BMW at this dealership stands for:Bad Maintenance Work.I’ve been coming to Fresno BMW for several years to have my leased vehicle(s) serviced for routine maintenance. If there were other options available in Fresno, believe me, I would take my vehicle elsewhere. The service here is usually lackluster. I would usually laugh to myself when the service advisors would say “Please rate us nothing less than a five star…”. I had never taken the time to rate them before. But, if I had, they would never rate above a 3 star (those would actually be “good” service days for them).The reason for low rating is the culmination of the years of mediocre service + the recent service I had a few days ago. No communication and slow service. What good is an advisor if the client has to ask for updates? And, what good is an appointment if they’re going to keep your vehicle all day? It shouldn’t take 6 hours to do an oil change and basic inspection. Also, don’t think I didn’t notice that you did not wash my vehicle when walking me over to my car and handing me they keys. That pathetic attempt to distract didn’t work. Such a poor ending to an already poor service.

Dont trust the service center! I took my car in for previously recommended service, service engine soon light for brake fluid, and a parking lamp malfunction. This was all told on phone when scheduling appointment but after drop off I was called and asked why I was bringing it in so I repeated the above and asked if notes were in computer regarding the previous recommended service. Call back stated the previously recommended service was not needed and he didnt know why that was placed but they would take care of other stuff. No communication during the day. I finally called back to ensure it would be ready later in day. When I showed up the service tech runs my papers to me at the payment area says everything was fixed and stated there was an oil leak which is recommended I get fixed for next visit, gives me his business card to call/text him directly, and sends me on my way. I notice two days later the service engine soon light and all problems still exist. I text the same guy and no response. So then I call and tells me those are different and need a diagnostic check and that they didnt do that last time??? Seriously, that is what I took it in for! So now I am wondering if they did anything that day on my car. I will not be returning for service at Fresno BMW. I just took my car to a local foreign car mechanic and he laughed at how much the dealer charged for service listed on my bill and I received way more personal service with explanation of services with him. It is a shame what customer service has become with big corporations and it was just an expensive reminder how valuable old mom and pop businesses really are.

This was a great experience to get my first SUV from BMW of Fresno. Gaven helped me and my husband find the perfect fit for us, and we are in love with our X5! We had an idea of how we wanted our vehicle to be and Gaven made it happen. Selling is one thing, but understanding and knowing your customer and cars is another level. Thank you for this awesome experience, we will definitely be back!

Radford was awesome! Great service, helped us with our purchase and was very informative. 5/5 recommend.

The sales guy Roman was amazing. He was very informative and made my car shopping experience easy and swift. Very laid back and not pushy. Ask for Roman if you shop here, I promise.

Had a pleasure to work with Radford in purchasing our 2019 5 series. He made the experience easy and explained the process all the way through. We even chose to drive 2.5 hrs just to work with him and the great staff. I would not hesitate to work with them again on our next Vehicle. Very pleased and grateful for their attention and care.

Rafi was an extremely knowledgeable and informative team member. He was quick to answer all of my question and concerns and was very polite.

Robert was great to work with. Smooth and efficient everything was ready to go when I showed up.

Roman and the bmw team took great care of me! Highly recommended

I had a great experience here. I called in advance to test drive a car. Roman had the keys waiting and was very patient while I test drove the car and had it checked out by a third party. It was a used vehicle. The loan process was great, and the gentleman that went through the documents with me was kind and made that whole experience smooth. Overall I am very happy and am enjoying my new to me car.

Worked with Gaven on a new car purchase and he was fantastic. Came in with a general idea what I wanted but wished to discuss options; he did not try to over sell anything. The car was delivered to me and the entire process was hassle free. Will definitely purchase from here again.

Roman at bmw Fresno was a pleasure to work with. Made my X5 purchase easy and seamless. From the initial meet to the ordering of my car, and finally the delivery. Roman is an example of how every sales professional should aspire to be. It was all an amazing process. 🤙🏿

I recently took my 2004 330CI in to fix an oil leak and had a great experience with the staff and service at BMW Fresno. My 330CI was originally from the very same building, back when it was BMW Fresno Weber . . .so im happy knowing that it will be going back to being repaired by the same place it came from. Overall should you want a new car that is so much more then the typical Toyota and Subaru, or if you need a repair for a Bimmer . . . This is the place to go to.-Nicholas J (Nick Hyde)

Every time I visit BMW Fresno I get treated like family. My most recent visit was no exception when I was helped out by Robert Gonzalez and Manager Mike Ghalambor. They both took care of me from the moment I walked in the showroom. Robert made the process extremely simple and made sure to answer every question I had about the car. I will always come back to get my cars from the wonderful staff at BMW Fresno.

I just want to thank BMW of Fresno and Robert for helping me with the purchase of my 330i. It was a great and fun experience. Highly recommend BMW of Fresno and make sure to ask for Robert Gonzalez.

Great experience at BMW Fresno. Some of the best customer service we have experienced with Robert and the rest of the crew over. Robert was brilliant with helping my wife and I through our leasing process. Good laughs, great car and most importantly, great price. Would definitely go back again.

Roman helped me find the perfect car for my daughter and my family. The process was quick and easy.

I had the best experience with Robert! I was indecisive about a few vehicles and he helped me break down each one! He asked me what I wanted and knew right away which was the perfect car for me! He’s very knowledgeable and helpful! Thank you again!

Definitely one of the best experiences Ive ever had at any dealership by far and its all thanks to Rana at BMW! She is always attentive to what the customer is looking for and will go above and beyond to make sure you find the right car at the right price. I was working with Rana for about 2 weeks since Im picky with the car I wanted to get and she would update me on a daily basis on which cars came in and even after updating me so many times she still had the same professionalism and family type care she gave us since day 1. I will do more business with Rana in the future because I know what I buy is from a highly trustworthy person. Overall everyone at the dealership is nice and I couldnt be happier with my car!

Thank you to Robert from BMW of Fresno for answering all my questions and providing me with all the information I inquired about. You made the process super fun and was very professional.

I made an earlier one star review that I am not updating. After buying my car I had a few issues with the dealer and poor responses to those issues. but after complaining about them they made me feel better about things and I think it will be good from here on.

I just came in this week feeling hopeless while looking for a car during COVID and Rafi over at BMW welcomed me with a smile and amazing customer service. I was treated like family from the time I walked in to the time I walked out with the keys to my new car. I would absolutely 15/10 recommend not only Fresno BMW but Rafi Havatian for sure! Definitely go check them out, you will not regret it!

Roman was awesome to work with. Very personable and knowledgeable. Glad to have met him and will work with him always whenever getting another BMW. Highly recommend!!

I had the most amazing experience, Roman Garcia was so helpful when helping me decide which car was best suited for my needs! Not only that he helped me get a fair deal on on my 2021 430. I’m so excited for my new car! Thank you Roman!

My overall experience with BMW was amazing! I was helped by Roman and he made the whole process seamless and enjoyable. This was my first time purchasing with BMW and I look forward to staying with them for future purchases. Thank you so much for my dream car!

What a great experience with roman! Love my new car!

Roman made the experience really special! Well love the new car!!

I have always had a love for BMW’s. After 20 years of drivability various models, I started thinking of trying something new. But then, I thought about everyone who I would miss at Fresno BMW who had taken such good care of me over all these years. Every time I drive in.. I feel like I just came home to my adopted family. I decided I couldn’t leave them and buy from anyone else and I’m so glad I did. I recently bought a new vehicle with Roman Garcia and I want to say thank you to the entire staff for treating me like Royalty as always and for making the entire experience so much fun.I highly recommend Fresno BMW.

Huge thank you to BMW of Fresno and Robert for assisting me in the purchase of my X5. I am super satisfied with my purchase and the overall experience!

Gaven Sandhu helped me get the car I had been looking for. He was friendly and very responsive. Gaven and Ahmed really made the purchasing experience real smooth and easy, both were very kind and attentive. Would definitely recommend if you are looking for a vehicle.

I recently worked directly with Roman Garcia and wow where do I begin. My experience was nothing short of amazing. He was efficient, helpful, educated, and got me my dream car with little to no fuss. It was the best experience I’ve had getting a car (it’s my 6th). What stood out the most to me is how much he enjoyed getting me my car, I could tell he was really happy doing what he does. I couldn’t be happier!

Awesome Personal everyone is very Professional They take good care of you. I would definitely buy another car here again.

Robert was very good and easy to work with. He was personable and kind and met all of our needs.

I recently visited BMW Fresno dealership and had an amazing experience. Roman, our sales representative, went above and beyond to get us the best deal, he patiently answered all my questions, explained all the details and features regarding the 430i that I got. He was knowledgeable and professional. If you need to find the car of your dreams go ask for Roman. The financial manager, the genius guy Raffi, and Roman were very pleasant. Overall great experience!!!

Was looking for an EV to replace my Fiat 500e. Found a BMW i3 CPO and it was smooth throughout. Communications were clear, process was smooth, and Danny was attentive. They even got me a lower rate then my credit union (rate). Fastest car buying transaction I’ve ever had. First class all the way!

Excellent service, got me the car I wanted with the payment as well. Love my new 5 series!

Best service, amazing dealership. Quick and to the point. Made my car buying experience an easy one

Gaven Sindhu my client advisor was very helpful and courteous when I purchased my vehicle. He was prompt when we had an appointment, he ensured that I was getting what I wanted and didn’t let me settle on anything that I didn’t want. He was knowledge about the brand and the certain specifications of all the vehicles I inquired about. In addition Ahmed the finance manager was very polite and helped me save even more money when he realized that my status at a veteran could save me more. How many dealerships would go out of their way to help you SAVE money and get a better deal than probably agreed upon. I highly recommend BMW of Fresno and Gaven Sindhu as well as the rest of the BMW staff. Thank you for the friendliness and great customer service.

If you have to look a certain way in order to look at vehicles or get proper service you should post it! Your salespeople should get proper training on how to treat all customers with dignity. Not judge.

Roman Garcia is the man to see at bmw Fresno. Great guy. Honest and transparent. Highly recommend him if you are looking for a new whip.

After going to dealership after dealership thanks to Roman Garcia. He managed to help me out and get me the best deal he was knowledgeable and patient answered all questions for me. Over all great experience.

First time car buyer, Robert & Gaven made sure I got in the right vehicle. From start to finish the process was smooth and quick, will return for future purchases.

If you are heading to BMW ask for Roman Garcia. Roman is knowledgeable, friendly and willing to go the extra mile. He was easy to work with and constantly willing to go above and beyond. We asked literally 50 different questions and he answered every single one of them. He went out of his way to ensure we were happy with our purchase. We loved our X5 and purchased another one. We also are excited about the i3s we now have.

Danny is a courteous and informed young soul. He did a phenomenal job of walking us through the vehicle purchasing process. The guy knows his stuff and had us taken care of with respect and diligence.Thanks

Interested in purchasing a BMW...ask for Roman. He’s your guy! Extremely friendly and knowledgeable, and no pressure.@Roman thank you for making the buying process easy and stress-free. I’m enjoying my new car!

Had a great experience with BMW Fresno. Roman was on top of his game and made the buying experience effortless. If you are looking for a new car go see them ASAP

Our salesman, Roman, was amazing! So knowledgable and friendly, not pushy and overbearing. I have never been on a test drive that really felt like I got a true feel for the car until now. Financing was easy and flawless, all digital signing made it that much quicker. We will definitely be back for another one.

BMW fresno was an amazing experience! Roman and Radford were the best! So stoked!!

Ask for Roman! Worked with him on getting an i3 and an X5. You will not be disappointed with the experience and service. He made the process easy and straightforward. We are thrilled with our new vehicles!

Unfortunately I had to order parts for my new used I3 but I was helped by Tou Cha. Super friendly and helpful would highly recommend going to this guy very knowledgeable and great service thank you so much!

If you are looking for great customer service go see Roman! I’ve purchased from another dealership in the past but will definitely return to BMW Fresno! Thank You Roman!

Radford is a great guy. He is very patient on the phone, which is how Ive been asking him all of my questions so I can decide on the best BMW for me.

I have bought 3 cars in this dealership and I always get positive experiences. This last car I shopped, the salesman was super helpful and offered me great customer service. He made the purchase very easy. Thank you Mr. Radford!

Paid an extra $2000 for my car’s service warranty. The only reason I bought it was to get my brakes done and never got any type of notifications or anything before it ended so I basically paid an extra $1200 for no reason. They were really pushy with this service and it feels like I got fooled into giving more money away. I called to see if I could just get them done or at least get some type of discount and all they said was that they can’t do anything. I definitely won’t ever be buying a BMW again.

Very friendly and helpful staff at this dealership. I went here to look for a replacement for my older lexus and didnt know what car I wanted. I talked to Hayden and Radford and they were so good at explaining the different models and features and making sure I could find the bmw that was a perfect fit for me. They were very easy to work with and gave me a good price and made the process very smooth and fast. Ill definitely be back once I need another car!

Simple and easy car purchase thanks to Danny my sales man. I am from out of town and spotted a vehicle BMW Fresno had in stock. I made an appointment to come see the car. He had the key ready and I was able to drive the car for a bit, he showed me all the features. I came back in the next day with all my paperwork prepared and the vehicle ready to take home. He really valued my time and that is important to me.

I came here looking for a cheap used car for my daughter. I was happy to find a civic they had on the lot she liked. My salesman Hayden was really helpful getting setting up the deal and getting me approves even though my credit is challenged. Im glad I was able to get something safe for my daughter to drive.

Well I started off looking for a replacement for my subaru, I needed something bigger. Initially I wanted a Porsche Cayenne, after driving the car I did not fall in love with it as I thought I was going to. I walked to BMW and Danny showed me some options and we ultimately found the best for my needs. The X3M is amazing! I am very happy, they treated me well and were very fair and kind. Lovely experience!

From calling in and asking questions to stepping foot in the dealership and dealing with finance, this was an amazing and perfect experience!Roman, thank you so much for dealing with me through the purchase you really helped me make an easy decision to come from LA and buy the car!Pargev thank you for helping us through the transaction and driving us to and from the rental car company!And finally Hovsep that included the warranty into an already amazing deal !Couldn’t be happier with the purchase, THANK YOU BMW FRESNO!

Roman was very helpful and informative! Thanks BMW Fresno

Wife and I were greeted by Danny our salesman. He was sharp and patient. Directed us towards a pre-owned 5 series that suited our needs. Price was very competitive and financing was great. Even detailed and filled my gas tank. Excellent service. Thank you BMW team.

Shout out to Roman at BMW Fresno! Thank you for assisting me in finding my car. I had been shopping for a BMW for a few months and when I visited the dealership Roman came out to assist me. I let him know what I wanted and when a car arrived that fit my requirements he called me as soon as it was ready. I found the perfect car that has absolutely everything I was looking for and could not be happier. Roman provided excellent customer service and made the buying process easy and stress free.

Roman was amazing! Super helpful! Customer for life!!

Roman was excellent, efficient, and had a sense of humor. He made buying a car easy. I almost never give five stars - but he gets five!

My guy Radford Puahi (pardon me if I mispelled) has been the most polite and helpful salesman Ive ever experienced when it comes to cars, not once have I ever felt pressured. Years ago I came in with my mother as a cosigner to my first bmw, and I remember how welcome and warmly we were treated. Fast forward a few years, the car is now paid off, and Im looking to turn it in for something bigger for work. I stop by the lot to see what they have in store, and here comes Radford with a smile and a handshake asking how Ive been, and how my parents were doing. I ended up buying another vehicle from him and it could not have been smoother. It felt great to purchase it myself this time, and he really made me feel deserving of this truck and congratulated me for my recent engagement and home acquirement. I will absolutely be buying from him again in the future, and I recommend him for anyone looking for an honest, family man who will care about you. Thanks again Radford!! You rock.

Had a great experience with Roman!

The whole car buying experience from BMW Fresno was amazing. Roman Garcia, my salesman, picked me up from the airport, drove me to the dealership, and had me out of there within 30 mins. He made everything feel so easy. I highly recommend both BMW Fresno, and Roman.

I first thought I wanted an electric vehicle but my salesman Danny listened to what my needs were which were good mileage and space. He happened to have a diesel Wagon available which was surprising to me. Wow what a beauty of a car! Low miles and a killer shade of red! It will hold all of my music gear and up to 500 miles on a tank of fuel! Awesome experience and fantastic car. The process was simple and easy. Couldnt have gone smoother. Thank you!

I would like to first off say that I had a wonderful experience at BMW Fresno. They have a great selection of vehicles compared to other dealerships I had visited which made finding my new car much easier. Being from out of state Danny helped me find the right SUV to fit my needs. He kept me withing my budget and made the trade in process easy. Very happy customer.

Big thank you to Hovsep and Hayden! They both went above and beyond to help me get approved on my new 3series. Amazing customer service all around. I was able to trade in my Ford focus that I still owed on and get a shiny new BMW without breaking my wallet. Im so happy I love my car and thanks again!

Hey Danny and the rest of the group, thanks so much for your help in getting my father his car. Your service was exceptional, almost as good as his sweet X5!

Roman was extremely helpful, informative, and super down to earth. All of which made the buying experience the best that it could’ve possibly been. Couldn’t have been happier with the dealer ship, Roman Garcia, and my new car 👍🏽

I called in looking for a vehicle my son could drive and Danny was able to help me find a 328i that worked in my budget. The car had some scratches on it and he was able to get most of them removed before I took the car home. He even picked me up from my house to make the deal happen. Very appreciative of the great work provided to me!

Roman was fantastic! Thanks so much for getting me my dream car.

I recently purchased a 750i Roman my sales rep went above and beyond he answered all my questions, explained all the details and features of my car Awesome dude!!!

I was able to purchase a car here in 1 hour. No games, no lies. Very upfront and fair pricing. Etin was my salesman and he is the really the best there is. Thank you!

I had the absolute worst experience with their Service Department.Took my car in to fix an oil leak about a month ago and they are still “working” on it. Artem, the advisor that is working on my case lacks communication and frankly professionalism. On multiple occasions I had to call my warranty company and do his job due to his incompetence and indifference.I have to call and beg them to speak to someone about the status of my car. At this point I just want my car back so I can take it to a team that know what they are doing and how to treat their customers.

Roman gave me a great deal and I walked away happy! Ahmed is the man! Thank you bmw Fresno!!

I just want to say I had a great experience here buying my last car. I was helped by Hayden and he showed me a few used 5 series and luckily they had one I loved. Buying process was quick and easy, plus the deal was good. What more can you ask for? Good job Fresno.

Very Disappointed on the service. For such a luxury brand I grew to love, the service I received from Fresno BMW was poor. My daughters car came out of service with more problems than when it when in and the fact they let my drive away like that without advice made it all worse. Car was pouring motor oils all the way home. Brought it back and it’s just so unfortunate my service advisor and his manager had no time to talk to me. It’s just horrible.

Could not be happier with my recent experience at Fresno BMW. Roman helped me build my dream car and made it an absolute enjoyable experience start to finish.

Roman was beyond amazing. Make the experience so easy!!!!!!! I most definitely recommend!

Just had the most amazing experience with Roman Garcia! He made my experience very easy, He also was very helpful! I recommend not only buying your car at BMW but asking for Roman Garcia for help.

After driving to different BMW locations and a 2 week search I ended up buying from BMW Fresno. The entire staff was friendly and my salesman Danny responded to all my questions big and small. I found the perfect 320i at their location, and left a happy customer. There were small bumps in the road to get here but they were able to over come everything and leave me feeling good about my purchase. Thank you BMW!

Ask for Danny if you want someone professional and also knowledgeable. He will make your experience a great one! He goes above and beyond to help his clients out.

Ill keep my review short and sweet. If you need a BMW, this is the place to go. They have great cars, great service, and great deals. I bought mine from Hayden and I highly recommend you do too if you want a simple and easy purchase with a good price and dont want to play games with the dealer.

This is one of the best BMW centers in Cali. Very helpful and knowledgeable. Roman was the one who helped me with my process and took care of setting me up with a good car.

Went in to get a civic for our son. Roman made the experience quick and easy. Thank you so much!

I was looking for my first luxury car, and after going to all of the dealers in town, I was most impressed with the quality of BMW drive and the professionalism of the staff at the Fresno dealer. My salesman Hayden was exceptional explaining all of the features and giving me an easy buying experience where I didnt have to play games to get the payment I wanted. It was a breath of fresh air compared to what Im used to when I go car shopping. Definitely give BMW Fresno and Hayden a visit when youre shopping!

I was in the market for a larger SUV for myself and the kids. I knew the X5 was what I needed and wanted. Danny was able to find the right car and the best price. He was even accessible after the sale for a service question. Highly recommended!

Roman did a great job helping me find the right car! Super personable and knowledgeable. Thank you Roman!

I had a wonderful experience purchasing a new BMW! Roman Garcia was professional, knowledgeable and made the experience seamless. I would highly recommend both Roman and the dealership.

I had an excellent experience here! Hayden Austin is the best client advisor I’ve ever seen , he answered all my questions about the car and believe me I had them a lot :))) he knows everything about the models they have in the dealership!Now I’m in BMW family:)

I found the perfect vehicle here at BMW Fresno. It was a used SUV, but the experience I got was as if it was off the showroom floor. Ray and Etin got me approved and made my first car purchase the best. Thank you BMW Fresno!

Best experience Ive had buying a car. Danny was easy to work with and helped me get my car earlier than expected. Great service by everyone involved.

Swift and easy experience! I ordered a vehicle with Danny and it came in exactly as I requested. Couldnt be happier with my experience here. This is why I will always buy my vehicles from this store. 5 stars!

I called in and spoke to Etin Omwanghe about a used vehicle on the website. I let him know how I wanted to purchase the car and he made it happen! Came the next day and drove home in the car! Spent only 1 hour on the dealership and the buying process was very easy. If youre looking for a car, new or used, please ask for Etin!

Had an outstanding experience here at bmw. I had to trade in my car for something bigger, and our salesman, Roman helped me find the right x5 for us. 100 percent recommend bmw Fresno.

We called this bmw and made a appointment with them for 3:00pm and we waited here for 1 hour they said wait 10 more minutes again and again after 1 hours they said you guys can go come back tmrw we bought a car from them 1year ago. They only take care of new customers

I just moved from Orange county and this is my first experience with Fresnos BMW dealership. I have to say I was very impressed by Hayden who was my salesman. He did an excellent job helping me into my next lease with no haggle just a great price. I am glad the BMW dealer in Fresno is one I know I can get the great service that I am used to.