My husband and I made a spontaneous decision to look for a new vehicle recently, always dreading those pushy salesmen. However we were met with complete opposite at Don Ayres Fort Wayne Acura. PJ met us with professionalism and patience. He was the sweetest kid, both professional and polite. We had the best experience with both PJ and the team at Don Ayres. I highly recommend checking them out. We never felt pressured to make the purchase. Our purchase was smooth and we actually enjoyed buying a new ride. Very pleased with the service we received.

Excellent experience. We have been shopping for seven weeks and saw many dealerships. This was by far the best experience!

I purchased a Honda Pilot through Don Ayers Acura and they have been stellar on the customer service as well as follow through and punctuality. from the general manager, to the salesman to the service department, it has been a great experience and i would buy from them again!

Great experience with an online sale! We live in Toledo and could not find a vehicle in our area. We were a bit reluctant about buying a car online; we had never done it before. We found the perfect vehicle at Don Ayres. We called and spoke to McKade Kennedy. He was awesome! He sent us a personal video of the car, pointing everything out, as if we were there in person. We decided to go for it and within 2 days, they had delivered the car in our driveway! We love it! McKade has since followed up with phone calls and several more custom videos based on some of the questions we had about certain features. We would totally buy from them again!

The service was wonderful! My car salesman PJ, was very professional, polite, energetic, and accommodating.He answered all my question (going the extra mile to find the answer when he did not know). PJ held great professionalism, all while providing the uppermost hospitality. He is a great people person, having an upbeat demeanor, which made me feel extremely comfortable about purchasing my DREAM CAR!Additionally he was very efficient about scheduling appointments with my Jeep relating to Zebart and other add-ones that I acquired.It’s great to have someone you trust, especially when buying a car! I highly recommend going to Don Ayers Acura!

Very impressed with the prompt service and professional care! Thank you!

The new ownership and sales force at this dealership are friendly and easy to work with! I highly recommend them!

We reached out about a used car at Don Ayres Acura on a Saturday night via Autotrader. We didnt expect to hear from anyone till Monday. We were surprised when their salesmen ,PJ sent a message within a few minutes, and offered to meet at the dealership the next day. We ultimately purchased the vehicle, a 2013 Acura RDX. Everything about the process went very well and we are very pleased with the whole experience. I would highly recommend Don Ayres Acura and their salesman, PJ.

Had great experience from start. McKade in sales contacted me even after dealer was closed to assure vehicle was still available. I was able to go see it early next day. No pressure sales approach and finance department even beat my bank rates. Drove away with new vehicle. I would definitely recommend them to a friend or family.

McKade was awesome at helping us getting what we wanted!! Took the time to thoroughly listen and answer any questions or concerns we might of had. Very pleased with our experience & very happy with the purchased car :)

AWESOME experience! High trade allowance (even better than Carvana!). Justin, Shannon & Mason were great to work with in our used truck purchase. Low pressure and super clean 😷 dealership. HIGHLY recommended for your next new or used car purchase. 🚘

Bought my 2015 Silverado 1500 in May.Salesmen was very friendly and truck was clean and ready for test drive. Truck has been great overall since I have had it so I will definitely say they are selling quality used vehicles. No complaints there.The complaints...Major: I choose to go through the dealer for financing and explicitly asked to go through Profed and they said absolutely. Well they ran it through Partners First FCU instead and told me it would be another hard pull on my credit to go through Profed even though it was their fault. Now I do business with a bank I would prefer not toMinor: Fast forward to now and my truck has less than 3k miles on it as it is used as a secondary vehicle and driven only a couple times a week. At the time of purchase they put new tires on as part of their recondition process. I now have a tire that has a hole in the sidewall I believe is part of a manufacturing defect. Don Ayers contacted Mastercraft and were told it was a non warranted area and provided no further help. They told me during the buying process the only way they would come down in price is if I opted out of the inspection/reconditioning process, and new tires were part of that as the truck needed them. This is the primary source of my frustration on that issue and not receiving any further help. Especially considering they are generic Mastercraft tires that are $150 at best that they could throw on no problem.I expect a lot more in terms of customer service from a luxury car dealership, especially given they talked themselves up during the buying process that they are so much better than everyone else in town.

Chloe Manning was amazing! Highly recommend her to anyone

Will was helpful from the beginning to the end of the looking and buying process. The best used car buying experience Ive ever had. Great car, great price, great service!! Will definitely start any future searches for new/used cars here!

Such a huge difference with the new owners, thank you Mason and Danny for helping me find and purchase my new 2020 TLX, I have never had a better car buying experience. Superb from initial contact to driving away, 10/10 in all departments! Thank you very much.

Great service and place to buy a used car. They worked with us in our budget and sold us a nice vehicle at a good price. Our salesman, Ross Miers, was professional and a pleasure to work with.

PJ made this a simple and enjoyable car buying experience.

I had my RDX in for brakes. The service was excellent. I asked for.my car to be done by 1:00 and they called me at 1:00 to let me know it was ready. My brakes are the best theyve ever been and my car was spotless. Dillon kept me in the loop the entire time they had my car. Great work and customer service.

Came over from Ohio to buy a car we saw listed online. Inquired early in the morning, and by mid-morning Justin had sent me a full video of the car and we had begun a text exchange for my goals as I was working throughout the day. Justin was very helpful and able to answer all of my questions. I was a little nervous as I drove over that the car would be in worse shape than advertised or that I would have missed something, but the car had been fully detailed and even some of the small scratches Justin had pointed out via photo and video had been taken care of by servicing. The car was in great shape, and Justin was very helpful in person and easy to talk to. Took advantage of CPO financing and Mason was great. I told him up front I was not going to be interested in all of the extras, and he presented them to me but completely respected my opinion and did not create that awkward finance office atmosphere you dread when buying a car. There was no pressure to do anything other than buy the car at the price we agreed on. Justin followed up a few days after the purchase via text just to see how it was going and if I had any questions. This was by far the smoothest car buying experience Ive had on all fronts.

Just got my car serviced here and I am very pleased with the experience! Dillon S. And his team in the service department did an amazing job. Will definitely be coming back for all my car needs!

Rick knows so much about the Honda Odyssey! It means even more to us that he personally chooses to drive one with his family. Rick is very easy to work with and you can tell he has a great passion for making sure you get the right car for your needs/wants. This is our second time working with Rick and we will be back for a third. Honestly, we can’t say enough good things about him. If you’re looking for someone who’s not the stereotypical pushy car salesman, then Rick is your man!! Rick does such a good job making sure you know what all the features are and how to operate them. Because he has such a vast knowledge of the Odyssey, all of our questions were answered thoroughly. Rick took the time to make sure we got every feature that we wanted, and we even got a few extra! He worked with us to get a great value for our trade in, price for the Odyssey, and the monthly payments we were hoping for. Everyone at Don Ayres was friendly and helpful. They made the buying experience pleasant. We had our 4 kids with us during the paperwork signing and Craig, with the finance team, was very accommodating and understanding. He made sure we knew what the terms of our lease were and exactly what we were signing. He took the time to explain different options to us, but also kept things streamlined to make sure we weren’t there too long. Overall, great experience!

Very pleased with the car buying experience here. Professional employees and a great purchasing experience! Inquiring about a vehicle they had in stock was one of the best things that could of happened, very pleased with my new car!

Bought a used jeep from them. Didnt get the vulture hovering feeling from Skyler like most dealerships. Skyler was personable and made me feel welcomed there instead of just a customer. Danny and Mason were also down to earth and easy going. There was no pressure to buy any extras during the signing process. Skyler and Danny have gone out of their way to show that Don Ayres appreciates their customers and cares about you, not just your business. Would recommend Skyler for anyone looking into buying a vehicle!

Found the used car I was shopping for on their website and send message - answered almost instantly and next day Skyler sent details on car and set up a test drive. Vehicle was just as described and price was excellent. Everyone I dealt with was friendly and worked as a team. From arrival to completed purchase and then delivery to my home, the process was quick and seamless. Highly recommend!

Skyler, Shannon and Mason were all very polite, professional and accommodating. I initially reached out after an internet search for a specific vehicle that they ended up having. Skyler contacted me very promptly which I did not expect because the initial request for info on the vehicle was a late afternoon/ evening on a weekend. I had set up an appointment to come look at the car and test drive it. But I then ended up having some time earlier than I expected to. Skyler was able to accommodate my availability on short notice, which I very much appreciated. Very good overall experience. I got the vehicle I was looking for, for a very reasonable price along with great service.

Don Ayres provides a pretty straight forward approach to buy/leasing a vehicle. My wife and I test drove the car, agreed on payment, finalized the purchase all within about 2 hours and 15 minutes. Later that night, I saw a minor cosmetic issue on the back seat of the vehicle. I mentioned it to my sales consultant, and the team there cared so much about something kind of minor, I was impressed.Don Ayres taking over the Fort Wayne Acura dealership will make it very difficult to go elsewhere for me. I highly recommend them.

Fantastic experience! They are a wonderful group of charming bro-tatos. 10/10 would buy again.

Rick Kruger was welcoming and put me right at home. He was very professional and yet personable.. Rick Kruger was super helpful when asking me questions of what I was looking for and helped me narrow it down quickly. We found a car quickly and easily.. Anthony did a wonderful job clearly explaining the different payment options and made the paperwork easy..

Friendly, great communication, seem to care about their customers. ( Will update periodically after service visits)Ross was my salesman and he was very professional and friendly.

Rick made car buying easy and quick. He makes sure we leave with a vehicle that is right for our needs! I was able to text him with our wants. I then received a personal video quickly and it led us to finding exactly what we wanted! The whole process was painless! They worked with our schedule to make it convenient!

This was the best car buying experience Ive had since I bought my first car. Taylor was amazing, he made me feel comfortable and was extremely helpful. Taylor definitely made it easy in buying a vehicle tonight. I would highly recommend buying a vehicle from this dealership, make sure to ask for Tyler.

Ross and Shannon both have been excellent to work with up there. Im from much farther south and despite a second trip up there I highly recommend. They accommodated my travel time and on my purchase even went above and beyond in their patience as they stayed past their close to ensure I was able to get the vehicle I was looking for. I would recommend either of these excellent gentlemen any time of the day

Ross and Mason made the purchase of my first vehicle seamless and enjoyable! Ross was fantastic to work with, very personable, quick to respond, and definitely added to the excitement of owning my dream vehicle. Mason was knowledgable and encouraging when it came to explaining all the behind-the-scenes info that comes with buying a vehicle. Overall they were a terrific team to work with!

Great company to purchase off of. I drove 1200 miles for a deal with them that fort myers and Naples, FL could not offer. Friendly staff and simply a great company. Thanks to Justin, Danny, and Mason for such a great car buying experience!!!

Dillion at the service department is a very nice person to deal with. I had to get an alternator replaced on my 09 Acura TL, while the repair was a bit pricey the work was done good, and they washed the car and cleaned the inside.

Rick Kruger made the car buying experience as easy as possible. He contacted me very quickly after I expressed interest in a vehicle. Rick was there every step of the way from start to finish and continued to answer questions even after brought my new vehicle home. Rick Kruger helped me find my new Acura and Ross Miers was great at explaining all the features. They were both very patient in answering all our questions. Rick Kruger was very thorough in explaining every finance option available. Financing was a very smooth process.

Dillon, the Service Manager was excellent throughout the entire process. He took the time to explain everything in full detail. My experience was top notch!

I drove up from Indianapolis to buy a Traverse at Don Ayers. It was so easy and efficient. Justin Beeler and Mason were amazing. I basically bought the car via text and two phone calls. The vehicle was clean and exactly as advertised. I highly recommend Don Ayers Acura and everyone involved.

Worst dealership experience I have ever had. I stopped by after work on Tues Jan 12th to look at a specific vehicle. I arrived at the lot at around 5:40pm and pulled up and parked by the front entrance. There were two guys standing by the window, when I pulled up, watching me park. I shut off my car, got out and walked in the front door where neither of them were anywhere to be seen. I waited in the front entrance for a several minutes before I was finally greeted. They were not busy as I was the only customer on the lot at that time. So I do not know why they disappeared and I had to wait to be helped. When I was finally approached by what I assume was the manager. He asked what I wanted and I told him I wanted to look at a specific car. He said they were getting ready to close, but he would have someone show it to me. He then walked away and a few moments later a salesman comes up to me and introduces himself as Skyler. Skyler walked me to the car, started it up and popped the hood and trunk from the driver seat. He allowed me to look under the hood and in the trunk, but at no time did he ask if I wanted to see inside it or sit in it. Also he shut and then locked the doors with the key fob. After he started it, as he got out to open the hood. After looking it over for a few minutes I asked if we could go on a test drive. Skyler said that his manager said that they stop doing test drives around 5:30. I spent 20 years in the car business, with 15 of them being in sales and finance, before I changed careers and never heard of a dealership not offering test drives, essentially while still within posted business hours. It wasnt like I was asking to drive a new NSX or joyride some high horsepower sports car. I was looking at a reasonably priced 4cyl car. I do not recommend this dealership at all. The only reason I gave it one star is because zero stars is not an option.

Overall excellent experiences when I go into Acura for service on my leased RDX. Dillon is on it and can always count on him for any service need!

The service is a top notch. Everyone we talked with were very attentive.

I needed service on my MDX as we had lost a key. It slipped between the console and the driver seat. Then it went under the console and seemed un-retrievable. Don Ayers service department had the key retrieved in no time. This saved me the time and trouble of purchasing & programming a replacement key. Thanks for your most friendly attitude and assistance.

Rick and Daniel were really terrific. I had been looking for a specific certified Acura for some time, and they had the one I wanted even though I am out of state. It was the first time I ever bought a used car, and I did it sight unseen. We worked out a fair price and Rick and Daniel handled all the details. A great group over there at Don Ayres.

Excellent dealershipVery professional staffI got my vehicle recently from them, Skyler helped me with every step of the way.I would highly recommend this dealership to anyone looking for a new or used Acura.

Mu husband Neil & I bought a new 2020 Passport from Mason Luce a few months ago. We went over a lot of the options at the time of pick up, but after a lengthy roadtrip recently, we had more questions. We went to see Mason today and he helped us out tremendously! With great patience I might add! If were ever in the need of another vehicle, we would definitely buy it from Mason! He is truly a professional and just a great person, too!

I live in South Bend so dealing with the dealership in person wasn’t possible. Ross made my research and eventual purchase experience incredibly easy. He was so helpful, sending videos of interiors and other helpful info via text or email. When I arrived to finalize the purchase, everyone was following all Covid protocols. The facilities were clean and safe. I love my new MDX and highly recommend Ross and Don Ayres Acura!

Dylan in service is excellent to deal with. 100% professional and polite. Very satisfied with him taking care of my wifes MDX.

Rick Kruger was a pleasure to work with. He was extremely nice and made the car buying process stress-free. I received both a great deal on the new car purchase and also a good offer on the trade in. He was transparent about everything. Id highly recommend working with him to all family and friends. During the test drive, Rick Kruger highlighted all the features of the RDX. After purchasing the car, we customized the setting and technology features to fit me, as well as all the services the dealer has to offer as an Acura owner. Everyone in the shop was pleasant and courteous. I would absolutely recommend Don Ayers Acura, Rick Kruger and Shannon to anyone looking to buy a new or used car..

Dillon in service and Ross in sales went above and beyond helping me out. Very happy and appreciative of their service. Very satisfied with this dealership.

Mason and Rick were both very helpful! They made the experience of buying my vehicle simple and straight forward. Every employee I came into contact with were very polite!

Fort Wayne Acura was a great experience in purchasing my first car. Being new to the process, Rick Kruger was extremely helpful and suited my needs in finding the car that was right for me. I would highly recommend coming here if looking for an Acura. It was fun, enjoyable, and will definitely be back.

Great service team, Dillon was super helpful and knowledgeable

Fort Wayne Acura will be the only place I buy cars from now on. I have since purchased two vehicles from them, one a truck and one a car. The service has been above impeccable. Here are a few reasons why; they remember you every time you stop in, the staff is the most helpful and cheerful people, cars of top notch quality new or used, fair pricing, and men and women of their word. Everyone says, oh you need to check out my guy. Well, you REALLY need to check out Fort Wayne Acura and their amazing staff and show room for your next vehicle purchase.

Rick Kruger and Ross Meirs stepped up to the plate when another dealership fell flat on their promises. We used to buy from Rick Kruger when he was at Don Ayres Honda and we continue to be extremely satisfied with his customer service abilities. It was our first time working with Ross and we couldnt be happier. He did a great job explaining the features of our new MDX. We will definitely visit Don Ayres Acura again.

We have purchased two vehicles through Fort Wayne Acura, and we have also had service done here a few times. The staff has always been courteous and friendly, and we have always been treated fairly. Fort Wayne Acura is worth considering if you are in the market for a new or used car.

Great service department. Very helpful and wonderful communication.

Outstanding experience. These guys are honestly very nice and sincere. Daniel was the best. Very difficult to find such an Acura dealer

First time Id ever gotten a loan for anything and Mason & Skyler helped me through it step by step. I went in to look at my new Ford Explorer 1 day, got most of the paperwork filled out, and picked it up the next day!

Tyler was a great salesman! He wasn’t pushy like you’d expect a car salesman to be. He was laid back and made us very comfortable. I’m very happy with my experience and purchase. Not only am I happy, but my boyfriend who had bought his car from KIA prior, was very happy because they reinstated the warranty that he had purchased and had not received.

We tried Carvana and won’t do that again. For an online purchase experience, this went faster and as smoothly as an Amazon Prime purchase with the very added benefit of the personal touch. Skyler and Mason were extremely personable, relatable (we’re all car guys, imagine that!) and very efficient in the entire process. I had inquired about THE car (certified pre-owned 2020 Acura TLX A-Spec that was an employee’s car) online then got very busy with work. By the time I was able to respond to any of the reach outs, it was several days later and 9 PM at night. Skyler answered the few questions we had immediately and when we were finally ready to pull the trigger the next morning, it was a very rapid execution. We couldn’t get to the dealership until after 4:30 the next day (we are an hour and a half away) but were done and out of there by 6:00. Less than 24 hrs from the first question to driving away in our new ride! Over an hour of that time on site was us test driving and then having enjoyable conversation (sorry for keeping you guys late!) but very clear and easy transaction. We were going to pay cash but Acura has 0.99% financing for 36 months (just increased to 60 months this week) for select certified pre-owned models so if you’re familiar with the concept of time value of money, it was a no brainer. The speed, courtesy and conciseness of the process was by far the best we have ever experienced, would purchase from these guys again in a heartbeat. It was very nice to get the personal experience with the speed of an online purchase. We might have to look at an S-Type now when they come out... Overall, 11/10, could not have been a better experience.

Troy and the entire service staff always do a top notch job when taking care of my car. They are always friendly and courteous, even on those very trying days. Service is an underrated gig, and this group gets it done right. Thanks! Greg Smith

Great Team!

Purchasing a vehicle with Fort Wayne Acura was not only simple but a great experience as well! From the moment we walked in the door, there was a team of associates committed to answering our questions. My husband and I felt they were honest and fair and would reccomend them to anyone looking to buy an Acura for their next car.

My wife and I had a great experience with Fort Wayne Acura! Their service is incredible! Daniel Shaw did a fantastic job getting us into our car. He took the time to make sure that we were getting the car that we wanted and needed. I would highly recommend their whole team!

Very easy to get to location. Friendly knowledgeable staff. Finance department will do everything they can to get you the best rates available. Not pushy at all and actually consult with you on your purchase. Service department is well equipped to handle anything and have a clean waiting area.

I have nothing but praise for this dealership and the salesman Tyler, I live in Indianapolis and tried to purchase here locally, but after wasting my time, I decided to call Acura Ft. Wayne. They found the vehicle I wanted, negotiated the numbers, and had everything ready when my son and I arrived. They also went and got the specific vehicle we wanted. I commend the entire staff from the GM, the finance manager, and the lady that sat at the entrance that greeted us and made sure we were pleased with our experience. I can honestly say, more dealerships could learn from this place. Lastly, good job Tyler, it was a pleasure.

Mason was awesome! I’m so happy with my new RDX. I’ll recommend you guys to everyone!

Fort Wayne Acura service has been outstanding. Whenever I get an oil change, they get me in quickly and have my car ready quickly. I recently had to have a little body damage taken care of, also. Price was good, work was great, and customer service was excellent as always! Thanks!

Service its self was quick and painless. scheduling it was another side. if you need to use them, call well in advance to get your oil change appointment! they will do a fine job, but it takes a while to get in!

Fort Wayne Acura treated me so well! My salesman, Daniel, was really kind and helpful. It’s important to have a place that makes you feel comfortable while also helping you to find a car that you really love for a good price. Thank you for the awesome car and a wonderful salesman and just all around great customer service (:

Fort Wayne Acura had the best service that I had experienced from a dealership when it came to servicing my car. I went in for a simple oil change and left totally impressed by the level of service and the condition of my car. It was spotless inside and out when I left . Brianne, the service advisor, had even provided me information on where I could take my Subaru to get a make specific part. She had called the dealership and even had the price of the install ready for me when I was done.In an industry where you are surrounded by competitors, service is one of the most important things that can set you apart and Fort Wayne Acura is setting the bar.Thank you Brianne, Rodney, and Sandro for making a simple oil change into an experience that will keep me coming to Fort Wayne Acura for all of my service needs.

I didnt feel as if they honestly wanted to help me get in a new vehicle. Energy very negative.

Whenever Im in need of sales or service, I truly enjoy visiting Fort Wayne Acura. I always feel welcome and at home. I am always greeted with the highest level of professionalism and courtesy. Very friendly staff makes for a great place visit and recommend. Thanks for all you do!

This was the most positive experience I have had to date buying a car. There were no pressure techniques, and all of the sales and maintenance people were responsive to my questions and reasonable in their correspondence with me. I left a happy customer, and will return for future service needs.

Troy the service manager went above and beyond with the purchase of a used car from Acura. I would highly recommend anyone to them and have had an overall excellent experience! Thank you Troy and Fort Wayne Acura for helping find such an amazing vehicle!

We had the best experience! Daniel was very knowledgeable and easy to work with. I would 100% recommend Fort Wayne Acura!!

We are really happy with our new Acura TLX. Daniel Shaw was great to work with and we would highly recommend you see him for your car purchase! Theo Waller (sales manager) made sure that we kept within our price range and took great care of us. They are a great duo!The service department was great to work with. Brianne kept me updated on the status of my service and even gave me a loaner vehicle for the day.We have had a really positive first impression and are glad we chose Fort Wayne Acura!

Customer service the way it should be. Derrick, Justin, Brookes, and Joshua worked together so well to get me exactly what I wanted and help me get out from underneath the vehicle I was in. They have an Excellent team at this dealership!!! Alice is a delight and is a perfect person to have at the front counter. Thanks Theo for allowing your team to fix my bad choices and allow me to get exactly what I wanted. You all ROCK!!!Crystal

The best experience at a car dealership, make sure you ask for Mason Luce as he is the best

Best service! Troy was one of the best manager I have ever met! So kind and welcoming!Definitely would recommend my friends and others.

Theo and Daniel provided excellent customer service and made the process of car buying incredibly simple. We love the car and how we were treated. We will definitely refer our friends and family to this dealership. As well as returning in the future!

First time purchasing a hybrid vehicle and found what I thought was a good deal. Turns out they mileage listed was not entirely correct, what was on they dashboard and all their paperwork was a trip recording and they actual over all mileage was double what was listed. They have done little more than send me in circles with the bank and themselves let alone attempt to rectify the situation. Manager tried to dissuade me from notifying they BBB of the situation because of his five star rating; they are not officially rated on their website. Needless to say 0 out of 5 stars if I could.

Excellent customer service. Gave me a car over night while mine was being serviced. Told me the car would be done around 2 pm and it was. Best service I have ever had. Every visit has been great!

I had purchased a used Acura TL and only had one key. I purchased a chipped key online and took it in to our local Acura Dealer and they let me know up front that sometimes “knock off” keys will not take the programming but we will try and get it programmed for you. 20 min later they had my key cut and programmed to my vehicle. Very professional and courteousThank you

You had the garage door opening as I drove up, a loaner car similar to mine, ready for me to use while my car was being serviced, called my cell when my car was ready, and walked me to my car and opened the door for me as I left. Your service was excellent! My husband appreciated your kindness to me and thorough servicing of our vehicle. Thank you!

The staff at Ft. Wayne Acura is wonderful! It was a pleasure dealing with Theo, Daniel, Alice, and Josh. I love my new 2020 RDX A-Spec. This is my first Acura and definitely won’t be my last. Next time I need a new car, Ft Wayne Acura will be the first place I go.

Not a place Id ever buy a car from again or ever recommend to anyone. The single worst new car buying experience of my life was at Fort Wayne Acura this June. Horrible communication. Broken promises. Some botched upgrades. Really just felt like they either didnt want to listen to me or just could care less about my needs. Though Troy, the service manager, did have to lean in heavily here to help me out. I should have been the easiest sale ever as I knew exactly what I wanted...but this entire process has been painful and an example of the poorest customer service I think Ive ever seen. Im just one example, so maybe you have a different experience...but for what its worth, Id recommend going to a different city if you are looking for a new Acura.UPDATE - THIS REVIEW APPEARS TO BE REMOVED FROM PUBLIC REVIEW, LIKELY BY THE DEALERSHIP. THIS IS A NOTE FOR ME TO VERIFY IF THAT IS THE CASE.

Horrible experience! Was there about 1 1/2 hours to do paperwork to purchase a 2020 ILX on the showroom floor. There was a hard sell to do a Lease purchase, which I was told could be switched over to a conventional loan after 90 days. The price and everything was agreed upon, paperwork input into the system, etc. The next day, I said I was not interested in the Lease, just wanted to do a loan at 0.9%. The store manager, Scott, text me the next day to say he had made a mistake on the pricing...he claimed he thought it was a 2019 on the showroom floor. The deal was off but he could find me a 2019 for the same deal. Very unprofessional and did not seem like a mistake at all since all of his numbers were for a 2020 model!

My experience with these guys was, we had a blast! Good group of dudes. Gonna deal with them again shortly!😎

We needed a decent used vehicle for my daughter and I found one on Fort Wayne Acura’s site. It wasn’t a ‘front lot’ kind of car but even so the salesman and general manager both have been friendly, helpful and honest with us about it. A very good buying experience and we’d come back here for either a new or used car, definitely.

We needed a recall repaired on our vehicle but were finding it hard to get it scheduled. We love over an hour away from any Acura dealer. The dealership worked with us and made sure we were taken care of!

Found a used MDX at Ft. Wayne Acura that my wife liked (and that is not easy to do). Dealt with Justin and Jim, the Sales Manager. They were very easy to deal with and very straight forward (no pressure tactics). Got a very fair deal. Would recommend this dealership.

Arranged for an oil change and tire rotation with Troy. They also provided a loaner car. Service was efficient, friendly and fast! They also performed a recall update to the computer while I was there. Always a pleasure to work with these guys!

Needed warranty work done. Service Manager super politely scheduled at my convenience. While waiting, he and office manager checked in on me no fewer than six times, offering refreshments, a ride to run errands, etc. I requested a scheduled service and tire check that were all finished under original time quoted. Service Manager covered service work, invoice & suggested additional services that will need attention eventually, but no pressure. A fresh experience from what I was accustomed to at other dealerships.

Wonderful experience at Fort Wayne Acura, I would buy another car from this group. Daniel Shaw was helpful and overall provided an excellent experience with the purchase of our car. Thank you!

Love love love this place and staff. Derrick, Theo, and Tyler are all amazing. I love my 2019 Acura TLX. If you need a car stop by or call them. They are really there to help.

The work was efficiently done, the staff is very courteous and helpful, especially Troy in Service. The car was spotless when we picked it up! Good work, Fort Wayne Acura!

Great experience overall! Had an oil change/tire rotation & then they cleaned my vehicle and was back on the road in a timely fashion. Thanks Fort Wayne Acura! 👌👌👌

Daniel Shaw was a pleasure to work with. He made this process so easy and provided service like no other dealership I visited.

Daniel is possibly the best salesman Ive ever delt with. He was incredibly knowledgeable beyond the norm and I wish we could have made a deal. I didnt end up buying based on payment but am still giving a glowing review