The staff was very helpful, friendly and professional. The wait time wasnt long and they acknowledged us when we walked in. The staff assisted me with phone set up. It was a smooth transition 👌

Katie was awesome! She provided excellent customer service as soon as we walked in the door. She was very patient with the logistics of purchasing our package.

Great customer service, and I save money with a new plan

Definitely recommend Maddie! She helped my husband and I get the best plan for us and we were able to save some money! Which is always a plus! Maddie took the time to show us every option and price difference! I have always had AT&T as my service provider, and highly recommend them. If you are looking to make the switch or just need a great employee to work with, go see Maddie!

Cameron and Nazira were excellent - very helpful. Zoe, however, was a totally different story. I she wasn’t wearing a name tag so I had to ask her what her name was (ALWAYS get the name of the person who is supposed to help you)I also had to ask her to speak louder because it was difficult to hear her - everyone was wearing a mask. Thank you for that. Her affect was blasé as if she really didn’t want to be there. When she escorted me to the door she said, and I quote, “Maybe you should get some hearing aids”. Disrespectful? Rude? Take your pick.

Staff very friendly and knowledgeable about products and services. Store was very organized. Highly recommend this location for ATT customers.

Madeline was such a pleasure to work with! She was very friendly, knowledgeable, and patient. There was no wait, so we were able to get assistance immediately. The only downfall was that some of the products we wanted were not in stock so they had to be ordered, but it shipped the same day and delivered the next day. We will be back again!

The Ramsey Street location gives excellent service. No wait time, professional greeting upon entering the store. I appreciated the prompt service received from Akeylah and other associates. My questions about products and billing were quickly answered and resolved. Satisfied customer.

I had a wonderful experience and the ramsey street Att store Katie was awesome and knowledgeable about what I wanted and needed great experience with switching from one provider to another all smiles

Store was nice. And Im sure there are good employees here, but beware of Katie. Youll probably be bothering her if you ask her to do her job. She didnt communicate with me hardly at all during my visit. She tapped away on her iPad, and when I asked her a couple questions, the responses were Yeah, Im getting to that and Ill get to that in a minute. Didnt inform me about any of the plans, just asked if I needed hotspot and put me on the lowest plan. I had to change it myself later. Didnt inform me about the discount offered when using autopay. Told me she needed to reset my network settings. When I asked if anything would be deleted, she said no. Afterthey were reset, she informed me all of my bluetooth devices and wifi passwords were deleted. After we were finished, I asked for a comment card. She said they didnt have them. I asked of I would receive a survey email. She said no, which was false. I asked who i could speak to and she told me she was the manager. The actual manager called me about 15 minutes after I left. While i was trying to get my phone working, on my own, Katie helped another set of customers. They were also frustrated with her lack of assistance. Not sure Ill go back to this store, ever. Ive been with AT&T for over 15 years, and this was the worst experience in an AT&T store Ive ever had. Good luck if you go.

Akeylah did a fabulous job on helping us upgrade our phones! We will definitely come back and see her for our next upgrade in the future.

Walked in to purchase some apple watches and our sales consultant was Akeylah and she was very friendly. She was able to get us our products in a timely manner and was very professional. Akeylah was very personable and made us feel as if we were the most important customer. She was just overall amazing! I am willing to drive the hour drive just to have her do my sales. Shane also helped us with part of our order and he is very friendly! I have now made this store I’m go to store if I have any issues or needs!

Katie was awesome, I was on a time crunch she got me in and out !!!

Everyone has mask, very clean, and the representatives are knowledgeable. You might wait for a bit but its worth it, than calling their CS. Mady and Angel are both excellent at their work. Very happy with the service we have been given.Update: not happy with how ATT treats prepaid customers for almost 2 years. We switched to a postpaid account, we have not missed a single payment as we are on autopay. But we still need to wait 6 months to get a phone to PROVE we are responsible customers, as we are carrying over our old numbers. but if apply as a new customer, there is no wait time. Not sure what the logic on that.

My experience at At&t was an amazing one. Timothy Burnette-Rayfield showed great customer service. Not only was his service impeccable he went into my account and got the best plan that was definitely in my budget. He was jolly and kind. Ive been coming here for a year and he made me switch plans and upgrade phones when I didnt want to. If he wasnt here I would not shop here. I spent $1000s of dollars on 4 phones for me and my children. He gave me the best deal ever. Timothy rocks!!!! I absolutely love him. Thank you Timothy for making my experience an amazing one. If I could give him 10 stars I would hands down.

Awesome service and very professional and proficient and eager to assist. I worked with Madeline and she was great. I will recommend to relatives and friends!!

The guy i talked to answer all my questions and help me any way he could.

Katie on ramsey street location was absolutely awesome. She was very patient and knowledgeable about her job. When she ran into a problem she got it fixed. Keep her

My husband, brother, and I came into the Ramsey St. location in Fayetteville NC today to get new phones as well as a new family plan. Timothy Burnette-Rayfield greeted us and gave us THE BEST CUSTOMER SERVICE!! He was very professional, knowledgeable, and friendly. Throughout our visit he actively helped us get the best plans for the best prices! Anyone who comes to this location needs to make a BBEELINE for him if they want great service! Thanks again Timothy!!!!

Akeylah C. Was awesome today, so informed and professional. Recommend her to anyone seeking the Best Costumer Service ATT provides.

Katie was awesome!!! Very helpful and knowledgeable!

With no doubt in mind,C E D R I Cis #1🥇 at customer service , his friendly approach and his knowledge has given me a quick and best experience at the AT&T store. Thank you CEDRIC keep up the good work your a PROFESSIONAL⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️(To whom it may concern, this man deserves a raise)

When I say hats off to Timothy Burnett! Hes the real MVP. Very knowledgeable, hands on, and breaks every detail down to your understanding. He brings such a warm and refreshing energy with his wisdom and customer service expertise! Not to mention Ive been a loyal customer when it comes to his sales and service. You know he has to be A+ with me walking out with 2 phones, 2 watches, and a iPad! Thanks so much Timothy you will always have my sales!

Check behind your sales agent. Angel and the manager Madison are not professional and will mess up your bill. We were given wrong amounts when we got new phones. Weve tried to reach out to District sales manager with no response. Go to Skibo rd location!

Katie at the AT&T store on Ramsey Street in Fayetteville North Carolina was awesome helping my wife and me with the problem I had with my phone.

Katie, the employee that helped me and my mom on Saturday was so helpful! My mom is older and we wanted to make sure she got a smartphone that she could enjoy and learn how to use easily. Katie knew just what phone would work for her and shes already using it like a pro. Thank you Katie! (If anyone is curious we got the Galaxy A11)

I greatly appreciated the professionalism that was given by Akeylah. She was very welcoming.

Very helpful. Mr Tim Burnett-Rayfield was easy to talk to . Knowledgeable and Professional Searched for the best Price and Discounts. Easy going Great experience

Wrong phone was ordered so now I have to wait until the wrong phone comes, return it, wait for my upg elg to be reversed and then try again. No wonder I never go to the store.

The manager and her employees have no idea what their jobs are or how to help customers with their phones I highly advise going to the skibo location due to the negligence my mother an me had to fix things ourselves through technical support after they disconnected my phone and could not resolve the issue themselves using their resources I highly suspect these people are not trained for their jobs and are extremely incompetent beware going here for help

I had a very good experience here on May 27 at the AT&T store on Ramsey Street Angel & Ms. Otis, Asst. Store Manager were very professional and timely in game purchasing a new iPhone. The service was Excellent and I was in and out in a timely manner excellent and I was in and out in a timely manner. I have always received excellent customer service at the Ramsey Street store. I send excellent kudos to both of these employees and have already recommended several friends to come set up appointments with them.

Cloria was wonderful. Great staff there. No wait time. Great service and no pushy selling! Way better than the Skibo location

Great store to visit to get the best deals on phones!

Thank you for your help and service this morning. Sedrick was very knowledgeable and assisted me with everything I needed.

Madeline was so very helpful. She worked hard to help us find what we needed and saved us money. Never had such wonderful assistance anywhere.

Katie was very helpful with explaining our new Apple Watch! Will always use her!!!!

Worst customer service, I have been visiting this store for the past 5 years without any problems until yesterday, the lady that greeted us tell us basically if I don’t buy anything in the store they can’t help me, I have to call customer support, Is not the first time that I do an upgrade to my lines and always go to the store for the set up, yesterday I was denied the service because I don’t purchase the Watch with them in the store. I have been a ATT customer for almost 20 years. Very dissatisfied.

Came in to just get a screen protector exchange a quick 5 min transaction I’m waiting for 30 the dude with the Rico suave accent can go kick rocks he lame

I was immediately greeted and helped when I came in to pick up my phones, after switching from sprint I am finally happy to be with a phone provider where everything works as it should, switching was super easy thanks to the reps in the store and everyone was super informative and helpful I’m glad to have switched and been helped and thanks to everyone for everything at this store.

Akeylah was very nice and helpful. She answered all of our questions and made sure of anything she was unsure of to give us a definite answer while we were in the store. Great service all together.

I wasnt sure if I would be able to get a new phone charger without my receipt. The piece that goes into my phone came off the charger and was stuck in my phone. They were able to look up when I bought it and give me a new one. Also, they had a sale on the item so I actually got money back that day! So nice. He didnt even have to tell me. Very satisfied. I live on the other side of town and will continue to drive here.

I did not appreciate the manager staff, Madison. She was very pushy, rude and condescending, almost made us leave At&t.

There were three people already in the store waiting and I was fourth in line and someone behind me. One sales associate waiting on customers and then she went in the back and asked other associates to come out and help. They came out about six to seven minutes later. The same young lady waited on me and she was amazing. She didnt rush the process and she was very positive and professional.

Timothy was amazing! Super helpful and very very quick. Great job, give him a raise!

Messed up my service, ph was off for 4 days! It was terrible!

I went to that store on 24 Oct 2006. AfterA lady took my name and she said he puttee in a queue, she told me to wait on my car and someone will try to get my as son as possible. She said there were four in from of me. I waited patiently in my car, the weather was hot, I waited for two and a haft hour, i think i arrived there at 11;30. until the manager saw me that i was having trouble or maybe he felt sorry I was getting dehydrated after waiting in the car for two and a haft hours, he told me come inside and that i would be the next one, I sat patiently until i saw that they again forgot about me, i went to talk to the manager and this young, latin lady told me you cant go there and you must get out and wait in the car. they didnt have any reason of what i was doing, then the manager came and told me to stay they and i was going to be the next one for sure. Well It wasnt until 2;00 that my sugar come down and I felt like I was having a stroke, i told the manager to call 911. but he brought me some water and i felt a little better. then the manager has to be the one attending me, but at that time i was so sick and tired that I left the store. I am a handicapped person, they saw my car parked on the handicapped space. i was going to buy an iPhone cash. This store is the worst. if you have any business wi9th att and i have been a customer since 1980. If you have any business go to other att store, maybe the none on skibo, I wounding recommend this store to my worst enemy. but all employees are not bad, there was a skinny young black lady, she was so nice, but she was not in command , there was a guy, he was nice, but they were two ladies latin/white/ they were rude and didnt do their job right. aft4er 40 years with att i changing to verizon. If you need more information about this store: my nam,e is carlos Duran, phone number 336 938 298y, i tell you what i went through. DONE GO TO THIS STORE IF YOU ARE A SENIOR AND YOU DONT WANT TO DIE, I ALMO0ST HAD A STROKE AND DIE.

Terrible place to go to help with any of your phone needs. They are liars, they will try and force you to buy things that you do not want to buy , and they don’t care about customer service. The sales lady tried to force my wife to buy a product she clearly did not want, the Assistant store manager will act like he cares about the issues but he is a phony, and the store manager herself will not call you back and will not hold up what she has agreed to do because of the lies and tactics by her sales people. Go somewhere else!

Angel, I appreciate your awesome customer service, your knowledge on the products, & your promptness with my phone issues! Thanks so much for all your help!

Ms. Madeline is a great associate. Always going the extra mile to ensure the customers happiness and satisfaction. She is a multi-tasker and very knowledgeable. She is how all employees should be. At&t call center tech support need a refresher course. The women that i had the privilege to talk to at the call center did nothing to help me only aggravate lee with repetitive questions. Equipment i purchased twice was faulty. Need better equipment.

Angel was amazing and attentive to all my needs, I was in and out in 30 to 45 minutes

Cloria is very knowledgeable and helpful. Great customer service. 👍

Angel was the best customer service person I have met!! He went above and beyond to help this computer challenged soul

This AT&T store is great! Our family switched to AT&T about four months ago, but had initially ordered our phones and service online.First, a warning, DO NOT order phones and mobile service through AT&T online — GO INTO THIS STORE (or a store) INSTEAD. This store’s service has been outstanding, but the online ordering and online customer service was the worst I’ve ever experienced.After being bounced around between 12 different people at five different phone numbers in online customer service (not exaggerating) who helped absolutely none, I finally reached a level of frustration which brought me into this store on Ramsey Street, straight into an AWESOME customer service experience with Monty and Frank. They went to bat for me regarding the issue I was having, and fixed it quickly.We returned to this store last week for a couple new phones and once again received outstanding service, this time from Christine. We had to wait a little while, but I didn’t mind the wait. Waiting just means that the staff gives each person the attention they need, for as long as they need it. Which means when it’s my turn, I get that same great customer service focus. I like that.I would recommend making an appointment, as it may help with wait times. Also, I’d recommend going during their slower times, like during weekday work hours. They can get really busy on weekends and in the evenings, but you can shorten the wait if you go during the week.

Timothy Burnette-Rayfield is the person to ask for! He was great and quick and very detailed in explaining how to operate your phone! I hope he will stay at this location he will be my go to person!

I absolutely love this AT&T store! Madeline is freaking awesome & she was able to fix & reset up my Direct Tv account. She’s super helpful & honest!!!! My Husband & I, only deal with this particular AT&T store, here in Fayetteville, because the employees are great!

Basic bad customer service. Added a new line without authorize to do so. Did not ask!!. Sad when so many folks are shopping on line.

Jorge Is an amazing manager at this location. He Saved AT+T the loss of myself as a customer.

Timothy Burnette-Rayfield was the representative who was able to straighten out my account issues. He was very knowledgeable and professional regarding the situation. He provided excellent customer service!

This store is terrible. On 2 separate occasions the wife and I have had bad experiences here. Today the wife and I decided to get upgrades for our phones. Due to covid, they only offered curbside pickup, which is understandable. When we arrived, the associate grabbed our phones and asked if we wanted him to activate them. I opted to get my phone activate and the wife declined. The associate then proceeded to disable my wife’s current phone while leaving mine active. We told him he activated the wrong phone. He chuckled and then said he would be right back to grab us a bag for our stuff. He came back and wrote a web address down on where I can active my phone. We had to ask him again, to active my phone like we originally wanted him to. After both phones were activated, we sat in the parking lot because we needed WiFi to transfer data from my old phone to my new phone. Luckily we did because once my stuff was finished transferring, we noticed that he gave me my wife’s phone as mine and vice versa. When my wife went and told him what he did, him and another associate said, “That’s what happens when people get the same phone”, then proceeded to laugh. The wife then responded that these were the only options available at this store. I didn’t know it was so had for a sales associate at a phone retailer to look at the serial number or the IMEI number listed in the box, but I guess it’s pretty difficult. The associate pretty much messed up everything he could have and acted like he didn’t care. We will not be returning to this store and I suggest other AT&T customers to visit the other locations. Every time we go here the sales associates act like they don’t care about their customers or their jobs.

The employees in this store have the nastiest attitudes C I’ve ever seen in customer service. If hadn’t just purchased a new phone, I would’ve switched companies yesterday!! And why is there a three hour wait for phone service??

If I could leave a 1 star I would. Upgraded my phone here in September, and told me I was paying a down payment, the phone upgrade fee, and taxes. I am now being billed AGAIN for the phone upgrade fee, and the upgraded our plan WITHOUT my consent or knowledge. So I am now paying an extra $60 a month I had no idea about.

Terrible. In store 15 to 20 minutes, three employees in store front, two go in back and I get no service! Awful customer service, thinking of switching to Sprint.

They really need a check in kiosk. We waited for well over an hour to be seen and all because they were too busy to check us in when we first arrived. When they finally got around to checking people in the store was full and others who arrived after us were checked in first. With all of this technology you would think a self check in would be a no brainier. This is not well thought out, efficient or smart.

Great store, the young men were friendly and polite even though we came near closing time

Fantastic shop. Worked with Frank and he was completely honest with us in our plans and coverages. Couldnt ask for better service. The entire team here is very competent and knowledgeable. Thank you guys for all of your help.

On 20 February we visited our AT&T store on Ramsey Street, Fayetteville, NC. It was a great experience! Our sales associate, Ms. Katie Echols, and her manager, Mr. Jorge Calderon, are authentic professionals. Ms. Echols listened to us carefully, discerned our needs, and then fulfilled them efficiently ... over FOUR HOURS! She displayed remarkable patience and interpersonal skills, in addition to absolute mastery of the technical side. We ended up replacing our old iPhones (a 6 and a 7) with two XRs and an Apple watch, and adding only about $20 a month to our bill. Mr. Calderon monitored our interactions without hovering or otherwise interfering, only stepping in when I asked a rookie-esque question that might have puzzled any associate ... GREAT technique, especially with a relatively new associate (4 months)! We had walked in all set to upgrade one old iPhone 6 ... and walked out with three new gems. We could not have been happier. Also, congratulations to AT&T for crafting specials that offset Apples high prices.

Went to have my phone looked at because the GPS was not working properly. Also was need a wireless charger. Wait about 10 minutes for employees to get off their phones to offer any help at all. Asked me if I knew how to turn on phone on. Second question was is the app on for the GPS? Third question was well you can upgraded or do insurance. Which one you do you want to do. Did not look at the phone or even touch it.Wireless charger: I was needing one that charged with my otterbox on phone. Took him 15MINS to get one that he had a cable that was not fried and worked. Then took my phone face down and slammed it on the charger. It did not work so he pushed it down hard and it did work. He turned to me and said there it works now. Its 50 bucks ......Do you want it. I just walked out.5 employees in the store at the time.Very rude and had not idea how to help customers.

Akeylah made my experience amazing! I initially came in frustrated due to a situation I encountered calling the 611 number. Akeylah was compassionate, understanding, and so willing to help me resolve my issue. I went from frustrated to relieved she was able to help and make the experience great for me. Akeylah went above and beyond for me and I appreciate her! 5 stars.

I like this location good service fast an every one very helpful

Lousy service

Every time we go to this store, the customer service is awful. Once they see you, they are nice, but even on off hours with no one in the store I have waited 30-45 min before even being properly greeted. I have submitted paperwork in the store that never made it to the corporate office. My wife was not allowed to drop paperwork off on my behalf while I was deployed, we have just had many issues with this location.

Great staff great service. Out of all there locations this is #1 in my opinion.

First 52 minutes of my walk in, No one came to check me in or even say Hi, well be with you as soon as we can Also, my issue wasnt resolved. Am definitely not going back to this store.

I like this store so much better, the staff are so much more friendly. They are extremely helpful.

Nothing but great things to say about this location. The crew here has been nothing but helpful in the 2 years weve been dealing with them. Knowledgeable staff and a friendly environment, thank you guys!

I came in here a few months back looking to buy an Iphone 7. Simple right? WRONG. The workers in here didnt answer any of my questions with honestly. For instance: I asked about contracts since they were doing away with them and they couldnt give me a straight answer. I asked about specialty plans with data and the lady that was helping me out straight up told me once you get past a certain usage on your plan we throttle your connection. I was looking for an unlimited plan too, what a joke. I promptly went to T-Mobile.

I went to this store on Valentines Day 2019. The people there didnt even acknowledge me, and I walked around trying to find someone to help me and I didnt see anybody. Shortly after that another woman walked in, one of the guys that was there sitting at a table with three other employees jumped up to help her. I told him that I was there before her and no one took my name. He asked me what my name was and he said he would write it down but he didnt. The people were very rude and I was very disappointed.

Very, very helpful. I appreciate their help and service. AT&T has the most stable service of any of the cell carriers.

Great service and fast, I highly recommend making an appointment online or by phone it will make your experience much better.

My mother and I went to the Ramsey location AT&T store to purchase a Samsung Galaxy watch and clear up some billing issues. There were 3 representatives and 2 of the staff members were assisting other patrons. A third staff member (the manager) walked over after about 10 minutes of being ignored to ask what we needed. We asked about the watch, which he promptly told us was sold out. Then we asked about ordering itin store, and he told us to just order it online. I also questioned him about my bill to which he informed me I needed to download an app and basically walked away. He was extremely abrupt and unhelpful. We were basically rushed out of the store. This is some of the worst customer service I have ever had.

Nice big clean store with very helpful customer service people to help you get the latest and greatest in the new technology of phones , I pads or whatever your looking for.

Switched from Verizon seeking better prices and customer service. Let me start by saying when you finally get a face to face with a service representative and not the worthless and rather lackluster door-greeter, AT&T gets the job done. In order to survive the life long wait times however, you may need to first seek out the fountain of youth.The basis of my rating is as follows5 Stars;Coverage: 1/1There has yet to be a dicernable difference between at&t and Verizon in terms of coverage in my opinion. Internet Speed seems to be about the same for me.Customer Service: 0/1Due to the wait times and the surprisingly aggressive and unhelpful door greeter that encourages you to call tech support while you wait all day for an available representative.Phone selection: 1/1Phone selection is about the same in my opinion.Price: 1/1Switching to a plan with exactly double the amount of data (10G) as my Verizon plan, I saved around 80$ per month in overpriced plans and data overages.Location convenience: .5/1I live close enough to the store that I. Could walk to it. But I know Im going to be there for an hour and a half at the very least.

I was helped out by a Minnie today (8-10-16) and she helped me out a lot. I was really frustrated and naturally fed up but she was able to help me laugh and made me feel at home. Everything got settled and it was the best experience Ive had so far.

I went to this AT&T store with the intent of purchasing a new iPhone. When I walked in, I was not greeted (no big deal, I get it -- yall are busy with other customers). Anyway, I roamed around the store for a bit looking for their line of iPhones so I can test them out to decide on which model I want to purchase. The only iPhone on display that worked was the iPhone 8. The iPhone X, XR, XS, etc. were all inoperable. I also noticed the prices for their Apple Watch 3 were still $419.00. The Apple Store and even Walmart have them for well under $300.After waiting for about half an hour (having no idea who was the next customer in the queue) I decided to leave.

Worse at&t store sorry people I bought a 200 dollar phone and bought two things and the add said you could pick any accessorie for free but they only gave me limited choices i wouldnt go back to that store for anything the customer service is pure sorry

After waiting for a little bit, I was able to get accomplished what I needed to. Great service from the AT&T manager there.

Awesome service. Sales consultant kahlia Jenkins was super awesome.

Frank is simply amazing. He truly cares about his customers and wants what is best for them!

Fast and excellent service, thanks Derek for taking care of us!

Awesome customer service good employees very friendly

I had been in the store for a while, and I was about to purchase a Samsung S8+ but still reviewing the specs. The manager (Monty) came by and refused to leave me alone. He was standing too close and made me feel very uncomfortable. I left and did not purchase the phone.

Had my business taken care of fast and effectively

They desperately need more employees in the store. Wait times are ridiculous. But the people that are there are as polite as can be. Management needs to get it together.

This store was no where near as busy as Skibo Rd and the staff were so VERY nice. I had an issue where my account had two iPads activated when I purchased at skibo rd and I only bought 1. This store helped me fix my issue and get me good to go with no problems! I will be back for all my future needs and hopefully the maintain this level of knowledge and expertise. Great staff and quick service!!!

Came here to purchase a iPhone 8, and had a appointment for 6:30. Literally sat there and watched the Staff do nothing for 30 min and walked out with nobody concerned. Would not recommend to anyone unless you like sitting down and watching a TV screen saver.

Went on with a Miner hang up on my moms phone, the sales rep was able to quickly find and remove the problem app taking it over. Always very friendly at the North Ramsey store.

Went looking for information, found Dawn she was absolutely amazing!! Needless to say we have AT&T now!! She always takes her time to help no matter how long it takes! Never felt rushed or pressure!! Sadly, she moved states but still happy with our service. Unlimited everything and Direct TV, umm yes please!! 22 gb fast unlimited Data and we have unlimited hotspot. The best deal possible!!

I wrote a really mean review in error great management they are a good store

Be careful what you wish for. I went in after being promised us data plan. I signed up and when I got home, found that it was nothing near that which was promised. I filed an FCC complaint

Prompt staff. Really friendly. Good selection.