. How you have two defunct alternators in 8 months time is beyond me, but I certainly will not be returning here. Something is fishy. If I could rank them negative stars, I most certainly would.STAY AWAY. DO NOT GO HERE.

Buck Rodgers was very helpful and knowledgeable about choosing the right vehicle for my needs, no hassles at all!

Austin was great! He helped us pick out a new car for my daughter. Highly recommended!

It was fast. Went and test drove a vehicle and worked out the numbers over text messaging. It was a pleasure.

I bought a new Jeep and my salesman was Buck Rogers, he was very professional, knowledgeable, and friendly which made this a stress-free buying experience

After trying to shop at another dealership my wife and I found a 19 Jeep Grand Cherokee that she fell in love with. Made contact with Alex who walked us through making sure we picked out the right vehicle. Alex introduced us to Mike the GM. The staff went to work putting together a deal we couldn’t refuse. Alex, and the team were very professional, honest, and easy to work with. Thank you Alex, and the rest of the staff.

Preferred auto did a great job handling the purchase of my used car. They were professional and courteous. I highly recommend them.

Andy was very knowledgeable and helpful during my first Jeep purchase! I would highly recommend this location!

My wife and I could not be happier with our experience at Preferred. Cameron was great to work with. Friendly and honest, he didnt make us feel pressured or hurried at any point. He and his fellow staff even stayed late for us so we could finalize our deal and drive our new Jeep home that night. My wife loves her new Renegade! I would definitely recommend him and the Preferred staff if you are in the market for a vehicle. We will be back with future business for sure!

Buck did a great job taking care of me. Honest salesman.

Very pleased with the entire staff from Michael on down. Everyone was friendly & professional. My sales representative (Isaiah) did a great job helping me sort through various vehicles available. They gave me a fair trade-in allowance on my old Jeep and handled all the paperwork (licensing/registration/etc.) No trip to the DMV...Kudos to the Preferred CDJR team!

I just wanted to give a huge thanks to Isaiah for his amazing work to find us the car we wanted. With demands so high he wasn’t having luck so we put in an order and I could not be more happy with our new 2021 Dodge Durango! Exactly what I wanted. Anyone looking for a car this is your guy he’s awesome. Not only got us what we wanted but customer oriented, friendly and makes it for an easy going process :) definetly recommend not only him but this dealership as a whole. Great people

Bought our fourth car from Buck. He’s the best!

Fast friendly experience. Isaiah was great!

I bought a new Ram from Buck Rogers and he did an awesome job!

Highly recommend finding the car you want with Buck. He is knowledgeable and helpful. Thank you!

Wonderful group! I really appreciated the knowledge while compairing Jeep vehicals to get the best Product value for the money! Brandon your amazing

Buck Rogers was awesome to deal with! Extremely knowledgeable and helpful with the purchase of my new Jeep Compass! Would highly recommend working with this dealership and go see Buck!

The staff is amazing this is my second car purchase here and will continue to be my lifelong dealer !

There was a nice young man named Isaiah that works there.

I would give negative stars if I could. Please beware OF THE SERVICE DEPARTMENT. I own a 2015 Jeep Grand Cherokee has been having “service shifter” message, and starts when it wants too. I brought it here to get serviced at Muskegon location. The service department is awful. They thought they fixed it with a new alternator. I had a warranty and still had to pay for part of this alternator to not even need it. The Jeep still had the issues, so I took it back to them. They had my car for 2 weeks, hardly communicated with me. They took it to another location this GRAND HAVEN LOCATION and did not tell me. They both couldn’t figure out what the problem was at either location. I drove a half hour to go get my car with nothing done to it after all that time. When I talked to a service representative they told me that I should sell the car before it happens again!! I can’t believe that. They just want me to pass the problem to someone else. Car still doesn’t run the way it should, beyond disappointed. I will never own a Chrysler dodge Jeep vehicle EVER.

Hit a deer and had my car fixed here. Had to drive 3.5 hours from home to put the hood back on correctly. It’s been a year and I can still see the wax buffing marks. The body shop is absolutely terrible.

We had to drive very far to find out RAM 2500 with all the trim and feature that we needed. When we called Buck new exactly which truck we were talking about. The whole process was very fast and easy. Overall pleased with the purchase experience and with the truck.

Great experience with Buck my Toyota is running like a top

Quick and easy process! Andy listened and made the sale easy. The dealer is 80 miles from home, but well worth my drive!

Poor communication was the biggest issue. We went to test drive a vehicle one night, but couldn’t stay to do the financing. It was already 7:00 pm and we had 2 small kids with us. We spoke with the salesman the next day and asked if we could get the process going over the phone/computer to try and save some time when coming back to finalize everything. Trying to get any information was like pulling teeth, calls and texts went unanswered for an entire day before we would hear back, and even then we weren’t given answers to the questions we asked. A week and a half later we were finally told we were able to come get the car. We had an appointment for 3:00 and didn’t end up being helped until 30+ minutes later. He rushed us through because he had to leave early, talked to us like we bought a car every day and didn’t explain anything. Horrible experience and won’t be recommending

Isaiah did a great job helping us get into what we wanted.

Buying my car was an incredibly smooth and fast process - everyone on the team is very helpful and friendly. Cameron was great to work with!

Super nice to work with, no pressure, know the cars they sell very well. Would buy there again and refer there dealership to friends. Great people!

Buck and Mike are great to work with I got a great deal!

Amazing crew and team!So friendly and helpful.

This was a wonderful experience! I was listened to and what I wanted was respected. Im thrilled with my new Jeep Renegade!

Great group of people, very friendly and helpful. First time buying a vehicle without all the stress weve experienced at other places. Will definitely be buying from here again in the future.

I cannot say enough good things about Preferred. We just purchased our 3rd vehicle from them since 2016. Mike was professional and turned our unique situation into a seamless process. Our van was delivered today, and we are so thankful for the great customer service experience!!

My ventilation system abruptly stopped working on my 2014 Jeep Grand Cherokee Summit. I was also experiencing some issues with my electrical system... my check airbag light would come on sporadically and the uconnect system was slow and laggy. I decided to take it in to see what Preferred could figure out.Ill tell you what, they couldnt have PREFERRED to do less. After repeatedly talking to Robert in service, I made sure he knew that my number one priority was the electrical system. I also needed some brake work done, so I had them do this as well. Like I said, the reason I brought it in was to address the electrical issues Ive been having for months. I certainly could have waited on my brake job. Once it was finished, Robert called me and I grilled him on the electrical issues. He said the Uconnect system was reset and should function properly and the ventilation system was now working. I said fantastic and had him leave the keys in the car, and picked it up just after close on Saturday.Boy was I surprised when I hopped in and the ventilation system did not work. I tracked down the general manager Michael, and he was little help. He did nothing to resolve the issue. He did assure me I would receive a call on Monday.Once Wednesday rolled around and I had not received a call, I left Michael another voicemail.Yesterday, after waiting over a week and a half for a response, I decided to check it out myself.Obviously my first spot to check was the fuse box. Low and behold my blower motor fuse was shot. After a $5 part purchase and install, my ventilation system was working perfectly. Obviously Preferred never even checked the fuse box.The new standard with Preferred is that they would rather do the easy work. They will pull you in with the expectation of completing a complex job, but have little desire to complete those. And by the way, the Uconnect system is still not working.Please avoid this dealership. They are not honest and have no morals. They want to make the quick buck but are not interested in the long-term longevity of your vehicle or building a relationship with the community.I did leave the general manager Michael a message today, letting him know that I took care of the problem in less than 5 minutes, for less than five bucks.I hope that Preferred raises the quality and expectations of their service because simply changing the name from Betten to Preferred will only fool people for so long.

We worked with Andy to purchase a new vehicle. He was friendly and accommodating. We went in with a specific car in mind and they were able to get us where we wanted to be.

They helped me find the Jeep that I wanted. Big shout out to Buck who was very knowledgeable. I am throughly enjoying my new vehicle.

Purchased a vehicle from them 5 years ago and had a wonderful experience. Went back a month ago and it was the opposite. 1 week after having the vehicle we noticed a terrible gas smell to the point we couldnt close the garage because of the fumes. Called the dealership and they said we bought it as is and that there was nothing they were going to do. But they would happily schedule us in for service at full price. $700 later we have a new fuel pump. TERRIBLE!

Jeep was as clean as ad stated. Friendly and helpful staff. Very knowledgeable!

Hello world, I left a pretty horrible review last night after being frustrated by not being able to secure a vehicle title. However, Buck Rogers and the team at Preferred ultimately made it happen today for which Im thankful. It likely was a combination of COVID, spring ice storms out east etc. that led to the delay in securing the title. I now have the vehicle happily and am amending my review score. Thank you Preferred Jeep

I had my vehicle serviced here this week. Zach and all of the staff was very friendly. I feel as if the price for all of the work my vehicle had done was pretty fair. My vehicle is running and driving like its brand new.

I have purchased my vehicles from Andy, hes a great person! Very helpful and honest. I will confine to go thru him!

Buck did great job he does all the little things to make it easy to buy from

I went in with my car getting repaired through my auto insurance. They wouldnt fix all of my problems. Did not call me when my car was done.Our car got in an accident on Christmas eve. My control arm broke. Not driveable. We got it towed here because they have always been great. I got a rental. It took about 2 weeks to get everything fixed. They said that they called on Jan 15th that my car was ready for pickup. I never got this call. Therefore had to pay an extra $200 for my car rental as private pay because they told my insurance it was done and fixed. We go to pick up our car and its dead. Thet said that it got to the body shop dead. But according to the shop, there wasnt anything wrong with the car or the battery. I then call the service tech, Robert, and he said that my car was dead when it arrived to the shop. Because they told my insurance the battery was fine, we had to pay out of pocket for a new battery of almost $200. Then my steering was off. I called, the adjusted the alignment and brought it back to me. The manager, Craig, said that a 4 wheel alignment should have been done. They did a 2 wheel alignment. I call my insurance agent. They said its up to the shop which one they do. Since they charged the insurance for a 2 wheel, they wont go back and do any wheel alignment. I have left MULTIPLE messages for Craig, the service manager. I have not heard a word from him. This business is a complete joke. Since then I have contacted the BBB and they are not willing to step up and claim that they made multiple mistakes. This business is a joke.

I talked with Isaiah Guzman. He was very helpful and informative on all the vehicles I was looking at! Hes the guy to see!

Take no covid precautions. I asked the manager why nobody was adhering to state guidelines and he said, thats all fake. They lied to me about my trade in number. When I did all the math it didnt add up. They told me they were showing me 12000 for my trade but it was actually only worth 9000. Then I called the bank that was financing the purchase. The bank gave me a rate lower than what the dealer had quoted me. The bank explained the dealer would be paid the profit between the buy rate and the rate the dealer told me. So basically, another $900 profit for the dealer on top of the $3000 they lied about on my trade in. They claimed they were giving me a great deal by discounting the car I was buying by $1600. Not quite. A lot of lies and deception. Buyer beware.these guys are crooks. Sadly, I think my salesman was nice. It was the manager spinning the lies.

Very nice small town dealership that I prefer. Just drove by to see a unique vehicle in their inventory and a few hours later was driving home with it. They took care of everything from new vehicle prep, financing, ect. Right up to closing time. So far, very happy. Ill update to 5 stars after my first couple oil changes as this was the first time Ive ever been to this dealer.

This is my second time purchasing my car from this dealership. Every time it is a great experience with a wonderful, personable team of salesman and loan officer.

This process was very simple to go through. I would definitely use Preferred in the future for car purchases and maintenance.

I got a great deal and everyone was super helpful and quick!

Cameron and the rest of the sales staff were very friendly and professional. We actually enjoyed the experience and I highly recommend them if you are in the market for an automobile.

Refused to sell me the car! Whether it’s bait cars, or incompetence, or both I’m not sure.On February 5 after weeks of searching, found a car at preferred Jeep. Arranged to buy it the next day. The next day I drove 45 minutes one way to buy the car. But, they had no title and CARFAX said a fresh lien was placed on it Feb 5th as well.Fast forward one month to today: was told lien release and title were finally in hand after I’ve storms and pestilence. Come and get it they said.I arranged financing with my credit union; I got a cashiers check for the down payment; I secured insurance on the vehicle.We made the trip out tonight for the 3rd time now to try to buy the car. Once we got there, guess what, wait for it, NO TITLE.They cheerfully indicated I didn’t need to buy the car if I wouldn’t take it WITHOUT the title.Incompetent ne’er do wells.USE CAUTION

Do not do business with this dealer. This dealer does not care about you. I scheduled a service appointment over three weeks in advanced to have keys programed for my car. The original keys were stolen. I had to hire a tow truck to pick up the vehical and bring it to the service department. I also informed the service department that the vehical needed to go to another location for repair after the key was programed. Upon arrival the service department had no idea what was going on, they told me their machine for doing the programming has been broken for months and they also told me to take it to another dealer out of town. I asked for the manager and they did not know wkere he was so I asked to have him call me and he never did.

The team at Preferred Chrysler in Grand Haven were helpful and quick to get me in the right jeep!

Terrible experience while taking my vehicle there! I will not be coming back to this dealership. When making the appointment for my oil change, the gentleman asked if I had any other concerns. I told them my AC has been occasionally blowing warm air. I dropped my car off at 12:15. The advisor suggested a tire rotation to go along with my oil change, which I agreed. I provided my warranty information (for the AC) and I was told the advisor would give me a call when he got more information on the extended warranty. I don’t hear anything by 2pm so I call to check in and I was told my advisor would call me back. By 3pm, I call again. I speak with my advisor and my car’s oil change and tire rotation hadn’t been started yet and they went ahead and did a diagnostic on my AC without calling (like he said he would) and asking first. Of course, the diagnostic wasn’t covered on my warranty. Anyway, the advisor tells me another half an hour for my vehicle. I get to the dealership by 3:30 and the advisor forgot about my tire rotation and my oil change wasn’t done. I finally got my vehicle done at 4 and got service I didn’t ask for or give permission to do and didn’t get half the service I did request for. 4 hours...and nothing done. He also tried to sell me a very expensive oil change and tire rotation package and I had to remind him of the dealership coupon I presented. They just take your money and provide very poor service. I won’t be returning.

Buck and Nick were a pleasure to deal with. Our purchase was painless and easy. We made a deal over the phone based on our vehicles and pictures. When we arrived the vehicle they had was not what I wanted. We did find exactly what we were looking for on the lot and were able to work a deal to all of our satisfaction. Thanks for taking such good care of us.

Steve really helped me make a great decision.

I had recently purchased a vehicle from Prefered with a couple of known issues prior to my purchase, and the employees worked with me to try and get all the problems corrected as quickly as possible. I highly recommend the people here for their salesmanship, expertise, and timeliness of work and inquiry!

Was not at all pleased with my service work at the GH store. The service I had asked them to do was not done properly, and I was left with a $180 bill for not doing what I requested. I was never contacted while the work was being done to discuss other repair options, and my follow up was left with theres nothing we can do You have lost a customer for life, I will never buy an FCA product again.

This is the second purchase in a year so that should tell you something. Tim was exceptionally easy to work with and very accommodating. The car is better than expected and will be in our family for a long time.

Awesome experience with great people. The process was stress free and pressure free. Made a 2 hour trip to this dealer and was not disappointed.

I would definitely recommend Preferred Auto! From what I experienced at this dealership everyone was very kind, and honest!I really appreciate Andy Rogers kindness in answering my questions and helping me with the purchase of our car. Also, Derek helped me find an even better deal with my financing! I have never had a business do that! I would highly recommend you go to Preferred Auto for your next car!

Josh is good guy & helpful.. Will recommend.

Tim was great. Accommodated my schedule, had no problem with me getting the vehicle looked at by a mechanic before agreeing to purchase and made arrangements to fix what was needed (which wasn’t much👍🏻). The price was fair and the vehicle is in really good condition. All around pleased :)

Fantastic , good attention, knowledgable,Good deal, Good customer service!

We are very frustrated with our experience here. We purchased our vehicle end of last summer. We were told it was a trade in. Come to find out. The vehicle was purchased at auction in Canada. We found this out when we went to have a manufacturer recall taken care of. It was a known problem on White Honda Pilots. This is what is called a Grey Market vehicle. Having the vehicle VIN registered in Canada and not being able to be transferred to United States for any recalls including safety issues. Here we have a vehicle that if it has any safety problems or MFG problems, we will be made unaware of and need to take care of ourselves. Unsafe vehicle. Now for the timeline.This has been going on since before Memorial Day. I have kept a detail timeline of all (which is next to none) communications. Our salesmen Andy was great but unaware of this. I have left voicemails for Nick and sent GM Michael email with zero responses. I even sent pics to salesmen’s phone at his request. My next step is BBB and other actions if needed. I think 6 weeks is long enough for a response. They have my contact info so if they recommend to have me call them is a joke. I have tried and get nowhere.

Great service, Andy my salesperson did a great job.

Great sales team.. Very Friendly, worked with me and got me into a nice car. Thank you all for a great car buying experience.

Very courteous people. Very confident in the work they perform. Have confidence that they do a good job on their inspection process. I still wish dealers would revamp their dealerships so customers could view work being done. I will continue to take my truck here for needed work.

Leased a Ram 1500. Hunter did an amazing job making the process as easy as possible! Found me a great deal!

[NOT SPONSORED] Look no further then Preferred Chrysler Dodge Jeep Ram of Grand Haven for vehicles and service. I have to say that I have never been more pleased with ANY dealer. The salesmen are intelligent, honest, and go above and beyond to make sure youre happy. The manager is a great guy, he came over and offered me a coffee and ensured that my visit was a good one. I have had multiple experiences with the service team as well, all of them great. You wont find a friendlier group of car enthusiasts. This place is something special. Ive brought my whole family and referred neighbors and friends, each of them has returned with their own positive experience. If you need a vehicle or service for your vehicle, this place will save you money and hassle. If thats not enough, theyre also very timely. You wont spend all weekend there like you would at other dealerships, unless of course you want to!

Excellent customer service, not pushy at all! They were able to answer all of my questions and were very straightforward. They were willing to negotiate and everything went very smoothly. I highly recommend them!

I have been considering purchasing a jeep for a while. So, on a whim, I stopped in and happen to meet Sales Specialist Harrison Morin. I am so glad I did. Two things really struck me: 1. His excellent knowledge regarding the various jeep models and features, and most importantly to me 2. the comfort (and ease) he made me in the process. Let him teach you and guide you in your next purchase. His enthusiasm is infectious. While I did not buy one that day, there is no question in my mind who I will buy it from when I do – Harrison. It is worth stopping in and meeting him.

I would highly recommend buying a car from here. Nick Rynberg made my car buying experience so wonderful! He’s has been so helpful with anything that I have needed! Everybody is friendly and helpful!! Go see Nick if you are in the market for a new vehicle!!

Terrible experience with this dealership. Was hoping to not have to post a negative review, but after 1 year of attempts to contact both the salesman and GM, they have yet to fulfill promises made during the purchase.Purchased a car from them over 1 year ago(salesman: Andy Guy), and as part of the purchase it was agreed that Preferred would replace missing vent pieces. This was stated in the due out list, and confirmed over E-Mail. As the purchase was over 1 year ago, I have exchanged over 50 E-Mail follow ups to understand where this was. Additionally, I have called and spoken to the sale representative with ZERO confidence he is following up. Additionally have left 3+ voicemails at different points in time (most recently last week) for Mike Vanderplow, the General Manager.There is a complete lack of care shown at all levels of this dealership, and I would not recommend anyone do business if this is how they treat their customers.

The Techs do great work but the pricing is a huge set back. Everything cost much more than it should. Always make sure to ask them a total price and to include the diag fee... Its how they got me!

My sales person Hunter was very informative and not super pushy. He did a great job finding me what I wanted and delivered on what he told me he would. It was nice to have a younger sales person be so polite and listen to what the customer wanted. I would recommend him t my friends for sure.

Overall good experience, but employees and customers don’t wear masks (or wear them infrequently)