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Glenbrook Dodge Chrysler Jeep
100 W Coliseum Blvd, Fort Wayne, IN 46805, United States
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Glenbrook Dodge Chrysler Jeep
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Va
Review №1

My husband and I have bought five cars from Glenbrook Dodge so far (we plan to buy three more) and every single one has been a decent reliable car at a fair price. We’ve received excellent customer service from everyone working there every time we visit and no one can beat their prices. Glenbrook Dodge is a great car dealership, if you’re shopping for a new car I highly recommend you stop by and check them out. Ask for DeAndre he’s a good salesman tell him Vanessa sent you :-)

Ki
Review №2

The most incredible service I’ve ever experienced. Please don’t be put off by your credit score, trade-in, or anything! If you have reliable income and manage your money well- they will definitely work with you! My experience with TODD was overall impeccable! The salesman there understand what it means to drive off in a new vehicle and they prep you for each step! If you woke up this morning looking for a vehicle, COME HERE! Everyone will be eager and pleasant to work with! Respect this lot tremendously. Be honest, and they will ensure your happiness, and success with finding the RIGHT vehicle!

au
Review №3

High quality cars and amazing staff. Everyone was so polite, patient, and had out-going wonderful personalities. They are willing to work with any situation you throw their way and really do their best to provide you with whatever information you need to understand the process and terms of buying or trading a car. They had refreshments, and the building itself was even very aesthetic. The staff was even up front about situations that may not have been ideal in their case, but showed they were looking out for the customer getting back as much money as possible (as opposed to a low trade-in pay out).

Gr
Review №4

My experience was very pleasant from my first call all the way through the sale. Jesse Knight was a pleasure to work with and treated me with respect. I feel they gave me a Fair deal with honest and trustworthy sales which is rare anymore. I would not hesitate to buy from there dealership again.

Ch
Review №5

Went to Glenbrook to sell my 2002 Dodge Grand Caravan which Glenbrook said they wanted.But then Glenbrook took my 2010 Chevrolet Silverado and sold it without my permission or consent. And then offered to me a 2017 Grand Caravan GT fully equipped but with 41,000 miles on it and it was only then 15 months old.Well 6 months later the paint on the hood was pealing off and I had to have it repainted so I took it to Warsaw Dodge in Warsaw Indiana and they did a great job.I will NEVER GO TO GLENBROOK DODGE for any reason ever again.

Cl
Review №6

Glenn, I believe was his name, was super accommodating and got us out of a bind we were in. We were far from home and needed help, he expedited our car through the line and got us out of our pickle. Highly recommend Glenn and his team! Friendly and thoughtful. Thanks again!

St
Review №7

Stopped by on Aug. 27th looking to buy a new vehicle. The salesman told us he couldnt get us into anything new for our pre-approved budget of 40k. So we went down the road and bought our new 2021 Suburu Forrester Sport. Ill give you 1 star for making our decision easy.

Li
Review №8

I bought a Jeep off of Michael Fales last week and had computer issues right after taking it home. Michael made me an appointment immediately to fix the issue and am very appreciative! Lamont Mills was also extremely helpful in getting me a warranty reimbursement from my previous car, to which I didnt even know I was entitled to. This is my second time in having them to work with and I look forward to many more years of working with them!

R
Review №9

Found a wheelchair van that my family needed here. Even though they are not a mobility van dealer, they did a great job listening to my needs and were very creative to craft a good deal for us. Very patient, pleasant experience.Brook (sales) and Lamont (F&I) did a fine job.

No
Review №10

Glenbrook did an excellent job this time. My salesman was Todd M. Todd made the whole process quick and even delivered a remote start for free when he thought the vehicle was equipped with one and it wasnt. Hes earned my respect and trust in a profession where its usually questioned.

Je
Review №11

Salesman was invaluable getting the right vehicle. Finance quickly come through with the right package of services to finish the deal. Since then the service department has been great to work with. Great Dealership!

Al
Review №12

Ryan Tuttle and Josh Habegger did a great job getting us what we wanted highly recommend anyone to purchase a vehicle through them..

Ka
Review №13

I took my car in for an oil change on November 2nd, as I’m driving to class right after, I hear some dragging, I go out to see what it was and my underbody panel came right off the bumper and took my inner fender with it.I go to the dealer and they treat me nicely but tell me to come back the next day.When I return, the manager calls me to the back and tells me it wasn’t them and that I must have hit a curb.Mind you I hit no curb and the only damage visible is to the vehicle was the underbody and inner fender and then he proceeds to say “we graciously zip-tide it back together for you for free”Previous to this incident, I never had any issues with my under body, never hit any curbs, or even had anyone mess with my car.They refused and denied to fix there mistake to damage that they obviously caused.I strongly urge you to take your vehicle else where for service, as I am now going to have to pay out of pocket for a mistake they made.I am personally advising everyone I know to avoid this dealer at all costs.

Fr
Review №14

Very friendly and efficient service - after unexpected place where we were suddenly on the market for a car we were immediately taken care of. Todd and team are the best personable team we have met. This group is here to help out - absolutely fantastic! Unfortunate circumstances brought us here and we have left feeling very fortunate! Thank you all very much!!

Na
Review №15

Ms. Dodds was extremely helpful and kept me updated on the status of my vehicle while it was being repaired. Every employee I came in contact with was very kind and courteous. I would highly recommend Glenbrook Dodge to anyone looking to buy a vehicle or have it repaired. Never have I had this pleasant of an experience at a dealership.

ju
Review №16

UPDATED:Everytime I come here for an oil change my truck leaves leaking oil from oil not being cleaned up and leaks all over my driveway. Ive told them about this issue multiple times but yet it never seems to get fixed. The service writer on the other hand was very helpful and respectful. If I could give him a separate rating he would get 5/5 my rating is for the lube tech that doesnt seem to know how to do his job correctly.they corrected the issue fast and appropriately. Very satisfied with the outcome.

Jo
Review №17

As usual the service department did my synthetic oil change. They noticed a leak from my Chargers water pump - it had to be replaced.Rebecca worked with me to defray some of the expenses. My almost 80,000 mile 2017 Dodge Charger is back running like new. This is the first time anything has gone wrong with the car.I used to be a foreign car enthusiast but, I prefer to buy American products as long as I dont sacrifice quality. I am very pleased with my purchase and would buy another Charger. I reccomend Glenbrook Dodge to everyone.

Ka
Review №18

Jeese Knight is the best! He helped me and my husband get the perfect jeep for each one of us! He was so patient even with me being picky! He did everything he could to get me where I wanted with pricing! Highly recommend him to anyone!

Br
Review №19

Called to schedule an oil change and was told it was first come first service through Express lane. Got there at 5:30 Tuesday and was told with my truck they want to be extra careful so I was to come back the following day at 5:30 to get it taken care of no problem by a manager. I showed up today at 5:30 and was told unfortunately it still isn’t going to work out. Kind of disappointed but I’ll just need to figure out if there’s another dealer or service center who would want to service my Ram TRX.UPDATE: The GM reached out and went out of his way to resolve the issues. Would highly recommend working with this dealership.

Sh
Review №20

Best owners in town not even close are the Mckibeans.

Ro
Review №21

Got an oil change and repair to my Chrysler Pacifica’s door lock. Everyone was friendly and professional. Did a great job and will be going back for my next service!

Au
Review №22

Beau Barkley and the team at Glenbrook Dodge Chrysler Jeep in Fort Wayne proved me with excellent sales & customer service! I recommended Beau and the team to my family, friends, and fans. This was my second transaction with them, and first new truck purchase. I couldnt have asked for a more positive experience.

Ma
Review №23

We had a great truck buying experience working with Beau Barkley!! He was super efficient... We saw the truck listed on Autotrader but it was listed without pictures, I called to inquire about photos and Beau immediately text me not only pictures but a video too!! It was in great condition, so we drove 3 hours to look at the truck. Beau did NOT pressure us to buy. He was friendly and personable. We decided to purchase the truck and the sale was quick and easy... we were out of there quickly and headed back home. I would definitely buy another vehicle from Beau at Glenbrook!!

Da
Review №24

Great staff. Truly appreciate their professionalism. Very knowledgeable and extremely helpful. Thank you to all the great people at Glenbrook Dodge.

Ja
Review №25

We had a smooth and easy experience with Jessie at Glenbrook dodge on buying our new 2500 Ram.Thank you

Sh
Review №26

Took them several times for me to bring my car down to have anything fixed but once they had the parts they fixed it in a somewhat timely manner.

Wa
Review №27

Buying a vehicle through Glenbrook Dodge was a pleasant and pain free experience. Mike Fales was awesome; he is knowledgeable and went above and beyond for me. I would recommend him to anyone.

do
Review №28

I went to the service department to have are dodge journey looked at , they had it in quick ..They treat you like your top priority ..nice experience

Sh
Review №29

I had the best experience ever, I worked with Todd Macon and he was very courteous through and definitely got me into a car that I’m very happy with. I would recommend this top notch salesman to anyone!!!!

Ji
Review №30

Staff is friendly and efficient. DeAndre got me hooked up and turned around quickly and was very helpful through the whole process, as I had an 8 hour round trip on top of the time it takes to get through the buying process. 10/10 would buy from again.

Ry
Review №31

Bought a 3500 Silverado 1-ton truck. Paid an additional $2750 for an aftermarket warranty. Drove truck 700 miles and ended up with complete transmission failure. Come to find out, the warranty has limits (which were not pointed out a the time. $5300 later, only part of which was covered by warranty, I might be able to drive a truck again.This place sold me a defective vehicle. I cant prove it, but also think they had to have known too, doing just enough to keep the transmission together for short test drives. I dont think it was any coincidence that the failure happened on my first long drive of over 200 miles in one sitting. And, the warranty made it so difficult to get work done elsewhere, that my only option was dealer service, which we all know is twice the cost of what it should be.I will never buy from this dealer again. I will not recommend them to anyone else, and you should be very wary of doing business with them. They are all about getting a sale and pushing their products, not about quality service.Also, this is second Chevy truck product purchase that has had major issues. Prior, I purchased a Chevy 1500 Silverado that dropped a cylinder, leading to a complete engine swap at 125k miles. Having trouble recommending Chevrolet either, at this point.

Ja
Review №32

My experience was great, my car salesman was super nice and very professional. He got me where I needed to be to make the deal fit to my standards. I will defiantly refer people there and come back in the future for any other cars!

BT
Review №33

Took one of our fleet trucks in for some recall work and decided, since it was due; wed have the oil changed and a leak coming from the upper middle brake light assembly addressed. Got the truck back and the invoice reads that the brake light assembly was replaced....it wasnt, there is just a cover over it now....oh and it still leaks. Not sure if the oil change was done since nobody changed the window sticker or reset the factory dash alert system. Disappointed and discouraged only scratch the surface. I hope the factory call back work was done with more attention to detail.

St
Review №34

Was told by salesman that he couldnt put us in a new car for 40k. So we went down the street and bought a new Suburu Forester Sport. I give them 1 star for making our decision easy.

Me
Review №35

They did the job. I came in to have some service done to my dart. Shuttle was nice. They seemed busy when I went in to the service area but they still acknowledged me when I walked in and said they would be right with me, so that was cool, and glad I wasn’t ignored until they were ready. Think maybe I dropped my prescription sunglasses in the shuttle, I’m not sure, but if you see them, they have a small pink butterfly on the side... their mine 😬.

Za
Review №36

We went back in 2019 and got a 2017 Pacifica. We told them what options we wanted and they set us up with exactly what we wanted. The van has ran great we’ve went on 3 road trips since then and never had an issue.

Li
Review №37

Mike Fales helped me find the perfect vehicle. He really listened and cared about my needs. Excellent costumer service! 10/10 would recommend.

Me
Review №38

My husband and I recently relocated from California to Fort Wayne. I was pleasantly surprised when I phoned to my my service appointment that the individual who answered was very informative on what I could expect when I arrived. On the day of my appointment (Beth) the individual who checked my car in was very helpful in recommending what services I would need and even reviewed my past service paperwork I had stored in my car to ensure I was not duplicating anything I already had done. Beth was also helpful in assisting me with a courtsey shuttle and even chatted a bit about Fort Wayne and places my husband and I should experience being we were new in town. When I came back later in the day to pick up my vehicle Beth was once again assisted me with collecting my vehicle and payment. Before I left she smiled and said Welcome to Fort Wayne. All in all it was a very nice experience.

co
Review №39

Was knowledgeable of what we ordered. Very friendly and helpful on getting us our order and kept us updated on progress of jeep being built. When we picked up he make sure that we where satisfied before we left

Mi
Review №40

A few months back worked a deal for a trade in on a Trackhawk at invoice. I waited and finally decided to pull trigger, so I called my salesman and verified I could still get one at invoice. He told me yes, so I drove in and spent over an hour while they evaluated my trade and went through the order process. Sales guy comes back with the trade value and the price. Well they were at MSRP. I said no, we talked about invoice so back to the sales manager he goes. Then 10 minutes later, sorry Ryan will not do invoice and some lame excuse. TOTAL Waste of my time. This would have been the 3rd high dollar car I purchased from them. Shame on you for lying to me. Honesty should mean something. Very disappointed.

Sa
Review №41

I have purchased my jeep here and have brought it for service here for 6 years.. they have done us well. Fast lane oil change is really a nice option, thankful its available. With work schedules like ours its my best option. They do a few other things for fast lane too. Efficient and fair prices.

Ch
Review №42

Quick and easy. Great service, felt that they knew and understood my vehicle very well. Good group to talk to, and I got my car back surprisingly fast.

Bl
Review №43

This place is amazing! Zack did a great job getting is into the vehicle we wanted. Thank you!

Ch
Review №44

Excellent experience. Friendly, quick, nice waiting area, hospitable customer service.

Ta
Review №45

Todd was wonderful to work with. He answered all of our questions and was very honest & helpful. He was also very patient with us while having our 11 month old with us.

Jo
Review №46

Todd was great. No pressure sales. Todd answered all my questions and was very patient with us. Would definitely recommend Glenbrook to anybody!

jo
Review №47

Our sales person Josh Habbeger went out of his way to help us find the Jeep Gladiator we were looking for. It arrived at the dealership very promptly and he helped walk us through all the details. I would recommend him to be the guy for your vehicle search!

Fr
Review №48

Brandon was super friendly and helpful. The whole group was so polite and prompt. The lowest pressure sale I have ever experienced when buying a car. Thank you all so much.

Br
Review №49

James in Parts was very thorough in researching what I needed. He also called me immediately when he realized that I had left my title.👍

Mi
Review №50

Went in for an oil change and brought home a new vehicle. No pressure salesman (Chris). He was great. Great deal on the vehicle I wanted. Always easy buying experience.

An
Review №51

Maybe I’ll change my review. Sales/trade in process went smoothly. I was in and out of there in about an hour. 4 months later I’m still waiting on my registration/title. The SOS doesn’t even have the truck registered to me yet. Come to find out, they lost the title to my trade in vehicle and want me to go pay to get a duplicate before they will send me my registration.Is that even legal?How did they sell my trade in vehicle without the title?

Jo
Review №52

Awesome service writer definitely got a customer for life because of him

De
Review №53

LT Thompson was the best sales associate I have since I’ve been there. This is my second vehicle I purchase with them. They will guarantee put you in the right car.

Te
Review №54

We traveled 3 1/2 hours to get a 2021 Gladiator. The communication and commitment to customer satisfaction was top notch. Thank you for making this experience the best we could have asked for.

Ju
Review №55

I got a flat tire with a van full of kids behind the Starbucks near this dealership. I decided to give them a shot and see if they’d be able to help me. From the moment of walking in to being ready to go with a brand new tire it was about 2.5 hours. Everyone was incredibly friendly and helpful, especially Briana! If you haven’t been there before, their layout can be a little confusing, but their establishment is very inviting and roomy with complimentary fountain drinks and coffee. Considering the frustration and the fact that I didn’t have any kind of appointment I don’t think things could have gone better. If I lived in Fort Wayne I would definitely give them my business.

Je
Review №56

They were very helpful and informative. They made the experience very quick and painless. The sales rep I had made me very comfortable and pleased with my service. Would definitely recommend 10/10

De
Review №57

Glen was very helpful and very understanding and really listen to what we were wanting done

Ta
Review №58

I was there and they could not get me a Car!! The funny part about that is they kept bugging me for months to get a Car with them. Then they turned around and said they cant help me! So I went to Grote and got a 2018 Kia car with no problem. Im just saying!!🙋🏾🤷🏽

Th
Review №59

Wouldnt even take your car to get an oil change. Literally just got one done today got it back with the check engine light on. Took it to Hecks. Turns out they pinched the wires while screwing on the lid. Cost over 100 bucks. Thanks. 0 stars if i could. Absolutely awful.

Ti
Review №60

Todd is an amazing salesman will go over and above to assure his customers leave fully satisfied.. I definitely recommend!!!

Ja
Review №61

Great car dealership! Friendly and helpful staff!

Jo
Review №62

Mike Fales is fantastic! Very diligent sales representative! Highly recommend him!

Va
Review №63

Beau was great to work with and was super helpful! Even though he’s an old friend, I know I could trust him to put me in the best car!

Am
Review №64

Kegan, Thank you so very much for your service! The paperwork process went very quick and easy! We drove away with the exact vehicle we came for!!! It was great meeting you! You have an amazing personality and youre a great sales rep.My husband and I continue to mention you to family and friends, not only in a sales aspect but the wonderful general conversations we were able to have with you! Glenbrook Dodge Chrysler Jeep Fiat is lucky to have you!!!

Di
Review №65

Arrived at the dealer and was approached by DeAndre . I explained what I was looking for and he got right on it. He’s a great salesman to work with. He made the entire process smooth and pleasant. Also did his best to find me the best possible deal on a 2020 Jeep gladiator. I recommend him. Thank you so much for helping me out !

Su
Review №66

I love my Jeep! I knew the second I seen her that she was the one for me! The salesman Kory Tye was pretty cool. He told my husband it was over the second I rounded the corner and seen this Jeep! My husband knew it was true too! We signed the papers that day!

Br
Review №67

We recently bought a Challenger from Glenbrook Dodge and could not be happier. Dakota was, hands down, the best salesman we could have asked for. He is a one of a kind, truly cares. He said multiple times that he just wanted to ensure we were getting exactly what we wanted, in the price range we needed. I would highly recommend walking in and asking directly for Dakota! It will be worth it, I promise! 😁 He is like no other salesman we have ever met! If salesmen could take some notes from him, wed have honest and upfront purchases. If you arent buying a car from Dakota, Im not saying you wont get a good deal BUT cant promise your experience will be as amazing as ours!

Sa
Review №68

I ordered a brand new 2016 Dodge Challenger R/T in July and it was built and arrived in September. Paid full in cash, the deal and incentives I was able to get are great! Salesman was Sean Shafer and dealing with Tim regarding payment and warranty was cool as f#$k. These guys were super great with me and I love being a customer at this dealership. Really wouldve liked to get that really really good looking sales girls number, but hey, maybe next time. The staff were always super nice and accommodating with my order all the way to delivery. Sean even came out with me to take a picture with me of him handing me the keys and owners manual to my BRAND NEW CAR (in Bob Barkers voice)! Thanks again, I WILL return!

Gr
Review №69

Kory did an excellent job helping us out trading in two of our vehicles for a brand new one. Great customer service, and helped out from beginning to end. Thank you Kory and Glenbrook Dodge Chrysler Jeep.

wi
Review №70

Found a truck at their lot called them that morning and struck up a deal. Drove 5 hours to them and was respectfully and expediently taken through the process. Knowledgable sales representative, Kory Tye was a model salesman.

Je
Review №71

Everyone we encountered during our purchase of our new jeep was outstanding! We were able to make our decision with no pressure, we even got more than we anticipated for our trade-in. Ryan, our salesman, even came back on his day off to complete the sale after we had to leave because of previous plans.

Ky
Review №72

Excellent service! J.R. Albert was great to work with! Loving our new Pacifica!

Jo
Review №73

At 46 years old I have had the opportunity to buy many cars and deal with all kinds of different versions of sales people. I got to Glenbrook Dodge early figuring I would be able to get in and out without being approached. Joshua ‘s on his way into work still have drinks in his hand and stop to see if he could help me out. I wasn’t dressed in nice clothes, I wasn’t driving a really nice truck, there was very little to say he’s a buyer. That being said Josh stopped anyway. The effort attention to detail and obvious enjoyment in his job will guarantee I return. He definitely went the extra mile to make sure we got a deal done and to make sure that I was happy when I left. Everyone does the big thanks everyone takes care of the obvious ones, it’s the small ones that make a difference! Josh took care of those!!!I personally want to thank God for a Dodge and the entire team for the referee making sure I left happy. Josh might have been the lead, but he had the entire team behind him all of which were professional and extremely knowledgeable at their job!Thank youJoshua Jehl

Mi
Review №74

Excellent experience. Mike Fales was very knowledgeable about the product and easy to work with. Will definitely be back.

Ca
Review №75

Our salesman, Kory, was a big help and great to deal with. We received fair trade value for our old truck and the price on the truck we bought was reasonable. We couldnt ask for more.

Ra
Review №76

Greg michaels was a great salesman. He made sure i understood everything and he made sure i got what i wanted. At a great price and interest rate. I had an Awesome experience

Je
Review №77

Beau Barkley was phenomenal when helping me find a vehicle!!! We had a few hiccups with my bank but he remained patient with everything and helped me every step of the way. If I were to get another vehicle in the future, I would definitely come back and ask for Beau! Glenbrook Doege has a great selection of vehicles and exceptional service from all the staff!

St
Review №78

Worse experience ever....and Ive been a customer there for 3.5 years now. Went in for express oul change and tire evaluation and was told 2.5 hour wait which I agreed to stay and wait on... at 4.5 hours I walked back up to Service to stand and wait 10 more mins before I finally learned my vehicle was done....it had been done quite awhile as the car wash was completely dry on my vehicle. Not happy!

St
Review №79

I would have only 1 star. So I bought a 2011 Ram 2500 from here 2018. Disclosures revealed only during questions/negotiations and doing our own vehicle history report... They had me sign a paper stating that I would fill the radiator with fluid, which I immediately did (receipts to prove it) I had to put 3500 in it as soon as I got home. Had a leak underside of actuator. Drove it with a “minor” cooling/heating supply issue” after. It overheated (first time). Took it to a dealer in Indianapolis. Now it turns out that the head was cracked the entire time. Now it’s going to cost 6,000$ to repair a used truck that was totaled in North Carolina that they sold me for 22,000$ (asking price $25,000) I do not believe dealers are allowed to sell vehicles in this condition??

La
Review №80

Kory was a pleasure to work with. He listened well to my requests and worked tirelessly to meet them. He was kind and articulate. He provided me with various options and helped me make a great choice for my next vehicle. I love my Jeep Wrangler !!

Rh
Review №81

I bought a used car 5/14/21, they gave a a 45 day temp. plate. Cost 199.00 for them to do all the paperwork, title etc, plate expired 3 days ago,was told by the BMV the title is still in previous owners name, and they wont give me a new plate.UPDATE¡!!!!!!!!!¡!!!!!!!EVREY THING IS SOLVED AND HANDLED, EXCELLENT JOB. KEAGEN MADE IT HAPPEN. HE SOLD ME THE CAR AND HE HANDLED IT. GREAT JOB. IF LOOKING FOR A VEHICLE, CALL KEAGAN !!!!!!

Zy
Review №82

Todd Macon made shopping for a vehicle really fun. He listened to what we wanted and went above our expectations and got us in a nice RAM !! 😜🤟🏽Thanks for the great customer service Mr. Macon.

Ca
Review №83

I get all of my oil changes done there they are honest and friendly and reasonable priced not only do they change your oil they wash your vehicle and it,s neat and clean when you get it back. And if there,s discounts they tell you . I like that

Ja
Review №84

Mike did a great job. Very pleasant experience, everything went smoother than expected. I didn’t feel forced to purchase anything. Long trip well worth it. Thanks!

Jo
Review №85

Had car repaired.there. did a good job.

Ad
Review №86

They put on a great Halloween trunk and treat.

Ra
Review №87

Sales: Sean was good to work with. He contacted me immediately after Id inquired about the vehicle last week, while I was in Germany. I was able to put down a deposit over the phone to hold the car until I could return. His approach was straightforward, personable, and not high-pressure. While the vehicle was a used VW, which they dont usually sell, he still had sufficient knowledge of the basic vehicle features. However he didnt know about the condition of the vehicle (missing key fob, missing manuals, dirty interior, groaning noise in sunroof). He also was able to get me more for my trade-in than originally offered, though I still feel it wasnt enough, but it was in line with KBB estimates. He also did not allow any negotiation on the vehicle purchase price (which is somewhat understandable, except for its condition).Business Manager: Lamont was very efficient and knowledgeable. He also quickly corrected an error on the bill of sale that had the old advertised price. (Thought it must be said that I caught the error; in my opinion it should have been caught by them, or should never had been made in the first place.)Vehicle Prep: This is where Glenbrook kinda fell down. The vehicle exterior was beautiful, almost like new. The interior, on the other hand, while they had attempted to clean it, was still filthy all over. There was a puddle of water in the center console, debris in the seat crevices, etc. While they made an attempt to clean it again before I left, I still find many areas of dirt and debris, including caked mud and a large white spot on the black carpet. (I later figured out this is where shampoo had been spilled and subsequently left to dry in place. When I attempted to clean it with a wet towel, it foamed up and required several applications to remove.) I will likely have to have the car professionally detailed.I understand that this is a used car, and not a brand-new car. But I made a concerted effort to clean my car out before driving three hours to Fort Wayne, vacuuming all areas and wiping down all surfaces, including the door sills. I expect at least the same from dealer prep for the car Im buying, in fact more if there are dedicated individuals for this purpose. It should look like it has been professionally detailed, because you are supposed to be professionals.I understand that this is a Chrysler dealer and not a VW dealer. But you are a car dealer nonetheless, and a car sale is a car sale no matter the brand or condition, and selling used cars requires that extra bit of effort to make them saleable and appealing.I understand that this is Fort Wayne IN and not Metro Detroit (where there is more competition and a larger pool of labor). But Fort Wayne isnt exactly a small town and Glenbrook is not a small dealership. You should have had the resources available either in-house or outsourced to properly prepare the vehicle for sale.I also understand it was the afternoon before a holiday, but the car has been available for well over a week, therefore there was sufficient time to thoroughly inspect the vehicle for its faults, and to either detail it in-house or send it out prior to sale.

Pa
Review №88

Mike Fales made the buying experience wonderful! I will continue to do business with Mike and Glenbrook Dodge and highly recommend him to anyone in the market for a good vehicle. Thanks Mike!

Da
Review №89

Great great team, I knew what I wanted to go and get and I brought that same exact vehicle home. The customer service was amazing couldn’t ask for a better experience!! I highly encourage others too purchase from here!!!

Ma
Review №90

All around bad experience every single visit Ive ever made to this dealership. In ten years Ive never been able to make a deal here.

Me
Review №91

My Fiat Pop 500 engine light came on. I drove it to dealership and they diagnosed my engine thermostat malfunctioned. They ordered part, had to keep it overnight for safety. The shuttle service has a nice older gentleman named Bill, he drove me home, and the next day, picked me up to take me back to dealership to get my Fiat.The experience was professional and timely.I am happy. Thank you.

An
Review №92

Kory was great! They gave me top dollar on my Jeep trade in and I’m so happy with not only my new Jeep, but the customer service Kory provided!

Sa
Review №93

Mike got me my dream car! He was friendly and easy to work with. I’m so excited for my new Jeep Wrangler!!

Me
Review №94

My husband and I went in looking for a used van. The sales man Kory Tye was amazing, he really tried to work with us so we would get the van we came in to look at in the orice range that worked. He was also super patient with us since we had our almost 2 year with us.

Ap
Review №95

Beau Barkley was AMAZING. Smooth transaction & we left with BRAND NEW JEEP!! We couldnt have asked for a better salesman. Thank you Beau!!!

Na
Review №96

Our salesman Greg “Big Country” Michaels is a “no pressure” salesman, who worked with us to learn exactly what we needed and wanted in a truck and Greg made sure that’s what we got, no more, no less. It was truly a pleasurable experience working with Greg and we both highly recommend him. Bob & Nancy

As
Review №97

What an amazing experience my husband and I had! My husbands heater had finally gone out in his 13+ year-old-vehicle and we found ourselves somewhat suddenly in the market for a new vehicle. On a whim we decided to explore Glenbrook Dodge/Chrysler/Jeep, having had a very unsatisfactory experience (to put it VERY mildly) at a different dealership out of town. We were taken care of by Ken Starnes and he couldnt have been easier to work with and made the process of buying a new vehicle fun (which it should be). We had a great time and are IN LOVE with our new Jeep Compass! Many thanks to Glenbrook and of course, Ken!

ka
Review №98

Dakota was very helpful and led us to exactly what we needed. This was our first car purchase and he made it very easy. Were very thankful!

Th
Review №99

The salesman was great. The car not so much. Currently sitting at autozone. At least its an easy fix. Overall i would actually buy from them again.

Tr
Review №100

Amazing experience. The sales team was helpful but not pushy. From the minute you walk in, they make you feel comfortable and relaxed. We were searching for a specific car and they went out of their way to get us the vehicle we wanted. The Glenbrook team is dedicated to customer service.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:100 W Coliseum Blvd, Fort Wayne, IN 46805, United States
  • Site:https://www.glenbrookdodgechryslerjeep.com/?utm_source=GMB&utm_medium=Website
  • Phone:+1 260-579-4713
Categories
  • Car dealer
  • Used car dealer
Working hours
  • Monday:8AM–7PM
  • Tuesday:Closed
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–7PM
  • Saturday:7:30AM–7PM
  • Sunday:7:30AM–7PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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