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Pro Wireless
118 Cross Creek Mall, Fayetteville, NC 28303, United States
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Pro Wireless
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Jo
Review №1

Came in the evening and had my back for iPhone 11 Pro Max repaired. They answered all questions for me, were knowledgeable and very friendly. They took my phone with no appointment, repaired it quickly for a fair price, and also gave me great deals for purchasing multiple products simultaneously. The store owner, Chris, Lala and Cassie were all extremely nice and professional. I would definitely recommend and will be back for any future needs.

Ji
Review №2

Was just browsing but they had an extensive variety of goods and the staff was willing to help

Es
Review №3

Great service! Got my iphone 11 screen repaired.

Ca
Review №4

Was visiting the mall and happen to pass by this store. Ha been looking for another phone case online, since the one I had was to grippy and was difficult to put in and take out of my pocket. When I saw this store had an Otterbox style case, but not Otterbox prices, I bought a new case and with the color I wanted. Service was great and they offer military discount, which is not something you see a lot of around Fayetteville.

De
Review №5

Went once and another day took my Sister. Good experience both times.

si
Review №6

Never disappointed always good service awesome deals

Ke
Review №7

Such a great experience! They are knowledgeable and definitely someone I would trust again. Didnt feel like they were trying to just take my money ! Thats so important to me with this type of issue.

St
Review №8

My Son dropped his phone yesterday evening and the screen became gray with lines through it. I called and was given a quote and told them Id be able to come this morning to drop it off. Sales are very friendly and finished replacing the screen in under 30 minutes, and I was able to wait. I leaved with a good screen and Screen protector. Very convenient! Unbeatable Price!

Vi
Review №9

I dropped off my Samsung smart watch to repair/ replace the power button cable that was damaged (admittedly) when I replaced the battery myself. After calling in several times and 2 weeks later visiting the store again, they let me know they could not perform the repair. Complete waste of time. I guess Ill have to find another repair place than can solder on a new cable...

Cl
Review №10

I always go in here and get great customer service. They are very knowledgeable and have great prices. I have another repair place close to my house but pro wireless are worth the drive!

St
Review №11

Excellent customer service.One of the few places that had or even would order parts for my motorola phone. I had the screen replaced and they put a new screen protector on for me free of charge.

Ar
Review №12

I took my iPhone XS Max to get fix by Pro Wireless for a broken screen (front only). Their price wasn’t bad, $230 ($260 after tax and a screen protector), the problem was that the screen they used to replace my broken one, had a glitch. My upper speaker wasn’t working and I couldn’t hear anything when I was on a call. They had run out of more screens, therefore I had to wait a whole week for them to get new screens in and be able to replace my screen again. They made it seem like they were doing me a favor when they said they would take care of it since they were providing me with their “warranty”, but I thought to myself, well of course they have going to fix it since they didn’t get it right the first time, right? Don’t let this misguide you to think you don’t have a right to get a quality work done for something you’re paying for. Now, I work in costumer service, I know how things work; but after having to go to this place multiple times, wasting my gas, time and moving my schedule around to when it would work for Pro Wireless to get a time to get my phone fixed again, I expected to be given a better response than, “alright, this is what you owe us now.”Oh! Because they also had a glitch in their OWN system and didn’t charge me the right amount the first time.No quality service was received at this location for me. Sufficient... would be the word, I guess, and if you’re looking for that, well this would be a good place for you to go to get your phone fixed and give them your money. ?

Ti
Review №13

Great and fast service !

St
Review №14

Amazing service. Super fast. Kinda pricey BUT worth every dollar !!

Sh
Review №15

They have the BEST prices in Fayetteville! Everyone was very professional and kind, my phone was fixed in MINUTES! I am super happy with my results, I definitely recommend this place. Also they run a lot of specials/ sales, so you can find what you need at a great price.

Al
Review №16

Great quick service for replacing a broken screen protector.

Le
Review №17

Always reasonable prices and good customer service. We love to shop here for all of our phone accessories and needs. My daughter actually broke her phone screen and had to have it serviced. Actual wait time 15 min. If that.....😊😉❤️ Winning🙌🏽

Br
Review №18

Deja is awesome!! Super fast service and they even fixed my phone after the touchscreen wasn’t working after first install. Great service!!!!

Be
Review №19

If they can fix this, they can fix your phone too! Great service

Da
Review №20

I came when my phone was broke and they finished it in less than 10 minutes and the prices are fair

El
Review №21

They have excellence customer service. Everything was done correctly and on time.

Ro
Review №22

Great service, very kind customer service. Phone looks brand new so happy!!!

De
Review №23

Great services for all your cell phone needs I absolutely love them

Br
Review №24

Friendly service, quick repair. I came in with an estimate that differed in store, but they had no problem matching the price. Definitely coming back, but hopefully for phone protection instead of a repair. 😊

Mi
Review №25

Lots of cases and accessories, only complaint is that their screen protectors aren’t the best. I’ve always mentioned that the edges aren’t sticking well and they’re response is “it’s your phone”. So, I bought one from Walmart and put it on myself and had no issues with the edges. Guess they’ve gone to cheaper screen protectors and still charging the same price.

Ne
Review №26

Awesome service, super fast and friendly, fair prices also

Tr
Review №27

This place is quick and has great affordable prices for repair !

Ju
Review №28

Quick they took care of Mia knew exactly what they were talking about awesome service

Br
Review №29

It took 25 minutes for the shop to replace my iPhone 8 screen. Best price I found in the Fayetteville, NC area. They beat all the other shops by $20. Highly recommend!

Er
Review №30

Have been fixing my phone since the iPhone 6, I broke my 6 atleast 4 times. Came back today to repair my iPhone 7. Great service and customer service as well. Will always bring my phones here for the best service and best prices.

Ti
Review №31

If I could give no stars I would, they attempted to fix my lg thin q phone and failed to do so. Therefore, I sent it to the lg company and they said my phone was missing screws that Pro wireless failed to put back in my device. I advise no one to take their phone here they are not experts and they did not try and right their wrong.

Be
Review №32

Very good customer service & great prices

Qu
Review №33

I appreciate the workers who master the repairs on my iPhone every time I step foot in there! This is my 5th time coming back and every latest visit gets better and better. Appreciate the service 💪🏾💪🏾

Mr
Review №34

Great place to go of you need a quick fix. We are regular customers and have always had great and quick service. They also have a wide selection of cases and other stuff for all phone needs.

Je
Review №35

Stephanie was simply awesome!!!! She went above and beyond to make my experience simple and seamless. Her positive attitude and friendly customer service makes this establishment top notch. If you want a great all around experience, I highly recommend Pro Wireless!

Ad
Review №36

Great & very quick service. Nice staff.My phone came back completely new the screen quality is great.

Er
Review №37

Barrett fixed my daughters iPhone 6s very quickly and efficiently. My daughter and I are very happy with the service. Thank you.

No
Review №38

Amazing and super fast service! They were able to replace my camera screen same day and I did not have to wait like most places?

S
Review №39

Chris ,deja, and Barrett was extremely helpful in our time In need fixing our iPhone and giving us loaner until repairs was done. They were very professional their service of care went far and beyond anything that we expected. We can’t thank them enough for all that they did for us.Thank You 😊The Browns

Ja
Review №40

Only place I will go to get my phone fixed!! Every issue I’ve ever had with a phone they have been able to fix. They are very nice and attentive.

A
Review №41

I’ve been coming here for years. Cool people great service!

Pa
Review №42

Great prices on iPhone repairs.

za
Review №43

Thank you pro wireless my phone works great!

ka
Review №44

Got my daughters phone fixed here. Great price, quick service, helpful customer service! Will definitely go back!

Ap
Review №45

Great people and friendly. They fixed my dad’s phone and it works good. Totally recommend! Great service!

Sa
Review №46

Very disappointed in this place, I had to have the screen replaced on my iPad and not only did they scratch the rest of my case up but I had to take it back because it wasnt working properly they told me it was a defective screen and they had to order another replacement screen and I had to leave it and have my daughter pick it up and ship it to me 🤦🏼‍♀️🤦🏼‍♀️

Sh
Review №47

Thank you for fixing my phone issue so quickly. Awesome staff and customer service!

Ke
Review №48

Excellent, fast & cost effective services & products.

Sh
Review №49

Loved the employees and the service was fast and amazing I am glad we cane here to fix my speaker. Definitely will be coming back here all the time.💯💯😭

je
Review №50

Had my pixel 2 fixed here. Looked fine when I received it, but as soon as my mother took the phone out the piece they supposedly fixed fell right off.Customer service was good, price would have been good if it was actually fixed.

Sa
Review №51

I came in to the store on Wednesday evening, I was promptly greeted and asked if I needed anything. I wanted to have my screen replaced on my iPhone 6. Their prices were much more affordable than every other place that I have called. It took the tech less than an hour and they also installed an after market screen protector for me. Helpful, courteous, affordable, cant be beat!

As
Review №52

My Apple Watch screen popped off and I called around for prices for the repair. Pro-wireless offered the best deal and had my watch fixed within an hour. I’m very happy with the results and my watch is as good as new!

Li
Review №53

Great people and friendly. They fixed my phone and it works good. Totally recommend! Great service!

Ph
Review №54

I was in a hurry they accommodated my phone needs promptly and provided smart watch accessories I needed also.Very friendly knowledgeable service.Great experience.

Ne
Review №55

Excellent service at the best price. I was in and out in less than 30 min. Highly recommend!!!

Ma
Review №56

Horrible, they messed up my $1900 Mac book pro and after waiting 3 months to fix there first mistake still do not have a working computer and all I was offered was a refund. Still waiting to speak to the owner. Thus is completely unsatisfactory.

Jo
Review №57

Did a very good job on my phone

An
Review №58

Perfect fast service. 3rd time bringing friends phone here including myself and fixed screen perfectly. Great prices on screen protectors and cases as well. BEST IN FAYETTEVILLE

Li
Review №59

Really great service, they fixed my phone screen in 30 minutes! Would definitely recommend, customer service is really on point!

Er
Review №60

Charged me 260$ to replace the back side of my iPhone XS Max. After a few days my phone cut off and never came back on. Never had any issues until they replaced the back glass.

Ka
Review №61

They are the best!!! I only get my phone and tablets fixed there!!! Quick and priced just right

Ch
Review №62

Last night I had my phone on my lap when I was driving. When I get out of my car, I dropped it my iPhone 6 Plus and shattered it. It was working fine at that moment, but this morning the screen started develop some lines and black dots. It is when the time the screen wont response to my finger. I was so upset, and asked around my friends where can I go to fix it. My friend told me he had the same problem and he went to this Pro Wireless cell phone repair store. As far as I know he dropped his phone millions times! He been to so many phone repair shop, but he told me this store is by far the most reliable store. So I took my chance since I never been to this place. They told me that they can fix it for 30 minutes. So I just decide to wait there and shop for some cases. They let me know when the phone is done (it took them less than 30 minutes!). The job is perfect! My phone just look as good as when I first got it! The lady who work at the front desk was kind enough throw in a free screen protector for me.All this only cost me around $140 bucks!

Tr
Review №63

Awesome service! I have a 6s plus. Dropped it twice the last time I dropped it my screen went black. My LCD was bad. They switched out my screen and replaced LCD. It was done in 30 mins! Awesome service! I would recommend these guys! Thanks pro wireless ❤️❤️❤️

Am
Review №64

Amazing experience, really friendly and funny. Worked fast to get us in and out.

Da
Review №65

This place. Is amazing. Took less than 30 minutes to repair my S8+ it looks brand new. No problems, nice staff. Would definitely recommend

De
Review №66

Awesome place.. very helpful and friendly staff

Da
Review №67

Took my wife’s busted iPhone to ifixandrepair on Skibo, they told me it was a lost cause and they recommended I just get her a new phone. As I was going to my providers store to look at new phones, I saw pro wireless and thought to myself how it wouldn’t hurt to get a second opinion.I am very thankful I did because after about an hour of their lead tech performing iPhone surgery at his table, he got it looking and working as if it were Brand new out of the box.They saved me about 270$ in total since I was able to avoid buying a new phone. I hope to never need their services again but in the event I need a group of professionals to fix a smart phone, I trust no one else.

Cr
Review №68

This people are awesome. My phone screen was broken so i went there to get it fixed. They did not have the part so they ordered it for me asap n got my phone fixed there. They did a awesome job n it was very affordable compared to other places. These people know when they are doing. Go there if you need ur phone fixed or phone accessories.

J
Review №69

Cannot recommend these guys enough! Came in with a really messed up phone. Touch screen was not functioning at all, not being recognized by iTunes. A real mess. I kid you not, they had a brand new screen installed, and all the problems corrected. For half the price of ifixit, in 30. Minutes. THIRTY. I’m a customer for life. Don’t hesitate to swing by here, The staff is super cool as well.

To
Review №70

The servIce I received was quick and courteous with my battery replaced in 15 mins. I couldn’t be happier!

Ky
Review №71

Helpful, friendly and quick. They did a great job at a great price. Repaired my Galaxy S7 in just over an hour. Highly recommend.

je
Review №72

Customer service was above satisfactory and my phone was fixed in less than 30 minutes.

La
Review №73

Staff was very friendly fast and affordable....definitely will use them again

Na
Review №74

They fixed my daughter’s iPhone 7 in only 30 minutes. They did a great job and were very reasonably priced!!

Al
Review №75

I work for a major wireless carrier in the area as a service repair technician. I often refer customers to this location for repairs we are not able to perform at our location. Ive seen first hand several phones theyve completed work on and can say the work they do is of good quality (especially with screen repair). The staff is competent and knowledgeable. I recently visited the location personally and was also impressed to see the wide variety of accessories and low cost phones available. Staff was friendly and also educated me on the warranty they offer for the work they complete. I definitely recommend this location if your carrier is unable to address your device repair/replacement issues and accessory needs.

Ba
Review №76

They fixed my phone in 30 mins!! I really needed it thank guys you’re great

Dr
Review №77

I absolutely love them they can always fix your phone lol I literally threw my phone twice they fix it perfectly 😊😊 jus saying ☺️

Sh
Review №78

Awesome Awesome Awesome service very Professional the Employees were very friendly and Helpful I was told my tablet would take 1hr it was ready in halftime and Very affordable

Sh
Review №79

Pro wireless did a really great job repairing my iPhone 6 screen. They are also fast and reasonable I recommend anyone to go to them for their phone repair needs.

Jo
Review №80

Very fast polite service at a reasonable price recommend to everyone

Tr
Review №81

Just looking around. Kind of pricey. Service was a game I guess depending on whos working. Prices and quality of product. Maybe find them at five and below but once again you get what you pay for. This election is okay.

Ta
Review №82

I received amazing and fast service every time. I highly recommended them.

Mi
Review №83

My Galaxy S6 Active was so smashed that many places didnt even want to attempt to repair my phone. These guys ordered the parts and had phone fixed in just a few days. Ive had phone back for over a week now with no issues. Its as good as new. They were courteous, helpful and professional. They know what theyre doing. If you need a phone repair done you need to come here.

Ma
Review №84

They were very helpful! And affordable. Unfortunately I found them after the pain of going through verizon and spending a bunch of money first and still not getting optimal results. Then, unfortunately I had another accident with it. They helped me understand the warranty, gave me a discount on fixing it again. Frank even took extra time and examined my entire phone and showed me that my camera lens was also broken...unbeknownst to me. They are excellent, affordable, and well worth the visit.

Mi
Review №85

Wonderful customer service. They went above and beyond to assist me.

Pu
Review №86

Excellent service. Quick repair on my sons iPhone for a reasonable price.

sh
Review №87

They were very good at replacing my screen & very good with their customer service .

El
Review №88

This places was amazing, I had my phone screen really damaged, they fixed it in less than 1 hour, it was the best service I received.Lets check my phone before and after pro wireless fix it...

Bi
Review №89

Great customer service. They had my phone fixed in 30 minutes. Every other cellphone repair store in area said it would take two days to fix due to having to order parts. Very pleased !

Ti
Review №90

Workers very knowledgeable of service and caring about the product at hand. Very glad I went here.

Sh
Review №91

Great customer service!!!! Thanks for repairing my husband’s IPhone 8 in a timely manner!!! Deja and Barrett were awesome!!!

St
Review №92

They were great and very fast. I would recommend them to anyone

Ba
Review №93

Great And fast service. Willing to help.

Al
Review №94

Lala was a pleasure to work with fixed my screen in 30 minutes with a 60 day warranty great place and great screen

Fu
Review №95

Went in for battery and a screen fix. They lied and said it will take 3 days to receive the new screen in the mail. After calling 3 times in 2 weeks, the screen for my device still didn’t arrive. They didn’t call or show any kind of concern. Finally today, I bring my device back to get fixed and they said 1 hour to fix. It took them 3 hours to fix. Never will return and give them my money again. Terrible

Ch
Review №96

Sold me a fast charger for galaxy s7 and it stopped charging my phone 4 days later, obviously their chargers are from an off brand website with a huge mark up, not worth the money i paid. no refunds no exchanges either on receipt, because they know what they are doing

In
Review №97

My new screen looks great the lady that helped me was very nice it didn’t take long at all anytime I have a problem with my phone this is the place I come to and they always fix my problem no matter what it is 🤞🏾♥️ Thanks guys until next time

Na
Review №98

Took 2 hrs to fix my phone and it’s still broken. Took it back a second time and nothing was fixed. If you don’t know how to fix phones say that instead of wasting peoples time and money. This was the absolute worst experience. Take your phone somewhere where they refund your money if it’s not right. This place is horrible.

Ya
Review №99

Very great experience . Customer service was amazing. And my phone is always in good hands with them

Ma
Review №100

They fixed my phone and gave me a cheap screen then tried to charge me more money to get it fix trying to rip me off

Information
11 Photos
100 Comments
4.6 Rating
  • Address:118 Cross Creek Mall, Fayetteville, NC 28303, United States
  • Site:http://www.prowirelessnow.com/
  • Phone:+1 910-867-8331
Categories
  • Cell phone store
  • Electronics repair shop
Working hours
  • Monday:12–6PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:11AM–7PM
  • Saturday:11AM–7PM
  • Sunday:11AM–7PM
Service options
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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