Purchased my used Mustang from Chris Swan at Preferred Ford and couldn’t have had a better experience. Chris made the process easy and didn’t pressure me into the sale. I was in and out in far less time than I planned for! Mike in the finance office made everything easy to understand and I left with confidence in my purchase. I will definitely be back for my future vehicle purchases and service needs!

I am very pleased with my Jeep I purchased. Chris Swan must have known that Jeep was for me he selected it 1st. But he suggested I try afew more cars but the Jeep won me over.5 Stars for Chris

Big Josh was a great help and did everything we asked regarding our purchase of this 2017 Mustang. I would not hesitate working with Big Josh again. Check out this fine dealership and also a nice young man! Thanks for a super car and a super experience.

Purchased a Chevy Impala through ford for the awesome service, Chris was a great help and made sure everything was perfect for me! Even put a complimentary car cleaning kit in the trunk when he handed me the keys! Great service from start to finish.

Ducky is the best. He always responds quickly to any emails or messages I send him. He has helped me with 3 vehicle purchases/leases in the last 5 years. He always makes the process quick and easy - no pressure!

Bought a 2013 chevy traverse from big josh a little over a week ago. he not only helped me find a car suitable for me but also made sure it was under the price range i was looking for! highly recommend big josh for any of your car purchases!!

Ive been working with Tee, the sales representative thats been helping me to get my dream truck. Tee has demonstrated that he is very knowledgeable about the products and services the dealership has to offer. Even though Im waiting for my vehicle to be delivered, Tee has kept me in the loop the entire way. To compliment that, the management staff at Preferred Ford have also been very helpful. One major bonus is the quality of the service department at the dealership. Overall, Im pleased with my experience at Preferred Ford of Grand Haven!

Test drove the new Bronco, super fun vehicle. Worked with Josh Lummen, he went far above our expectations and made the experience fun. Due to this experience, I will be purchasing my future vehicles through Josh.

We bought our 2018 F150 Ecoboost from Big Josh! He was very knowledgeable and if he didnt know something he would find someone that did. He matched us with our pickup and I have been in love with it ever since.

If you are in need of a new or used vehicle please talk to Big Josh. He is patient understanding and not pushy. Very knowledgeable about most if not all the vehicles. Was ready to answer any of my questions and was prompt to answer my emails. Overall a great experience. I would definitely recommend talking to Big Josh when you in the market.

Big Josh! I have to say a big thank you you made it happen. I want to say thank you for your help. You got me into something I wanted and it’s was an amazing deal. I have to say I will not go anywhere else. Recommend to family and friends and I’m sending them straight to you Big Josh. Thanks again for all you did. We will be back!

I purchased my vehicle from Big Josh, he is the most professional salesman I have ever worked with! He actually sat down and listened to my wants and needs and found me a car that works. If youre looking to save money and find a great deal, Big Josh is where its at!

Best dealership around. Thanks to big Josh I was able to walk out with my new Explorer that I am absolutely in love with. He was so friendly and easy going. I didn’t have to go through any of the high pressure sales gimmicks I’ve had to endure at other dealerships. Our family will do our business with big Josh from now on.

I purchased my awesome Bronco Sport through Chad “Ducky” Gitchel and had an EXCELLENT experience throughout our months working together. I was so excited to be apart of the preorder process with the new Bronco Sport, and working with such a friendly professional made it a positive and fun car purchasing experience. Also, I appreciated his timely communication skills with updates and pertinent information. I definitely would recommend this “Duck” friendly guy to any friend or family member that’s in the market for a new or used Ford car or truck. You WILL enjoy the ride!

Big Josh is awesome! I worked with him to find a vehicle and it was an excellent experience. I really was grateful that he took the time to really make sure that I was satisfied and that all my car needs were met. I will definitely be back to see him!

Excellent service! One of the best dealerships in West Michigan. My mother and I were both shopping for new cars and went to a lot of different locations before going to Ford Preferred. Chris Swan was a huge help in narrowing down what we were looking for and truly cared that we find the right vehicle instead of just trying to sell us something close enough. Will definitely be going back for my next car!

Ducky is the Best! When entertaining the idea of a Transit for the company he took care of all our concerns and showed what it would take to get into a new, and used option that suited our needs. In the end knowing we would use this as a daily driver too he suggested we go with truck and trailer... so we ended up going a different route all together with an F150 and separate trailer. Great recommendation!

Ducky is a wonderful salesman. He helped with everything and explained everything very well. He has a great personality and greatly cares for his customers. He is dedicated, friendly, kind and knowledgeable about all aspects of helping his customers get their dream car. Thanks so much Ducky (Chadwick) for our new Chrysler Town and Country! We love it and you!

Best Experience buying my 2016 Ford Explorer. Great vehicle with low miles. Salesman was helpful and very knowledgeable. He went out of his way to bring the car to me at work to test drive. Definitely Recommend to friends.

Josh was absolutely amazing to work with. He was incredibly flexible, informative and helpful. He even brought my car to me after purchase, which was nearly an hour away! And when I had issues with Ford pass, He came to me to get it sorted and handled all the leg work. Amazing customer service!!! I recommend purchasing from Big Josh for all you future vehicle needs!

I’m very happy with my new truck from Preferred Ford. Ducky was an absolute pleasure to work with!I was a little skeptical buying a vehicle online and out of state, but Ducky was up front and honest every step of the way. He even took time out of a holiday weekend to go into the dealership and take some photos and videos for me. Additionally, he answered every question I had before, during, and even after the sale.Thanks again, Ducky!

Had a great experience working with Chris Swan when purchasing my new Ford Ranger at Preferred Ford Grand Haven, will be back for future vehicle purchases!

What more could you say about Josh Lummen… Super knowledgeable answered all my questions. Set me up with stuff I didn’t even know I was going to get. Thank you for a great experience and getting me set up with my F150.

I stopped by Preferred Ford a few months back to start some research on my next vehicle. Chris was very friendly and knowledgeable. Got all my questions answered and didnt pressure me at all! Will definitely be back to see him when Im ready to pull the trigger! Highly recommend

Went to get oil changed. Ended up speaking with Chris Swan about possible trade in for new vehicle. He was extremely professional. Chris gave me several options for purchase. When Im ready I will definitely see Chris for my new car!

Bought my first car from a lot here and it was a very smooth and easy to understand process for a first timer. The salesman, Chris Swan, was a huge help and I HIGHLY reccomend him if given the chance. He was able to help me find the right car for the right price and answered all of the many questions I had!

Great experience working with Chris Swan remotely to buy my PowerBoost. Highly recommend.

I just have to say how helpful Chris Swan is. All my question were answered and he was very helpful. Honest, legit answers and actually finding someone who isnt just trying to sell me something but trying to give me all my options.

Loved the video work I immediately received after asking about a Forester. Ducky showed the entire vehicle way better than the pics online showed and this confirmed my interest. That same day I drove 3 hours for a test drive then wrapped up the deal.

Excellent service! Big Josh was exceptional to work with. Purchased two vehicles with him, and he threw in a friendship for free. Highly recommend seeing him if looking for a vehicle.

Five months owning this 2021 F150 and couldnt be happier. Tee is a superstar salesperson and a great guy!

Ducky is so awesome. Great service and so patient with me! Preferred is the best and it is because of Ducky!! Thanks Ducky!! And thanks for the lil surprise in my new car!

Had the most excellent experience at Preferred! Couldn’t have asked for a better sales guy, Chris Swan is amazing, friendly, and always striving for excellence. He will always have our business! Go see the Swanfather, he will treat you right!! Thank you Chris for everything our new 2021 F-250 is perfect!

I purchased from Preferred Ford, and had Ducky for my salesperson. Ducky was very easy to work with as he followed up texts and emails almost immediately.I was also pleased that there was not a lot of pressure like is felt sometimes at a dealership.Preferred will be where I go back to for future vehicles. They are out of the way for me but the customer service is worth it.

Tee was attentive to my wants and needs in a vehicle, his professionalism and experience, gave me the best experience working with Preferred Ford

Josh has been like family now for the better part of 4 years. Even when I had not purchased my car from Preferred, I began taking it there for service and Josh was always there to stop and talk and just be an all around genuine guy. When it came time to buy again I knew Josh was the only one who I wanted to get my vehicle from. My fiance and I purchased two escapes from him and he was able to help save a lot of cost to get into the vehicles at a reasonable rate!

It was an awesome day when my wife told me her friend worked at Preferred Ford and had some cars for me to look at. Being the first car Ive ever leased I was nervous and unsure. We arrived and met Ducky, who happened to be a friend of mine from back in grade school. I instantly felt a relief. He is an awesome salesman, not pushy or overbearing like most car dealerships are. We looked at a Subaru Forester and was only a couple years old at the time. It was a fleet car and was very well taken care of. We were able to get with his loan officer and take the car home the same day. Its been over 3 years and I am so grateful that we were able to reconnect in a way that benefit both of us. Very professional and the dealership was open and welcome to anyone who walked in. Ducky has my back and we will send our referrals your way!

Big Josh is the best! He is very helpful make sure you find the right car and for the price you want! If u ever need help with a vehicle Big Josh is ur man !

We had a great experience with Josh at Preferred. He was very knowledgeable, professional, and worked hard to find us something that would fit in our budget. Unfortunately, when we put our cat seats in the one we thought would be perfect, it didnt work out and at that time were unable to purchase a larger vehicle...but even though he didnt make a sale he continued to try and help! I would definitely go back to him to purchase our next vehicle because his honesty and deligence!

Im not sure Ducky ever sleeps, Ive reached out with many questions at all times of the day/night and he always seems quick to respond. Great Service

Big Josh gave us great service with the purchase of our Expedition. He was very willing to help out. He has been a family friend for a long time. Very trustworthy!

We bought a vehicle off the lot. Ducky was our sale guy. He was very helpful, understanding and all out due respectful. I would recommend any and all. If you need a good reliable vehicle talk to Ducky. OUTSTANDING

We had really good service with Mr. Gitchel here. He listened and was patient with helping us identify what we needed. In the end we got everything sorted out and they were responsible and easy to work with. Totally recommend!

Ducky and everyone were very helpful! They made everything so smooth, it has changed my perspective on buying from dealerships. Great deals! I’ll be back to upgrade eventually! 10/10

I had the BEST experience working with Big Josh at Preferred Ford! And he was actually referred to me by a friend of mine who had purchased a vehicle from Big Josh. My mom came along on a couple of test drives and she, too, found Big Josh delightful. I ended up with the coolest 2020 Ford Ranger and made a friend! I also have to mention how Big Josh came to my rescue on Christmas Eve: I was driving down a steep single lane road in Shore Acres, GH and found it covered in black ice. I, foolishly, hadnt taken the time beforehand to really get to know my truck and how it handled in different situations. But my own personal Santa came to the rescue! I called Josh and he came right over! He got both me and my dog safely to the bottom of the hill. Thanks, Big Josh! Ill definitely go back to Josh and Preferred Ford when its time for a new vehicle.

I referred my little sister over to Big Josh for her and her husbands vehicle purchases, they said they appreciated everything Big Josh did on finding them their perfect vehicles. He truly went above and beyond for them and took very great care of them. Thank you Big Josh!

Chris swan was great help in the search for my new to me vehicle! Would highly recommend him to all family friends! Hes also very good looking! 😉

Got my Subaru from Ducky earlier this year and my husbands Subaru over 3 years ago and had an amazing easy peasy experience both times. I knew exactly what I was looking for and he found the perfect match. We handled everything by phone until the day I went to pick it up and drove off the lot within 20 minutes. Inspected the car and made sure my tires were all aired up and the inside was detailed clean down to the last speck. Thanks DUCKY for all your help and hard work!!! My referral anytime someone needs a good used or new vehicle, I have and will send to you!

I was looking for a used cargo van.I had a great experience!Shay found me a fantastic deal!I purchased and drove home the same day!I will be buying from HER again!

A great experience overall. I was helped by a very nice man named Chris. He answered all the questions I had!

Ill only go here when looking for a vehicle because I know Im getting a great deal and I dont have to worry about a lemon. I always work with Chris Swan, you couldnt find a more honest and trustworthy guy, trying to get you the best deal. Ill be back for my next vehicle down the road!

So happy with my new F-250, nicest truck I’ve owned! Thanks to Chris Swan for being such an awesome guy! He always hooks me up! He could sell a ketchup popsicle to an old lady in white gloves! He’s the man!! 🎤

So far, so good! They take good care of my old truck. Everyone very nice.

I bought my 2014 Dodge Charger from Ducky Gitchel. It was by far the best car sales experience I have ever had. There was no pressure and the entire process was smooth and stress free.

I had the best experience at a dealership thus far while dealing with Ducky. Laid back pressure free, and the little Nintendo on the desk to play was a nice touch. Brought back some memories!

I had Ducky, for a sales man, and he was the beat. He listened to everything I said. Got me a great deal and was not pushy like some sales people are. I will definitely recommend seeing him, if you want to buy a car

Big josh had some big deals! Going to the car dealership is scary because some dealerships try to screw you over. Big josh worked FOR me and made sure i didnt pay the sticker price! Go to preferred Ford and talk to big josh today you wont regret it

Ducky has access to several dealerships inventory, this made my shopping that much easier being able to check inventory from several lots at once. Still love my Forester!

Ducky was AMAZING! We bought our vehicle last year 8/2020. Thank you for all your hard work, dedication, professional guidance and AWESOME attitude. We felt like we were family and still do. We recommend anyone looking for a new or used vehicle to contact Ducky. ❤ The Colson Family

The most disrespected I have ever been by a shop. This shop has NO communication skills. Not only did they not even find the issue with my car, they fixed something else for a week, charged me, and I left with a vehicle with the exact same issue I brought it in for. When I told them it wasnt fixed they offered a courtesy car sent to pick up my still broken vehicle then GHOSTED ME and still has never responded to me whatsoever to this day. Do not EVER trust them with your money, time, and vehicle.

Working with Tee at Preferred Ford was indeed the best dealership experience Ive had in the longest time, easy, fast process. I highly recommend Preferred Ford Grand Haven. Good job guys.

Chad Ducky Gitchel is such an all around great guy and he made buying my car from the dealership so easy and smooth! He went out of his way to send me a virtual lineup of what I may be looking for and then drove my vehicle up from another dealership for a test drive. His daughter Lilli even helped hide the Ducky!! 🙌

Ducky was able to get me out of my lease I no longer needed, and put a little money in my pocket to do so. Hard to beat that!

Big Josh knows his stuff and makes everything stress free. Gets you the best deal and gets you the right match. Go Save Big Money with Big Josh!

Im not one to leave many reviews, but Ducky pulled my leg enough and I finally caved. Had a great experience at Preferred Ford working with him and will be back.

We worked with Ducky when looking for our last vehicle. While we didnt end up making a purchase through him this time, he was very knowledgeable and great to work with. Well definitely be keeping him and Preferred in mind the next time were looking.

Terrible experience with General Manager Rich Kamm and Finance manager Kenny. Thankfully Barber Ford in Holland, Great Lakes ford in Muskegon and Fox ford in Grand Rapids are stand up ford dealerships! If you are looking for a vehicle I’d start at one of these great ford dealers!

Recently purchased a used truck, was honestly a little hesitant about going to a dealer lot. However, Ducky was great, made the experience very positive and he definitely went above and beyond!Very pleased with my purchase experience but the fact is, it was great because of Ducky!Thanks Ducky!!Greg

When I first moved to Michigan in 2016, I was so thankful to have found Preferred Ford in Grand Haven to get my car serviced at. When I needed to buy a new one last year (basically as the pandemic was hitting), I was so thankful to have Josh Lummen as a salesman to sell me a car. Hes a great business man, and an even greater friend to have during the car buying process!

We recently bought a 2020 Ford Ecosport from Preferred Ford and all I can say it WOW! What an awesome experience we had. Our Sales Rep Ducky worked with us throughout the entire process to get us the best deal possible and also worked with us on some after the sale items that gave us an even better experience than expected. We will 100% be buying all of our cars through Ducky and Preferred Ford in the future. They really do put the customer before the sale!

DO NOT GO THERE TO FIX YOUR FORD! Worst service I have ever experienced. My car was never fixed during my warranty period (couldnt find the issue or couldnt fix it). Once my warranty expired they charged me twice to fix that issue they couldnt fix before. And guess what, that didnt even fix the issue. The last time I brought it they refused to cover the cost so I declined the repair, they tried to tell me their is some restocking fees... I still paid the cost for them to diagnose the issue... And guess what, they still went forward with the repair that I didnt approve! When I challenges the service manager he admitted, he said he wanted to be done with my car and not have to deal with it anymore. I reported this to the regional customer service manager who basically couldnt do anything without me taking the risk to spend more money. My car is still not fixed, but I guess I wont buy ford again or recommend ford. (Disclaimer all Ford employees were very nice and respectful, with the exception of the (new-ish) service manager who was rude and unprofessional - a lot more to say... Even hang up on me).

I have had an amazing experience working with Josh Lummen at Preferred Ford! He is very knowledgeable, very friendly, and quick to answer all of my questions. He makes sure his costumers are treated well and works hard to provide them with the best experience possible. I strongly recommend working with Josh at Preferred Ford!

Big Josh was a pleasure to work. Josh went above and beyond to find the perfect car for our family. We will definitely be returning for our next vehicle purchase.

This was our third family vehicle from Preferred, the last two from the Ford division. We obtained excellent support and direction from Ducky , and felt no pressure or uncomfortability during the process of purchase. Duckys patience was greatly appreciated , and once again we ended up a vehicle that met our expectations and requirements exactly. Great job and customer service.

Great bunch of Ducky. Good place for parts. If you have any questions they will get you an answer.

Never been a lease person, until I met Tee, and for the first time the pros of getting a lease was widely explained. I’m flat out enjoying my Explorer. Thanks Tee for planting that knowledge.

Great location, easy to get to. Clean dealership. Chad Ducky Gitchell is so friendly. No hard sell. When I finally am going to buy a van for my daughter, Ill be back. The experience was just ducky.

This is the third time I have leased a new vehicle and always have had a great experience. The dealers dont try to push you in to anything you dont want. Like Ducky he helped me find the better deal and vehicle that fit the budget I needed. Overall I will always choose and recommend Pereferred Ford of Grand Haven.

Went here this past spring, was considering leasing a vehicle. Wound up meeting with Chris Swan and decided to buy a 2021 bronco sport! Was quick and easy, got everything settled that day and a more than fair offer on my car!🙌

I was able to put my entire deal together over text while working, this was a major convenience for me! Ducky is the Best!

Nice selection chris swan is very attentive and personable. We have not found what I’m looking for yet, but this guy doesn’t give up until he finds the perfect fit for you and your family!

I was looking to replace my damaged vehicle and I had the best experience with Ducky. I purchased at another dealership and it turns out the car was previously in some sort of flood or damp area and it was not drivable at all. I was upside-down on my loan, too, so it was not ideal. Ducky was honest about what he could do for my situation. I could tell he was genuinely trying to help me and that I could trust him to find a car that was safest for my family.

I had to do emergency repairs to a Ford E450/ RV that the brakes calipers seized up. Without an appointment, Josh in the service department got the vehicle seen by a service tech. They quickly identified the problem, secured the parts and fixed both sides. The service and kindness i received was exceptional, and I would highly recommend this business. My sincere gratitude to this entire service team.

Josh Lummen a great family friend helped me find a new vehicle a few months back. Great experience every time I visit as I received an oil change package with my purchase. Love you Big Josh!

Chris Swan Id very informative and attentive to his work!Always up-to-date and has wonderful customer service.

Preferred is amazing. I was helped by a young man named Chris swan and he went above and beyond. Preferred definitely gained a lifetime of my business because of him :)

Josh Lummen was incredibly helpful when it came to looking at cars! I would highly recommend him! They have EXCELLENT mechanics as well! Jeremy Vermurlen has always taken good care of my cars at preferred Ford! I would highly recommend them!

My friend went there to get her car fixed, they overcharged her then GHOSTED her after she got her car back having the same issues she sent it in for! Waste of your time and money dont recommend.

Chad “Ducky” Gitchel has always been a pleasure to work with. His lighthearted and no pressure approach makes the experience so much better. If you are looking for a different vehicle, you definitely want to visit Ducky!

I would highly suggest you do not service your vehicle here and look elsewhere. I’m all about people getting paid for their services and parts but not if they’re taking advantage of their customer. For example a $750 job I could have gotten done elsewhere for $200. Preferred Ford still got some money out of me even after I asked for no services to be performed and needed to collect payment before I got my vehicle back. Sales may be a different story but service wise, stay away.

We love working with Big Josh! We have purchased a couple vehicles through him and he is always so helpful and has our best interest in mind. Highly recommend working with him!!

Go see Ducky for any and all of your needs! I met him with just a simple question on my Escape years back and he was happy to help, when it came time to upgrade last year I went straight to him.

Josh is a great guy! His personality is fun and easy-going and makes buying a car easy and stress-free! He is very knowledgeable in selling cars and there was no pressure.

We had the pleasure of working with Ducky to find a new car. I honestly hated past experiences in car dealerships but Ducky was fantastic to work with. He is a true professional and made us feel great about our purchase.

Good place to shop for a car. Ducky was my sales guy, and he did great. Mike and kenny had a hand in on the deal too. Great overall experience, thanks for working with me.

We were talking to a couple dealers, but what sold me was the personalized video greeting that included a video of our vehicle of interest. This was above and beyond and no one else offered this level of service. We ended up going with a different car but from the beginning knew Ducky was our guy!

Bought a van over a year ago, and just recently Ducky got in touch with me to let me know theyd come across the spare key. I love that he thought to get it to me

Working with Taylor Henkel (now retired) my leasing experience was fantastic, which is why I gave it two stars. However, my latest experience with this dealership and their service department will cost them a returning customer. I brought in my 2019 F150, currently under warranty, due to my splash shield ripping off of the bracket. I had to hang it back to the frame to keep it from ripping off completely. I was told that this repair would not be covered under my warranty at this dealership and blamed for the damage but another dealership had already told me it would be covered as the splash shields are defective and it is a common occurrence with the design. Thus, Preferred quoted me $200+ dollars for a part and an hours worth of work to replace a faulty shield that is covered under my bumper to bumper warranty and can be replaced in under 5 minutes. Wanting to contine to work with my leasing dealership, I contacted the GM about this issue. Despite multiple phone calls on my part, over the month of August and being told the part would be order, service scheduled, at their cost, I have not been contacted since to have this repaired. I will not be returning to this dealership for any future car purchases, leases, services or repairs.I have since had my splash shield repaired, under warranty, by a different Ford dealership, whom I will be working with for any future purchases, repairs or issues.

Ducky and the crew are the best. Always great service. Leave it to them to find you the right parts for your ride.

Me and my family had a great experience, Tee was a great help. Helped us find the perfect vehicle, we love it!!!